8,939 Quality Improvement Manager jobs in the United States

THIS IS AN ONSITE POSITION - NOT REMOTE.

EXTERNAL APPLICANTS ONLY

The Rural Health Group Quality Improvement Manager is an energetic, organized individual who takes ownership and initiative and is expected to handle a wide range of duties from specific aspects of complex project coordination and implementation, to training, educating and supporting staff in quality improvement. Strong administrative and organizational skills with excellent attention to detail are required. The Manager must be creative and able to work in a very fast paced, dynamic environment.

The Manager will be responsible for organizing and supporting the quality improvement and educational activities of RHG's PCMH program, which includes monthly PCMH meetings at each site and all-clinic learning sessions. The Manager will develop and support QI teams in each FQHC site. The Manager will be responsible for learning and applying methods to improve workflow to satisfy Value-Based Plans quality measure as well as coaching and mentoring quality improvement teams to apply QI methods to address performance gaps. Serves as a team lead responsible for consulting with providers and their teams to improve the effectiveness and efficiencies of provider practices.

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

* Good Judgment
* Communication/Customer Service/Teamwork
* Passion
* Honesty
* Responsibility
* Job-Specific Skill Set

RESPONSIBILITIES

* Works with Director of Quality Improvement and RM to conduct training, coaching and mentoring of site QI teams from participating health facilities through regular monthly site visits.
* Works closely with the clinical team and Manager to analyze health care process and outcome data from each clinic to determine areas of improvement; work with clinical teams to test changes to improve quality and care coordination.
* Leads Quality Improvement Team to oversee timely deliverables.
* Tracks HEDIS/UDS measures with the assistance of the Quality Data Analyst to ensure the plan meets the goal set for the quality measures.
* Obtains and analyzes quality metrics and reports for care opportunities, supports practice implementation of care coordination and care management, identifies action plans for providers and their teams to implement to improve cost, quality and the patient experience and participates in design, development, and implementation of community learning forums.
* Makes recommendations to providers and practice teams on office based care delivery interventions resulting in cost of care savings and improved health outcomes for patients.
* Has a higher level of data knowledge and experience with the ability to analyze data and apply findings to improve workflows
* Promotes practice transformation to team based patient centered care delivery.
* Actively participates in various community and multi-department committees to assure effective program implementation.
* Tracks progress of program and prepares status reports to board and senior management.
* Maintains up to date knowledge on Patient Centered Medical Home, Care Delivery System Redesign and Accountable Care Organizations.
* Responsible for the ongoing quality improvement program at RHG including the Safety Net Medical Home Initiative.
* Responsible for teaching staff rapid cycle improvement model.
* Responsible for submitting and maintaining recognition status through NCQA as a Patient Center Medical Home.
* Participates in the governance and compliance of the 340B program as part of the Pharmacy and Therapeutics (P&T) Committee.

REQUIREMENTS

* At least 2 years in healthcare management
* If a nurse, must have active North Carolina LPN License or North Carolina RN License required.
* Excellent organizational, telephone and communication skills
* Excellent leadership and teamwork skills
* Ability to multi-task and work efficiently in a potentially stressful environment
* Ability to apply common sense understanding when carrying out detailed written or oral instructions
* Pleasant, professional approach; must be able to work well with the public and provide excellent internal and external customer service
* Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
* Possess knowledge of modern office equipment and Microsoft Office software programs
* Basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
* Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

**Company Statement**

Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life.

For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here.

At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce.

We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do-together-to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.

**Overview**

Quality Improvement Managers are responsible for analyzing current and potential opportunities and leading improvement initiatives within the plant's quality programs and processes for all containers working through the plant quality, production, and logistics personnel. As a member of

the Plant's management team the Quality Improvement Manager also has shared responsibility for overall Plant operations, especially safety and efficiency. Primary duties of a Quality Manager include:

+ Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices.

+ Understands, follows and enforces all established policies, procedures and recognized practices.

+ Drive Quality training initiatives across the plant as well responsible for developing a quality culture and improvement.

+ Use observation, questioning and data measurement to fully understand and categorize current quality issues.

+ Develop a detailed root cause analysis for each problem, where each root cause is validated through testing, i.e. the condition or defect can be turned on or off.

+ Identify and eliminate sources of variation that lead to changes to the Standard Operating Condition (SOC).

+ Perform data analysis and prepare written reports in order make visible the true nature of problems and opportunities.

+ Facilitate problem solving to root cause elimination and permanent reduction of variance.

+ Lead Problem Solving and/or Kaizen events by leveraging/modeling the DMAIC process.

+ Develop countermeasures that could range from basic problem containment to system repair to equipment replacement.

+ Lead Daily Management processes to validate that actions lead to desired performance improvements.

+ Partner with third party suppliers to perform equipment or system assessments and support quality systems

+ Support deployment of Lean tools such as 5S, Visual Factory Aids, etc. to improve plant quality performance.

+ Proactively seek problems that need to be solved and quantify the anticipated benefit of solving each particular problem.

+ Follow through to assess and report on achieving desired improvements.

+ Develop and ensure appropriate standard work and/or training tools or documentation is developed and in place to minimize problem reoccurrence.

+ May be responsible for special projects related to other functional areas.

+ Other duties as assigned

+ 0-25% travel may be required.

**Qualifications**

A Bachelor's Degree and/or related quality experience; or equivalent combination of education and related quality experience is required. A minimum of five years' experience in a quality supervisory or management role in a manufacturing environment with demonstrated leadership skills strongly preferred.

Quality Improvement Managers are required to interact with other managers, employees, vendors, and customers. Therefore, the following skills and proficiencies are also essential requirements of the position:

- Ability to maintain regular, predictable, and punctual attendance.

- Computer usage and typing skills are essential.

- Excellent verbal and written communication, including the ability to effectively communicate with internal and external customers.

- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

- Communicates effectively: conveys facts and information clearly both verbally and orally.

- Collaborates well with others: proactively contributes to group objectives; volunteers to help others.

**Compensation Statement**

The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.

**Benefits Statement**

Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company's 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.

**EEO Disclaimer**

Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

**ID** _2025-8175_

**Category** _Quality_

**Type** _Full-Time_

We believe in equal opportunity for all job candidates, and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations or marital status. Download these flyers to learn more about our company's policies, including our participation in E-Verify.

THIS IS AN ONSITE POSITION - NOT REMOTE.

EXTERNAL APPLICANTS ONLY

The Rural Health Group Quality Improvement Manager is an energetic, organized individual who takes ownership and initiative and is expected to handle a wide range of duties from specific aspects of complex project coordination and implementation, to training, educating and supporting staff in quality improvement. Strong administrative and organizational skills with excellent attention to detail are required. The Manager must be creative and able to work in a very fast paced, dynamic environment.

The Manager will be responsible for organizing and supporting the quality improvement and educational activities of RHG's PCMH program, which includes monthly PCMH meetings at each site and all-clinic learning sessions. The Manager will develop and support QI teams in each FQHC site. The Manager will be responsible for learning and applying methods to improve workflow to satisfy Value-Based Plans quality measure as well as coaching and mentoring quality improvement teams to apply QI methods to address performance gaps. Serves as a team lead responsible for consulting with providers and their teams to improve the effectiveness and efficiencies of provider practices.

Successful candidate must demonstrate the Rural Health Group Core Competencies, which include:

1. Good Judgment
2. Communication/Customer Service/Teamwork
3. Passion
4. Honesty
5. Responsibility
6. Job-Specific Skill Set

RESPONSIBILITIES

• Works with Director of Quality Improvement and RM to conduct training, coaching and mentoring of site QI teams from participating health facilities through regular monthly site visits.
• Works closely with the clinical team and Manager to analyze health care process and outcome data from each clinic to determine areas of improvement; work with clinical teams to test changes to improve quality and care coordination.
• Leads Quality Improvement Team to oversee timely deliverables.
• Tracks HEDIS/UDS measures with the assistance of the Quality Data Analyst to ensure the plan meets the goal set for the quality measures.
• Obtains and analyzes quality metrics and reports for care opportunities, supports practice implementation of care coordination and care management, identifies action plans for providers and their teams to implement to improve cost, quality and the patient experience and participates in design, development, and implementation of community learning forums.
• Makes recommendations to providers and practice teams on office based care delivery interventions resulting in cost of care savings and improved health outcomes for patients.
• Has a higher level of data knowledge and experience with the ability to analyze data and apply findings to improve workflows
• Promotes practice transformation to team based patient centered care delivery.
• Actively participates in various community and multi-department committees to assure effective program implementation.
• Tracks progress of program and prepares status reports to board and senior management.
• Maintains up to date knowledge on Patient Centered Medical Home, Care Delivery System Redesign and Accountable Care Organizations.
• Responsible for the ongoing quality improvement program at RHG including the Safety Net Medical Home Initiative.
• Responsible for teaching staff rapid cycle improvement model.
• Responsible for submitting and maintaining recognition status through NCQA as a Patient Center Medical Home.
• Participates in the governance and compliance of the 340B program as part of the Pharmacy and Therapeutics (P&T) Committee.

REQUIREMENTS

• At least 2 years in healthcare management
• If a nurse, must have active North Carolina LPN License or North Carolina RN License required.
• Excellent organizational, telephone and communication skills
• Excellent leadership and teamwork skills
• Ability to multi-task and work efficiently in a potentially stressful environment
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Pleasant, professional approach; must be able to work well with the public and provide excellent internal and external customer service
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Possess knowledge of modern office equipment and Microsoft Office software programs
• Basic computer skills; must be able to quickly learn to use eClinicalWorks electronic health record system
• Bilingual (English/Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

The Medical Quality Improvement Manager (MQIM) role leverages the full array of Quality Improvement tools such as LEAN principles, RCA, chronic care management, the model for improvement, change management, practice transformation, and managing teams to play a vital role in developing and managing the continuous QI programs at the HR360 medical clinics. The MQIM provides support for QI projects, acts as a liaison with internal and external QI entities and committees. The MQIM works under the direction of the CHO and VP of Medical Services.

The MQIM provides supervision for the Medical QI Coordinators who work closely with the Medical Director, Program Directors and staff on CQI initiatives and provides oversight for data management and reporting related to Clinical Services. The MQIM also works closely with the IT team for EHR maximization and data reporting. The MQIM plays a key role in supporting UDS, OSHPD, HEDIS, and other required medical reporting. The MQIM will maintain a high degree of professional competence and the highest possible ethical standards, and to function as a champion in improvement.

The Medical Quality Improvement Manager(MQIM) has experience in quality improvement which may include but is not limited to chronic care management, the model for improvement, LEAN principles, change management, practice transformation, and managing teams.

KEY RESPONSIBILITIES

Management responsibilities:

* In conjunction with the Chief Healthcare Officer, VP of Medical Services, and clinic leadership plan and manage Continuous Quality Improvement (CQI) Plan and QI projects in collaboration with the Medical QI Coordinators.
* Provides direct supervision, support, and professional development for Medical QI Coordinators.
* Facilitate Quality Improvement Committees: develop meeting agendas and facilitate meetings.
* Participate in idea development and grant writing for QI-related funding opportunities.
* Keep informed of local and national health care quality trends; develop educational materials and provide training and support to volunteers and staff on Quality Improvement methodology; engage staff in QI work; communicate/share results of QI projects and performance data.
* Manage QI and HIT projects for the organization as assigned.
* Use project management tools and software to support the organization in implementing long-term projects.
* In collaboration with leadership teams plan, facilitate and participate in staff quality meetings.
* Represent HealthRIGHT360 at and/or attend conferences, in-service trainings, and meetings at the request or with approval of supervisor.

Quality Improvement responsibilities:

* Ensure timely access to data and reports; attend and present at meetings.
* Codify logic for data reporting.
* Play key role in reporting.
* Uses QI experience with chronic care models, MIP, LEAN, team and change management principles to support clinical program staff in the development of operational and client care coordination workflows as they relate to QI and interfacing with health information technology.
* In conjunction with MQI Coordinators, maintain clinical program data collection, management and reporting infrastructure.
* In conjunction with IT Data Team, compile, monitor and report data related to QI, operations and individual program evaluation.
* In conjunction with IT Data Team, conduct routine reporting for external agencies, including but not limited to: UDS, OSHPD, SFCCC and external funders.
* Manage reporting software as clinical tool: train users, troubleshoot technical problems, validate and clean data, build queries and reports.
* Along with colleagues, assist in continuous quality improvement through on-going problem/needs identification and problem solving and QI projects as assigned.

Organization responsibilities:

* Complete all mandatory trainings on an annual basis, including but not limited to Confidentiality, Fire Safety, Incident Reporting, Child Abuse and Maltreatment and Domestic Violence, and Infection Control.
* Comply with all aspects of HealthRIGHT360 Policies and Procedures as well as all agreements with insurers and other entities, and all applicable statutes, regulations, governmental agency guidelines, and non-governmental oversight body requirements that place requirements our medical facilities.

EDUCATION AND KNOWLEDGE, SKILLS, AND ABILITIES QUALIFICATIONS:

Education and Experience

Required:

* Bachelor's degree or equivalent experience
* Minimum 2 years management experience with progressive responsibility.
* Healthcare management experience strongly preferred.
* Demonstrated experience managing complex projects successfully, from inception through implementation and sustainability.
* Minimum two-years experience with Quality Improvement methodologies and process improvement implementation , including but not limited to chronic care management, the model for improvement, LEAN principles, change management, practice transformation, and managing teams.
* Minimum two-years experience and solid understanding of chronic care models, the model for improvement, team management, and change management.
* Minimum two-years experience and understanding of healthcare data and validation

Knowledge

Required:

* Solid understanding of medical practice concepts including medical operations and practice management
* Has experience with UDS, HEDIS, OSHPD, and other medical reporting
* Has understanding of logic for data reporting.
* Culturally competent and able to work with a diverse population
* Strong proficiency with Microsoft Office applications, specifically Excel, Word, Outlook, and internet applications
* Experience with data management systems and various reporting and analytic tools including but not limited to EMRs, PBI, etc.

Desired:

* Experience working with EPIC - clinic flows, and data reporting
* Experience working with ARIES

Skills and Abilities

Required:

* Able to work with staff at various levels to support teams and get buy in to achieve QI goals.
* Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
* Professionalism, punctuality, flexibility, and reliability are imperative
* Excellent verbal, written, and interpersonal skills
* Integrity to handle sensitive information in a confidential manner
* Action oriented
* Strong problem-solving skills
* Organized and able to manage competing priorities
* Ability to work independently and manage multiple tasks simultaneously.

Background Clearance

Required: Must complete a background check and livescan clearance

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood!

We're looking for a highly responsible quality improvement manager who enjoys collaborating with co-workers and is passionate about aligning their work with the organization's mission.

About the Role:

As the quality improvement manager, you'll develop, implement, and oversee quality improvement initiatives aimed at enhancing patient care outcomes, safety, and satisfaction. Responsibilities include:

• Quality Improvement & Quality Assurance


• Assure completion of the QA/QI Plan. Assure the Quality Committee is meeting the responsibilities outlined in the plan.
• Assure QA/QI is annually evaluated for compliance, reviewed by the appropriate committee and prepared to the board of directors for approval.
• Facilitate regular peer review meetings and discussions to evaluate the quality of care provided by providers and other staff and identify opportunities for improvement.


• Risk Management


• Facilitate regular peer review meetings and discussions to evaluate the quality of care provided by providers and other staff and identify opportunities for improvement.
• Assure Risk Management Plan is annually evaluated for compliance, reviewed by the appropriate committee and prepared to Board of Directors for approval.
• Prepare reports for the quarterly Risk Management meeting in coordination with the Senior Director of Quality.
• Coordinate quarterly review of FTCA compliance


• Data & Reporting


• Prepare regular reports for leadership, grant requirements and regulatory agencies.
• Identify and integrate data from multiple sources to create strategic and operational reports.
• Work with clinical staff to customize clinical protocols and workflows to support the efficient use of the EHR.
• Understand current standards and requirements of UDS and communicate and support efforts to ensure the health center stays current with standards.


• Quality Initiatives


• Stay informed about changes in regulations, guidelines, and best practices related to healthcare quality and compliance.
• Suggest areas for improvement in internal processes along with possible solutions.
• Responsible for the oversight of the Quality Coordinator
• Function as the site Manager On Duty (MOD), able to complete all the tasks of MOD, train new managers to the role of MOD and support assignments of monthly coverage calendar for MOD.

You will be primarily based at our Riverway location, 1569 Niagara Street in Buffalo, and will travel to other Neighborhood sites in Western New York as needed.

What it's Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be the Quality Improvement Manager:

• Bachelor's degree required. Training in public health preferred. FQHC or similar experience preferred
• Experience in quality improvement and risk management required
• Able to read, write and speak the English language. A second language of Spanish preferred.

What We Offer:

Compensation: $78,000-$85,000 per year (based on a full time, 40 hour work week)

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Overview
**RN with experience in a Nursing Home**
**Primarily days, will have to work some weekends/off shifts**
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities
The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting patient/resident experience and satisfaction. This position supports nursing center and market management with established guidelines regarding patient/resident service processes and protocols, including but not limited to:
* Successful solicitation and response to patient/resident satisfaction feedback
* Provision of customer service education
* Development of Guest Services care model
* Effective and meaningful QAPI processes
* Consultation on nursing center-specific issues
* Company-wide policy and procedures
* Survey issues
* Program development
Qualifications
*Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.
*Five years' experience in health care delivery.
Benefits
*Variable compensation plans
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
We also offer several voluntary insurances such as:
*Pet Insurance
*Term and Whole Life Insurance
*Short-term Disability
*Hospital Indemnity
*Personal Accident
*Critical Illness
*Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range
USD $80,000.00 - USD $85,000.00 /Yr.
Genesis HealthCare, Inc. and all affiliated entities (collectively "Genesis") has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.

**Company Statement**
Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life.
For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here.
At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce.
We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do-together-to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.
**Overview**
Quality Improvement Managers are responsible for analyzing current and potential opportunities and leading improvement initiatives within the plant's quality programs and processes for all containers working through the plant quality, production, and logistics personnel. As a member of
the Plant's management team the Quality Improvement Manager also has shared responsibility for overall Plant operations, especially safety and efficiency. Primary duties of a Quality Manager include:
+ Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices.
+ Understands, follows and enforces all established policies, procedures and recognized practices.
+ Drive Quality training initiatives across the plant as well responsible for developing a quality culture and improvement.
+ Use observation, questioning and data measurement to fully understand and categorize current quality issues.
+ Develop a detailed root cause analysis for each problem, where each root cause is validated through testing, i.e. the condition or defect can be turned on or off.
+ Identify and eliminate sources of variation that lead to changes to the Standard Operating Condition (SOC).
+ Perform data analysis and prepare written reports in order make visible the true nature of problems and opportunities.
+ Facilitate problem solving to root cause elimination and permanent reduction of variance.
+ Lead Problem Solving and/or Kaizen events by leveraging/modeling the DMAIC process.
+ Develop countermeasures that could range from basic problem containment to system repair to equipment replacement.
+ Lead Daily Management processes to validate that actions lead to desired performance improvements.
+ Partner with third party suppliers to perform equipment or system assessments and support quality systems
+ Support deployment of Lean tools such as 5S, Visual Factory Aids, etc. to improve plant quality performance.
+ Proactively seek problems that need to be solved and quantify the anticipated benefit of solving each particular problem.
+ Follow through to assess and report on achieving desired improvements.
+ Develop and ensure appropriate standard work and/or training tools or documentation is developed and in place to minimize problem reoccurrence.
+ May be responsible for special projects related to other functional areas.
+ Other duties as assigned
+ 0-25% travel may be required.
**Qualifications**
A Bachelor's Degree and/or related quality experience; or equivalent combination of education and related quality experience is required. A minimum of five years' experience in a quality supervisory or management role in a manufacturing environment with demonstrated leadership skills strongly preferred.
Quality Improvement Managers are required to interact with other managers, employees, vendors, and customers. Therefore, the following skills and proficiencies are also essential requirements of the position:
- Ability to maintain regular, predictable, and punctual attendance.
- Computer usage and typing skills are essential.
- Excellent verbal and written communication, including the ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Communicates effectively: conveys facts and information clearly both verbally and orally.
- Collaborates well with others: proactively contributes to group objectives; volunteers to help others.
**Compensation Statement**
The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.
**Benefits Statement**
Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company's 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.
**EEO Disclaimer**
Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
**Location : Physical Work Location Display Name** _Hammond, LA_
**ID** _2025-8175_
**Category** _Quality_
**Type** _Full-Time_
We believe in equal opportunity for all job candidates, and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations or marital status. Download these flyers to learn more about our company's policies, including our participation in E-Verify.

**REM Community Services** **,** a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
**QI Field Services Manager**
Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.
**Annual Salary - $60,000**
**In-Office Position working Full-Time hours.**
+ Quality Improvement
+ Represent the state on the QI Network leadership team and participate in state staff meetings
+ In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
+ Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
+ Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
+ Partner with Operations to identify training needs and to develop resources to meet those needs
+ Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
+ Risk Management
+ Oversee the implementation of the incident reporting system according to our Incident Management Protocol
+ Organize and manage monthly trended incident reporting of system data to Operations for their review and action
+ Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
+ Conduct complex and high-level internal investigations
+ Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
+ Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
+ Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
+ Compliance
+ Develop and oversee quality and compliance monitoring systems to measure the state's compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
+ Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
+ Complete Network Performance Audits
+ Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
+ Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
+ Customer Engagement
+ Collaborate with Operations leadership to determine and implement local customer engagement activities
+ Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
+ Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
+ Direct and manage the performance of QI Specialists in tandem with Operations supervisors
+ Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
**_Qualifications:_**
+ Bachelor's degree
+ Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
+ Supervisory experience strongly preferred
+ Excellent leadership skills with an ability to influence others and drive change; "hands-on" leader who promotes collaboration through example
+ Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
+ Effective communication skills to manage relationships
+ Self-motivated and collaborative; a team player
**Additional Qualifications for Adult Day Health Operating Group**
+ 3-5 years of experience in support of DPH regulations
+ RN degree preferred
**_Why Join Us?_**
+ Full compensation/benefits package for full-time employees.
+ 401(k) with company match
+ Paid time off and holiday pay
+ Enjoy complex work that makes a difference in the lives of those we serve
+ Career development and advancement opportunities across a nationwide network
**Come join our amazing team of committed, caring professionals.** **_Apply Today!_**
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._

Job Description

Job Description

Description:

Title: Clinical Quality Improvement Manager

Base Salary Range : $72,000 - $76,000 plus benefits

FTE : Full-time, Exempt

We are seeking a dynamic and experienced Clinical Quality Improvement Manager who wants to make a difference in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment!

Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse Community of inner city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multi-cultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient and culturally responsive services.

General Summary: Under the supervision of the Senior Director of QI & Chronic Disease Management, the Clinical QI Manager will be an integral part of the Quality Improvement team focusing on providing data analysis and performance supervision to QI Specialist and Coordinators. The CQI Manager will have the ability to effectively manage multiple projects, collect and evaluate data, generate reports and communicate between internal and external departments. This includes responsibility for population management strategies, coordinating IT-enabled patient registries and focused studies and reporting for all SCFHC providers. The CQI Manager will also support the organization and clinical care teams in utilization of the Patient-Centered Medical Home (PCMH) model. Will work with Sr. Director of QI in establish standards of practice consistent with health plans and safety net standards or other standards set by the Board of Directors, monitor performance across sites, and organize educational training that supports quality management. The ideal candidate will have to perform some of the following essential duties.

• Tracks data and generate reports for UDS submission, QI Dashboards, HCCN Project, Peer Review, CCALAC Data Submission, PCMH, and Essential Access.
• Support the implementation of chronic disease management programs as directed
• In conjunction with Sr. Director QI, assist and work with QI Specialists to improve QI measures
• Will assist QI Director in the developing and writing clinical support policies and procedures.
• Generates weekly, monthly, quarterly, and annual reports for internal and external purposes.
• Serves as a quality improvement subject matter expert for data stewardship and analysis focusing on HEDIS and UDS data sets while continuously assessing data for trends and effectively communicating findings to clinical teams.
• Utilizes the available business intelligence system, i2iTracks, NextGen, and other electronic systems to develop reports which provide necessary data to monitor QI efforts and operational processes.
• Maintains knowledge of current QI concepts and techniques and assists with the dissemination of this information through formal and informal training and coaching for staff and project teams.
• Responsible for staff performance, staff development and defines schedules for staff coverage and adjusts staff assignments and responsibilities as needed
• Trains QI staff with data reporting needs as indicated.
• Participates in Patient Advisory Council, staff, committees, and management meetings as they relate to QI activities both with internal and with external stakeholders.
• Assists with PCMH application and maintenance.
• Assist with annual FTCA application related to QI.
• Generates the quarterly Provider Incentive Report.
• Maintains SCFHC’s business intelligence systems, patient outreach modalities, and various reporting dependencies and utilizes the EMR, and other electronic systems to develop reports that provide data for quality improvement activities, care coordination, and population management activities.
• Has a strong functional knowledge of i2iTracks, Power-Bi, and Excel and integrates data extracts as needed with available business intelligence system to prepare QI reports, dashboards and care team performance reports.

Qualifications and Experience Requirements:

• Master’s degree (MPH, MPA, MS) strongly preferred
• BA/BS is required
• Minimum 2-year experience in clinical health environment required
• Minimum 2 to 3 years administrative and managerial experience required
• Knowledge of principles related to Patient Centered Medical Home (PCMH), Meaningful Use/Promoting Interoperability, and clinical QI (e.g., Care Model, Model for Improvement, Breakthrough Model.)
• Must be able to communicate effectively, in English, both verbally and written
• Clinical experience (for example, as a nurse, LVN) is strongly desired.
• At least three years relevant project design, management, and evaluation experience.
• Experience working in or with community health centers is strongly preferred.
• Experience as a trainer is strongly preferred.

Skills and Abilities :

• Experience with managing database, running reports and searches in i2iTracks
• Experience with compiling data and reports using Microsoft Excel Spread sheet
• Strong documentation skills.
• Must be detail-oriented with utilizing data and reports.
• Bilingual and Bi-literate Spanish/English strongly preferred
• Nextgen EMR preferred
• Medical Scheduling preferred
• Computer knowledge, Microsoft Office Suite communication systems and internet search capabilities

Top benefits or perks: As a team member at South Central Family Health Center, you’ll enjoy competitive wages and generous benefits:

• Benefits: Health Care, Dental, Life Insurance
• 403 (b) Retirement plan
• Education Reimbursement
• Career development: Entry-level employees have opportunities to work in management, HR, or other areas of the company.

Requirements: