8,592 Quality Operations Management jobs in the United States

**Director, Process Improvement and Quality Assurance - Gexa**
**Date:** Aug 23, 2025
**Location(s):** Juno Beach, FL, US, 33408Houston, TX, US, 77002
**Company:** NextEra Energy
**Requisition ID:** 89443
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.
**Position Specific Description**
Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource's retail energy division focused on maximizing customer satisfaction through optimal operational performance. This role leads process improvement efforts, including testing and integration efforts for M&A growth and systems migrations across operations. The position is responsible for comprehensive process mapping of the "order to cash" workflow to identify risk reduction opportunities and implementing improvements enterprise-wide to drive operational excellence during strategic expansion.
**Job Overview**
The Director, Process Improvement and Quality Assurance will report directly to the Sr. Director of Operations. In this role, they will be responsible for leading the testing efforts and strategic implementation for integration efforts around key acquisitions and systems migrations. This role will need to have a clear vision of the goal and ensure that cross functional teams are aligned to achieve that goal. This will include project management from time to time, including identifying process improvements and implementing solutions to ensure operational excellence for each acquisition. In addition, this role will evaluate current existing processes across the business and recommend and implement solutions to improve these processes. This will include leading offsites, working cross functionally, working with vendors, etc. to be successful. The Director will need to be able to coordinate meetings, lead meetings, coordinate with upper management and lead presentations and communicate directly to upper management. They will need to be comfortable making decisions and working autonomously.
**Job Duties and Responsibilities**
+ Accountability for leading the testing efforts of key acquisitions
+ Accountability for leading a comprehensive review of the order to cash process for the mass markets and commercial businesses, including all process mapping, understanding of key historical issues, identifying risks and controls and implementing fixes near term
+ Develop project plans, process flows, presentations and other forms of communication to present to cross functional teams and upper management
+ Strategic ownership for operations when it comes to optimal processes and integrations
+ Develop solutions when issues arise and implement them
+ Hit key deadlines and determine how to allocate resources within the larger operations organization post-acquisition
+ Identify key integration risks and find and implement solutions
+ Some project management to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests
+ Ability to set-up key operational KPIs and metrics to measure and achieve performance
+ Ability to hit deadlines and find resolutions and develop a plan for any in jeopardy or missed
+ Pro-active identification of performance optimization opportunities for the business
+ Ad hoc analytics and deep dives to optimize performance on key issues as necessary
+ Create executive dashboards for key areas to report to executive leadership
+ Performs other job-related duties as assigned
+ Managing complex projects with cross-functional team members
+ Preparing and communicating updates and recommendations through PowerPoint and excel
+ Project management responsibilities, including finishing key projects on time and within budget
+ Vendor and contract management for key operational vendors
**The most valuable skills for success in this role will be:**
+ Demonstrated ability to solve complex problems with deeply thought-out solutions
+ Strong written communication and executive presentation skills
+ Strong financial analysis and retail energy acumen
+ Self-starter who takes responsibilities for project outcomes
+ High level of comfort with fast-paced and constantly evolving environments
+ Intellectually curious individual who can learn new topics quickly
+ Highly analytical with strong attention to detail
+ Highly organized and deadline driven individual
+ Ability to prioritize, make decisions and develop project plans
+ Ability to hold themselves and others accountable
**Job Overview**
This position is accountable for developing and implementing a sales operations organization to support Commercial and Industrial customers at various stages of decarbonization. The position will analyze data to inform sales decisions and product development as well as manage the health of sales and the customer experience. Employees in this role will interface with various cross-functional teams to standardize the sales process.
**Job Duties & Responsibilities**
+ Develops and implements sales operations process for C&I customers on various stages of decarbonization
+ Manages account executive assignment, deal phase status, sales flow and sales health
+ Develops and implements training of the salesforce and sales pitch strategy
+ Oversees sales reporting and the development and continuity of sales data to inform the sales strategy
+ Manages sales leads from multiple sources
+ Performs other job-related duties as assigned
**Required Qualifications**
+ Associate's Degree
+ Experience: 10+ years
**Preferred Qualifications**
+ Bachelor's Degree
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.
**Employee Group:** Exempt
**Employee Type:** Full Time
**Job Category:** Finance, Accounting & Business Analytics
**Organization:** Gexa Energy, LP
**Relocation Provided:** Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1- . Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.
.

Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Responsibilities Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations. Oversee the design and development of business process frameworks and operational process models. Analyze and measure the effectiveness of existing processes. Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs. Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives. Oversee the development of project charters, staffing plans, timelines, and change management plans. Facilitate process improvement workshops, planning meetings and feedback sessions. Provide leadership and coaching to operational teams to map existing and future state processes. Maintain process mapping governance, standards, and templates. Maintain the process mapping library and associated SharePoint tools. Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc). Create and implement change management plans. Supervise team responsible for process mapping. Track progress and effectiveness using metrics and user feedback. Manage process improvement vendors and contractors. Manage department budget. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Performs other duties as assigned. Complies with all policies and standards. Travel required (5-10%). Qualifications Required Qualifications Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field 5+ years of relevant experience in an operational or continuous improvement role 5+ years supervisory and leadership experience Preferred Qualifications 1. Master's degree in Engineering, Operations Management, Business Administration or a related field 2. Experience working in a utility-environment related to electric, gas, or power generation 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification 4. Certified Business Process Professional (CBPP) 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall) 6. Project Management Certification

Process Improvement Lead

Date: Aug 8, 2025

Location:

Weston, United States, Florida, 3331

Company: Teva Pharmaceuticals

Job Id: 61600

**Who we are**

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

**The opportunity**

**POSITION SUMMARY**

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

**ESSENTIAL AREAS OF RESPONSIBILITY**

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

+ Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality.

+ Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined.

+ Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate.

+ Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs.

+ Creates and drives improvement plans to completion.

+ Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas for skill development.

+ Carries out responsibilities according to the organization's policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations.

+ Performs other duties as assigned by Management.

**Your experience and qualifications**

**POSITION REQUIREMENTS**

Education/Certification/Experience:

Bachelor's degree required. Industrial Engineering or related field preferred. Minimum of three (3) to seven (7) years in Continuous Process Improvement and/or Data Analysis experience.

Any equivalent combination of training and/or experience that fulfills the requirements of the position will be considered.

**Skills/Knowledge/Abilities:**

Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions

Ability to collect and analyze requirements to ensure successful project outcomes

Process reengineering lifecycle methodologies and documentation

Six sigma/DMAIC and/or continuous process improvement methodologies

Project Management skills highly desired

Evaluating and analyzing business needs to research problems' root cause and to identify improvement opportunities based on data driven analysis

Ability to influence without authority

Ability to clearly communicate and present, both orally and in writing, with all levels of the organization

Establishing and maintaining cooperative working relationships with cross-functional teams.

Complies with company policies, practices and procedures, including safety rules and regulation.

Ability to work independently and as part of a team

Handling multiple duties and assignments

Proficiency in process mapping and analysis tools

Ability to lead and manage change initiatives

Attention to detail and a commitment to quality

English usage, spelling, grammar and punctuation

**TRAVEL REQUIREMENTS**

Approximately 5% domestic travel throughout the US.

**PHYSICAL REQUIREMENTS:**

Occasional:

Sitting for extended periods of time at workstation or mobile equipment.

Visual Acuity:

Perform activities such as computer work, preparing and analyzing data, and extensive reading.

**WORKING ENVIRONMENT**

May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

**Enjoy a more rewarding choice**

We offer a competitive benefits package, including:

+ Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

+ Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

+ Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

+ Life and Disability Protection: Company paid Life and Disability insurance.

+ Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

**Already Working @TEVA?**

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

**Teva's Equal Employment Opportunity Commitment**

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. 

**Important notice to Employment Agencies - Please Read Carefully **

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

EOE including disability/veteran

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

* End to end process management (creating, updating, maintaining)
* Managing communication and project management when required.
* Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
* Be an expert in escalation triage, validation and agent support
* Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
* Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
* Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements
* Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.
* Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
* Provide targeted training to agents on process, products or services

Qualifications

Recommended Skills

* Strong product/ tools/ process knowledge.
* Process driven thinking and designing
* Experience in an online operation, project management or online escalations environment
* Maintains calm focus and communicates effectively
* Strong communicator and presentation skills
* Comfortable in managing escalations stakeholder
* Awareness of the importance of data and key performance metrics
* Ability to perform in a complex, high-stakes, fast-paced environment
* Drive escalations through defined process to resolution
* Drive change in an unstructured environment

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

You Will:

- Advocate for, engage your team within and enforce Conagra's safety and quality program.

- Understand the mechanical aspects of your line allowing for basic troubleshooting

- Communicate any potential line concerns for safety, efficiency or risk promptly

- Engage your team in learning the line and producing the best products, while growing within Conagra

- Coordinate line training opportunities

- Use an enterprise resource planning platform (prefer SAP) to log production tasks

- Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

- High school diploma or GED

- Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours

- Proficient in written and verbal English language

- Minimum one year Microsoft Office experience

- Have at least one year of manufacturing leadership experience

**Compensation:**

Pay Range:$59,000-$78,000

_The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees._

**Anticipated Close Date:**

August 31, 2025

**Our Benefits:**

We care about your total well-being and will support you with the following, subject to your location and role:

+ Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement

+ Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan

+ Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement

+ Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

**Our Company:**

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye ®, Slim Jim® and Reddi-Wip®.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.

**Category :** **Client Operations**

**About TP**

**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**

**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**

**Benefits of working with TP include:**

+ **Paid Training**

+ **Competitive Wages**

+ **Full Benefits (Medical, Dental, Vision, 401k and more)**

+ **Paid Time Off**

+ **Employee wellness and engagement programs**

**TP and You**

**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**

**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**

**Your Responsibilities**

**The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.**

+ **End to end process management (creating, updating, maintaining)**

+ **Managing communication and project management when required.**

+ **Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support**

+ **Be an expert in escalation triage, validation and agent support**

+ **Maintain contact with and manage communications appropriately with all stakeholders in the agreed process**

+ **Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience**

+ **Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements**

+ **Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.**

+ **Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience**

+ **Provide targeted training to agents on process, products or services**

**Recommended Skills**

+ **Strong product/ tools/ process knowledge.**

+ **Process driven thinking and designing**

+ **Experience in an online operation, project management or online escalations environment**

+ **Maintains calm focus and communicates effectively**

+ **Strong communicator and presentation skills**

+ **Comfortable in managing escalations stakeholder**

+ **Awareness of the importance of data and key performance metrics**

+ **Ability to perform in a complex, high-stakes, fast-paced environment**

+ **Drive escalations through defined process to resolution**

+ **Drive change in an unstructured environment**

**BEST Skills**

**Process Excellence**

**Collaboration**

**Communication**

**Emotional Intelligence**

**Open-Mindedness**

**Critical Thinking**

**Solution Orientation**

**Entrepreneurship**

**AI Proficiency**

**Data Literacy**

**Be Part of Our TP Family**

**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**

**TP is an Equal Opportunity Employer**