7,501 Quality Specialist jobs in the United States

UPMC Community Care Behavioral Health is hiring full-time Quality Management Specialists! This position involves extensive travel throughout Pennsylvania, with remote work available during non-travel periods. Candidates may reside in PA, OH, MD, NY, NJ or WV. The selected candidate would need to reside within 2 hours of a CCBH office location.
The Quality Management Specialist is responsible for performing functions related to quality management and improvement, in compliance with NCQA, HEDIS, URAC the Commonwealth of Pennsylvania Department of Health quality assurance regulations, and all other regulatory and oversight agencies.
**Despite the pay range listed, the current budget for this position is $21.86/hr - $24/hr.
**Responsibilities:**
+ Prepares formal reports and tracks timing of various levels of report completion.
+ Responsible for specified data collection related to all functional departments of Community Care.
+ Responsible for tracking committee actions and outcomes for feedback to the appropriate individual/committee.
+ Responsible for preparing reports to be sent to cross contract oversight agencies.
+ Responsible for performing targeted audits.
+ Responsible for assisting with preparation for NCQA, URAC and other site visits.
+ Responsible for appropriate correspondence related to managing quality data.
+ Responsible for logging, tracking, monitoring, and reporting individual and aggregate reports to the Management staff of the Quality Management department, and other leadership staff as appropriate.
+ Responsible for written quality newsletters, and assisting with the provider and member newsletters as indicated.
+ Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff, and aggregating the data on a monthly basis. Prepares weekly, monthly, quarterly, and annual reports and tracks timeliness of investigation and follow-up of identified significant member events.
+ Responsible to assist with tasks related to the Outcomes Department and other departments as assigned by quality management staff.
+ Responsible for participating in updating the QM Plan.
+ Responsible for identifying trends related to product and participating providers.
+ Responsible for minute taking at the Board Quality Improvement Committee and other quality committees as assigned.
+ Responsible for preparing monthly and quarterly quality improvement reports to the Board.
+ Ability to travel for 75% of the year
+ Bachelor's Degree preferred.
+ Experience in managed care preferred.
+ Two years of clinical experience in a health or human services agency may be substituted for education requirements (CAC-Certified Addictions Counselor preferred).
+ Experience in substance use disorder treatment preferred.
+ Knowledge of Microsoft Word, Excel, and PowerPoint required.
+ Excellent organizational skills.
+ Experience in report writing and collection and organization of large quantities of data preferred.
+ Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care. Independent problem solving related to job responsibilities based on knowledge of quality standards, pertinent issues related to product and population served, and the operating practices of this organization.
+ Ability to identify trends or problem areas.
+ Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement.
+ Demonstrates clinical knowledge of behavioral health related issues.
+ Excellent clinical, written and oral communication skills.
+ Responsiveness to deadlines and has work completed on or before deadline 95% of the time.
+ Pennsylvania-approved ASAM training preferred, will be preferred within one year of hire
**Licensure, Certifications, and Clearances:**
+ Pennsylvania Licensure and Certification preferred: LSW, LCSW, LPC, LMFT, RN, CAC.
+ Valid Pennsylvania Driver's License preferred.
**UPMC is an Equal Opportunity Employer/Disability/Veteran**

**Overview**
**Be inspired. Be rewarded. Belong. At Emory Healthcare.**
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
+ Comprehensive health benefits that start day 1
+ Student Loan Repayment Assistance & Reimbursement Programs
+ Family-focused benefits
+ Wellness incentives
+ Ongoing mentorship, _development,_ and leadership programs
+ And more
**Work Location:** Atlanta, GA
**_Role Summary:_**
1. Responsible for chart abstraction and submission of clinical data to national registries with publicly reported outcomes
2. Generate reports from computer databases to provide for quality improvement.Review and analyze outcomes reports.
3. Participate in Quality Improvement Programs
**Description**
+ Chart review and data abstraction in support of quality measurement, analysis, and improvement across Emory Healthcare
+ Job responsibilities require detailed/expert knowledge of regulatory requirements/standards which may include core measures, accreditation, registries and other quality metrics
+ The Quality Management Specialist supports interventions through interdepartmental collaboration and planning, multi-disciplinary communication and implementation/analysis of new care delivery processes impacting quality metrics.
+ Serve as a resource for education and training regarding quality improvement, accreditation standards, internal process improvements and external regulatory requirements
+ Assist in achieving goals of high quality, cost effective patient care and services, while demonstrating compliance with Joint Commission, CMS and other regulatory agencies
+ Collaborate with Leadership on recommendations for sustainable processes and system improvements to maintain quality metrics and/or accreditation related objectives
+ Participate in collaborative efforts with the Director by providing complete, accurate and timely feedback on status of compliance and collaboration for improvement of quality metrics and/or accreditation standards
+ Reports unusual or questionable situations to CQO/CMO and/or Leadership
+ Provide daily feedback to frontline caregivers to facilitate the completion of time
+ Facilitate compliance with quality metrics through collaborative planning, coordination, implementation, and evaluation of new care delivery processes, documentation processes and data
+ Assists the organization in maintaining preparedness for accreditation and licensure surveys
+ Works with manager to formulate plan for professional development
+ Attends educational in-services as appropriate
+ Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments
+ Identify specific patient populations requiring Core Measure and registry documentation (ex. HF/AMI/Pneumonia/SCIP, NSQIP, STS, and ACC) utilizing electronic processes and when indicated, concurrent chart reviews
+ Perform daily chart review and documentation of core measures, registry and selected quality indicators
+ Responds to requests to data aggregation and analysis
+ Serve as a resource to IS for integration of electronic processes impacting quality metrics/data
+ Participates in patient safety activities as assigned. Performs other duties as requested or assigned
**MINIMUM QUALIFICATIONS:**
+ Bachelor's in Nursing
+ Preferred 5 years, minimum 3 years of experience working in a complex healthcare work environment
+ In lieu of degree, minimum seven years of experience working in a complex healthcare work environment.
+ Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
+ Knowledge of Quality Improvement Methodology, Data Collection and Analysis and Improvement techniques.
+ Position specific experience or certification may be preferred based on various additional duties
**PREFERRED QUALIFICATIONS:**
+ Currently licensed as a Registered Nurse in the state of Georgia
+ Minimum of five years experience as an RN with three years of recent experience in **cardiology**
+ Experience with and knowledge of cardiology and cardiovascular procedures
+ Detail oriented with strong data analysis skills
+ Experienced in Microsoft Office applications particularly Excel
**SKILLS REQUIREMENTS:**
+ Gain an understanding of the rules & regulations/Structural understanding of internal & external metrics-produce data
+ Data collection, presentation and dissemination
+ Understanding of CMS/The Joint Commission rules and compliance requirements
+ Understanding of clinical registries sampling and data abstraction rules
+ Knowledge of reporting requirements for other external agencies that hospitals submit data to including, but not limited to, Anthem, Leapfrog, and United Healthcare
+ Publicly reported data (understanding of the rules)
+ Understanding how data impacts hospital finance, accreditation, and patient care workflows
+ Is familiar and can speak to benchmarks related to performance and registry or external sources
+ Understanding of TJC/CMS and clinical registry data including how to interpret benchmarks, odds ratios, and statistical control processes
+ Provides outcomes to OU or service lines in appropriate meetings, as well as providing results on a consistent basis. Microsoft Office tools (Word, Power Point, Excel, Teams, OneDrive, Sharepoint) required
+ Proficient in Epic EMR
**SPECIFIC COMPETENCIES:**
+ Health Data Analytics: Apply procedures for the governance of data assets (understanding data abstraction specifications)
+ Acquire data from source systems Patient Safety
+ Identify and report patient safety risks and events Quality Review & Accountability
+ Execute measure requirements, set and meet internal deadlines
+ Performance and Process Improvement: Serve as a resource for education and training regarding quality improvement, accreditation standards, internal process improvements and external regulatory requirements
+ Implement standard PPI methods
+ Health Data Analytics: Integrate data from internal and external electronic systems to streamline data reporting
+ Use statistical and visualization methods to show data trends and expected performance
+ Patient Safety: Collaborate to analyze patient safety risks and events
+ Quality Review & Accountability
**JOIN OUR TEAM TODAY!** Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
**Additional Details**
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.
**Connect With Us!**
Connect with us for general consideration!
**Division** _The Emory Clinic_
**Campus Location** _Atlanta, GA, 30322_
**Campus Location** _US-GA-Atlanta_
**Department** _TEC Alloc Hrt & Vasc Svcs_
**Job Type** _Regular Full-Time_
**Job Number** _ _
**Job Category** _Nursing_
**Schedule** _7a-4p_
**Standard Hours** _40 Hours_
**Hourly Minimum** _USD $44.10/Hr._
**Hourly Midpoint** _USD $51.12/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Quality Management Specialist - Galveston
**Galveston, Texas, United States**
**New** **Hot**
Clerical & Administrative Support
UTMB Health
Requisition #
**REQUIRED EDUCATION / EXPERIENCE:**
+ Bachelor's degree in related field or equivalent; Master's degree in a clinical field, health management, or health-related field preferred.
+ Three (3) years of experience which includes one year experience in quality management and process improvement or comparable experience.
+ Specialty certification in quality or process improvement preferred.
**Job Description:**
To work with staff and leaders throughout the organization to serve as a facilitator of quality assessment activities to one or more clinical departments. Identify opportunities and solve problems relating to quality/performance improvement and to meet regulatory and accreditation requirements. Coordinates reporting from hospital department's quality management and improvement programs, ensuring compliance with the Hospital Performance Improvement Plan, the individual Quality Improvement Plans for hospital departments and requirements from government and accrediting bodies.
**JOB FUNCTIONS:**
+ Organizes quality management activities for one or more clinical and hospital departments
+ Utilizes systematic, data-driven method(s) to develop, monitor, evaluate, and improve initiatives, programs, services, and relationships to improve clinical and operational performance.
+ In collaboration with clinical staff and leadership, participates in the monitoring, reporting, and improvement activities related to clinical guidelines, healthcare quality/safety initiatives, accreditation and regulatory requirements.
+ Researches and identifies evidence-based process improvements and helps to set standards and define best practices for assigned departments and projects.
+ Collaborates with information owners and end users to systematically develop, define, and deploy Health System metrics to meet.
+ Organizes, attends and facilitates departmental quality management meetings and attends Mortality and Morbidity conferences.
+ Uses data to assist departments in making process changes through facilitation of proactive and reactive process improvement and patient safety activities in regard to planning, implementation, and evaluation of effectiveness of process changes.
+ Influences, educates and assists clinical departments in developing appropriate ongoing quality management/monitoring programs about project implementation and management.
+ Ensures compliance of areas of responsibility with CMS and Joint Commission requirements.
+ Facilitates continuous process improvement teams using the Plan Do Study Act (PDSA) or Focus Analyze Develop and Execute (FADE) methodology
+ In collaboration with Risk Management, facilitates proactive and reactive patient safety activities including Root Cause Analyses (RCA), Failure Mode Effects Analyses (FMEA) and Sentinel Event Alerts in regard to the facilitation process, planning, implementation and evaluation of effectiveness of process changes.
+ Assists with maintaining the transparency and dissemination of Health System metrics and benchmarks.
**MARGINAL OR PERIODIC JOB FUNCTIONS:**
+ Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of developmental needs that contribute to the enhancement of patient care.
+ Regularly communicates PI and quality/safety activities to leadership and QM staff.
+ Adheres to internal controls and reporting structure.
**Salary Range:**
Salary commensurate with experience.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
+ The expected base pay for this position at hiring is $18.05/hour - $20.75/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.
+ Reporting compliance status data to operational quality management
+ Collaborate with center management in the development and implementation of continuous improvement plans
+ Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns
+ Responsible for coordinating and managing training activities, policies and processes at the center level.
You will report to the Assistant Manager Quality
**The Role**
+ Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
+ Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
+ Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP's, CLIA/COLA and other applicable requirements.
+ Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
+ Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used
+ Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
+ Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
+ Identifying and communicate non-conformities to CSL's SOP's. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
+ Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center.
+ Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers.
+ Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
+ Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable.
+ Follow all Standard Operating Procedures (SOPs), company policies and procedures.
+ Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
+ Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
+ Assist Plasma center staff in completing other special projects or assignments, as requested.
+ Perform other job-related duties, as assigned.dd 4-6 key responsibilities of the job
**Your skills and experience**
**Education**
High school diploma or equivalent required. Associate or Bachelor's degree in business administration or biological sciences preferred.
**Experience**
+ Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment.
+ Strong customer service skills
+ Strong critical reasoning, decision-making and problem solving skills to analyze situations
+ Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Understand Quality Systems and/or regulated training requirements
**Working Conditions**
(physical & mental requirements)
+ Occasionally required to work with the public when they are dissatisfied
+ 80% of the time standing and walking and 20% of the time sitting
+ Reach, bend, kneel and have high level of manual dexterity
+ See and speak with customers and observe equipment operation
+ Occasionally be required to lift and carry 25 lbs.
+ Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.