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Company Overview

The worlds first social darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

TITLE: Reception

DEPARTMENT: Front of House

POSITION TYPE: Part Time/Full Time

REPORTING TO: Floor Manager

FLSA STATUS: Non-exempt

Company Overview

The worlds first social darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose

The reception position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from answering phones, checking in events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Responsibilities

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Accurately enter all guest information into the system and assign proper time to guests
• Responds to all guests with a genuine friendly greeting and goodbye
• Answer phones providing accurate availability and send proper information to the sales team
• Accurately know all numbers to tables and gaming areas
• Maintain quality condition of gaming equipment including sanitation
• Ensure bathroom checks are completed and coat check is organized
• Complete opening, closing, and running duties as assigned each shift
• Learn and maintain knowledge of food, beverage, gaming and Company procedures to standard
• Build a rapport with guests, be active in assisting, and communicating requests
• Attend training sessions and team meetings as required per department
• Comply with the Companys rules and procedures along with any reasonable requests made from management during a shift
• Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident
  
  

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each others time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.
  
  

• Food and Beverage
• All issued training testing throughout employment
  
  

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Authorized to legally work in the US
  
  

• Seniority level Entry level

• Employment type Other

• Job function Administrative
• Industries Hospitality

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• 2 weeks of paid time off for all team members, plus additional days as you grow with the company
• Free Telemedicine for all team members
• 2 Health Plan options, with coverage starting at $10.99/week, plus Dental and Vision benefits
• 401k plans so you can invest in your future
• Voluntary Life and Short Term Disability benefits
• Access to Swingers Benefits Hub, which provides exclusive discounts on every-day purchases
• Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute
• Flexible Spending Accounts (FSA) & Dependent Care options
• 8 weeks of Swingers Paid Parental Leave after 1 year of employment
• Generous Referral Bonus options available to all team members, plus additional bonus opportunities throughout the year
• Free golf and 50% off drinks

• Minimum 6 months experience in a busy environment in the hospitality industry
• Hotel Front Desk and/or Maitre D' experience is a plus!
• Passion for hospitality and a desire to grow within the company
• The ability to work under pressure and to a high standard
• The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

Job duties

(* denotes an "essential function")

* Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.

* Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.

* Provide high level services to staff, clients and guests.

* Communicate with manager and client on job or deadline issues.

Handle additional projects as assigned. Handle sensitive and/or confidential document and information.

• Continuing education reimbursements
• Commuter pre-tax benefits
• Paid sick leave
• Fitness retailers discount programs
• Service Bonuses
• 401k plan with company match for those that meet eligibility requirements

• Greeting member as they enter the fitness center
• Ensuring membership prior to allowing entry
• Using fitness software to perform administrative duties
• Providing customer service to members as needed
• Attending all staff meetings
• Administrative duties or other responsibilities as assigned

• Ability to follow all safety precautions while performing responsibilities
• Computer aptitude
• Punctuality
• Customer Service skills