82,602 Reception Desk jobs in the United States

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

The Reception Desk Rep interacts extensively in person/via telephone with patients, the public, healthcare providers, and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customer service skills, broad-judgment, independent thinking, and problem solving. Additionally, the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.

1. Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.
2. Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.
3. Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.
4. Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.
5. Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and/or behaviors.

1. High School diploma or GED required. Associate's degree preferred.
2. 1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
3. Attention to detail, strong verbal communication, customer service, and keyboarding skills.
4. Medical terminology knowledge.
5. Excellent interpersonal skills and the ability to work both independently and as a part of a team which includes fellow Reception Representatives, technologists, physicians, and nurses.
6. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

1. Prior experience working in customer service related roles.

1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
7. Team Work: Ability to interact respectfully with other employees, professional staff, and/or external contacts to offer ideas, identify issues, obtain information, or deliver services.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Veterans/Disabled

Join to apply for the Reception Desk Rep - Radiology role at Beth Israel Deaconess Medical Center

2 days ago Be among the first 25 applicants

Join to apply for the Reception Desk Rep - Radiology role at Beth Israel Deaconess Medical Center

Job Type: Regular

Time Type: Full time

Work Shift: Evening (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.

Job Description:

Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.

Essential Responsibilities:

Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.

Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.

Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.

Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.

Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.

Required Qualifications:

High School Diploma Or GED Required. Associate's Degree Preferred.

1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.

Attention to detail, strong verbal communication , customer service and keyboarding skills.

Medical terminology knowledge.

Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

Prior experience working in customer service related roles.

Competencies:

Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Beth Israel Deaconess Medical Center by 2x

Boston, MA $75,000.00-$5,000.00 1 day ago

Boston, MA 65,000.00- 75,000.00 1 month ago

Boston, MA 100,000.00- 130,000.00 2 days ago

Boston, MA 50,000.00- 80,000.00 1 year ago

Boston, MA 65,000.00- 100,000.00 3 weeks ago

Norwood, MA 65,000.00- 125,000.00 2 weeks ago

Boston, MA 60,000.00- 65,000.00 3 weeks ago

Boston, MA 70,000.00- 118,000.00 3 days ago

Norwood, MA 65,000.00- 125,000.00 3 weeks ago

Norwood, MA 65,000.00- 125,000.00 3 weeks ago

Norwood, MA 65,000.00- 125,000.00 4 months ago

Cambridge, MA 53,000.00- 60,000.00 3 days ago

Boston, MA 80,000.00- 85,000.00 3 weeks ago

Canton, MA 72,000.00- 90,000.00 3 days ago

Boston, MA 120,000.00- 200,000.00 2 weeks ago

Boston, MA 49,500.00- 70,000.00 2 weeks ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Founded in 1952, RubinBrown LLP is one of the nation's leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value.

RubinBrown redefines the full-service experience by combining technical and industry expertise with a commitment to personal and high-level relationships.

The Front Desk & Reception Specialist is the first point of contact in the office suite, setting the tone for Totally Satisfied Clients and Guests. This position serves as a key administrative support for the office and administrative operations.

Major Responsibilities:

• Greet all guests to the firm (clients, vendors and visitors) as they arrive at the office
• Create a warm, friendly and sincere environment
• Greet guests by name
• Offer guests newspapers
• Offer guests refreshments
• Validate parking tickets
• Converse with guests waiting in the lobby for a team member
• Maintain office appearance
• Organize newspapers, magazines and other periodicals
• Load and unload dishwasher daily
• Keep conference rooms, front desk area, and reception kitchenette clean and orderly
• Monitor and restock catering room supplies (drinks, paper towels, etc.)
• Notify office administrative manager of any needed facility repairs or light bulb replacements
• Monitor use and availability of conference rooms
• Reserve rooms when requested
• Check equipment in conference rooms (phones, projectors, computers, etc.) daily and report to IT any damages.
• Support with setting up Conference Room tablets, as needed
• Conference room table and chair coordination, as needed
• Food ordering/setup/cleanup for various meetings & trainings
• Schedule food delivery prior to meeting, set up for the meeting, and clean up afterwards.
• Operate Switchboard
• Answer and transfer incoming calls
• Assist clients paying over the phone
• Determine the nature of each call
• Screen phone calls for team members
• Transfer calls into voicemail
• Mail Operations
• Track incoming packages for team members and outgoing packages for clients
• Assist with incoming mail, outgoing packages and couriers, as needed
• Assist the administrative team (office services, executive assistants, etc.) or any other team member with administrative tasks such as:
• Assist set up and preparation for meetings and seminars
• Produce documents in Microsoft Word, Excel, and PowerPoint using designed templates
• Assist with distribution of invoices and statements to clients
• Assist with review of documents when when requested
• Proofread documents when requested
• All other duties as assigned

Preferred Experience/Background/Skills:

• High school diploma
• Two to three years of office administrative support experience required
• One year of receptionist experience preferred
• Superior interpersonal skills, professional presence and strong client service background preferred
• Must be able to handle multiple projects simultaneously in a fast-paced environment
• Attention to detail and quality
• Ability to multi-task
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint required)
• Ability to effectively utilize technology and a commitment to learn in the technology environment
• Excellent verbal and written communication skills
• Strict adherence to professional ethics

Working Conditions:

• The typical office hours are 8:00 a.m. to 5:00 p.m.
• Ability to work extra hours February through April
• Travel for this position will be minimal
• Ability to sit for long periods of time
• Ability to move throughout office
• Ability to lift, carry, push, pull up to 10 pounds
• Ability to speak English to communicate with clients, team members, etc.

One Firm:

To foster a highly respected, inclusive culture that helps foster and promote an environment that is diverse and equitable for all team members and the firm to achieve growth and deepened expertise. RubinBrown is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

EEO Employer W/M/Vet/Disabled

mySpa located within InterContinental Hotel, Miami Managed by Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist. The Spa Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities:

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Additional duties as assigned.

• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Flexible schedule
• Paid time off
• Wellness resources

• Competitive pay
• Flexible Part-Time Schedule
• Great work-life balance
• Paid time off
• Ongoing training
• Employee Discount
• 401K Option

• Greet customers as they arrive and provide an excellent customer experience
• Answer phone calls and schedule appointments
• Assist clients with paperwork, including consent forms
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services
• Additional duties as needed

• One or more years of experience as a receptionist or similar role is preferred - REQUIRED
• Excellent communication skills with a commitment to customer service
• Strong Phone skills and follow up abilities
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software (Mindbody/Booker a plus)
• Live within 10 miles of facility
• Excellent multi-tasking skills

FRONT DESK POSITIONS AVAILABLE

WE HAVE FULL TIME AND PART TIME OPENINGS IN OUR NASSAU COUNTY SPEECH PRACTICE

OFFICES IN NEW HYDE PARK, JERICHO & WANTAGH

We Offer

CLEAN AND BRIGHT OFFICES!

SPLIT SHIFTS AVAILABLE

DAY SHIFTS

EVENING SHIFTS

SATURDAY SHIFTS - OFFICES ONLY OPEN UNTIL 2:00PM

OFF 6 MAJOR HOLIDAYS

EMPLOYEE DISCOUNTS THROUGH LIFEMART/ADP

WORK EVENTS-TEAM BUILDING ACTIVITIES

CAREER GROWTH OPPORTUNITIES IN ALL OF OUR DEPARTMENTS

EMPLOYEE REWARDS PROGRAM THAT GIVE REWARDS LIKE GIFT CARDS, SPA DAYS, ETC.

LONGEVITY AND PERFORMANCE BONUS'

COMPENSATION: $17-$19/HOUR
Requirements

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

MUST HAVE A POSITIVE AND UPBEAT ATTITUDE!

GREET PATIENTS AND PROVIDE SUPPORT

MAINTAIN SCHEDULE ON OUR SOFTWARE PROGRAM

ENTER PATIENT DATA

ANSWER PHONES, TAKE MESSAGES

EXCELLENT TIME MANAGEMENT SKILLS - MUST BE ABLE TO MANAGE A WIDE VARIETY OF

TASKS WITH COMPLETE FOLLOW THROUGH

COME JOIN OUR SPEECH FAMILY! EVERYDAY IS AN EXCITING ADVENTURE!

LI SPEECH.COM

APPLY TO: