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Position Summary

The Community Manager (Operations Only) is responsible for the overall operations at the community with a strong focus on customer service and retention, ensuring alignment with the company’s goals and objectives and being EPIC .

Unique Qualifiers

This job specifically requires:

• Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Duties and Responsibilities

What you will do:

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Manage and increase occupancy through working closely with the sales and leasing team to actively market the community.
• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and HOA's.
• Accurate reporting of occupancy, sales, etc.
• Sales and Occupancy forecasting.
• Enforce rules and policy for residents and team members.
• Must maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Position may require temporary or permanent reassignment of work location as directed by Supervisors.
• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED)
• Five + years property management experience as a property manager.
• Must have experience creating and analyzing budgets, P&L's, and financial reports.
• Marketing, sales, and leasing experience
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available to resident and community needs after hours.
• Must be willing to live on-site in company provided housing.
• Excellent communication skills including writing and verbal.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities

• Directly supervises a team comprised of a Sales & Leasing agent and two Maintenance Technicians.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment

• Continually required to stand, walk, sit, bend, reach, talk, and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Occasionally exposure to outside weather conditions
• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Company, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Company is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Company does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Unsolicited resumes from third party agencies will not be accepted.

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and management style, paired with our knowledge of industry standards and operations standards, has allowed us to grow significantly since the corporation's birth. One of our highest priorities is for our tenants to live in healthy and safe environments and receive the individual attention and focus they deserve. Our long-term vision leads us to prioritize our property's upkeep and maintenance to ensure our residents feel pride in residency. To attain these standards for the tenants and owners, we require employees committed to working with the highest standards in their work ethic.

We are seeking a full-time Community Manager to work at a Garden Style property with 318 units. The Community Manager will be responsible for a variety of duties to ensure we are meeting our company goals.

Compensation:

• This is an hourly position with a $74,880K - $5,680K annualized compensation.
• Monthly Bonuses: Our competitive bonus structure is designed to reward exceptional community management, recognizing your leadership and commitment to creating a thriving community. As the primary point of contact and key decision-maker, your role is essential to our success. Eligible team members can earn between 4,000 and 8,000 in annual bonuses, reflecting their outstanding contributions. While bonuses are performance-based and not guaranteed, we are committed to celebrating your achievements and supporting your growth as you excel in this important role.

Community Manager - Job Description

• Personnel Management: Oversee and manage employees by assigning tasks and following up on their performance.
• Property Maintenance: Inspect and arrange maintenance to meet standards and coordinate property improvements as needed.
• Tenant Relations: Manage day-to-day operations and tenant relations by coordinating tenant requests, dispatching work orders, and establishing a positive relationship with tenants.
• Administrative Tasks: Produce and maintain various forms, spreadsheets, and information packages. Manage the filing system for leases, tenants, insurance certificates, vendors, and contracts.
• Leasing and Contracts: Negotiate tenant leases and contracts in a timely and reliable manner, determine the needs of prospective tenants, and provide information on all aspects of properties.
• Marketing: Advise upper management on the advertising and marketing of vacant spaces, coordinate staff to present properties in a positive light, and stay knowledgeable of the property market status.
• Financial Management: Oversee the financial aspects of a property, including collecting receivable accounts and managing operating expenses. Report periodically on financial performance.
• Industry Knowledge: Stay knowledgeable of local industry standards, including property rental values and amenity standards.
• Compliance: Maintain learning compliance by completing required courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws.
• Reporting: Complete an incident report for any major occurrence at the property and submit it to the Vice President, Regional Director, and HR.
• Budget Management: Develop and manage the property budget, including forecasting and controlling expenses.
• Customer Service: Provide exceptional customer service to tenants, visitors, and vendors and resolve any issues or complaints in a timely and professional manner.
• Property Safety: Ensure the safety and security of the property and its tenants by implementing and enforcing safety policies and procedures.
• Event Planning: Plan and coordinate community events, such as social gatherings, to enhance the tenant experience and promote a positive community atmosphere.
• Legal Compliance: Ensure that the property and its operations are in compliance with all local, state, and federal laws and regulations, including health and safety regulations, fair housing laws, and environmental regulations.
• Reporting: Prepare and submit regular reports to management on the status of the property, including occupancy rates, maintenance issues, and financial performance.
• Sustainability: Implement and promote sustainable practices, such as energy efficiency and waste reduction, to reduce the property's environmental impact and lower operating costs.
• Vendor Management: Develop and manage relationships with vendors, such as maintenance contractors, to ensure the efficient and cost-effective operation of the property.
• Software Management: Utilize Yardi and other property management software, as well as CRM software for customer service, to manage property operations and communications with tenants and vendors. Stay up to date on new software and technology as needed.
• Miscellaneous Tasks: Handle special projects or assignments as requested by management.

Qualifications

• Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry.
• A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
• Strong communication and customer service skills are essential, as the Community Manager will need to manage employees, residents, potential residents, and Vendors.
• The Community Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
• The Community Manager should be proficient in Office Suite and software programs used for managing leasing and marketing activities.
• The Community Manager should have a valid driver's license and reliable transportation.
• The Community Manager should be able to lift and move objects up to 25 pounds.

Typical Work:

• Environment/Conditions: In constant movement around the property visiting different work locations.
• Essential Functions/Physical Requirements: Walking property and inspecting units, touring the property, and meeting with applicants in person or via virtual tools.
• Equipment Used : Computers, phones, tablets, filing cabinets, copy machines, general office equipment, golf carts.

Scheduling:

• Employees will be working 5 days a week: Monday - Friday 9:00 am - 6:00 pm.
• They may be included in a rotation for servicing after-hour calls that may need to be addressed after regular business hours.

Benefits:

• Medical, Dental, and Vision options with Employer Contribution.
• 401K + Matching: Eligible after 30 days of employment.
• 20% Rental Discount: Eligible to qualified full-time employees after 6 months of employment.
• Paid Vacation.
• Paid Sick Leave: 56 hours of sick leave.
• Paid Holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day and flexible Birthday Holiday.

Afton Properties is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need. We are committed to providing an environment of safety and mutual respect for all staff members. Afton Properties does not discriminate based on race, religion, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Community Manager

The Community Manager plays a key leadership role in overseeing the operations, growth, and overall success of a residential community. This position is responsible for managing day-to-day operations, leading staff, supporting residents, and ensuring compliance with housing regulations.

Responsibilities:

• Drive community performance by managing occupancy, rent collection, property maintenance, and resident relations.
• Conduct regular property inspections to ensure compliance with policies on parking, curb appeal, pets, and maintenance.
• Oversee rent collection and manage delinquent accounts.
• Hire, train, and manage performance of Assistant Community Managers and Maintenance Technicians.
• Develop and monitor budgets for labor and operations, ensuring adherence to financial targets.
• Enforce policies, rules, and procedures for residents, visitors, vendors, and staff.
• Lead sales and marketing activities including home listings, promotional materials, lead follow-up, and sales documentation.
• Manage new home inventory, including setup, inspections, utilities, and title until sale completion.

Qualifications:

• High school diploma required; college degree preferred.
• Minimum 3 years of management experience in property management, retail, or hospitality.
• Strong leadership and delegation skills.
• Experience in budgeting, financial management, and analysis.
• Proficiency in office software; experience with rent/property management software preferred.
• Knowledge of fair housing laws and property management regulations.
• Bilingual in English/Spanish preferred.

Supervisory Responsibilities:

• Directly manages Maintenance Technicians and Assistant Community Managers.

Key Competencies:

• Builds positive relationships with employees and residents through respect, empathy, and responsiveness.
• Demonstrates integrity, accountability, and compliance with policies and regulations.
• Encourages collaboration, innovation, and continuous improvement.
• Provides clear vision, expectations, and feedback to staff.
• Achieves results through goal setting, follow-through, and accountability.

Additional Information:

• Exempt position.
• Salary with variable compensation.
• Requires occasional lifting (up to 20 lbs.) and outdoor work in varying weather conditions.
• Safety-sensitive role.
• Equal opportunity employer; employment contingent on background check and pre-employment screening.

We are currently seeking a dedicated Community Manager to join our team at a 126-unit affordable housing community. The Community Manager will be responsible for overseeing day-to-day operations, ensuring compliance with Section 42 (IRS) and/or Project-Based Section 8 (HUD) regulations, and fostering a positive living environment for residents. This is a full-time position based in Sacramento, CA, offering competitive compensation, benefits, and opportunities for professional growth.

Responsibilities:

• Compliance Management: Ensure compliance with Section 42 (IRS) and/or Project-Based Section 8 (HUD) regulations, including annual recertification processes, income verification, and lease compliance.
• Financial Oversight: Manage rent collection, budgeting, and expense tracking to maintain the financial health of the community.
• Resident Relations: Cultivate positive relationships with residents through effective communication, conflict resolution, and community engagement initiatives.
• Property Maintenance: Oversee maintenance operations to ensure timely repairs, preventative maintenance, and adherence to safety standards.
• Leasing and Occupancy: Coordinate leasing activities, including marketing vacant units, conducting property tours, and processing lease applications.
• Reporting and Documentation: Maintain accurate records, reports, and documentation related to compliance activities, resident files, and property maintenance.
• Team Leadership: Supervise onsite staff members, including maintenance technicians, and administrative personnel, to ensure efficient operations and exceptional service delivery.

Qualifications and Skillsets:

• Experience: Minimum of 4 years of property management experience, at least 2 years of experience as a Community/Property Manager with a focus on affordable housing and familiarity with Section 42 (IRS) and/or Project-Based Section 8 (HUD) programs.
• Knowledge: Strong understanding of Fair Housing Practices, tax credit, and HUD compliance requirements.
• Resident Interaction: Proven experience in effectively communicating and interacting with diverse resident populations.
• Customer Service Experience: Previous experience in a customer service-oriented role, particularly in a property management or hospitality setting.
• Background Check: Successful completion of background and drug screenings.

• Certifications: Relevant certifications such as Certified Apartment Manager (CAM) or Tax Credit Specialist (TCS) are beneficial.