393 Registry jobs in the United States

• • The Albert J. Lurie Psychiatric Unit (6 East) is a 28-bed adult inpatient acute psychiatric unit for patients 18 years of age and older admitted voluntarily or involuntarily with a primary diagnosis of acute mental illness and present as a danger to self and/or others. The most common psychiatric diagnoses we treat include depression, schizoaffective disorder, schizophrenia, and bipolar affect disorder.
  • We provide our patients with a safe and therapeutic treatment environment. We reintegrate patients into the community in the safest and most appropriate setting and with links to the most appropriate outpatient treatment resources. Services we offer include multi-disciplinary assessment and treatment, psychotropic medication management, group activities, activities of daily living, therapeutic milieu, electroconvulsive treatment and linkage to outpatient services.
  • Multi-disciplinary treatment involves a medical director, attending psychiatrists, internist, advance practice nurses, registered nurses, mental health workers, unit secretaries, occupational therapist, activities coordinator, Thresholds hospital liaison staff, patient care coordinator and unit director.

• • Provides nursing care by individualizing interventions for patients with problems of
  • routine nature
  • Utilizing the nursing process, identifies complex variables and inter-relationships of the assessment data
  • Participates in discharge planning needs into plan for care and initiates processes to obtain necessary referrals to assist patient / family and expedite discharge
  • Implement physician and nursing orders as appropriate involving patient, family and significant others

• Medical PPO plan only
• 403b Retirement
• Employee Assistance Program

• • 1 Year of Psych Nursing Experience (Required).
  • Currently licensed as a Registered Professional Nurse in the State of Illinois.
    Current BLS Card (Required American Heart Association)

• Graduate of an accredited school of nursing.
• Current Indiana Registered Nurse License.
• At least one (1) year of nursing experience.
• CPR certification.
• ACLS certification or must obtain at next available class upon hire. Other advance life support may be required by unit/department specialty according to patient care policies.

• Bachelor of Science in Nursing (BSN).

• Mathematical calculations and medication preparation and administration.
• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Developed computer skills and the ability to learn and proficiently perform patient care applications, echarting, email and other standards applications related to the department operations and job function.
• Strong customer service skills, with special emphasis on patient centered care.
• Ability to promote compassion and a therapeutic environment.
• Ability to provide clinical reasoning; decision-making and critical thinking.
• Ability to use independent judgment and discretion.
• Ability to analytically evaluate problem situations in-depth and come to independent, appropriate conclusions.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
• Ability to manage multiple issues simultaneously and appropriately prioritize based on patient needs.
• Basic working understanding of concepts of infection control principles to prevent the spread of infection to patients, self and others.
• Ability to react appropriately in any environment or situation.
• General awareness and understanding of legal implication of patient care activities and self-performance while performing job duties.

• Typical hospital clinical environment with frequent standing and walking.
• Work may be subject to interruptions and occasional high stress levels.
• Risk for occupational exposure to blood, body fluid and other potentially infectious, electrical and radiation hazards.
• Works with protected health information.
• Works in close proximity to patients and visitors.
• Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
• May be required to float to other departments based on the hospital census.

• Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
• Use of computers and other standard office equipment.
• Pushing workstation on wheels to patient rooms.
• Lifting supplies and equipment typically found in clinical patient care areas.
• Operates equipment typically found in patient rooms.
• Must assist patients with mobility both in and out of bed.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.

• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

• Researches and analyzes customer service issues to provide information and solutions in a timely manner.

• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

• Performs analysis of COD borrower data integrity situations identified by Customer.

• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.

• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Excellent customer service skills.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong commitment to providing quality service.

• Strong attention to detail and accuracy.

• Ability to convey enthusiasm, energy and sincerity over the phone.

• Exceptional problem solving and organizational skills.

• Ability to foster a good working relationship and rapport with customers.

• Ability to adapt to new processes or procedures.

• Ability to interact effectively with others

• Excellent written and verbal communication skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

23.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.