5,523 Relationship jobs in the United States
Customer Relationship Manager

Posted 7 days ago
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Job Description
**Job Description**
Cintas is seeking a Customer Relationship Manager L2 to serve as a liaison between Cintas customers, sales and all business units. Responsibilities include managing business relationships with customers to ensure accurate and timely program implementation increased penetration; growth; profitability; execution of marketing strategy; sales; inventory management; and retention of the customer.
**Skills/Qualifications**
Required
+ High School Diploma/GED; Bachelor's degree in Business, Marketing or other relevant business discipline preferred
+ 3+ years' account management or project management experience
+ Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet
+ Ability to travel up to 20%, including overnight
+ Valid driver's license
Preferred
+ Experience in problem resolution with collaboration
+ Experience in developing and executing a sales/marketing plan
+ Proficiency with Microsoft Office Access
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Sales
**Organization:** Design Collective
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
Customer Relationship Liaison

Posted 1 day ago
Job Viewed
Job Description
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**JOB SUMMARY**
This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
_Pay Range: $20.36-$33.86_
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Acts as a single point of contact for a specific account or accounts.
+ Responds to customer needs, concerns and complaints in a timely manner.
+ Consults with clients and referral sources on products and necessary equipment.
+ Obtains all documentation to be scanned and batched at the Branch.
+ Manages all follow-up functions with the account, post set-up.
+ Oversees all transactions coming from a specific account(s), including all referral sources.
+ Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
+ Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
+ Assesses patient's needs and promotes company products/services at office visits, as appropriate.
+ Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
+ Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
+ Assists medical groups and/or other provider groups to understand the products and services available under the contract.
+ Assists in the utilization process as well as transitioning members related to capitation switch outs.
+ Coordinates patient services with physicians and medical groups.
+ Identifies and develops strategic relationships within the institution that will enhance patient care.
+ Participates in the institution's quality assurance/performance improvement initiatives as requested.
+ Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
+ Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
+ May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
+ Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
+ Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
+ Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
+ Sets-up and delivers home healthcare products and services.
+ Performs other duties as required.
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ High School diploma required
+ At least 2 years of related experience
+ Must be at least 21 years of age or older at the time of hire.
- Demonstrated ability to build and maintain solid working relationships with internal and external customers.
- Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
- Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
- Geographically located within the assigned territory.
**Certificates, Licenses, Registrations or Professional Designations**
+ Must Poses a Valid Driver's License
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
**Language Skills**
+ English (reading, writing, verbal)
**Mathematical Skills**
+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
**PHYSICAL DEMANDS**
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:
- Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
- Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
- Employee continually engages in activities that require talking and hearing.
- This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
- The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
- Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
- The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.
**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
**WORK ENVIRONMENT**
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition:
- The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
- The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
- There is moderate exposure to dust, fume, mists and odors.
- Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
- General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
- May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
- Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
Customer Relationship Executive

Posted 14 days ago
Job Viewed
Job Description
The **Customer Relationship Executive (CRE)** at **Steampunk** is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
**Contributions**
**Contributions**
+ First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
+ This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
+ Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
+ Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
+ Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
+ Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
+ Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
**Qualifications**
**Specific qualifications of the ideal candidate include the following:**
+ Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
+ Minimum of 6 years experience in IT, preferably in business development or sales
+ Demonstrated experience in navigating Federal acquisitions processes successfully
+ Successful track record of identifying and closing opportunities
+ Strong organization, presentation and planning skills and experience
+ Excellent written/verbal communication skills
+ Ability to manage multiple priorities in a fast-paced, high growth environment
+ Local Required
**PERSONAL STYLE**
+ Self-motivated, confident and entrepreneurial.
+ Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
+ Intellectual strength, with a disruptive thought process and a unique perspective.
+ High moral values, confidence, humility, integrity
+ Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
+ Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
**About** **steampunk**
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
**Steampunk** is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
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**Job Location** _US-VA-McLean_
**Posted Date** _3 months ago_ _(7/15/ :53 AM)_
**_Job ID_** _6602_
**_Clearance Requirement_** _None_
Customer Relationship Executive

Posted 14 days ago
Job Viewed
Job Description
The **Customer Relationship Executive (CRE)** at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
**Contributions**
**Contributions**
+ First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
+ This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
+ Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
+ Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
+ Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
+ Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
+ Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
**Qualifications**
**Specific qualifications of the ideal candidate include the following:**
+ Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
+ Minimum of 6 years experience in IT, preferably in business development or sales
+ Demonstrated experience in navigating Federal acquisitions processes successfully
+ Successful track record of identifying and closing opportunities
+ Strong organization, presentation and planning skills and experience
+ Excellent written/verbal communication skills
+ Ability to manage multiple priorities in a fast-paced, high growth environment
+ Local Required
**PERSONAL STYLE**
+ Self-motivated, confident and entrepreneurial.
+ Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
+ Intellectual strength, with a disruptive thought process and a unique perspective.
+ High moral values, confidence, humility, integrity
+ Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
+ Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
**About** **steampunk**
**Steampunk** is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
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**Job Location** _US-VA-McLean_
**Posted Date** _3 months ago_ _(7/15/ :57 AM)_
**_Job ID_** _6601_
**_Clearance Requirement_** _None_
IT Customer Relationship Manager

Posted 7 days ago
Job Viewed
Job Description
**Summary**
The IT Customer Relationship Manager - Live Ops and Demand & Supply is a key role that will work on Strategic Enterprise projects, responsible in developing overall design and execution of supply chain planning business processes and systems. The leader will define business process design spanning both Legacy Systems and investigating new technologies to evaluate improvement opportunities while partnering closely with the Business Leaders for alignment. This Manager will use experience, knowledge and influence to build relationships with the supported business partners to build solutions that fit ONEPERDUE. These solutions should bring standardization, putting the right data in the right hands for decisions to be made quickly and accurately.
Position provides Live Ops and Supply and Demand Supply Chain leaders with tactical technology leadership. The position is focused on developing and executing IT technology plans to support and optimize Supply Chain business areas' goals & objectives. Position collaborates with various Supply Chain stakeholders to understand defined business strategies to develop a technology strategy that is focused on meeting all functional and technical requirements. This position also collaborates with various IT Managers, Directors and VPs to align/optimize current and future systems, data and technology within our Supply Chain adhering to data governance, security protocols and coordinating shared resources and assets.
Position will also work jointly with our TMO (transformation management office), ensuring initiatives are coordinated and well aligned with our Supply Chain BPR efforts. The ideal candidate will support our Supply Chain business areas by driving technologies and solutions by leveraging data analytics and best in breed technology solutions. They will collaborate with IT and Data Governance to define and uphold best practices in data stewardship, strategy, and analytics. This role ensures the development of standardized reporting and the effective delivery of data-driven insights to support strategic objectives. Position must be forward looking at new and emerging technology that could be deployed to further maximize desired results.
This position is responsible for stakeholder partnerships to identify opportunities in Live Operations and Demand/Supply across our Supply Chain current system architecture, maximizing existing resources and infrastructure, while building a multi-year plan to optimize and monetize them. Moreover, responsibility for change management, scope definitions, cost / benefit analyses, project management and implementation coalescing for maximum benefit, user adoption, and R.O.I.
The salary range for this position is $111,000 - $167,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).
In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1-year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.
**Principal and Essential Duties & Responsibilities**
+ Partner with Live Ops and Demand/Supply to develop, execute and maintain a multi-year digital transformation road map for live operations and demand & supply that includes current and legacy systems by managing business Priority, Cost/Benefit (ROI), Resource Requirements, and Timelines that all fit within the IT Strategic Roadmap.
+ Assist and evaluate business requirements to hypothesize solutions that fit IT roadmap while bringing value to business solutions.
+ Strong Communicator - Keeps customers updated on a regular cadence.
+ Hands on Leader - Willing to step in where needed to remain on time, on budget and on track for successful implementation.
+ Service - Learn the customer and align the right resources to maximize efficiency between Business and IT. Willingness to speak up and provide constructive feedback for the betterment of ONEPERDUE.
+ Drive Standards - Simplify and optimize our technology systems for easier and stronger support and execution.
+ Integration - Use data transfer processes to optimize, reduce, and eliminate redundant data. Move and store data at the highest level for enterprise reporting capabilities.
+ Data Utilization - Create opportunities for real time/near real time decision making that can be replicated without manual data analysis.
+ Introduce and build SCADA systems leading the way for Digital Transformation and reporting by consolidating data at the highest level for enterprise reporting using standard datasets across the organization driving digital visualization and reporting.
+ Participate and often lead/mentor the Planning, Blueprinting, Realization, Final Preparation, Go-Live and HyperCare phases of IT Strategic projects assigned
+ Identify, vet, justify and deploy technology to support improvements within Demand & Supply and Live Operations that deliver bottom line value to the company by following and adhering to IT Governance Policy and Procedures
+ Recruit, hire, develop, and retain technology associates to achieve assigned business area goals.
+ Drive succession planning activities to ensure continuity of these supporting IT teams including participation with the Corporate IT VP to assess corporate-wide talent.
+ Develop and implement sourcing options (staff augmentation) providing support for periodic peak demand or specialized skills needed while ensuring cost effectiveness
**Minimum Education**
+ Bachelor's degree or equivalent related education and work experience in Computer Science, Information Technology or Business Management
**Experience Requirements**
+ 10 Years IT Experience or equivalent experience in supply chain roles with growing areas of responsibility
+ Strong Supply Chain background is required
+ Strong development and articulation of strategic roadmaps for Supply Chain planning needs for responsible business areas
+ Experienced in IT Governance Processes for the prioritization and sequencing of IT projects in constrained environments
+ Ability to develop business case and project ROI calculations
+ Experience with Blue Yonder upgrade projects will be a plus
+ Implementation experience of JDA's Enterprise Supply Planning and Demand Planning solutions
+ High level understanding of ERP business processes areas. (Could include MTech, Blue Yonder, SAP including SD - Sales & Distribution, MM - Materials Management, PP - Production Planning, QM - Quality Management. Product Lifecyle Management experience is plus
+ Knowledge of RDBMS (Oracle) with ability to write SQL queries to analyze data highly desired
+ Experienced in Microsoft Office Suite including creation of Excel spreadsheets, and MS Power Point presentations.
+ Experienced in Microsoft Project including creation of resourced project schedules with understanding of critical path planning is desired
**Experience Preferred**
+ Strong systems solution and systems architecture skills
+ Strong understanding of supply chain planning functions for manufacturing companies
+ Experience with planning solution tools (e.g. Blue Yonder), including Enterprise Supply Planning (ESP) and Demand Planning, S&OP and S&OE. SAP ERP experience is also desired
+ SCADA System experience and knowledge
+ Strong business and technical leadership and facilitation skills
+ Possesses the ability to find, learn and share new technology with business partners.
+ Fully understands the Perdue IT Governance Policy and Procedures
+ New Software, Information Security, Cyber Security, Procurement, NDA/MSA, Project Governance
+ Flexible with work assignments across business areas
+ Can successfully manage changing priorities with successful alignment and communications.
+ Excellent communication skills - verbal, written and presentation
+ Ability to lead teams and resolve conflict, respects constructive feedback
+ Opportunity seeker always trying to improve processes to reach an optimal state
+ Knowledge and understanding of integrated solutions involving SAP ERP and third-party systems (example JDA)
+ Knowledge of Data Analytic and/or AI concepts and tools
+ Strategic IT vision and excellent execution skills
+ Ability to foster high performing work teams and excellent coordination skills with vendors
**Environmental Factors and Physical Requirements**
+ Rotating weekly on-call to cover off hours and weekends.
+ Position is mostly sedentary but may require occasional moving to other offices, buildings, or manufacturing sites.
+ May need to move light equipment or supplies from one place to another.
+ May need to access files, supplies, and equipment.
+ Work activity is in an office.
+ When in a plant environment:
+ Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
+ May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
+ May handle product 25 degrees to 50 degrees Fahrenheit.
+ May be exposed to noise ranges of 50 db to 110 db.
+ May be exposed to all chemicals used in poultry, food, processing facility.
+ Must wear and use protective and safety equipment required for the job as directed by the company.
_Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status._
Customer Relationship Representative II

Posted today
Job Viewed
Job Description
The **Customer Relationship Rep II** is responsible for managing the full lifecycle of existing customer accounts, including onboarding, day-to-day maintenance, and offboarding. This role focuses solely on account management-without responsibilities for new product penetration or sales. Key duties include setting up new accounts, verifying and processing orders, monitoring account activity, maintaining accurate CRM records, and supporting customer needs to ensure satisfaction and retention. The position also oversees equipment returns and account closures, ensuring a seamless customer experience from start to finish.
**RESPONSIBILITIES:**
**Onboarding**
+ Manage incoming leads and facilitate account onboarding in alignment with any mandated account protocols and standards
**Maintaining**
+ Achieve the assigned revenue plan for the assigned route, through calling customers to ensure orders are being placed correctly and received in accordance to set time schedule
+ Communicate and execution of all company pricing actions
+ Monitor and manage current assigned customer for order frequency, account balance and general maintenance.
+ Enter and verify orders for accuracy that are received via phone, email, and EDI from assigned customer base
+ Ensures customer receives delivery via UPS and services as required
+ Manage account to ensure accounts receivable requirements are being met
+ Utilize CRM for account maintenance, emails, notes and reporting
+ Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc.)
+ Maintain Customer satisfaction through timely follow-up using clear and professional verbal and written communication
+ Maintain a professional demeanor and treat both internal and external customers with courtesy and respect at all times.
+ Other duties as assigned by management.
**Offboarding:**
+ Oversee the offboarding process for exiting accounts, including equipment retrieval, accounts receivable reconciliation, and system deactivation
**Qualifications**
**EDUCATION & EXPERIENCE:**
+ **High School or GED required.**
+ **3 or more years of account management including account maintenance experience required**
+ **3 or more years of successful phone-based Customer Service experience required**
+ **Extensive computer and order entry experience**
+ **Experience in coffee industry or another specialty food product (preferred)**
+ **Experience with MS Office Suite required**
**PERSONAL / PROFESSIONAL SKILL SETS**
+ **Accuracy and attention to detail**
+ **High energy self-starter that is resourceful and can work autonomously**
+ **Meets deadlines, follow through on commitments**
+ **Ability to build effective relationships**
+ **Able to manage time effectively**
+ **Consistently demonstrate interpersonal skills and positive attitude**
+ **Accurate keyboarding and math skills**
+ **Proactive team-oriented problem solver who takes ownership of their work**
+ **Excellent communication skills, verbal and written and strong customer** **service skills.**
Farmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
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