6,471 Relationship jobs in the United States

Job Description

About the Role

We are seeking a proactive, relationship-oriented, and technologically adept Customer Success Manager (CSM) to provide exceptional support to our U.S.-based clients . This fully remote position is ideal for a self-starter who excels in a dynamic environment, communicates fluently in English, and is dedicated to delivering sustainable customer value. This role reports directly to the CEO , offering significant visibility and the opportunity to shape customer experience strategy at a leadership level.

As a CSM, you will be responsible for managing the post-sale relationship—overseeing onboarding, ensuring product adoption, and identifying strategic growth opportunities. You will serve as a trusted partner, assisting clients in maximizing the potential of our AI-powered solutions across their operations.

• Lead onboarding and training sessions to expedite time-to-value
• Establish and nurture strong, trusted relationships with U.S.-based clients
• Conduct success planning sessions and regular business reviews
• Act as the primary point of contact for account needs and escalations
• Enhance CSAT and NPS by providing consistent, high-value experiences

• Monitor adoption and proactively enhance feature usage
• Track customer health and address churn risks early
• Identify upsell and cross-sell opportunities to bolster Net Revenue Retention
• Collaborate with Sales on renewals and expansion strategies

• Align product capabilities with customer needs and success outcomes
• Provide customized strategic guidance and best practices
• Collaborate cross-functionally with product, sales, and support teams
• Gather and disseminate actionable customer feedback for ongoing improvement

• Identify and define AI/automation use cases within client operations
• Guide clients in adopting AI features across the platform
• Work with internal teams to design and implement AI-enhanced workflows
• Stay informed on AI trends and translate them into client opportunities

Required:

• 5–10 years of experience in Customer Success, Account Management, or a similar client-facing role
• Proven experience supporting U.S.-based B2B customers
• Exceptional written and verbal communication skills in English (C1+ or native equivalent)
• Self-motivated, detail-oriented, and adept at working independently in a remote environment
• Familiarity with Customer Success platforms (e.g., Salesforce, HubSpot, Gainsight)

Preferred:

• Experience in SaaS, digital transformation, or AI-based products
• Understanding of customer segmentation, lifecycle planning, and success playbooks
• Exposure to AI tools or automation platforms (e.g., GPTs, chatbots, low-code platforms)

• 100% remote role with flexibility and autonomy
• Engagement with cutting-edge AI products in real-world business applications
• A collaborative, diverse, and fast-paced team culture
• Competitive compensation with performance-based bonuses
• A growth-oriented environment with robust professional development support

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a "@ boldbusiness.com " email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Stakeholders Communication Skills Interpersonal Skills Consultant

(Jobs in Lansi

Requirement id 154730

Job title Consultant

Job location in Lansing, MI

Skills required Project Management, Project Plans, Stakeholders, Communication Skills Interpersonal Skill

Open Date 18-Aug-2025

Close Date

Job type Contract

Duration 13 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Project Management, Project Plans, Stakeholders, Communication Skills Interpersonal Skill

Start date : 09/15/2025

End Date : 09/30/2026

Submission deadline : 8/22/2025 10:00:00 AM

Client Info : EPMO

Note:

• Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.

• Duration: 1 year with extension likely

• Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

• Local candidates only. Candidates must be located within 2 hours of Lansing, MI at time of submission.

Description :

The State of Michigan is seeking a skilled and organized Project Coordinator to support the planning and execution of complex, large-scale IT initiatives. This role requires a strong understanding of project management processes, effective coordination skills, and the ability to collaborate with cross-functional teams to ensure successful project delivery, in alignment with business objectives and enterprise standards.

Key Responsibilities:

• Assist in coordinating one or more large, complex IT projects, typically lasting longer than 6 months, involving 20 or more team members, and requiring regular communication and coordination with stakeholders at various levels.

• Support adherence to State of Michigan project management methodologies, including SUITE, investment management, and systems engineering methodology.

• Aid in organizing cross-functional teams through all phases of project planning and execution, including the creation of integrated schedules, risk management plans, and budget tracking.

• Track and report on project progress related to scope, quality, schedule, and budget. Highlight any potential issues or risks to senior leadership in a timely manner.

• Assist in planning long-term project milestones and releases to support organizational strategic goals, ensuring alignment with broader enterprise initiatives.

• Collaborate with IT and business stakeholders to understand technical requirements, ensuring project activities align with business needs while adhering to SOM best practices and industry standards.

• Help implement structured change management practices, including supporting stakeholder engagement efforts to ensure the successful adoption of project deliverables.

Change Management and Stakeholder Engagement: This position plays a key role in supporting change adoption by:

• Assisting in integrating change management principles from the start of the project.

• Collaborating with stakeholder engagement teams to develop communication plans, facilitate training sessions, and monitor organizational readiness.

• Supporting stakeholders at all levels to reduce resistance, align expectations, and ensure successful long-term user adoption of new systems and processes.

Ideal Candidate Profile:

• Proven ability to assist in coordinating large, cross-functional teams and supporting high-visibility projects with medium to high risk.

• Strong communication, organizational, and interpersonal skills, with experience working alongside Agency Leadership.

• Ability to contribute to both technical delivery and change management efforts within complex environments.

• Experience supporting vendor-managed projects with integrated technical components and a variety of stakeholder groups.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154730 while calling.

EOE Protected Veterans/Disability

Job Type

Full-time

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Customer Relationship Specialist to join our team!

The individual in this role will have the opportunity to provide prompt, professional, and courteous customer service through multiple communication channels, reinforcing our commitment as ""The Relationship Company®".

What are the responsibilities and opportunities of this role?

• Responds to and answers agent and customer inquiries, providing a positive and memorable customer experience as well as "one and done" service whenever possible.
• Maintains accurate records of inquiries and actions.
• Seeks relevant information and answers to key questions from defined sources.
• works under close supervision on non routine issues and tasks.
• Documents interactions and provides feedback to manager on recurring issues.
• Recognizes recurring problems based on past experiences and precedents.
• Chooses from established alternate approaches to find a solution.
• Consistently acts according to our customer experience standards by responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.

• Passion for customer service excellence.
• Strong relationship-building and interpersonal skills.
• Ability to learn and work concurrently across multiple systems.
• Ability to understand the customer's perspective and empathize.
• Proactive approach to problem solving.
• Ability to prioritize and organize.
• High school diploma or equivalent; experience in lieu of educational requirement acceptable.

• Proficient use of various core systems, office and computer equipment, and software packages.
• Previous property-and-casualty insurance industry experience.
• Knowledge of personal lines and / or commercial lines coverage and policies.

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off - including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

• Manage all sales inbound through our Pebble Sales Phone, Email, and Chat communication methods.
• Greet and engage with new owners, guests and prospective customers to create a welcoming atmosphere to discuss Pebble's offerings. Share knowledge about the Pebble Flow and the benefits of sustainable travel.
• Excite and educate customers through product demonstrations and vehicle orientations, showcasing the unique features of the Pebble Flow.
• Provide exceptional customer service, addressing customer inquiries and assisting with supporting documentation
• Work closely with internal teams to meet and exceed monthly sales goals.
• Perform additional tasks to meet business needs, including supporting special events.

• Customer-Centric Mindset: At least 5+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals.
• Passion for Sustainability: Enthusiastic about Pebble's mission and innovations in sustainable travel and technology.
• Strong Communication Skills: Highly organized with excellent written and verbal communication abilities.
• Technical Proficiency: Familiarity with Google Suite, Netsuite CRM, and an ability to stay informed on EV trends and local incentives.