1,167 Remote Chat Support Positions jobs in the United States

We are seeking a Live Chat Support Representative to join our digital customer service team. In this role, you will be responsible for providing real-time assistance to clients, partners, and internal teams through our online chat platform. You will serve as the first point of contact for inquiries related to projects, services, and technical documentation, ensuring prompt, professional, and knowledgeable support.

Key Responsibilities

• Respond promptly and accurately to client and stakeholder inquiries via the company’s live chat system.
• Provide support regarding project updates, technical documentation, service requests, and general inquiries.
• Troubleshoot basic client issues or route more complex concerns to the appropriate department.
• Maintain a high level of professionalism and empathy in all interactions.
• Accurately document all interactions and follow-up actions in CRM or support tools.
• Monitor multiple chat conversations simultaneously while maintaining high response quality.
• Collaborate with project, technical, and customer service teams to resolve queries efficiently.
• Identify frequently asked questions and contribute to the development of helpdesk content and FAQs.
• Escalate urgent or sensitive issues following established protocols.

Qualifications

Required:

• High school diploma or equivalent; Bachelor's degree in Communications, Business, or Engineering is a plus.
• 1–3 years of experience in a customer support or live chat role.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage multiple chat conversations effectively.
• Comfortable with using CRM, ticketing, and chat platforms (e.g., Zendesk, Salesforce, Intercom).
• Strong problem-solving skills and a client-first mindset.
• Fluent in English (written and spoken); Spanish or Portuguese is an asset.

Preferred:

• Experience in construction, engineering, energy, or industrial sectors.
• Familiarity with technical terminology or EPC project workflows.
• Knowledge of support metrics (response time, resolution time, CSAT) and live chat KPIs.

What We Offer

• Competitive salary and benefits.
• Remote work flexibility with the possibility of hybrid options.
• Work with global teams and clients across infrastructure and energy sectors.
• Training and development opportunities in technical support and customer service.
• Inclusive and collaborative team culture.

As a Chat Support Agent in our Administrative department, you will be at the forefront of providing exceptional customer service to our clients through live chat. This is an hourly, full-time position where your communication skills, problem-solving abilities, and empathy will play a crucial role in resolving customer inquiries and ensuring a smooth and satisfying client experience. You will primarily communicate in English and act as the voice of our company during online interactions.

What You'll Do

• Respond promptly to customer inquiries via live chat while maintaining a friendly and professional tone.
• Resolve customer concerns and questions effectively by providing accurate information and solutions.
• Escalate complex issues to the appropriate teams while ensuring customers are kept informed.
• Maintain and update detailed records of customer interactions and feedback in the CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the services.
• Adhere to company policies, guidelines, and quality standards during chat conversations.
• Collaborate with other departments to address customer needs comprehensively and efficiently.

Qualifications

• Proficiency in English with excellent written communication skills.
• High school diploma or equivalent; additional administrative or customer service training is preferred.
• Previous experience in a customer service or chat support role is a plus.
• Ability to type accurately and quickly to keep up with live chat demands.
• Strong problem-solving skills and ability to think quickly under pressure.
• Empathetic and patient demeanor with a customer-focused mindset.
• Knowledge of customer relationship management (CRM) tools is an advantage.

We are seeking a highly motivated and detail-oriented Live Chat Support Specialist to join our remote customer support team. In this role, you will provide real-time support to customers through live chat, ensuring that their questions and concerns are resolved quickly and effectively. You will serve as the first point of contact for our clients, representing our brand with professionalism, empathy, and efficiency.

Responsibilities:
• Handle multiple live chat conversations simultaneously while maintaining accuracy and professionalism.
• Provide clear, accurate, and timely responses to customer inquiries.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Document customer interactions and maintain records in CRM systems.
• Collaborate with other departments to improve customer satisfaction.
• Contribute to knowledge base articles and FAQs.

Qualifications:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree a plus).
• 1+ year of experience in customer service or online chat support.
• Excellent written communication and multitasking skills.
• Strong problem-solving ability and attention to detail.
• Proficiency with Microsoft Office, chat platforms, and CRM tools.
• Ability to work independently in a fully remote environment.

Benefits:
• Competitive pay with performance-based incentives.
• Flexible remote work schedule.
• Paid training and career development opportunities.
• Health, dental, and vision insurance (depending on eligibility).
• Supportive and collaborative remote team environment.

Schedule: Full-time or part-time, flexible shifts available.

Job Description :

The Email/Chat Support Representative is responsible for providing timely, accurate, and professional customer service through email and live chat platforms. This role ensures customer inquiries are resolved efficiently while maintaining a positive customer experience and supporting the company’s commitment to exceptional service.

As an Email/Chat Support Representative, you’ll serve as the first line of contact for customers seeking assistance online. Your role is to respond promptly, accurately, and professionally to customer inquiries through email and chat platforms. Responsibilities include:

• Responding to customer questions, concerns, and requests via email and live chat.
• Assisting with product information, order tracking, billing inquiries, and troubleshooting.
• Documenting customer interactions and maintaining accurate records in CRM systems.
• Escalating complex issues to higher-level support teams when necessary.
• Ensuring timely responses that meet service-level agreements (SLAs).
• Collaborating with team members to improve support processes and customer satisfaction.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1+ year of customer service, online support, or call center experience preferred.
• Excellent written communication skills with strong grammar and spelling.
• Fast and accurate typing skills (minimum [insert WPM, e.g., 40+]).
• Strong problem-solving skills with the ability to multitask in a digital environment.
• Familiarity with CRM systems, help desk software, and chat platforms.
• Ability to maintain professionalism and empathy when handling challenging situations.
• Flexibility to work evenings, weekends, or holidays if required.

• Competitive hourly pay or salary with performance incentives.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off, holidays, and flexible scheduling options.
• Opportunities for career advancement and professional growth.
• Remote work opportunities (where applicable).
• A collaborative, inclusive, and supportive work culture.

We are seeking a dynamic and customer-focused individual to join our team as a Live Chat Support Representative at ValueAdd Research and Analytics Solutions LLP. As a key player in our Outsourcing/Offshoring industry, you will be responsible for providing exceptional customer service and technical support through live chat interactions. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

• Respond to customer inquiries and issues via live chat in a timely and professional manner
• Provide accurate information and technical support to customers
• Troubleshoot and resolve customer problems efficiently
• Escalate complex issues to the appropriate department for resolution
• Maintain detailed records of customer interactions and transactions

• Excellent communication skills, both written and verbal
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Technical aptitude and problem-solving skills
• Previous experience in a customer service or technical support role is a plus

If you are ready to take on this exciting opportunity and make a difference in the lives of our customers, apply now!

We’re looking for a Chat Support Representative (PART TIME ) to provide customer service and technical support through our live chat platforms. You’ll respond to inquiries, troubleshoot issues, and escalate cases when needed. This role is key to ensuring a smooth and positive experience for every customer.

Responsibilities

1.Respond to customer inquiries via live chat in a professional and timely manner

2.Troubleshoot issues and provide accurate solutions, escalating when necessary

3.Maintain up-to-date knowledge of company products, services, and policies

4.Handle multiple chat sessions while ensuring accuracy and quality

5.Record customer interactions in our CRM or support systems

6.Ensure customer satisfaction by resolving concerns and following up as needed

Qualifications

1.High School Diploma or equivalent

2. 0 years of customer service experience, ideally in a chat support role

3.Excellent written communication skills with strong grammar and tone

4.Ability to multitask and manage time in a fast-paced environment

5.Reliable internet connection and comfort with online tools (for remote roles)

5.Patience, empathy, and a customer-first mindset

Today, many employers are looking for skills, potential, and a strong work ethic rather than formal education or extensive experience. Remote jobs that don’t require a degree or experience offer an excellent opportunity to earn while building valuable skills and experience from the comfort of your home.

Why Choose Remote Jobs with No Experience and No Degree Required?

These roles are ideal for individuals who are eager to start their careers, switch fields, or return to the workforce after a break. Remote jobs with no degree or experience requirement are accessible, with employers often providing training to help you succeed. Whether you’re just starting out or looking to advance your career, these roles offer a solid foundation for professional growth and financial stability.

Remote jobs that don’t require a degree or experience are ideal for self-motivated individuals who are eager to learn, adaptable, and ready to take on new challenges. If you’re looking for a way to break into the workforce or switch careers, these roles offer a supportive environment to help you succeed.

Keys to Success in Remote Jobs with No Experience and No Degree:

• Willingness to Learn: Embrace the training provided and be open to feedback. Your willingness to learn and adapt will be key to your success in a new role.

• Time Management: Balancing work with other responsibilities requires strong time management skills. Creating a schedule and sticking to it will help you stay on track.

• Communication Skills: Clear and effective communication is crucial, especially in a remote setting where most interactions are digital. Being responsive and professional in your communications will set you apart.

• Attention to Detail: Whether you’re entering data or managing customer inquiries, accuracy is important. Paying attention to detail ensures that your work meets the required standards.

• Self-Motivation: Working remotely requires a high degree of self-motivation. Setting goals and staying focused on your tasks will help you maintain productivity without direct supervision.

Take a great move towards your career by sending your resume without hesitating.

As an Amazon Chat Support Specialist, you will be the front line of customer interaction, providing timely and effective support through live chat channels. This remote position allows you to work from the comfort of your home, making it an ideal opportunity for those seeking a flexible work environment. Amazon offers work-from-home opportunities for Live Chat Support positions. As a Live Chat Support agent, you'll assist customers through online chat, providing solutions to their inquiries and concerns. This role allows you to work from the comfort of your home while being a valuable part of Amazon's customer service team. It's an excellent way to balance work and life with a renowned company while helping customers with their needs.

Responsibilities:

Engage with customers via live chat to address inquiries, provide information, and resolve issues
Maintain a high level of customer satisfaction by delivering exceptional service
Utilize Amazon's chat platform to assist customers with orders, returns, and product inquiries
Collaborate with team members to ensure consistent and accurate support
Stay informed about Amazon's products, policies, and services
Qualifications:

Proven experience in live chat customer support or a related field
Excellent written communication skills
Familiarity with Amazon's platform and customer service policies
Ability to multitask and handle a high volume of live chat interactions
Strong problem-solving skills and attention to detail
Comfortable working independently in a remote setting
Requirements:

High-speed internet connection
Quiet and dedicated home office space
Flexible availability, including weekends and evenings
Proficiency in using live chat support tools
Benefits:

Competitive salary
Full-time and part-time positions are available
Opportunities for career growth and advancement
Training and development programs
Remote work environment.
How to Apply: If you are ready to embark on a rewarding journey with Amazon as a Chat Support Representative, please submit your application. Join our team, make a difference, and be part of the world's leading e-commerce and technology company. We look forward to welcoming you to the Amazon family

Work Schedule
This job has the following work schedule:

Flexible
Benefits & Perks
This job has the following benefits:

Remote work flexibility
Joining Bonus

We are looking for a reliable and customer-focused Remote Chat and Email Support Specialist to join our support team. In this role, you will provide timely, accurate, and professional responses to customer inquiries via live chat and email. The ideal candidate is a strong communicator, detail-oriented, and able to multitask while maintaining excellent customer service standards.

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Key Responsibilities:
• Respond promptly to customer inquiries through chat and email channels.
• Assist customers with product/service information, troubleshooting, and issue resolution.
• Escalate complex issues to higher-level support or other departments when necessary.
• Maintain accurate records of customer interactions and follow-ups in the support system.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
• Provide personalized service to enhance the customer experience.
• Collaborate with other team members to improve workflows and customer support strategies.
• Stay updated on product updates, promotions, and company policies.

⸻

Qualifications:
• High School Diploma (minimum); Associate’s or Bachelor’s degree preferred.
• Previous experience in customer support, help desk, or call center environment (preferred).
• Excellent written communication skills with a professional tone.
• Strong problem-solving and critical thinking skills.
• Ability to handle multiple chats/emails at the same time while staying organized.
• Proficiency with customer service software, ticketing systems, and chat platforms.
• Ability to work independently in a remote setting.
• Reliable internet connection and computer.

⸻

Benefits:
• Competitive hourly rate / salary.
• 100% remote work flexibility.
• Paid training and opportunities for professional development.
• Supportive and collaborative team environment.
• Potential for career advancement within the company.
• Work-life balance with flexible schedules.