3,330 Remote Helpdesk jobs in the United States

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking dedicated and empathetic Remote Customer Service Representatives to join our growing support team. In this role, you will be the first point of contact for members, assisting them with questions, troubleshooting issues, and guiding them through Personify Health’s digital health platform. You’ll provide exceptional service that reflects our mission to humanize healthcare and create positive member experiences.

• Respond to member inquiries via phone, live chat, and email in a timely and professional manner.
• Assist users with account access, navigation, and understanding available health and wellness programs.
• Provide clear and empathetic communication, ensuring every interaction is positive and solution-focused.
• Troubleshoot technical issues or escalate to specialized teams when necessary.
• Accurately document all member interactions in company systems.
• Meet or exceed performance metrics, including response time, call/chat quality, and customer satisfaction.

• High school diploma or GED required; some college or healthcare-related coursework is a plus.
• 1+ year of experience in customer service, call center, or healthcare support preferred.
• Strong communication skills (both verbal and written).
• Tech-savvy and comfortable navigating multiple systems simultaneously.
• Reliable high-speed internet and a quiet, distraction-free home workspace.
• Ability to work assigned shifts consistently; both full-time and part-time roles available.

• Remote-first culture – Work from the comfort of your home.
• Mission-driven work – Help people improve their health and well-being.
• Growth opportunities – Build your career within a fast-growing digital health company.
• Inclusive culture – Join a diverse, supportive, and people-first organization.

Medalogix LLC is seeking a Customer Service & Help Desk professional to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

• Respond to customer inquiries via phone, email, and chat
• Provide technical support for software-related issues
• Troubleshoot and resolve customer problems in a timely manner
• Document customer interactions and resolutions
• Collaborate with internal teams to improve customer experience

• Previous experience in customer service or help desk role
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Technical knowledge of software applications
• Problem-solving skills and attention to detail

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join the Medalogix LLC team and also enjoy our great benefits

The Customer Service and Support Representative plays a vital role in supporting our customers by providing timely, effective, and empathetic assistance across multiple channels. This role requires a high level of professionalism, communication skills, and problem-solving abilities. You will act as a brand ambassador, ensuring that every customer interaction reflects our core values and commitment to excellence.

• Serve as the first point of contact for customer inquiries via phone, email, chat, and other platforms.
• Accurately diagnose and resolve product, service, or order-related issues, ensuring a high level of customer satisfaction.
• Maintain comprehensive and up-to-date documentation of customer interactions using CRM and ticketing systems.
• Collaborate cross-functionally with internal teams (e.g., Technical Support, Sales, Operations) to resolve customer concerns efficiently.
• Identify trends in customer issues and proactively suggest process or product improvements.
• Remain current on product updates, policies, and company procedures through ongoing training.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a customer service or client-facing support role.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Proficiency in customer service software, CRM systems (e.g., Zendesk, Salesforce), and Microsoft Office Suite.
• Demonstrated ability to handle sensitive and complex customer issues with discretion and tact.
• A collaborative and proactive approach to problem-solving.

• Comprehensive Health, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO), Sick Leave, and Paid Holidays
• Flexible Scheduling and Remote Work Opportunities
• Career Development Programs and Ongoing Training
• Employee Assistance Program (EAP)
• Inclusive, Diverse, and Supportive Online Workplace Culture.

The Customer Service Manager will oversee the customer service team to ensure clients receive the highest level of service. This role involves managing staff, handling customer concerns, and improving processes to make sure clients have a positive experience. You’ll work closely with other departments to solve problems and improve service quality.

• Team Leadership : Supervise and motivate the customer service team, ensuring they are providing excellent service.
• Client Support : Address client concerns, resolve complaints, and ensure all inquiries are answered promptly and professionally.
• Process Improvement : Identify and implement ways to improve the customer service experience.
• Training : Train and develop customer service team members to enhance their skills.
• Reporting : Monitor team performance and prepare reports on customer feedback, issues, and service metrics.
• Collaboration : Work with other departments (e.g., admissions, billing, clinical) to address client issues and improve services.

• Education : High school diploma or equivalent; Bachelor’s degree in business or related field is a plus.
• Experience : 3+ years in customer service, with at least 1 year in a managerial or supervisory role.
• Skills :
  • Strong leadership and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Experience with customer service software and reporting tools.
  • Ability to stay calm under pressure and handle difficult situations.

Care Solutions Inc. is an equal opportunity employer, committed to diversity and inclusion.

We are seeking a Live Chat Agent to join our growing client engagement team. As a frontline communicator, you will deliver real-time, text-based support to our customers and prospects via live chat platforms. This role is essential in ensuring a high-quality client experience and maintaining our company’s commitment to responsive, professional service.

Key Responsibilities

Respond promptly to inbound client inquiries via live chat in a courteous, clear, and helpful manner.

Troubleshoot and resolve customer issues or route them to the appropriate internal department.

Maintain accurate records of customer interactions using CRM tools.

Provide information about services, onboarding processes, and account-related queries.

Escalate complex cases to senior agents or supervisors as needed.

Meet or exceed response time and customer satisfaction KPIs.

Collaborate with internal teams (sales, technical support, and operations) to resolve customer requests efficiently.

Stay up to date on company services, FAQs, and support procedures.

Qualifications

Previous experience in a live chat, customer service, or call center role (1+ years preferred).

Excellent written communication and typing skills.

Ability to multitask and manage multiple conversations simultaneously.

Proficiency with CRM or helpdesk platforms (e.g., Zendesk, Intercom, Salesforce).

Comfortable working independently in a remote or hybrid setting.

Strong attention to detail and customer-first attitude.

We are seeking a dedicated and customer-focused Customer Service and Helpdesk Representative to join our call center team. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will be empathetic, a great communicator, and able to manage a high volume of calls efficiently.

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information regarding products, services, policies, and procedures.
• Troubleshoot issues and provide step-by-step solutions or escalate to the appropriate department when necessary.
• Log all interactions and update customer records in the CRM system.
• Follow up on customer concerns to ensure issues are resolved satisfactorily.
• Meet or exceed individual and team performance targets (e.g., call handling time, customer satisfaction).
• Maintain up-to-date knowledge of company products, services, and promotions.
• Handle complaints calmly and constructively, turning negative situations into positive outcomes.
• Adhere to company policies, procedures, and call center standards.

• High school diploma or equivalent (required); associate or bachelor’s degree is a plus.
• Proven experience in a call center, helpdesk, or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computers, call center software, and CRM systems.
• Patience, empathy, and a positive attitude.

• Bilingual or multilingual abilities (a plus).
• Experience with specific helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
• Basic technical knowledge depending on the industry (e.g., telecom, IT, banking).

• Office-based or remote depending on the position.
• Shift work, including evenings, weekends, and holidays, may be required.

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Training and career development opportunities.

We are looking for a dynamic and customer-focused individual to join our team at Hitachi Energy as a Customer Service And Helpdesk - Live Chat representative. In this role, you will be responsible for providing exceptional customer service and technical support through live chat interactions. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

• Respond to customer inquiries and provide technical support through live chat
• Assist customers with troubleshooting and problem-solving
• Ensure customer satisfaction by resolving issues in a timely and efficient manner
• Collaborate with other team members to provide a seamless customer experience
• Maintain accurate records of customer interactions and transactions

• Excellent communication skills, both written and verbal
• Previous experience in customer service or helpdesk support preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and CRM systems

If you are passionate about delivering exceptional customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity at Hitachi Energy.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.