What Jobs are available for Remote Live Chat Positions in the United States?

A live chat agent

provides real-time customer support online by answering inquiries, troubleshooting issues, and guiding customers through their experience via a live chat interface. Key responsibilities include responding quickly to customers, multitasking across multiple conversations, using live chat and CRM software, and maintaining a professional and empathetic tone. They need to have strong communication skills, product knowledge, and the ability to efficiently handle problems while providing a positive customer experience.

Key responsibilities

• Provide real-time support: Engage with customers via live chat to provide information, answer questions, and resolve issues promptly.
• Troubleshoot problems: Help customers with technical problems or guide them through processes, such as a purchase.
• Engage visitors: Proactively initiate chats with website visitors to answer questions, pre-qualify leads, and enhance the customer journey.
• Document interactions: Record customer interactions, update customer records, and manage leads in CRM software.
• Collaborate with teams: Work with other departments to resolve complex customer issues.

Essential skills

• Communication: Strong written communication skills and the ability to use positive language.
• Technical proficiency: Ability to use live chat software, CRM systems, and navigate the internet quickly.
• Multitasking: Managing multiple chat conversations simultaneously.
• Product knowledge: Developing a deep understanding of the company's products and services.
• Problem-solving: Efficiently identifying and solving customer problems.
• Typing speed: Maintaining a fast and accurate typing speed to keep response times low.
• Empathy and patience: The ability to understand the customer's perspective and handle situations with patience

We are seeking a detail-oriented and customer-focused Live Chat Agent to join our remote support team. In this role, you will provide real-time assistance to customers through online chat and email, ensuring their questions are answered quickly and efficiently. You’ll play a key part in delivering a positive customer experience while maintaining a professional and friendly tone.

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Responsibilities:
• Respond promptly to customer inquiries via live chat, email, and support platforms.
• Assist customers with product information, order status, technical issues, and account inquiries.
• Maintain accurate records of customer interactions using CRM tools.
• Escalate complex issues to the appropriate departments while ensuring timely resolution.
• Follow communication procedures, guidelines, and company policies.
• Provide product feedback and suggestions to improve the customer experience.
• Meet daily performance goals such as response time, resolution rate, and customer satisfaction.
• Maintain a courteous and empathetic attitude with every interaction.

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Requirements:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1+ year of experience in customer service, preferably in live chat or email support.
• Excellent written communication and typing skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working independently in a remote environment.
• Proficiency with chat platforms, CRM software, and Microsoft Office Suite.
• Reliable internet connection and quiet workspace.

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Benefits:
• Flexible working hours (remote)
• Paid training and growth opportunities
• Health, dental, and vision insurance
• Performance-based bonuses
• Paid time off and holidays

We are looking for an enthusiastic and customer-focused Live Chat Agent to join our growing team. In this role, you will serve as the first point of contact for customers via our online chat platform, providing real-time assistance, resolving issues, and delivering a high standard of service. You will respond to inquiries about products, services, orders, and company policies while ensuring a smooth and professional customer experience at all times.

The ideal candidate will possess excellent written communication skills, strong problem-solving abilities, and the capacity to multitask in a fast-paced digital environment. You will be responsible for managing multiple chat conversations, documenting customer interactions accurately, and escalating complex cases to the appropriate teams when needed.

To succeed in this position, you should be self-motivated, tech-savvy, and customer-centric, with a genuine passion for helping people. Previous experience in live chat, customer service, or support roles is preferred. Familiarity with CRM systems and chat software such as Zendesk, Intercom, or LiveChat is a plus.

We offer a supportive team environment, growth opportunities, and flexibility for remote or on-site work. If you are reliable, adaptable, and eager to represent our brand with professionalism, we’d love to hear from you.

A Live Chat Agent is a customer service pro. They handle real-time inquiries on websites, providing instant support. Their job is to solve problems, answer questions, and enhance customer experience. They're the digital face of a business, crucial for customer satisfaction and retention.

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

Responsibilities:

-Handle customer inquiries promptly via live chat.

-Provide accurate, valid, and comprehensive information by using the right methods/tools.

-Identify and assess customers' needs to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communication.

-Meet personal/customer service team targets and call handling quotas.

Requirements and Skills:

-Proven customer support experience or experience as a client service representative is a plus.

-Strong phone contact handling skills and active listening.

-Familiarity with CRM systems and practices.

-Excellent communication and presentation skills.

-Ability to multi-task, prioritize, and manage time effectively.

-High school degree.

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.

We are seeking a detail-oriented and customer-focused Live Chat Agent to join our remote support team. In this role, you will provide real-time assistance to customers through online chat and email, ensuring their questions are answered quickly and efficiently. You’ll play a key part in delivering a positive customer experience while maintaining a professional and friendly tone.

⸻

Responsibilities:
• Respond promptly to customer inquiries via live chat, email, and support platforms.
• Assist customers with product information, order status, technical issues, and account inquiries.
• Maintain accurate records of customer interactions using CRM tools.
• Escalate complex issues to the appropriate departments while ensuring timely resolution.
• Follow communication procedures, guidelines, and company policies.
• Provide product feedback and suggestions to improve the customer experience.
• Meet daily performance goals such as response time, resolution rate, and customer satisfaction.
• Maintain a courteous and empathetic attitude with every interaction.

⸻

Requirements:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1+ year of experience in customer service, preferably in live chat or email support.
• Excellent written communication and typing skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working independently in a remote environment.
• Proficiency with chat platforms, CRM software, and Microsoft Office Suite.
• Reliable internet connection and quiet workspace.

⸻

Benefits:
• Flexible working hours (remote)
• Paid training and growth opportunities
• Health, dental, and vision insurance
• Performance-based bonuses
• Paid time off and holidays

About The Alias Group
At The Alias Group, we specialize in building outsourced inside-sales and customer support teams that help companies accelerate growth. We pride ourselves on delivering outstanding service experiences that strengthen client relationships and drive success. We are looking for a Remote Live Chat Support Agent to join our dynamic support team and provide real-time assistance to our clients and customers.

Objectives of this Role

Provide prompt, friendly, and professional assistance to customers through live chat, email, and other digital channels.

Accurately identify customer needs and provide effective solutions or escalate issues to the appropriate department.

Maintain up-to-date knowledge of company products, services, and policies to ensure accurate support.

Handle multiple chat conversations simultaneously while maintaining attention to detail and empathy.

Collaborate with team members and management to improve customer satisfaction and support efficiency.

Document all interactions, feedback, and resolutions in the company’s CRM system.

Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.

Required Skills and Qualifications

High school diploma or equivalent (Associate or Bachelor’s degree preferred).

Proven experience in live chat, customer service, or help desk support roles.

Exceptional written communication and multitasking skills.

Tech-savvy with the ability to quickly learn new systems, software, and tools.

Strong problem-solving abilities and a customer-first mindset.

Ability to work independently and efficiently in a remote environment.

Comfortable handling multiple conversations in a fast-paced digital support setting.

Compensation & Benefits

100% remote position with flexible scheduling

Paid training and ongoing professional development

Supportive, team-oriented work culture

Opportunities for career growth and advancement

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

• Handle customer inquiries promptly via live chat.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.

• Proven customer support experience or experience as a client service representative is a plus.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.

We are seeking a highly motivated and detail-oriented Live Chat Support Specialist to join our remote customer support team. In this role, you will provide real-time support to customers through live chat, ensuring that their questions and concerns are resolved quickly and effectively. You will serve as the first point of contact for our clients, representing our brand with professionalism, empathy, and efficiency.

Responsibilities:
• Handle multiple live chat conversations simultaneously while maintaining accuracy and professionalism.
• Provide clear, accurate, and timely responses to customer inquiries.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Document customer interactions and maintain records in CRM systems.
• Collaborate with other departments to improve customer satisfaction.
• Contribute to knowledge base articles and FAQs.

Qualifications:
• High School Diploma or equivalent (Associate’s or Bachelor’s degree a plus).
• 1+ year of experience in customer service or online chat support.
• Excellent written communication and multitasking skills.
• Strong problem-solving ability and attention to detail.
• Proficiency with Microsoft Office, chat platforms, and CRM tools.
• Ability to work independently in a fully remote environment.

Benefits:
• Competitive pay with performance-based incentives.
• Flexible remote work schedule.
• Paid training and career development opportunities.
• Health, dental, and vision insurance (depending on eligibility).
• Supportive and collaborative remote team environment.

Schedule: Full-time or part-time, flexible shifts available.

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent to assist customers via live messaging platforms. As the first point of contact, you will answer questions, resolve issues, and provide product or service information all through chat. No phone calls required.

This role is perfect for remote workers who enjoy written communication, multitasking, and helping others in real time.

• Respond to customer inquiries through live chat in a timely, friendly, and professional manner
• Provide accurate product or service information
• Troubleshoot and resolve basic customer issues or escalate complex ones
• Maintain customer satisfaction by providing excellent support
• Keep detailed and accurate records of interactions
• Meet daily chat volume and response time targets
• Collaborate with other team members to improve service processes

• High school diploma or equivalent (college degree is a plus)
• Excellent written communication and typing skills
• Ability to multitask and manage multiple chat windows
• Comfortable using technology and web-based tools
• Previous customer service or chat support experience preferred (but not always required)
• Ability to work independently and follow instructions
• Reliable internet connection and quiet workspace