Explore chat support job opportunities that connect you with roles focused on customer interaction and problem-solving. These positions often involve using various communication platforms to assist customers with inquiries, resolve issues, and provide product or service information. Chat support roles are available across diverse industries, offering a chance to develop strong communication and technical skills.62,711 Chat Support jobs in the United States
Email Chat Support
Posted 20 days ago
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Job Description :
The Email/Chat Support Representative is responsible for providing timely, accurate, and professional customer service through email and live chat platforms. This role ensures customer inquiries are resolved efficiently while maintaining a positive customer experience and supporting the company’s commitment to exceptional service.
What You’ll DoAs an Email/Chat Support Representative, you’ll serve as the first line of contact for customers seeking assistance online. Your role is to respond promptly, accurately, and professionally to customer inquiries through email and chat platforms. Responsibilities include:
- Responding to customer questions, concerns, and requests via email and live chat.
- Assisting with product information, order tracking, billing inquiries, and troubleshooting.
- Documenting customer interactions and maintaining accurate records in CRM systems.
- Escalating complex issues to higher-level support teams when necessary.
- Ensuring timely responses that meet service-level agreements (SLAs).
- Collaborating with team members to improve support processes and customer satisfaction.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- 1+ year of customer service, online support, or call center experience preferred.
- Excellent written communication skills with strong grammar and spelling.
- Fast and accurate typing skills (minimum [insert WPM, e.g., 40+]).
- Strong problem-solving skills with the ability to multitask in a digital environment.
- Familiarity with CRM systems, help desk software, and chat platforms.
- Ability to maintain professionalism and empathy when handling challenging situations.
- Flexibility to work evenings, weekends, or holidays if required.
- Competitive hourly pay or salary with performance incentives.
- Comprehensive benefits package (health, dental, vision, etc.).
- Paid time off, holidays, and flexible scheduling options.
- Opportunities for career advancement and professional growth.
- Remote work opportunities (where applicable).
- A collaborative, inclusive, and supportive work culture.
If you’re passionate about delivering excellent customer support and thrive in a digital-first environment, we’d love to hear from you! Apply today with your resume.
Company Details
Live chat support
Posted 22 days ago
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Job Description
We are seeking a Live Chat Support Representative to join our digital customer service team. In this role, you will be responsible for providing real-time assistance to clients, partners, and internal teams through our online chat platform. You will serve as the first point of contact for inquiries related to projects, services, and technical documentation, ensuring prompt, professional, and knowledgeable support.
Key Responsibilities
- Respond promptly and accurately to client and stakeholder inquiries via the company’s live chat system.
- Provide support regarding project updates, technical documentation, service requests, and general inquiries.
- Troubleshoot basic client issues or route more complex concerns to the appropriate department.
- Maintain a high level of professionalism and empathy in all interactions.
- Accurately document all interactions and follow-up actions in CRM or support tools.
- Monitor multiple chat conversations simultaneously while maintaining high response quality.
- Collaborate with project, technical, and customer service teams to resolve queries efficiently.
- Identify frequently asked questions and contribute to the development of helpdesk content and FAQs.
- Escalate urgent or sensitive issues following established protocols.
Qualifications
Required:
- High school diploma or equivalent; Bachelor's degree in Communications, Business, or Engineering is a plus.
- 1–3 years of experience in a customer support or live chat role.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage multiple chat conversations effectively.
- Comfortable with using CRM, ticketing, and chat platforms (e.g., Zendesk, Salesforce, Intercom).
- Strong problem-solving skills and a client-first mindset.
- Fluent in English (written and spoken); Spanish or Portuguese is an asset.
Preferred:
- Experience in construction, engineering, energy, or industrial sectors.
- Familiarity with technical terminology or EPC project workflows.
- Knowledge of support metrics (response time, resolution time, CSAT) and live chat KPIs.
What We Offer
- Competitive salary and benefits.
- Remote work flexibility with the possibility of hybrid options.
- Work with global teams and clients across infrastructure and energy sectors.
- Training and development opportunities in technical support and customer service.
- Inclusive and collaborative team culture.
Company Details
Chat Support Agent
Posted 27 days ago
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Job Description
As a Chat Support Agent in our Administrative department, you will be at the forefront of providing exceptional customer service to our clients through live chat. This is an hourly, full-time position where your communication skills, problem-solving abilities, and empathy will play a crucial role in resolving customer inquiries and ensuring a smooth and satisfying client experience. You will primarily communicate in English and act as the voice of our company during online interactions.
What You'll Do
- Respond promptly to customer inquiries via live chat while maintaining a friendly and professional tone.
- Resolve customer concerns and questions effectively by providing accurate information and solutions.
- Escalate complex issues to the appropriate teams while ensuring customers are kept informed.
- Maintain and update detailed records of customer interactions and feedback in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the services.
- Adhere to company policies, guidelines, and quality standards during chat conversations.
- Collaborate with other departments to address customer needs comprehensively and efficiently.
Qualifications
- Proficiency in English with excellent written communication skills.
- High school diploma or equivalent; additional administrative or customer service training is preferred.
- Previous experience in a customer service or chat support role is a plus.
- Ability to type accurately and quickly to keep up with live chat demands.
- Strong problem-solving skills and ability to think quickly under pressure.
- Empathetic and patient demeanor with a customer-focused mindset.
- Knowledge of customer relationship management (CRM) tools is an advantage.
Company Details
Live Chat Support
Posted 5 days ago
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This is a remote position.
We are looking for a proactive and customer-focused individual to join our team as a Live Chat Support representative at Nitex. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. You will play a key role in ensuring a positive and seamless shopping experience for our customers.
Responsibilities: Respond to customer inquiries and provide product information in a timely manner Assist customers with order processing, tracking, and returns Troubleshoot technical issues and escalate to the appropriate team if needed Proactively engage with customers to upsell products and increase sales Maintain a high level of professionalism and customer service at all times Qualifications: Previous experience in customer service or sales role preferred Excellent written and verbal communication skills Ability to multitask and work in a fast-paced environment Strong problem-solving skills and attention to detail Knowledge of apparel and fashion industry trends is a plusIf you are a team player with a passion for customer service and fashion, we would love to hear from you. Apply now to join our dynamic team at Nitex!
RequirementsPrevious experience in customer service or sales role preferredExcellent written and verbal communication skillsAbility to multitask and work in a fast-paced environmentStrong problem-solving skills and attention to detailKnowledge of apparel and fashion industry trends is a plus BenefitsBenefits:
• Competitive salary.
• Comprehensive benefits package including medical, dental, and vision.
• Paid time off and holidays.
• Professional development and training opportunities.
Chat Support Agent
Posted 6 days ago
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Job Description
This is a remote position.
We are looking for a Chat Support Agent to join our team at Nitex, a leading company in the Apparel & Fashion industry. As a Chat Support Agent, you will be responsible for providing exceptional customer service through online chat support. If you have excellent communication skills and a passion for helping customers, we want to hear from you!
Responsibilities: Respond to customer inquiries and provide support through online chat Resolve customer issues in a timely and professional manner Provide product information and assistance with online orders Maintain a positive and helpful attitude towards customers Collaborate with other team members to ensure customer satisfaction Qualifications: Excellent written and verbal communication skills Previous customer service experience preferred Ability to multitask and work in a fast-paced environment Attention to detail and problem-solving skills Knowledge of the Apparel & Fashion industry is a plusIf you are a team player with a passion for customer service, apply now to join our dynamic team at Nitex!
RequirementsExcellent written and verbal communication skillsPrevious customer service experience preferredAbility to multitask and work in a fast-paced environmentAttention to detail and problem-solving skillsKnowledge of the Apparel & Fashion industry is a plus BenefitsBenefits:
• Competitive salary.
• Comprehensive benefits package including medical, dental, and vision.
• Paid time off and holidays.
• Professional development and training opportunities.
Outbound Chat Support
Posted 8 days ago
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This is a remote position.
Outbound Chat Support Associate
Job OverviewAs an Outbound Chat Support Associate at ValueAdd Research and Analytics Solutions LLP, you will play a pivotal role in enhancing customer engagement and satisfaction through efficient and professional communication. Our ideal candidate is a proactive individual who excels in a fast-paced environment and is committed to delivering exceptional service while contributing to our clients' success.
Key Responsibilities Initiate proactive outbound chat communications with customers to address inquiries, provide assistance, and enhance user experience. Develop and maintain strong relationships with customers by delivering timely and accurate responses to their queries. Collaborate with internal teams to resolve customer issues and ensure their satisfaction. Document customer interactions in our CRM system accurately and efficiently. Analyze customer feedback to identify opportunities for product and service improvements. Participate in training sessions to continuously improve product knowledge and customer service skills. Required Skills and Qualifications High school diploma or equivalent; bachelor’s degree preferred. Strong verbal and written communication skills in English. Proficiency in using chat support software and CRM tools. Excellent problem-solving skills and the ability to think on your feet. Ability to work independently and as part of a team. Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity. Preferred Skills Experience in the Outsourcing/Offshoring industry. Familiarity with customer relationship management (CRM) software. Multi-lingual abilities are a plus. Prior experience in a sales or lead generation role. Working ConditionsThe position is primarily office-based, with opportunities for remote work. You will work in a collaborative environment that values teamwork and innovation. Expected working hours may include shifts, depending on client needs.
Compensation and Benefits Competitive salary Health insurance benefits. Paid time off (PTO). Professional development opportunities. Retirement savings plan. About the CompanyValueAdd Research and Analytics Solutions LLP is a leading provider of outsourced research and analytics services. We help businesses optimize their operations and enhance their decision-making processes through innovative solutions and insights. Our team is dedicated to driving success for our clients across various industries.
RequirementsHigh school diploma or equivalent; bachelor’s degree preferred.Strong verbal and written communication skills in English.Proficiency in using chat support software and CRM tools.Excellent problem-solving skills and the ability to think on your feet.Ability to work independently and as part of a team.Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity. BenefitsCompetitive salary Health insurance benefits.Paid time off (PTO).Professional development opportunities.Retirement savings plan.Chat Support Clerk
Posted 9 days ago
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Job Description
This is a remote position.
ValueAdd Research and Analytics Solutions LLP is seeking a Chat Support Clerk to join our dynamic team. As a Chat Support Clerk, you will be responsible for providing exceptional customer service through chat support services. If you are a proactive and detail-oriented individual with excellent communication skills, we want to hear from you!
Location: United States (Remote) Responsibilities: Respond to customer inquiries and provide support through chat services Assist customers with product information, account inquiries, and technical issues Resolve customer complaints and escalate issues as needed Maintain accurate records of customer interactions and transactions Collaborate with team members to improve customer service processes Qualifications: High school diploma or equivalent 1+ years of experience in customer service or chat support Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environmentIf you are passionate about providing exceptional customer service and enjoy working in a collaborative team environment, apply now to join ValueAdd Research and Analytics Solutions LLP as a Chat Support Clerk!
RequirementsExcellent written and verbal communication skillsStrong problem-solving abilitiesAbility to multitask and work in a fast-paced environmentPrevious experience in customer service or support role preferredProficiency in using chat support software and CRM systemsBe The First To Know
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Chat Support Associate
Posted 10 days ago
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This is a remote position.
Are you a customer service rockstar with excellent communication skills? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have the perfect opportunity for you!
Responsibilities: Provide exceptional customer support through chat communication Assist customers with inquiries, troubleshooting, and problem-solving Ensure customer satisfaction by delivering high-quality service Document customer interactions and feedback for future reference Collaborate with team members to improve overall customer experience Qualifications: Previous experience in customer service or chat support role preferred Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail Basic computer skills and familiarity with chat support softwareIf you are passionate about customer service and ready to make a difference, apply now to join our team at Earls Plumbing & Drain Cleaning!
Requirements Previous experience in customer service or chat support role preferred Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail Basic computer skills and familiarity with chat support softwareChat Support Agent
Posted 10 days ago
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Job Description
This is a remote position.
We are seeking a Chat Support Agent to join our team at ValueAdd Research and Analytics Solutions LLP. As a Chat Support Agent, you will be responsible for providing exceptional customer service through online chat support. You will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience.
Major Responsibilities and Objectives: Respond to customer inquiries and provide solutions through online chat Assist customers with product information, orders, and technical support Troubleshoot issues and escalate complex problems to the appropriate department Ensure customer satisfaction by providing timely and accurate responses Maintain detailed records of customer interactions and transactions Qualifications, Skills, and Experience: Excellent written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills Previous customer service experience is a plus Proficiency in typing and computer skillsIf you are a proactive and customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our dynamic team as a Chat Support Agent at ValueAdd Research and Analytics Solutions LLP.
RequirementsExcellent written communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skillsPrevious customer service experience is a plusProficiency in typing and computer skills