72,924 Chat Support jobs in the United States

Personify Health is a leader in digital health and wellness, combining cutting-edge technology with human-centered care. Our mission is to deliver proactive, personalized support that empowers individuals to take control of their health and well-being.

We’re seeking sharp, empathetic, and tech-savvy Live Chat Operators to join our remote support team. In this role, you will engage with members in real-time via chat to answer questions, troubleshoot issues, and provide support related to our health and wellness platform.

• Respond to member inquiries through live chat in a timely, professional, and friendly manner.
• Assist users with account access, navigation, program information, and basic troubleshooting.
• Deliver clear, accurate, and empathetic communication while maintaining a strong customer service tone.
• Escalate complex or sensitive issues to the appropriate internal teams when necessary.
• Document chat interactions clearly and accurately within our systems.
• Meet performance goals related to response time, chat quality, and member satisfaction.

• High school diploma or equivalent (some college or health-related education is a plus).
• Previous experience in live chat, customer support, or healthcare tech is preferred.
• Excellent written communication skills with attention to tone, grammar, and clarity.
• Ability to handle multiple chats simultaneously while maintaining accuracy and empathy.
• Comfortable navigating multiple software platforms at once.
• Reliable high-speed internet and a quiet, dedicated workspace at home.
• Availability to work assigned shifts consistently; both full-time and part-time roles available.

• 100% remote – Work from anywhere in the U.S.
• Purpose-driven culture – Help improve real people’s health journeys.
• Supportive team – Work with a collaborative, people-first organization.
• Opportunities to grow – Advance your skills and career within a leading health tech company.

Interested in joining a mission that matters?
Apply now and become a trusted digital voice in transforming the healthcare experience.

The Live Chat Support Representative will provide real-time assistance to clients and potential clients through live chat. The role involves answering questions, solving issues, and offering support to ensure a positive customer experience. This position requires good communication skills, the ability to multitask, and a helpful attitude.

• Client Assistance : Respond to incoming live chat inquiries, answering questions and providing support on various services.
• Problem Solving : Address client concerns, troubleshoot issues, and provide solutions in a timely manner.
• Product Knowledge : Have a good understanding of Care Solutions Inc. services and provide accurate information to clients.
• Documentation : Log customer interactions and feedback to help improve services and track common issues.
• Collaboration : Work with other teams (e.g., customer service, admissions) to resolve complex issues.
• Customer Follow-up : Ensure that customer issues are fully resolved and follow up as needed to ensure satisfaction.

• Education : High school diploma or equivalent; some college or technical training is a plus.
• Experience : Previous experience in customer service, chat support, or call center environment preferred.
• Skills :
  • Excellent written communication skills.
  • Ability to multitask and manage multiple conversations at once.
  • Strong problem-solving skills and ability to stay calm under pressure.
  • Familiarity with live chat software and CRM tools is a plus.

Care Solutions Inc. is an equal opportunity employer. We encourage diverse candidates to apply.

This is a remote position.

We’re looking for a highly communicative and detail-oriented Online Chat Support Agent to join our growing team. In this remote position, you will be the first point of contact for website and application users seeking assistance, ensuring their questions are resolved quickly and professionally through live chat.

Key Responsibilities:

Provide real-time support to users via online chat platforms

Address product-related inquiries, troubleshoot basic issues, and guide users through solutions

Document and escalate complex issues to appropriate internal remote teams

Maintain a high level of professionalism and empathy in every interaction

Collaborate with fellow remote team members to improve support processes

1+ year of experience in a customer service or chat support role

Strong typing skills and excellent written communication

Ability to multi-task and work independently in a remote environment

Familiarity with chat software such as Intercom, Zendesk, or similar tools

A proactive, patient, and customer-focused attitude

Competitive pay and flexible work hours

Full-time remote work with a collaborative virtual team

Paid training and opportunities for advancement

Access to tools and systems for success in a remote role

A positive, inclusive, and performance-driven remote culture

We are looking for a reliable and tech-savvy Live Chat Support Agent to provide real-time assistance to customers through our online chat platform. This role is ideal for individuals who enjoy helping others and are seeking a full-time position with flexible hours. You will be responsible for delivering prompt, courteous, and accurate support while maintaining a high standard of customer satisfaction.

• Communicate with customers via live chat to answer questions, resolve issues, and provide product or service information
• Handle multiple chat conversations simultaneously in a fast-paced environment
• Identify customer needs and offer appropriate solutions or escalate when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their issues are resolved
• Collaborate with team members and other departments to enhance customer support processes
• Stay up to date with product updates, features, and company policies

• Strong written communication skills with excellent grammar and spelling
• Fast and accurate typing skills (minimum 45 WPM preferred)
• Previous experience in live chat or customer support is a plus
• Ability to work independently and manage time effectively in a remote environment
• High attention to detail and ability to multitask
• A reliable internet connection and quiet workspace
• Flexible availability to cover shifts across various time zones, including evenings and weekends if needed

• Familiarity with tools like Zendesk, Intercom, Freshchat, or similar
• Experience in customer service within e-commerce, SaaS, or digital services
• Bilingual or multilingual capabilities are a strong plus

• Full-time hours with flexible scheduling options
• Remote work opportunity
• Competitive pay and benefits
• Supportive and inclusive team culture
• Opportunities for growth and advancement

We are seeking a detail-oriented and customer-focused Administrative Chat Support Specialist to provide professional assistance via chat platforms. The ideal candidate will manage administrative tasks while handling online customer inquiries, ensuring efficiency, accuracy, and a positive user experience.

Key Responsibilities:
• Respond to customer inquiries via chat platforms promptly and professionally.
• Provide accurate information regarding company policies, services, and procedures.
• Perform administrative tasks such as data entry, record-keeping, and document management.
• Update and maintain customer accounts and internal databases.
• Assist in processing orders, requests, or applications submitted through chat.
• Escalate complex issues to the relevant departments as needed.
• Maintain a high level of professionalism and confidentiality in all communications.
• Generate reports on chat interactions, inquiries, and administrative activities.
• Collaborate with team members to improve processes and customer experience.
• Support special projects or tasks as assigned by management.

Requirements:
• Proven experience in chat support, administrative assistance, or customer service roles.
• Excellent written communication skills and proper grammar.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office, Google Workspace, and chat support software.
• Ability to work independently and meet deadlines.
• Strong attention to detail and problem-solving skills.
• Reliable internet connection and a quiet workspace for remote work.

Preferred Skills:
• Experience with CRM systems or ticketing platforms.
• Knowledge of office administration processes and procedures.
• Ability to handle multiple chat conversations simultaneously.
• Familiarity with remote work tools and collaboration platforms.

We are seeking a tech-savvy, customer-focused Live Chat Support Specialist to join our remote support team. In this role, you'll be the first point of contact for customers via live chat, helping resolve issues, answer questions, and provide a seamless support experience—all from the comfort of your home.

• Respond promptly and professionally to customer inquiries via live chat
• Guide customers through basic troubleshooting, order status, product questions, and service issues
• Escalate complex cases to appropriate departments when needed
• Maintain clear and accurate records of interactions using chat software and CRM systems
• Follow company communication scripts and support guidelines
• Identify customer needs and provide timely, personalized solutions
• Multitask between several chat windows while maintaining accuracy and empathy

• High school diploma or GED required; associate degree or higher a plus
• Previous experience in live chat, customer service, or online support (preferred)
• Strong written communication skills with excellent grammar and typing speed (40+ WPM)
• Comfortable using chat platforms, CRM systems, and web-based tools
• Reliable internet connection and quiet home workspace
• Ability to remain calm and focused under pressure
• Self-motivated with strong attention to detail

• Flexible shifts (part-time or full-time)
• 100% remote
• Paid training and onboarding
• Opportunity for career advancement
• Supportive team environment and performance bonuses (if applicable)

We are looking for a dedicated and customer-focused Live Chat Support Representative to join our remote team. In this role, you will provide real-time assistance to customers via live chat, helping resolve issues, answer inquiries, and provide guidance about our products and services.

• Respond promptly to customer inquiries via live chat and other text-based platforms.
• Assist customers with product or service information, troubleshooting, order tracking, returns, billing issues, and more.
• Identify customer needs and provide accurate, relevant, and complete information.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain detailed records of customer interactions in the CRM system.
• Meet or exceed performance KPIs such as chat resolution time, satisfaction ratings, and chat volume.
• Continuously stay up-to-date with company products, services, and policies.
• Maintain a high level of professionalism and empathy with every customer interaction.

• Proven experience in a customer service or support role (live chat experience preferred).
• Excellent written English communication skills.
• Ability to multitask and manage several conversations simultaneously.
• Strong problem-solving and decision-making skills.
• Tech-savvy, with the ability to learn new systems and tools quickly.
• Quiet, distraction-free work environment with a reliable internet connection.
• High school diploma or equivalent (college education is a plus).
• Must be self-motivated, dependable, and able to work independently.

• Flexible remote work environment
• Paid training and ongoing support
• Health, dental, and vision insurance (if full-time)
• Opportunities for advancement
• Performance bonuses and incentives

We are seeking a highly motivated and customer-oriented Remote - Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for responding to online inquiries and providing excellent customer service to prospective students, current students, and other website visitors. This is a remote position, so you can work from the comfort of your own home.

Your Responsibilities:

- Respond to live chat inquiries in a timely and professional manner
- Provide accurate and helpful information to prospective students regarding our programs, admissions process, and financial aid options
- Assist current students with their inquiries about courses, schedules, and other academic matters
- Communicate with website visitors to offer support and assist them with navigation
- Maintain detailed and accurate records of all chat interactions
- Continuously learn about HGST's academic programs, policies, and procedures in order to provide accurate and up-to-date information to our online visitors
- Collaborate with the marketing and admissions team to develop effective strategies for engaging with online visitors and increasing enrollment

Qualifications:

- High School Diploma - Bachelor's degree preferred
- Previous experience in customer service or call center environment is a plus
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Proficient in typing and computer skills
- Able to multitask and navigate multiple software systems simultaneously
- Self-motivated and able to work independently
- Familiarity with the field of theology or higher education is a plus

What We Offer:

- Competitive salary
- Flexible working hours
- Work-from-home opportunity
- Opportunity for career growth and professional development
- A supportive and collaborative work environment