1,142 Remote Travel Agent jobs in the United States

• Inputting and Processing Data: Entering data from various sources, such as paper documents or digital files, into computer systems or databases.

• Verifying Data Accuracy: Comparing data against source documents and correcting any errors or discrepancies to ensure information is correct.

• Updating Records: Maintaining and updating existing records in databases or spreadsheets.

• Organizing Information: Arranging data into appropriate file systems or spreadsheets for efficient management.

• Generating Reports: Creating summaries or reports based on the collected and organized data.

• Maintaining Confidentiality: Adhering to protocols for protecting sensitive or confidential information.

Key Skills and Qualifications

• Typing Skills: Fast and accurate typing is essential.

• Attention to Detail: Meticulous attention to detail is crucial for data accuracy and quality control.

• Computer Proficiency: Strong knowledge of Microsoft Office Suite, especially Excel, is a common requirement.

• Organizational Skills: Ability to prioritize and manage tasks, often in a fast-paced environment.

• Communication Skills: Good verbal and written communication skills are beneficial.

• Education: A high school diploma is generally required, with some employers preferring an associate's or bachelor's degree.

We are seeking a friendly and detail-oriented Customer Service Support Associate to join our team. The ideal candidate will provide excellent service to our customers, process orders accurately, and ensure a welcoming boutique environment.

Responsibilities:

Greet and assist customers professionally

Communicate clearly with customers regarding order details

Assist with inventory tracking s and order deadlines

Qualifications:

Excellent communication and customer service abilities

Computer proficiency and accurate data entry

Ability to multitask in a fast-paced environment

Flexibility to work evenings and weekends

Full-time, up to 40 hours per week

Skills

Strong leadership and team management abilities.

Exceptional organizational and time-management skills.

Analytical and problem-solving mindset.

High attention to detail and accuracy under pressure.

Ability to handle confidential information with integrity.

Benefits

Competitive salary with performance-based incentives.

Comprehensive health, dental, and vision insurance.

401(k) retirement savings plan with company match.

Paid time off, holidays, and wellness programs.

Professional development and growth opportunities.

CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

Inbound & Outbound Communication - handle phone calls, emails, live-chat inquiries, and social-media messages promptly and professionally; maintain accurate call logs and ticket records.

Order & Shipment Support - assist customers with order placement, tracking, delivery scheduling, and address changes; resolve issues such as delays, damages, or returns.

Problem Resolution - investigate complaints, identify root causes, and provide timely solutions; follow up to ensure customer satisfaction and document resolution steps.

Account Management - update customer profiles, process billing inquiries, and manage credit-note requests in the ERP system.

Process Improvement - suggest enhancements to service procedures, contribute to FAQ/knowledge-base updates, and share feedback with the operations team.

Performance Metrics - meet KPI targets for average handling time, first-call resolution, customer satisfaction scores, and SLA compliance.

Team Collaboration - coordinate with logistics, finance, and IT departments to resolve cross-functional issues; participate in daily huddles and training sessions.

What We Offer

• Competitive salary + quarterly performance bonus.
• Comprehensive health, dental, and vision insurance.
• Structured onboarding and ongoing training programs.
• Friendly, growth-oriented work environment with clear career pathways.

We are seeking a Customer Service Representative to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for delivering excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction across multiple channels including phone, email, and chat.

• Respond to customer inquiries promptly via phone, email, chat, or social media.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering the best solution.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure resolution and satisfaction.
• Maintain customer records by updating account information.
• Escalate unresolved issues to the appropriate departments or managers.
• Meet personal/customer service team goals and call handling quotas.
• Stay up to date with product knowledge, policies, and system updates.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Problem-solving attitude and ability to stay calm under pressure.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Career advancement opportunities

Job Overview:

As a Remote Customer Service Manager, you will play a crucial role in ensuring our customers receive top-notch support and service. You will be responsible for leading a remote customer service team, developing strategies to enhance customer satisfaction, and implementing best practices to improve service delivery. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage and motivate a remote team effectively.

Key Responsibilities:

- Oversee and manage the day-to-day operations of the customer service team, ensuring high standards of service delivery.
- Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and efficiency.
- Monitor team performance metrics and provide regular feedback and coaching to team members to drive continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
- Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery and address any cross-functional issues affecting customers.
- Conduct regular training sessions for team members on customer service techniques and product knowledge.
- Foster a positive and collaborative team environment, encouraging open communication and professional development.
- Prepare and present reports on customer service performance to senior management.

Qualifications:

- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- Proven experience in a customer service management role, preferably in a remote setting.
- Strong understanding of customer service principles and best practices.
- Excellent leadership and team management skills, with a proven ability to motivate and develop a remote team.
- Exceptional communication and interpersonal skills.
- Proficient in customer service software, CRM systems, and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

What We Offer:

- Competitive salary and performance-based bonuses.
- Flexible work schedule and the opportunity to work from anywhere.
- Comprehensive health, dental, and vision insurance.
- Professional development and training opportunities.
- A supportive and inclusive company culture.

The Traveling Traveler is an equal-opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Customer Service Representative is the primary point of contact for customers seeking assistance with products, services, or issues. This role involves providing high-quality support, handling inquiries, processing orders, and ensuring the satisfaction of all customers.

• Customer Interaction :
   
  • Answer inbound customer calls, emails, and chats promptly and professionally.
    
  • Address customer inquiries and concerns regarding products, services, billing, and policies.
    
• Problem Resolution :
   
  • Handle customer complaints, taking appropriate action to resolve issues and escalate when needed.
    
• Order Processing :
   
  • Assist customers with placing orders, processing returns or exchanges, and ensuring accurate order fulfillment.
    
• Sales Support :
   
  • Promote new products, services, or special promotions to customers when appropriate.
    
• Team Collaboration :
   
  • Work closely with other team members and departments (e.g., sales, technical support) to provide the best solutions for customers.
    
• Customer Feedback :
   
  • Gather and report customer feedback and insights to help improve products, services, and customer service processes.
    
• Adhere to Policies :
   
  • Comply with company policies, procedures, and regulatory requirements during all customer interactions.
    High school diploma or equivalent (required).
    

Requirements

RequirementsPrevious experience in customer service, retail, or call center environments is preferred.

• Ability to communicate complex information clearly and in a friendly manner.
  
• Comfortable using customer service software, CRM systems, and other relevant tools.
  
• Ability to learn new technologies or software.
  
• Calm and patient when interacting with customers, especially in challenging situations.
  

Join Our Team: Become a Remote Customer Support Hero!

Make a Real Difference Every Day
At BrandCoven, we're on a mission to revolutionize customer support by creating unforgettable experiences that build trust and loyalty. We're looking for passionate remote Customer Support Associates to join our vibrant team and be the heart of our mission!

Your job duties:

• Connect with customers via phone, email, or chat to provide thoughtful solutions
• Collaborate with teams to ensure seamless issue resolution
• Advocate for customers and drive continuous improvement

• Champion customer feedback and ideas to shape our services and drive innovation

  Why Join Us:

• Visionary culture that values innovation and empathy
• Opportunities for personalized growth and development, specialized training, and clear career pathways

• Supportive environment with like-minded professionals - who value teamwork, mutual respect, and celebrating wins together

  We're Looking For:

• Passionate about helping others
• Excellent communication skills
• Problem-solving skills and a positive attitude

Join Our Team!
At BrandCoven, every interaction is an opportunity to create meaningful impact. Apply now and become part of a team that's shaping the future of customer support!

Company Overview:
We are seeking a highly organized and detail-oriented Customer Service to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:
* Input and update data accurately into databases, spreadsheets, and company systems.
* Verify accuracy of data before entering it into systems.
* Maintain and update filing systems for paper and electronic documents.
* Review data for errors, inconsistencies, or incomplete information.
* Conduct regular data audits and generate reports as required.
* Retrieve data from the database or electronic files as requested.
* Respond to requests for information and access relevant files.
* Maintain confidentiality of sensitive information.
* Communicate with internal departments to verify or clarify data.
* Assist with general administrative tasks as needed.

Qualifications:
* High school diploma or equivalent; associate or bachelor’s degree preferred.
* Proven experience as a data entry clerk or similar position is an advantage.
* Familiarity with administrative duties and office procedures.
* Strong knowledge of Microsoft Office Suite (especially Excel and Word).
* Experience using data entry software or ERP systems is a plus.
* Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:
* Excellent attention to detail and accuracy.
* Fast and accurate typing skills.
* Strong organizational and time management abilities.
* Ability to handle confidential information with integrity.
* Good communication skills, both written and verbal.
* Self-motivated with the ability to work independently or as part of a team.
* Problem-solving skills and the ability to spot data inconsistencies.
* Basic understanding of databases and spreadsheets.

Working Conditions:
* Remote environment, depending on company setup.
* Regular working hours, with occasional overtime during peak periods.
* Requires long periods of sitting and working at a computer.

Compensation and Benefits:
* Health, Dental, and Vision Insurance
* 401(k) with company match
* Paid Time Off
• • Professional development opportunities