35 Remote jobs in Stroudsburg

Maximus is looking to fill a Limited Service Correspondence Supervisor position. This position supports our CDC INFO program. The correspondence supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards. It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.

This is a Remote and Limited Services (temporary) position.

Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required (Tablets, iPads, and Chromebooks are not permitted.)

Home Office Requirements:

-Hardwired internet (ethernet) connection.

-Internet download speed of 25mbps single upload or higher required (you can test this by going to work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

44,000.00

Maximum Salary

$

50,000.00

The Supplemental Health Account Executive will be responsible for driving new business sales, existing business growth, and persistency for National Accounts (employers with 3,000+ eligible). This role involves developing and executing strategic sales plans, building and maintaining strong relationships with key stakeholders, and ensuring the delivery of tailored solutions that meet the unique needs of our largest clients.

Key areas of expertise include:

• Product solutions: Accidental Injury (AI), Critical Illness (CI), and Hospital Care (HC) products, including corresponding pricing and UW strategies
• Enrollment solutions: Internal capabilities and external options
• Administrative solutions: Billing and claim processes

The NA SHAE role is responsible for proactive and consultative outreach designed to increase the institutional knowledge of Cigna Supplemental Health Solutions in the large case segment. The NA SHAE partners with internal colleagues in distribution, marketing, product, compliance, underwriting, and other areas to deliver compelling and valuable solutions to present to our clients and broker partners. The NA SHAE is also responsible for relationship management with existing clients as well as external partners, including brokers and consultants (Supplemental Health specialists as well as core consulting teams) and enrollment firms.

More specifically, the NA SHAE role will:

• Drive Distribution Strategy. Develop and execute a strategy to grow Accidental Injury (AI), Critical Illness (CI), and Hospital Care (HC) product sales in National Accounts. The strategy will focus on clients over 3000 lives and take into consideration broker relationships, growth and retention strategies, competitive intel, local trends, and core product strategies.The NA SHAE must be comfortable presenting Cigna's offering, value proposition, and sources of differentiation to multiple audiences to elevate our position in the market and drive pipeline and sales activity. Attending finalist meetings, negotiating with underwriting, and conducting seminars will also be a part of this strategy, as will product specific sales reports and forecasts.

• Partner with Cigna Healthcare Team. The NA SHAE will work closely with our partners in Cigna Healthcare to uncover cross-sell opportunities within our Medical and Dental book of business and prospective clients that are entirely new Cigna, in addition to standalone prospects. The NA SHAE will also work with our Healthcare partners to manage existing relationships within their book of business to meet their growth and persistency targets and increase market penetration.

• Collaboration with matrix partners. The NA SHAE will be a resource liaison for matrix partners to improve the competitiveness of our offering and drive meaningful innovation for our clients and customers. The NA SHAE will participate in internal meetings to articulate distribution needs and key areas of focus specific to National Accounts with partners in product, operations, compliance, etc. The NA SHAE will also provide specific market feedback to underwriting, pricing, and enrollment support to better understand market conditions and customer needs. This partnership will facilitate a best practices approach where distribution is well connected to each matrix partner to support our strategy.
• Goal Attainment: The NA SHAE will be held accountable for their assigned Supplemental Health new business sales goal as well as growth and persistency targets.

Incentive Compensation

The NA SHAE role is eligible for incentive compensation. Specific details will be addressed in an annual compensation plan. Components may differ year to year to include any or all of the following:

• Achievement of sales goals
• Achievement of growth and retention goals
• Meeting internal expectations
• Effective territory management
• Executing market level strategies
• Meaningful collaboration with matrix partners

Qualifications:

• Bachelor's Degree
• 10+ years of relevant experience desired
• Industry experience required
• History of consistently delivering business results
• Strong analytical and strategic thinking skills
• Ability to work effectively and independently in a dynamic, rapidly changing, team-based environment
• Must balance high-priority, long-term projects with short-term, immediate deadlines
• Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals
• Excellent negotiation, communication, and presentation skills, executive presence
• Proven ability to lead in a heavily matrixed environment
• Experience working with large national accounts preferred
• Familiarity with the latest trends and innovations in Supplemental Health

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Maximus is looking for a Remote Operations Manager. The OPS Manager provides strategic leadership to ensure full compliance with contractual and corporate requirements, while overseeing customer service, outreach initiatives, and the efficient management of project operations and personnel.

This is a temporary position. This position requires you to use your own equipment for the duration of the training period.

Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST.

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage all project tasks to ensure cost-effective operations.

- Supervise subcontractors that provide services to programs.

- Oversee audits of operations.

- Produce monthly client and ad hoc reporting as needed.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with key stakeholders.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Collaborate with other functional areas to ensure compliance.

- Monitor performance against key indicators established internally or by the client(s).

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as assigned.

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage Customer Service and Outreach Programs.

- Manage direct reports and the cost- effective operation of all project tasks.

- Supervise subcontractors that provide services to program.

- Oversee audits of operations.

- Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting.

- Collaborate with other Managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintains effective relationships with clients and other external entities.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Supervise the project's quality assurance and training programs as well as corrective actions to ensure compliance.

- Monitor performance against key indicators established internally or by the clients.

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as may be assigned.

Minimum Requirements:

- Bachelor's degree or equivalent combination of education, technical training or work experience considered in lieu of degree, three (3) years of management experience, five (5) years of related experience.

- Able to manage large-scale operations, including single or multiple sites.

- Proven ability with operational analyses, processes and performance indicators.

- Capable of performing comfortably in a fast- paced, deadline- oriented work environment.

- Strong client management skills.

- Able to successfully execute many complex tasks simultaneously.

- Excellent organization, written and verbal communication skills

- Capable of working as a team member as well as independently

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

***This position requires you to use your own device - personal computer or laptop. No Tablets, iPads, and Chromebooks are permitted.***

Home Office Requirements:

- Must provide your own device/equipment: Computer or Laptop required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

- OS for Windows - Windows 10 or Windows 11

- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

- Head set with microphone and monitor required.

- Hardwired internet (ethernet) connection.

- Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1) Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

80,000.00

Maximum Salary

$

82,000.00

Maximus is looking to fill an Content Analyst supporting our CDC INFO program. In this role, you will handle a variety of clerical tasks including document verification, managing calls and visitors, and supporting day-to-day operations. We're looking for someone detail-oriented, adaptable, and eager to keep projects running smoothly across departments.

***Position is a temporary and remote position ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Additional Requirements:

- Bachelor's Degree with 5 years' experience required or relevant education/experience (Associate's Degree and 7 years' experience, or HS Diploma and 9 years' experience)

- May have training or education in area of specialization.

- Ability to speak and read English and Spanish clearly, professionally, and fluently."

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ( No Tablets, iPads, and Chromebooks are not permitted )

H ome Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

19.53

Maximum Salary

$

29.50

Maximus is looking to fill a Bilingual Quality Assurance Specialist position. The Bilingual Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.

***Position is a temporary and remote position ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.

- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.

- Provide feedback on call monitoring results.

- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Education and Requirements:

- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards

- Works with Customer Service Supervisors in assisting them in monitoring their team

- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures

- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client

- Participates in calibration sessions with the client and complies with calibration results

- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff

- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures

- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)

Education:

- Requires a High School Diploma or GED

- Associate's Degree preferred

- At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service

- Knowledge of quality assurance and continuous improvement concepts, procedures, and processes

- Ability to meet call monitoring deadlines and perform with skill and accuracy

- Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment

- Excellent interpersonal skills

- Effective oral and written communication skills; strong typing ability required

- Fluency in Spanish necessary • Fully Remote Position • Bring your own device required

** You will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Home Office Requirements:

-Hardwired internet (ethernet) connection.

-Internet download speed of 25mbps single upload or higher required (you can test this by going to

-Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.

- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

20.61

Maximum Salary

$

30.48

Maximus is looking to fill a Quality Assurance Analyst (QA) position supporting our CDC INFO program. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.

***Position is a temporary and remote position ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Education and Requirements

- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards

- Works with Customer Service Supervisors in assisting them in monitoring their team

- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures

- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client

- Participates in calibration sessions with the client and complies with calibration results

- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff

- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures

- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)

*** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

H ome Office Requirements:

-Hardwired internet (ethernet) connection.

-Internet download speed of 25mbps single upload or higher required (you can test this by going to work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

18.74

Maximum Salary

$

27.71

Maximus is hiring a Analyst - Data Analytics to support the Indiana Level of Care (IN LCAR) program. The Analyst will work with program and analytics staff, clinical SME's and state clients to pull, analyze and interpret data elements related to operational and client needs.

About the Program

The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.

- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.

- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.

- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.

- Ad hoc tool development to support operational and under served analytical areas.

- Learning emerging technologies and systems of need for company initiatives.

- Activities to support team communication and strategy implementation (meetings, etc.).

- Project management activities.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- 3 years experience working with operations, preferably in the Government or Healthcare Industry.

- A thorough understanding of analysis of healthcare and social determinant variables, collection and interpretation of data, and inferential analysis required.

Preferred Requirements

- 5 years experience working with operations, preferably in the Government or Healthcare Industry.

Skilled in SQL

- Proficient in SQL

- Proficient in SSRS

- Proficient in Power BI

- Proficient with SAS

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

75,000.00

Maximum Salary

$

110,000.00

Maximus is seeking a Senior IBM COBOL Developer to support our Internal Revenue Service (IRS) client.

This is a remote role.

Employment is contingent upon successful completion of the IRS-required Moderate Risk Background Investigation (MBI). The MBI requires the selected candidate be a U.S. Citizenship or Permanent Resident (Green card) status for at least 3 years. The MBI certification process will take 4 to 5+ months, unless the candidate already holds an active MBI, which may shorten the timeline.

Essential Duties and Responsibilities:

- Lead the development of software solutions that will meet or exceed business requirements which includes; designing and implementing modules to the system specifications, conducting unit testing, troubleshooting issues, and producing detailed proposals to resolve issues.

- Evaluate new coding techniques, tools, modules, and implement as appropriate.

- Consult on requirements elicitation and definition.

- Design software solutions per systems requirements.

- Code software solutions per designs.

- Code reviews, unit test, and integrate coded modules.

- Assist other developers in resolving issues by providing guidance and training.

- Support testing and remediate defects.

- Support users through troubleshooting and analysis of production logs and data.

- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.

- May provide guidance, coaching, and training to other employees within job area.

Job-Specific Essential Duties and Responsibilities:

- Create, update, unit test, and maintain IBM COBOL programs

- Update documentation such as Functional Specification Packages (FSPs) or Program Requirements Packages (PRPs) and/or Visio diagrams, and/or spreadsheets as needed

- Track requirements and create/execute unit test cases

- Write, analyze, review and/or provide comments on documentation such as Unified Work Requests (UWR), UWR responses and Internal Revenue Manuals (IRM), Interface Control Documents (ICD) Computer Operator Handbooks (COH)

- Rewrite programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, tax processing subject matter expertise, and symbolic logic.

- Perform or direct the revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements

- Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes

- Perform systems analysis and programming tasks to maintain and control the use of computer systems software

- Compile and write documentation of program development and subsequent revisions, inserting comments in the coded instructions so others can understand the program

- Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language

- Consult with and assist testers in the development, SAT and FIT environments

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor's Degree from an accredited college or university required; an additional four (4) years of related work experience can substitute for a degree

- At least five (5) years of relevant experience required

- At least four (4) years of experience with IBM COBOL programming language

- Experience with DB2 and IBM DB2 utilities

- Experience with CICS

- Good verbal and written communication skills

- Demonstrated success in client support

- Ability to interface with all levels of management

- Ability to perform complex tasks with minimal supervision and guidance

- Excellent time management, scheduling and organizational skills

- Ability to work well independently or in a team setting

- Preferred qualifications and experience include Experience with IRS processing systems; experience with SQL, JCL, Batch processing.

Minimum Education requirement:

- Bachelor's degree or equivalent combination of education, technical training or work experience considered in lieu of degree.

- Minimum of five (5) years of experience with a bachelor's degree.

Years of Required Work-Related Experience:

- Knowledge of federal information security policies, standards, procedures, directives, and risk management processes.

Required Certifications:

- Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus).

- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant

Preferred Skills and Qualifications:

- Excellent verbal and written communication skills.

- Ability to work in a fast-paced, dynamic environment.

- Ability to work well independently or in a team setting.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

115,000.00

Maximum Salary

$

166,000.00

We're looking for a Business Analyst to join our U.S. Services team! In this role, you'll analyze government procurement pipelines, conduct market and competitive research, and provide insights that support planning and decision-making. You'll also create dashboards and reports, maintain data accuracy, and help track opportunities across state and local government health and human services.

If you're ready to apply your analytical expertise to drive meaningful business outcomes, we'd love to hear from you!

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation - Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing

Essential Duties and Responsibilities:

- Build and maintain dashboards, metrics, or reports and identify trends or anomalies.

- Support new reporting functionality as well as the development and improvement of new reporting.

- Design new data collection models to better collect information.

- Consult with leadership to identify data sources, required data elements, or data validation standards.

- Analyze data sets using statistical techniques. Communicate trends and patterns that enhance the opportunities to the business.

- Generate reports with market trends past and present.

- Understand business data needs and design business intelligence solutions to facilitate data gathering, storage, and retrieval.

- Provide ad-hoc research and support, as needed

Minimum Requirements

- Bachelor's degree in related field.

- 3+ years of related experience.

- Bachelor's degree in a related field, or equivalent combination of education and experience.

- Advanced Excel skills.

- Strong analytical and problem-solving skills.

- Excellent attention to detail.

- Strong written and verbal communication skills.

Preferred:

- Minimum of 3 years with government procurement pipelines.

- Minimum of 3 years with government contracting.

- Minimum of 3 years conducting market research.

- Minimum of 3 years experience in business and competitive intelligence.

- Minimum of 3 years experience with Salesforce.

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

*Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

*Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

65,000.00

Maximum Salary

$

75,000.00