57,205 Reservations jobs in the United States
Theme Park Dining Reservations - Customer Service Support
Posted 27 days ago
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Job Description
This is a remote position.
What to Expect • Servicing Major Theme Park's Dining Reservations will involve taking calls from Major Theme Park's guests wishing to make reservations for Dining and Children’s Activities. Service Partners and their agents will service the Program by providing high-level customer service to existing and new Major Theme Park's guests while matching their wishes and desires with relevant the Major Theme Park's products and services. • All Service Partners must ensure their agent’s servicing programs have a professional work environment free of background noise. Capabilities of Top Performing Agents • Outstanding problem-solving skills • Displays patience, empathy, an ability to manage stress, the ability to work under pressure • Skilled and efficient in writing and verbal communication • Provides knowledgeable, friendly, and eloquent customer service Requirements Please click this link for the Basic PC Requirements Computer Specifications Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. Benefits Select the company you want to work for within our client base. Work from home Flexible scheduleReservations Manager
Posted 3 days ago
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Ballyhoo Hospitality is currently seeking an experienced Reservations Manager to join our talented team at Jackman & Co. Restaurant. We are an expanding restaurant group offering opportunities for professional development. Reservations Manager at Ballyhoo Hospitality supports the General Manager in leading all aspects of guest reservations while providing exceptional hospitality and cultivating relationships with internal and external guests.
Concept Overview: Jackman & Co.
A pub at heart, we are a place where people can gather to share exceptional food but still put the world to rights over a great pint. Our food is meant to be enjoyed over laughter and good times. Jackman’s menu focuses on the cooking traditions and practices associated with the United Kingdom. Encompassing global influences due to England’s strong trading history and its’ historical conquests.
Benefits & Perks: Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12+ establishments!
About Ballyhoo Hospitality: Ballyhoo Hospitality is the destination for feel-good dining. Founded by longtime hospitality industry veterans Ryan and Anna O'Donnell. Ballyhoo delivers the restaurant experience that guests crave. By pairing inspired menus with a unique ambiance, Ballyhoo focuses on all things quality - from the meals to the atmosphere and above all, the service. Ballyhoo is redefining neighborhood dining throughout Chicago and the North Shore with restaurants including Gemini, Coda di Volpe, Old Pueblo Cantina, Sophia Steak, Pomeroy, Buck Russell’s, Pizza by Sal, DeNucci's, Jackman & Co. and continues to expand to more communities. View our restaurants here:
OVERVIEW:
This Reservations Manager is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop our host team, coaching them in real time on how to take risks while successfully running the door. The Reservations Manager will be responsible for the hospitality needs of one specific restaurant, not the entire group. The Reservations Manager is an expert in Resy.
ESSENTIAL JOB FUNCTIONS:
- Drive memorable guest connections
- Act as an anchor at the host stand during busy service hours
- Execute store opening and closing procedures as scheduled.
- Collaborate with the leadership team on ensuring team members are equipped with necessary knowledge and tools to be successful in their assigned roles.
- Act as main point of contact for VIPs, Investors & Restaurant Partners
- Achieve company objectives in sales, service, and quality through training of employees and creating a positive, productive working environment.
- Recruit, train, and develop hosts for the Restaurant
- Host bi-weekly reservations managers meetings to discuss development topics and promote collaboration
- Own & drive daily covers with intention of maximizing seating opportunities
- Complete weekly assignments as designated
- Train in varying positions in Ballyhoo Hospitality
- Fill in where needed to ensure guest service standards and efficient operations
REQUIRED QUALIFICATIONS:
- Minimum of 2 years’ experience in the restaurant/hospitality industry.
- Must have a working knowledge of restaurant management and operations.
- Preferred Maitre D and Front of The House Management experience
- 2-3 years of culinary & wine experience, preferably in an upscale dining environment
- Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
- Ability to stand for long periods of time
- Fluency in Microsoft Office Suite: Word, Excel
- Fluency in Reservations Systems- Resy preferred
Why Join Us?
- Opportunity to work in a dynamic and friendly environment.
- Gain valuable experience in the hospitality industry.
- Be part of a team that values growth and development.
How to Apply:
Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.
Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
More detail about Jackman & Co. part of Ballyhoo Hospitality, please visitReservations Agent

Posted 3 days ago
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Job Description
**Job Number**
**Job Category** Reservations
**Location** Walt Disney World Dolphin, 1500 Epcot Resort Boulevard, Lake Buena Vista, Florida, United States, 32830VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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