101 Resident Advisor jobs in the United States

Job Description

RESIDENT ADVISOR

Class Code: 0001 Salary Range: $21.00

FLSA Status: Non-Exempt Level: Entry

CLASSIFICATION PURPOSE

Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.

ALLOCATION STANDARDS

Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.

ESSENTIAL JOB DUTIES

• Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.
• Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.
• Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.
• Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.
• Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.
• Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.
• Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.
• Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.
• Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.
• Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.
• Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life.
• Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others.
• Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters.
• Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.
• Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.
• Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures.
• Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.
• Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.
• Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.
• Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.
• Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.
• Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.
• Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

• Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds.
• Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting.

Workplace Hazard Exposure

The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.

• Exposure to potential physical and verbal attacks by clients
• Death threats
• Exposure to controlled substances and paraphernalia
• Exposure to fumes from controlled substances
• Exposure to smoke from cigarettes
• Exposure to communicable diseases, such as tuberculosis, scabies, lice
• Exposure to clients using weapons, such as knives and guns
• Exposure to bed bugs
• Exposure to the sun and heat
• Exposure to vicarious trauma
• Exposure to vehicle traffic conditions
• Exposure to bodily fluids (urine, blood, saliva, and fecal matter)
• Exposure to dog bites

EDUCATION, TRAINING AND EXPERIENCE

No experience required.

All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.

HIRING ASSESSMENTS

The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.

PREEMPLOYMENT BACKGROUND CHECK

Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job Description

Responsibilities & Duties

Care & Supervision: Provide on-site monitoring, care, and supervision to mentally ill residents. Assist in the development and implementation of individualized client needs and service plans. Help implement schedule of residents and respond helpfully to their problems and needs. Provide emotional support and encourage residents with their personal projects. Supervise residents in taking medications, as per physician instructions. Ensure compliance with house rules and regulations. Provide crisis intervention and perform timely care procedures, as needed.

Group Activities: Assist with organizing and supervising group recreational, social and cultural activities and outings.

Instruction : Provide modeling and instruction for residents in daily living skills such as personal care, interpersonal relations, domestic skills, utilizing community resources, budgeting, shopping, and maintaining an orderly home environment.

Transportation: Help schedule and provide transportation for residents to medical, dental, and other appointments. Provide transportation for group outings.

Meetings : Participate in staff meetings and training activities, as required.

Other: Maintain client confidentiality. Report any unusual situations or problems to the supervisor without delay. Perform other duties as needed.

Work Hours & Benefits

? Full-time position, non-exempt

? Working Days: Monday through Friday

? Days Off: Saturday and Sunday

? Working Hours: 2:00 pm - 10:00 pm

? Vacation and Sick accrual.

? 401K, Medical, Dental, Vision, and Life Insurance

Qualifications & Requirements

? Minimum of 18 years old, with a high school diploma or equivalent. Two years of experience providing services to the mentally ill or other populations required American Sign Language (ASL) proficiency strongly considered.

? Valid California driver's license, reliable automobile, and good driving history, as demonstrated by DMV record check.

? Be in good health, and be physically, mentally, and occupationally capable of performing duties, as verified by recent health screening & TB tests.

? Be of good character and have no criminal record, other than minor traffic violations, as verified by fingerprinting and criminal background checks.

? Good written and verbal communication skills, personal characteristics of warmth, enthusiasm, sense of humor, responsibility, and respect for others.

Job Description

Salary: $21.00-$3.00

Luxurious private residential primary SUD treatment facility located in Malibu is seeking a part-time AM shift residential advisor to join our team. Schedule is on-site: 2, 10-hour shifts per workweek and 5 days off. Potential for additional shifts during the week depending on staffing needs.

Please email resume and inquire within for more details.

Our remarkable team and facilities:

Job Type: Part-Time

Alternative work schedule to promote employee well-being andwork-life balance.

Exceptional Benefits After 90 Days of Part-Time Employment:

Paid vacation days and sick time

Gym membership

Health and wellness center membership

Mindry Membership

Pay Rate: 21- 23 per hour

Ability to Commute/Relocate:

• Malibu, CA 90265: Reliably Commute (Required)

Experience:

• Inpatient/Residential: 1 year (Preferred)

Job Description

Senior Residential Advisor

Reports to the designated Shift Supervisor and is an hourly, non-exempt position. Provides safe, supportive, and predictable environment in dormitory supervision of Job Corps trainees in their daily activities, monitoring their progress in attaining performance contract goals and objectives and utilizing behavior management and intentional and consistent Core-Value-driven practices. Conducts dormitory operations in accordance with center operating policy and procedures and in accordance with Covenant Learning Center operation procedures. Demonstrates on-going commitment to preparing young people for the workforce by modeling, mentoring, and monitoring excellence in the eight Career Success Standards of: workplace relations and ethics; information management; communications; multicultural awareness; personal growth and development; career and personal planning; interpersonal skills and independent living.

Duties and Responsibilities:

• Demonstrates and abides by Covenant Learning Center Values and operating principles.

• Assists students in adjusting to Center life by providing supervision, behavior modification and acting as a mentor.

• Ensures students meet the required schedule, waking on time and arriving on time for school or work assignment.

• Serves as a Career Success Team (CST) member developing and implementing student interventions.

• Ensures students are adequately prepared for the training day, e.g., dressed appropriately.

• Provides daily supervision or assistance in monitoring students in personal hygiene, room/chore assignments, and other activities.

• Ensures dorms are always clean and inspection ready.

• Provides informal counseling related to stress management, personal problems, etc., and provides insight into responsible behavior and attitudes.

• Documents student records according to PRH, inputting all relevant student data.

• Prepares applicable reports to ensure accurate documentation of student progress.

• Maintains and ensures student rooms, dream boards and bulletin boards with updated student and center information per established standards.

• Serves as channel of communication between management, staff, and students.

• Facilitates groups in life skills including budgeting, renter's rights, completing a lease, completing chores, etc.

• Facilitates small group discussions on life skills, peer mediation, conflict resolution, etc.

• Participates in ESPs for students in assigned dormitory.

• Assesses the need for confidentiality balanced with the need to report situations on behalf of students to ensure the safety and well-being of students and staff.

• Contacts family members for consent for pass system as warranted.

• Facilitates prompt and appropriate assistance to students in the event of injury, illness, emotional trauma, etc.

• Meets individually a minimum of once a month with students on assigned dorm, documenting the meeting.

• Performs and documents regular perimeter checks of dorm and outside perimeter to ensure safety and security.

• Facilitates weekly dorm meetings which include accountability checks.

• Facilitates daily Morning Accountability Checks (MAC's)

• Ensures all equipment and facilities are clean and maintained in accordance with center, Covenant Learning Center and DOL standards.

• Creates a warm, welcoming atmosphere for students.

• Ensures assigned dormitory and its outdoor area are maintained in good repair, cleanliness, and order.

• Ensures use of federal equipment is within DOL, Covenant Learning Center and center guidelines.

• Maintains a work environment of zero accidents and injuries including no lost-time accidents.

• Ensures a work environment that provides an equal opportunity for all.

• Cultivate and maintain a positive climate on center that is free of harassment, intimidation, bullying and disrespect in order to provide a safe place for staff and students to work and learn.

• Maintains accountability of staff, students, and property, adheres to safety practices in all areas of responsibility.

• Performs other duties as assigned.

Education and Experience Requirements:

• High School graduate or equivalent.

• Prefer two years' experience in a related field such as counseling, education, social work, rehabilitation, or vocational guidance.

• Valid driver’s license with acceptable driving record preferred.

Additional Requirements: Ability to effectively relate to trainee population. Ability to inspire and motivate staff and students. Strong management skills, Ability to handle multiple priorities. Ability to obtain and maintain CPR/First Aid and prefer AED certification. Must be able to successfully complete mandate training courses. Excellent communication skills, both oral and written. Position requires an ability to operate office equipment. In addition, an individual must be able to interact with team members and maintain an effective working relationship with all facility staff and departments.

Job Description

RESIDENT ADVISOR

Class Code: 0001 Salary Range: $21.00

FLSA Status: Non-Exempt Level: Entry

CLASSIFICATION PURPOSE

Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.

ALLOCATION STANDARDS

Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.

ESSENTIAL JOB DUTIES

• Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.
• Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.
• Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.
• Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.
• Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.
• Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.
• Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.
• Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.
• Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.
• Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.
• Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life.
• Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others.
• Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters.
• Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.
• Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.
• Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures.
• Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.
• Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.
• Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.
• Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.
• Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.
• Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.
• Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

• Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds.
• Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting.

Workplace Hazard Exposure

The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.

• Exposure to potential physical and verbal attacks by clients
• Death threats
• Exposure to controlled substances and paraphernalia
• Exposure to fumes from controlled substances
• Exposure to smoke from cigarettes
• Exposure to communicable diseases, such as tuberculosis, scabies, lice
• Exposure to clients using weapons, such as knives and guns
• Exposure to bed bugs
• Exposure to the sun and heat
• Exposure to vicarious trauma
• Exposure to vehicle traffic conditions
• Exposure to bodily fluids (urine, blood, saliva, and fecal matter)
• Exposure to dog bites

EDUCATION, TRAINING AND EXPERIENCE

No experience required.

All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.

HIRING ASSESSMENTS

The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.

PREEMPLOYMENT BACKGROUND CHECK

Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job Description

RESIDENT ADVISOR

Class Code: 0001 Salary Range: $21.00

FLSA Status: Non-Exempt Level: Entry

CLASSIFICATION PURPOSE

Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.

ALLOCATION STANDARDS

Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.

ESSENTIAL JOB DUTIES

• Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.
• Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.
• Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.
• Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.
• Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.
• Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.
• Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.
• Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.
• Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.
• Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.
• Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life.
• Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others.
• Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters.
• Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.
• Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.
• Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures.
• Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.
• Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.
• Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.
• Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.
• Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.
• Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.
• Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

• Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds.
• Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting.

Workplace Hazard Exposure

The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.

• Exposure to potential physical and verbal attacks by clients
• Death threats
• Exposure to controlled substances and paraphernalia
• Exposure to fumes from controlled substances
• Exposure to smoke from cigarettes
• Exposure to communicable diseases, such as tuberculosis, scabies, lice
• Exposure to clients using weapons, such as knives and guns
• Exposure to bed bugs
• Exposure to the sun and heat
• Exposure to vicarious trauma
• Exposure to vehicle traffic conditions
• Exposure to bodily fluids (urine, blood, saliva, and fecal matter)
• Exposure to dog bites

EDUCATION, TRAINING AND EXPERIENCE

No experience required.

All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.

HIRING ASSESSMENTS

The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.

PREEMPLOYMENT BACKGROUND CHECK

Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job Description

RESIDENT ADVISOR

Class Code: 0001 Salary Range: $21.00

FLSA Status: Non-Exempt Level: Entry

CLASSIFICATION PURPOSE

Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites.

ALLOCATION STANDARDS

Positions allocable to this entry-level class report to a site program manager and perform various administrative, wellness and safety, and client support activities requiring knowledge and understanding of housing first, harm reduction and trauma-informed principles. Position incumbents work independently and carry out assignment responsibilities within an established framework of program policies and operating procedures. Position responsibilities involve regular client interactions requiring the use of good judgment, empathy, compassion, situational awareness, and collaboration in order to address and resolve routine and complex issues surrounding client behavior, medical and housing needs. Position incumbents maintain regular communication with Care Coordinators in order to support their efforts in assisting clients with legal, health, personal, recovery, and other issues, during their assigned shift. Resident Advisors also provide for the general welfare and safety of all persons that visit the interim housing and family site or its grounds and engage in activities that promote positive relationships with neighboring residents, businesses, and organizations.

ESSENTIAL JOB DUTIES

• Conducts inspections at assigned interim and family housing sites in accordance with established procedures in order to identify and address potential security issues, safety hazards, health and fire code violations, and maintenance repair needs.
• Performs and documents wellness rounds at assigned and family interim housing facilities following established procedures in order to check on client health and safety needs, administer overdose antidotes, monitor and enforce compliance with occupancy agreements.
• Participates in daily meetings with Program Management, Care Coordinators, and other Resident Advisors at the start of a new shift in order to discuss client activity, behavior and needs, perimeter and wellness check observations, and incident reports.
• Maintains a welcoming, clean, and supportive environment for clients and visitors by following established protocols in place at the assigned interim and family housing facility.
• Enforces interim and family housing safety requirements in order to minimize and prevent hazardous or potentially violent conditions that could result in client or structural harm by following pre-approved protocols and methods.
• Performs regular walks through the surrounding neighborhood at designed interim and family housing facilities in order to build relationships with residents, foster positive relations, and mitigate escalation of community concerns.
• Ensures compliance with interim and family housing facility policies and rules by monitoring client behavior, addressing violations, and implementing corrective actions as needed to maintain a safe and orderly living environment.
• Maintains a variety of documents containing client and visitor data following established interim housing facility procedures in order to comply with record keeping requirements.
• Assists with the orderly and efficient receipt, storage, and distribution of meals to interim housing clients in a manner consistent with operating procedures.
• Provides as needed administrative and facility set-up assistance in support of volunteer activities at assigned interim housing facilities.
• Attends on-site and off-site trainings, team meetings, and occasional events as required, in order to participate in discussions and activities, obtain information to enhance professional development, and contribute to the overall effectiveness of interim housing operations.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve the homeless community with an inherent desire that demonstrates empathy, compassion, and a commitment to supporting their well-being and quality of life.
• Basic active listening skills in order to understand and engage with clients, visitors, co-workers, and others.
• Ability to demonstrate empathy in order to understand and share the feelings of clients when interacting on sensitive matters.
• Ability to demonstrate compassion when interacting with clients so as to recognize and respond to their needs and struggles with kindness and understanding.
• Ability to discern such things as behavior, body language, and tone in order apply appropriate approaches and de-escalation techniques when interacting with clients on delicate, sensitive or potentially dangerous situations.
• Ability to assert authority with tact, diplomacy and collaboration in order to effectively address and resolve situations involving client violations of policies and procedures.
• Ability to remain calm and composed in challenging situations involving client interactions, medical emergencies, and incidents requiring law enforcement intervention.
• Ability to demonstrate sensitivity to diverse cultural backgrounds, mental health needs, substance use, and other individual circumstances affecting homeless populations in order to engage clients with respect and compassion.
• Ability to learn and apply new concepts and protocols on a continuous basis in order to adapt to changing requirements.
• Basic written and oral expression skills in order to effectively communicate in writing and/or via in-person verbal interactions.
• Basic customer service excellence skills in order to establish and maintain positive, friendly, and professional interactions with guests, visitors, and staff.
• Basic skill in the application of office software, such as electronic mail, word processing, scanning software (Adobe, PDF) in order to open and respond to email, type or prepare written materials, and scan documents.
• Basic skill in the operation of office equipment and machines, such as desktop or laptop computers, printers, and scanners.

Essential Physical Characteristics

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential job duties of this classification. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.

• Continuous: walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of materials over 25 pounds.
• Frequent: sitting, repetitive use of hands to operate computers, printers and copiers. Exposure to outdoor weather, noise, dust, fluctuating temperature, and lighting.

Workplace Hazard Exposure

The workplace hazard exposure conditions described here are representative of those that an employee may likely encounter in the performance of the essential job duties of this classification.

• Exposure to potential physical and verbal attacks by clients
• Death threats
• Exposure to controlled substances and paraphernalia
• Exposure to fumes from controlled substances
• Exposure to smoke from cigarettes
• Exposure to communicable diseases, such as tuberculosis, scabies, lice
• Exposure to clients using weapons, such as knives and guns
• Exposure to bed bugs
• Exposure to the sun and heat
• Exposure to vicarious trauma
• Exposure to vehicle traffic conditions
• Exposure to bodily fluids (urine, blood, saliva, and fecal matter)
• Exposure to dog bites

EDUCATION, TRAINING AND EXPERIENCE

No experience required.

All new hires are required to complete a 90-day introductory period during which they must complete an initial 40-hour training program. The training will cover Union Station Homeless Services’ housing first, harm reduction and trauma-informed program model, interim and family housing policies and procedures, client wellness and safety protocols, and other key people management policies. All new hires must also complete CPR and Security Guard training within 60-days of their hire date.

HIRING ASSESSMENTS

The hiring process for this classification will consist of two parts. Part I: online assessment to evaluate basic software application, written expression, and customer service skills scored on a pass/fail basis. Part II: oral interview to evaluate interest and motivation to work in the homeless services sector, oral expression, interpersonal effectiveness, empathy, compassion, situational awareness, and problem solving. Applicants must achieve a score of 70% or higher in order to be placed on the hiring list.

PREEMPLOYMENT BACKGROUND CHECK

Following an offer of employment, all candidates will be required to pass background check consisting of a criminal and references check.

Job Description

Description:

JOB SUMMARY:

Provides a well-organized, efficient, and effective client assistance system that will provide initial and ongoing assistance to clients in residence. Responsible for the coordination and monitoring of operations and activities including enforcing policies and procedures, maintaining housekeeping standards, and coordinating volunteers.

1. Monitor the facility and conduct regular room inspections. Monitor the cafeteria during meals.

2. Maintain room assignments of residents. Complete batch sheets.

3. Assist clients with personal needs as requested

4. Enforce housekeeping standards with residents.

5. Ensure that the clients adhere to all policies and procedures of the program. Notify Social Work staff when clients violate policies and procedures. Exercise discretion in enforcing rules. Write up clients on rule violations.

6. Assist with the personal needs of clients. Relay client issues and concerns to the Director/Case Manager.

7. Assist with incoming telephone calls. Take phone messages for staff and or the residents.

8. Adhere to the strictest professional confidentiality.

10. Assist in the conservation of all Salvation Army resources.

11. Abide by all policies and/or procedures.

12. Monitor supplies and make recommendations for reorders.

14. Supervise the evacuation of residents during fire drills or fire emergencies.

FULL TIME 5 DAYS A WEEK 3RD SHIFT (12 am - 8 am).

PART TIME: FRIDAY-SUNDAY (12AM- 8AM)

OTHER RESPONSIBILITIES:

1. Assist Reception/Security or other staff as needed during crises.

2. Relieve other Resident Advisors during meal or break times.

3. Provide Data Entry for statistical information.

MATERIAL AND EQUIPMENT:

Keyboard, computer, printer, copier, fax machine, shredder, telephone.

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

Must possess a High School Diploma or GED certificate with one year’s experience in the human services field preferred. Work experience in a residential setting preferred.

LICENSES AND CERTIFICATION:

Valid driver’s license with a clean seven-year driving record (MVR required).

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of

- Computer fundamentals

- Community resources

Skills in

- Writing and speaking in English language

- Communicating in Spanish language is helpful

- Keyboarding / typing skills

- Good telephone communications

Ability to

- Organize work priorities

- Work well with homeless population

- Interact well with social work staff

- Handle multiple duties simultaneously

- Meet job attendance requirements as designated by day and shift (1/2 hr. unpaid meal - all shifts all days)

- Pass drug screening test requirement

- Interpret and implement programs to meet goals and objectives

MENTAL AND PHYSICAL ABILITIES:

Capable of understanding and interpreting the client's mission and its shelter programs.

Position requires a moderate amount of standing, stooping, reaching, bending, and lifting.

Ability to communicate effectively with other people.

WORKING CONDITIONS:

Position requires indoor office/shelter environment. The Client strives to have an environment free from the presence or use of alcohol, drugs, or controlled substances and is smoke free. Position may encounter stressful situations.

Posting DetailsStudent Title Classification Information Quick Link Job Number SE130724Position Information Department or Unit Name Residence Life Position Headcount 1 Position Title Lead Resident Advisor- Panther Village Academic Year Academic Year 2025-2026 Term or Semester All Academic Year Is this Role for an Undergrad or Grad Student? Undergrad Anticipated Pay Range $16.50 Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.On which Campus will this work be done? Orange Approved Supervisor Celina Davis Supervisor Email Please use dates within Chapman Academic Calendar( Start Date 08/01/2025 Projected End Date 08/24/2025 Average number of hours per week Up to 19 HrsPosition Summary Information Job Description Summary Provide general admin/office support.Responsibilities The Lead is expected to perform the following in addition to the general RA responsibilities described later in this document:Build a positive, supportive, and strong working team environment for RLFYE student staff.Enhance student staff interactions and culture.Assist AC/RGA/RD in implementing hall office operations and services of the hall.Attend weekly one-on-one meetings with supervisor.Attend 1-2 hour bi-weekly Lead RA meetings (scheduled based on Lead RA availability)Assist with planning and facilitation of student staff training for RAs during the fall and spring semester including staff development.Serve as a resource and role model for RLFYE student staff.Hold student staff accountable to appropriate expectations.Plan and facilitate Spring Orientation community meeting.Contribute to special projects as assigned.Assist AC/RGA/RD with Community Council leadership initiative:Attend Community Council Training in advance of RLFYE Fall Staff Training.Work with AC/RGA/RD Advisor to schedule, plan, and facilitate weekly. Executive board meetings: Attend and facilitate bi-weeklyCommunity Council meetings Recruit and trainCommunity Council Executive Board members during SeptemberServe as liaison for student staff and community council via Small Staff Meetings and Lead RA MeetingsSchedule e-board appearances at Small Staff Meetings monthlyAssist AC/RD Advisor with Executive Board performance reviews Required Qualifications Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.Desired Qualifications Prior RA experienceSpecial Instructions to ApplicantsBudget Information Is Federal work-study required? With or Without FWS