349 Resident Liaison jobs in the United States
Resident Liaison Officer
Posted 1 day ago
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Who We Are
Cardo Group is a social housing property maintenance company.
Who are Cardo Group?
Who We Are
Cardo Group is a social housing property maintenance company.
Our multi-company group specializes in maintenance, compliance, and retrofit services with a growing national footprint. With ambitious plans for further national expansion, we are committed to making a lasting impact in the industry.
We are currently looking for a Resident Liaison Officer to join our team covering Kent.
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities
Resident Communication & Support
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents homes.
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
Key Skills & Experience:
- Strong interpersonal and communication skills.
- Experience working in customer service, housing, or community engagement.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success. When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, its part of who we are. We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
Company: Cardo Group
Job Type: Permanent
Job Location: Kent
Position: Resident Liaison Officer Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other, Information Technology, and Management
- Industries Construction
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#J-18808-LjbffrResident Liaison - Property Management
Posted today
Job Viewed
Job Description
Job Description
Description:
We are seeking a dynamic, polished, and service-oriented Resident Liaison to serve as the face of our luxury residential property in Westwood, California. This individual will be the first point of contact for current and prospective residents, creating a welcoming environment while providing exceptional service and support. The ideal candidate will possess strong interpersonal skills, a passion for hospitality, and a keen understanding of residential property operations.
The Resident Liaison will work closely with the Property Manager, assisting with daily operations, tenant communications, leasing tours, and administrative support.
Tenant Relations & Front Desk:
- Greet all residents, guests, and prospective tenants with warmth, professionalism, and enthusiasm.
- Respond promptly and effectively to resident inquiries, service requests, and concerns.
- Maintain an exceptional level of customer service that reflects the luxury brand of the building.
- Manage front desk operations and lobby presentation to ensure a clean and welcoming environment at all times.
- Coordinate resident move-ins, move-outs, deliveries, and guest access.
Leasing Support:
- Assist in scheduling and conducting property tours for prospective tenants.
- Provide leasing information, answer questions about unit availability, pricing, and amenities.
- Support the leasing process, including preparing leasing documents, collecting application materials, and conducting follow-up communications.
- Help manage online listings and keep digital marketing platforms up-to-date.
Administrative & Operational Duties:
- Assist the Property Manager with day-to-day operations and property management tasks.
- Help manage resident records, lease files, and documentation in compliance with company standards.
- Coordinate maintenance requests and communicate with service vendors to ensure timely completion of tasks.
- Support resident events, building notices, and community engagement activities.
- Maintain knowledge of building policies, emergency procedures, and safety protocols.
Qualifications:
- 2+ years of experience in residential property management, leasing, or hospitality preferred.
- Strong communication and interpersonal skills with a high level of professionalism.
- Proficient in property management software (e.g., Yardi, AppFolio) and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment with a customer-first mindset.
- Must be detail-oriented, organized, and solution-focused.
- Knowledge of fair housing laws and leasing best practices is a plus.
Work Environment & Benefits:
- On-site at a luxury high-rise in Westwood, CA.
- Opportunity to grow within a reputable property management company.
- Competitive pay and benefits package.
- Team-oriented and supportive work culture
Equal Employment Opportunity Statement
Optimus Property Management, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, medical condition, marital status, veteran status, or any other protected characteristic under federal, state, or local law.
We provide reasonable accommodations for applicants and employees with disabilities or sincerely held religious beliefs. To request an accommodation, please contact us directly.
RN-Network Resident Housing Liaison
Posted today
Job Viewed
Job Description
Applicants must be located in Colorado and able to travel to the Albuquerque area, ranging from Santa Fe to Las Lunas.
The Network Resident Housing Liaison oversees compliance processes for InnovAge PACE/LIFE contracted facility providers. The Network Resident Housing Liaison (RHL)is responsible for compliance activities and processes from initial audit to issue resolution to minimize the risk to InnovAge PACE/LIFE participants in contracted facilities.
Essential Functions and Work Responsibilities
Functional Category: Compliance, Risk Management, and Account Management - Contracted Resident Housing Facilities
Estimated Percent of time Spent - 70%
* Assists with network expansion activities for lnnovAge PACE/LIFE by participating in pre-vetting audits of new Resident housing provider contract requests.
* Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results.
* Performs routine audits of contracted Resident care housing providers and prepares reports Director-Network Resident Housing Oversight and center leadership.
* Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers.
* Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning to increase quality, compliance and mitigate risk.
* Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance in housing providers.
* Monitors the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact.
Functional Category: Compliance and Risk Management - PACE/LIFE
Estimated Percent of time Spent - 30%
* Provides support to InnovAge PACE/LIFE Center leadership to ensure compliance with contractual Resident care housing agreement.
* Performs desk review of internal quality data and documentation, departments meeting minutes, and functions to ensure adherence to regulatory guidance.
* Prepares requested reports by collecting, analyzing, and summarizing relevant information obtained through Resident care housing facility investigations, and other compliance activities.
* Assists Director-Network Resident Housing Oversight with policy and procedure development.
* Provides the on-boarding and orientation of contracted Resident housing facilities in collaboration with the Center leadership and Network.
* Performs other related duties as assigned.
Travel Requirements
Estimated Percent of Time Spent: 60%
* Travel between local InnovAge Centers
* Travel to targeted (network development) and contracted Resident Housing (Long-Term Care and Assisted Living) Facilities
* Travel out of state as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
REQUIRED
Education
* Bachelor's degree from an accredited college or university in an appropriate clinical discipline or public health. An R.N/LPN or Clinical degree/license preferred, or clinical equivalent.
Licensure, Certification, Registration or Designation
* Requires valid state issued driver's license, personal transportation, safe driving record and auto insurance as required by law.
Work Experience and Qualifications
* A minimum of 3 years' experience with current and relevant knowledge of applicable state and federal regulations for Long-Term Care and Assisted Living facilities.
* Registered Nursing License- Preferred.
* Current knowledge of P.A.C.E. Regulations - Preferred
* Knowledge of interviewing and investigation techniques and implementation of corrective action plans.
* Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility
* Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations.
* Communicates effectively both orally and in writing; able to act independently; interprets and explains complex rules and regulations
* A minimum of one year working with the frail or elderly is required.
Preferred
Bi-lingual in Spanish
Benefits
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
Posted Salary Range
72000-9000
Resident Services Coordinator
Posted 3 days ago
Job Viewed
Job Description
The Eugene - 435 W 31st Street
Business
We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Overview:
Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
+ Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
+ Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
+ Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
+ Receives, logs and distributes packages to residents and obtains signature for package delivery
+ Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed
Requirements:
+ A high school diploma or GED is required. Vocational training or some college courses completed is preferred
+ In addition to the education outlined above, 1-2 years of customer service experience
+ Good customer service skills
+ Good communication skills
Compensation
Commensurate with Experience
$17.84 - 24.98 hourly
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
+ Full benefits package
+ Generous paid time off
+ 401(k) with company match
+ Growth and advancement opportunities
+ Lucrative referral bonus program
+ Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-DG24
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Resident Services Coordinator

Posted 4 days ago
Job Viewed
Job Description
The Merc - 1800 Main Street
Business
We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Overview:
Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
+ First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
+ Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
+ Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
+ Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
+ Receives, logs and distributes packages to residents and obtains signature for package delivery
+ Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
Requirements:
+ This position requires a(n) High school diploma / GED
+ Additional degree(s) that are preferred for this position include: Undergraduate Degree in General Studies
+ 1 - 2 years of customer service and resident retention experience required
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
+ Full benefits package
+ Generous paid time off
+ 401(k) with company match
+ Growth and advancement opportunities
+ Lucrative referral bonus program
+ Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-DG24
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Resident Services Coordinator
Posted 4 days ago
Job Viewed
Job Description
Categories: Support & Facility Services
Shift: Ebenezer
Job Status: day
Req ID: 152341
Pay Range: Ebenezer
**Job Overview**
The **Sanctuary of Brooklyn Center** is managed by Ebenezer, Minnesota's largest senior housing operator. We are located near public transportation and crossroads of I-694, I-94 and Highway 100 in Brooklyn Center, MN. The Sanctuary provides programming around our residents emotional, intellectual, social and spiritual needs. Our Brooklyn Center community host 158 units in combination of Assisted Living and Memory Care. As the senior housing division of Fairview Health Services, Ebenezer is Driven to Heal, Discover and Educate for Longer, Healthier, Meaningful Lives.
The **Resident Services Coordinator** is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community in Brooklyn Center, MN.
This part-time administrative/clerical support position includes;
+ 40 hours in two weeks
+ Every other weekend and holiday rotation
+ Cash Out Wages Before Payday with our New Benefit of Early Wage Access!
**Responsibilities** :
+ Maintains, approves changes, updates, and communicate employee nursing staffing schedules
+ Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
+ Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
+ Coordinates communication with Provider/Doctor scheduling
+ Schedules care conferences
+ Maintains Resident Directories and assists with resident correspondence
+ Main assist with billing, accounts receivable and accounts payable (If applicable)
+ Functions as a receptionist with providing administrative help for the senior living building (if applicable)
+ Works as a Resident Assistant (caregiver) upon request of building leadership
**Required Qualifications:**
+ Experience with MS office products
+ Ability to maintain a high level of customer service with tact and confidentiality
+ Strong communication skills and ability to interact effectively with a diverse group of staff/residents
+ Ability to be organized and solve problems
**Preferred Qualifications:**
+ One to three years related experience preferred
+ Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
+ Experience in long term care or Assisted Living environment highly preferred
+ Experience working with eldermark or educare or similar software program
**Benefit Overview**
Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ( Disclaimer**
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
**EEO Statement**
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Resident Services Specialist
Posted 4 days ago
Job Viewed
Job Description
Categories: Business Operations
Shift: Ebenezer
Job Status: day
Req ID: 148148
Pay Range: Ebenezer
**Job Overview**
We are looking for a **Resident Services Specilaist** to join our team in Burnsville, MN! This position assists residents living in HUD independent living to obtain needed supportive services from the community, to enable them to continue living as independently as possible and age in place in their homes.
This services schedule includes:
+ 48 hours every two weeks
+ Part time; Day shift
+ No Weekends!
**Responsibilites:**
+ Provide case management
+ Complete and submit, timely and accurately, all records, reports, and documents required by the property and federal and/or state agencies
+ Provide information and resources to be used by property staff, residents, and their family members
+ Establish contacts with agencies and service providers in the community
+ Performs other duties required by the specific housing community
+ Complies with all policies and standards
**Required Qualifications:**
+ Vocational/Technical Training or Associate Degree
+ Annual HUD Training (obtain 12 hours of training annually)
+ Three to five years of previous experience
+ Must be at least 21-years old
+ MS Office, Excel, and Word
+ Thorough knowledge of community services
+ Must be insurable under the employers Auto Insurance Coverage
+ Drivers License
+ Medical Exam Certification
**Preferred Qualifications:**
+ Bachelor's Degree: Social Work, Gerontology, Psychology or Counseling
+ Minnesota Social Worker License
+ AASC Certification
+ Five to ten years of previous experience
Join our dedicated team and contribute to our mission of helping seniors heal, discover, and lead longer, healthier, and more meaningful lives.
**Benefit Overview**
Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Disclaimer**
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
**EEO Statement**
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
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Resident Services Coordinator
Posted 4 days ago
Job Viewed
Job Description
Categories: Business Operations
Shift: Ebenezer
Job Status: day
Req ID: 149576
Pay Range: Ebenezer
**Job Overview**
The **Resident Services Coordinator** is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community in Burnsville, MN.
This full time administrative/clerical support position includes;
+ 80 hours in two weeks
+ Monday-Friday. May need to flex hours due to facility needs
+ Weekends as needed
+ Cash Out Wages Before Payday with our New Benefit of Early Wage Access!
**Arbors at Ridges** Assisted Living is located on the Ebenezer Ridges Burnsville Campus near Fairview Ridges Hospital. Arbors at Ridges offers 62 breathtaking apartments. We have a well-established community with warm residents, and a dedicated and seasoned staff! We are committed to well-rounded healthcare and successfully communicate with residents to promote high quality of life.
**Responsibilities** :
+ Maintains, approves changes, updates, and communicate employee nursing staffing schedules
+ Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
+ Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
+ Coordinates communication with Provider/Doctor scheduling
+ Schedules care conferences
+ Maintains Resident Directories and assists with resident correspondence
+ Main assist with billing, accounts receivable and accounts payable (If applicable)
+ Functions as a receptionist with providing administrative help for the senior living building (if applicable)
+ Works as a Resident Assistant (caregiver) upon request of building leadership
**Required Qualifications:**
+ Experience with MS office products
+ Ability to maintain a high level of customer service with tact and confidentiality
+ Strong communication skills and ability to interact effectively with a diverse group of staff/residents
+ Ability to be organized and solve problems
**Preferred Qualifications:**
+ One to three years related experience preferred
+ Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
+ Experience in long term care or Assisted Living environment highly preferred
+ Experience working with eldermark or educare or similar software program
**Benefit Overview**
Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ( Disclaimer**
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
**EEO Statement**
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Resident Services Coordinator

Posted 4 days ago
Job Viewed
Job Description
The Burnham Nashville - 501 5th Ave. S.
Business
We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Overview:
Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
+ First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
+ Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
+ Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
+ Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
+ Receives, logs and distributes packages to residents and obtains signature for package delivery
+ Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
Requirements:
+ This position requires a(n) High school diploma / GED
+ Additional degree(s) that are preferred for this position include:
employee Degree in General Studies
+ 1 - 2 years of customer service and resident retention experience required
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
+ Full benefits package
+ Generous paid time off
+ 401(k) with company match
+ Growth and advancement opportunities
+ Lucrative referral bonus program
+ Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our beautiful properties (especially at a discounted rate)!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-JS1
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPMF
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Resident Services Coordinator
Posted 9 days ago
Job Viewed
Job Description
Categories: Support & Facility Services
Shift: Ebenezer
Job Status: day
Req ID: 152549
Pay Range: Ebenezer
**Job Overview**
We are looking for a **Resident Services Coordinator** to join our senior cooperative 7500 York Cooperative in Edina, MN! This positions will help members in the community deal with change. To serve as a resource to all members as it pertains to services in the home, committee activities, and as a source for information.
This coordinator schedule includes;
+ 48 hours every two weeks
+ Part time, Day shift
+ No weekends
**Responsibilities:**
+ Serves as point of contact for members
+ Develops professional relationships with members and their friends and families.
+ Assists community with committee development.
+ Serves as resource to members and families seeking information in social services related areas.
+ Prepares or obtains materials for community resource and program files.
+ Provides guidance and support when dealing with aging in place issues, including memory loss.
+ Reaches out to and works with community providers for referrals and educational opportunities.
+ Organizes and facilitates support programs and groups, including caregiver and grief support.
+ Must be able to work independently, be comfortable problem solving, and have access to community resources in the field of aging.
+ Maintains professional and accurate documentation of files and action plans and progress toward goals.
+ Assists, as needed, in taking minutes at committee meetings.
+ Maintains a high level of confidentiality.
**Required Qualifications:**
+ A.A./A.S.
+ 1 year experience with older adult population
**Preferred Qualifications:**
+ Bachelor of Arts Social Work or related field
+ 3 years experience with older adult population
+ Minnesota Social Work License
**Benefit Overview**
Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ( Disclaimer**
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
**EEO Statement**
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status