3 Resorts jobs in Cripple Creek
Guest Services Representative
80509 Colorado Springs, Colorado
My Place Hotels
Posted 7 days ago
Job Viewed
Job Description
Location: My Place Hotel- Colorado Springs, CO
About the Role:
Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!
What You'll Do:
As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:
Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
Ready to Elevate Your Career?
If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences.
Apply today and make My Place Your Place!
About the Role:
Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!
What You'll Do:
As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:
- Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
- Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
- Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
- Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
- Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
- Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
- Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
- Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
- Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
- Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.
Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
- Competitive Pay: Part Time $ 16-$16.50
- Monthly Bonus Potential
- Flexible Scheduling
- Direct Deposit
- Cross-Training
- Growth Potential
Ready to Elevate Your Career?
If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences.
Apply today and make My Place Your Place!
View Now
0
Guest Services Rep Part
80509 Colorado Springs, Colorado
Extended Stay America
Posted 8 days ago
Job Viewed
Job Description
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and Guest Service, Part Time, Guest, Reservations
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1
Lead Hotel Guest Services Manager
80901 Colorado Springs, Colorado
$70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Lead Hotel Guest Services Manager to join their prestigious establishment in Colorado Springs, Colorado, US . This role is crucial for ensuring that every guest receives an unparalleled experience, characterized by exceptional service and attention to detail. You will be responsible for leading and motivating the front desk, concierge, and bell staff, setting high standards for service delivery, and proactively addressing guest needs and concerns. Your primary objective will be to foster a welcoming atmosphere and to anticipate and fulfill guest requests, ensuring seamless check-in and check-out processes and a memorable stay.
Key duties include managing guest relations, handling complaints with diplomacy and efficiency, and implementing service recovery strategies. You will also be involved in staff training and development, ensuring the team is knowledgeable about hotel services, local attractions, and emergency procedures. Performance monitoring, scheduling, and operational oversight of the front-of-house departments will be integral to your role. Collaboration with other hotel departments, such as housekeeping and food and beverage, is essential to guarantee a cohesive guest experience. This position demands a proactive approach to problem-solving, excellent organizational skills, and the ability to remain calm and professional under pressure. You will be empowered to make decisions that enhance guest satisfaction and uphold the hotel's reputation for excellence. The successful candidate will embody the spirit of hospitality, demonstrating a genuine passion for service and a commitment to creating lasting positive impressions.
We are seeking a leader who can inspire their team to go above and beyond, ensuring that every guest interaction reflects the highest standards of quality and professionalism. The strategic location of our client’s hotel in the beautiful city of Colorado Springs offers a unique working environment. The role requires adaptability and a keen understanding of the hospitality industry's evolving demands. You will play a vital role in shaping the guest journey from arrival to departure, contributing significantly to the overall success and reputation of the hotel.
Qualifications:
Key duties include managing guest relations, handling complaints with diplomacy and efficiency, and implementing service recovery strategies. You will also be involved in staff training and development, ensuring the team is knowledgeable about hotel services, local attractions, and emergency procedures. Performance monitoring, scheduling, and operational oversight of the front-of-house departments will be integral to your role. Collaboration with other hotel departments, such as housekeeping and food and beverage, is essential to guarantee a cohesive guest experience. This position demands a proactive approach to problem-solving, excellent organizational skills, and the ability to remain calm and professional under pressure. You will be empowered to make decisions that enhance guest satisfaction and uphold the hotel's reputation for excellence. The successful candidate will embody the spirit of hospitality, demonstrating a genuine passion for service and a commitment to creating lasting positive impressions.
We are seeking a leader who can inspire their team to go above and beyond, ensuring that every guest interaction reflects the highest standards of quality and professionalism. The strategic location of our client’s hotel in the beautiful city of Colorado Springs offers a unique working environment. The role requires adaptability and a keen understanding of the hospitality industry's evolving demands. You will play a vital role in shaping the guest journey from arrival to departure, contributing significantly to the overall success and reputation of the hotel.
Qualifications:
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 4 years of experience in hotel front office operations, with at least 2 years in a supervisory or management capacity.
- Proven experience in guest relations and service recovery.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of hotel property management systems (PMS) is required.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Excellent command of the English language; fluency in other languages is a plus.
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