14 Resorts jobs in Fountain Hills
General Manager - RV Resorts
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Description:
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary:
We are currently gauging interest for future General Manager opportunities across our portfolio of properties. This posting is intended to build a strong pipeline of qualified, passionate leaders who are interested in joining our team as positions become available. As a General Manager, you will be responsible for the overall success of the property—leading operations, driving financial results, building and inspiring strong teams, and delivering exceptional guest experiences. The ideal candidate is a strategic, people-focused leader with a track record of operational excellence and a deep commitment to hospitality.
If you are a motivated professional seeking a new challenge with a company that values innovation, service, and growth, we welcome your interest in joining our leadership community.
Performance Objectives:
- Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
- Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
- Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
- Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
- Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
- Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
- Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
- Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
- Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
- Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
- Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
- Provide essential data to support capital expenditure and expansion budget planning for the management team
- Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
- Performs other related duties as assigned
Key Competencies:
- Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
- Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
- Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
- Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort.
- Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
- Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
- Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives.
- Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
- Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
- Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.
Education & Experience:
- Bachelor's degree in hospitality management, Business Administration, or related field preferred.
- Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
- Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
- Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
- Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
- Demonstrated leadership abilities, including team building, coaching, and performance management.
- Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
- Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.
Physical Requirements:
- Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
- Manual dexterity for handling paperwork and using office equipment
- Clear vision and hearing for reviewing documents and communicating effectively
- Capability to lift up and carry up to 30 pounds
Benefits:
- Medical, Dental, and Vision Insurance
- Employer Paid Life Insurance
- Voluntary STD, LTD, Accidental, and Critical Illness
- PTO and 11 Paid Holidays
- 401k & 401k Matching
- Working in an inclusive community
- Complimentary stay at our resorts
Commitment to Diversity:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to
Pet Care Technician (K9 Resorts) - Part-time
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Pet Care Technicians are responsible for delivering on our core promises, cleanliness and compassionate care. This position spends the most time directly in contact with our furry friends. Someone in this position not only must love dogs, they must also be willing to "get down and dirty". Cleaning accommodations, giving dog baths and managing doggie daycare are all part of the daily routine. You must excel at communication and observation skills, as well as possess a keen eye for detail.
Essential Job Functions:
- Very customer service-oriented and a love of dogs
- Responsible for the health and well-being of dogs in Daycare and Boarding
- Works closely with owner in charge to handle resort tasks
- Responsible for the sanitation of all accommodations and outdoor areas, bathing, and monitoring daycare
- Performs body checks on to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner
- Run dogs from daycare or boarding to customers
- Personal playtimes for dogs
- Takes dogs outside for elimination breaks
Job Requirements:
- Must complete K9 Resorts Certification Program for a Pet Care Technician
- Customer service-oriented
QUALIFICATIONS:
Education and Experience:
- High School diploma or equivalent
- Previous experience is preferred but not required
- Weekend and holiday hours are required
(Pet Care Tech continued)
Technical Skills:
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
- Ability to lift 50lbs
Personal Characteristics:
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
ABOUT K9 RESORTS
INTERNATIONALLY RECOGNIZED, MULTI AWARD-WINNING PET CARE
At K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age. Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.
We’re proud to be internationally recognized and trusted for a variety of reasons, some of which include our:
- Flawless customer service
- Cage free luxury boarding
- Loving and caring staff
- State of the art facilities
Numerous groomers, veterinarians, trainers, and other local pet professionals prefer K9 Resorts because they feel it appropriately accommodates pets’ needs. Not only do they recommend our dog care resort to their clients, many of their pets board here as well. We consider this to be the highest compliment any pet care facility can receive and it is something we are enormously proud of.
MULTI AWARD-WINNING PET CARE
K9 Resorts Luxury Pet Hotel is honored to have been rated the top pet care franchise in the nation by the IBPSA. Our luxury pet resorts have been referred to as the best pet service providers by New Jersey Monthly Magazine, Monmouth Health & Life Magazine, New Jersey Monthly Magazine, The Courier News, and Suburban Essex Magazine.
Some notable features our internationally recognized facilities offer include:
- Fully computerized, accurate, and reliable reservation system
- A top-of-the-line PetAirapy UV air purification and ventilation system
- Hospital-grade sanitation procedures
- State-of-the-art flooring systems with built-in Microban antimicrobial protection
- Premium Kuranda dog beds
- Cage-free options for maximum comfort
Our team of pet care professionals takes the time to understand the individual needs of our guests and you can trust us to take the time to accommodate your dog’s needs as you see fit.
WHAT MAKES K9 RESORTS DIFFERENT
Our state of the art facilities have been consistently rated within the top three in the nation and provide world class accommodations and care to our guests. We are proud to lead the way in the pet hospitality industry. Our entire facility is split into separate zones to reduce the number of guests that occupy one area. While this carefully designed layout is a more expensive way to construct a pet care facility, it significantly reduces pets’ stress levels when they are boarding with us. Your dog’s comfort and your peace of mind are our top priorities.
On behalf of the entire team at K9 Resorts, we would like to thank you for your interest in our award-winning pet care facility. Please reach out to us for more information about how we can accommodate your pet’s needs and exceed your expectations.
Benefits- Free Doggie Daycare
- 50% off Doggie Daycare and Boarding all other times
- Paid time-off
Guest Services Leader
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Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $17.20 - $25.55 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Nation-wide Medical Plan/Dental/Vision
+ 401(k)
+ Flexible Spending Accounts
+ Adoption Assistance
+ Tuition Reimbursement
+ Flexible Schedule
+ Weekly Pay
Guest Services Rep Part
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative
MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
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BENEFITS- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only: California: $16.50 - $3.00 Colorado: 16.00 - 19.00 Illinois: 16.00 - 19.00 Minnesota: 16.00 - 19.00 New Jersey: 16.00 - 23.22 Washington: 16.66 - 21.10 Whitestone, NY: 19.17 - 20.52
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
- Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Apply good judgment at all times.
- Manage problems, address and solve guest-related issues.
MINIMUM QUALIFICATIONS
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Guest Services Rep Part
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Extended Stay - JobID: 5001139917206 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>
Guest Services Representative PHX
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Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
About the role
- Be a part of the customer service team at Sky Harbor International Airport! We help airport guests find their way, find the services they need, and do what we can to brighten their day to make our airport, America's Friendliest!
- Full-time work ranges from 30-40 hours per week, part-time work between 15-29 hours per week.
- Availability required are 6am-3pm or 2pm-12am
- Benefits may include parking/transit reimbursement or parking passes, 401(k), paid time-off, and medical, dental, and vision insurance and vary based on employment status.
- Wages begin at $16.00 per hour.
- You may find yourself variably assigned to any one of our guest services responsibilities. This could include engaging guests at and around airport information desks or booths, checking outbound passengers in at virtual queuing, greeting and guiding inbound international passengers in the FIS, wayfinding for those who find themselves at the rental car facility, or providing additional support to airport stakeholders, programs, or volunteers to close the loop on airport guest needs.
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- Our ideal candidate is proactive, engaging, and welcoming of a diverse airport community.
- Customer service or wayfinding/information help desk experience preferred.
- Preference to those who speak languages in addition to English, particularly Spanish.
- Those with the widest of work availabilities including weekends are encouraged to apply.
- Must be able to stand for long periods of time.
- Must be able to acquire and maintain an airport-issued badge ID:
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- 18 years of age or older
- Authorized for employment in the United States
- Able to provided required forms of identification for badging in a timely manner
Guest Services Rep Part
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Extended Stay - JobID: 5001141421506 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>
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