8,150 Resource jobs in the United States

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Coaches, mentors, and, facilitates effective patient care utilizing professional evidenced-based standards and practices. Serves as a clinical resource on the off shifts by providing clinical, consultative, technical, or informational services as needed to clinical staff, patients, and/or families. Utilizes effective and appropriate communication styles. Collaborates with Nursing Supervisors, Patient Care Specialists, and unit leadership to ensure quality patient outcomes, staff development, and global education. Supports unit and hospital goals and objectives.

Job Duties

• Promotes ongoing clinical development of Patient Care Services employees on the off shift by providing education, coaching, support, and guidance.
• Provides clinical, consultative, technical, or informational services to patients, families, and clinical staff.
• Demonstrates the problem solving process in the identification and resolution of patient care or other problems referring them, as appropriate, utilizing the accepted chain of command.
• Demonstrates commitment to quality and safety, in accordance with established policies and procedures, utilizing evidence-based practice.
• Fosters staff development and empowerment by promoting teamwork, collegiality, and professional practice.
• Assists in the continuum of orientation requirements and global education in collaboration with Patient Care Specialists and unit leadership teams.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.

• Bachelor's Degree in nursing
• 3 years of experience as a registered nurse in an acute care setting.
• Knowledge and competence that reflects current nursing practice.
• Identify clinical problems and review related information to develop and evaluate options and implement solutions/quality care interventions.
• Basic computer skills.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• ACLS - Advanced Cardiovascular Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Coaches, mentors, and, facilitates effective patient care utilizing professional evidenced-based standards and practices. Serves as a clinical resource on the off shifts by providing clinical, consultative, technical, or informational services as needed to clinical staff, patients, and/or families. Utilizes effective and appropriate communication styles. Collaborates with Nursing Supervisors, Patient Care Specialists, and unit leadership to ensure quality patient outcomes, staff development, and global education. Supports unit and hospital goals and objectives.

Job Duties

• Promotes ongoing clinical development of Patient Care Services employees on the off shift by providing education, coaching, support, and guidance.
• Provides clinical, consultative, technical, or informational services to patients, families, and clinical staff.
• Demonstrates the problem solving process in the identification and resolution of patient care or other problems referring them, as appropriate, utilizing the accepted chain of command.
• Demonstrates commitment to quality and safety, in accordance with established policies and procedures, utilizing evidence-based practice.
• Fosters staff development and empowerment by promoting teamwork, collegiality, and professional practice.
• Assists in the continuum of orientation requirements and global education in collaboration with Patient Care Specialists and unit leadership teams.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.

• Bachelor's Degree in nursing
• 3 years of experience as a registered nurse in an acute care setting.
• Knowledge and competence that reflects current nursing practice.
• Identify clinical problems and review related information to develop and evaluate options and implement solutions/quality care interventions.
• Basic computer skills.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• ACLS - Advanced Cardiovascular Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

GD67a9hIXUY

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the 'Best Hospitals' by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Coaches, mentors, and, facilitates effective patient care utilizing professional evidenced-based standards and practices. Serves as a clinical resource on the off shifts by providing clinical, consultative, technical, or informational services as needed to clinical staff, patients, and/or families. Utilizes effective and appropriate communication styles. Collaborates with Nursing Supervisors, Patient Care Specialists, and unit leadership to ensure quality patient outcomes, staff development, and global education. Supports unit and hospital goals and objectives.

Job Duties

• Promotes ongoing clinical development of Patient Care Services employees on the off shift by providing education, coaching, support, and guidance.
• Provides clinical, consultative, technical, or informational services to patients, families, and clinical staff.
• Demonstrates the problem solving process in the identification and resolution of patient care or other problems referring them, as appropriate, utilizing the accepted chain of command.
• Demonstrates commitment to quality and safety, in accordance with established policies and procedures, utilizing evidence-based practice.
• Fosters staff development and empowerment by promoting teamwork, collegiality, and professional practice.
• Assists in the continuum of orientation requirements and global education in collaboration with Patient Care Specialists and unit leadership teams.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.

• Bachelor's Degree in nursing
• 3 years of experience as a registered nurse in an acute care setting.
• Knowledge and competence that reflects current nursing practice.
• Identify clinical problems and review related information to develop and evaluate options and implement solutions/quality care interventions.
• Basic computer skills.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• ACLS - Advanced Cardiovascular Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

by Jobble

The Patient Access Resource Specialist (PASR) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting.

This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments. This position will serve as a liaison and information resources for physicians, nursing, other support staff and coworkers, referring physician offices, patients, and insurance companies. This role will be required to answer incoming calls to the clinic, to schedule, transfer, or triage to a clinical team.

This role will have responsibility to convey detailed, complicated information to patients and answer any patient questions or concerns within scope. Works closely with other clinics and treatment units for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Respond to patient messages in a variety of formats, including phone and electronic; Enter patient information accurately into the electronic medical record when necessary.

• Enrollment & Authorization . Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.
• Arranged Care . Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Uses EMR and other systems as needed for scheduling. Creates a medical record if needed. Provides personal reminders to patients about upcoming appointments. Serves as a liaison and information resource for physicians, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice. Obtains prior medical records and studies if appropriate. Arranges for wheelchairs, interpreters, or other assistive devices as necessary to support safe, high-quality care. Other duties as assigned.
• Customer Service / Point of Service Operations . Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, face-to-face customer contact skills, high emotional intelligence including during stressful situations, utilization of available information technology, consistently following standard work, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Greets patients and, where appropriate, checks them in prior to being seen by clinical staff. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete. Enters all information accurately into OHSU databases or into the medical record when necessary. Inspects insurance cards and/or authorization notices. Explains and satisfies any necessary patient signature requirements (including non-covered service forms). Identifies and collects co-payments, provides receipts, and completes necessary accounting procedures as needed. Notifies clinical staff when patients arrive, monitors the length of patient wait times and intervene as necessary. Distributes medication lists to patients and prepares other duties associated to clinic as needed. Validates parking as needed.
• Integrated Care. Schedules associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Contacts primary care physicians or their designees to obtain authorizations for care when needed. Scheduling activity may occur as part of check out processing, or separately. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Directs patient questions regarding billing and insurance payments to appropriate staff.
• Telecommunications . Takes incoming/inbound calls and/or makes outgoing/outbound calls from/to patients, referring providers, or other stakeholders; Connects callers with the appropriate individual(s) to address their questions and/or progress their care; Create EMR telephone encounters that include accurate documentation of requests, such as medication refills, complaints, general inquiries or urgent health care concerns; Direct calls/messages to the appropriate staff for patient care /needs assessment; Process calls (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Delivers information or requests promptly to the appropriate providers or their designees. Transfer calls as needed and engage nursing, physician, APP, or other care team personnel per circumstance; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (i.e. refill, telephone, documentation, etc.)
• Professional Resource & Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; Interact with peers and other employees to receive and disseminate information; Attend and participate in department huddles as appropriate; Trains and orients new staff; Cross-trains for positions in assigned or other areas; Identifies process improvement opportunities, communicates opportunities to direct supervisor, and helps create or enhance standard work; Participates in ongoing professional development and competency assessment; Communicates additional training needs to direct supervisor. Carries out job responsibilities in an ethical, effective and professional manner. Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Models ethical appropriate behavior, professional standards, compliance and personal integrity. Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc. Carries equal share of workload, demonstrate the ability to multi-task and provides on-going operations support. Performs other duties as assigned by supervisor/manager.

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.

• HS Diploma or advanced degree preferred.
• Appointment scheduling experience.
• Basic computer keyboarding skills including typing of 40-50wpm.
• Proficient computer skills including word processing.
• Extremely high level of attention to detail.
• Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems.
• Communication and contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside OHSU
• Active listening skills; ability to deal with customers in stressful situations; ability to remain calm under pressure
• Relationships with others: Works effectively and relates well with others including superiors, colleagues and individuals inside and outside OHSU
• Exhibits a professional manner in dealing with others and works to maintain constructive working relationships
• Excellent customer service skills both in person and on the telephone
• Ability to work in a collaborative, team-centered work environment and provide helpful support in a timely manner
• High level of integrity
• Tolerance for ambiguity in a high workload, fast-paced environment
• Attendance and dependability: Can be depended on to report to work at the scheduled time and is seldom absent from work; can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments; willing to work overtime as necessary depending on volume
• Knowledge of Epic systems.
• Knowledge of OHSU

The Patient Access Resource Specialist (PASR) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting.

This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments. This position will serve as a liaison and information resources for physicians, nursing, other support staff and coworkers, referring physician offices, patients, and insurance companies. This role will be required to answer incoming calls to the clinic, to schedule, transfer, or triage to a clinical team.

This role will have responsibility to convey detailed, complicated information to patients and answer any patient questions or concerns within scope. Works closely with other clinics and treatment units for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Respond to patient messages in a variety of formats, including phone and electronic; Enter patient information accurately into the electronic medical record when necessary.

Key Responsibilities & Performance Standards

• Enrollment & Authorization . Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.
• Arranged Care . Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Uses EMR and other systems as needed for scheduling. Creates a medical record if needed. Provides personal reminders to patients about upcoming appointments. Serves as a liaison and information resource for physicians, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice. Obtains prior medical records and studies if appropriate. Arranges for wheelchairs, interpreters, or other assistive devices as necessary to support safe, high-quality care. Other duties as assigned.
• Customer Service / Point of Service Operations . Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, face-to-face customer contact skills, high emotional intelligence including during stressful situations, utilization of available information technology, consistently following standard work, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Greets patients and, where appropriate, checks them in prior to being seen by clinical staff. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete. Enters all information accurately into OHSU databases or into the medical record when necessary. Inspects insurance cards and/or authorization notices. Explains and satisfies any necessary patient signature requirements (including non-covered service forms). Identifies and collects copayments, provides receipts, and completes necessary accounting procedures as needed. Notifies clinical staff when patients arrive, monitors the length of patient wait times and intervene as necessary. Distributes medication lists to patients and prepares other duties associated to clinic as needed. Validates parking as needed.
• Integrated Care. Schedules associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Contacts primary care physicians or their designees to obtain authorizations for care when needed. Scheduling activity may occur as part of check out processing, or separately. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Directs patient questions regarding billing and insurance payments to appropriate staff.
• Telecommunications . Takes incoming/inbound calls and/or makes outgoing/outbound calls from/to patients, referring providers, or other stakeholders; Connects callers with the appropriate individual(s) to address their questions and/or progress their care; Create EMR telephone encounters that include accurate documentation of requests, such as medication refills, complaints, general inquiries or urgent health care concerns; Direct calls/messages to the appropriate staff for patient care /needs assessment; Process calls (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Delivers information or requests promptly to the appropriate providers or their designees. Transfer calls as needed and engage nursing, physician, APP, or other care team personnel per circumstance; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (i.e. refill, telephone, documentation, etc.)
• Professional Resource & Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; Interact with peers and other employees to receive and disseminate information; Attend and participate in department huddles as appropriate; Trains and orients new staff; Cross-trains for positions in assigned or other areas; Identifies process improvement opportunities, communicates opportunities to direct supervisor, and helps create or enhance standard work; Participates in ongoing professional development and competency assessment; Communicates additional training needs to direct supervisor. Carries out job responsibilities in an ethical, effective and professional manner. Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Models ethical appropriate behavior, professional standards, compliance and personal integrity. Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc. Carries equal share of workload, demonstrate the ability to multi-task and provides on-going operations support. Performs other duties as assigned by supervisor/manager.

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.

• HS Diploma or advanced degree preferred.
• Experience in a medical and/or oncology office setting.
• Knowledge of Epic systems.
• Knowledge of OHSU network systems, including Outlook and Microsoft Office products.
• Knowledge of iQueue.
• Appointment scheduling experience.
• Basic computer keyboarding skills including typing of 40-50wpm.
• Proficient computer skills including word processing.
• Extremly high level of attention to detail.
• Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems.
• Communication and contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside OHSU.
• Active listening skills; ability to deal with customers in stressful situations; ability to remain calm under pressure.
• Relationships with others: Works effectively and relates well with others including superiors, colleagues and individuals inside and outside OHSU.
• Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
• Excellent customer service skills both in person and on the telephone.
• Ability to work in a collaborative, team-centered work environment and provide helpful support in a timely manner.
• High level of integrity.
• Tolerance for ambiguity in a high workload, fast-paced environment.
• Attendance and dependability: Can be depended on to report to work at the

Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Responsibilities This position is located in the Staffing & Employee Relations Sections (SERS), Human Resource Management Division (HRMD), Bureau of Prisons (BOP), Washington, D.C. Develops agency policy and procedures and provides specific guidance and oversight for the following Human Resource areas: Awards, Employment Incentives, Leave, Management Selection System (MSS), Performance, Reduction in Force, Staffing, and Work life Programs. Assists in internal audits of the entire HR program and makes recommendations for improvement or modification for the overall program. Provide staff training on a variety of HR issues. Responsible for developing policy, providing expert advice in an area of correctional specialty, or to provide guidance, direction, supervision, advice and/or evaluation for a program or programs in correctional facilities. Requirements Conditions of Employment U.S. Citizenship is Required. See Special Conditions of Employment Section. The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here Qualifications To be considered for the position, you must meet the following qualification requirements: Education GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree or LL.M., if related. GS-12: There is no substitution of education for specialized experience for this position. NOTE: Graduate education must provide the applicant with the knowledge, skills, and abilities necessary to do the work of the position. OR Experience GS-11 and GS-12: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level in federal service. To be creditable, this experience must have equipped the applicant with the particular qualifications to perform successfully the duties of the position, and must typically be in or related to the position to be filled. Some examples of this qualifying experience are: GS-11 Experience interpreting and applying current HR policies and development of new policies and/or procedures based on new Office of Personnel Management (OPM) and DOJ policy issuance and changes. Experience in gathering information, compiling reports, formulating recommendations based on findings, analyzing, and interpreting complex technical materials. Experience maintaining and advising on procedures for implementing the Priority Placement Program and application processing, and advising on eligibility for CTAP and DOJ Reemployment Priority List. Experience interpreting and applying the Qualification Standards Handbook and Veterans Guide in determining and verifying qualifications and eligibility for Veteran’s Preference. GS-12 Experience serving as the technical expert for problems and questions covering a wide variety of staffing and employee relations issues. Experience participating in operational reviews, reviewing work for policy compliance and recommending changes to work operations to correct deviations. Experience applying policies in regards to age waivers, merit promotion, hiring policies and procedures, and various employment incentives. OR Combination of Education and Experience GS-11 Only: Have a combination of education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. Your eligibility for consideration will be based on your responses to the questions in the application. Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Additional Information This position IS NOT included in the bargaining unit. The representative rate for this position is $111,543 per annum ($53.45 per hour). Special Conditions of Employment Section: Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks. All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm. The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office. On the day of the scheduled interview, a CVA will be administered. The applicant assessment must be completed within a 70 minute time period and a passing score of 68 must be obtained. Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score. Note: The Core Value Assessment will not be administered to current BOP employees. Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required. The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence. Additional selections may be made if vacancies occur within the life of the certificate. Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed. Current Federal Law Enforcement Employees: A prerequisite of the secondary law enforcement position is the completion of the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II". If you have not completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II", you are ineligible for secondary law enforcement position(s) and coverage but may still be considered for a non-law enforcement position. If you are not a current Bureau of Prisons employee, you must submit training records demonstrating you have completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II" to your hiring Human Resource office prior to appointment. Individuals selected who are under the Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) and who have not had three years "primary" law enforcement retirement coverage, will not be covered by law enforcement retirement while in this position. To regain coverage, individuals must return to a position with "primary" coverage.

Job Type

Full-time

Description

Grey Street Consulting, LLC (Grey Street), a leading small business provider of Human Capital operational support services to Federal civilian and defense agencies, is seeking to hire a Human Resources Specialist to support our one of our Federal clients.

Essential Duties and Responsibilities

• Assists the assigned Federal Senior HR Staffing Specialist to conduct the full life cycle "cradle to grave" tasks in performing journey level hands on staffing functions.
• Assist developing comprehensive HR Assessment Tools. In some cases, this includes building on existing tools and in other cases it involves developing new instruments/tools.
• Provide technical staffing support to the agency by advising and instructing agency management on staffing policies, processes and procedures.
• Provide reviews, edits, and consultative support in the areas of staffing and recruitment for the OHR, in conjunction with a principal HR Specialist.
• Assist coordinating staffing activities with individuals engaged in targeted marketing activities (posting on social media, paid advertisements, or career fairs).
• Develop and post vacancy announcements to internal and external sources utilizing Monster Hiring Management.
• Assist performing comprehensive eligibility and qualification determinations for applications received for Title II covered positions.
• Sets pay in accordance with policies and applicable OPM rules and regulations.
• Conduct review and analysis of candidate applications to determine candidate eligibility.
• Notify candidates of the status of their application and respond to their questions regarding the recruitment process.
• Assist with coding SF-52's to complete all pertinent fields, to include computing service computation dates, to provide to other groups for processing within EmpowHR.
• Coordinate pre-employment activities for selected candidates.
• Assist closing out case files for filled positions and perform some Human Resources Assistant related duties.
• Capability of learning additional software that may be required for the position.

• Must be willing to work on site in Washington DC occasionally. Primarily remote work.
• Must work 5 days per week on a pre-arranged and approved schedule within normal work hours (i.e., between the hours of 7 a.m. - 6 p.m.).
• Must pass a standard background suitability check.

• Operate a PC and phone in an office environment.
• Work in a primarily sedentary position.
• Perform some bending, light lifting, and carrying of equipment may be required.
• Any additional office equipment that is required by the position.