10,332 Restaurant Support jobs in the United States
Restaurant Support

Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $2.50 to 22.50 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Restaurant Support Role
Posted 4 days ago
Job Viewed
Job Description
Are you enthusiastic and good with people? Do you need a part time and flexible job? Would you like to be a part of a team and receive excellent meal discounts? How about a job you can be proud of? One that serves clean, fresh food? We are seeking high energy, positive individuals that like to make customers smile! If you are tired of looking for that perfect opportunity, look no further and join the Panera Bread team! As an associate, you will work in a clean, fun, fast paced environment, with many opportunities for growth and advancement.
Flexible scheduling! (around school, extracurricular activities or other jobs)
General hours of operation from 6:00am - 9:00pm (some cafes and times vary)
You can work 15-40 hours a week!
Must be 16 years old
Panera Bread is a drug free work environment
Restaurant Support Role
Posted 4 days ago
Job Viewed
Job Description
Are you enthusiastic and good with people? Do you need a part time and flexible job? Would you like to be a part of a team and receive excellent meal discounts? How about a job you can be proud of? One that serves clean, fresh food? We are seeking high energy, positive individuals that like to make customers smile! If you are tired of looking for that perfect opportunity, LOOK NO FURTHER and JOIN the PANERA BREAD TEAM! As an associate, you will work in a clean, fun, fast paced environment, with many opportunities for growth and advancement.
Flexible scheduling! (around school, extracurricular activities or other jobs)
General hours of operation from 6:00am - 9:00pm (some cafes and times vary)
You can work 15-40 hours a week!
Must be 16 years old
Panera Bread is a drug free work environment
Part Time Restaurant Support

Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $2.50 to 22.50 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
PT Pool Restaurant Support

Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $2.50 to 22.50 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Manager, IT Restaurant Support
Posted 14 days ago
Job Viewed
Job Description
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
As the Manager, IT Restaurant Support, you will be responsible for leading and scaling a Tier 2 Technical Operations team focused on the restaurant technology stack, including but not limited to POS, payments, kitchen systems, back office, digital ordering, hardware, and software. You will own escalations from the IT Service Center, drive proactive detection and automation from logs and telemetry, reduce restaurant downtime, protect the guest and employee experience, and continually improve Service Level Agreements (SLAs) through data-driven practices in a high-volume, time-sensitive environment.
**LOCATION**
This position will be based in our Columbus, OH office 4 days per week (with work from home on Friday). Remote work is not available for this role.
**WHAT YOU'LL DO**
+ Define clear team objectives aligned with organizational and departmental goals, implementing automated mechanisms, such as dashboards, alerts, and KPIs, to monitor and measure impact and achievement of goals.
+ Lead the Tier 2 escalation team to serve as a point from the IT Service Center, ensuring timely diagnosis and resolution in line with SLAs, coordinating with Tier 1, engineering (Tier 3), and vendor partners, as needed.
+ Establish scalable structures and practices to support rapid growth and consistent, high-quality operations.
+ Analyze incidents, alerts and ticket data to identify trends; recommend improvements across people, processes and systems.
+ Leverage data-driven insights to influence cross-functional support to enhance the restaurant technology experience.
+ Manage knowledge base content accuracy, with an emphasis on closing knowledge gaps and shifting left to drive resolution closest to the customer.
+ Build proactive support by mining logs and telemetry to identify signals and patterns, designing detectors, alerts and automation opportunities to resolve issues before they impact restaurant operations.
+ Convert alert trends into automation and self-healing recommendations, partnering with engineering to deliver permanent fixes and reduce repeat incidents.
+ Participate in key technology pilots and launch readiness.
+ Research and recommend improvements to mitigate service level risks.
+ Propose and develop new policies, procedures, and best practices designed to improve the efficiency and effectiveness of the group, ensuring compliance with all policies, procedures, and best practices.
+ Manage hiring, mentoring and coaching; guide performance, development, engagement for high performers, and corrective action, where needed.
**WHAT YOU'LL BRING TO THE TABLE**
+ Bachelor's or Associate's Degree in Computer Science or equivalent in education and experience preferred.
+ 5 - 8 years of supervisory experience leading IT support within SLA-driven environments.
+ Strong troubleshooting experience, preferably in the restaurant/retail industry.
+ Experience with NCR Quick Service technology is preferred.
+ Familiarity with IT Service Management platforms and metrics such as ServiceNow and Jira.
+ Excellent written, verbal, and interpersonal communication skills with a demonstrated ability to translate technical issues for non-technical partners.
+ Proven leadership and sound decision making, especially under time pressure.
+ Strong collaboration and structured problem-solving skills such as incident handling and root cause analysis.
+ Data-driven, proactive approach centered on the guest experience.
+ Flexibility to work evenings, weekends, and/or holidays as needed.
+ Must be available for on-call support on a rotating basis.
**PAY TRANSPARENCY**
A reasonable estimate of the current base pay range for this position is $98,000.00-$137,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit for more details.
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
Field Restaurant Support Manager

Posted 16 days ago
Job Viewed
Job Description
The Gillis Organization is a leading franchisee of the McDonald's System USA. Located in Neptune, NJ, we own and operate McDonald's restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand.
The Field Restaurant Support Manager is crucial to the Gillis Organization's dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence.
Role Summary
The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organization's restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey.
Job Duties
Restaurant Operations
· Perform unannounced food safety inspections at restaurants in the market every month.
· Perform unannounced monthly assessments of operational excellence at restaurants within the market.
· Perform the Running Great Restaurant visits to locations in Level 1.
· Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits.
· Lead all major market deployments, such as Best Burger and Better Breakfast.
· Lead on NRBES walk thru as assigned.
· Assist restaurants when the general manager or area supervisor is unavailable.
· Carry out special projects assigned by the Market Director or above.
Support, Training, and Development
· Subject matter expert (SME) for the organization's
· During each visit, collaborate closely with staff on opportunities identified during the visit.
· Support each restaurant's leadership with the development plan through on-the-floor education.
· Attend training workshops and classes as necessary to continue personal development.
Restaurant Profitability
· Support the restaurants as required through audit, analysis, and coaching
· Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
· Supports restaurant leadership in the completion of action plans and performance improvements
· Make informed business decisions using financial and operating information to align human resources
with business strategy
Human Resources
· Ensures compliance with compensation laws, standards, and rules implemented.
· Ensure compliance with and enforcement of human resource management.
Skills and Qualifications
· Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonald's franchise system.
· OTP II requires or is willing to be certified within 30 days of employment.
· Familiarity with the Albany/Schenectady/Troy television market or a comparable region.
· Proven ability to drive operational improvements through coaching, training, and hands-on leadership.
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Ability to work effectively, both independently and as part of a cross-functional team
· Dedicated self-starter who takes the initiative on appropriate tasks
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Excellent communication skills with the ability to build relationships across cross-functional teams.
· Detail-oriented and highly organized with a focus on timelines and results.
· Bilingual in English and Spanish preferred but not required.
Work Environment
The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required.
Benefits
$65,000 Base Salary
401(K) Retirement Plan
Auto Reimbursement
Communication Reimbursement
Bonus Program
Dental Insurance
Employee Discount
Health Insurance
Vision Insurance
Vacation
Paid Time Off
Tuition Reimbursement
McDonald's On Us
McDonald's Swag
Send Resume or Questions
Requsition ID: PDX_MC_9747FC4C-87ED-487E-BE55-230E _78949
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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Field Restaurant Support Manager

Posted 16 days ago
Job Viewed
Job Description
The Gillis Organization is a leading franchisee of the McDonald's System USA. Located in Neptune, NJ, we own and operate McDonald's restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand.
The Field Restaurant Support Manager is crucial to the Gillis Organization's dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence.
Role Summary
The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organization's restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey.
Job Duties
Restaurant Operations
· Perform unannounced food safety inspections at restaurants in the market every month.
· Perform unannounced monthly assessments of operational excellence at restaurants within the market.
· Perform the Running Great Restaurant visits to locations in Level 1.
· Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits.
· Lead all major market deployments, such as Best Burger and Better Breakfast.
· Lead on NRBES walk thru as assigned.
· Assist restaurants when the general manager or area supervisor is unavailable.
· Carry out special projects assigned by the Market Director or above.
Support, Training, and Development
· Subject matter expert (SME) for the organization's
· During each visit, collaborate closely with staff on opportunities identified during the visit.
· Support each restaurant's leadership with the development plan through on-the-floor education.
· Attend training workshops and classes as necessary to continue personal development.
Restaurant Profitability
· Support the restaurants as required through audit, analysis, and coaching
· Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
· Supports restaurant leadership in the completion of action plans and performance improvements
· Make informed business decisions using financial and operating information to align human resources
with business strategy
Human Resources
· Ensures compliance with compensation laws, standards, and rules implemented.
· Ensure compliance with and enforcement of human resource management.
Skills and Qualifications
· Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonald's franchise system.
· OTP II requires or is willing to be certified within 30 days of employment.
· Familiarity with the Albany/Schenectady/Troy television market or a comparable region.
· Proven ability to drive operational improvements through coaching, training, and hands-on leadership.
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Ability to work effectively, both independently and as part of a cross-functional team
· Dedicated self-starter who takes the initiative on appropriate tasks
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Excellent communication skills with the ability to build relationships across cross-functional teams.
· Detail-oriented and highly organized with a focus on timelines and results.
· Bilingual in English and Spanish preferred but not required.
Work Environment
The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required.
Benefits
$65,000 Base Salary
401(K) Retirement Plan
Auto Reimbursement
Communication Reimbursement
Bonus Program
Dental Insurance
Employee Discount
Health Insurance
Vision Insurance
Vacation
Paid Time Off
Tuition Reimbursement
McDonald's On Us
McDonald's Swag
Send Resume or Questions
Requsition ID: PDX_MC_9747FC4C-87ED-487E-BE55-230E _78947
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Field Restaurant Support Manager

Posted 16 days ago
Job Viewed
Job Description
The Gillis Organization is a leading franchisee of the McDonald's System USA. Located in Neptune, NJ, we own and operate McDonald's restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand.
The Field Restaurant Support Manager is crucial to the Gillis Organization's dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence.
Role Summary
The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organization's restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey.
Job Duties
Restaurant Operations
· Perform unannounced food safety inspections at restaurants in the market every month.
· Perform unannounced monthly assessments of operational excellence at restaurants within the market.
· Perform the Running Great Restaurant visits to locations in Level 1.
· Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits.
· Lead all major market deployments, such as Best Burger and Better Breakfast.
· Lead on NRBES walk thru as assigned.
· Assist restaurants when the general manager or area supervisor is unavailable.
· Carry out special projects assigned by the Market Director or above.
Support, Training, and Development
· Subject matter expert (SME) for the organization's
· During each visit, collaborate closely with staff on opportunities identified during the visit.
· Support each restaurant's leadership with the development plan through on-the-floor education.
· Attend training workshops and classes as necessary to continue personal development.
Restaurant Profitability
· Support the restaurants as required through audit, analysis, and coaching
· Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
· Supports restaurant leadership in the completion of action plans and performance improvements
· Make informed business decisions using financial and operating information to align human resources
with business strategy
Human Resources
· Ensures compliance with compensation laws, standards, and rules implemented.
· Ensure compliance with and enforcement of human resource management.
Skills and Qualifications
· Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonald's franchise system.
· OTP II requires or is willing to be certified within 30 days of employment.
· Familiarity with the Albany/Schenectady/Troy television market or a comparable region.
· Proven ability to drive operational improvements through coaching, training, and hands-on leadership.
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Ability to work effectively, both independently and as part of a cross-functional team
· Dedicated self-starter who takes the initiative on appropriate tasks
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Excellent communication skills with the ability to build relationships across cross-functional teams.
· Detail-oriented and highly organized with a focus on timelines and results.
· Bilingual in English and Spanish preferred but not required.
Work Environment
The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required.
Benefits
$65,000 Base Salary
401(K) Retirement Plan
Auto Reimbursement
Communication Reimbursement
Bonus Program
Dental Insurance
Employee Discount
Health Insurance
Vision Insurance
Vacation
Paid Time Off
Tuition Reimbursement
McDonald's On Us
McDonald's Swag
Send Resume or Questions
Requsition ID: PDX_MC_9747FC4C-87ED-487E-BE55-230E _75179
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Field Restaurant Support Manager

Posted 16 days ago
Job Viewed
Job Description
The Gillis Organization is a leading franchisee of the McDonald's System USA. Located in Neptune, NJ, we own and operate McDonald's restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand.
The Field Restaurant Support Manager is crucial to the Gillis Organization's dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence.
Role Summary
The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organization's restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey.
Job Duties
Restaurant Operations
· Perform unannounced food safety inspections at restaurants in the market every month.
· Perform unannounced monthly assessments of operational excellence at restaurants within the market.
· Perform the Running Great Restaurant visits to locations in Level 1.
· Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits.
· Lead all major market deployments, such as Best Burger and Better Breakfast.
· Lead on NRBES walk thru as assigned.
· Assist restaurants when the general manager or area supervisor is unavailable.
· Carry out special projects assigned by the Market Director or above.
Support, Training, and Development
· Subject matter expert (SME) for the organization's
· During each visit, collaborate closely with staff on opportunities identified during the visit.
· Support each restaurant's leadership with the development plan through on-the-floor education.
· Attend training workshops and classes as necessary to continue personal development.
Restaurant Profitability
· Support the restaurants as required through audit, analysis, and coaching
· Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
· Supports restaurant leadership in the completion of action plans and performance improvements
· Make informed business decisions using financial and operating information to align human resources
with business strategy
Human Resources
· Ensures compliance with compensation laws, standards, and rules implemented.
· Ensure compliance with and enforcement of human resource management.
Skills and Qualifications
· Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonald's franchise system.
· OTP II requires or is willing to be certified within 30 days of employment.
· Familiarity with the Albany/Schenectady/Troy television market or a comparable region.
· Proven ability to drive operational improvements through coaching, training, and hands-on leadership.
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Ability to work effectively, both independently and as part of a cross-functional team
· Dedicated self-starter who takes the initiative on appropriate tasks
· Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.
· Excellent communication skills with the ability to build relationships across cross-functional teams.
· Detail-oriented and highly organized with a focus on timelines and results.
· Bilingual in English and Spanish preferred but not required.
Work Environment
The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required.
Benefits
$65,000 Base Salary
401(K) Retirement Plan
Auto Reimbursement
Communication Reimbursement
Bonus Program
Dental Insurance
Employee Discount
Health Insurance
Vision Insurance
Vacation
Paid Time Off
Tuition Reimbursement
McDonald's On Us
McDonald's Swag
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Requsition ID: PDX_MC_9747FC4C-87ED-487E-BE55-230E _78948
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