66,968 Retail Finance jobs in the United States
Sr. Director, Retail Finance
98005 Bellevue, Washington
Savers | Value Village
Posted 2 days ago
Job Viewed
Job Description
**Description**
Job Title: Sr. Director, Retail Finance
(Hybrid - Bellevue office at least 2 days per week)
Pay Range: $176,455 - $264,683
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
+ Comprehensive coverage (medical/dental/vision) at a reasonable cost
+ Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
+ Sick Pay
+ Vacation Pay - Approximately 2 weeks
+ 6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
+ Up to 50% off store merchandise
Flexible spending accounts
+ Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
+ A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
+ Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
+ Annual Bonus
+ Performance Merit Increases
+ Disability Insurance
+ Parental Leave
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
What you'll be working on:
The Senior Director of Finance - Retail will serve as the senior-most finance leader for the retail business unit, acting as a strategic partner to the segment's executive leadership. The retail segment consists of store operations across the US, Canada, and Australia. This role is responsible for providing financial leadership, analytical insight, and end-to-end P&L management to drive performance and support decision-making across the retail organization. The ideal candidate will bring deep financial expertise, strong business acumen, strategic thought leadership, and a collaborative solution-focused approach to guiding and partnering with the business. This position reports to the VP Operations Finance.
+ Finance leader of Financial Planning and Analysis across Savers' largest and most complex retail organization.
+ Lead country annual budgeting, quarterly forecasts and store-related components of the strategic plan
+ Partner regularly with Country VP's, Regional Directors (RDs) and senior management to provide insight and direction on business trends and opportunities
+ Identify business trends and work with RDs to help maximize the use of labor and material
+ Drive innovation and pilot execution in the areas of category performance, pricing strategies, operational cost management and integration of sourcing and recycling functions within store operation processes
+ Store operations liaison on Savers strategic retail initiatives
+ Lead period financial review calls
+ Collaborates with controllership functions to continually improve analysis and financial processes
+ Prepare presentation materials, up to and including materials for Savers' Board of Directors
+ Provide commentary and recommendations to store operations groups based upon results of detailed analysis
+ Manage and guide the work of and the retail finance team, including training, hiring, coaching and mentoring
+ Oversee pricing analytical direction using statistical software and analysis
+ Analyze and build plan of action for underperforming stores
+ Identify expense opportunities and trends and address with functional teams and store operations
+ Some travel is required to visit markets and work with field leadership to gain insights into the operating environment, as well as providing sales and operating direction. Expect travel quarterly at minimum.
+ Identify process improvement opportunity and recommend solutions, including reporting streamlining and production efficiency steps
What you have:
Required Knowledge, Skills, and Abilities:
+ Strong experience with financial statements and general ledgers
+ Demonstrated supervisory, management and leaderships skills
+ Ability to connect complex operational metrics to financial results and recommend actions to positively impact results
+ Working knowledge of accounting practices
+ Demonstrated planning and organization skills
+ Advanced knowledge of Excel
+ Excellent communication both orally and in writing
+ Ability to make or influence decisions using data and effectively present conclusions/recommendations
+ Ability to identify problems and recommend solutions
+ Ability to interact with all levels of the organization
+ Ability to be detail-oriented and to see the "Big Picture"
+ Ability to set priorities, meet deadlines and multi-task with minimal supervision
+ Ability to think and act as a business owner in the thrift industry
+ Ability to maintain confidentiality of all information
Minimum Required Education, Training and Experience:
+ Bachelor's degree in finance or a related field
+ 10+ years' experience in Finance or a combination of education and experience that yields the required Finance knowledge, skills & abilities
+ 5+ years' experience leading finance teams
+ 3+ years' experience in retail
FLSA: Exempt
Travel: 15% or less
Work Type/Location: Hybrid - Bellevue office at least 2 days per week
Savers is an E-Verify employer
Job Title: Sr. Director, Retail Finance
(Hybrid - Bellevue office at least 2 days per week)
Pay Range: $176,455 - $264,683
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
+ Comprehensive coverage (medical/dental/vision) at a reasonable cost
+ Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
Paid Time Off
+ Sick Pay
+ Vacation Pay - Approximately 2 weeks
+ 6 paid holidays plus 1 to 2 additional floating holidays
Team member discounts
+ Up to 50% off store merchandise
Flexible spending accounts
+ Use pre-tax dollars for eligible health and day care expenses
Employee Assistance Program (EAP)
+ A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance
Retirement Plan
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Life insurance
+ Company provided peace of mind and the option to purchase a supplemental plan
Additional Benefits
+ Annual Bonus
+ Performance Merit Increases
+ Disability Insurance
+ Parental Leave
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
What you'll be working on:
The Senior Director of Finance - Retail will serve as the senior-most finance leader for the retail business unit, acting as a strategic partner to the segment's executive leadership. The retail segment consists of store operations across the US, Canada, and Australia. This role is responsible for providing financial leadership, analytical insight, and end-to-end P&L management to drive performance and support decision-making across the retail organization. The ideal candidate will bring deep financial expertise, strong business acumen, strategic thought leadership, and a collaborative solution-focused approach to guiding and partnering with the business. This position reports to the VP Operations Finance.
+ Finance leader of Financial Planning and Analysis across Savers' largest and most complex retail organization.
+ Lead country annual budgeting, quarterly forecasts and store-related components of the strategic plan
+ Partner regularly with Country VP's, Regional Directors (RDs) and senior management to provide insight and direction on business trends and opportunities
+ Identify business trends and work with RDs to help maximize the use of labor and material
+ Drive innovation and pilot execution in the areas of category performance, pricing strategies, operational cost management and integration of sourcing and recycling functions within store operation processes
+ Store operations liaison on Savers strategic retail initiatives
+ Lead period financial review calls
+ Collaborates with controllership functions to continually improve analysis and financial processes
+ Prepare presentation materials, up to and including materials for Savers' Board of Directors
+ Provide commentary and recommendations to store operations groups based upon results of detailed analysis
+ Manage and guide the work of and the retail finance team, including training, hiring, coaching and mentoring
+ Oversee pricing analytical direction using statistical software and analysis
+ Analyze and build plan of action for underperforming stores
+ Identify expense opportunities and trends and address with functional teams and store operations
+ Some travel is required to visit markets and work with field leadership to gain insights into the operating environment, as well as providing sales and operating direction. Expect travel quarterly at minimum.
+ Identify process improvement opportunity and recommend solutions, including reporting streamlining and production efficiency steps
What you have:
Required Knowledge, Skills, and Abilities:
+ Strong experience with financial statements and general ledgers
+ Demonstrated supervisory, management and leaderships skills
+ Ability to connect complex operational metrics to financial results and recommend actions to positively impact results
+ Working knowledge of accounting practices
+ Demonstrated planning and organization skills
+ Advanced knowledge of Excel
+ Excellent communication both orally and in writing
+ Ability to make or influence decisions using data and effectively present conclusions/recommendations
+ Ability to identify problems and recommend solutions
+ Ability to interact with all levels of the organization
+ Ability to be detail-oriented and to see the "Big Picture"
+ Ability to set priorities, meet deadlines and multi-task with minimal supervision
+ Ability to think and act as a business owner in the thrift industry
+ Ability to maintain confidentiality of all information
Minimum Required Education, Training and Experience:
+ Bachelor's degree in finance or a related field
+ 10+ years' experience in Finance or a combination of education and experience that yields the required Finance knowledge, skills & abilities
+ 5+ years' experience leading finance teams
+ 3+ years' experience in retail
FLSA: Exempt
Travel: 15% or less
Work Type/Location: Hybrid - Bellevue office at least 2 days per week
Savers is an E-Verify employer
View Now
0
Senior Product Owner - Retail Finance
02298 Boston, Massachusetts
Motion Recruitment Partners LLC
Posted 11 days ago
Job Viewed
Job Description
Senior Product Owner - Retail Finance
Boston, MA
Onsite
Contract
$55/hr - $65/hr
Job Description
One of the leading off-price retailers of apparel and home fashion in the Greater Boston is looking for a Staff Product Owner. As a Staff Product Owner, you'll be leading one of the global finance scrum teams. During this time, you will understand the needs, customer pain points, and the different types of workflows to help to define requirements that add value to the business.
The company aims to unlock the full potential by defining team product backlog of the users. You'll be working closely with the product manager, stakeholders, and the business as a whole.
Required Skills & Experience
-
Highly skilled in working in a matrix environment that is highly collaborative, and has mad measurable business impacts
-
Skilled in consultative partnerships with customers
-
Exposure to Oracle EBS, Vertex, One stream
-
Exposure to SaaS application experience
Desired Skills & Experience
-
Experience participating in and leading SAFe events
-
5+ years of experience as a product owner
-
Degree in a relevant field
What You Will Be Doing
Daily Responsibilities
- 100% Hands On
The Offer
- Bonus OR Commission eligible
You will receive the following benefits
-
Medical Insurance
-
Dental Benefits
-
Vision Benefits
-
Paid Time Off (PTO)
-
401(k) {including match - if applicable}
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
-
Medical Insurance - Four medical plans to choose from for you and your family
-
Dental & Orthodontia Benefits
-
Vision Benefits
-
Health Savings Account (HSA)
-
Health and Dependent Care Flexible Spending Accounts
-
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
-
Hospital Indemnity Insurance
-
401(k) including match with pre and post-tax options
-
Paid Sick Time Leave
-
Legal and Identity Protection Plans
-
Pre-tax Commuter Benefit
-
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Alexander Rachalski
Specialization:
- Product Management
View Now
1
Senior Product Owner - Retail Finance
02133 Boston, Kentucky
Motion Recruitment Partners
Posted 12 days ago
Job Viewed
Job Description
Senior Product Owner - Retail Finance
Boston, MA
**Onsite**
Contract
$55/hr - $65/hr
Job Description
One of the leading off-price retailers of apparel and home fashion in the Greater Boston is looking for a Staff Product Owner. As a Staff Product Owner, you'll be leading one of the global finance scrum teams. During this time, you will understand the needs, customer pain points, and the different types of workflows to help to define requirements that add value to the business.
The company aims to unlock the full potential by defining team product backlog of the users. You'll be working closely with the product manager, stakeholders, and the business as a whole.
Required Skills & Experience
+ Highly skilled in working in a matrix environment that is highly collaborative, and has mad measurable business impacts
+ Skilled in consultative partnerships with customers
+ Exposure to Oracle EBS, Vertex, One stream
+ Exposure to SaaS application experience
Desired Skills & Experience
+ Experience participating in and leading SAFe events
+ 5+ years of experience as a product owner
+ Degree in a relevant field
What You Will Be Doing
Daily Responsibilities
+ 100% Hands On
The Offer
+ Bonus OR Commission eligible
You will receive the following benefits
+ Medical Insurance
+ Dental Benefits
+ Vision Benefits
+ Paid Time Off (PTO)
+ 401(k) {including match - if applicable}
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Alexander Rachalski
**Specialization:**
+ Product Management
Boston, MA
**Onsite**
Contract
$55/hr - $65/hr
Job Description
One of the leading off-price retailers of apparel and home fashion in the Greater Boston is looking for a Staff Product Owner. As a Staff Product Owner, you'll be leading one of the global finance scrum teams. During this time, you will understand the needs, customer pain points, and the different types of workflows to help to define requirements that add value to the business.
The company aims to unlock the full potential by defining team product backlog of the users. You'll be working closely with the product manager, stakeholders, and the business as a whole.
Required Skills & Experience
+ Highly skilled in working in a matrix environment that is highly collaborative, and has mad measurable business impacts
+ Skilled in consultative partnerships with customers
+ Exposure to Oracle EBS, Vertex, One stream
+ Exposure to SaaS application experience
Desired Skills & Experience
+ Experience participating in and leading SAFe events
+ 5+ years of experience as a product owner
+ Degree in a relevant field
What You Will Be Doing
Daily Responsibilities
+ 100% Hands On
The Offer
+ Bonus OR Commission eligible
You will receive the following benefits
+ Medical Insurance
+ Dental Benefits
+ Vision Benefits
+ Paid Time Off (PTO)
+ 401(k) {including match - if applicable}
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Alexander Rachalski
**Specialization:**
+ Product Management
View Now
2
Customer Service Representative - Financial Services
28025 Concord, North Carolina
TTEC
Posted 4 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative - Financial Services** , **working onsite in Concord, NC** you'll be a part of bringing humanity to business. #experienceTTEC.
You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You'll**
+ Answer questions about products via phone while providing website navigation support and assisting with the application process
+ Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
+ Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
+ Participate in projects or process improvements to drive operational excellence
**What You Bring to the Role**
+ 1 year of customer service experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
+ Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage of $19 per hour plus performance bonus opportunities
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Customer Service Representative - Financial Services_
**Location:** _NC-Concord_
**Requisition ID:** _045VF_
You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You'll**
+ Answer questions about products via phone while providing website navigation support and assisting with the application process
+ Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
+ Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
+ Participate in projects or process improvements to drive operational excellence
**What You Bring to the Role**
+ 1 year of customer service experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
+ Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage of $19 per hour plus performance bonus opportunities
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Customer Service Representative - Financial Services_
**Location:** _NC-Concord_
**Requisition ID:** _045VF_
View Now
3
Customer Service Representative - Financial Services
Cranston, Rhode Island
Citizens
Posted today
Job Viewed
Job Description
Description Starting Salary: $20 / hour
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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4
Customer Service Representative - Financial Services
Johnston, Iowa
Citizens
Posted today
Job Viewed
Job Description
Description Starting Salary: $20 / hour
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
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