4,340 Retail Lead jobs in the United States

Retail Lead

48066 Roseville, Michigan Mint Cannabis

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Job Description

Retail Lead

Location: Roseville, MI

Pay Range: $18.00 per hour

Let's Be Blunt

Cannabis isn't just an industry it's a movement. Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience for everyone. Whether you're a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

We're looking for a Retail Lead ready to roll up their sleeves (pun absolutely intended) and take charge of our daily retail operations, with their boots on the ground. Ready to grow with us? Let's make it happen.

What You'll Do
  • Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
  • Deliver exceptional customer service greet patients, answer questions, verify allotments, and guide them through product selection.
  • Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
  • Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
  • Address customer concerns professionally and de-escalate issues to create a positive guest experience.
  • Operate POS systems accurately and assist with cash handling and reconciliation.
  • Uphold all cannabis regulations, company SOPs, and safety standards.
  • Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.
What You'll Bring
  • Must be at least 21 years of age
  • Must pass a background check and meet all Massachusetts cannabis regulations
  • 1+ year of experience in cannabis, retail, or customer service
  • 1+ year of leadership experience preferred
  • Strong communication and conflict resolution skills
  • Passion for cannabis and knowledge of local product offerings and brands
  • Ability to lift up to 50 lbs and stand for 3+ hours at a time
  • Dependable, punctual, and able to adapt to flexible scheduling weekends and holidays included
  • Reliable transportation and valid ID
Why You'll Love Mint Cannabis
  • A work culture that's welcoming, passionate, and built on good vibes
  • Opportunities for growth as we expand into new markets
  • Discounts on products and merch
  • Health, dental, and vision benefits (for eligible roles)
  • Paid time off to relax, recharge, and take care of you
  • A chance to be part of something amaZing
A Few Things You'll Need
  • Must meet all applicable state requirements to work in a licensed cannabis facility
  • High school diploma
  • To submit your application!
About Mint Cannabis

Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we've expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Retail Lead

48162 Monroe, Michigan Mint Cannabis

Posted 6 days ago

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Job Description

Retail Lead

Location: Monroe, MI

Pay Range: $18.00 per hour

Let's Be Blunt

Cannabis isn't just an industry it's a movement. Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience for everyone. Whether you're a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

We're looking for a Retail Lead ready to roll up their sleeves (pun absolutely intended) and take charge of our daily retail operations, with their boots on the ground. Ready to grow with us? Let's make it happen.

What You'll Do
  • Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
  • Deliver exceptional customer service greet patients, answer questions, verify allotments, and guide them through product selection.
  • Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
  • Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
  • Address customer concerns professionally and de-escalate issues to create a positive guest experience.
  • Operate POS systems accurately and assist with cash handling and reconciliation.
  • Uphold all cannabis regulations, company SOPs, and safety standards.
  • Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.
What You'll Bring
  • Must be at least 21 years of age
  • Must pass a background check and meet all Massachusetts cannabis regulations
  • 1+ year of experience in cannabis, retail, or customer service
  • 1+ year of leadership experience preferred
  • Strong communication and conflict resolution skills
  • Passion for cannabis and knowledge of local product offerings and brands
  • Ability to lift up to 50 lbs and stand for 3+ hours at a time
  • Dependable, punctual, and able to adapt to flexible scheduling weekends and holidays included
  • Reliable transportation and valid ID
Why You'll Love Mint Cannabis
  • A work culture that's welcoming, passionate, and built on good vibes
  • Opportunities for growth as we expand into new markets
  • Discounts on products and merch
  • Health, dental, and vision benefits (for eligible roles)
  • Paid time off to relax, recharge, and take care of you
  • A chance to be part of something amaZing
A Few Things You'll Need
  • Must meet all applicable state requirements to work in a licensed cannabis facility
  • High school diploma
  • To submit your application!
About Mint Cannabis

Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we've expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Retail Lead

89105 North Las Vegas, Nevada Nevada Staffing

Posted 9 days ago

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Job Description

Retail Shift Lead

The Retail Shift Lead is responsible for assisting the team as part of the day-to-day retail operations of the attraction. The Shift Leads' primary responsibilities include serving as the department's Supervisor on Duty and assuming the role of assigned host positions, where necessary. The Shift Lead also has a day-to-day role in developing front-line team members to deliver world-class customer service.

Key Responsibilities
  • Oversee the smooth operation of all departments including admissions, attraction, food and beverage, and retail
  • Delegate and monitor daily assignments for front line staff
  • Lead and motivate staff to be "guest obsessed" and provide exemplary customer service
  • Uphold all health and safety policies and procedures and ensure all teams are compliant
  • Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way
  • Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments
  • Initiate and organize all host training in areas such as ride safety, food safety, profit protection, and retail standards. Maintain adequate records
  • Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed
  • Evaluate workforce performance. Coach and/or escalate as needed
  • Support their respective department in areas such as training, stocking, inventory controls, employee engagement, and scheduling

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role. Perform other duties as assigned.

Education and Experience

High school diploma or GED. Minimum six months' experience working in attractions, entertainment, or other service industry roles preferred. Any combination of training and/or experience which demonstrates ability to perform the duties as described; a typical qualifying background would include experience working in an office environment involving public contact. Customer service and guest interaction experience and proficiency is required. Experience and passion for entertaining children and families is required. The ability to train others effectively is required. This position requires a fun, expert, outgoing approach to interacting with others and the ability to lead a team to do the same, with an ability to provide service at the highest possible level. Excellent communication and motivational skills are required.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Travel Requirements

May occasionally require local travel.

Health & Safety

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.

Working Conditions

Attendance is a mandatory function of this job. Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support site operations.

Physical Demands

Ability to hear, listen, and to communicate with others. Ability to sit and stand for long periods of time. Ability to use basic computer tools. Wear all necessary personal protective equipment to perform job functions. Move throughout all areas of the attraction with or without reasonable accommodation. Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break. Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. May be exposed to a loud work environment.

Environmental Factors

Depending on location, work may be performed inside or outside with varying temperatures and floor surfaces. Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions. Exposure to shaking objects and equipment. Exposure to varying light levels while transitioning in and out of the attraction at various times of the workday.

Lifting Requirements

May be required to lift or carry items weighing up to 50 pounds with or without a reasonable accommodation.

Additional Non Technical Competencies

Be adaptable adapting approach and demeanor in real time to match the shifting demand of different situations. Collaborate Building partnerships and working collaboratively with others to meet shared objectives. Communicate Effectively Developing and delivering communications that convey a clear understanding of the unique needs of different audiences. Ensure Accountability Holding self and other accountable to meet commitments.

Core Behaviors

Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be the best place in the work to work and visit. We do this by working together with shared values and demonstrating values-based competencies.

We Care: We go above and beyond for our guests and our people no gesture is too thoughtful. We are uncompromising about safety, security, and welfare, setting the highest standards. We work hard to have a positive impact, both on the planet and in our local communities.

Own Your Craft: We constantly sharpen our skills and help others to grow in their roles. We listen closely to others, learning from feedback. We take inspiration from our industry and world, to stay at the forefront of entertainment.

Drive and Discover: We give our best every day, owning our work and seeing it through until it's done brilliantly. We focus on the things that make the biggest difference: do less but do it better. We explore untapped opportunities to delight more guests in more ways, embracing calculated risks.

Go Together: We work on our relationships daily, building teamwork and trust. We collaborate with people from other teams and sites around the globe, to solve problems together and draw on diverse perspectives. We commit to our decisions and move at speed to make progress happen.

Enjoy the Ride: We bring fun and optimism to our work because happiness helps us be at our best. We support each other through challenges and turn missteps into opportunities to learn. We cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Disclaimer Statement: I confirm that I have read, understand and am able to perform the essential job functions of the job with or without reasonable accommodation.

Benefits

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Retail Sales Lead

35150 Sylacauga, Alabama W. S. Badcock

Posted today

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Job Description

Responsible to assist the store manager and fill in during the absence of the store manager in supervision of all store activities including; sales, account management, deliveries, and store operations. Responsibilities Greets customers; provides pro Retail Sales, Sales, Retail, Store Manager, Lead, Operations

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Retail Sales Lead

32885 Orlando, Florida POP MART Americas

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Job Viewed

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Job Description

Sales Lead

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

What You Will Achieve

  • Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team
  • Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience
  • Maintain a clean, organized, and safe store environment for customers, employees, and store products
  • Leads store to meet store standards that reflects company brand image, values, and culture
  • Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
  • Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
  • Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
  • Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
  • Drive sales of company key products such as Blind boxes, MEGA, and accessories
  • Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Inventory Management (1 or the other depending on store volume)

  • Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
  • Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
  • Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
  • Works closely with Inventory ASM to determine BOH and warehouse inventory levels
  • Required to work specific days of the week depending on Visual/Inventory Management responsibilities
  • Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

  • Retail industry knowledge, skills, and abilities
  • Confident and comfortable engaging customers to deliver great customer experience
  • More than 1 year of store retail experience, supervisor or leader experience preferred
  • High level of ethics, values, integrity, and trust
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
  • Ability to adapt to a fast-paced environment and implement new standardization directives
  • High School Diploma
  • Must be 18 years old or older

Physical Requirements:

  • Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
  • Ability to stand and walk for extended periods (up to 6-8 hours per shift)
  • Ability to bend, kneel, reach, and climb ladders or step stools safely
  • Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
  • Able to work in a fast-paced environment that may require quick movements and multitasking
  • Ability to work in varying temperature conditions, including stockroom and receiving areas
  • Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Retail Sales Lead

27497 Greensboro, North Carolina W. S. Badcock

Posted today

Job Viewed

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Job Description

Responsible to assist the store manager and fill in during the absence of the store manager in supervision of all store activities including; sales, account management, deliveries, and store operations. Responsibilities Greets customers; provides pro Retail Sales, Sales, Retail, Store Manager, Lead, Operations

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Retail Sales Lead

97204 Portland, Oregon POP MART Americas

Posted 3 days ago

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Job Description

Sales Lead

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

What You Will Achieve

  • Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team
  • Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience
  • Maintain a clean, organized, and safe store environment for customers, employees, and store products
  • Leads store to meet store standards that reflects company brand image, values, and culture
  • Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
  • Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
  • Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
  • Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
  • Drive sales of company key products such as Blind boxes, MEGA, and accessories
  • Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Inventory Management (1 or the other depending on store volume)

  • Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
  • Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
  • Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
  • Works closely with Inventory ASM to determine BOH and warehouse inventory levels
  • Required to work specific days of the week depending on Visual/Inventory Management responsibilities
  • Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

  • Retail industry knowledge, skills, and abilities
  • Confident and comfortable engaging customers to deliver great customer experience
  • More than 1 year of store retail experience, supervisor or leader experience preferred
  • High level of ethics, values, integrity, and trust
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
  • Ability to adapt to a fast-paced environment and implement new standardization directives
  • High School Diploma
  • Must be 18 years old or older

Physical Requirements:

  • Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
  • Ability to stand and walk for extended periods (up to 6-8 hours per shift)
  • Ability to bend, kneel, reach, and climb ladders or step stools safely
  • Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
  • Able to work in a fast-paced environment that may require quick movements and multitasking
  • Ability to work in varying temperature conditions, including stockroom and receiving areas
  • Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Retail Sales Lead

Rochester Hills, Michigan RealTruck.com

Posted 4 days ago

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Job Description

Retail Sales Lead

The Retail Sales Lead plays a critical role in delivering an exceptional in-store experience while supporting daily store operations. This position serves as a brand ambassador, driving sales performance, fostering customer relationships, and supporting the Retail Leadership Team in achieving operational and financial goals. The Retail Sales Lead acts as a trusted team leader, responsible for opening or closing the store, mentoring team members, and ensuring the store operates efficiently and securely.

Core functions include:

  • Create an engaging and personalized customer experience by understanding vehicle accessory needs and offering tailored product recommendations.
  • Drive sales through expert product knowledge, upselling, and cross-selling aftermarket accessories and services.
  • Serve as a point of escalation to resolve customer issues promptly and professionally.
  • Promote loyalty programs, store services (e.g., installations), and ongoing promotions to increase customer retention and revenue.
  • Act as a liaison between customers and the installation team to ensure product readiness and clear understanding of installation requirements.

Leadership & Keyholding includes:

  • Will have opening and closing responsibilities and ensuring store security.
  • Support leadership with daily store functions, including scheduling, visual merchandising, and shift delegation.
  • Provide coaching, guidance, and feedback to team members to support their development and performance.
  • Support training efforts for new hires and reinforce operational and service standards.

Operations & Compliance includes:

  • Assist with inventory management including receiving, stocking, merchandising, and conducting cycle counts.
  • Maintain a clean, organized, and compliant retail environment aligned with safety standards and visual guidelines.
  • Ensure all store policies, procedures, and controls are followed consistently.
  • Monitor KPIs such as sales, customer satisfaction, conversion rates, and average transaction value, and provide input on improvement strategies.

Community Engagement & Brand Awareness includes:

  • Represent the brand at local events and assist with community engagement efforts to promote store traffic and awareness.
  • Support initiatives that enhance the store's connection to local automotive communities and car culture.

Collaboration & Communication includes:

  • Communicate regularly with the Retail Leadership Team on customer feedback, market trends, product needs, and competitor activity.
  • Participate in team meetings and contribute ideas to drive performance, culture, and customer satisfaction.

Qualifications & Requirements include:

  • High school diploma or GED required; college coursework or degree preferred.
  • 3+ years of retail sales experience required; automotive aftermarket or specialty retail experience is a strong plus.
  • Passion for the automotive industry and strong knowledge of vehicle accessories, modifications, and product trends.
  • Strong interpersonal, communication, and leadership skills.
  • Proven ability to deliver results in a fast-paced, customer-focused environment.
  • Proficiency in POS systems and Microsoft Office Suite.
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Required Licenses include:

  • Valid driver's license and a clean driving record.

Skills, Abilities, and Knowledge include:

  • Strong interpersonal and communication skills for building lasting customer relationships.
  • Ability to assess customer needs and recommend appropriate automotive products and services.
  • Consultative selling techniques and upselling/cross-selling expertise.
  • Demonstrated ability to meet or exceed individual and team sales targets.
  • Professional demeanor with a focus on delivering exceptional customer experiences.
  • Basic knowledge interpreting technical documents, vehicle schematics, and work orders.
  • Excellent communication skills to interact positively with customers and address their concerns effectively.
  • In-depth understanding of aftermarket automotive accessories, parts, and installation services.
  • Knowledge of current automotive retail trends and consumer preferences.
  • Familiarity with vehicle makes, models, and compatibility of products.
  • Knowledge of promotional campaigns and ability to execute marketing initiatives at store level.

Travel includes:

  • Minimal 20%.

Competencies include:

  • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Supervisor responsibilities include:

  • Lead: working team member who coordinates, supports, trains, and is a knowledge resource for other team members. No direct reports or supervisory responsibility.

Physical requirements include:

  • This position is subject to Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Ability to stand for extended periods of time. This position is subject to the following physical activities: bending, kneeling, crouching, and reaching to retrieve or stock products, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, and hearing.

Visual acuity includes:

  • Close vision for reading product labels, POS screens, and technical information. Ability to distinguish colors, shapes, and product details for accurate sales and stocking. Visual acuity to assess vehicle accessory fitment or product compatibility. Awareness of surroundings for safety when working around vehicles, equipment, and moving parts.

Working conditions include:

  • The worker is subject to a retail store setting with exposure to both customer-facing sales floor and stockroom/warehouse areas. Possible exposure to vehicle exhaust, dust, grease, and cleaning agents. Moderate to high noise levels from customer activity, tools, or installation services. Interaction with a wide variety of customers, team members, and service technicians. Work schedule may include evenings, weekends, and holidays depending on business needs. Fast-paced environment requiring multitasking and adaptability to shifting priorities.
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Retail Sales Lead

55400 Minneapolis, Minnesota POP MART Americas

Posted 4 days ago

Job Viewed

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Job Description

Sales Lead

We are in search of a full-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

What You Will Achieve

  • Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team
  • Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience
  • Maintain a clean, organized, and safe store environment for customers, employees, and store products
  • Leads store to meet store standards that reflects company brand image, values, and culture
  • Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
  • Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
  • Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
  • Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
  • Drive sales of company key products such as Blind boxes, MEGA, and accessories
  • Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Inventory Management (1 or the other depending on store volume)

  • Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
  • Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
  • Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
  • Works closely with Inventory ASM to determine BOH and warehouse inventory levels
  • Required to work specific days of the week depending on Visual/Inventory Management responsibilities
  • Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

  • Retail industry knowledge, skills, and abilities
  • Confident and comfortable engaging customers to deliver great customer experience
  • More than 1 year of store retail experience, supervisor or leader experience preferred
  • High level of ethics, values, integrity, and trust
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
  • Ability to adapt to a fast-paced environment and implement new standardization directives
  • High School Diploma
  • Must be 18 years old or older

Physical Requirements:

  • Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
  • Ability to stand and walk for extended periods (up to 6-8 hours per shift)
  • Ability to bend, kneel, reach, and climb ladders or step stools safely
  • Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
  • Able to work in a fast-paced environment that may require quick movements and multitasking
  • Ability to work in varying temperature conditions, including stockroom and receiving areas
  • Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Retail Sales Lead

21046 Columbia, Maryland POP MART Americas

Posted 6 days ago

Job Viewed

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Job Description

Sales Lead

POP MART, founded in 2010, is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and should be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

What You Will Achieve

  • Supervise the sales floor of Pop Mart employees setting expectations, goals, and motivating team
  • Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience
  • Maintain a clean, organized, and safe store environment for customers, employees, and store products
  • Leads store to meet store standards that reflects company brand image, values, and culture
  • Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
  • Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
  • Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
  • Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
  • Drive sales of company key products such as Blind boxes, MEGA, and accessories
  • Must be able to work flexible hours including nights, weekends, holidays

Visual Merchandising & Inventory Management (1 or the other depending on store volume)

  • Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
  • Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
  • Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
  • Works closely with Inventory ASM to determine BOH and warehouse inventory levels
  • Required to work specific days of the week depending on Visual/Inventory Management responsibilities
  • Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Qualifications:

  • Retail industry knowledge, skills, and abilities
  • Confident and comfortable engaging customers to deliver great customer experience
  • More than 1 year of store retail experience, supervisor or leader experience preferred
  • High level of ethics, values, integrity, and trust
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
  • Ability to adapt to a fast-paced environment and implement new standardization directives
  • High School Diploma
  • Must be 18 years old or older

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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