Director of Operations - Retail Management

21201 Baltimore, Maryland $140000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking an experienced and strategic Director of Operations to oversee their retail operations in the **Baltimore, Maryland, US** area. This is an on-site position requiring a strong presence within the designated regions. The Director of Operations will be responsible for driving operational excellence, maximizing profitability, and ensuring a superior customer experience across multiple retail locations. This leadership role demands exceptional management acumen, a data-driven approach to decision-making, and the ability to inspire and develop high-performing teams.

Key Responsibilities:
  • Develop and implement strategic operational plans to achieve business objectives and drive growth.
  • Oversee the daily operations of multiple retail stores, ensuring efficiency, productivity, and adherence to company standards.
  • Manage budgets, control costs, and identify opportunities for revenue enhancement.
  • Lead, mentor, and develop regional managers and store teams, fostering a positive and performance-driven culture.
  • Ensure compliance with all company policies, procedures, and relevant regulations.
  • Analyze sales data, customer feedback, and market trends to identify areas for improvement and innovation.
  • Implement operational best practices for inventory management, visual merchandising, and customer service.
  • Collaborate with cross-functional departments, including Marketing, HR, and Merchandising, to align operational strategies.
  • Conduct regular store visits and performance evaluations to ensure consistency and quality.
  • Drive initiatives to enhance the customer journey and build brand loyalty.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
  • 10+ years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multiple locations.
  • Demonstrated success in driving operational efficiency, profitability, and sales growth in a retail environment.
  • Strong understanding of retail financial metrics and P&L management.
  • Proven ability to lead, motivate, and develop large teams.
  • Excellent strategic thinking, problem-solving, and decision-making skills.
  • Exceptional communication, interpersonal, and presentation skills.
  • Proficiency in retail management software and business intelligence tools.
  • Ability to travel frequently within the assigned region.
  • Strong knowledge of retail trends and best practices.
This is a pivotal leadership role for a seasoned operations professional looking to make a significant impact in **Baltimore, Maryland, US**. Join our client's team and drive success across their retail portfolio.
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Rental Sales Management Trainee

21217 Baltimore, Maryland Ryder System

Posted 1 day ago

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_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**START ON A CAREER PATH THAT HAS A FUTURE**
At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Rental Manager Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion.
Job Summary
This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. _We allow you to carve out your own career path and promote from within_ , based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares!
You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America ( by **Newsweek** , America's Best Large Employers ( by **Forbes** , World's Most Admired Companies ( by **Fortune Magazine** , Top Company for Women to Work for in Transportation ( by **Women in Trucking,** Overdrive Award ( by **General Motors** , Food Logistics' Top 3PL Award ( by **SDC EXEC** , Reader's Choice Excellence Awards by **Inbound Logistics** , & Top Women to Watch in Transportation ( . What about our green initiative? We have the largest EV footprint in the U.S. In addition to that, **Verizon** has recognized Ryder with Supplier Environmental Excellence Award .
Have we mentioned we value our people? Hear it from the people that work here!
Functions**
Handling the sales and process for inbound calls as well as outbound solicitation
Maintain current and accurate data within the company's marketing database
Responsible for generating rental, lease and used vehicle sales leads
Manage all rental asset processes to include Vehicle Pm and cleanliness standards
Meet overall Ryder market share by successfully executing the sales and marketing initiatives
Maintain compliance with company, local, state, federal and other regulatory agencies
Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base
**Additional Responsibilities**
On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
Performs other duties as assigned.
**Skills and Abilities**
Strong verbal and written communication skills
Excellent communication and interpersonal skills
Possesses flexibility to work in a fast paced, dynamic environment
High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team
Detail oriented with strong follow-up practices
Possess a high degree of common sense and the aptitude to learn quickly
Ability to relocate in the region/US at the conclusion of the training program
Must be computer literate intermediate required
**Qualifications**
Bachelor's degree required business administration or similar related degree
One (1) year or more customer service with issues resolution experience preferred
Must be computer literate intermediate required
**Travel**
None
**DOT Regulated**
No
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
**#FB**
**#INDexempt**
**#LI-RB**
**Job Category:** Operations and Support
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$58K
Maximum Pay Range:
$63K
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd
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Sales & Client Management Intern

21045 Columbia, Maryland UNUM

Posted 1 day ago

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Job Description

When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning.
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Unum is looking for rising seniors ready to explore a career in sales and client management to join our 10-week paid internship program!
Your Summer at Unum:
Our internship program could be the first step on a career path that offers tremendous growth potential! You will be immersed in our company's culture on a team where your manager and mentor will assign you rewarding project work that culminates in an end-of-summer presentation to key business leaders. This work will give you the opportunity to learn the full lifecycle of a Unum case and provide you with a realistic look at what it means to be a Unum Producer. You will be asked to work independently, as well as collaboratively within teams. Our 10-week internship program has many focus areas including, but not limited to: Prospecting and Quoting, Selling, Enrollment, Onboarding, and Relationship Management.
**Principal Duties and Responsibilities**
+ Work for Unum which is the leader in the disability-based employee benefits marketplace and in a professional office setting
+ Weekly focus areas covering the lifecycle of a Unum case that will allow you to experience and analyze the problem from start to finish
+ Assigned mentors and sponsors to help guide and support you throughout your internship experience and beyond
+ Dedicated support for resume writing and interview prep
+ Skill development workshops designed to sharpen your professional skills
+ Targeted and guided job shadows with your mentor and sales and client management colleagues
+ Capstone Presentation: Analyzing an assigned business case
+ Learn about our Field and Home Office departmental and corporate functions
+ Attend weekly information sessions and networking opportunities with your intern cohort
+ Earn college credits for your internship _(Faculty/Hiring Manager pre-approvals are required)_
**Job Specifications**
+ Candidates must be enrolled in an accredited college degree program
+ Preference given to rising seniors and first year graduate students
+ Competitive GPA
+ Demonstrates leadership skills and involvement in extra-curricular activities
+ Demonstrates a genuine interest in sales and client management as well as a desire to learn more about the insurance industry
+ Skilled at analytical and critical thinking
+ Proficiency in MS Word and Excel software applications
+ Ability to work independently and be self-directed on project work
+ Excellent communication and organizational skills
+ Intern must be available to work approximately 40 hours per week during regular business hours
**#LI-TB1**
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
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Sales Performance Management Senior Consultant

21217 Baltimore, Maryland Deloitte

Posted 1 day ago

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Sales Performance Management Senior Consultant
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on May 31, 2026.
Work you'll do
As a Senior Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Responsibilities include, but are not limited to:
+ Helping companies maximize the return for their digital sales enablement and sales operations infrastructure investment
+ Working with Sales and Operations leaders to deliver the best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
+ Preparing for and leading Discovery workshops to document and validate detailed user stories
+ Addressing sales planning and/or sales compensation issues across different business sectors
+ Offering end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
+ Acting in a mentoring capacity to support the career development of other colleagues
+ Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
+ Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
+ Minimum of five (5) years of experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
+ Minimum of four (4) years of experience designing and configuring solutions in Anaplan, Varicent, Pigment, Spiff, or SAP Commissions
+ Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor's Degree (BS or BA)
Preferred
+ Previous "Big 4" experience
+ Experience implementing other SPM platforms (Oracle Fusion Incentive Compensation, Xactly, Captivate IQ)
+ Advanced degree in related specialization area
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000 to $231,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Retail Operations Manager

21201 Baltimore, Maryland $80000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is seeking a highly organized and results-driven Retail Operations Manager to lead their remote-based operations team. This role is crucial for ensuring the seamless execution of retail strategies, optimizing store performance, and enhancing the overall customer experience. You will be responsible for developing and implementing operational policies, managing inventory, driving sales initiatives, and ensuring compliance with company standards across all retail locations. The ideal candidate possesses strong leadership skills, a deep understanding of retail dynamics, and the ability to manage a geographically dispersed team effectively.

Key Responsibilities:
  • Develop and implement efficient retail operational procedures and best practices to maximize productivity and profitability.
  • Oversee inventory management, including stock control, replenishment, and loss prevention strategies.
  • Drive sales performance by setting targets, analyzing sales data, and implementing effective sales strategies.
  • Ensure exceptional customer service standards are met and consistently exceeded across all retail touchpoints.
  • Manage store budgets, including P&L analysis, expense control, and financial reporting.
  • Lead, train, and motivate store managers and their teams to achieve operational and sales goals.
  • Ensure compliance with all health, safety, and security regulations.
  • Collaborate with merchandising and marketing teams to execute store layouts and promotional activities.
  • Analyze operational data to identify areas for improvement and implement corrective actions.
  • Develop and maintain strong relationships with suppliers and vendors.
  • Conduct regular store visits (virtually or as needed for critical assessments) to ensure brand standards are maintained.
  • Implement and manage technology solutions to enhance retail operations.
Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • 5+ years of progressive experience in retail operations management, with a proven track record of success.
  • Strong understanding of retail merchandising, inventory management, and loss prevention techniques.
  • Excellent leadership, team management, and motivational skills.
  • Proficiency in retail management software and point-of-sale (POS) systems.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Exceptional communication, interpersonal, and negotiation skills.
  • Ability to manage multiple priorities and delegate tasks effectively in a remote setting.
  • Passion for delivering outstanding customer experiences.
  • Experience in multi-unit retail management is highly desirable.
This is an exciting opportunity for a seasoned retail professional to lead operational excellence from a remote location, making a significant impact on our client's retail presence.
Apply Now

Retail Operations Manager

21201 Baltimore, Maryland $95000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a renowned retail brand, is seeking a highly motivated and experienced Retail Operations Manager to oversee operations at their flagship store in Baltimore, Maryland . This hands-on role is pivotal in ensuring the smooth and efficient day-to-day functioning of the retail environment, delivering exceptional customer experiences and achieving sales targets. The Retail Operations Manager will be responsible for managing all aspects of store operations, including inventory management, visual merchandising, staff scheduling, training, and customer service.

You will work closely with the store director to develop and implement strategies that enhance sales performance, optimize operational efficiency, and maintain high standards of brand presentation. Key responsibilities include managing budgets, controlling costs, ensuring compliance with all company policies and procedures, and fostering a positive and productive work environment for the store team. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a keen understanding of retail dynamics. A proven track record in a similar management role within the retail sector is essential. You must be adept at motivating teams, driving performance, and adapting to the evolving needs of the retail landscape. This is an exciting opportunity to lead a high-performing team and contribute to the success of a leading retail brand.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of progressive experience in retail management, with at least 3 years in an operations-focused role.
  • Proven ability to manage store budgets, inventory, and staff effectively.
  • Strong understanding of retail sales, customer service principles, and visual merchandising.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Passion for the retail industry and delivering exceptional customer experiences.
Apply Now

Retail Operations Manager

21201 Baltimore, Maryland $80000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly motivated and experienced Retail Operations Manager to oversee their operations in Baltimore, Maryland, US . This critical role is responsible for ensuring the smooth and efficient functioning of all retail activities, driving sales performance, and maintaining exceptional customer service standards. You will manage a team of store associates and supervisors, providing leadership, training, and performance management to foster a productive and positive work environment. Key responsibilities include developing and implementing operational procedures, managing inventory control, overseeing visual merchandising, and ensuring compliance with company policies and safety regulations. You will also be responsible for budget management, P&L analysis, and identifying opportunities for cost savings and revenue growth. The ideal candidate will have a proven track record in retail management, with a deep understanding of retail operations, sales strategies, and customer relationship management. Strong leadership, communication, and problem-solving skills are essential. You should be adept at motivating teams, driving results, and adapting to the dynamic retail landscape. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Several years of progressive experience in retail management are required. This role requires hands-on involvement and a commitment to delivering outstanding retail experiences for our clients' customers. You will be instrumental in maintaining brand standards and contributing to the overall success of the retail division. This is a fantastic opportunity for a results-oriented individual to take on significant responsibility within a respected organization.
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Retail Operations Specialist

21201 Baltimore, Maryland $70000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a proactive and detail-oriented Retail Operations Specialist to join their fully remote team. This role will play a crucial part in optimizing and streamlining our retail operational processes across all channels. You will be responsible for analyzing current operational workflows, identifying areas for improvement, and implementing efficient solutions to enhance productivity and customer satisfaction. Key duties include developing and maintaining operational procedures, managing inventory systems, and coordinating with various departments to ensure seamless execution of retail strategies. The ideal candidate will have a strong understanding of retail management principles, supply chain logistics, and point-of-sale systems. Proficiency in data analysis and reporting is essential for tracking key performance indicators (KPIs) and providing actionable insights to leadership. You will also be involved in training retail staff on new operational protocols and ensuring adherence to company standards. Excellent communication and interpersonal skills are required to effectively collaborate with internal teams and external partners. This position demands strong organizational skills, problem-solving abilities, and a commitment to continuous improvement. A bachelor's degree in Business Administration, Marketing, or a related field is preferred, along with relevant experience in retail operations. This is a remote position, offering the flexibility to work from home. Join our client and contribute to driving operational excellence in a fast-paced retail environment.
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Remote Retail Operations Manager

21201 Baltimore, Maryland $95000 Annually WhatJobs

Posted today

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full-time
Our client is looking for an experienced and highly organized Remote Retail Operations Manager to oversee and optimize their retail operations from a remote setting. This is a critical role responsible for ensuring seamless execution of all operational aspects across multiple retail locations, driving efficiency and profitability. You will be tasked with developing and implementing operational strategies, setting performance standards, and analyzing sales data to identify areas for improvement. Key responsibilities include managing inventory, optimizing supply chain logistics, and ensuring compliance with company policies and procedures. You will also be responsible for training and supporting store managers and their teams, fostering a positive and productive work environment. The ideal candidate will have a strong background in retail management, with a deep understanding of operational best practices. Proven experience in managing multi-unit retail operations is essential. You should be proficient in using retail management software, inventory control systems, and data analytics tools. Excellent leadership, communication, and problem-solving skills are required to effectively manage teams and operations remotely. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred, along with at least 5 years of relevant experience. This fully remote position offers the opportunity to make a significant impact on our retail business while enjoying the flexibility of working from home.
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