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Job Description: Sr. Director of Asset Protection

Position Overview:

The Sr. Director of Loss Prevention is responsible for developing and leading strategies to minimize theft, fraud, and other forms of shrinkage across the retail organization. This position oversees loss prevention teams, implements security measures, and ensures compliance with all safety and regulatory standards. The director will also collaborate with various departments to promote a culture of accountability and vigilance, safeguarding the company's assets, employees, and customers.

Key Responsibilities:

Strategic Leadership:

• Develop and implement comprehensive loss prevention programs and strategies.
• Establish goals, benchmarks, and KPIs to measure the effectiveness of loss prevention initiatives.
• Analyze industry trends and emerging risks to adapt strategies accordingly.

Operational Oversight:

• Oversee the daily operations of loss prevention teams across all retail locations.
• Conduct regular audits, assessments, and investigations to identify and mitigate risks.

Team Management:

• Recruit, train, and mentor loss prevention staff, fostering professional growth.
• Provide guidance and leadership to regional and store-level loss prevention managers.
• Promote cross-functional collaboration to align loss prevention goals with overall business objectives.

Risk Mitigation & Investigations:

• Lead investigations into theft, fraud, and other incidents of loss.
• Collaborate with law enforcement and legal teams when necessary.
• Develop and enforce policies and procedures to reduce internal and external theft.

Compliance & Safety:

• Ensure all locations comply with federal, state, and local regulations regarding security and safety.
• Develop and implement safety protocols to protect employees and customers.
• Conduct training sessions on loss prevention, safety, and fraud awareness.

Reporting & Analytics:

• Utilize data analytics to identify shrink trends and high-risk areas.
• Prepare and present reports to senior management detailing loss prevention performance and recommendations.
• Monitor the financial impact of loss prevention efforts on the organization's bottom line.

Qualifications:

• Education: Bachelor’s degree in Criminal Justice, Business Administration, or a related field (Master’s degree preferred).
• Experience: 7+ years of experience in retail loss prevention, with at least 3 years in a leadership role.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in security technology, surveillance systems, and data analysis tools.
• Thorough understanding of retail operations and industry best practices.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Risk Assessment and Mitigation
• Ethical Judgment and Integrity
• Collaboration and Influence

This role is critical to ensuring the financial health and operational integrity of the retail organization by proactively addressing security risks and promoting a secure shopping environment.

Job Description: Sr. Director of Asset Protection

Position Overview:

The Sr. Director of Loss Prevention is responsible for developing and leading strategies to minimize theft, fraud, and other forms of shrinkage across the retail organization. This position oversees loss prevention teams, implements security measures, and ensures compliance with all safety and regulatory standards. The director will also collaborate with various departments to promote a culture of accountability and vigilance, safeguarding the company's assets, employees, and customers.

Key Responsibilities:

Strategic Leadership:

• Develop and implement comprehensive loss prevention programs and strategies.
• Establish goals, benchmarks, and KPIs to measure the effectiveness of loss prevention initiatives.
• Analyze industry trends and emerging risks to adapt strategies accordingly.

Operational Oversight:

• Oversee the daily operations of loss prevention teams across all retail locations.
• Conduct regular audits, assessments, and investigations to identify and mitigate risks.

Team Management:

• Recruit, train, and mentor loss prevention staff, fostering professional growth.
• Provide guidance and leadership to regional and store-level loss prevention managers.
• Promote cross-functional collaboration to align loss prevention goals with overall business objectives.

Risk Mitigation & Investigations:

• Lead investigations into theft, fraud, and other incidents of loss.
• Collaborate with law enforcement and legal teams when necessary.
• Develop and enforce policies and procedures to reduce internal and external theft.

Compliance & Safety:

• Ensure all locations comply with federal, state, and local regulations regarding security and safety.
• Develop and implement safety protocols to protect employees and customers.
• Conduct training sessions on loss prevention, safety, and fraud awareness.

Reporting & Analytics:

• Utilize data analytics to identify shrink trends and high-risk areas.
• Prepare and present reports to senior management detailing loss prevention performance and recommendations.
• Monitor the financial impact of loss prevention efforts on the organization's bottom line.

Qualifications:

• Education: Bachelors degree in Criminal Justice, Business Administration, or a related field (Masters degree preferred).
• Experience: 7+ years of experience in retail loss prevention, with at least 3 years in a leadership role.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in security technology, surveillance systems, and data analysis tools.
• Thorough understanding of retail operations and industry best practices.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Risk Assessment and Mitigation
• Ethical Judgment and Integrity
• Collaboration and Influence

This role is critical to ensuring the financial health and operational integrity of the retail organization by proactively addressing security risks and promoting a secure shopping environment.

• Developing and executing comprehensive retail operational strategies to achieve sales and profitability targets.
• Overseeing the day-to-day operations of multiple specialty retail stores, ensuring seamless service delivery.
• Managing store P&Ls, controlling costs, and identifying opportunities for revenue enhancement.
• Leading, mentoring, and developing a high-performing team of store managers and associates.
• Implementing and enforcing company policies, procedures, and visual merchandising standards.
• Analyzing sales data and market trends to identify opportunities for improvement and growth.
• Driving exceptional customer service standards and resolving escalated customer issues promptly.
• Collaborating with marketing and merchandising teams to align store initiatives with broader brand strategies.
• Ensuring compliance with all health, safety, and security regulations within retail environments.
• Implementing new operational initiatives and technologies to enhance efficiency and customer experience.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 7 years of progressive experience in retail management, with at least 3 years in a multi-unit leadership role.
• Proven track record of exceeding sales targets and managing operational budgets effectively.
• Strong understanding of retail KPIs, P&L management, and inventory control.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to motivate and develop teams.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Strategic thinking and problem-solving abilities.
• A passion for delivering outstanding customer experiences and fostering a positive store culture.
• Experience within the Boston, Massachusetts, US retail landscape is highly beneficial for understanding local market dynamics.

The ideal Operations Associate is independent, motivated, results oriented and committed to providing outstanding customer experiences every day. We're seeking candidates who are tech savvy and have strong operations skills to be part of our store operation's team.

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer's orders following quality, packing and shipping standards
• Utilize inventory management systems (RFID) to scan, process and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
• Support sales floor team with customer service related tasks if needed (cash wrap, fitting room, replenishment and etc.)
• Transfer products in/out, ship backs and mail in returns
• Follow all company policies and procedures and notify management of any infractions

Benefits:

Full-time, hourly position: The Company provides: Medical, Dental, Vision, Life & ADD, Short and Long Term Disability, Flexible spending and commuter benefits accounts, 15 days of paid vacation/personal leave and 9 days of sick leave per calendar year, pro-rated based on hire date; 8 days of paid holidays and 1.5 times the employee's regular rate for all hours worked on stated holidays, 401K (with employer matching).

Part-time, hourly position: The Company provides: Commuter benefits accounts, Sick leave per calendar year, earned under MA PSSL, 1.5 times the employee's regular rate for all hours worked on stated holidays, 401K (with employer matching); Career advancement opportunities for driven team members who consistently deliver strong results.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

• Perform all fulfillment duties including picking, tagging, and shipping transfers for each of our retail locations while maintaining service level agreements (SLA)

• Pick inventory for shipment with a 100% accuracy rate

• Tag each item across all product categories following specific TRR retail guidelines

• Conduct quality inspections while handling and preparing inventory for retail locations

• Handle reverse logistics of inventory for putaway to warehouse standards

• Process all parcel shipments with the designated carrier

• Execute general warehousing practices including safety, organization, and housekeeping

Minimum Requirements:

• 6+ months of experience working in a warehouse production environment

• Ability to relay verbal and written information concisely and effectively

• Outstanding time management, planning, and coordinating skills

• Proven ability to excel in a high-volume, repetitive, quota-driven environment

• Self-motivation and a drive to achieve results

• Exceptional attention to detail and organization skills

• Adaptability and openness to change

• Receptiveness to feedback to improve performance

• Ability to work Monday- Friday and overtime as needed

• Ability to regularly lift and move up to 25 pounds

• Ability to stand for up to 10 hours at a time

Preferred Requirements:

• Experience working in retail back of house environment

• Ability to read and write in English

• Proficiency with Mac OS and Google Suite, and scanner technology

• Hourly base pay + incentive pay based on performance/ quota targets achieved

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan (purchase stock at discounted rates)

• 401K (with company matching up to $000)

• Medical, Dental & Vision Insurance

• Paid parental leave

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays

• State of the art, climate-controlled warehouse facility

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Company: SBH

Proposed Job Title: Store Operations Associate

Date Evaluated: August 2024

Grade: STR

Job Code: USA-0130SO; CAN-0130SO; PRI-0130SO

Positions Reporting to this job: None

Department: Store Operations

Reports to (Title): Store Manager

Supports a world class customer experience by leading the operations execution of the store. Assists the flow of product at all stages including inventory, receiving, product placement, backstock and re-stocking efficiency. Ensures all inventory processes are complete and accurate, and the store is maintained to meet Brand Standards.

60% Operations: Effectively support timely execution of shipment processing, including 48-hour turnaround from delivery, product placement, ASN acknowledgement, damages, inventory accuracy counts, transfers, and retention of all inventory management paperwork. Maintain brand standards and efficiency in stockroom. Keep sales floor, stock room, receiving, shipping, stock, supply, and employee areas clean and organized. Support planogram updates, monthly marketing merchandising floor sets, and price changes as needed. Maintain an exceptional front and back of house store appearance to provide a positive shopping experience for our customers. May open or close the store.

30% Inventory Management/Loss Prevention: Understand and effectively use available company technology and tools to support inventory processes and omni-channel shopping experience. Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.

10% People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Bring world class customer experience to life by providing an optimal customer experience, both external and internal. Support with on-boarding and training needs of new associates as needed. Is an advocate for diversity, inclusion and belonging.

High School Diploma or equivalent

Must be 18 years of age or older

1 + years retail sales/customer service experience preferred

Must be available to meet the scheduling needs of the business, including before or after business hours.

Able to communicate with customers, co-workers and management in a clear and concise manner

Ability to execute brand standards to support with customer service

Can read and follow company guidelines outlined in Brand Standards

Detail orientated

Ability to lift and carry heavy boxes and place product on all shelves

Can follow direction and perform other duties as assigned by Manager

Effective Communicator - Proactively and quickly making sense of complex issues; communicating complicated information simply. Excellent collaborator, exceptional verbal and written communication skills.

Flexible, Agile, Adapter Ability to pivot quickly and manage through change in a constantly evolving retail landscape. Strong organizational skills and strategic thinker in providing a clear direction and priorities top of mind.

X Task Level High

X Departmental/Division Level High

X Project Level High

X Consultative Level High

The amount of discretion or freedom this position has X Strict Adherence to Guidelines

X Interprets and Adapts Guidelines

X Develops and Implements Guidelines

The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Company: SBH

Proposed Job Title: Store Operations Associate

Date Evaluated: August 2024

Grade: STR

Job Code: USA-0130SO; CAN-0130SO; PRI-0130SO

Positions Reporting to this Job: None

Department: Store Operations

Reports to (Title): Store Manager

Essential Function

Supports a world class customer experience by leading the operations execution of the store. Assists the flow of product at all stages including inventory, receiving, product placement, backstock and re-stocking efficiency. Ensures all inventory processes are complete and accurate, and the store is maintained to meet Brand Standards.

Primary Duties

60% Operations: Effectively support timely execution of shipment processing, including 48-hour turnaround from delivery, product placement, ASN acknowledgement, damages, inventory accuracy counts, transfers, and retention of all inventory management paperwork. Maintain brand standards and efficiency in stockroom. Keep sales floor, stock room, receiving, shipping, stock, supply, and employee areas clean and organized. Support planogram updates, monthly marketing merchandising floor sets, and price changes as needed. Maintain an exceptional front and back of house store appearance to provide a positive shopping experience for our customers. May open or close the store.

30% Inventory Management/Loss Prevention: Understand and effectively use available company technology and tools to support inventory processes and omni-channel shopping experience. Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.

10% People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Bring world class customer experience to life by providing an optimal customer experience, both external and internal. Support with on-boarding and training needs of new associates as needed. Is an advocate for diversity, inclusion and belonging.

Knowledge, Skills, and Abilities

High School Diploma or equivalent

Must be 18 years of age or older

1+ years retail sales/customer service experience preferred

Must be available to meet the scheduling needs of the business, including before or after business hours.

Able to communicate with customers, co-workers and management in a clear and concise manner

Ability to execute brand standards to support with customer service

Can read and follow company guidelines outlined in Brand Standards

Detail orientated

Ability to lift and carry heavy boxes and place product on all shelves

Can follow direction and perform other duties as assigned by Manager

Competencies / Attributes

Effective Communicator - Proactively and quickly making sense of complex issues; communicating complicated information simply. Excellent collaborator, exceptional verbal and written communication skills.

Flexible, Agile, Adapter Ability to pivot quickly and manage through change in a constantly evolving retail landscape. Strong organizational skills and strategic thinker in providing a clear direction and priorities top of mind.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level High

Departmental/Division Level High

Project Level High

Consultative Level High

The amount of discretion or freedom this position has

Strict Adherence to Guidelines

Interprets and Adapts Guidelines

Develops and Implements Guidelines

Working Conditions /Physical Requirements

The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.