28,103 Rma jobs in the United States
RMA Specialist
46202 Indianapolis, Indiana
Allegion
Posted 2 days ago
Job Viewed
Job Description
**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
View Now
0
RMA Specialist
46082 Carmel, Indiana
Allegion
Posted 2 days ago
Job Viewed
Job Description
**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
View Now
1
RMA Specialist
80238 Denver, Colorado
Allegion
Posted 2 days ago
Job Viewed
Job Description
**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
View Now
2
RMA Specialist
80932 Colorado Springs, Colorado
Allegion
Posted 2 days ago
Job Viewed
Job Description
**Creating Peace of Mind by Pioneering Safety and Security**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
**Return Material Authorization Specialist-Remote Indianapolis, IN-Colorado Springs, CO**
**(Preferred candidate would be with in 1 Hour of supported facility)**
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._
_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._
**Job Summary:**
**RMA Specialist**
The RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.
**What You Will Do:**
+ Exceed customer and internal expectations by managing the transactional service by delivering on those expectations through timely processing of required duties, resulting in customer loyalty.
+ Process freight claims when required and perform administrative duties associated with shipping call tags for return material and other related functions.
+ Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests required to resolve issues associated with product quality, delivery and order processing errors using multiple ERPs, Microsoft Dynamics CRM, and the Five9 phone and email system.
+ Act as a customer advocate to other internal departments of Allegion.
+ Gather and document return and replacement request information from the Allegion commercial customers through the effective use of CRM tools.
+ Work with internal departments throughout the sector and with factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders.
+ Strive to meet all service level agreements/expectations as set by Allegion.
+ Follow all Allegion policies and processes as required.
**What You Need To Succeed:**
+ Bachelor's degree preferred, HS Diploma or equivalent required
+ 2-5 years combined experience in order entry/customer service and preferred system experience with AS400, Oracle 11i or Dynamics AX
+ Exceptional customer focus with ability to understand customer needs
+ Ability to interact and communicate effectively at all levels of the organization
+ Experience with process improvement initiatives
+ Excellent oral and written communication skills
+ Problem solving ability in a complex environment
+ Customer centric with the ability to balance customer benefits and business goals effectively
+ Strong organizational skills with the ability to execute/implement on strategic design
+ Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
+ Experience with multiple ERP (Oracle, SAP, Microsoft Dynamics, etc.) and CRM (Dynamics CRM)
**Why Work for Us?**
**Allegion is a Great Place to Grow your Career if:**
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
+ You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
**What** **You'll** **Get from Us:**
+ Health, dental and vision insurance coverage, helping you "be safe, be healthy"
+ Competitive Paid Time Off
+ A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
+ Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
+ Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
+ Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
+ Life Insurance - Term life coverage with the option to purchase supplemental coverage
+ Tuition Reimbursement
+ Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can "serve others, not yourself"
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience.
+ The expected Base Salary Range: $9,600 - 68,000. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._
**We Celebrate Who We Are!**
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
Allegion is an equal opportunity and affirmative action employer ( Policy
**We are Allegion.**
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
**We are Allegion.**
View Now
3
RMA Manager
36078 Tallassee, Alabama
Neptune
Posted 13 days ago
Job Viewed
Job Description
Position Summary:
The RMA Manager oversees the Returns Department that processes product returns from customers and distributors nationwide. The individual in this role administers and processes RMAs as directed by the leadership team. They ensure appropriate routing and processing of Warranty returns while identifying process and performance opportunities and coordinating with Operations, Customer Service, Logistics, and other teams as needed to implement improvements and reduce Warranty costs. The RMA Manager develops product expertise and provides guidance to teams driving corrective action for product related issues, as well as Engineers and Technicians performing failure analysis and technical report writing.
Responsibilities and Objectives:
Develop and implement key performance indicators (KPIs) and quality metrics to assess and measure RMA cycle times, root cause identification rates, product quality trends, and customer experience throughout the return process. Conduct regular and systematic monitoring of customer service interactions, including phone calls, emails, chat sessions, and other communication channels. Analyze customer feedback and complaints to identify recurring issues and areas for improvement and share insights with the customer service team for proactive resolution. Identify root causes of service quality issues and work with management to implement corrective actions. Collaborate with training teams to develop and implement training programs based on identified quality improvement areas. Leverage quality monitoring tools and technologies to streamline the evaluation process. Collaborate with engineering and product development teams during New Product Introduction (NPI) to establish RMA procedures, failure modes, repair procedures, and troubleshooting protocols before product launch.
Requirements:
Education: Bachelor’s degree strongly preferred
Experience: 8+ years’ experience in a management role.
Preferred Qualifications: Experience with Jira and Confluence. Familiarity with Microsoft Dynamics. Experience with electronic products, including diagnostics, repair processes, and technical documentation.
Location: Tallassee, Alabama
Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations
Apply Now
4
RMA Technician, Amazon
75007 Carrollton, Texas
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
· Troubleshoot and assist in identifying any potential issues that prevents items from being restocked.
· Follow proper procedure to document test results and quality inspections by gathering proper documentation.
· Identify, troubleshoot and repair any issues prior to releasing any product to the restock department.
· Review materials and resources to ensure accuracy and quality standards are met prior to restocking.
· Process product returns and Conduct product failure analysis.
· Handle the day-to-day RMA disposition duties.
· Maintain, review and update process documentation on a regular basis; creating documents as required.
· Assist Customer Service with RMA Authorization processing as needed.
· Work closely with internal departments such as Operations, Customer Service, and Technical Support.
· Meet and exceed internal and external Service Level Agreements.
· Review current processes on a regular basis and implement new processes as required.
· Filter current Liquidation inventory by analyzing products for restock capabilities.
Basic Qualifications
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
· Troubleshoot and assist in identifying any potential issues that prevents items from being restocked.
· Follow proper procedure to document test results and quality inspections by gathering proper documentation.
· Identify, troubleshoot and repair any issues prior to releasing any product to the restock department.
· Review materials and resources to ensure accuracy and quality standards are met prior to restocking.
· Process product returns and Conduct product failure analysis.
· Handle the day-to-day RMA disposition duties.
· Maintain, review and update process documentation on a regular basis; creating documents as required.
· Assist Customer Service with RMA Authorization processing as needed.
· Work closely with internal departments such as Operations, Customer Service, and Technical Support.
· Meet and exceed internal and external Service Level Agreements.
· Review current processes on a regular basis and implement new processes as required.
· Filter current Liquidation inventory by analyzing products for restock capabilities.
Basic Qualifications
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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5
RMA & Service Manager
San Jose, California
Etched
Posted today
Job Viewed
Job Description
Job Description
Job Description
About Etched
Etched is building the world’s first AI inference system purpose-built for transformers - delivering over 10x higher performance and dramatically lower cost and latency than a B200. With Etched ASICs, you can build products that would be impossible with GPUs, like real-time video generation models and extremely deep & parallel chain-of-thought reasoning agents. Backed by hundreds of millions from top-tier investors and staffed by leading engineers from NVIDIA, Google, and Meta, Etched is redefining the infrastructure layer for the fastest growing industry in history.
Job Summary
Etched is seeking an RMA and Service Manager to build and scale Etched’s service, returns, and field support programs. You’ll create the systems and processes that ensure fast, high-quality resolution of product issues as we ramp from early prototypes to large-scale deployments. This role is hands-on and cross-functional—you’ll partner with engineering, manufacturing, and supply chain teams to identify root causes, improve product reliability, and deliver a seamless customer experience.
If you thrive in fast-paced environments, enjoy solving ambiguous problems, and want to shape compliance infrastructure at a rapidly scaling startup, this role is for you.
Key responsibilities
Build and own Etched’s RMA, service, and support infrastructure for AI hardware at rack, server, and module levels.
Develop and manage RMA workflows, including return authorization, repair/replacement, and reverse logistics.
Create a field service program, including spare parts strategy, repair procedures, and escalation paths.
Partner with engineering and manufacturing teams to drive root cause analysis, corrective actions, and continuous improvement.
Establish repair facilities, depots, or partner networks to support global deployments.
Design and implement metrics and dashboards (turnaround time, failure rates, cost of service) to monitor and improve operations.
Build a knowledge base and training programs for internal teams and external partners.
Act as the customer-facing contact for escalated issues, ensuring excellent service and fast resolution.
You may be a good fit if you have
8+ years of experience in RMA, field service, or hardware support operations.
Proven expertise in hardware troubleshooting, repair, and reverse logistics.
Hands-on experience managing depot repair operations and third-party repair partners.
Strong understanding of failure analysis (FA), root cause, and corrective action processes.
Experience building service programs or processes from scratch in a fast-paced environment.
Excellent communication skills and ability to work closely with customers, suppliers, and internal teams.
Solid technical foundation (Bachelor’s degree in engineering or equivalent experience preferred).
Strong candidates may also have experience with (Nice-to-have qualifications)
Experience supporting server, networking, or AI hardware deployments at scale.
Familiarity with PLM/ERP systems for tracking returns, parts, and repairs.
Knowledge of global logistics, depot repair, and field service partner management.
Background in data-driven service analytics (failure rate analysis, cost optimization, predictive maintenance).
Exposure to ISO standards, quality systems, and regulatory requirements for hardware returns and repairs.
Ability to establish service-level agreements (SLAs) and customer-facing escalation frameworks.
Benefits
Full medical, dental, and vision packages, with generous premium coverage
Housing subsidy of $2,000/month for those living within walking distance of the office
Daily lunch and dinner in our office
Relocation support for those moving to San Jose (Santana Row)
How we’re different
Etched believes in the Bitter Lesson. We think most of the progress in the AI field has come from using more FLOPs to train and run models, and the best way to get more FLOPs is to build model-specific hardware. Larger and larger training runs encourage companies to consolidate around fewer model architectures, which creates a market for single-model ASICs.
We are a fully in-person team in San Jose (Santana Row), and greatly value engineering skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both as needed.
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6
Medical Assistant - RMA, CCMA - Athens
45701 Athens, Ohio
OhioHealth
Posted 1 day ago
Job Viewed
Job Description
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
**Job Description Summary:**
MINIMUM QUALIFICATIONS
High School Diploma or Equivalent AND one of the following:
· Completion of a High School Medical Assistant Career Technical Program, or
· Graduation from an accredited School of Medical Assisting, or
· Completion of Military Medic training, or
· Certification as a Paramedic (EMT-P), or
· At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
-MA certification required - CMA or RMA
**Responsibilities And Duties:**
**Minimum Qualifications:**
High School or GED (Required)CMA1 - CMA (AAMA) Certified Medical Assistant - Certifying Board of the American Association of Medical Assistants
**Additional Job Description:**
**Work Shift:**
Day
**Scheduled Weekly Hours :**
32
**Department**
Admin - Oncology
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
**Job Description Summary:**
MINIMUM QUALIFICATIONS
High School Diploma or Equivalent AND one of the following:
· Completion of a High School Medical Assistant Career Technical Program, or
· Graduation from an accredited School of Medical Assisting, or
· Completion of Military Medic training, or
· Certification as a Paramedic (EMT-P), or
· At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
-MA certification required - CMA or RMA
**Responsibilities And Duties:**
**Minimum Qualifications:**
High School or GED (Required)CMA1 - CMA (AAMA) Certified Medical Assistant - Certifying Board of the American Association of Medical Assistants
**Additional Job Description:**
**Work Shift:**
Day
**Scheduled Weekly Hours :**
32
**Department**
Admin - Oncology
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
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7
Medical Assistant / MA-C / RMA
98857 Warden, Washington
Revel Staffing
Posted 232 days ago
Job Viewed
Job Description
Would you like to work in a healthcare organization that loves to accomplish what is best for the community and their motto is "All of us, for each of you, every time."Would you like to live in an area surrounded by a large freshwater lake that offers 300 plus days of sunshine and the community is about 25K population, facility serves about 77k. There is a small airport, a University, a nice area that offers something for everyone.It is known as a Desert Oasis in the heart of the Columbia Basin in Central Washington with 4 seasons and 330 plus days of sunshine.If that sounds like the change you are looking for, please read on. What they’re looking for: •Active license in the State of Washington as a Medical Assistant-Certified (National certifications must still become credentialed through the WA State Department of Health)•Knowledge of Electronic Medical Record systems, Epic preferred.•Current Healthcare Provider (HCP) CPR certification Hours and compensation potential: •Positions are full time. 5 openings are 7:45am-5:15pm and one is Sun-Sat 8am-7pm.•Range is between $20.50hr-$4.00hr depending on experience. Shift differentials are 2.10hr evenings, 3hr nights, 2.25hr weekends.•Full benefits package including relocation assistance up to $5 and a sign-on bonus up to 5K. What you’ll be doing: •As a Medical Assistant-Certified (MA-C) you will assist providers and other members of the clinic health care team by performing a variety of back-office and patient-related tasks to ensure a smooth patient workflow within the department. In this role, you will provide a variety of patient care procedures within the scope of practice as defined by the facility under Washington State certification. The scope of practice may include, but is not limited to: injections, EKG's, ear lavage and blood draws, measuring patient vital signs, manage rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties as well as informing the provider of schedule changes that impact patient flow. Additional Info: •Reports to the Director. Opportunity to work with a great team. Positions are in Family Medicine, Ortho, Pediatrics, Behavioral Health, Care Today and float(work between different settings0.•Just broke ground on a new hospital to be built and completed in 2 years so an opportunity to grow into a new space.
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8
Certified Medical Assistant (CMA/RMA) - Pediatrics
61821 Armstrong, Illinois
Carle Health
Posted 2 days ago
Job Viewed
Job Description
Overview
The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly.
Qualifications
Certifications: , Education: , Work Experience:
Responsibilities
Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
Office procedures as directed and per department specific competencies. May perform procedures such as urine catheterizations, bladder scanning, suture or staple removal, application or removal of casts at the direction of a provider, reading results of negative TB skin tests or steering patient to the care of a department nurse when TB screening appears to have indications of a positive read, and other diagnostic testing at the point of care.
Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
Administer medications per the provider order.
Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
Maintain department specific competencies related to point of care testing, equipment handling, and specialty training. Administration of immunizations, PPD testing, nebulizer treatments, oral medication administration to patients age 0-21. Obtain vital signs on patients age 0-21 to include weight, height, blood pressure, pulse ox, pulse. Assist with in office procedures such as toenail removal, lesion removal, circumcision. Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking Assist with physical form completion
About Us
**Find it here.**
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly.
Qualifications
Certifications: , Education: , Work Experience:
Responsibilities
Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
Office procedures as directed and per department specific competencies. May perform procedures such as urine catheterizations, bladder scanning, suture or staple removal, application or removal of casts at the direction of a provider, reading results of negative TB skin tests or steering patient to the care of a department nurse when TB screening appears to have indications of a positive read, and other diagnostic testing at the point of care.
Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
Administer medications per the provider order.
Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
Maintain department specific competencies related to point of care testing, equipment handling, and specialty training. Administration of immunizations, PPD testing, nebulizer treatments, oral medication administration to patients age 0-21. Obtain vital signs on patients age 0-21 to include weight, height, blood pressure, pulse ox, pulse. Assist with in office procedures such as toenail removal, lesion removal, circumcision. Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking Assist with physical form completion
About Us
**Find it here.**
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Compensation and Benefits
The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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9