287 Roadside Assistance jobs in the United States

WSP is seeking a full-time (40 hours per week), **Roadside Assistance Driver** in **Aurora, CO** .
The Roadside Assistance Driver provides roadside assistance to stranded motorists, including tire changes, battery jumps, filling overheated radiators, providing gasoline, etc., and keeping the E-470 Beltway free of minor road hazards and trash. Roadside Assistance Drivers will also perform emergency traffic control at incident scenes by using cones, flares, or an RA vehicle to temporarily close travel lanes, entrance and exit ramps, or the entire road. Roadside Assistance will also pick up trash and debris on the roadside when weather permits.
**Schedule: Wednesday-Sunday 2pm - 10pm Off Monday and Tuesday**
+ Additional hours may be available to cover days off, vacations, business need, etc.
+ May be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.
**Expected hourly rate is: $24.29 per hour**
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
+ Assist with the removal of roadway hazards, roadway debris, roadside litter, and roadside debris by walking the road right of way and collecting litter, trash, and debris then depositing into plastic bags. These bags will then be loaded into a vehicle and transported to a central collection point and deposited into dumpsters. Animal carcass removal may be required - large animals must be removed from travel lanes where a vendor service will collect the animal carcass. Small animal carcasses will be relocated to unpaved areas of the roadside.
+ Safely, carefully, and professionally performing all emergency roadside services, including but not limited to: using a jack to safely lift a motor vehicle; changing a tire, filling a tire with air, jump-starting a battery, filling a gas tank with a small amount of gasoline or diesel fuel, filling coolant reservoirs, adding additional oil to an engine, using deicer or washer fluid to clean or unfreeze windshields, securing cargo loads, and assisting other minor mechanical issues.
+ Operate a motor vehicle to respond to service calls quickly and safely while complying with applicable state and federal laws.
+ Respond to crashes and incidents occurring on the tollway and providing temporary traffic control measures while assisting police, fire, EMS, and towing personnel when necessary. These include placing road cones and/or LED flares in live travel lanes, using the Roadside Assistance truck as a traffic control apparatus, sweeping debris out of travel lanes, placing quickdry for fluid spills, using push bumpers to move inoperable vehicles out of travel lanes, or pulling a vehicle using a tow rope.
+ Patrol toll plazas and maintenance sites to ensure security measures are in place and there are no active issues such as fires or burst water pipes.
+ Assist with transporting inter-office mail and other supplies as needed.
+ Perform clerical duties such as record keeping of daily vehicle inspection reports, incident reports, reviewing and responding to email messages, and complete required online and in person training courses.
+ Perform other job-related duties as assigned by a Supervisor or Manager.
+ Meet or exceed performance criteria established for the position including response time targets, litter removal or plaza security checks (dependent on shift), customer survey responses, safety standards, and vehicle cleanliness.
+ Maintain compliance with all company and client policies and procedures
+ Requires a minimum of one year of general work experience, preferably in an outdoor environment.
+ High School Diploma, GED or equivalent.
+ Knowledge of car care and maintenance procedures and the ability to use equipment such as hydraulic jacks, booster cables, impact wrenches, air compressors and general tool sets preferred.
+ Experience with Traffic Incident Management, traffic control, traffic management, or incident management as well as associated training for any of those items is a plus.
+ Must possess a valid State of Colorado Driver's License and have a clean driving record.
+ National Incident Management System 100, 200, 700 Certifications are a plus.
+ Federal Highway Administration SHRP2/National TIM Responder Training certification is a plus.
+ Hazardous Material awareness or responder training and/or certification is a plus.
+ Must be able to communicate proficiently in English. Ability to speak other languages is a plus; Spanish is the second-most frequently encountered language.
+ Ability to react quickly, remain calm, and make decisions using good judgment based on training and standard operating procedures in emergency and non-emergency situations is a must. These qualities must often be shown while working in an outdoor environment that may include inclement weather conditions and heavy volumes of high-speed traffic.
+ Must be able to discern dangerous situations and avoid being struck by high-speed traffic which will be operating within 10' of work areas.
+ Must be able to perform constant physical labor including stooping, crouching, bending, lifting, twisting, etc. while outdoors in all weather conditions for full shift.
+ Must be able to spend long durations sitting in a vehicle seat.
+ Must be able to carry heavy objects such as hydraulic jacks and be able to run to avoid errant vehicles or to remove debris from the travel lanes.
+ Must be able to communicate and operate a cellphone.
+ Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends, and holidays. Due to the nature of the position may require short notice overtime work. Due to the demands of this position outstanding attendance is required.
+ Maintain a clean, professional appearance and a friendly demeanor.
+ Ability to read and interpret documents such as emails, schedules, and procedure manuals.
+ Background screening and drug screening required for all candidates upon conditional offer of employment
+ Ability to achieve and maintain departmental performance standards.
+ Must wear ANSI Class III safety attire while working. Class III uniform shirts, jackets, rain/snow jackets, black pants, summer hats, winter hats, snake gaiters, work gloves, winter work gloves, high-vis balaclavas (face covering for cold weather, rain/snow pants, and ice cleats are provided. Employees must use their own undershirts, socks, and boots.
+ Initial safety and job training is required upon completion of onboarding.
+ Yearly re-certification exams are required, with a minimum passing score of 85% for a Level 1 Driver.
+ Yearly refresher training at the CDOT Traffic Incident Management track is required and furnished by WSP.
**Physical Requirements**
+ Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
+ Must be able to lift and carry 75 pounds.
+ Frequently stand; walk; climb or balance; stoop; kneel; crouch, or crawl; reach with hands and arms; grasping and gripping or pinching of both hands.
+ Frequently sit in a vehicle for multiple hours and wear a seatbelt at all times while in the vehicle.
+ Ability to work in all weather conditions.
+ Uncorrected or corrected vision that is able to read written and electronic documents, understand and interpret information, type on a keyboard and tablet, use a mobile phone, read roadway signage, and read license plates.
+ Frequently communicate via speech, ability to hear and understand verbal speech to maintain communication
+ Daily use of computer and keyboard, tablet devices such as an iPad, vehicle touchscreens and steering wheel controls, standard office equipment, and mobile telephones.
+ Frequent hand/eye coordination to operate computes, other electronic equipment, hand tools, vehicles, and office equipment.
**WSP Benefits**
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

AAA is hiring Roadside Assistance Truck Drivers to join our Roadside Assistance team in Dayton, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

* NO CDL required* *Paid Training!* *Hiring Now*

We offer our Associates:

* Competitive pay range starting at $19/Hour


* Now hiring for Full Time 1st Shift (will include weekends)


* Plenty of overtime during peak season


* Monthly bonuses (potential to earn up to additional $00- 500 per month!)


* Over 3 weeks of Paid Time Off (PTO)


* 8 Paid Holidays


* 401(k) plan with company match


* Medical, Dental, Vision and Prescription Coverage


* FREE AAA Membership


* Tuition Reimbursement


* Paid Training


* Uniforms and tools provided



What will you do?

* Provide lock-out, fuel delivery, battery jump starts, tire changes and towing services using established guidelines and quality control procedures.


* Battery Technicians provide emergency mechanical assistance by selling, installing, testing, and performing other battery warranty services.


* Communicate with members effectively to keep them informed and to ensure their safety.


* Make sound decisions regarding the safe service of vehicles and to accommodate member needs.


* Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.


* Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.


* Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.



Do you have what it takes?

* Must be at least 21 years old.


* Completion of a high school diploma or equivalent.


* Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.


* Ability to pass a physical examination as required by Department of Transportation and/or Company policy.


* 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.


* Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.


* Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.


* Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.


* Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).


* Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).



Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.

Full time Associates are offered a comprehensive benefits package that includes:

* Medical, Dental, and Vision plan options
* Up to 2 weeks Paid parental leave
* 401k plan with company match up to 7%
* 2+ weeks of PTO within your first year
* Paid company holidays
* Company provided volunteer opportunities + 1 volunteer day per year
* Free AAA Membership
* Continual learning reimbursement up to 5,250 per year
* And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Fleet

AAA is hiring Roadside Assistance Truck Drivers to join our Roadside Assistance team in Dayton, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

*** NO CDL required*** Paid Training! Hiring Now

We offer our Associates:

• Competitive pay range starting at $19/Hour

• Now hiring for Full Time 1st Shift (will include weekends)

• Plenty of overtime during peak season

• Monthly bonuses (potential to earn up to additional $00- 500 per month!)

• Over 3 weeks of Paid Time Off (PTO)

• 8 Paid Holidays

• 401(k) plan with company match

• Medical, Dental, Vision and Prescription Coverage

• FREE AAA Membership

• Tuition Reimbursement

• Paid Training

• Uniforms and tools provided

What will you do?

• Provide lock-out, fuel delivery, battery jump starts, tire changes and towing services using established guidelines and quality control procedures.

• Battery Technicians provide emergency mechanical assistance by selling, installing, testing, and performing other battery warranty services.

• Communicate with members effectively to keep them informed and to ensure their safety.

• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.

• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

  Do you have what it takes?

• Must be at least 21 years old.

• Completion of a high school diploma or equivalent.

• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.

• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.

• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).

• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Ready? Let's do this!If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options

• Up to 2 weeks Paid parental leave

• 401k plan with company match up to 7%

• 2+ weeks of PTO within your first year

• Paid company holidays

• Company provided volunteer opportunities + 1 volunteer day per year

• Free AAA Membership

• Continual learning reimbursement up to 5,250 per year

• And MORE! Check out our Benefits Page ( for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Fleet

Our Philadelphia Fleet is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump-starting a car battery, or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

Apply TODAY for a Roadside Assistance Technician, Mobile Battery Technician or Tow Truck Technician position!

NO CDL required Paid Training! Hiring Immediately

We offer our Associates:

• A competitive hourly rate of $20.15 to $3.15 based upon on experience and position

• 10% shift differential for working 2nd shift (adds 2.00+ an hour to the hourly rate!)

• Schedule determined after training and will include weekends!

• Overtime opportunity during peak season

• Monthly bonuses (potential to earn up to an additional 300 month!)

• Generous Paid Time Off (PTO)

• Paid Holidays

• 401(k) plan with company match

• Health, Dental, Vision, & Prescription Coverage

• FREE Life Insurance

• FREE AAA Membership

• Tuition reimbursement up to 5250/year

• PAID training

• PAID uniforms and tools provided

Do you have what it takes?

• Must be at least 21 years old.

• Completion of a high school diploma or equivalent.

• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.

• Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.

• 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

• Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.

• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).

• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

What will you do?

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.

• Provide tow and recovery services using established guidelines and quality control procedures ( Tow Truck Operator position ).

• Sell and install car batteries (Mobile Battery position only).

• Communicate with members effectively to keep them informed and to ensure their safety.

• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.

• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.

• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.

• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options

• Up to 2 weeks Paid parental leave

• 401k plan with company match up to 7%

• 2+ weeks of PTO within your first year

• Paid company holidays

• Company provided volunteer opportunities + 1 volunteer day per year

• Free AAA Membership

• Continual learning reimbursement up to 5,250 per year

• And MORE! Check out our Benefits Page ( for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Fleet

The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential.
**What You'll Do:**
+ Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
+ Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
+ Input and work with various systems to document information accurately and efficiently.
+ Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case.
+ Be able to identify complex situations and escalate to a lead or supervisors as necessary.
+ Maintain confidentiality and comply with company policies and procedures.
+ Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations
**What You'll Need to Have for the Role:**
+ High school diploma or equivalent.
+ Previous customer service experience, preferably in a fast-paced environment.
+ Strong communication and problem-solving skills.
+ Ability to stay calm under pressure and manage multiple tasks simultaneously.
+ Attention to detail and accuracy in data entry.
+ Basic computer skills and ability to navigate call center software.
+ Call center setting with the expectation of answering multiple calls throughout the shift.
+ May require occasional weekend or holiday shifts.
+ Reports to: Roadside Contact Experience Supervisor
Compensation range: $16.00-$9.00 hourly
**Pay Range:**
14.00- 18.27 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential.
**What You'll Do:**
+ Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
+ Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
+ Input and work with various systems to document information accurately and efficiently.
+ Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case.
+ Be able to identify complex situations and escalate to a lead or supervisors as necessary.
+ Maintain confidentiality and comply with company policies and procedures.
+ Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations
**What You'll Need to Have for the Role:**
+ High school diploma or equivalent.
+ Previous customer service experience, preferably in a fast-paced environment.
+ Strong communication and problem-solving skills.
+ Ability to stay calm under pressure and manage multiple tasks simultaneously.
+ Attention to detail and accuracy in data entry.
+ Basic computer skills and ability to navigate call center software.
+ Call center setting with the expectation of answering multiple calls throughout the shift.
+ May require occasional weekend or holiday shifts.
+ Reports to: Roadside Contact Experience Supervisor
**Pay Range:**
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
**Job Summary:**
Responsible for the set up and successful execution of road call service requests for Emergency Roadside Assistance which includes the TA / Petro, and Connect Provider repair networks. Individual is responsible for set up of the repair. Extensive phone and computer duties. Post holder interacts with fleet customers, drivers, field personnel (technicians, TSA's, and Shop Managers), and TAHQ staff. In addition to correct set up, the individual inputs all pertinent road call information into the Truck Service System and Emergency Roadside Assistance Tracking Database.
**Duties and Responsibilities:**
+ Ability to interface with customers/partners/TA/Petro field personnel/TAHQ personnel as necessary to successfully execute all road calls.
+ Ability to work in a team environment. Road call business is not ratable. Must be willing to support and assist in overload work situations. This includes being flexible on breaks and lunch.
+ Must be open to flexible working hours. Emergency Roadside Assistance Connect Center is a 24/7 operation. Individual must be willing to work holidays, weekends and cover for vacation/sick time as required.
+ Understands and achieves stated EBITDA and Emergency Roadside Assistance Connect Center targets.
+ Ability to accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
+ Ability to identify correct part/tool requirements for all road calls and to review inventory levels at site to determine if required service parts are available.
+ Strong customer service skills and phone etiquette.
+ Demonstrates proven ability to work with all repair locations to affect the best roll time possible. This includes successfully demonstrating strong decision making ability to utilize all network options and at site options to meet customer commitments and execute the repair.
+ Handle calls in a timely and efficient manner. Must be able to perform to call standards established for Emergency Roadside Assistance Dispatch Agent I, including executing guidelines for time of dispatch, time of technician arrival and completion time.
+ Maintains high level of understanding of all applicable policies and programs related to TA/Petro, Emergency Roadside Assistance, Shop Operations and Emergency Roadside Assistance Connect Center.
+ Actively participates in all required training and successfully tests out on all training.
+ Seeks training opportunities to improve personal performance capacity and effectiveness.
+ Maintains proficiency on all applicable software/database programs and Truck Service System **.**
**Qualifications:**
**Education:**
High School degree required. Technical College preferred.
**Experience:**
+ Two-year equivalent relevant business experience, preferably in a shop environment.
+ Technical aptitude sufficient to correctly diagnose tractor and/or trailer breakdowns with Class 8 vehicles.
+ PC proficiency with emphasis on Windows-based Excel, TA Intranet, Shop System and Tracking Database.
+ Excellent written and verbal communication skills.
+ Strong people skills required to function effectively in a customer service environment.
+ Proven ability to work successfully under pressure.
**Pay Range**
$16.00 - 16.00
per hour
A pay range listed reflects the
potential pay for this role. The pay will depend on various factors, such as
responsibilities of the position, job duties/requirements, and relevant
experience and skills. Not all positions posted will have a pay range listed.
**With us, you'll enjoy:**
Competitive wages and annual bonus opportunity
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit reasonable estimate of the current pay range for this position is $16.00 per hour. This range reflects the potential base pay across the U.S. for this role. The base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Individuals with a disability may
request a reasonable accommodation related to our recruiting process. If you
would like to request an accommodation related to the recruitment process,
please email us at In your email, please include your
first and last name, phone number, the position and location for which you are
applying, and details pertaining to the accommodation request.
**Working Conditions / Physical Requirements**
In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.
**Disclaimer**
This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential.
**Key Responsibilities:**
· Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
· Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
· Input and work with various systems to document information accurately and efficiently.
· Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case.
· Be able to identify complex situations and escalate to a lead or supervisors as necessary.
· Maintain confidentiality and comply with company policies and procedures.
· Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations
**Qualifications:**
· High school diploma or equivalent.
· Previous customer service experience, preferably in a fast-paced environment.
· Strong communication and problem-solving skills.
· Ability to stay calm under pressure and manage multiple tasks simultaneously.
· Attention to detail and accuracy in data entry.
· Basic computer skills and ability to navigate call center software.
**Work Environment:**
Call center setting with the expectation of answering multiple calls throughout the shift.
May require occasional weekend or holiday shifts.
**Reports to:** Roadside Contact Experience Supervisor
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
**Pay Range:**
$13.81-$16.70 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

This is a remote position.

24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: • a vehicle that won’t start • flat tire(s) • keys locked inside a car • vehicle out of gas • vehicle in an accident • Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives. • Outbound coordination to client’s independent service providers. • Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services. • Probing to identify the need of the customer based on vehicle inoperable situation • Identifying the customer’s location using Google Maps and other client tools • Providing policy coverage details based on the specific client program • Securing a Service Provider to assist the customer, based on the parameters of the policy’s program • Providing status updates to customers calling after the initial request for assistance was processed  Requirements Please click this link for the Basic PC Requirements Computer Specifications  Please note that more detailed information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.  Benefits Select the company you want to work for within our client base. Work from home Flexible schedule