1,864 Rooms Division jobs in the United States

Key Responsibilities

• Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of company products, services and applications with a view to boosting engagement and delivering a guest-centric experience.
• Responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation and timely readiness of guest and crew areas.
• Responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, and OBE information to identify trends that might compromise guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• Responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Rooms Division/Housekeeping operations.
• Cruise ship experience in a similar role is required.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract

• 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed).
• Single cabin

POSITION SUMMARY

The Rooms Division Assistant at Hilton Garden Inn and Homewood Suites, located at 3939 Ocean Bluff Ave, San Diego, CA 92130, plays a key leadership role in overseeing front desk, housekeeping, and engineering operations. This position is responsible for fostering a proactive, welcoming, and efficient service environment, while mentoring and guiding the front desk team to enhance guest satisfaction. The assistant rooms division manager also collaborates with other departments to ensure seamless operations and uphold the highest standards of service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Experience Management:

• Provide a warm welcome and ensure every guest has an enjoyable and memorable experience.
• Analyze guest feedback and implement improvements in service quality, including resolving escalated guest issues promptly.
• Maintain a clean and safe workspace while ensuring that all guest needs are met, and expectations are exceeded.

• Mentor the front desk team, including supervisors, and set performance standards.
• Develop and enforce policies and procedures for front desk operations to enhance guest satisfaction and efficiency.

• Liaise with housekeeping, maintenance, and sales departments to streamline operations and support hotel occupancy goals.
• Confirm group reservations and arrange personalized services for VIP guests and event attendees.

• Handle cash, checks, and credit cards accurately and confidentially.
• Maintain updated records of bookings and payments, ensuring compliance with company policies.
• Follow proper key control procedures and maintain the confidentiality of guest information.

• Respond to requests from the Sales Department for upselling and marketing packages.
• Actively engage in selling and marketing the hotel, both in person and over the phone.

• Strong leadership and strategic planning abilities, with a focus on staff management and guest satisfaction.
• Advanced problem-solving skills and financial acumen for effective budget management.
• Excellent verbal communication and interpersonal skills, able to work independently and as part of a team.
• Adhere to the policies and procedures of the company.
• Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests.
• Know and demonstrate emergency procedures, safety precautions and safe work habits.
• Able to clearly communicate to Associates, guests, vendors, Corporate Executives.
• The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

• Ability to read and interpret documents such as safety rules and procedure manuals; fluency in English is required, and bilingual skills are a plus.

• Any combination of education and experience that provides the required knowledge, skill, and ability.
• A minimum of 1 year of work experience as a Front Desk Agent in a similar operation is preferred.
• Experience with hotel reservation software, especially OnQ PMS, is preferred.

Job Description

Front Office / Guest Services Manager

Come join our team at our new Embassy Suites in downtown Chattanooga, Tennessee opening soon!

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Front Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operations
• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate 
• Oversee the Front Office and maintains a high standard
• Monitor and evaluate guest satisfaction
• Recognize regular and VIP Guests promoting Brand loyalty program
• Maximize room occupancy at best rates
• Promote other services and facilities of the hotel through up-selling techniques
• Set departmental objectives and work schedules
• Recruit, manage, and train, Front Office Team
• Assist with other departments when necessary
• Comply with hotel security, fire regulations, and all health/safety regulations and legislation
• Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
• Have knowledge of surrounding area

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to scheduled shifts
• Able to communicate effectively in writing, by telephone and in person
• Able to work a flexible schedule
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can perform work for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs

We are seeking enthusiastic and dedicated Floor Staff to join our team. As a vital part of our operations, you will ensure a positive experience for all guests while maintaining a welcoming and safe environment. This role is ideal for individuals who enjoy working in a dynamic setting and have a passion for customer service.
CONCESSIONIST
USHER
BOX OFFICE ATTENDANT
Skills:
Proficient guest service, administrative and follow-up skills
Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
Standing, walking, lifting, twisting and bending on a frequent basis
Ability to communicate and work effectively with guests in high- volume setting
Good verbal communication skills as well as math and cash handling skills
Ability to meet tight deadlines under minimal supervision
Work diligently on the goal of excellent service and environment at a non-profit movie theater
Ability to be calm while encouraging positive communication with guests
Positive attitude and neat appearance.
Must speak and understand English.
 

Qualifications:
High energy, can-do attitude, flexibility, teamwork and attention to detail.
Desire and ability to work hard both individually and as a team, and ready to learn and grow.
Commitment to the mission of The Bedford Playhouse.
Willingness to participate in mandatory trainings
Willing to work predominately afternoons, nights and/or weekends
 

Benefits:
Employee discount
Flexible schedule
 

Schedule:
After school
Some evenings
Some weekends

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older

We are seeking an enthusiastic and experienced Guest Services Supervisor to lead our front-line team in delivering exceptional customer experiences. In this role, you will oversee daily operations, support team members, and handle guest interactions with professionalism and care.

The ideal candidate is a natural leader with a passion for service, strong communication skills, and the ability to solve problems quickly and effectively.

• Supervise and support guest services/front desk staff during assigned shifts
• Ensure all guests receive prompt, professional, and courteous service
• Handle escalated customer issues or complaints effectively and diplomatically
• Train, mentor, and coach guest services team members
• Monitor daily operations and ensure procedures are followed
• Maintain accurate records of guest feedback, shift activities, and incidents
• Collaborate with management to improve service quality and efficiency
• Ensure the lobby/front desk area is clean, organized, and welcoming

• High school diploma or equivalent (Bachelor’s degree preferred)
• 2+ years of experience in guest services, front desk, or customer-facing roles
• 1+ year in a supervisory or leadership position preferred
• Excellent communication, interpersonal, and problem-solving skills
• Comfortable with point-of-sale systems, scheduling software, and office tools
• Ability to stay calm under pressure and handle high-stress situations
• Strong organizational skills and attention to detail

Pay: $19.00 per hour

At Great Wolf, the Guest Services Supervisor  brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling  

Join our Pack:    

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

•Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives   

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

Benefits:    

• Medical, Dental, and Vision insurance   
• Health savings account   
• Telehealth resources   
• Life insurance   
• 401K with employer match   
• Paid vacation time off   
• Paid parental leave   

Essential Duties & Responsibilities

• Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
• Ensures daily success of check-in standards and operational efficiencies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
• Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of agents, providing real time feedback and coaching
• Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
• Participates in recruitment and selection of talent for the guest service team
• Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

• High School diploma or GED
• Minimum of 1 year prior experience Rooms Division/Front Desk
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

• Associate's degree or higher in hospitality or related field
• Experience with Opera or similar system
• Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

• Ability to lift 30lbs.
• Ability to stand/sit for long periods of time.
• Ability to bend, stretch and twist

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:    

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.   

 Position Close Date: 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities  

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $19.00 per hour

At Great Wolf, the Guest Services Supervisor  brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling  

Join our Pack:    

•Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

•Great Perks : Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives   

•Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

•Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

•Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

Benefits:    

• Medical, Dental, and Vision insurance   
• Health savings account   
• Telehealth resources   
• Life insurance   
• 401K with employer match   
• Paid vacation time off   
• Paid parental leave   

Essential Duties & Responsibilities

• Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
• Ensures daily success of check-in standards and operational efficiencies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
• Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of agents, providing real time feedback and coaching
• Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
• Participates in recruitment and selection of talent for the guest service team
• Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

• High School diploma or GED
• Minimum of 1 year prior experience Rooms Division/Front Desk
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

• Associate's degree or higher in hospitality or related field
• Experience with Opera or similar system
• Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

• Ability to lift 30lbs.
• Ability to stand/sit for long periods of time.
• Ability to bend, stretch and twist

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:    

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.   

 Position Close Date: 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities  

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.