3,431 Rooms Division jobs in the United States

The Rooms Division Manager is responsible for ensuring the highest standards of cleanliness, sanitation, and maintenance across all guest and crew accommodations, public spaces, and laundry services. This role plays a critical part in enhancing guest satisfaction , driving operational efficiency, and ensuring compliance with public health and company standards. The Rooms Division Manager leads and develops a high-performing team, optimizing service delivery, cost control, and training to maintain an exceptional onboard experience.

• Ensure adherence to company and public health standards for all guest and crew spaces, including accommodations and public areas.
• Perform daily inspections to verify cleanliness, sanitation, and presentation consistency.
• Oversee laundry operations , ensuring high-quality and timely delivery of guest and crew linen and garments.
• Conduct preventive maintenance and inventory reviews , reporting fixture and furnishing conditions for proactive upkeep.

• Drive a guest-centric service culture , ensuring team members deliver personalized experiences and timely resolutions.
• Proactively reduce post-cruise complaints by identifying and addressing service gaps onboard.
• Ensure all Rooms Division teammates uphold company service standards , maintaining a professional and welcoming demeanor.

• Manage Rooms Division expenditures within budget allocations, optimizing cost efficiency.
• Monitor and train teams to maximize laundry revenue while minimizing costs and refunds due to damaged items.
• Implement procedures to reduce waste, breakages, and improper handling of supplies and equipment.

• Mentor and develop the Rooms Division team through structured training, coaching, and career progression support.
• Ensure all team members complete ongoing training programs aligned with their roles and responsibilities.
• Foster a positive and professional work culture , promoting service excellence and operational efficiency.

• 10+ years of experience in the cruise industry or a mix of shipboard and land-based hotel operations .
• Minimum 5 years of experience as a Housekeeping Manager on a cruise ship.
• High School Diploma/GED or Associate Degree in hospitality or a related field.

• Strong general management skills , including time management, planning, and problem-solving.
• Ability to analyze operational data and make informed decisions to improve efficiency.

• Excellent English communication skills (verbal and written); additional languages are preferred.
• A personable, approachable leader with strong social skills and a guest-first mindset.
• Commitment to delivering outstanding guest service and fostering a memorable onboard experience.

• Ability to thrive in a multicultural work environment , maintaining professionalism and collaboration.
• Passion for continuously exceeding expectations and surprising guests with exceptional service

• 6:2 Rotations (Rolling contracts of 6 months onboard the ship followed by 2 months of vacation).
• Single cabin accommodation.

Key Responsibilities

• Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of company products, services and applications with a view to boosting engagement and delivering a guest-centric experience.
• Responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation and timely readiness of guest and crew areas.
• Responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, and OBE information to identify trends that might compromise guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• Responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Rooms Division/Housekeeping operations.
• Cruise ship experience in a similar role is required.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract

• 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed).
• Single cabin

Omni Hotels - JobID: 126136 (Administrative Assistant / Receptionist) As an Operations Coordinator at Omni Hotels, you'll: Provide administrative assistance to the Operations team of the hotel; Handle restaurant reservations requests; Manage Guest Relations communications and Guest correspondence; Assist front office operations as needed; Walk Guest rooms and help housekeeping close out the evening shift; Assist in pulling the requisition for the bar on a nightly basis.Hiring Immediately >>

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

The main purpose of the Rooms Operations Coordinator is to provide support in daily operations and administrative duties related to Rooms Division.

To be thoroughly acquainted with all check-in policies and procedures.

Prepare VIP, SG & Service Recovery amenities and Welcome note cards.

Prepare reports and meeting minutes for Issue Prevention and Rooms meeting.

To be familiar with guest scenarios.

To be familiar with all technical equipment and software related to the Front Desk.

Be familiar with Opera, Access, Ving Card, GoConcierge, and Synergy.

Be aware of business levels, arrival and departure patterns.

Review and update turndown variance reports, kids turndown, SG Wifi routing.

To be familiar with all hotel facilities.

Must have complete understanding of hotel layout and room type offerings.

Review and prepare follow through for daily shift shakedowns/MOD reports.

Understands and can complete Front Desk AM, and Front Desk PM Checklists.

Must have full understanding of Select Guest Program.

Work closely with revenue, housekeeping, front desk, and room service for any special packages, events, and guest requests to ensure all details are carried out correctly.

Set up amenity delivery for any special events or occasions.

Must be able to assist in front office operations during busy times.

Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively, and check equipment maintenance.

Must have excellent customer service skills to diffuse and or resolve difficult guest situations.

Must have excellent written and verbal skills.

Must have excellent organization skills and must be able to multitask.

Customer Service, prior admin experience preferred. Knowledge of Microsoft Word, Excel, Delphi or similar programs. Excellent organizational skills. Clear, positive, energetic communication skills. Able to deliver and communicate to diverse crowd of associates. Excellent communication and literature skills. Prior supervisory experience in a hotel is required, preferably in Front Office or Housekeeping.

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

The main purpose of the Rooms Operations Coordinator is to provide support in daily operations and administrative duties related with Rooms Division.

To be thoroughly acquainted with all check-in policies and procedures.

Prepare VIP, SG & Service Recovery amenities and Welcome note cards.

Prepare reports and meeting minutes for Issue Prevention and Rooms meeting.

To be familiar with guest scenarios.

To be familiar with all technical equipment and software related to the Front Desk.

Be familiar with Opera, Access, Ving Card, GoConcierge, and Synergy.

Be aware of business levels, arrival and departure patterns.

Review and update turndown variance reports, kids turndown, SG Wifi routing.

To be familiar with all hotel facilities.

Must have complete understanding of hotel layout and room type offerings.

Review and prepare follow through for daily shift shakedowns/MOD reports.

Understands and can complete Front Desk AM, and Front Desk PM Checklists.

Must have full understanding of Select Guest Program.

Work closely with revenue, housekeeping, front desk, and room service for any special packages, events, and guest requests to ensure all details are carried out correctly.

Set up amenity delivery for any special events or occasions.

Must be able to assist in front office operations during busy times.

Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively, and check equipment maintenance.

Must have excellent customer service skills to diffuse and or resolve difficult guest situations.

Must have excellent written and verbal skills.

Must have excellent organization skills and must be able to multitask.

Customer Service, prior admin experience preferred. Knowledge of Microsoft Word, Excel, Delphi or similar programs. Excellent organizational skills. Clear, positive, energetic communication skills. Able to deliver and communicate to diverse crowd of associates. Excellent communication and literature skills. Prior supervisory experience in a hotel is required, preferably in Front Office or Housekeeping.

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers' staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Excellent command of the English language, both verbal and written.
• Good command of the Japanese language, both verbal and written.

• Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Willingness to embrace all Company values and Service Credo and lead by example.
• Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.
• Ability to adapt and adjust to a variety of circumstances.

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Job Description

Job Title: Hotel Operations Manager (Full-Time – Rooms Division)
Location: St. Thomas, U.S. Virgin Islands
Employment Type: Full-Time

Job Description:
Lindbergh Bay Hotel & Villas is hiring a full-time Hotel Operations Manager to lead our Rooms Division through a strategic turnaround and into long-term stability. This is an opportunity for an experienced professional to take full ownership of Front Desk and Housekeeping operations while contributing to the hotel's overall improvement and financial performance.

We are seeking a motivated leader who understands the unique dynamics of operating in the Caribbean and is ready to deliver structure, accountability, and results.

Key Responsibilities:

• Direct all day-to-day operations of the Rooms Division, including Front Desk and Housekeeping
• Lead departmental teams with a focus on service excellence, cost control, and team morale
• Conduct operational audits and implement efficient scheduling, payroll, and labor practices
• Work closely with hotel ownership on strategic KPIs and ongoing improvement plans
• Standardize operating procedures, guest service recovery, and staff development initiatives
• Monitor and control financial systems including purchasing, inventory, and petty cash

Preferred Experience and Skills:

• 3+ years in hotel Rooms Division management
• Caribbean experience or ease of relocation to remote/island setting
• Strong financial acumen; able to manage and report on key cost centers
• Familiarity with Roomkey PMS, Amadeus TravelClick/iHotelier, OTAs, and Sage Intacct

Compensation:

• Base salary $65,000 with bonus potential
• Compensation flexibility for high-impact candidates
• Full relocation support and furnished apartment provided

Job Description

Front Office / Guest Services Manager

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Front Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operations
• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate 
• Oversee the Front Office and maintains a high standard
• Monitor and evaluate guest satisfaction
• Recognize regular and VIP Guests promoting Brand loyalty program
• Maximize room occupancy at best rates
• Promote other services and facilities of the hotel through up-selling techniques
• Set departmental objectives and work schedules
• Recruit, manage, and train, Front Office Team
• Assist with other departments when necessary
• Comply with hotel security, fire regulations, and all health/safety regulations and legislation
• Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
• Have knowledge of surrounding area

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to scheduled shifts
• Able to communicate effectively in writing, by telephone and in person
• Able to work a flexible schedule
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can perform work for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.