3,141 Root Cause Analysis jobs in the United States

Root Cause Analysis Engineer

33322 Sunrise, Florida Ford Motor Company

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Job Description

Ford Motor Company is seeking a skilled Root Cause Analysis Engineer to serve as our expert troubleshooter for our in-house electronic modules. These critical systems-including Gateway, Telematics, and Accessory Protocol Interface modules-form the backbone of our vehicles' electronic architecture, controlling everything from connectivity to safety features. As vehicles become increasingly sophisticated, identifying and resolving electronic issues quickly is essential to maintaining Ford's reputation for quality.
In this pivotal role, you'll guide our Build To Print Suppliers through complex failure investigations, analyze data patterns, and implement permanent solutions. Your expertise will directly impact vehicle quality by driving continuous improvement initiatives and ensuring lessons learned are incorporated into future designs. By bridging the gap between current performance and future innovation, you'll help Ford deliver the exceptional quality our customers expect while shaping the electronic systems of tomorrow.
**What you'll do.**
+ Lead and facilitate root cause analysis investigations for complex technical issues, product failures, process deviations, and quality incidents.
+ Apply various RCA methodologies and tools such as 5 Whys, Fishbone diagrams (Ishikawa), Fault Tree Analysis (FTA), Failure Mode and Effects Analysis (FMEA), Pareto analysis, and 8D problem-solving.
+ Collect and analyze relevant data from various sources, including manufacturing data, test results, customer feedback, system logs, and maintenance record
+ Conduct detailed failure analysis investigations on failed products or equipment.
+ Collaborate with cross-functional teams, including design, manufacturing, quality, supply chain, and field service, to gather information and develop comprehensive solutions.
+ Document findings, create detailed RCA reports, and present conclusions and recommended corrective and preventive actions to stakeholders and management.
+ Develop and implement effective solutions to prevent product failures or process issues from recurring.
+ Monitor the effectiveness of implemented solutions and conduct follow-up assessments to ensure sustained improvement.
+ Identify systemic issues and opportunities for improvement across processes and products based on recurring root causes.
+ Provide training and coaching on RCA methodologies and problem-solving techniques to other team members and departments.
+ Contribute to the development and enhancement of the organization's overall RCA program and problem-solving capabilities.
+ Perform risk assessments to proactively prevent future failures.
**You'll have.**
+ Bachelor's Degree in Electrical Engineering or a related engineering field.
+ 3-5 years of Electrical and/or Product Engineering experience in a high-volume electronics manufacturing facility, with a strong focus on problem-solving and root cause analysis.
+ Proven experience and in-depth knowledge of various RCA methodologies and quality tools (e.g., 5 Whys, Fishbone, FTA, FMEA, 8D, 5D, Pareto Charts).
+ Excellent hardware and software debugging skills (Hands-on and Remote).
+ Knowledge of Surface Mount Technology (SMT) processes.
+ Excellent analytical and problem-solving skills with the ability to interpret complex data, diagnose electronic failures, and identify causal relationships.
+ Good verbal and written communication skills
**Even better, you may have.**
+ Experience with 5D/8D and various RCCA methods
+ Excellent hardware and software debugging skills(Hands on and Remote)
+ Detailed understanding of various technologies such as CAN, Automotive Ethernet, Audio, Displays and Cameras, Cellular/WiFi/BT RF
+ Knowledge of chip programming and software download into electronic modules
+ Knowledge of SMT processes
+ Experience with Jira
+ Motivated self-starter experience in a high-volume electronics manufacturing facility.
**What you'll receive in return:**
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, vision, and prescription drug coverage
+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
+ Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year's Day
+ Paid time off and the option to purchase additional vacation time.
For information on Ford's salary and benefits, please visit:
Grade: SG6-SG8
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-
#LI-Onsite #LI-DH1
**Requisition ID** : 49774
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Workday Business Analyst - Smartsheet & Root Cause Analysis

90079 Los Angeles, California ApTask

Posted 7 days ago

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Pay Rate: $70 W2 or $80 C2CJob SummaryThe right candidate will have experience a workday Installation and served in the roles of We're seeking a Business Analyst with a unique blend of Smartsheet expertise and analytical problem-solving skills to identify organizational needs and process gaps. This role will support strategic initiatives by conducting interviews, performing root cause and gap analyses, and translating insights into actionable solutions using Smartsheet and other tools. Key ResponsibilitiesDevelop, maintain, and administer Smartsheet solutions-including forms, workflows, dashboards, and reports.Conduct needs analysis and gap analysis through structured stakeholder interviews and data gathering.Perform root cause analysis to uncover process inefficiencies and recommend improvements.Translate business problems into visual workflows and task management systems using Smartsheet.Collaborate with cross-functional teams to gather requirements and align solutions with business objectives.Document findings and present clear recommendations to both technical and non-technical stakeholders. Qualifications3-5 years of experience in business analysis, operations, or process improvement roles.Proven experience with Smartsheet, including advanced features (automation, formulas, dashboards).Strong knowledge of root cause methodologies (e.g., 5 Whys, Fishbone/Ishikawa diagrams).Experience conducting interviews, workshops, and structured stakeholder engagement sessions.Excellent communication skills, both written and verbal.Detail-oriented with strong organizational and documentation skills.

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Global Program Lead - Root Cause Analysis and Problem-Solving

46202 Indianapolis, Indiana Lilly

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Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Company Overview**
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Position Overview**
The Root Cause Analysis and Problem-Solving Program Lead is accountable for developing, implementing, managing, and sustaining systems and capabilities required to support best-in-class Root Cause Analysis and Problem Solving for Lilly Manufacturing & Quality (M&Q). This role ensures the integration and sustainability of Root Cause Analysis and Problem-Solving principles into all sites and functions. This includes coaching and monitoring the application of structured methodologies, fostering organizational learning, and establishing metrics that assess operational performance.
**Key Responsibilities**
+ Lead the development, deployment, and integration of Root Cause Analysis and Problem-Solving standards within the manufacturing and quality system framework.
+ Facilitate global forums and communities of practice focused on Root Cause Analysis and Problem Solving, ensuring cross-site collaboration and alignment.
+ Develop, deliver, implement, and coordinate training programs to build problem-solving capabilities at all organizational levels.
+ Partner with senior M&Q leadership to embed structured problem-solving into global initiatives and strategic priorities.
+ Ensure appropriate resource allocation and funding for Root Cause Analysis and Problem-Solving during business planning cycles.
+ Own and execute governance and assessment processes to monitor the maturity and effectiveness of problem-solving practices.
+ Benchmark with industry leaders and external experts to integrate best practices into Lilly's systems.
+ Coach and mentor global personnel, partnering with site leaders to sustain local implementation and cultural adoption.
+ Provide SME input to enterprise and site-level risk evaluations and continuous improvement strategies.
+ Implement monitoring systems to track progress and cultural alignment with problem-solving objectives.
+ Support quality and safety investigations with expert input and promote internal knowledge sharing and trend analysis.
+ Serve as global Root Cause Analysis and Problem-Solving Subject Matter Expert
+ Lead Root Cause Analysis or Problem-solving initiatives for significant issues within M&Q as needed
**Basic Qualifications**
+ Bachelor's degree in Engineering or related field
+ 15+ years of relevant experience in a regulated industry (preference for pharmaceutical experience)
**Additional Preferences:**
+ Proven expertise in structured problem-solving methodologies (e.g., 5 Whys, Fishbone, A3, DMAIC, Kepner Tregoe, Fault Tree).
+ Experience in formal leadership or supervisory roles.
+ Effective communication and influencing skills across all organizational levels.
+ Strong data analysis and critical thinking skills
+ Demonstrated ability to lead change and manage multiple priorities.
+ High proficiency in analytical thinking and decision-making.
+ Strong emotional intelligence and self-awareness.
**Additional Information:**
+ Both OUS and domestic travel (10%-50%)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$142,500 - $253,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
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Software Engineer, Data Analysis & Root Cause Support

35824 Huntsville, Alabama Davis Strategic Innovations Inc

Posted 22 days ago

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Job Description

Software Engineer - Data Analysis & Root Cause Support

Location: Huntsville, AL (Onsite Only)
Clearance Required: Active Secret (U.S. Citizenship Required)

Position Overview

We are seeking a Software Engineer to support a major missile defense initiative. The selected candidate will contribute as an individual contributor on a systems performance and analysis team. This role focuses on developing data analysis products and conducting root cause investigations in support of complex systems integration and validation activities.

The engineer will join a diverse and fast-paced work environment, engaging with team members across disciplines and experience levels.

Basic Qualifications
  • Bachelor's degree in a STEM discipline (Science, Technology, Engineering, or Math)
  • 5+ years of relevant engineering experience
  • Demonstrated proficiency in Python
  • Experience performing root cause analysis of software/system-level issues
  • Experience with Bitbucket or equivalent version control systems
  • Active DoD Secret clearance (Final adjudication required)
Desired Skills
  • Experience with object-oriented programming (e.g., Java, C++)
  • Familiarity with requirements decomposition and test planning
  • Understanding of test objectives in missile defense systems
  • Strong technical communication and documentation skills
  • Ability to synthesize complex concepts and present to diverse audiences
  • Willingness to assume technical leadership responsibilities when needed
  • Comfortable working independently and within collaborative teams
  • Willingness to travel up to 25% for integration or coordination efforts
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Mgr-Process Improvement

18101 Allentown, Pennsylvania PPL Corporation

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Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities - PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. The Manager of Process Improvement is responsible for executing the process improvement program and supporting continuous improvement initiatives across all PPL companies and business lines. This role oversees the development of process frameworks, gap analysis, failure mode and effects analysis (FMEA), and change management plans. The Manager will assess existing processes and recommend process improvements focused on safe, reliable, affordable and sustainable operations. The Manager is a subject matter expert in Lean Six Sigma methodologies, problem solving, change management and modeling business processes, with hands-on experience using process mapping tools such as Lucid. This role will manage a master Process Library. The Manager will supervise a team of process improvement experts and business analysts. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Responsibilities Collaborate with leaders and subject matter experts to identify business process improvement initiatives that focus on safe, reliable, affordable and sustainable operations. Oversee the design and development of business process frameworks and operational process models. Analyze and measure the effectiveness of existing processes. Conduct needs assessments to identify process gaps and develop recommendations to improve operational programs. Track industry trends, best practices, and new information technologies (AI, etc.) to support process improvement initiatives. Oversee the development of project charters, staffing plans, timelines, and change management plans. Facilitate process improvement workshops, planning meetings and feedback sessions. Provide leadership and coaching to operational teams to map existing and future state processes. Maintain process mapping governance, standards, and templates. Maintain the process mapping library and associated SharePoint tools. Manage program and projects using project management methodologies (SAFe, Agile, Scrum, waterfall, etc). Create and implement change management plans. Supervise team responsible for process mapping. Track progress and effectiveness using metrics and user feedback. Manage process improvement vendors and contractors. Manage department budget. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Performs other duties as assigned. Complies with all policies and standards. Travel required (5-10%). Qualifications Required Qualifications Bachelor's Degree in Engineering, Operations Management, Business Administration, or a related field 5+ years of relevant experience in an operational or continuous improvement role 5+ years supervisory and leadership experience Preferred Qualifications 1. Master's degree in Engineering, Operations Management, Business Administration or a related field 2. Experience working in a utility-environment related to electric, gas, or power generation 3. Lean Six Sigma (LSS) Green Belt or Black Belt certification 4. Certified Business Process Professional (CBPP) 5. Experience with project management methodologies (i.e. SAFe, Agile, Scrum, Waterfall) 6. Project Management Certification
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Process Improvement Lead

33332 Fort Lauderdale, Florida Teva Pharmaceuticals

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Job Description

Process Improvement Lead

Date: Aug 8, 2025

Location:

Weston, United States, Florida, 3331

Company: Teva Pharmaceuticals

Job Id: 61600

**Who we are**

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

**The opportunity**

**POSITION SUMMARY**

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

**ESSENTIAL AREAS OF RESPONSIBILITY**

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

+ Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality.

+ Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined.

+ Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate.

+ Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs.

+ Creates and drives improvement plans to completion.

+ Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas for skill development.

+ Carries out responsibilities according to the organization's policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations.

+ Performs other duties as assigned by Management.

**Your experience and qualifications**

**POSITION REQUIREMENTS**

Education/Certification/Experience:

Bachelor's degree required. Industrial Engineering or related field preferred. Minimum of three (3) to seven (7) years in Continuous Process Improvement and/or Data Analysis experience.

Any equivalent combination of training and/or experience that fulfills the requirements of the position will be considered.

**Skills/Knowledge/Abilities:**

Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions

Ability to collect and analyze requirements to ensure successful project outcomes

Process reengineering lifecycle methodologies and documentation

Six sigma/DMAIC and/or continuous process improvement methodologies

Project Management skills highly desired

Evaluating and analyzing business needs to research problems' root cause and to identify improvement opportunities based on data driven analysis

Ability to influence without authority

Ability to clearly communicate and present, both orally and in writing, with all levels of the organization

Establishing and maintaining cooperative working relationships with cross-functional teams.

Complies with company policies, practices and procedures, including safety rules and regulation.

Ability to work independently and as part of a team

Handling multiple duties and assignments

Proficiency in process mapping and analysis tools

Ability to lead and manage change initiatives

Attention to detail and a commitment to quality

English usage, spelling, grammar and punctuation

**TRAVEL REQUIREMENTS**

Approximately 5% domestic travel throughout the US.

**PHYSICAL REQUIREMENTS:**

Occasional:

Sitting for extended periods of time at workstation or mobile equipment.

Visual Acuity:

Perform activities such as computer work, preparing and analyzing data, and extensive reading.

**WORKING ENVIRONMENT**

May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

**Enjoy a more rewarding choice**

We offer a competitive benefits package, including:

+ Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

+ Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

+ Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

+ Life and Disability Protection: Company paid Life and Disability insurance.

+ Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

**Already Working @TEVA?**

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

**Teva's Equal Employment Opportunity Commitment**

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.  

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. 

**Important notice to Employment Agencies - Please Read Carefully **

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

EOE including disability/veteran
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Process Improvement Lead

33068 Coral Springs, Florida Teleperformance

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Job Description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

The Process Improvement Lead will own and manage a stream of incoming requests from customer facing agents and will work with internal and external tools and teams to provide a timely and accurate response. The Process Improvement Lead will create, update and help develop a workflow for a specific CIR process. This is a pivotal role in the customer support process and is a critical part of the end to end customer service delivery experience. The analyst will work closely with all key stakeholders especially the client and support the business. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment.

* End to end process management (creating, updating, maintaining)
* Managing communication and project management when required.
* Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support
* Be an expert in escalation triage, validation and agent support
* Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
* Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience
* Act as a subject matter expert for a specific process, CIR and suggest and implement process improvements
* Constant communication between ourselves and the internal teams and operating as the middleman between Agent and Internal Team for most cases that are escalated to the internal team.
* Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience
* Provide targeted training to agents on process, products or services

Qualifications

Recommended Skills

* Strong product/ tools/ process knowledge.
* Process driven thinking and designing
* Experience in an online operation, project management or online escalations environment
* Maintains calm focus and communicates effectively
* Strong communicator and presentation skills
* Comfortable in managing escalations stakeholder
* Awareness of the importance of data and key performance metrics
* Ability to perform in a complex, high-stakes, fast-paced environment
* Drive escalations through defined process to resolution
* Drive change in an unstructured environment

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer
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Process Improvement Lead

80238 Denver, Colorado Conagra

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Job Description

You Will:

- Advocate for, engage your team within and enforce Conagra's safety and quality program.

- Understand the mechanical aspects of your line allowing for basic troubleshooting

- Communicate any potential line concerns for safety, efficiency or risk promptly

- Engage your team in learning the line and producing the best products, while growing within Conagra

- Coordinate line training opportunities

- Use an enterprise resource planning platform (prefer SAP) to log production tasks

- Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

- High school diploma or GED

- Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours

- Proficient in written and verbal English language

- Minimum one year Microsoft Office experience

- Have at least one year of manufacturing leadership experience

**Compensation:**

Pay Range:$59,000-$78,000

_The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees._

**Anticipated Close Date:**

August 31, 2025

**Our Benefits:**

We care about your total well-being and will support you with the following, subject to your location and role:

+ Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement

+ Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan

+ Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement

+ Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

**Our Company:**

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye ®, Slim Jim® and Reddi-Wip®.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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Process Improvement Lead

80208 Denver, Colorado Conagra Brands, Inc.

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Job Description

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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Process Improvement Lead

80208 Denver, Colorado Conagra Brands, Inc.

Posted today

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Job Description

You Will:

* Advocate for, engage your team within and enforce Conagra's safety and quality program.
* Understand the mechanical aspects of your line allowing for basic troubleshooting
* Communicate any potential line concerns for safety, efficiency or risk promptly
* Engage your team in learning the line and producing the best products, while growing within Conagra
* Coordinate line training opportunities
* Use an enterprise resource planning platform (prefer SAP) to log production tasks
* Partner with maintenance, leaders and staff to guide production and participate in opportunities for improvement

You Have:

* High school diploma or GED
* Ability to lift up to 50 pounds repeatedly, stand and walk for up to 12 hours
* Proficient in written and verbal English language
* Minimum one year Microsoft Office experience
* Have at least one year of manufacturing leadership experience

Compensation:

Pay Range:$59,000-$78,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Anticipated Close Date:

August 31, 2025

Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:

* Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
* Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
* Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
* Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company:

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye , Slim Jim and Reddi-Wip.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.
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