318 Roster Controller jobs in the United States

SUMMARY OF JOB PURPOSE AND FUNCTION:

The Workforce Management Manager is responsible for overseeing daily workforce operations and leading a team of analysts and schedulers. This leadership role is responsible for driving forecasting accuracy, optimizing resource allocation, and ensuring operational alignment across departments and locations. It ensures staffing plans and scheduling processes are optimized to meet service goals and business requirements. The ideal candidate combines analytical skills with leadership experience to drive operational efficiency and service excellence across a dynamic, multi-channel environment.

ESSENTIAL RESPONSIBILITIES AND TASKS:

Workforce Planning & Strategy

* Co-own and evolve the enterprise workforce strategy across diverse operational environments.


* Lead long- and short-term capacity planning using data, trends, and forecasts.


* Translate strategic goals into actionable workforce models that support service delivery.


* Collaborate with Finance and Operations to develop accurate forecasts and staffing plans.


* Align workforce models with seasonal demand, business growth, and service-level targets.


* Proactively identify capacity risks and implement mitigation strategies.



Scheduling & Real-Time Management:

* Oversee schedule creation and maintenance to ensure optimal coverage and employee engagement.


* Monitor real-time adherence and service levels, implementing escalation protocols as needed.


* Partner with Operations to manage intraday staffing gaps, callouts, and volume fluctuations



Team Leadership:

* Lead, coach, and develop a team of workforce analysts and/or schedulers.


* Set clear performance standards, provide regular feedback, and support career growth.


* Foster a culture of accountability, collaboration, and continuous improvement.



Reporting & Insights:

* Deliver actionable reports on staffing, adherence, forecast accuracy, and KPIs.


* Present insights and recommendations to leadership to drive performance improvements.


* Leverage tools such as Excel, Power BI, or other platforms to enhance reporting capabilities.



Collaboration & Stakeholder Engagement:

* Partner with department leaders to align workforce strategies with business needs.


* Coordinate with HR, Training, and Operations on hiring, onboarding, and capacity planning.


* Act as a liaison between frontline teams and leadership on workforce initiatives.



Process Optimization:

* Identify and implement improvements in forecasting, scheduling, and real-time management.


* Support the evaluation and enhancement of WFM systems and tools.


* Drive automation and standardization to improve operational efficiency.



Compliance & Documentation:

* Ensure all workforce practices align with internal policies and labor laws.


* Maintain documentation of forecasting models, scheduling processes, and reporting standards.



EDUCATION/EXPERIENCE:

* High school diploma or equivalent


* Bachelor's degree in Business, Operations, Analytics, or related field.


* 5+ years of experience in workforce management, with 2+ years in a leadership role.


* Experience in a veterinary, healthcare, or pet care environment


* Certification in WFM platforms (e.g., NICE, Verint) or analytics tools (e.g., Power BI, Tableau)


* Proficiency with Microsoft Office software including Excel, Word, Teams, and Outlook.


* Comfortable navigating multiple systems simultaneously in a fast-paced environment.


* Proficient in workforce management platforms (e.g., NICE, Verint, Genesys) and Microsoft Excel.



OTHER:

* Experience with business intelligence or reporting tools such as Power BI or Tableau.


* Strong interpersonal and leadership skills, with the ability to manage people and influence across functions.


* Strong analytical thinking with the ability to interpret and explain data to non-technical audiences.


* Experience in a service-oriented or call center environment (omnichannel preferred).


* Working knowledge of labor laws, scheduling rules, and compliance practices.


* Familiarity with statistical analysis and basic forecasting methodologies.


* All degrees will be deemed "or equivalent combination of education and experience" unless absolutely required to do the job (i.e., DVM degree for Veterinarian, Law degree for Attorney, etc.).

CORE COMPETENCIES:

* Leads Change or Change Management


* Business Acumen


* Leads Change or Change Management


* Managing & Measuring Work


* Drive for Results



Additional Information: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $93,000 - $120,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Position Responsibilitie s :  
+ Utilize Power BI and other data reporting tools and features to enhance report functionality and user experience
+ Maintain and update existing reports to ensure accuracy and relevance to the business needs.
+ Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
+ Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction.
+ Analyze sales performance, customer service metrics, and operational data to identify trends and areas for improvement.
+ Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
+ Proactively recommend changes and support the implementation of new processes and tools.
+ Work closely with business unit leaders to understand their objectives, challenges, and reporting needs.
+ Provide support for ad hoc reporting requests from various departments to assist with specific projects or initiatives.
+ Act as the point of contact for reporting inquiries and support various teams in understanding and leveraging data.
+ Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
+ Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
+ Other duties as assigned
Required Education and Experience:  
+ Bachelor's D egree and 3 plus years of related experience or High School Diploma /General Education Diploma and 6 plus years of specific experience
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

Position Responsibilitie s :  
+ Utilize Power BI and other data reporting tools and features to enhance report functionality and user experience
+ Maintain and update existing reports to ensure accuracy and relevance to the business needs.
+ Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
+ Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction.
+ Analyze sales performance, customer service metrics, and operational data to identify trends and areas for improvement.
+ Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
+ Proactively recommend changes and support the implementation of new processes and tools.
+ Work closely with business unit leaders to understand their objectives, challenges, and reporting needs.
+ Provide support for ad hoc reporting requests from various departments to assist with specific projects or initiatives.
+ Act as the point of contact for reporting inquiries and support various teams in understanding and leveraging data.
+ Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
+ Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
+ Other duties as assigned
Required Education and Experience:  
+ Bachelor's D egree and 3 plus years of related experience or High School Diploma /General Education Diploma and 6 plus years of specific experience
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
You will report to a Resort Sponsor and dotted-line report to the Work Force management team. You will leverage your analytical mindset and resort operations experience to create actionable data driven insights regarding employee-related scheduling and time & attendance data to optimize labor margins and the employee value proposition. You will be expected to identify, investigate, communicate findings and propose effective solutions, and drive implementation of changes with a variety of operational leaders providing the right balance between structure/consistency and autonomy/flexibility. This is a highly collaborative, influential and creative role that will have a direct impact on our business and its ability to drive an experience of a lifetime for our employees and our guests.
**Job Specifications:**
+ Starting Wage: $68,640.00 - $0,596.13
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Analyze operations data to identify opportunities, wins, and more accurate forecast and potential risks.
+ Deliver resort specific communications to drive the right goal at the time and keeping the business out front byanticipating and preparing leaders for the next event (weather, staffing events, etc)
+ Create presentations to share insights and actionable recommendations in a concise manner with key stakeholders.
+ Understand all process requirements and ensure the labor scheduling application is configured to meet the resort and enterprise needs.
+ Be a point of contact to provide analytics for key questions that arise from Resort Operations and/or WFM program team
+ Provide Tier 3 support for the technology and best practice support
+ Provide in-person on-site support for your resort, including nights and weekends
The expected pay range is 68,640.00 - 80,596.13. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID 510780_
_Reference Date: 08/12/2025_
_Job Code Function: Mountain Operations_

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Workforce Management Analyst utilizes exceptional analytical and communication skills to manage key aspects of workforce scheduling, workload forecasting, and process improvement across our Contact Center.

Schedule: Monday - Friday, 8 AM - 5 PM Pacific Time (Required)
Some weekends and holidays may be required based on business need.

GENERAL DUTIES/RESPONSIBILITIES:
1. Leads projects related to the implementation of Workforce Management applications and upgrades. Develop project work plans by defining tasks, setting deadlines, assigning responsibilities, and procuring resources and oversee successful project execution. Ensure all project documentation is completed and filed/stored in an organized fashion.
2. Analyzes, monitors, and evaluates workforce on a daily and real-time basis.
3. Develops and summarizes key findings for presentation.
4. Provides regular reports to management on workload and workforce.
5. Researches, recommends, and enforces employee schedules to optimize contact center performance - which may include timecard management.
6. Researches, recommends, and implements contact center technology and process improvements to reduce overall costs and inefficiencies.
7. Meets contact center financial objectives by tracking and estimating expenses and forecasting expenditures (i.e., capacity planning, etc.,).
8. Creates schedules with goals of optimizing queue coverage to meet organizational need and employee satisfaction - which may cover distinct sites and departments, multiple region and time zones, and unique channels.
9. Exercises creativity and flexibility by determining the appropriate combination of knowledge, skills, tools and techniques for assigned projects.
10. Assists with creating department policies and procedures to support workflow processes.
11. Upholds customer confidence by maintaining information in a confidential manner.
Requirements:

E xperience:

• Required: Minimum of 3 years' experience working in a call center environment.

• Preferred: Technical and reporting expertise a plus, including UX Design, SQL/Python/Java coding, Power BI.

Education:

• Required: High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education.

Training:

• Required: None

• Preferred: certification in Lean Six Sigma, PMP/CAPM certification, or Agile/Scrum methodologies.

Specialized Skills:

• Required:

• Knowledge Process improvement and project management techniques
• Computer Skills: Word, Excel, Microsoft Outlook
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Report Analysis Skills: Comprehend and analyze statistical reports.

Licensure:

• Required: None

• Preferred: PMP

Other:

Ability to travel

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $64,384.00 - $96,577.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email

Position Responsibilitie s :  
+ Utilize Power BI and other data reporting tools and features to enhance report functionality and user experience
+ Maintain and update existing reports to ensure accuracy and relevance to the business needs.
+ Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
+ Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction.
+ Analyze sales performance, customer service metrics, and operational data to identify trends and areas for improvement.
+ Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
+ Proactively recommend changes and support the implementation of new processes and tools.
+ Work closely with business unit leaders to understand their objectives, challenges, and reporting needs.
+ Provide support for ad hoc reporting requests from various departments to assist with specific projects or initiatives.
+ Act as the point of contact for reporting inquiries and support various teams in understanding and leveraging data.
+ Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
+ Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
+ Other duties as assigned
Required Education and Experience:  
+ Bachelor's D egree and 3 plus years of related experience or High School Diploma /General Education Diploma and 6 plus years of specific experience
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

**Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce, and reporting on operational performance and productivity. We are looking for a dynamic, collaborative, and analytical-minded professional who is ready to jump in with the team to drive the evolution of our department.
**Essential Functions:**
+ Manage end-to-end workforce management responsibilities for all assigned queues/departments
+ Collaborate and nurture relationships with internal customers operations departments
+ Generate daily, weekly, monthly, and annual forecasts
+ Review forecast accuracy, and make proactive recommendations to minimize variances
+ Clean forecast data weekly and monthly to maintain forecast accuracy
+ Recommend proper contact center staffing levels
+ Project staffing level shortages and overages
+ Capacity Planning for assigned departments
+ Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is meeting deliverables and deadlines.
+ Track all agent movement and attrition
+ Report on agent schedule adherence, attendance, conformance
+ Report on sourcing and attrition impact to the short-term and long-term forecasts
+ Track and report on agent performance and productivity
+ Analyze and report on operational KPIs
+ Manage Commission / Payroll for assigned departments
+ Analysis of productivity, occupancy, service levels, call volume, schedule efficiency and staff trends, providing recommendations as required to the business
+ Drive process improvement requirements and ad-hoc WFM projects
+ Create optimized plans for cross-functional teams across all contact channels: Voice / Chat / Email / SMS
+ Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet KPI requirements.
+ Highlight and communicate key metrics impacting current operations and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience
+ Conduct complex root-cause analyses to understand variances and inform future planning
+ Conduct ad-hoc analyses to answer both operational and workforce-related questions
+ Attend and provide insights and recommendations to internal team and department meetings
**Position Requirements** :
+ Bachelor's degree in Business, Economics, Mathematics, Statistics or related field preferred
+ Analytical-minded and fully grasps the value of using data to drive business decisions
+ Prior workforce management experience preferred, but not required
+ Highly skilled critical thinker and creative problem solver
+ Highly organized and efficient
+ Strong attention to detail
+ Collaborative, patient, and empathetic when working with others
+ Willingness to learn a unique and evolving system
+ Ability to take direction and willingness to implement specific practices
+ Ability to communicate verbally and in writing across all levels of the organization and with clients
+ Able to explain technical concepts to a non-technical audience
+ Advanced Microsoft Excel skills
+ Ability to thrive in a fast-paced, dynamic environment
+ Contact center experience preferred, but not required.
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
**Pay Range:**
$41,420.00-$55,955.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

The Workforce Management Coordinator is responsible for scheduling and effectively utilizing Deluxe Merchant Services' call center Human Capital to maximize efficiency. This position works closely with call center and corporate management to help realize the company's productivity vision. This is accomplished by collecting, evaluating and acting on workforce data and by managing intra-day activities and resources.
Job Functions
Responsible for managing Call Center resources by utilizing Workforce Management applications to meet service levels and response time within the Call Center.
Generate short and long-term forecasts, plan and implement staffing and scheduling adjustments, and participate in the generation of monthly and holiday schedules.
Monitor daily, weekly and annual statistics, ensure schedule adherence and analyze reports to make recommendations for operational efficiency.
Administer shift change requests, serve as the first point of contact for employee call-ins, maintain confidential employee records and handle confidential staffing changes.
Conduct training session, participate in technology upgrades and special projects and serve on ad hoc committees as needed.
Basic Qualifications:
+ High school diploma or GED required.
+ 6 months experience in service or scheduling or related field.
+ Ability to interact and communicate with individuals/departments on a professional level
+ Ability to speak clearly and listen actively.
+ Basic proficiency/understanding of computers, Microsoft Excel, Word, and Outlook.
+ Willingness to collaborate with others and contribute to a positive team environment.
Preferred Qualifications:
+ 1-3 years of related experience and/or training in Workforce Management
+ Prior experience with Workforce Management software, such as Verint, Calabrio, or NICE
+ Ability to analyze and report statistical trending data that may require action to ensure business continuity
+ Understanding of PowerPoint
+ Ability to multi-task in a fast-paced environment
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
+ Healthcare (Medical, Dental, Vision)
+ Paid Time Off, Volunteer Time Off, and Holidays
+ Employer-Matched Retirement Plan
+ Employee Stock Purchase Plan
+ Short-Term and Long-Term Disability
+ Infertility Treatment, Adoption and Surrogacy Assistance
+ Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .