135 Roster Controller jobs in the United States

About the Team

The Workforce Management (WFM) team is part of the Retail Finance & Operations organization and partners closely with our EVP of Stores and Brand SVPs of Stores to drive operational excellence across all brands. We provide strategic insights and analytical support that optimize labor planning, enhance store productivity, and inform key business decisions. Operating in a collaborative, data-driven environment, our team values cross-functional partnership, continuous improvement, and delivering results that support both our stores and leadership.

About the Role

We are seeking a proactive, analytical individual to join the Williams-Sonoma Inc's Workforce Management (WFM) team. This role is responsible for delivering staffing, scheduling, payroll, and analytical support to all retail stores while providing the insights needed to inform business decisions. The position focuses on improving store productivity and profitability through optimized workforce processes and data-driven analysis that support our retail growth strategy. The ideal candidate thrives in a collaborative environment, managing multiple projects at once, and will report to the Director of Workforce Management.

Responsibilities

• Develop, maintain, and enhance workforce management tools and reporting to support scheduling, labor forecasting, and staffing optimization.
• Partner with Retail Finance, Store Operations, and HR to align labor plans with business priorities and financial targets.
• Analyze store-level labor performance, productivity trends, and key operational metrics to identify opportunities for improvement.
• Support labor model development and maintenance, ensuring accuracy in labor standards, workload drivers, and scheduling parameters.
• Provide insights and recommendations to leadership to improve store scheduling effectiveness and labor utilization.
• Assist in annual budgeting and forecasting of retail labor and productivity.
• Prepare cross-brand financial reporting and analysis for senior leadership, highlighting performance trends and key business insights.
• Provide ad hoc analyses and presentations to senior leadership to support strategic decision-making.

Criteria

• 3-5 years professional experience performing data analytics that influence business decision making, preferably in workforce management, planning and analysis or FP&A.
• Bachelor's degree, preferably in a quantitative field (finance, economics, business) or equivalent experience.
• Very strong analytical skills - extensive experience with advanced Excel analytic functions.
• Creative problem solving and strategic thinking skills - able to delve into business issues and large amounts of data to form insights and recommendations.
• Attention to detail and ability to consistently deliver high quality work.
• Comfortable managing multiple projects with a high degree of ambiguity in a fast-paced setting.
• Results oriented - strong sense of urgency and excellent follow through.
• Strong interpersonal, written and verbal communication skills.
• Working knowledge of Workforce Management Systems and Oracle/Essbase is a plus.

• This role requires being onsite in the San Francisco office Monday-Thursday

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands

• A 401(k) plan and other investment opportunities

• Paid vacations, holidays, and time off to volunteer

• Health benefits, dental and vision insurance, including same-sex domestic partner benefits

• Tax-free commuter benefits

• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University

• Cross-brand and cross-function career opportunities

• Resources for self-development

• Advisor (Mentor) program

• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $80,000 - $92,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

#LI-JC1

• Gather, analyze, and interpret information and data for Advocate Team volume and productivity, by studying business functions, speaking with individuals, and using analytics, research methodologies, and statistical techniques.
• Create reports, specifications, instructions, and flowcharts to effectively communicate analyses, trends, and recommendations to operational teams and business leaders for maximizing Advocate Team staffing, meeting optimal service levels and abandonment rates.
• Create detailed business analysis, addressing problems, solutions and opportunities for the Customer Care Department.
• Analyze and present trend analysis in a clear and concise manner to senior leaders verbally and with graphical representation as needed.
• Complete interval level forecasting and optimal schedule analysis.
• Provide training, oversight and coaching to Specialists as needed.
• Develop optimal schedules for new hires.
• Perform adjustments, maintain daily logs, and monitor advocate/team member adherence to schedule.
• Plans departmental offsites and events.
• Manage annual PTO allocations for multiple lines of business.
• Communicate with management when the volume is low and redirect employees to work on other activities to ensure productivity and daily goals are achieved.
• Generate daily, weekly, and monthly reporting for the Advocate Team (and leadership).

• Bachelors Degree Preferred
• High School Diploma or GED Equivalent Required
• Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy.
• Strong experience with Microsoft Office, Google Suite, and database management systems.
• Ability to communicate and interact with others effectively in a professional, courteous manner.
• Ability to work flexible hours.
• Ability to read, write, speak, and understand English
• Ability to work in an office environment, with extensive use of computers.
• Ability to pay strong attention to detail.
• Ability to multitask and prioritize effectively.
• Strong understanding of regulatory and reporting requirements
• Ability to perform the job safely

• Must be able to read, write, speak, and understand English.

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

Working at Athene is more than an internship — it’s a game changer for your career. Being an intern at Athene is seeing your idea come into fruition through collaborating with a team. It’s doing meaningful work with talented people. All internships are designed for you to create innovative solutions for our customers and the industry. Your internship is about making a difference in our communities. This is your chance to change the game with one of the leading retirement services companies in the United States.

What you can expect as an Athene Intern:

• Professional development

• Social events

• Networking events

• Volunteer opportunities

• Community involvement

• Collaboration with other interns

• Paid housing option (if eligible)

Logistics:

Internships will run from mid-May to early August

These are in-office internships at our West Des Moines office located at 7700 Mills Civic Pkwy, West Des Moines, IA 50266

Interviews and hiring decisions expect to be completed prior to mid-November, with some being completed as early as late September.

Accountabilities:

The Workforce Management (WFM) team plays a critical role in supporting Operations by partnering with leadership on staffing models, forecasting volumes, and providing detailed analysis. This internship offers hands-on experience in WFM processes while also providing opportunities to strengthen analytical, technical, and problem-solving skills by working regularly with our Annuity Product Support (APS) team. Many of our interns have successfully transitioned into full-time WFM roles, making this an excellent launching point for your career.

Responsibilities

• Assist the WFM Team with daily workload such as reporting, forecasting, and managing frontline schedules.

• Manage shared inbox communications and ensure timely follow-up.

• Provide strong documentation for processes, analysis, and recommendations.

• Validate scheduling accuracy and ensure data reliability using reporting tools.

• Support APS team through testing and validation of data to prepare for production changes.

• Review and analyze performance data to identify process improvements.

• Maintain a project log, evaluate assigned tasks, and prepare feedback to leadership .

Qualifications and Experience:

• Self-motivated with the ability to work independently.

• Strong verbal and written communication skills.

• Excellent attention to detail and accuracy with data.

• Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.

• Basic SQL knowledge (or willingness to learn) for data validation and reporting.

• Strong analytical and problem-solving abilities.

• Ability to work collaboratively within a team-oriented environment.

Development Opportunities

• Gain hands-on experience in Workforce Management and Product Support teams.

• Learn forecasting, scheduling, and performance monitoring processes.

• Strengthen technical skills in Excel, data validation, and SQL.

• Build professional experience in a fast-paced, collaborative environment.

• Opportunity to provide recommendations that influence process and system improvements.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene ( .

Athene is a Military Friendly Employer! Learn more about how we support our Veterans ( .

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Description

An experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors is required. The ideal candidate will be responsible for designing, implementing, and supporting WFM solutions, ensuring seamless integration with SAP and SuccessFactors to optimize HR and payroll processes. Key Responsibilities: Implement.