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Sr. Sales Engineer
95115 San Jose, California
Automation Anywhere, Inc.
Posted 1 day ago
Job Viewed
Job Description
**About Us:**
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
**Our Opportunity**
As a Senior Sales Engineer at Automation Anywhere, you will be the key advocate for Agentic Process Automation, driving adoption across leading enterprises. You will demonstrate the transformative potential of AI-driven solutions to enhance productivity and streamline collaboration. With a strong passion for automation and advanced technologies, you will position yourself as a trusted advisor, showcasing how a platform like Automation Anywhere empowers organizations to automate and integrate complex business processes. By aligning technical capabilities with customer needs, you will enable businesses to realize the value of a modern digital workforce.
You will articulate technology, value, and service offerings to both business and technical users and identify all technical solutions that can be offered to assigned accounts to assure complete customer satisfaction through all stages of the sales process.
**You will make an impact by being responsible for:**
+ **Driving Value-Based Selling** : Actively lead and manage the technology evaluation stage of the sales process, working closely with the sales team to position solutions based on business outcomes rather than feature functionality, focusing on maximizing deal size and customer impact
+ **Engaging C-Suite and Technical Stakeholders** : Implement value-selling best practices to effectively communicate and influence both executive-level and deeply technical stakeholders, aligning their strategic goals with proposed solutions
+ **Showcasing Tailored Solutions** : Demonstrate and co-develop tailored integrations that address clients' unique challenges, highlighting the potential ROI and strategic benefits
+ **Leading Strategic Evangelization** : Spearhead client workshops, promote best practices, and establish thought leadership through participation in marketing and industry events, reinforcing the company's market position
+ **Architecting Growth Infrastructure** : Design and implement robust internal and external frameworks that enable the sales organization, clients, and partners to expand into new markets and segments, driving growth and scalability
+ **Building Strategic Relationships** : Establish and nurture long-term, high-value customer relationships across the sales cycle, acting as a trusted advisor to drive mutual success
+ **Enhancing Team Expertise:** Act as a subject matter expert, contributing to a culture of continuous learning and innovation by sharing insights and best practices on emerging technologies such as Agentic Automation, Large Language Models (LLMs), Retrieval-Augmented Generation (RAGs), Optical Character Recognition (OCR), Robotic Process Automation (RPA), and API integrations. Collaborate with cross-functional teams to drive strategic conversations and deliver cutting-edge solutions to clients, ensuring the broader team stays aligned with industry trends and technological advancements
+ **Positioning for Competitive Advantage** : Provide strategic technical advocacy to ensure solutions are optimally positioned against competition, focusing on delivering clear, differentiated business value
**You will be a great fit if you have:**
+ Bachelor's degree in Computer Science Engineering, or a related field required; advanced degrees are a plus
+ 7+ years of overall professional experience, with 3+ years of relevant experience in sales/pre-sales roles within Intelligent Automation, Cloud, Generative AI, and/or related fields
+ Experience selling into and working with Banking, Financial Services, Insurance companies is highly preferred
+ Proven experience in SaaS-based solutions, with a strong focus on value-driven selling in enterprise environments.
+ Hands-on expertise in automation platforms (e.g., Automation Anywhere, UiPath, Blue Prism) is highly preferred, including developing and deploying production bots
+ Proficiency in enterprise-grade application ecosystems (e.g., SAP, Salesforce, Oracle, ServiceNow, Workday) and their integration within automation strategies
+ Familiarity with Hyperscalers (e.g., AWS, Azure, GCP) and their advanced solution offerings, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and GPT-based technologies
+ Strong understanding of AI Agents, Agentic Automation, and Agent Interoperability concepts (MCP/A2A)
+ Certifications in leading automation platforms (e.g., Automation Anywhere, UiPath) and cloud technologies are a plus
+ Deep understanding of technology trends, emerging standards, and enterprise IT infrastructures
+ Ability to travel up to 50% on short notice to meet client and business needs
**You excel in these key competencies:**
+ Equally at ease preaching to a room full of C-level stakeholders and building product integrations across technologies
+ Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
+ Experience across various virtualization options, cloud providers, orchestration standards, cognitive standards, etc.
+ Ability to work with a broad range of internal and external stakeholders to build strong and lasting relations
+ Strong verbal, written communication, and presentation skills. Eminence experience desired. Strong influencing skills are a must
+ Organized and analytical with the ability to eliminate sales obstacles through creative and adaptive
The salary range or on target earnings (base salary + on target incentives) for this position in California, New York, and Washington is $205,000 to $20,000 a year and outside of those locations is 200,000 to 210,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity and a full range of medical and other benefits.
**Ready to Revolutionize Work? Join Us.**
This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
**Job Segment OR Key Words:** SaaS, Enterprise Sales, Pre Sales, Computer Software Solutions, Intelligent Automation
**Benefits and perks you'll appreciate:**
+ Flexible work schedule / remote roles
+ Unlimited Personal Time Off
+ 12 holidays off per year
+ 4 days volunteer time off per year
+ Eligible for 4 company Achievement days off per year
+ Variety of health care and well-being benefits
+ Paid family/parental leave
+ We are a designated "Best Place to Work" for 2 years in a row! Learn more here ( Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn more here ( Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
**Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer - M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant's race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
**Our Opportunity**
As a Senior Sales Engineer at Automation Anywhere, you will be the key advocate for Agentic Process Automation, driving adoption across leading enterprises. You will demonstrate the transformative potential of AI-driven solutions to enhance productivity and streamline collaboration. With a strong passion for automation and advanced technologies, you will position yourself as a trusted advisor, showcasing how a platform like Automation Anywhere empowers organizations to automate and integrate complex business processes. By aligning technical capabilities with customer needs, you will enable businesses to realize the value of a modern digital workforce.
You will articulate technology, value, and service offerings to both business and technical users and identify all technical solutions that can be offered to assigned accounts to assure complete customer satisfaction through all stages of the sales process.
**You will make an impact by being responsible for:**
+ **Driving Value-Based Selling** : Actively lead and manage the technology evaluation stage of the sales process, working closely with the sales team to position solutions based on business outcomes rather than feature functionality, focusing on maximizing deal size and customer impact
+ **Engaging C-Suite and Technical Stakeholders** : Implement value-selling best practices to effectively communicate and influence both executive-level and deeply technical stakeholders, aligning their strategic goals with proposed solutions
+ **Showcasing Tailored Solutions** : Demonstrate and co-develop tailored integrations that address clients' unique challenges, highlighting the potential ROI and strategic benefits
+ **Leading Strategic Evangelization** : Spearhead client workshops, promote best practices, and establish thought leadership through participation in marketing and industry events, reinforcing the company's market position
+ **Architecting Growth Infrastructure** : Design and implement robust internal and external frameworks that enable the sales organization, clients, and partners to expand into new markets and segments, driving growth and scalability
+ **Building Strategic Relationships** : Establish and nurture long-term, high-value customer relationships across the sales cycle, acting as a trusted advisor to drive mutual success
+ **Enhancing Team Expertise:** Act as a subject matter expert, contributing to a culture of continuous learning and innovation by sharing insights and best practices on emerging technologies such as Agentic Automation, Large Language Models (LLMs), Retrieval-Augmented Generation (RAGs), Optical Character Recognition (OCR), Robotic Process Automation (RPA), and API integrations. Collaborate with cross-functional teams to drive strategic conversations and deliver cutting-edge solutions to clients, ensuring the broader team stays aligned with industry trends and technological advancements
+ **Positioning for Competitive Advantage** : Provide strategic technical advocacy to ensure solutions are optimally positioned against competition, focusing on delivering clear, differentiated business value
**You will be a great fit if you have:**
+ Bachelor's degree in Computer Science Engineering, or a related field required; advanced degrees are a plus
+ 7+ years of overall professional experience, with 3+ years of relevant experience in sales/pre-sales roles within Intelligent Automation, Cloud, Generative AI, and/or related fields
+ Experience selling into and working with Banking, Financial Services, Insurance companies is highly preferred
+ Proven experience in SaaS-based solutions, with a strong focus on value-driven selling in enterprise environments.
+ Hands-on expertise in automation platforms (e.g., Automation Anywhere, UiPath, Blue Prism) is highly preferred, including developing and deploying production bots
+ Proficiency in enterprise-grade application ecosystems (e.g., SAP, Salesforce, Oracle, ServiceNow, Workday) and their integration within automation strategies
+ Familiarity with Hyperscalers (e.g., AWS, Azure, GCP) and their advanced solution offerings, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and GPT-based technologies
+ Strong understanding of AI Agents, Agentic Automation, and Agent Interoperability concepts (MCP/A2A)
+ Certifications in leading automation platforms (e.g., Automation Anywhere, UiPath) and cloud technologies are a plus
+ Deep understanding of technology trends, emerging standards, and enterprise IT infrastructures
+ Ability to travel up to 50% on short notice to meet client and business needs
**You excel in these key competencies:**
+ Equally at ease preaching to a room full of C-level stakeholders and building product integrations across technologies
+ Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
+ Experience across various virtualization options, cloud providers, orchestration standards, cognitive standards, etc.
+ Ability to work with a broad range of internal and external stakeholders to build strong and lasting relations
+ Strong verbal, written communication, and presentation skills. Eminence experience desired. Strong influencing skills are a must
+ Organized and analytical with the ability to eliminate sales obstacles through creative and adaptive
The salary range or on target earnings (base salary + on target incentives) for this position in California, New York, and Washington is $205,000 to $20,000 a year and outside of those locations is 200,000 to 210,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity and a full range of medical and other benefits.
**Ready to Revolutionize Work? Join Us.**
This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
**Job Segment OR Key Words:** SaaS, Enterprise Sales, Pre Sales, Computer Software Solutions, Intelligent Automation
**Benefits and perks you'll appreciate:**
+ Flexible work schedule / remote roles
+ Unlimited Personal Time Off
+ 12 holidays off per year
+ 4 days volunteer time off per year
+ Eligible for 4 company Achievement days off per year
+ Variety of health care and well-being benefits
+ Paid family/parental leave
+ We are a designated "Best Place to Work" for 2 years in a row! Learn more here ( Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn more here ( Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
**Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer - M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant's race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
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0
*Senior Sales Engineer
95115 San Jose, California
Zscaler
Posted 1 day ago
Job Viewed
Job Description
About **Zscaler**
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to guide a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for a Senior Sales Engineer to join our Sales Engineering team. Reporting to the Manager, Sales Engineering, you will be responsible for:
+ Overseeing the technical sales process
+ Running Proof of Value from start to finish, as the technical and industry expert
+ Collaborating and supporting internal Zscaler teams
**What We're Looking for (Minimum Qualifications)**
+ Bachelor's Degree or equivalent experience
+ 5 to 8+ years of experience as a Sales Engineer or Systems integrator
+ Knowledge of network security technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Industry certifications including CCNP, JNCIP, PCNSA , CISSP, or CCSP
+ Experience working with large enterprise and major accounts
#LI-JK1
#LI-remote
Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$154,875-$221,250 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to guide a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for a Senior Sales Engineer to join our Sales Engineering team. Reporting to the Manager, Sales Engineering, you will be responsible for:
+ Overseeing the technical sales process
+ Running Proof of Value from start to finish, as the technical and industry expert
+ Collaborating and supporting internal Zscaler teams
**What We're Looking for (Minimum Qualifications)**
+ Bachelor's Degree or equivalent experience
+ 5 to 8+ years of experience as a Sales Engineer or Systems integrator
+ Knowledge of network security technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Industry certifications including CCNP, JNCIP, PCNSA , CISSP, or CCSP
+ Experience working with large enterprise and major accounts
#LI-JK1
#LI-remote
Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$154,875-$221,250 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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1
Field Sales Engineer
95115 San Jose, California
onsemi
Posted 1 day ago
Job Viewed
Job Description
+ Develop and execute Sales Business Plans and Strategies to maximize revenue growth, increase market share, and position the company as a strategic supplier at Key assigned customers.
+ Manage assigned customers and possess good understanding of customer requirements.
+ Develop and establish strong cooperative relationships with all levels of the customers' organization and departments, as well as drive timely, productive, and effective resolution of customer issues.
+ Lead and drive new business demand creation with Application Engineers and Business Units to secure successful design win penetrations at customers R&D and design centers.
+ Work closely and support Business Units on Competitor analysis, market intelligence and pricing negotiations.
+ Provide timely and accurate demand forecasts and close loop communication to ensure smooth support and responsiveness to customers.
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**More details about our company benefits can be found here:**
are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
**onsemi** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.
+ Manage assigned customers and possess good understanding of customer requirements.
+ Develop and establish strong cooperative relationships with all levels of the customers' organization and departments, as well as drive timely, productive, and effective resolution of customer issues.
+ Lead and drive new business demand creation with Application Engineers and Business Units to secure successful design win penetrations at customers R&D and design centers.
+ Work closely and support Business Units on Competitor analysis, market intelligence and pricing negotiations.
+ Provide timely and accurate demand forecasts and close loop communication to ensure smooth support and responsiveness to customers.
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**More details about our company benefits can be found here:**
are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
**onsemi** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.
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View Now
2
Sr. Sales Engineer (Contract)
95115 San Jose, California
Automation Anywhere, Inc.
Posted today
Job Viewed
Job Description
**About Us:**
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
**Our Opportunity**
**We are seeking a Senior Sales Engineer for a long-term contract role with Automation Anywhere. This position is expected to last 6-9 months.**
You will be the key advocate for Agentic Process Automation, driving adoption across leading enterprises. You will demonstrate the transformative potential of AI-driven solutions to enhance productivity and streamline collaboration. With a strong passion for automation and advanced technologies, you will position yourself as a trusted advisor, showcasing how a platform like Automation Anywhere empowers organizations to automate and integrate complex business processes. By aligning technical capabilities with customer needs, you will enable businesses to realize the value of a modern digital workforce.
You will articulate technology, value, and service offerings to both business and technical users and identify all technical solutions that can be offered to assigned accounts to assure complete customer satisfaction through all stages of the sales process.
**Who you'll report to:**
You'll be reporting to the Regional Director, Sales Engineering
**Location:**
Remote role with the ability to work within any U.S time zone
**You will make an impact by being responsible for:**
+ **Driving Value-Based Selling** : Actively leading and managing the technology evaluation stage of the sales process, working closely with the sales team to position solutions based on business outcomes rather than feature functionality, focusing on maximizing deal size and customer impact
+ **Engaging C-Suite and Technical Stakeholders** : Implementing value-selling best practices to effectively communicate and influence both executive-level and deeply technical stakeholders, aligning their strategic goals with proposed solutions
+ **Showcasing Tailored Solutions** : Demonstrating and co-developing tailored integrations that address clients' unique challenges, highlighting the potential ROI and strategic benefits.
+ **Leading Strategic Evangelization** : Spearheading client workshops, promoting best practices, and establishing thought leadership through participation in marketing and industry events, reinforcing the company's market position
+ **Architecting Growth Infrastructure** : Designing and implementing robust internal and external frameworks that enable the sales organization, clients, and partners to expand into new markets and segments, driving growth and scalability
+ **Building Strategic Relationships** : Establishing and nurturing long-term, high-value customer relationships across the sales cycle, acting as a trusted advisor to drive mutual success
+ **Enhancing Team Expertise:** Acting as a subject matter expert, contributing to a culture of continuous learning and innovation by sharing insights and best practices on emerging technologies such as Agentic Automation, Large Language Models (LLMs), Retrieval-Augmented Generation (RAGs), Optical Character Recognition (OCR), Robotic Process Automation (RPA), and API integrations. Collaborate with cross-functional teams to drive strategic conversations and deliver cutting-edge solutions to clients, ensuring the broader team stays aligned with industry trends and technological advancements
+ **Positioning for Competitive Advantage** : Providing strategic technical advocacy to ensure solutions are optimally positioned against competition, focusing on delivering clear, differentiated business value
**You will be a great fit if you have:**
+ Bachelor's degree in Computer Science Engineering, or a related field (required); advanced degrees are a plus
+ 7+ years of overall professional experience, with 3+ years of relevant experience in sales/pre-sales roles within Intelligent Automation, Cloud, Generative AI, and/or related fields
+ Proven experience in SaaS-based solutions, with a strong focus on value-driven selling in enterprise environments
+ Hands-on expertise in automation platforms (e.g., Automation Anywhere, UiPath, Blue Prism) is highly preferred, including developing and deploying production bots
+ Experience selling into specific industries (e.g., Supply Chain/Manufacturing, BFSI, Retail) with deep industry knowledge to tailor solutions
+ Proficiency in enterprise-grade application ecosystems (e.g., SAP, Salesforce, Oracle, ServiceNow, Workday) and their integration within automation strategies
+ Familiarity with Hyperscalers (e.g., AWS, Azure, GCP) and their advanced solution offerings, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and GPT-based technologies
+ Certifications in leading automation platforms (e.g., Automation Anywhere, UiPath) and cloud technologies are a plus
+ Deep understanding of technology trends, emerging standards, and enterprise IT infrastructure
+ Ability to travel up to 50% on short notice to meet client and business needs
**You excel in these key competencies:**
+ Equally at ease preaching to a room full of C-level stakeholders and building product integrations across technologies
+ Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
+ Experience across various virtualization options, cloud providers, orchestration standards, cognitive standards, etc.
+ Ability to work with a broad range of internal and external stakeholders to build strong and lasting relations
+ Strong verbal, written communication, and presentation skills. Eminence experience desired. Strong influencing skills are a must
+ Organized and analytical with the ability to eliminate sales obstacles through creative and adaptive
The hourly rate for this position is $70-80/hr. The hourly rate offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.
**Ready to Revolutionize Work? Join Us.**
This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
**Job Segment OR Key Words:** SaaS, Enterprise Sales, Pre Sales, Computer Software Solutions, Intelligent Automation
#LI-JS1
#LI-REMOTE
**Benefits and perks you'll appreciate:**
+ Flexible work schedule / remote roles
+ Unlimited Personal Time Off
+ 12 holidays off per year
+ 4 days volunteer time off per year
+ Eligible for 4 company Achievement days off per year
+ Variety of health care and well-being benefits
+ Paid family/parental leave
+ We are a designated "Best Place to Work" for 2 years in a row! Learn more here ( Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn more here ( Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
**Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer - M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant's race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
**Our Opportunity**
**We are seeking a Senior Sales Engineer for a long-term contract role with Automation Anywhere. This position is expected to last 6-9 months.**
You will be the key advocate for Agentic Process Automation, driving adoption across leading enterprises. You will demonstrate the transformative potential of AI-driven solutions to enhance productivity and streamline collaboration. With a strong passion for automation and advanced technologies, you will position yourself as a trusted advisor, showcasing how a platform like Automation Anywhere empowers organizations to automate and integrate complex business processes. By aligning technical capabilities with customer needs, you will enable businesses to realize the value of a modern digital workforce.
You will articulate technology, value, and service offerings to both business and technical users and identify all technical solutions that can be offered to assigned accounts to assure complete customer satisfaction through all stages of the sales process.
**Who you'll report to:**
You'll be reporting to the Regional Director, Sales Engineering
**Location:**
Remote role with the ability to work within any U.S time zone
**You will make an impact by being responsible for:**
+ **Driving Value-Based Selling** : Actively leading and managing the technology evaluation stage of the sales process, working closely with the sales team to position solutions based on business outcomes rather than feature functionality, focusing on maximizing deal size and customer impact
+ **Engaging C-Suite and Technical Stakeholders** : Implementing value-selling best practices to effectively communicate and influence both executive-level and deeply technical stakeholders, aligning their strategic goals with proposed solutions
+ **Showcasing Tailored Solutions** : Demonstrating and co-developing tailored integrations that address clients' unique challenges, highlighting the potential ROI and strategic benefits.
+ **Leading Strategic Evangelization** : Spearheading client workshops, promoting best practices, and establishing thought leadership through participation in marketing and industry events, reinforcing the company's market position
+ **Architecting Growth Infrastructure** : Designing and implementing robust internal and external frameworks that enable the sales organization, clients, and partners to expand into new markets and segments, driving growth and scalability
+ **Building Strategic Relationships** : Establishing and nurturing long-term, high-value customer relationships across the sales cycle, acting as a trusted advisor to drive mutual success
+ **Enhancing Team Expertise:** Acting as a subject matter expert, contributing to a culture of continuous learning and innovation by sharing insights and best practices on emerging technologies such as Agentic Automation, Large Language Models (LLMs), Retrieval-Augmented Generation (RAGs), Optical Character Recognition (OCR), Robotic Process Automation (RPA), and API integrations. Collaborate with cross-functional teams to drive strategic conversations and deliver cutting-edge solutions to clients, ensuring the broader team stays aligned with industry trends and technological advancements
+ **Positioning for Competitive Advantage** : Providing strategic technical advocacy to ensure solutions are optimally positioned against competition, focusing on delivering clear, differentiated business value
**You will be a great fit if you have:**
+ Bachelor's degree in Computer Science Engineering, or a related field (required); advanced degrees are a plus
+ 7+ years of overall professional experience, with 3+ years of relevant experience in sales/pre-sales roles within Intelligent Automation, Cloud, Generative AI, and/or related fields
+ Proven experience in SaaS-based solutions, with a strong focus on value-driven selling in enterprise environments
+ Hands-on expertise in automation platforms (e.g., Automation Anywhere, UiPath, Blue Prism) is highly preferred, including developing and deploying production bots
+ Experience selling into specific industries (e.g., Supply Chain/Manufacturing, BFSI, Retail) with deep industry knowledge to tailor solutions
+ Proficiency in enterprise-grade application ecosystems (e.g., SAP, Salesforce, Oracle, ServiceNow, Workday) and their integration within automation strategies
+ Familiarity with Hyperscalers (e.g., AWS, Azure, GCP) and their advanced solution offerings, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and GPT-based technologies
+ Certifications in leading automation platforms (e.g., Automation Anywhere, UiPath) and cloud technologies are a plus
+ Deep understanding of technology trends, emerging standards, and enterprise IT infrastructure
+ Ability to travel up to 50% on short notice to meet client and business needs
**You excel in these key competencies:**
+ Equally at ease preaching to a room full of C-level stakeholders and building product integrations across technologies
+ Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
+ Experience across various virtualization options, cloud providers, orchestration standards, cognitive standards, etc.
+ Ability to work with a broad range of internal and external stakeholders to build strong and lasting relations
+ Strong verbal, written communication, and presentation skills. Eminence experience desired. Strong influencing skills are a must
+ Organized and analytical with the ability to eliminate sales obstacles through creative and adaptive
The hourly rate for this position is $70-80/hr. The hourly rate offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.
**Ready to Revolutionize Work? Join Us.**
This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
**Job Segment OR Key Words:** SaaS, Enterprise Sales, Pre Sales, Computer Software Solutions, Intelligent Automation
#LI-JS1
#LI-REMOTE
**Benefits and perks you'll appreciate:**
+ Flexible work schedule / remote roles
+ Unlimited Personal Time Off
+ 12 holidays off per year
+ 4 days volunteer time off per year
+ Eligible for 4 company Achievement days off per year
+ Variety of health care and well-being benefits
+ Paid family/parental leave
+ We are a designated "Best Place to Work" for 2 years in a row! Learn more here ( Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn more here ( Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
**Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.**
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer - M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant's race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
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3
Technical Support Engineer
95103 San Jose, California
$85000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is a leading innovator in cloud-based software solutions and is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated, fully remote support team. In this role, you will be the first line of defense for our clients, providing expert technical assistance and ensuring their seamless experience with our cutting-edge products. You will diagnose and resolve complex technical issues, guide users through troubleshooting steps, and contribute to the continuous improvement of our support resources.
Responsibilities:
Qualifications:
This fully remote role offers a competitive salary, comprehensive benefits, and the opportunity to be part of a fast-paced, innovative tech company. Join a team that values collaboration, continuous learning, and exceptional customer care.
Responsibilities:
- Provide timely and effective technical support to customers via email, chat, and phone, resolving software and hardware-related issues.
- Diagnose, troubleshoot, and resolve complex technical problems reported by users, demonstrating strong analytical and problem-solving skills.
- Document customer issues, troubleshooting steps, and resolutions in our ticketing system.
- Escalate unresolved issues to higher-level support teams or engineering, providing detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs to empower users and support agents.
- Assist in the testing of new software releases and provide feedback on potential issues.
- Guide customers through product setup, configuration, and usage, ensuring optimal performance.
- Identify trends in customer issues and provide feedback to the product development team for improvements.
- Contribute to building a positive and supportive customer experience by delivering exceptional service.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Collaborate with team members to share knowledge and best practices.
- Proactively identify opportunities to improve support processes and customer satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field; or equivalent practical experience.
- 2+ years of experience in a technical support or helpdesk role, preferably supporting SaaS products.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent troubleshooting and problem-solving skills with a logical approach.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-centric mindset with a passion for helping others.
- Familiarity with cloud technologies and APIs is a plus.
- Experience with scripting or programming languages is an advantage.
- Ability to multitask and handle stressful situations calmly and professionally.
This fully remote role offers a competitive salary, comprehensive benefits, and the opportunity to be part of a fast-paced, innovative tech company. Join a team that values collaboration, continuous learning, and exceptional customer care.
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4
Technical Support Lead
95113 San Jose, California
$90000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a motivated and skilled Technical Support Lead to manage their customer service and technical support operations in San Jose, California, US . This role is instrumental in ensuring timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and leading a team of support specialists. The ideal candidate will possess extensive experience in technical troubleshooting, customer relationship management, and team leadership within a fast-paced support environment. Responsibilities include overseeing the daily operations of the support team, developing and implementing support processes and procedures, and monitoring key performance indicators (KPIs) such as response times and resolution rates. You will be responsible for escalating complex issues, providing guidance and training to support staff, and collaborating with engineering and product teams to address recurring technical challenges. Creating and maintaining comprehensive knowledge base articles and support documentation is also a key function. The Technical Support Lead will play a critical role in gathering customer feedback and identifying areas for product or service improvement. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Strong understanding of networking, operating systems, and common software applications is essential. Excellent communication, problem-solving, and interpersonal skills are crucial, along with the ability to remain calm and effective under pressure. This is an exciting opportunity to lead a critical customer-facing function and contribute to the overall success of our client by ensuring exceptional technical support. Our client is dedicated to providing a supportive and collaborative work environment for its employees.
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5
Technical Support Lead - SaaS
95110 San Jose, California
$90000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing Software-as-a-Service (SaaS) provider, is seeking a motivated Technical Support Lead to join their team in San Jose, California, US . This hybrid role requires an individual who can lead a team of support specialists while also being hands-on in resolving complex customer issues. You will be responsible for ensuring exceptional customer service, troubleshooting technical problems, and contributing to the continuous improvement of our support processes and product documentation. The ideal candidate has a strong technical aptitude, excellent communication skills, and a passion for helping customers succeed.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor a team of technical support representatives, providing guidance and training.
- Manage the queue of incoming support requests, prioritizing and assigning tasks to the team.
- Troubleshoot and resolve complex technical issues related to our SaaS platform.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Escalate unresolved issues to engineering and product teams, ensuring timely resolution.
- Monitor support metrics and identify trends to improve service delivery and product performance.
- Collaborate with product management and development teams to provide customer feedback and advocate for product enhancements.
- Ensure a high level of customer satisfaction through prompt and effective support.
- Assist in the onboarding and training of new support staff.
- Participate in on-call rotation as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a related customer-facing IT role.
- Proven experience in a lead or supervisory role.
- Strong understanding of SaaS platforms, cloud computing, and web technologies.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Experience with scripting or basic programming languages is a plus.
- Ability to work effectively in a hybrid team environment.
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6
Senior Technical Support Engineer
95101 San Jose, California
$100000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client seeks a dedicated and highly skilled Senior Technical Support Engineer to join their innovative technology company in San Jose, California, US . This role is crucial for providing advanced technical assistance to customers, troubleshooting complex issues, and contributing to product improvement through customer feedback. The ideal candidate will possess deep technical expertise in software and hardware, excellent problem-solving abilities, and a strong commitment to customer satisfaction. You will work with a variety of clients, including enterprise-level organizations, and will be expected to handle challenging technical escalations with professionalism and efficiency.
Key responsibilities include:
We require a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support or a similar customer-facing technical role is essential. Strong expertise in operating systems (Windows, Linux, macOS), networking protocols, and scripting (e.g., Python, Bash) is required. Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies is highly desirable. Excellent analytical, problem-solving, and communication skills are critical. The ability to work under pressure and manage multiple priorities effectively is a must. This is an outstanding opportunity for a seasoned technical professional to join a leading tech company and contribute to its success.
Key responsibilities include:
- Providing Tier 3 technical support for complex software and hardware issues via phone, email, and chat.
- Diagnosing, troubleshooting, and resolving advanced technical problems for enterprise clients.
- Documenting technical solutions, creating knowledge base articles, and contributing to technical documentation.
- Collaborating with R&D and product management teams to identify and resolve product bugs and feature requests.
- Mentoring and guiding junior support engineers, sharing technical knowledge and best practices.
- Developing and delivering technical training to customers and internal teams.
- Analyzing support trends to identify systemic issues and recommend proactive solutions.
- Escalating unresolved issues to appropriate engineering teams, ensuring clear communication and follow-through.
- Participating in on-call rotation to provide 24/7 support coverage as needed.
- Maintaining high levels of customer satisfaction through timely and effective issue resolution.
We require a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support or a similar customer-facing technical role is essential. Strong expertise in operating systems (Windows, Linux, macOS), networking protocols, and scripting (e.g., Python, Bash) is required. Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies is highly desirable. Excellent analytical, problem-solving, and communication skills are critical. The ability to work under pressure and manage multiple priorities effectively is a must. This is an outstanding opportunity for a seasoned technical professional to join a leading tech company and contribute to its success.
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7
Senior Technical Support Engineer
95101 San Jose, California
$90000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer-centric team in San Jose, California, US . This role offers a hybrid work model, providing flexibility while ensuring crucial in-person collaboration. The ideal candidate will possess a deep technical understanding of complex software and hardware systems, coupled with exceptional problem-solving and communication skills to provide world-class support to our client's user base.
You will be responsible for diagnosing and resolving challenging technical issues reported by customers, often involving intricate software configurations, network connectivity problems, or hardware malfunctions. This requires a thorough understanding of system architecture, troubleshooting methodologies, and the ability to replicate customer environments. You will act as a point of escalation for complex technical problems, working closely with engineering and product development teams to identify root causes and implement effective solutions. Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides will be essential to empower both customers and internal support staff.
Key responsibilities include providing timely and accurate technical assistance via phone, email, and chat, ensuring high levels of customer satisfaction. You will also be involved in customer training sessions, onboarding new clients, and proactively identifying trends in customer issues to provide feedback for product improvements. Contributing to the continuous enhancement of support processes and tools, and mentoring junior support engineers will also be part of your role. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. You must be adept at translating complex technical jargon into clear, understandable language for users with varying levels of technical expertise.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, systems administration, or a related IT role is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications is mandatory. Experience with cloud platforms (AWS, Azure, GCP) and scripting languages (e.g., Python, Bash) is a significant advantage. Excellent analytical, problem-solving, and customer service skills are essential, along with strong written and verbal communication abilities.
You will be responsible for diagnosing and resolving challenging technical issues reported by customers, often involving intricate software configurations, network connectivity problems, or hardware malfunctions. This requires a thorough understanding of system architecture, troubleshooting methodologies, and the ability to replicate customer environments. You will act as a point of escalation for complex technical problems, working closely with engineering and product development teams to identify root causes and implement effective solutions. Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides will be essential to empower both customers and internal support staff.
Key responsibilities include providing timely and accurate technical assistance via phone, email, and chat, ensuring high levels of customer satisfaction. You will also be involved in customer training sessions, onboarding new clients, and proactively identifying trends in customer issues to provide feedback for product improvements. Contributing to the continuous enhancement of support processes and tools, and mentoring junior support engineers will also be part of your role. A proactive approach to identifying and resolving potential issues before they impact customers is highly valued. You must be adept at translating complex technical jargon into clear, understandable language for users with varying levels of technical expertise.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, systems administration, or a related IT role is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications is mandatory. Experience with cloud platforms (AWS, Azure, GCP) and scripting languages (e.g., Python, Bash) is a significant advantage. Excellent analytical, problem-solving, and customer service skills are essential, along with strong written and verbal communication abilities.
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8
Senior Technical Support Specialist
95101 San Jose, California
$85000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company specializing in enterprise solutions, is looking for a highly skilled Senior Technical Support Specialist to join their dedicated team in **San Jose, California, US**. This role is crucial for providing exceptional technical assistance to our valued clients, ensuring seamless operation of our complex software suites. You will be a key point of contact for troubleshooting intricate technical issues, guiding users through resolutions, and contributing to the continuous improvement of our support processes and documentation.
Responsibilities:
Responsibilities:
- Provide advanced technical support for complex software applications via phone, email, and remote sessions.
- Diagnose, troubleshoot, and resolve technical issues reported by clients, including software bugs, configuration problems, and integration challenges.
- Escalate unresolved issues to the appropriate internal teams (e.g., Development, QA) with detailed documentation and clear problem descriptions.
- Create and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Assist in the development and delivery of training materials for clients and junior support staff.
- Monitor system performance and identify potential issues before they impact clients.
- Collaborate with product management and engineering teams to identify trends, provide feedback, and influence product improvements based on client issues.
- Manage client relationships, ensuring satisfaction and timely resolution of their technical needs.
- Contribute to the improvement of support processes, tools, and workflows.
- Mentor and guide junior technical support team members.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in a technical support or helpdesk role, preferably supporting complex enterprise software.
- Proficiency in diagnosing and troubleshooting operating systems (Windows, macOS, Linux) and network protocols.
- Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting is highly desirable.
- Strong understanding of database technologies (SQL) and cloud platforms (AWS, Azure).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- A customer-centric mindset with a passion for delivering outstanding service.
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9