2151 Samsung jobs in Ridgefield Park

VOC Operations Support Specialist

2020 Companies has an immediate full-time Voice of the Customer (VOC) Operations Support Specialist representing our client, Samsung Electronics America.

Pay: $30.00+ per hour based on experience

Location: On-site Englewood Cliffs, NJ 07632

Required: Fluent in Korean; both written and verbal

The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.

What's in it for you?

• Receive $30.00+ hourly rate, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description

• Perform root cause analysis and define corrective actions to resolve complex customer issues
• Analyze case data and identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
• Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements
• Collaborate with internal and external teams to accomplish tasks
• Ensure that processes are aligned with the company's strategic goals and improve overall customer satisfaction.

Qualifications

• Extensive experience with root cause analysis and corrective actions (Lean Six Sigma green belt preferred but not required)
• Fluent in Korean with both written and verbal skills
• Experience with continuous improvement/process improvement
• Experience in leading projects and reporting to management
• Excellent organizational skills
• Able to prioritize tasks independently with minimal supervision
• Excellent communication skills (verbal and written)
• Self-driven, flexible, dedicated individual
• Team player
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• 4+ years of customer service-related experience
• College degree

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

**Compensation Data**
COMPENSATION: The hourly rate or salary range for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &Compensation ( .
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
**Job Description**
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide!
Cleanliness is a necessity of every business. As a Custodial Services worker on our team, you?ll take on the important job of keeping our operations and locations clean, so that our customers can stay happy and healthy. The best part? It?s just the starting point of your career! It?s time to pursue what matters to you.
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs
**Job Responsibilities**
+ Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations
+ Maintains a clean and orderly environment to project the safety and health of others
+ Accurately maintains and cleans housekeeping equipment
+ Cleans assigned areas to Aramark and client standards and requirements
+ Follows procedures for storage and disposal of trash and transports it to designated areas
+ Reports maintenance concerns via work order requests to appropriate personnel
+ Secures the facility, ensuring building is locked/unlocked as required
+ Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Previous custodial experience preferred.
+ Able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals
+ Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
+ Adaptable to guests? needs
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

Job Description
Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.50 - $19.50

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $19.00 - $22.00