6,984 Sap Fico Support Specialist jobs in the United States

This role will be supporting the several support desks at

our client while they proceed with their planned SAP rollout. The current

openings are due to an expected increase in demand as they continue to roll out

SAP to users across the country. Everyone on this team manages SAP issues as

well as supports other desks/issues, as they currently are using a homegrown

application until the upgrade. The purpose of

this position is supporting users through the client's web-based portal with a focus

on orders, contracts, and payments. Previous SAP

Support experience will be required to provide support to these users

and you will be trained on the other internal systems.

Our client is utilizing the newest version of SAP (S/4HANA). As part of their

on-going business and operational needs, they are looking for us to provide

level 1 and level 1.5 SAP functional support to their end users, who sit in

various locations. The purpose is to handle the initial intake and

consultation/resolution of SAP-related questions and issues from the end users

in the field.

The functional SAP areas needing support include:

• Sales & Distribution (SD) / Order-to-Cash

• Finance (FI)

• Sales & Distribution (SD)

• Supply Chain (MM, PP, PM, QM, EW, TM)

Required Skills

• Outstanding communication and customer service skills

• 5+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)

• Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.

• 1+ year of experience supporting SAP end users

• Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related

• Any experience or training with S/4HANA would be a plus

• An understanding of SAP functional configuration would be a plus

• The general support functions will include:

• Handle customer calls directly (routed and callbacks)

• Monitor and work on relevant incidents assigned to the ServiceNow support queue

• Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts

• Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support

• Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles

• Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout

• Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding

• Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout

• Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision

• 401(k)/Roth

• Basic/Supplemental Life & AD&D

• Short and long-term disability

• HSA & DCFSA

• Transportation benefits

• Employee Assistance Program

• Company Paid Time off or State Sick Leave

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This role will be supporting the several support desks at
our client while they proceed with their planned SAP rollout. The current
openings are due to an expected increase in demand as they continue to roll out
SAP to users across the country. Everyone on this team manages SAP issues as
well as supports other desks/issues, as they currently are using a homegrown
application until the upgrade. The purpose of
this position is supporting users through the client's web-based portal with a focus
on orders, contracts, and payments. Previous SAP
Support experience will be required to provide support to these users
and you will be trained on the other internal systems.
Our client is utilizing the newest version of SAP (S/4HANA). As part of their
on-going business and operational needs, they are looking for us to provide
level 1 and level 1.5 SAP functional support to their end users, who sit in
various locations. The purpose is to handle the initial intake and
consultation/resolution of SAP-related questions and issues from the end users
in the field.
The functional SAP areas needing support include:
+ Sales & Distribution (SD) / Order-to-Cash
+ Finance (FI)
+ Sales & Distribution (SD)
+ Supply Chain (MM, PP, PM, QM, EW, TM)
Required Skills
+ Outstanding communication and customer service skills
+ 5+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)
+ Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
+ 1+ year of experience supporting SAP end users
+ Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related
+ Any experience or training with S/4HANA would be a plus
+ An understanding of SAP functional configuration would be a plus
+ The general support functions will include:
+ Handle customer calls directly (routed and callbacks)
+ Monitor and work on relevant incidents assigned to the ServiceNow support queue
+ Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
+ Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
+ Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
+ Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
+ Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
+ Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
+ Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, Dental & Vision
+ 401(k)/Roth
+ Basic/Supplemental Life & AD&D
+ Short and long-term disability
+ HSA & DCFSA
+ Transportation benefits
+ Employee Assistance Program
+ Company Paid Time off or State Sick Leave
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Join the Origis Energy Team!

Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation and performance, clean hydrogen and long-term operation of solar, energy storage and clean hydrogen plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL.

The Origis team,regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders:

Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation.

Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams includingsolar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals?

Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis?

Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor.

Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect.

Position Description

The Senior SAP Support Analyst position, reporting to the Senior Business Systems Manager, provides strong SAP S/4HANA public cloud senior support analyst skills to provide day-to-day support, troubleshooting, and resolving of user errors in SAP public cloud system. The individual will also manage bi-annual system upgrades, configuration changes, user access and security. In addition, this analyst will assist with Business Analysis and Project Management supporting business stakeholders and users in Financial Accounting & Controlling, FICO functions, Sales, Procure to Pay and Projects. Also provide guidance, development and testing of new processes, applications and reporting in line with best practices in the SAP public cloud ERP solution

The Senior SAP Support Analyst is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

• Work directly with SAP end-users, and business process owners to analyze and troubleshoot SAP system issues
• Provide end-user support as well as technical guidance for the creation and maintenance of items such as purchase requisitions, purchase orders, AP invoices, Sales Orders, AR invoices and GL accounting entries
• Create / Implement SAP master data changes, SAP configuration changes, create bank accounts
• Execute ongoing testing to ensure changes, upgrades and solutions perform as documented and meet business requirements
• Manage and help prioritize SAP enhancement requests
• Coordinate efforts between all avenues of support including third party vendors and SAP
• Communicate SAP project and enhancement statuses across business areas and all levels of users

Preferred Qualifications

• 5+ years with configuring and supporting SAP ERP with focus on financial modules and FICO support, specifically SAP Public Cloud experience
• Bachelor's degree in science and engineering, Computer Science, Information Technology, or related field; or equivalent experience
• Candidate should have good practical and working experience with SAP financials, Treasury Management, Order to Cash and Procure to Pay processes.
• Proven experience with SAP master data (GL, Business Partner, Supplier, Customer, Projects)
• Proven experience with SAP configuration (company codes, financial structure, bank accounts, roles, catalogs, and security)
• Demonstrate thorough abilities and a proven record of success with key user extensibility in SAP S/4HANA Public Cloud, Fiori and other cloud services; BAdI experience helpful
• Experience with SAP Concur beneficial

Key Attributes for Success

• Excellent ability to effectively use written, verbal, and presentation business communications at all levels of the business from daily users upward to executives, including explaining technical concepts and driving process improvement
• Effective problem-solving skills with an ability to identify issues and resolve, or identify the internal resources to assist
• Quickly learn and understand the business process, issues, and data challenges of our business and industry
• Ability to multi-task and manage tight timelines and changing priorities

Location Miami, FL or Austin, TX (Miami highly preferred)

Travel Up to 5-10% travel as necessary

Job Level Manager - no direct reports

Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here.

California Applicants: Please review our California Privacy Policy and Notice at Collection.

Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at if you would like to request help with your application.

**ROLE SUMMARY**
We are seeking a technically adept and operationally strong **SAP Service Delivery Manager** to lead the ongoing support, stability, and optimization of our SAP landscape and integrated ancillary systems. This role combines people and vendor management, issue resolution leadership, and technical depth in SAP troubleshooting and system operations.
The successful candidate will lead a cross-functional team supporting SAP ECC or S/4HANA modules, interfaces and integrations, and other connected enterprise platforms (e.g., middleware, document management, scheduling tools). You will act as a key escalation point, manage SLA performance, and ensure a robust support model across business and IT stakeholders.
SAP Service Delivery Manager role includes following responsibilities:
+ Lead and manage a team (internal and/or external) providing L2/L3 support for SAP systems and related platforms.
+ Own incident and problem management lifecycle, ensuring timely resolution of SAP and integration issues.
+ Drive root cause analysis (RCA) for recurring issues using SAP logs, IDoc monitoring, job failures, and interface traces.
+ Oversee the support of core SAP modules (e.g., FI/CO, MM, SD) and technical components (e.g., IDocs, RFCs, ABAP dumps, middleware).
+ Manage performance of third-party vendors and AMS providers, ensuring SLA adherence and operational excellence.
+ Maintain a roadmap for support process maturity, knowledge base development, and automation opportunities.
+ Collaborate with Basis, development, and infrastructure teams for upgrades, patching, and performance tuning.
+ Ensure compliance with change management, audit, and SOX controls, particularly in regulated environments.
+ Act as a liaison between IT and business users for escalated incidents, system outages, and enhancement prioritization.
+ Monitor critical jobs and interfaces and ensure proactive health checks.
+ Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs.
+ Ensuring project milestones are met, deliverables are completed on time, and risk management is effective.
+ Act as a single point of contact of procurement operations area; Provides input for Optimization calls.
+ Needs to be involved in identifying and implementing process improvements within the FI and MM modules.
+ Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency.
+ Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions.
+ Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams.
+ Partner with Service Providers to drive increased value from services.
+ Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization.
+ Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards.
+ Maintain a technical understanding of global & regional applications within the portfolio.
+ Follow appropriate Governance & Compliance processes for technology engineering, project management and application support.
+ Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility.
+ Furthermore, the manager will oversee onshore and offshore contractors.
**ROLE RESPONSIBILITIES**
+ Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility.
+ Design, develop, test, and deploy data services using SAP data management tool and Syniti ADM toolset.
+ Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality.
+ Participate in audit meetings to ensure all teams involved are following appropriate SOX and GMP audit procedures and policies to maintain good compliance posture.
+ Provide technical support and troubleshooting for data issues and incidents.
+ Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects.
**BASIC QUALIFICATIONS**
+ BS/MS Degree in Information Management, Computer Science, or Engineering and 4+ years of experience or master's degree and 2+ years of experience or associate's degree and 8+ years of experience or HS diploma and 10+ years of experience.
+ 4+ years of SAP systems experience, including at least 2-3 years in a lead or managerial role.
+ Strong hands-on experience with technical SAP troubleshooting tools (ST22, SM59, SM37, SM21, WE02/WE19).
+ Deep understanding of SAP application architecture, interfaces (IDoc/ALE, RFC, BAPI), and performance monitoring.
+ Demonstrated ability to operate in regulated or audited environments with strong documentation practices.
+ Experience in supporting projects that involve external vendors and multiple business areas.
+ Proficient in Microsoft Project Office Suite (Word, Power Point, Excel)
+ Project management knowledge & skills
+ Ability to function effectively in a matrix model as well as team environment.
+ Excellent communication, collaboration, and problem-solving skills.
**PREFERRED QUALIFICATIONS**
+ Experience with SAP PI/PO, CPI, or other middleware technologies.
+ Experience supporting SOX, GMP audit applications with good understanding of audit processes and procedures.
+ Experience in working with SAP S/4 HANA, Ariba, MM, FICO, SAP MDG, Oracle, MS SQL, and other data sources and targets.
+ ABAP debugging or experience working closely with development teams is a plus.
+ Experience in life sciences, pharma, or GxP environments is a strong plus.
+ Good understanding of data governance, SDLC and data security principles and practices is needed.
+ SAP Technical Certification is a plus.
**PHYSICAL/MENTAL REQUIREMENTS**
+ Manage several competing priorities
**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**
+ weekend work - as needed, AD Hoc
+ travel requirements - less than 5 weeks/year
Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business
This role is NOT remote
Last day to apply: July 25th 2025
The annual base salary for this position ranges from $102,900.00 to $171,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
**Sunshine Act**
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
**EEO & Employment Eligibility**
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Information & Business Tech

SAP EWM Support Specialist

Job Location

US-IN-Hobart | US-MI-Novi

# of Openings

1

Company Division

DNA

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a SAP EWM Support Specialist.

Position Summary/ Primary Purpose

The SAP EWM Application Support Specialist will be responsible for implementing, configuring, and maintaining the SAP EWM module to manage complex warehouse processes efficiently. This role requires in-depth knowledge of warehouse logistics, SAP EWM functionalities, and integration with other SAP modules. Business skills and excellent people skills are necessary. This individual reports to the IT Manager, and will apply proven communication, analytical, and critical thinking skills to help maximize the benefit of IT system investments.

Ideal Candidate:

Will be able to commute daily to Hobart, Indiana
• Authorized to work in the U.S. without Sponsorship

Responsibilities

Major Areas of Responsibility

• Design and implement SAP EWM solutions to optimize warehouse operations.
• Configure SAP EWM settings to meet the specific needs of the warehouse.
• Provide support and troubleshooting for SAP EWM-related issues.
• Operational and organizational knowledge of logistics Processes.
• Good understanding of SAP business processes (Inbound, Outbound, Internal Warehousing Processes, Physical inventory, RF Transactions, HU Management) and SAP functionalities (architecture).
• Experience in delivery training sessions, preparing and conduction UAT (User acceptance testing).
• Acquire a good understanding of business processes and be able to offer the best technical solution to meet the business needs.
• Analyze business requirements and translate them into SAP EWM configurations.
• Understand and be able to independently customize SAP EWM specific processes and know the integration points with other SAP modules (MM, SD, FI, CO, PP.).
• Write Functional Specification/Configuration documents.
• Have the willingness to develop new professional skills.
• Monitor system performance and proactively address any potential issues.
• Initiate and coordinate weekly meetings with users on open incidents and critical issues.
• Help with repository creation of KB documents.
• Monitor system performance and proactively address any potential issues.
• Other duties as assigned.

Knowledge

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Extensive experience in SAP EWM implementation and configuration.
• Minimal technical expertise in the related modules and experience with configuration, master data and testing.
• Extensive experience in SAP EWM implementation and configuration.
• Experience communicating technical and business issues/solutions to individuals at all levels, including process owners and stakeholders.
• Experience in writing functional requirements and associated test cases as well as excellent documentation skills.

Qualifications

Skills & Abilities

• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Verbal and Written Expression and Recognition - The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education & Experience

• Bachelor's degree in Logistics, IT, or related discipline or equivalent experience
• Minimum of 3 years of functional experience configuring and/or using SAP as Super/Key user.
• Experience in the Manufacturing Industry is preferred.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you'd like to view a copy of the company's affirmative action plan or policy statement, please call .

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call and leave a message and your call will be returned.

Job Posting Min Salary

USD $62,430.00

Job Posting Max Salary

USD $83,194.00

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a SAP EWM Support Specialist.

Position Summary/ Primary Purpose

The SAP EWM Application Support Specialist will be responsible for implementing, configuring, and maintaining the SAP EWM module to manage complex warehouse processes efficiently. This role requires in-depth knowledge of warehouse logistics, SAP EWM functionalities, and integration with other SAP modules. Business skills and excellent people skills are necessary. This individual reports to the IT Manager, and will apply proven communication, analytical, and critical thinking skills to help maximize the benefit of IT system investments.

Ideal Candidate:

• Will be able to commute daily to Hobart, Indiana
• Authorized to work in the U.S. without Sponsorship

Responsibilities

Major Areas of Responsibility

• Design and implement SAP EWM solutions to optimize warehouse operations.
• Configure SAP EWM settings to meet the specific needs of the warehouse.
• Provide support and troubleshooting for SAP EWM-related issues.
• Operational and organizational knowledge of logistics Processes.
• Good understanding of SAP business processes (Inbound, Outbound, Internal Warehousing Processes, Physical inventory, RF Transactions, HU Management) and SAP functionalities (architecture).
• Experience in delivery training sessions, preparing and conduction UAT (User acceptance testing).
• Acquire a good understanding of business processes and be able to offer the best technical solution to meet the business needs.
• Analyze business requirements and translate them into SAP EWM configurations.
• Understand and be able to independently customize SAP EWM specific processes and know the integration points with other SAP modules (MM, SD, FI, CO, PP…).
• Write Functional Specification/Configuration documents.
• Have the willingness to develop new professional skills.
• Monitor system performance and proactively address any potential issues.
• Initiate and coordinate weekly meetings with users on open incidents and critical issues.
• Help with repository creation of KB documents.
• Monitor system performance and proactively address any potential issues.
• Other duties as assigned.

Knowledge

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Extensive experience in SAP EWM implementation and configuration.
• Minimal technical expertise in the related modules and experience with configuration, master data and testing.
• Extensive experience in SAP EWM implementation and configuration.
• Experience communicating technical and business issues/solutions to individuals at all levels, including process owners and stakeholders.
• Experience in writing functional requirements and associated test cases as well as excellent documentation skills.

Qualifications

Skills & Abilities

• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education & Experience

• Bachelor’s degree in Logistics, IT, or related discipline or equivalent experience
• Minimum of 3 years of functional experience configuring and/or using SAP as Super/Key user.
• Experience in the Manufacturing Industry is preferred.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call .

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call and leave a message and your call will be returned.

Job Posting Min Salary USD $62,430.00 Job Posting Max Salary USD $83,194.00

SAP EWM Support Specialist

Job Location

US-IN-Hobart | US-MI-Novi

# of Openings

1

Company Division

DNA

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a SAP EWM Support Specialist.

Position Summary/ Primary Purpose

The SAP EWM Application Support Specialist will be responsible for implementing, configuring, and maintaining the SAP EWM module to manage complex warehouse processes efficiently. This role requires in-depth knowledge of warehouse logistics, SAP EWM functionalities, and integration with other SAP modules. Business skills and excellent people skills are necessary. This individual reports to the IT Manager, and will apply proven communication, analytical, and critical thinking skills to help maximize the benefit of IT system investments.

Ideal Candidate:

Will be able to commute daily to Hobart, Indiana
• Authorized to work in the U.S. without Sponsorship

Responsibilities

Major Areas of Responsibility

• Design and implement SAP EWM solutions to optimize warehouse operations.
• Configure SAP EWM settings to meet the specific needs of the warehouse.
• Provide support and troubleshooting for SAP EWM-related issues.
• Operational and organizational knowledge of logistics Processes.
• Good understanding of SAP business processes (Inbound, Outbound, Internal Warehousing Processes, Physical inventory, RF Transactions, HU Management) and SAP functionalities (architecture).
• Experience in delivery training sessions, preparing and conduction UAT (User acceptance testing).
• Acquire a good understanding of business processes and be able to offer the best technical solution to meet the business needs.
• Analyze business requirements and translate them into SAP EWM configurations.
• Understand and be able to independently customize SAP EWM specific processes and know the integration points with other SAP modules (MM, SD, FI, CO, PP.).
• Write Functional Specification/Configuration documents.
• Have the willingness to develop new professional skills.
• Monitor system performance and proactively address any potential issues.
• Initiate and coordinate weekly meetings with users on open incidents and critical issues.
• Help with repository creation of KB documents.
• Monitor system performance and proactively address any potential issues.
• Other duties as assigned.

Knowledge

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Extensive experience in SAP EWM implementation and configuration.
• Minimal technical expertise in the related modules and experience with configuration, master data and testing.
• Extensive experience in SAP EWM implementation and configuration.
• Experience communicating technical and business issues/solutions to individuals at all levels, including process owners and stakeholders.
• Experience in writing functional requirements and associated test cases as well as excellent documentation skills.

Qualifications

Skills & Abilities

• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Verbal and Written Expression and Recognition - The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education & Experience

• Bachelor's degree in Logistics, IT, or related discipline or equivalent experience
• Minimum of 3 years of functional experience configuring and/or using SAP as Super/Key user.
• Experience in the Manufacturing Industry is preferred.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you'd like to view a copy of the company's affirmative action plan or policy statement, please call .

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call and leave a message and your call will be returned.

Job Posting Min Salary

USD $62,430.00

Job Posting Max Salary

USD $83,194.00

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a SAP EWM Support Specialist.

Position Summary/ Primary Purpose

The SAP EWM Application Support Specialist will be responsible for implementing, configuring, and maintaining the SAP EWM module to manage complex warehouse processes efficiently. This role requires in-depth knowledge of warehouse logistics, SAP EWM functionalities, and integration with other SAP modules. Business skills and excellent people skills are necessary. This individual reports to the IT Manager, and will apply proven communication, analytical, and critical thinking skills to help maximize the benefit of IT system investments.

Ideal Candidate:

• Will be able to commute daily to Hobart, Indiana
• Authorized to work in the U.S. without Sponsorship

Responsibilities

Major Areas of Responsibility

• Design and implement SAP EWM solutions to optimize warehouse operations.
• Configure SAP EWM settings to meet the specific needs of the warehouse.
• Provide support and troubleshooting for SAP EWM-related issues.
• Operational and organizational knowledge of logistics Processes.
• Good understanding of SAP business processes (Inbound, Outbound, Internal Warehousing Processes, Physical inventory, RF Transactions, HU Management) and SAP functionalities (architecture).
• Experience in delivery training sessions, preparing and conduction UAT (User acceptance testing).
• Acquire a good understanding of business processes and be able to offer the best technical solution to meet the business needs.
• Analyze business requirements and translate them into SAP EWM configurations.
• Understand and be able to independently customize SAP EWM specific processes and know the integration points with other SAP modules (MM, SD, FI, CO, PP…).
• Write Functional Specification/Configuration documents.
• Have the willingness to develop new professional skills.
• Monitor system performance and proactively address any potential issues.
• Initiate and coordinate weekly meetings with users on open incidents and critical issues.
• Help with repository creation of KB documents.
• Monitor system performance and proactively address any potential issues.
• Other duties as assigned.

Knowledge

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Extensive experience in SAP EWM implementation and configuration.
• Minimal technical expertise in the related modules and experience with configuration, master data and testing.
• Extensive experience in SAP EWM implementation and configuration.
• Experience communicating technical and business issues/solutions to individuals at all levels, including process owners and stakeholders.
• Experience in writing functional requirements and associated test cases as well as excellent documentation skills.

Qualifications

Skills & Abilities

• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education & Experience

• Bachelor’s degree in Logistics, IT, or related discipline or equivalent experience
• Minimum of 3 years of functional experience configuring and/or using SAP as Super/Key user.
• Experience in the Manufacturing Industry is preferred.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call .

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call and leave a message and your call will be returned.

Job Posting Min Salary USD $62,430.00 Job Posting Max Salary USD $83,194.00

Ford is modernizing in several areas of business by implementing new SAP technologies and solutions (S/4 HANA, RISE etc.), which will improve productivity, reduce the size and complexity of Ford's technical footprint, emphasize differentiating capabilities, and transform and standardize its business processes. This position in the SAP Enterprise Platform Organization at Ford Motor Company will entail collaborating with FCSD Business, IT PDOs & Teams and Service Providers to enable effective and efficient Level 1+ production support services.

This position in the SAP Enterprise Platform Organization at Ford Motor Company will entail collaborating with FCSD Business, IT PDOs & Teams and Service Providers to enable effective and efficient Level 1+ production support services. This role is crucial in ensuring the seamless operation of critical SAP systems that underpin Ford's global customer service and parts distribution, directly impacting customer satisfaction and efficiency of FCSD Operations. You will play a vital part in maintaining the stability and performance of the enterprise SAP environment, which is fundamental to Ford's commitment to delivering exceptional service and support to its customers worldwide. In addition, you will have an opportunity to experiment with AI tools to improve SAP IT support in Ford. Success in this role will ensure that Ford's FCSD operations, from order to delivery, are supported by robust and reliable SAP platforms, minimizing downtime and maximizing business continuity for our global warehousing operations that serve our dealerships and customers.

• SAP Production Support & Incident Management: Lead and facilitate the resolution of production incidents, requests, problems, and issues across the SAP Suite of tools for FCSD Warehousing and Supply Chain Management. This includes a strong focus on effective problem-solving and prompt incident management to ensure system availability and operational continuity. Be fully aware of daily open incidents, problems, issues and their latest status and age etc. Enable support team to be effective by asking the “right questions” about operational incidents in stand-up or other meetings.

• Process Optimization & Strategic Planning: Drive review, improvement, and implementation of processes and procedures for Incident, Request, Problem, and Event Management, Operational Metrics, and Knowledge Management, ensuring alignment with enterprise standards. Proactively plan FCSD SAP support strategy based on Ford’s SAP implementation roadmap, integrating industry best practices and new support strategies. Recommend updates to monitoring and reporting processes and tools.

• Stakeholder & Vendor Collaboration: Build rapport with business stakeholders and service providers. Guide and collaborate with the full-service supplier for SAP support, prioritizing issues and contributing to periodic business reviews. Facilitate stakeholder meetings, ensuring clear documentation of minutes, next steps, and follow-through on action items. Collaborate effectively with vendors, Ford IT teams, PDOs and Business teams to achieve SAP operational support objectives. Participate actively in various operational and planning meetings (e.g., daily stand-ups, maintenance planning, Product Teams, Basis & Security, SAP etc.).

• Operational Excellence & Reporting: Oversee the full-service provider's support for critical scheduled activities (e.g., month/quarter/year-end close, upgrades, launches, Disaster Recovery) and validate system availability post-activities. Coordinate with functional product teams to resolve complex incidents, ensuring adherence to Service Level Agreements (SLAs). Measure and report key performance metrics for incident management, including Mean Time To Resolution (MTTx) and SLA compliance. Provide regular status updates, highlight performance issues, and adjust issue priorities based on business impact. Actively remove blockers for the production support team, escalating issues as needed to prevent further disruption.

• Knowledge Management & Tooling Implementation: Develop comprehensive support team procedures, guides, checklists, and workarounds for frequent SAP user issues. Develop & lead project plans and implementation of new tools (e.g., Chatbots, Solman to ServiceNow migration) to enhance production support processes.

• Leadership Support & Delegation: Support SAP support leadership by providing reports, data, and contributing to strategic discussions. Act as a delegate for the Ford SAP support manager and support SAP operations as needed. Help secure alignment among stakeholders on various subjects.

• System Integrity & Documentation: Support processes and initiatives to enhance L1 support and ensure data integrity within the SAP environment, collaborating with cybersecurity and compliance teams. Manage SharePoint sites for SAP Operations, including access control, document management, and record keeping.

• Adaptability & Drive: Manage multiple deliverables simultaneously and thrive in a fast-paced global working environment.

• Bachelor’s degree in computer science and/or related field

• 2 to 5 years of overall IT development or customer support experience

• Good understanding of SAP tools, including both functional and technical knowledge

• Experience with Service Level Agreements (SLAs) and support-related metrics in both insourced and outsourced environments

• Experience working in a large global team environment

• Knowledge or experience in disaster recovery support and system performance improvement

• Experience in collecting customer requirements and translating them to clear plans and action items

• Ability to manage support services in a dynamic environment

• Ability to network with adjacent teams and subject matter experts, globally, in an onsite, offshore, or mixed models

• Strong interest in learning more about SAP support industry trends

Must Have:

• Experience in IT support functions and/or IT tools implementation

• Experience in IT project management and problem-solving techniques

• Ability to effectively interact with several IT technical and business teams

• Negotiation skills and ability to achieve consensus with diverse stakeholders

• Strong and open communication skills both verbal and written

• Self-starter, ability to work independently with minimum supervision

• Some MS SharePoint administrative and operational experience

• Interest in self-learning and improving knowledge of SAP modules and other IT tools

• Interest in researching implementation of AI tools in IT support functions and service delivery management

Nice to Have:

• SAP development and/or operational support experience

• Customer support strategy, sites support or helpdesk management experience

• Experience in Warehouse Management, Supply Chain Management, Finance and Accounting, Business Office functions

• IT Network, data center, and cloud knowledge and/or experiences

• Knowledge/experience in AGILE methodology and familiarity with IT architectural concepts

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (

*Relocations IS NOT provided for this role ***

*Visa Sponsorship is NOT provided for this role ***

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1- .

#LI-Onsite

#LI-DS2

Requisition ID : 48458