4,129 Sap Support jobs in the United States

Job Title: Lead Analyst – SAP Support

Location: Orange, CT (180 Marsh Hill Rd)

Work type: Office

The salary range for this position is dependent upon experience, ranging from $114,332 to $142,916.

Job Summary

Responsible for prioritizing SAP Support Team responsibilities related to providing design, configuration and ad hoc/custom reporting capabilities to the business units. Serves as primary contact with SAP end users and process owners in a specified business area to understand ongoing process requirements (changes, modifications, improvements) and ensuing overall SAP data integrity for a specified business unit (e.g., Accounting, HR, MM).

Responsibilities:

• Develops solutions and/or configuration changes to meet ongoing end user requirements.

• Implements configuration changes as required and prepares specifications for approved changes for be performed by SAP IT support.

• Acts as team leader for SAP Support Analysts.

• Leads prioritization and planning of SAP Support Team responsibilities in a specific functional area.

• Leads team of SAP functional analysts to coordinate integration points between SAP modules to ensure overall process coordination.

• Ensures interface data integrity.

• Working with the ABAP team.

• Provides timely and accurate solutions to the functional business areas, including unresolved SAP user requests from the service desk.

• Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials, training materials.

• Changes request/transport review and approval.

• Provides on-going end user training and end user support as required.

• Completes Service Pack review and tests for all clients, (OSS support.)

• Identifies available SAP functionality not currently being utilized.

• Coordinates the definition, review, testing and approval of SAP security access for a specific user group.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems or a related field and 5 years of IT experience, including SAP Support experience. Equivalent work experience is acceptable.

• Broad knowledge of the principles, practices and procedures of the specific business unit is desirable.

• Strong knowledge of SAP Accounting functionality.

• Able to work with others to design effective process/system solutions.

Preferred skills/abilities:

• Detailed, cross module SAP integration knowledge (e.g., FI/CO, HR, MM)

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

#LI-NB1
#LI-office

Company:

UIL HOLDINGS CORPORATION

Mobility Information

Please note that any applicant who is not a of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of , , , , , , , marital status, , protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

September-9-2025

• SAP Production Support & Incident Management: Lead and facilitate the resolution of production incidents, requests, problems, and issues across the SAP Suite of tools for FCSD Warehousing and Supply Chain Management. This includes a strong focus on effective problem-solving and prompt incident management to ensure system availability and operational continuity. Be fully aware of daily open incidents, problems, issues and their latest status and age etc. Enable support team to be effective by asking the "right questions" about operational incidents in stand-up or other meetings.
• Process Optimization & Strategic Planning: Drive review, improvement, and implementation of processes and procedures for Incident, Request, Problem, and Event Management, Operational Metrics, and Knowledge Management, ensuring alignment with enterprise standards. Proactively plan FCSD SAP support strategy based on Ford's SAP implementation roadmap, integrating industry best practices and new support strategies. Recommend updates to monitoring and reporting processes and tools.
• Stakeholder & Vendor Collaboration: Build rapport with business stakeholders and service providers. Guide and collaborate with the full-service supplier for SAP support, prioritizing issues and contributing to periodic business reviews. Facilitate stakeholder meetings, ensuring clear documentation of minutes, next steps, and follow-through on action items. Collaborate effectively with vendors, Ford IT teams, PDOs and Business teams to achieve SAP operational support objectives. Participate actively in various operational and planning meetings (e.g., daily stand-ups, maintenance planning, Product Teams, Basis & Security, SAP etc.).
• Operational Excellence & Reporting: Oversee the full-service provider's support for critical scheduled activities (e.g., month/quarter/year-end close, upgrades, launches, Disaster Recovery) and validate system availability post-activities. Coordinate with functional product teams to resolve complex incidents, ensuring adherence to Service Level Agreements (SLAs). Measure and report key performance metrics for incident management, including Mean Time To Resolution (MTTx) and SLA compliance. Provide regular status updates, highlight performance issues, and adjust issue priorities based on business impact. Actively remove blockers for the production support team, escalating issues as needed to prevent further disruption.
• Knowledge Management & Tooling Implementation: Develop comprehensive support team procedures, guides, checklists, and workarounds for frequent SAP user issues. Develop & lead project plans and implementation of new tools (e.g., Chatbots, Solman to ServiceNow migration) to enhance production support processes.
• Leadership Support & Delegation: Support SAP support leadership by providing reports, data, and contributing to strategic discussions. Act as a delegate for the Ford SAP support manager and support SAP operations as needed. Help secure alignment among stakeholders on various subjects.
• System Integrity & Documentation: Support processes and initiatives to enhance L1 support and ensure data integrity within the SAP environment, collaborating with cybersecurity and compliance teams. Manage SharePoint sites for SAP Operations, including access control, document management, and record keeping.
• Adaptability & Drive: Manage multiple deliverables simultaneously and thrive in a fast-paced global working environment.

• Bachelor's degree in computer science and/or related field
• 2 to 5 years of overall IT development or customer support experience
• Good understanding of SAP tools, including both functional and technical knowledge
• Experience with Service Level Agreements (SLAs) and support-related metrics in both insourced and outsourced environments
• Experience working in a large global team environment
• Knowledge or experience in disaster recovery support and system performance improvement
• Experience in collecting customer requirements and translating them to clear plans and action items
• Ability to manage support services in a dynamic environment
• Ability to network with adjacent teams and subject matter experts, globally, in an onsite, offshore, or mixed models
• Strong interest in learning more about SAP support industry trends

• Experience in IT support functions and/or IT tools implementation
• Experience in IT project management and problem-solving techniques
• Ability to effectively interact with several IT technical and business teams
• Negotiation skills and ability to achieve consensus with diverse stakeholders
• Strong and open communication skills both verbal and written
• Self-starter, ability to work independently with minimum supervision
• Some MS SharePoint administrative and operational experience
• Interest in self-learning and improving knowledge of SAP modules and other IT tools
• Interest in researching implementation of AI tools in IT support functions and service delivery management

• SAP development and/or operational support experience
• Customer support strategy, sites support or helpdesk management experience
• Experience in Warehouse Management, Supply Chain Management, Finance and Accounting, Business Office functions
• IT Network, data center, and cloud knowledge and/or experiences
• Knowledge/experience in AGILE methodology and familiarity with IT architectural concepts

This role will be supporting the several support desks at
our client while they proceed with their planned SAP rollout. The current
openings are due to an expected increase in demand as they continue to roll out
SAP to users across the country. Everyone on this team manages SAP issues as
well as supports other desks/issues, as they currently are using a homegrown
application until the upgrade. The purpose of
this position is supporting users through the client's web-based portal with a focus
on orders, contracts, and payments. *Previous SAP*
*Support experience will be required* to provide support to these users
and you will be trained on the other internal systems.

Our client is utilizing the newest version of SAP (S/4HANA). As part of their
on-going business and operational needs, they are looking for us to provide
level 1 and level 1.5 SAP functional support to their end users, who sit in
various locations. The purpose is to handle the initial intake and
consultation/resolution of SAP-related questions and issues from the end users
in the field.
The functional SAP areas needing support include:

* Sales & Distribution (SD) / Order-to-Cash
* Finance (FI)
* Sales & Distribution (SD)
* Supply Chain (MM, PP, PM, QM, EW, TM)

*Required Skills*

* Outstanding communication and customer service skills
* 5+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)
* Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
* 1+ year of experience supporting SAP end users
* Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related
* Any experience or training with S/4HANA would be a plus
* An understanding of SAP functional configuration would be a plus
*
*The general support functions will include:*

* Handle customer calls directly (routed and callbacks)
* Monitor and work on relevant incidents assigned to the ServiceNow support queue
* Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
* Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
* Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
* Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
* Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
* Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
* Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

* Medical, Dental & Vision
* 401(k)/Roth
* Basic/Supplemental Life & AD&D
* Short and long-term disability
* HSA & DCFSA
* Transportation benefits
* Employee Assistance Program
* Company Paid Time off or State Sick Leave
*Pay and Benefits*
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 19, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This role will be supporting the several support desks at

our client while they proceed with their planned SAP rollout. The current

openings are due to an expected increase in demand as they continue to roll out

SAP to users across the country. Everyone on this team manages SAP issues as

well as supports other desks/issues, as they currently are using a homegrown

application until the upgrade. The purpose of

this position is supporting users through the client's web-based portal with a focus

on orders, contracts, and payments. Previous SAP

Support experience will be required to provide support to these users

and you will be trained on the other internal systems.

Our client is utilizing the newest version of SAP (S/4HANA). As part of their

on-going business and operational needs, they are looking for us to provide

level 1 and level 1.5 SAP functional support to their end users, who sit in

various locations. The purpose is to handle the initial intake and

consultation/resolution of SAP-related questions and issues from the end users

in the field.

The functional SAP areas needing support include:

• Sales & Distribution (SD) / Order-to-Cash

• Finance (FI)

• Sales & Distribution (SD)

• Supply Chain (MM, PP, PM, QM, EW, TM)

Required Skills

• Outstanding communication and customer service skills

• 5+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)

• Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.

• 1+ year of experience supporting SAP end users

• Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related

• Any experience or training with S/4HANA would be a plus

• An understanding of SAP functional configuration would be a plus

• The general support functions will include:

• Handle customer calls directly (routed and callbacks)

• Monitor and work on relevant incidents assigned to the ServiceNow support queue

• Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts

• Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support

• Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles

• Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout

• Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding

• Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout

• Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision

• 401(k)/Roth

• Basic/Supplemental Life & AD&D

• Short and long-term disability

• HSA & DCFSA

• Transportation benefits

• Employee Assistance Program

• Company Paid Time off or State Sick Leave

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description: Our direct end client is looking for a number of consultants for a SAP support role. We have openings in SAP OTC; MTO; STP; Plan and EWM. If interested, please forward your resume to: Role Description: Support for GPL - Deliverable review, KDD analysis recommendation, follow up with business team members. Coordinate interaction with project team. This is more of a functional role. Pay Rate: $100-$120.00 self-inc. Skills: General Skills Interims for USAC / ASN Integration Analytical thinking MS Excel experience Highly organized, critical thinker Project management Self-sufficient Team oriented SAP S/4, ECC knowledgeable Benefits: York Solutions offers a generous benefits package for eligible full-time employees: BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program) Delta Dental plan with 2 free cleanings and insurance discounts Eye Med Vision with annual check-ups and discounts on lenses Life and Accidental Death Insurance paid by the company John Hancock 401(k) Retirement Plan with discretionary company match up to 5% Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance. Flexible work environment with some remote working opportunities Strong fun and teamwork environment Learning, development, and career growth #J-18808-Ljbffr