4,049 Sap Support jobs in the United States

** BR**
**Job Title:**
SAP Support Lead - Erlanger, KY
**Department/Function:**
Information Technology
**Job Description:**
**SAP S4 Hana Support Lead - Transportation - Service Delivery**
This is an Exempt level position.
**Position Summary:**
The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. The ideal candidate will have strong expertise in SAP Transportation Management (TM) and will be responsible for supporting, maintaining, and troubleshooting SAP TM in a live production environment. As the SAP S4 Hana Support Lead, you will oversee the resolution of production issues, manage system performance, and ensure that the SAP S4 Hana Transportation solutions continue to meet business needs while ensuring smooth and uninterrupted operations.
**Job Responsibilities:**
+ Production Support: Act as the primary point of contact for SAP Transportation -related production issues. Quickly identify, analyze, and resolve incidents to minimize downtime and impact on business operations.
+ Troubleshooting and Issue Resolution: Provide hands-on support for critical production issues related to SAP Transportation modules, including transportation planning, execution, freight cost management, and transportation analytics.
+ System Monitoring and Performance: Monitor the performance of the SAP Transportation system in the production environment, identifying potential areas for improvement, and optimizing system performance.
+ Collaboration with Other Teams: Work closely with cross-functional teams such as SAP Basis, SAP ABAP developers, Solution Delivery, and business operations to resolve complex issues and implement solutions.
+ Change Management and Upgrades: Manage transport requests and support SAP Transportation system upgrades and patches. Ensure smooth execution of system enhancements, migrations, and version updates with minimal business disruption.
+ Root Cause Analysis: Perform root cause analysis for recurring production issues and recommend or implement preventive measures to avoid future incidents.
+ User Support & Training: Provide ongoing support to end-users, troubleshoot system issues, and assist with user queries. Facilitate user training on new features or processes as required.
+ Documentation and Knowledge Sharing: Maintain detailed documentation for issue resolutions, processes, and system configurations. Contribute to the knowledge base for recurring issues or common challenges.
+ System Integration: Support the integration of SAP Transportation with other SAP modules and external systems, ensuring seamless data flow and system functionality.
+ Compliance & Best Practices: Ensure that SAP Transportation solutions are aligned with internal standards, best practices, and compliance requirements.
+ Continuous Improvement: Identify opportunities to enhance operational efficiency and improve SAP Transportation processes in the production environment. Proactively recommend optimizations to improve user experience and system reliability.
**Required Qualifications:**
+ Bachelor's degree in Information Technology, or a related field.
+ Minimum of (5) years of experience in SAP support, with a strong focus on production support in a live environment.
+ Deep knowledge of SAP Transportation modules, including transportation planning, execution, freight cost management, and analytics.
+ Strong problem-solving skills and ability to manage high-pressure situations in a production environment.
+ Experience with SAP S/4 HANA, SAP Fiori, and related technologies.
+ Familiarity with SAP transport management tools and production support processes.
+ Experience working with SAP Basis, SAP ABAP, and middleware tools for integration purposes.
+ Strong analytical and troubleshooting skills, with the ability to identify root causes and implement long-term solutions.
+ Excellent communication skills to interact with business users, technical teams, and management.
+ Ability to manage priorities and work effectively in a fast-paced, high-demand environment.
**Preferred Qualifications:**
+ SAP certification in SAP Transportation Management (TM).
+ Experience in the manufacturing, distribution, or logistics industries.
+ Experience with Agile methodologies in production support teams.
+ Knowledge of third-party logistics (3PL) systems and integrations.
+ Familiarity with SAP testing frameworks and methodologies for production support.
Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF: BR
**Req/Job ID:**
BR
**City:**
Erlanger
**State:**
KY - Kentucky
**Ref ID:**
#LI-SU1
**:**
**About ADM**
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law
**:**
**Benefits and Perks**
Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
+ **Physical wellness** - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
+ **Financial wellness** - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
+ **Mental and social wellness** - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
+ Paid time off including paid holidays.
+ Adoption assistance and paid maternity and parental leave.
+ Tuition assistance.
+ Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.
**:**
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:
**:**
$92,800.00 - $169,600.00
**Salaried Incentive Plan:**
The total compensation package for this position will also include annual bonus

Responsibilities
- SAP EWM consultant for EWM Support
- Responsible for Level 1 Support for EWM business team
- Responsible for understanding of integration with Warehouse Automation and MES system
- Responsible for integrating with other satellite systems/vendors for issue analysis and resolution
- Responsible for liaising with client business teams and supporting the client on day-to-day operations
- Responsible for coordinating with customer on day-to-day basis and win customer confidence
- Incident Management as per agreed SLAs
- Propose workarounds for issues needing immediate resolution
Primary skill required (must have):
- Should have completed at least 2-3 years in EWM implementation, rollout or support projects
- Must have good knowledge in following IM areas: Inventory Management, Stock transfers, Special stocks, Stock types, Physical Inventory, Account Determination and Valuation
- Must have good knowledge in following EWM areas: Integration with ECC, Inbound Processing Outbound Processing, Physical Inventory, RF Transactions, HU Management, Transportation Units, Production Integration, Kitting, Cold chain management etc
- Good Knowledge in integration aspects with other modules SD, MM, PP and QM
- Ability to understand business requirements from business users and prepare requirement document, functional specifications.
- Good understanding of GXP and SOX requirements. Should have working experience in a highly regulated environment.
- Experience in working on any incident management tool and testing tool
- Should have experience in EWM issue resolution
- Basic understanding of custom code along with basic debugging skills.
Additional skills (plus to have but not required):
- Experience in integrating EWM with automated systems like ASRS, AGV, Scheduler, AMR, conveyors, pallet exchangers etc.
- Must have experience in integration of EWM with MES and S4/HANA modules like Manufacturing and Quality Management
- Experience of working in an environment utilizing number of non ECC systems like MES, WES using interfaces such as PI, ALE, REST etc.
- Good understanding of business processes in the life sciences / pharmaceutical domain.
- ABAP debugging
- Knowledge in S4/HANA modules like PP and QM
- Knowledge in TM module
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**SAP NS2 Technical Quality Manager / Support Architect (MaxSecure)**
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.  
**This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance.**  
All internals must have manager's approval to transfer. 
  **POSITION DESCRIPTION**
SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES).
The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.
  **EXPECTATIONS AND TASKS**
+ Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer
+ Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).
+ Gathers insights about the customer's business and roadmap with SAP as a basis for a successful engagement delivery.
+ Directly advises the Customer on solution operations to support business continuity
+ Leads Premium Engagement Steering Meeting to align and report SAP's involvement and activities at the customer.
+ Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).
+ Identifies strategic opportunities for developing the Premium Engagement.
+ Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services
+ Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges
+ Takes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required
+ Works with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement
+ Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox
+ Drives Engagement Planning to ensure SAP's involvement in relevant areas and initiatives at the customer.
+ Manages stakeholders on a continuous basis to establish a long-term, trusted customer relationship.
+ Identifies risks to avoid harm to customer's business.
+ Directly advises the customer to provide guidance and to be regarded as trusted advisor.
+ Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.
+ Must be able to travel up to 80% or as needed per the customer
**  WORK EXPERIENCE**
+ Requires 10 years of work experience in business software implementation consulting and/or support.
+ Requires 5 years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and
+ Demonstrated experience in expert level customer facing communication and presentation skills with executive level.
+ Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.
  **EDUCATION AND QUALIFICATION**
+ Bachelor's degree in Compute Science, Information Technology, Security or related. Years of experience may be used in lieu of a degree
+ Advanced SAP AGS certifications or delivery experience as a Principal TQM (Preferred)
+ Prior experience in ERP software implementation (Required)
+ Prior experience in software services sales, contract management and/or negotiations required; and
+ Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
+ Strong Verbal and Written Communication
+ Ability to Build trusted relationships with key Customer stakeholders
+ Ability to lead and manage own work with minimal supervision
+ Ability to orchestrate and collaborate across multiple domains and efforts
+ Ability to understand customer's business model
+ Ability to measure and communicate business values
  **Required**
+ S4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)
+ Data Center Migration (On-Premise-to-Cloud or Hybrid Models)
+ System landscape models and Technical Architecture
+ Cloud Architecture (Private, Public)
+ Transformation and/or Migration Experience (On-Premise -to- Cloud)
+ Integration and Extensibility (Business Technology Platform)
+ Cyber and Information security
+ Must be able to obtain and maintain a Security Clearance
+ Must be able to travel up to 80% or as needed per the customer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is T4 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 80% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**SAP NS2 Support Engineer (IBP Data Integration) - Virtual**
**COMPANY DESCRIPTION**
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
**This position requires access to customer data; Must be a U.S. citizen.** SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager's approval to transfer.
SAP NS2 Secure Cloud Support organization is seeking a highly skilled SAP IBP Data Integration Specialist with deep technical expertise in CPI-DS (Cloud Platform Integration - Data Services), RTI (Real-Time Integration) and/or CIF (Core Interface) to join our team.
The ideal candidate will be responsible for supporting NS2 customers with the data integration between SAP Integrated Business Planning (IBP) solutions and other enterprise systems, ensuring seamless data flow while maintaining a high level of customer satisfaction.
This role demands strong functional and technical knowledge of various IBP modules, including Demand, Supply, Inventory, and Sales and Operations Planning (SOP), plus experience working in SAP ECC/S4 HANA.
**BRIEF DESCRIPTION**
The primary responsibilities of this role are core customer support, innovation and proactive activities and participation in a continuous learning culture. Individuals in this position align most frequently with our customers in this role and work collaboratively with local people managers and technical leads to delight our customers.
**PROFILE**
Individuals in the Support Engineer profile are the foundation of the Product Secure Support organization. These individuals are gaining deeper technical knowledge in their Product Family and expanding their knowledge to include other Product Families. They help customers resolve more and more complex issues and do so in a way that consistently delivers a high level of satisfaction. Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
**KEY RESPONSIBILITIES**
1) Deliver Core Customer Support focusing on Data Integrations
2) Proactive Support and Innovation Activities
3) Embrace Continuous Learning Culture
**CORE CUSTOMER SUPPORT**
+ Key resource for managing customer issues related to data integration such as CI-DS, RTI, and future data integration solutions provided by SAP
+ Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
+ Ability to independently analyze, troubleshoot, and resolve issues related to data and integrations, and seek help when needed.
+ Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
+ Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas.
+ Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
+ Perform in weekend support and On-Call activities as required
+ Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly escalating, transferring, and reducing priority on incidents.
+ Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
+ Strong communication skills to work effectively with stakeholders, both technical and non-technical.
**PROACTIVE SUPPORT AND INNOVATION**
+ Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers)
+ Test internal systems to prevent future issues on customer's systems.
+ Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.
+ Participate in the SAP Community to help with incident deflection by participating in community discussions in customer and partner communities. (blog posts, tips and tricks, etc.)
+ Drive improvement of Knowledge quality in area of expertise, both internally & externally.
+ Work as functional expert in de-escalation and war rooms. (Engage in critical customer situations - e.g: CIM escalation, account escalation)
**CONTINUOUS LEARNING CULTURE**
+ Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
+ Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching.
+ Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders.
+ Maintain your knowledge of new functionality and compliance changes.
+ Carry out new tasks and embrace new projects as requested by leaders in the organization.
+ Provide Coaching and Mentoring of new employees or colleagues for specific tasks. (e.g. as a EC-Coach)
+ Demonstrate willingness to fulfill different roles as required to network effectively with stakeholders in the business.
+ Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable.
**TECHNICAL QUALIFICATIONS**
+ 5 years of implementing, administering, and troubleshooting enterprise level applications as a Data Integration Lead for IBP planning solution.
+ Deep technical expertise in implementing CI-DS, RTI and other methods of integrating data in and out of IBP, S/4 HANA or other upstream/downstream systems.
+ Strong knowledge of SAP IBP modules, including Demand, Supply, Inventory, and SOP.
+ Proven experience as an SAP IBP Integration Lead, focusing on CI-DS, RTI and/or CIF.
+ Deep understanding of attributes, master data types, and planning level concepts in IBP required to support data integration, including flexible master data and Business Meanings for Order-Based Planning (OBP).
+ Strong experience with XML and data transformation techniques.
+ Good understanding of SAP HANA tables and extractors for data extraction and integration tasks.
+ Deep expertise with SAP ERP (ECC or S/4HANA) and how to extract data from these systems is crucial to this role.
+ Ability to configure and manage Real-Time Integration Profiles and Communication Arrangements within SAP IBP.
+ Knowledge of SAP bgRFC, OpenAPI, and SAP HANA Smart Data Integration (SDI) is a plus.
+ Technical skills (debugging, tracing, verifying complex customizing).
**EDUCATION**
+ Bachelor or Master's Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred. **Professional Training & Certification.**
+ Topic area specific technical/ functional curriculum.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 91900 - (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .
Requisition ID: | Work Area:Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**ADP is hiring a SAP Client Tech Support Consultant**
**Job Responsibilities:**
+ Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
+ Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
+ Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
+ Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
+ Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
+ Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
+ Identify, manage and test SAP Note application as an Advanced Correction.
+ Create and send Customer messages to SAP to request support and corrections
+ Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
+ Provide mentoring support and guidance to other consultants on areas of expertise
+ Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
+ Performs other related duties as assigned.
**Technology Specific Job Requirements:**
+ **S** **AP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration**
+ Excellent Understanding of Payroll Processing Methodology
+ Understanding of Employee Self Service/Portal.
**Experience :**
+ 3-5 Years of Directly Related Experience.
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
+ Identify causes, relationships, implications and solutions.
+ Demonstrate knowledge and application of key methodologies employed by Application Support Team.
+ Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
+ Excellent verbal and written communication skills.
+ Client Focused.
+ Ability to Mentor and Guide other associates in area of expertise.
#LI-RG2
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**SAP NS2 Technical Quality Manager/Sr. Support Engineer (MaxSecure)-Remote**
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
**This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance.**  
This position requires up to 80% travel.
All internals must have manager's approval to transfer. 
**POSITION DESCRIPTION**
SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Sr. Support Engineer. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES).
The TQM will be directly engaged in the delivery of MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.
EXPECTATIONS AND TASKS
+ Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer
+ Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).
+ Gathers insights about the customer's business and roadmap with SAP as a basis for a successful engagement delivery.
+ Directly advises the Customer on solution operations to support business continuity
+ Leads Premium Engagement Steering Meeting to align and report SAP's involvement and activities at the customer.
+ Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).
+ Identifies strategic opportunities for developing the Premium Engagement.
+ Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services
+ Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges
+ Takes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required
+ Works with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement
+ Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox
+ Drives Engagement Planning to ensure SAP's involvement in relevant areas and initiatives at the customer.
+ Manages stakeholders on a continuous basis to establish a long-term, trusted customer relationship.
+ Identifies risks to avoid harm to customer's business.
+ Directly advises the customer to provide guidance and to be regarded as trusted advisor.
+ Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.
+ Must be able to travel up to 80% or as needed per the customer
WORK EXPERIENCE
+ Requires 5 years of work experience in business software implementation consulting and/or support.
+ Requires 5 years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and
+ Demonstrated experience in expert level customer facing communication and presentation skills with executive level.
+ Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.
  EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
+ Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience. A combination of equivalent work and life experience will be accepted in lieu of degree
+ SAP AGS certifications or delivery experience as a Sr. TQM (Preferred)
+ Prior experience in ERP software implementation (Required)
+ Prior experience in software services sales, contract management and/or negotiations required; and
+ Strong knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
+ Strong Verbal and Written Communication
+ Ability to Build trusted relationships with key Customer stakeholders
+ Ability to manage own work with minimal supervision
+ Ability to orchestrate and collaborate across multiple domains and efforts
+ Ability to understand customer's business model
+ Ability to measure and communicate business values
 Required
+ S4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)
+ Data Center Migration (On-Premise-to-Cloud or Hybrid Models)
+ System landscape models and Technical Architecture
+ Cloud Architecture (Private, Public)
+ Transformation and/or Migration Experience (On-Premise -to- Cloud)
+ Integration and Extensibility (Business Technology Platform)
+ Cyber and Information security
 Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 91,900-199,000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.

Description
We are seeking a highly skilled and proactive Application Support Manager to lead the support and maintenance of enterprise applications, with a strong focus on SAP BusinessObjects (SAP BO) and other general business systems. The ideal candidate will have deep expertise in SQL and a proven ability to manage cross-functional support initiatives. Prior experience in the pharmaceutical or biotechnology industry is highly desirable.
Key Responsibilities:
+ Lead the application support function across core business applications, including SAP BO and other enterprise tools.
+ Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.
+ Drive root cause analysis and implement preventative measures for recurring incidents.
+ Oversee and optimize SQL queries and database interactions to ensure application performance.
+ Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.
+ Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).
+ Manage a small team or collaborate with offshore/onshore resources, as applicable.
+ Participate in system upgrades, patching, and change management processes.
+ Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.
Requirements
Qualifications:
+ Bachelor's degree in Computer Science, Information Systems, or related field.
+ 5+ years of experience in application support, including at least 2 years in a leadership or management role.
+ Expertise in SQL - ability to write, debug, and optimize complex queries.
+ Strong knowledge of SAP BusinessObjects - administration, report creation, and troubleshooting.
+ Experience supporting enterprise applications in a pharmaceutical or biotech environment is highly preferred.
+ Familiarity with validation and compliance processes (e.g., GxP, 21 CFR Part 11) is a plus.
+ Excellent problem-solving, communication, and interpersonal skills.
Preferred Skills:
+ Experience with ITIL practices and ticketing systems such as ServiceNow or Jira.
+ Project management experience and the ability to lead initiatives across multiple departments.
+ Exposure to cloud-based application environments (e.g., AWS, Azure) is a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Physical, Personnel, Special, SAP & Industrial Security Specialist

***This position requires an active TS/SCI security clearance***

Cherokee Preting is seeking Security Specialists with experience conducting physical, personnel, SAP and Industrial security functions to support USSOCOM.

Compensation & Benefits:

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Physical, Personnel, Special, SAP & Industrial Security Specialist Responsibilities Include:

• Assists, monitors, and advises on all aspects of security activities
• Plans and assists in implementation of security activities at the Top Secret and higher classification to ensure USSOCOM personnel (Military, Civilians, Contractors) and all supported tenant organizations are prepared to operate in non-traditional environments to perform critical contingency tasks.
• Develops written technical approaches and methodologies with regard to security proposals
• Processes personnel background investigations for special security clearance actions including:
  • Formulating and ensuring compliance with automated information systems security procedures
  • Suggesting, implementing, and monitoring compliance with special security policies and procedures
  • Conducting and coordinating the training for special security representatives
  • Performing as a liaison with Government and industrial security officials, overseeing collateral and higher access and badge procedures.
• Performs other job-related duties as assigned
• Active TS/SCI security clearance
• Minimum of six (6) years Physical, Personnel and Special Security experience within DoD or equivalent Government agencies required, with operational level experience preferred
• Experience in compartmented programs in DoD, U.S. Intelligence Community or supporting U.S. Contractors
• Experience in planning/accrediting facilities in accordance with the ICD 7051 standard.
• Working knowledge of security policies and procedures to include National Industrial Security Program Supplement, and DoD Volumes 1-3
• Experience in security training or security inspections is highly desirable
• Thorough familiarity with all security processes
• Must possess a valid US passport
• Ability to successfully complete all medical examinations required by the client, including for any temporary duty or full-time deployment as required
• Must be able to pass all pre-deployment requirements as deemed necessary to be considered deployable
• Must pass pre-employment qualifications of Cherokee Federal

Physical, Personnel, Special, SAP & Industrial Security Specialist Experience, Education, Skills, Abilities requested:

Company Information:

Cherokee Preting provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. Cherokee Preting is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI-CK4 #IntelCareers

Special Security Technician

Operational Security Coordinator

SAP Security Officer

Industrial Security Coordinator

Personnel Security Administrator

Special Security

Operational Security

Personnel Security

Information Security

Industrial Security

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Physical, Personnel, Special, SAP & Industrial Security Specialist

***This position requires an active TS/SCI security clearance***

Cherokee Preting is seeking Security Specialists with experience conducting physical, personnel, SAP and Industrial security functions to support USSOCOM.

Compensation & Benefits:

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided.Benefits are subject to change with or without notice.

Physical, Personnel, Special, SAP & Industrial Security Specialist Responsibilities Include:

• Assists, monitors, and advises on all aspects of security activities
• Plans and assists in implementation of security activities at the Top Secret and higher classification to ensure USSOCOM personnel (Military, Civilians, Contractors) and all supported tenant organizations are prepared to operate in non-traditional environments to perform critical contingency tasks.
• Develops written technical approaches and methodologies with regard to security proposals
• Processes personnel background investigations for special security clearance actions including:
  • Formulating and ensuring compliance with automated information systems security procedures
  • Suggesting, implementing, and monitoring compliance with special security policies and procedures
  • Conducting and coordinating the training for special security representatives
  • Performing as a liaison with Government and industrial security officials, overseeing collateral and higher access and badge procedures.
• Performs other job-related duties as assigned
• Active TS/SCI security clearance
• Minimum of six (6) years Physical, Personnel and Special Security experience within DoD or equivalent Government agencies required, with operational level experience preferred
• Experience in compartmented programs in DoD, U.S.Intelligence Community or supporting U.S. Contractors
• Experience in planning/accrediting facilities in accordance with the ICD 7051 standard.
• Working knowledge of security policies and procedures to include National Industrial Security Program Supplement, and DoD Volumes 1-3
• Experience in security training or security inspections is highly desirable
• Thorough familiarity with all security processes
• Must possess a valid US passport
• Ability to successfully complete all medical examinations required by the client, including for any temporary duty or full-time deployment as required
• Must be able to pass all pre-deployment requirements as deemed necessary to be considered deployable
• Must pass pre-employment qualifications of Cherokee Federal

Physical, Personnel, Special, SAP & Industrial Security Specialist Experience, Education, Skills, Abilities requested:

Company Information:

Cherokee Preting provides support, services, and solutions to federal and commercial customers.The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.Cherokee Preting is part of Cherokee Federal - a team of tribally owned federal contracting companies.For more information, visit .

#CherokeeFederal #LI-CK4 #IntelCareers

Special Security Technician

Operational Security Coordinator

SAP Security Officer

Industrial Security Coordinator

Personnel Security Administrator

Special Security

Operational Security

Personnel Security

Information Security

Industrial Security

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

#J-18808-Ljbffr