3,916 Sap Technical Support jobs in the United States

Technical Support

BCforward is currently seeking highly motivated Technical Support

Position Title: Technical Support

Location: Remote

Anticipated Start Date: Tentative start Date 09/02/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.



Expected Duration: 2+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week

Pay Range: $35 to $37.35/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities

Key Responsibilities
* Active Remote Resolution:
Deliver end-to-end technical support using remote diagnostic tools.
Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.
* Deep Technical Analysis & RCA:
Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base.
* Customer Engagement & Success:
Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.
* Cross-Functional Collaboration:
Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits.
* Remote Enablement & Shift Left Execution:
Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers.
* Escalation Management & Ownership:
Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression.
* After-Hours On-Call Support:
Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations.
___
Desired Skills & Experience
* Customer-Centric Attitude:
Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency.
* Remote Support Agility:
Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch.
* Communication & Documentation:
Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively.
* Team Collaboration:
Demonstrates "One Team - One Goal" mindset. Works well in a matrixed environment with cross-regional, cross-functional teams.
* Initiative & Innovation:
Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects.
___
Minimum Qualifications
* Required: High School Diploma or equivalent
* Preferred: College Degree in a technical field
* Experience:
o Minimum 3 years in customer-facing technical support (remote or onsite)
o Highly Preferred: Experience with HP Indigo as press operator or field technician
o Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow)

Keywords: Experience with HP Indigo as press operator or field technician

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 242855 when responding to this ad.

*Description*

IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R&D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support.

*Skills*

Technical support, Support

*Top Skills Details*

Technical support,Support

*Additional Skills & Qualifications*

Contract to hire for the right candidate who performs well for at least 6 months on contract.

*Experience Level*

Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Davidson,NC.
*Application Deadline*
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

What began in a chicken coop and laundry room of an old farmhouse evolved into a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create “Exceptional Clients Experiences” at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Core Values

• Grit: The courage to persevere through times of struggle. Recognizing these times are when true breakthroughs happen leading to the path of growth and achievements.

• Integrity: A cohesive blend of trust, support and honesty that is threaded into our day-to-day activities/actions.

• Innovation: Transforming expectations in a manner that educates and utilizes all resources to provide “Exceptional Experiences”

• Team: The foundation to success. Being part of the Twinstate Team means we win together and lose together, therefore we grow together.

• Responsible: Individual accountability to contribute to the Team through knowledge transfer and expertise. A team-focused approach to solving issues and creating efficiencies

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.

Description

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• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical
• Troubleshooting experience and/or 2+ years of customer service experience
• Must be able to obtain background clearance as required by government customers
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred

• Hardware Maintenance
• Troubleshooting
• Network Diagnostics
• Root Cause Analysis
• Network Experience

• Recruiter
• Email
• Phone
• Deepak Arya

What began in a chicken coop and laundry room of an old farmhouse evolved into a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create “Exceptional Clients Experiences” at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Core Values

• Grit: The courage to persevere through times of struggle. Recognizing these times are when true breakthroughs happen leading to the path of growth and achievements.

• Integrity: A cohesive blend of trust, support and honesty that is threaded into our day-to-day activities/actions.

• Innovation: Transforming expectations in a manner that educates and utilizes all resources to provide “Exceptional Experiences”

• Team: The foundation to success. Being part of the Twinstate Team means we win together and lose together, therefore we grow together.

• Responsible: Individual accountability to contribute to the Team through knowledge transfer and expertise. A team-focused approach to solving issues and creating efficiencies

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.

What began in a chicken coop and laundry room of an old farmhouse evolved into a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create “Exceptional Clients Experiences” at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Core Values

• Grit: The courage to persevere through times of struggle. Recognizing these times are when true breakthroughs happen leading to the path of growth and achievements.

• Integrity: A cohesive blend of trust, support and honesty that is threaded into our day-to-day activities/actions.

• Innovation: Transforming expectations in a manner that educates and utilizes all resources to provide “Exceptional Experiences”

• Team: The foundation to success. Being part of the Twinstate Team means we win together and lose together, therefore we grow together.

• Responsible: Individual accountability to contribute to the Team through knowledge transfer and expertise. A team-focused approach to solving issues and creating efficiencies

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.

REQUIRED EXPERIENCE & SKILLS • Strong customer service skills with a Customer First attitude • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets • Excellent research and investigative skills • Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking • Experience in working with help request tracking and reporting tools • Knowledge of IT concepts and trends and new technologies • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field • Ability to communicate effectively orally and in writing with individuals and groups • Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.