782 Senior Management jobs in Addison
Management
75001 Addison, Texas
McDonald's
Posted 27 days ago
Job Viewed
Job Description
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Description: McDonald's Works for Me. I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow. The Job for Me - Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself. The Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. Does this sound like you? You'll fit right in. The Company for Me - From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits. Let's talk. Make your move. Requirements: The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurant's goals and creates a plan to achieve the goals. To meet restaurant goals, the General Manager doesn't work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves! The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future. Ideal candidates should have previous General Manager experience running high volume locations. Also, HU certified or eligible to obtain certification. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older to be a manager in our corporate owned and operated restaurants. Additional Info: Along with competitive pay, a General Manager at a McDonald's Corporate owned restaurant is eligible for incredible benefits including: -2 weeks paid vacation -Competitive salary -Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language -Bonuses available -Stipend monthly to help cover insurance costs This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_ D9-071E- -9BB55EE779C1_31412 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
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0
Management Trainee
75001 Addison, Texas
Enterprise Mobility
Posted 5 days ago
Job Viewed
Job Description
**Overview**
Start your career with Enterprise Mobility! We're **hiring immediately** for our respected Management Training Program.
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With training, development, mentoring, and a culture of promotion from within, you'll always be progressing in your career.
This position is located in **Addison (75001) Carrollton (75006) Richardson (75080) TX and the surrounding areas.**
We offer a robust **Benefits Package** including, but not limited to:
+ **Competitive Compensation** - **This position offers targeted 1st year annual compensation of $53,000 with an average 45 hour work week.**
+ **Paid Time Off** , starting with 12 paid days off in your first year plus 6 paid holidays
+ **Health, Dental, Vision insurance** ; Life Insurance; Prescription coverage
+ **Employee discounts** on car rentals, car purchases and much more!
+ **401(k)** retirement plan with company match and profit sharing
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
**Responsibilities**
We are now hiring for immediate openings in our Management Training program. As a MT, you'll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.
We'll teach you how to excel at customer service, sales and marketing, finance, and operations. And you'll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business - and your success.
_Equal Opportunity Employer/Disability/Veterans_
**Qualifications**
+ Bachelor's degree required.
+ Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 3 years.
+ No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.
Start your career with Enterprise Mobility! We're **hiring immediately** for our respected Management Training Program.
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With training, development, mentoring, and a culture of promotion from within, you'll always be progressing in your career.
This position is located in **Addison (75001) Carrollton (75006) Richardson (75080) TX and the surrounding areas.**
We offer a robust **Benefits Package** including, but not limited to:
+ **Competitive Compensation** - **This position offers targeted 1st year annual compensation of $53,000 with an average 45 hour work week.**
+ **Paid Time Off** , starting with 12 paid days off in your first year plus 6 paid holidays
+ **Health, Dental, Vision insurance** ; Life Insurance; Prescription coverage
+ **Employee discounts** on car rentals, car purchases and much more!
+ **401(k)** retirement plan with company match and profit sharing
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
**Responsibilities**
We are now hiring for immediate openings in our Management Training program. As a MT, you'll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team.
In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business.
We'll teach you how to excel at customer service, sales and marketing, finance, and operations. And you'll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business - and your success.
_Equal Opportunity Employer/Disability/Veterans_
**Qualifications**
+ Bachelor's degree required.
+ Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 3 years.
+ No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.
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1
Director - Aerospace & Defense Portfolio Management
75001 Addison, Texas
Huntington National Bank
Posted today
Job Viewed
Job Description
Description
Summary:Huntington's Director, Portfolio Management will manage a book of business in the bank's Aerospace & Defense (A&D) vertical within Huntington's Corporate Specialty and Government Banking group. The Director, Portfolio Management services and, in conjunction with Relationship Management, deepens an assigned portfolio of clients by proactively identifying and evaluating opportunities and mitigating associated business risks, in accordance with Huntington policies, procedures, and guiding principles.
Duties and Responsibilities:
+ Underwrite and close broadly syndicated, complex commercial loans
+ Provide credit recommendations to the appropriate level of credit administration
+ Review loan documentation in consultation with legal counsel
+ Manage risk on an ongoing basis by monitoring customer credit worthiness, adherence to loan terms and general business conditions
+ Manage annual reviews and renewals, portfolio reviews, collateral exceptions, borrowing bases, delinquencies and other reporting
+ As appropriate, assist in optimizing customer relationships working with Relationship Managers, Treasury Management, Capital Markets and other team members
Basic Qualifications:
+ Bachelor's degree required
+ 7+ years of related portfolio management experience
Preferred Qualifications:
+ 10 years of diversified banking experience including portfolio management experience and positions of increasing responsibility, with 5 years of expertise in the Aerospace & Defense and government contractor space. Leverage lending expertise a plus.
+ Industry knowledge and established networks within the A&D sector highly preferred
+ Completion of formalized credit training program
+ Demonstrated success structuring complex credits; researching, judging and presenting information verbally and in writing; creating documentation to support the credit and minimize risk
+ Proven ability to manage workflow and deadlines, while effectively balancing competing priorities
+ Demonstrated leadership experience by providing coaching, skill development and feedback to team members
+ Proven negotiation skills
+ Proficiency using Microsoft Word and Excel and other software applications that are supportive of the loan underwriting process
+ Strong written and verbal communication skills
+ High degree of professionalism
Please note: preferred locations are Pittsburgh, PA; Charlotte, NC; Columbus / Cincinnati / Cleveland / Akron, Ohio; Chicago, Illinois
#Huntingtonproud
#CML
#LI-MK1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$93,000.00 -$189,000.00 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Summary:Huntington's Director, Portfolio Management will manage a book of business in the bank's Aerospace & Defense (A&D) vertical within Huntington's Corporate Specialty and Government Banking group. The Director, Portfolio Management services and, in conjunction with Relationship Management, deepens an assigned portfolio of clients by proactively identifying and evaluating opportunities and mitigating associated business risks, in accordance with Huntington policies, procedures, and guiding principles.
Duties and Responsibilities:
+ Underwrite and close broadly syndicated, complex commercial loans
+ Provide credit recommendations to the appropriate level of credit administration
+ Review loan documentation in consultation with legal counsel
+ Manage risk on an ongoing basis by monitoring customer credit worthiness, adherence to loan terms and general business conditions
+ Manage annual reviews and renewals, portfolio reviews, collateral exceptions, borrowing bases, delinquencies and other reporting
+ As appropriate, assist in optimizing customer relationships working with Relationship Managers, Treasury Management, Capital Markets and other team members
Basic Qualifications:
+ Bachelor's degree required
+ 7+ years of related portfolio management experience
Preferred Qualifications:
+ 10 years of diversified banking experience including portfolio management experience and positions of increasing responsibility, with 5 years of expertise in the Aerospace & Defense and government contractor space. Leverage lending expertise a plus.
+ Industry knowledge and established networks within the A&D sector highly preferred
+ Completion of formalized credit training program
+ Demonstrated success structuring complex credits; researching, judging and presenting information verbally and in writing; creating documentation to support the credit and minimize risk
+ Proven ability to manage workflow and deadlines, while effectively balancing competing priorities
+ Demonstrated leadership experience by providing coaching, skill development and feedback to team members
+ Proven negotiation skills
+ Proficiency using Microsoft Word and Excel and other software applications that are supportive of the loan underwriting process
+ Strong written and verbal communication skills
+ High degree of professionalism
Please note: preferred locations are Pittsburgh, PA; Charlotte, NC; Columbus / Cincinnati / Cleveland / Akron, Ohio; Chicago, Illinois
#Huntingtonproud
#CML
#LI-MK1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$93,000.00 -$189,000.00 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
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2
Director, Product Management- Platform AI
75001 Addison, Texas
ServiceNow, Inc.
Posted 27 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**About the role:**
In this high-impact role, you will shape the future of Platform AI at ServiceNow. You'll be at the forefront of defining how we embed intelligence across the ServiceNow ecosystem, leveraging the latest in Generative and Agentic AI to drive automation, decision-making, and experiences at scale. This is about more than Search or Conversational AI-it's about creating intelligent, autonomous capabilities that anticipate needs, take action, and unlock value for the enterprise.
This opportunity sits within our Enterprise Technology Group inside Digital Technology. You'll be responsible for driving the strategy, roadmap, and delivery of ServiceNow Platform AI capabilities that power internal products across IT and beyond. You'll have the chance to lead with thought leadership, inspire innovation, and play a key role in our Customer Zero strategy-ensuring the ServiceNow Platform delivers maximum value internally while setting the standard for our customers.
We are focused on accelerating innovations and building new concepts that expand what's possible on the ServiceNow Platform with AI at its core.
**What you'll impact:**
· **Platform AI Strategy & Vision** Define, evolve, and articulate a bold vision for AI on the ServiceNow Platform, with a focus on agentic AI and intelligent automation. Ensure alignment with enterprise priorities and emerging industry trends.
**· Product Roadmap & Execution** Own the roadmap for Platform AI capabilities, from ideation to delivery. Partner with engineering and design teams to deliver solutions that scale, delight users, and deliver measurable outcomes.
**· Team Leadership** Lead and inspire a high-performing product management team. Foster a culture of collaboration, curiosity, and excellence, while mentoring talent to grow into the next generation of product leaders.
**· Cross-Functional Collaboration** Work across IT, engineering, design, and business stakeholders to ensure Platform AI products meet real-world needs and drive adoption.
**· Market Awareness & Innovation** Stay ahead of the curve on AI advancements-Generative, Conversational, Agentic-and translate emerging technologies into actionable platform capabilities.
**· Stakeholder Engagement** Engage directly with leaders and users across the enterprise to understand their needs and pain points, turning those insights into transformative AI-driven solutions.
**Emerging Technology Group**
Emerging Technology Group (ETG) is ServiceNow's Digital Technology (DT) internal incubation group.
Being customer zero for ServiceNow products, we ensure the products work for us internally and deliver value as they get in the hands of our customers. As Customer Zero, we implement all our technology workflows and deliver the best experience. With AI everywhere, we are in charge of AI Experiences that cut across the enterprise like Search, Conversational Interfaces, and Automation, and we help our DT developers be productive by building enterprise-grade products on the ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions, and products leveraging ServiceNow's Intelligent platform and the best industry standards. If you enjoy learning, growing, and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
+ 12+ years of product management leadership, with at least 3-5 years focused on AI-powered products or platforms.
+ Experience building or scaling AI/ML capabilities (Generative AI, Conversational AI, Agentic AI).
+ Strong leadership skills with a proven track record of managing and inspiring product teams.
+ Strategic thinker with excellent decision-making, storytelling, and stakeholder influence abilities.
+ Demonstrated success in bringing platform or AI products to market, with measurable business impact.
+ Exceptional communication and interpersonal skills.
+ Ability to thrive in a fast-paced, dynamic environment.
**Preferred Qualifications/Skills:**
+ Familiarity with ServiceNow products, platform, or processes (a plus, not required).
+ Proven experience driving platform adoption and innovation.
+ Knowledge of enterprise IT landscapes and digital transformation strategies.
+ Startup or scale-up environment experience.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**About the role:**
In this high-impact role, you will shape the future of Platform AI at ServiceNow. You'll be at the forefront of defining how we embed intelligence across the ServiceNow ecosystem, leveraging the latest in Generative and Agentic AI to drive automation, decision-making, and experiences at scale. This is about more than Search or Conversational AI-it's about creating intelligent, autonomous capabilities that anticipate needs, take action, and unlock value for the enterprise.
This opportunity sits within our Enterprise Technology Group inside Digital Technology. You'll be responsible for driving the strategy, roadmap, and delivery of ServiceNow Platform AI capabilities that power internal products across IT and beyond. You'll have the chance to lead with thought leadership, inspire innovation, and play a key role in our Customer Zero strategy-ensuring the ServiceNow Platform delivers maximum value internally while setting the standard for our customers.
We are focused on accelerating innovations and building new concepts that expand what's possible on the ServiceNow Platform with AI at its core.
**What you'll impact:**
· **Platform AI Strategy & Vision** Define, evolve, and articulate a bold vision for AI on the ServiceNow Platform, with a focus on agentic AI and intelligent automation. Ensure alignment with enterprise priorities and emerging industry trends.
**· Product Roadmap & Execution** Own the roadmap for Platform AI capabilities, from ideation to delivery. Partner with engineering and design teams to deliver solutions that scale, delight users, and deliver measurable outcomes.
**· Team Leadership** Lead and inspire a high-performing product management team. Foster a culture of collaboration, curiosity, and excellence, while mentoring talent to grow into the next generation of product leaders.
**· Cross-Functional Collaboration** Work across IT, engineering, design, and business stakeholders to ensure Platform AI products meet real-world needs and drive adoption.
**· Market Awareness & Innovation** Stay ahead of the curve on AI advancements-Generative, Conversational, Agentic-and translate emerging technologies into actionable platform capabilities.
**· Stakeholder Engagement** Engage directly with leaders and users across the enterprise to understand their needs and pain points, turning those insights into transformative AI-driven solutions.
**Emerging Technology Group**
Emerging Technology Group (ETG) is ServiceNow's Digital Technology (DT) internal incubation group.
Being customer zero for ServiceNow products, we ensure the products work for us internally and deliver value as they get in the hands of our customers. As Customer Zero, we implement all our technology workflows and deliver the best experience. With AI everywhere, we are in charge of AI Experiences that cut across the enterprise like Search, Conversational Interfaces, and Automation, and we help our DT developers be productive by building enterprise-grade products on the ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions, and products leveraging ServiceNow's Intelligent platform and the best industry standards. If you enjoy learning, growing, and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
+ 12+ years of product management leadership, with at least 3-5 years focused on AI-powered products or platforms.
+ Experience building or scaling AI/ML capabilities (Generative AI, Conversational AI, Agentic AI).
+ Strong leadership skills with a proven track record of managing and inspiring product teams.
+ Strategic thinker with excellent decision-making, storytelling, and stakeholder influence abilities.
+ Demonstrated success in bringing platform or AI products to market, with measurable business impact.
+ Exceptional communication and interpersonal skills.
+ Ability to thrive in a fast-paced, dynamic environment.
**Preferred Qualifications/Skills:**
+ Familiarity with ServiceNow products, platform, or processes (a plus, not required).
+ Proven experience driving platform adoption and innovation.
+ Knowledge of enterprise IT landscapes and digital transformation strategies.
+ Startup or scale-up environment experience.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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3
Contract Management Specialist (Government Contracts)
75001 Addison, Texas
AirBorn
Posted 26 days ago
Job Viewed
Job Description
Your Job
As the Contract Management Specialist (Government Contracts), you will play a critical role in ensuring our organization meets evolving cybersecurity compliance standards while maintaining excellence in government contract management. This position is ideal for a strategic thinker who thrives at the intersection of cybersecurity, regulatory compliance, and federal contracting.
Our Team
You'll be part of a cross-functional team that includes Legal, IT, Compliance, and Operations, working together to support sustainable growth in the defense industrial base. This team is deeply committed to protecting our business and enabling success in a highly regulated environment.
What You Will Do
- Oversee contract negotiation, execution, and compliance with FAR/DFARS and cybersecurity flowdown requirements.
- Collaborate with internal teams to align contract terms with regulatory obligations and business goals.
- Champion a culture of compliance and continuous improvement across the organization.
- Serve as the primary liaison for external auditors, assessors, and government customers regarding cybersecurity compliance.
- Lead company-wide initiatives to achieve and maintain CMMC certification readiness.
Who You Are (Basic Qualifications)
- Bachelor's degree in Business, Law, Cybersecurity, or a related field (or equivalent experience).
- 2+ years of experience in U.S. Government contracting (FAR/DFARS).
- Demonstrated experience leading compliance initiatives or readiness programs.
- Proven ability to manage and negotiate government contracts effectively.
What Will Put You Ahead
- Preferred knowledge of CMMC, NIST SP 800-171, and DFARS cybersecurity clauses.
- Advanced degree (Master's, JD) or certifications such as CFCM, CPCM, CMMC Professional/Assessor, CISSP.
- Experience working within the defense industrial base (DIB).
- Familiarity with ITAR, EAR, and export compliance frameworks.
- Strong leadership in cross-functional project management and stakeholder engagement.
Who We Are
As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence.
With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.
Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
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4
Treasury Management Sales Advisor III - Corporate
75001 Addison, Texas
Huntington National Bank
Posted 4 days ago
Job Viewed
Job Description
Description
Job Summary:
As a Treasury Management Advisor III - Corporate, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation.
In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations.
Duties & Responsibilities
+ Strategic Business Development : Target and win opportunities with large, complex clients using advanced consultative selling techniques
+ Existing Client Management: Leverage your expertise to maintain and expand existing customer relationships, ensuring that our clients receive exceptional service and tailored solutions to meet their financial needs
+ Customized Solution Design : Lead the design of complex treasury solutions, coordinating with product specialists to address client needs
+ Product Pricing and Structuring : Develop and implement competitive pricing strategies and product structures tailored to meet the specific client needs
+ Negotiation & Deal Closing : Handle negotiations on pricing, contracts, and service-level agreements
+ Implementation Oversight : Ensure seamless transition from sales to implementation, coordinating with various teams
+ Client Portfolio Leadership : Oversee portfolio performance, ensuring revenue growth and high utilization of treasury solutions
+ Risk Management & Compliance : Manage risk and ensure compliance with relevant regulations
+ Sales Performance Management : Maintain and manage weekly and monthly sales results, ensuring timely and accurate pipeline management and monitoring to achieve sales targets
+ Strategic Contribution : Contribute to high-level sales strategy and product development feedback
Basic Qualifications:
+ 8+ years' experience in a treasury management sales role focusing on Corporate Banking clients with revenues of $500 million and above, encompassing both private and public entities across a national footprint.
+ 8+ years' experience working with complex, large-scale organizations across a diverse range of industries-including Industrials, Consumer & Financial Services, Diversified Holdings, Technology, Media, Telecommunications, and Franchise operations with a strong understanding of the unique needs and tailored solutions required in the large corporate banking environment.
+ Bachelor's degree in business or related field
Preferred Qualifications:
+ Proven leadership and mentoring capabilities
+ Strong understanding of risk management and regulatory awareness
+ Certified Treasury Professional (CTP) or equivalent high-level treasury certification
+ Master's degree (MBA or similar) in a relevant field
+ Recognition for outstanding performance in treasury services sales or corporate banking
+ Established network of industry contacts and involvement in industry associations
+ Deep knowledge of treasury services/products and industry applications
+ Proven high sales performance and client relationship growth
+ Excellent communication, negotiation and presentation skills
+ Strong analytical and strategic planning abilities
+ Proficient in treasury technology and systems
#LI-Hybrid
#LI-BM1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Applications Accepted Through:
11/05/2025
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$3,000- 189,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Job Summary:
As a Treasury Management Advisor III - Corporate, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation.
In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations.
Duties & Responsibilities
+ Strategic Business Development : Target and win opportunities with large, complex clients using advanced consultative selling techniques
+ Existing Client Management: Leverage your expertise to maintain and expand existing customer relationships, ensuring that our clients receive exceptional service and tailored solutions to meet their financial needs
+ Customized Solution Design : Lead the design of complex treasury solutions, coordinating with product specialists to address client needs
+ Product Pricing and Structuring : Develop and implement competitive pricing strategies and product structures tailored to meet the specific client needs
+ Negotiation & Deal Closing : Handle negotiations on pricing, contracts, and service-level agreements
+ Implementation Oversight : Ensure seamless transition from sales to implementation, coordinating with various teams
+ Client Portfolio Leadership : Oversee portfolio performance, ensuring revenue growth and high utilization of treasury solutions
+ Risk Management & Compliance : Manage risk and ensure compliance with relevant regulations
+ Sales Performance Management : Maintain and manage weekly and monthly sales results, ensuring timely and accurate pipeline management and monitoring to achieve sales targets
+ Strategic Contribution : Contribute to high-level sales strategy and product development feedback
Basic Qualifications:
+ 8+ years' experience in a treasury management sales role focusing on Corporate Banking clients with revenues of $500 million and above, encompassing both private and public entities across a national footprint.
+ 8+ years' experience working with complex, large-scale organizations across a diverse range of industries-including Industrials, Consumer & Financial Services, Diversified Holdings, Technology, Media, Telecommunications, and Franchise operations with a strong understanding of the unique needs and tailored solutions required in the large corporate banking environment.
+ Bachelor's degree in business or related field
Preferred Qualifications:
+ Proven leadership and mentoring capabilities
+ Strong understanding of risk management and regulatory awareness
+ Certified Treasury Professional (CTP) or equivalent high-level treasury certification
+ Master's degree (MBA or similar) in a relevant field
+ Recognition for outstanding performance in treasury services sales or corporate banking
+ Established network of industry contacts and involvement in industry associations
+ Deep knowledge of treasury services/products and industry applications
+ Proven high sales performance and client relationship growth
+ Excellent communication, negotiation and presentation skills
+ Strong analytical and strategic planning abilities
+ Proficient in treasury technology and systems
#LI-Hybrid
#LI-BM1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Applications Accepted Through:
11/05/2025
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
$3,000- 189,000 Annual Salary
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
View Now
5
Senior Director, Platform Business Product Management
75001 Addison, Texas
ServiceNow, Inc.
Posted 17 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
Be the connective tissue between employee journeys and the platforms that power them.
This role brings Global People's voice and vision to life through platform capabilities like AI, My ServiceNow, and My Assist while empowering all employee experience products to scale more consistently and intelligently.
The Senior Director, Platform Business Product Management (BPM) serves as Global People's (GP) end-to-end product leader and strategic counterpart for shared employee experience capabilities including AI-powered interactions, portal (My ServiceNow), search and assistant (My Assist).
In partnership with Success, Technology, Experience, and Platform (STEP) and Digital Technology (DT), this role ensures that these capabilities are optimized for employee value, used consistently across lifecycle journeys, and aligned with the GP's strategic intent.
**Own the Platform BPM Vision for People Experience**
+ Define and execute a bold, forward-looking product vision for the shared platform capabilities that power internal employee experiences with a focus on AI-powered interactions, portal (My ServiceNow) and enterprise search and digital assistance (My Assist).
+ Serve as the end-to-end experience owner for these internal-facing capabilities, partnering with COEs as they define the "what and why", then owning "how and when" with design, technical product management and engineering teams.
+ Ensure every aspect of platform product development reflects ServiceNow's AI-first approach and commitment to the People Pact.
**Act as the Global People Team's Platform Translator and Integrator**
+ Co-own the product and experience roadmap in partnership with STEP and DT, aligning GP priorities with technical feasibility and sequencing. Collaborate to ensure the platform is both scalable and continuously improving based on real-world employee needs.
+ Translate GP goals and journey-level strategies into actionable platform product requirements and outcomes.
+ Partner with vertical Business Product Managers (e.g., Talent Acquisition, Total Rewards, Learning and Development, People Analytics, People Services) to ensure their roadmaps integrate the right platform-powered features emphasizing reuse, scale, and cross-journey consistency.
**Scale Platform Capability Adoption Across Global People & ServiceNow Employees**
+ Coach, enable, and empower vertical GP Business Product Managers to make the most of shared platform capabilities delivering AI and assistant-based experiences that are consistent, intuitive, and high-impact.
+ Develop enablement assets in alignment with DT guidance including reusable templates, integration standards, and design patterns to ensure consistent and efficient development across GP Business Product teams.
+ Lead shared planning and governance rituals that align product teams around common milestones, maturity goals, and platform best practices.
**Steward Data, Trust, and Responsible AI Use**
+ Influence platform data strategies and AI feature development by representing GP's use cases, constraints, and values in tight coordination with the technical and data owners in DT and the enterprise AI team.
+ Partner with People Analytics and ServiceNow Data & Analytics, and AI teams to ensure all platform features are grounded in trusted, governed, and well-instrumented data.
+ Champion responsible AI design principles including transparency, consent, feedback loops, and human-in-the-loop experiences where appropriate.
+ Define instrumentation strategies that allow teams to continuously improve personalization, performance, and satisfaction across platform use cases.
**Lead Through Influence and Platform Value Realization**
+ Act as a thought leader and connector across the GP, DT, and STEP organizations communicating a compelling vision for how shared capabilities can transform the employee experience.
+ Champion the GP team's role as "Customer Zero" showcasing internal excellence in using the Now Platform to serve our own employees.
+ Establish and track measurable indicators of success spanning cross-journey consistency, AI assistant adoption (i.e. contributing to AI Control Tower tracking), employee satisfaction, and platform reuse across GP.
+ Help define joint platform operating rhythms and governance between GP and DT including intake, prioritization, retrospectives, and KPI review to ensure shared success.
**Success Metrics**
+ Agentic enablement of the GP team; capacity savings that result.
+ Usage of My ServiceNow and My Assist.
+ Undisputed "Customer Zero"
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of Product Management experience spanning both business-focused (strategy, UX, stakeholder influence) and technical (platform, APIs, architecture) domains.
+ A proven track record of leading platform business product strategy and delivery across multiple internal-facing products or user journeys.
+ Deep understanding of AI/ML application in enterprise environments, including assistants, recommendations, search, and orchestration layers.
+ Experience navigating federated or domain-led organizations, especially across employee experience, HR, or shared service functions.
+ Demonstrated empathy for internal users from employees and people leaders to HR and support teams and passion for solving experience fragmentation.
+ A history of aligning executives, engineering, design, and analytics stakeholders around a shared platform strategy and product roadmap.
+ Fluency in systems thinking and the ability to move seamlessly between strategic storytelling and technical tradeoffs.
+ A strong bias for action, agile delivery orientation, and unwavering commitment to quality and impact.
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
What you get to do in this role:
Be the connective tissue between employee journeys and the platforms that power them.
This role brings Global People's voice and vision to life through platform capabilities like AI, My ServiceNow, and My Assist while empowering all employee experience products to scale more consistently and intelligently.
The Senior Director, Platform Business Product Management (BPM) serves as Global People's (GP) end-to-end product leader and strategic counterpart for shared employee experience capabilities including AI-powered interactions, portal (My ServiceNow), search and assistant (My Assist).
In partnership with Success, Technology, Experience, and Platform (STEP) and Digital Technology (DT), this role ensures that these capabilities are optimized for employee value, used consistently across lifecycle journeys, and aligned with the GP's strategic intent.
**Own the Platform BPM Vision for People Experience**
+ Define and execute a bold, forward-looking product vision for the shared platform capabilities that power internal employee experiences with a focus on AI-powered interactions, portal (My ServiceNow) and enterprise search and digital assistance (My Assist).
+ Serve as the end-to-end experience owner for these internal-facing capabilities, partnering with COEs as they define the "what and why", then owning "how and when" with design, technical product management and engineering teams.
+ Ensure every aspect of platform product development reflects ServiceNow's AI-first approach and commitment to the People Pact.
**Act as the Global People Team's Platform Translator and Integrator**
+ Co-own the product and experience roadmap in partnership with STEP and DT, aligning GP priorities with technical feasibility and sequencing. Collaborate to ensure the platform is both scalable and continuously improving based on real-world employee needs.
+ Translate GP goals and journey-level strategies into actionable platform product requirements and outcomes.
+ Partner with vertical Business Product Managers (e.g., Talent Acquisition, Total Rewards, Learning and Development, People Analytics, People Services) to ensure their roadmaps integrate the right platform-powered features emphasizing reuse, scale, and cross-journey consistency.
**Scale Platform Capability Adoption Across Global People & ServiceNow Employees**
+ Coach, enable, and empower vertical GP Business Product Managers to make the most of shared platform capabilities delivering AI and assistant-based experiences that are consistent, intuitive, and high-impact.
+ Develop enablement assets in alignment with DT guidance including reusable templates, integration standards, and design patterns to ensure consistent and efficient development across GP Business Product teams.
+ Lead shared planning and governance rituals that align product teams around common milestones, maturity goals, and platform best practices.
**Steward Data, Trust, and Responsible AI Use**
+ Influence platform data strategies and AI feature development by representing GP's use cases, constraints, and values in tight coordination with the technical and data owners in DT and the enterprise AI team.
+ Partner with People Analytics and ServiceNow Data & Analytics, and AI teams to ensure all platform features are grounded in trusted, governed, and well-instrumented data.
+ Champion responsible AI design principles including transparency, consent, feedback loops, and human-in-the-loop experiences where appropriate.
+ Define instrumentation strategies that allow teams to continuously improve personalization, performance, and satisfaction across platform use cases.
**Lead Through Influence and Platform Value Realization**
+ Act as a thought leader and connector across the GP, DT, and STEP organizations communicating a compelling vision for how shared capabilities can transform the employee experience.
+ Champion the GP team's role as "Customer Zero" showcasing internal excellence in using the Now Platform to serve our own employees.
+ Establish and track measurable indicators of success spanning cross-journey consistency, AI assistant adoption (i.e. contributing to AI Control Tower tracking), employee satisfaction, and platform reuse across GP.
+ Help define joint platform operating rhythms and governance between GP and DT including intake, prioritization, retrospectives, and KPI review to ensure shared success.
**Success Metrics**
+ Agentic enablement of the GP team; capacity savings that result.
+ Usage of My ServiceNow and My Assist.
+ Undisputed "Customer Zero"
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of Product Management experience spanning both business-focused (strategy, UX, stakeholder influence) and technical (platform, APIs, architecture) domains.
+ A proven track record of leading platform business product strategy and delivery across multiple internal-facing products or user journeys.
+ Deep understanding of AI/ML application in enterprise environments, including assistants, recommendations, search, and orchestration layers.
+ Experience navigating federated or domain-led organizations, especially across employee experience, HR, or shared service functions.
+ Demonstrated empathy for internal users from employees and people leaders to HR and support teams and passion for solving experience fragmentation.
+ A history of aligning executives, engineering, design, and analytics stakeholders around a shared platform strategy and product roadmap.
+ Fluency in systems thinking and the ability to move seamlessly between strategic storytelling and technical tradeoffs.
+ A strong bias for action, agile delivery orientation, and unwavering commitment to quality and impact.
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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6
Senior Manager, Product Management - Marketing Technology
75001 Addison, Texas
ServiceNow, Inc.
Posted 20 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**About the Role:**
We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences.
You will bring a CEO mindset, a passion for human-centered design, and the ability to cut through bureaucracy to deliver outcomes. You'll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value.
**Key Responsibilities:**
+ **Proven leadership** : 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
+ Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
+ Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences.
+ Own product KPIs, adoption metrics, and business outcomes-using data to inform decisions and continuously improve.
+ Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions.
+ Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals.
+ Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value.
+ Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation.
+ Collaborate across functions to drive alignment, influence stakeholders, and deliver cross-functional initiatives.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of experience in leading product management teams, with a strong track record in B2B SaaS or enterprise software.
+ Deep expertise in human-centered design, product discovery, and iterative development.
+ Strong business analysis skills and the ability to translate complex needs into clear, actionable product requirements.
+ Proven ability to analyze data, derive insights, and drive decisions based on metrics and user behavior.
+ Experience working with GTM technologies such as CRM (Salesforce, Microsoft Dynamics), CPQ, CLM, EMS, and Martech platforms (Adobe AEP, CDP, Marketo, AJO).
+ Exceptional communication and stakeholder management skills.
+ A CEO mindset-ownership, accountability, and a relentless focus on outcomes.
+ Passion for delivering amazing user experiences and driving long-term customer success.
+ Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
+ You're a practitioner of Agile methodologies and making them work in different organizations and environments.
+ Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
+ Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
+ **Preferred Qualifications:**
+ Familiarity with the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
+ Experience with AI/ML-powered product features and intelligent automation.
+ Background in digital transformation, sales operations, or marketing technology.
#DTjobs
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**About the Role:**
We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences.
You will bring a CEO mindset, a passion for human-centered design, and the ability to cut through bureaucracy to deliver outcomes. You'll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value.
**Key Responsibilities:**
+ **Proven leadership** : 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
+ Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
+ Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences.
+ Own product KPIs, adoption metrics, and business outcomes-using data to inform decisions and continuously improve.
+ Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions.
+ Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals.
+ Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value.
+ Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation.
+ Collaborate across functions to drive alignment, influence stakeholders, and deliver cross-functional initiatives.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of experience in leading product management teams, with a strong track record in B2B SaaS or enterprise software.
+ Deep expertise in human-centered design, product discovery, and iterative development.
+ Strong business analysis skills and the ability to translate complex needs into clear, actionable product requirements.
+ Proven ability to analyze data, derive insights, and drive decisions based on metrics and user behavior.
+ Experience working with GTM technologies such as CRM (Salesforce, Microsoft Dynamics), CPQ, CLM, EMS, and Martech platforms (Adobe AEP, CDP, Marketo, AJO).
+ Exceptional communication and stakeholder management skills.
+ A CEO mindset-ownership, accountability, and a relentless focus on outcomes.
+ Passion for delivering amazing user experiences and driving long-term customer success.
+ Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
+ You're a practitioner of Agile methodologies and making them work in different organizations and environments.
+ Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
+ Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
+ **Preferred Qualifications:**
+ Familiarity with the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
+ Experience with AI/ML-powered product features and intelligent automation.
+ Background in digital transformation, sales operations, or marketing technology.
#DTjobs
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
View Now
7
Director, Product Management- Enterprise AI Search
75001 Addison, Texas
ServiceNow, Inc.
Posted 27 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**About the Role:**
In this high-impact leadership role, you will shape the future of Enterprise Search and AI experiences across ServiceNow. You'll combine strategic thinking, thought leadership, and executional excellence to drive how people find, access, and act on information-instantly and intelligently.
This role sits within our Enterprise Technology Group and will own the strategy, roadmap, and delivery for Enterprise Search, leveraging ServiceNow's Intelligent Platform and GenAI capabilities. You will lead a team that drives customer zero innovation-ensuring ServiceNow's internal experience is world-class, while setting the foundation for product capabilities that power our customers globally.
**What you'll impact:**
· Enterprise Search Strategy & Vision - Define and communicate a long-term strategy for Enterprise Search as a core capability of the ServiceNow platform. Drive a vision where search is not just retrieval, but an intelligent, contextual, and proactive experience.
· GenAI-Powered Search Experiences - Lead innovation in generative and semantic search, retrieval-augmented generation (RAG), multi-modal search (text, voice, image), and agentic AI. Ensure our search solutions anticipate user needs and surface insights across enterprise data.
· Unified Information Access - Create a seamless search fabric across ServiceNow, integrating structured and unstructured data, third-party knowledge sources, and live internet signals while ensuring security, compliance, and role-based access.
· Search Relevance & Personalization - Define strategies for ranking, relevance, intent understanding, and personalization. Ensure search adapts to user roles, preferences, and workflows to drive productivity.
· Platform Integration - Partner with product teams to embed Enterprise Search natively into workflows, conversational interfaces, and agent experiences across IT, HR, Customer Service, and more.
· Metrics & Impact - Define KPIs for search quality (precision, recall, satisfaction, deflection rates), usage adoption, and measurable business outcomes. Build a culture of continuous improvement through experimentation and analytics.
· Thought Leadership - Represent Enterprise Search strategy internally and externally. Influence industry direction, evaluate emerging technologies, and help position ServiceNow as a leader in AI-powered enterprise experiences.
· Team Leadership - Lead and inspire a high-performing product team. Provide mentorship, foster innovation, and build a culture that pushes boundaries while delivering at scale.
· Cross-Functional Collaboration - Work across engineering, design, data science, security, and business stakeholders to ensure successful product delivery and adoption.
**Emerging Technology Group**
Emerging Technology Group (ETG) is ServiceNow's Digital Technology (DT) internal incubation group.
Being customer zero for ServiceNow products, we ensure the products work for us internally and deliver value as they get in the hands of our customers. As Customer Zero, we implement all our technology workflows and deliver the best experience. With AI everywhere, we are in charge of AI Experiences that cut across the enterprise like Search, Conversational Interfaces, and Automation, and we help our DT developers be productive by building enterprise-grade products on the ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions, and products leveraging ServiceNow's Intelligent platform and the best industry standards. If you enjoy learning, growing, and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
+ 12+ years in product management leadership roles, including 3-5+ years in AI or Enterprise Search.
+ Proven experience delivering transformational Enterprise Search capabilities-semantic, vector, or generative search preferred.
+ Deep understanding of search systems, information retrieval, natural language processing, and enterprise data ecosystems.
+ Strong leadership skills with a track record of building and scaling product teams.
+ Exceptional communication and storytelling skills, able to align executives and inspire teams.
+ Experience with ServiceNow products and/or processes is a plus, but not required.
+ Knowledge of the latest GenAI and agentic AI innovations.
+ Experience in a high-growth or start-up environment a bonus.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**About the Role:**
In this high-impact leadership role, you will shape the future of Enterprise Search and AI experiences across ServiceNow. You'll combine strategic thinking, thought leadership, and executional excellence to drive how people find, access, and act on information-instantly and intelligently.
This role sits within our Enterprise Technology Group and will own the strategy, roadmap, and delivery for Enterprise Search, leveraging ServiceNow's Intelligent Platform and GenAI capabilities. You will lead a team that drives customer zero innovation-ensuring ServiceNow's internal experience is world-class, while setting the foundation for product capabilities that power our customers globally.
**What you'll impact:**
· Enterprise Search Strategy & Vision - Define and communicate a long-term strategy for Enterprise Search as a core capability of the ServiceNow platform. Drive a vision where search is not just retrieval, but an intelligent, contextual, and proactive experience.
· GenAI-Powered Search Experiences - Lead innovation in generative and semantic search, retrieval-augmented generation (RAG), multi-modal search (text, voice, image), and agentic AI. Ensure our search solutions anticipate user needs and surface insights across enterprise data.
· Unified Information Access - Create a seamless search fabric across ServiceNow, integrating structured and unstructured data, third-party knowledge sources, and live internet signals while ensuring security, compliance, and role-based access.
· Search Relevance & Personalization - Define strategies for ranking, relevance, intent understanding, and personalization. Ensure search adapts to user roles, preferences, and workflows to drive productivity.
· Platform Integration - Partner with product teams to embed Enterprise Search natively into workflows, conversational interfaces, and agent experiences across IT, HR, Customer Service, and more.
· Metrics & Impact - Define KPIs for search quality (precision, recall, satisfaction, deflection rates), usage adoption, and measurable business outcomes. Build a culture of continuous improvement through experimentation and analytics.
· Thought Leadership - Represent Enterprise Search strategy internally and externally. Influence industry direction, evaluate emerging technologies, and help position ServiceNow as a leader in AI-powered enterprise experiences.
· Team Leadership - Lead and inspire a high-performing product team. Provide mentorship, foster innovation, and build a culture that pushes boundaries while delivering at scale.
· Cross-Functional Collaboration - Work across engineering, design, data science, security, and business stakeholders to ensure successful product delivery and adoption.
**Emerging Technology Group**
Emerging Technology Group (ETG) is ServiceNow's Digital Technology (DT) internal incubation group.
Being customer zero for ServiceNow products, we ensure the products work for us internally and deliver value as they get in the hands of our customers. As Customer Zero, we implement all our technology workflows and deliver the best experience. With AI everywhere, we are in charge of AI Experiences that cut across the enterprise like Search, Conversational Interfaces, and Automation, and we help our DT developers be productive by building enterprise-grade products on the ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions, and products leveraging ServiceNow's Intelligent platform and the best industry standards. If you enjoy learning, growing, and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.
**About Digital Technology**
We're not yesterday's IT department-we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
+ 12+ years in product management leadership roles, including 3-5+ years in AI or Enterprise Search.
+ Proven experience delivering transformational Enterprise Search capabilities-semantic, vector, or generative search preferred.
+ Deep understanding of search systems, information retrieval, natural language processing, and enterprise data ecosystems.
+ Strong leadership skills with a track record of building and scaling product teams.
+ Exceptional communication and storytelling skills, able to align executives and inspire teams.
+ Experience with ServiceNow products and/or processes is a plus, but not required.
+ Knowledge of the latest GenAI and agentic AI innovations.
+ Experience in a high-growth or start-up environment a bonus.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
View Now
8
Sr. Dir., Product Management - Agentic AI Experiences
75001 Addison, Texas
ServiceNow, Inc.
Posted 3 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role**
ServiceNow is seeking a high energy, high EQ executive leader who thrives in a highly cross-functional, rapid velocity environment and has a passion for driving scale, transforming culture, and designing end to end technology solutions for customers and employees who are serving our customers. Our value drivers are to:
+ Wow customers and employees with digital experiences they cannot live without.
+ Create unified, innovative experiences that empower people to feel effective and valued - by bringing together a connected design, a product mindset, and innovative technology.
+ Deliver delightful employee experiences powered by Gen AI that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
+ Co-creating, using, and highlighting our own products to do it.
**Who We Are**
ServiceNow's technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate in ways no one else can for our customers and communities.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
**The Organization**
We are not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on product design, transformation, stellar experiences, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
**Senior Director, Product Management, Agentic Experiences**
**Location:** Dallas, TX/Santa Clara, CA (or Remote - US, with travel as needed)
**About the Role:** We are seeking a visionary Senior Director of Product Management to lead the strategy for both our **customer-facing self-service experiences and the internal, AI-driven platform** that empowers our Customer Success and Support teams.
Your mission is two-fold: **provide customers with intuitive, powerful self-service options** to resolve issues independently, and **equip our internal teams with agentic, AI-powered tools** to proactively support those customers when they need it. You will be responsible for creating a seamless, end-to-end journey that reduces customer effort and increases our teams' efficiency. This role is pivotal in transforming our Success and Support model into one that is proactive, self-sufficient, and deeply satisfying for both customers and employees.
**Key Responsibilities:**
+ Unified Experience Strategy: Develop a cohesive strategy that connects the customer-facing support experience (e.g., portals, knowledge bases, bots) with the internal agent experience, ensuring seamless handoffs and a consistent data narrative.
+ Strategic Product Leadership: Define and champion a long-term vision for an AI-powered ecosystem of self-service experiences for both external customers and internal teams.
+ Roadmap Ownership: Develop and prioritize a unified product roadmap that serves both customer self-service needs and internal team automation, ensuring resources are allocated to the highest-impact initiatives.
+ Customer & Persona Insight: Cultivate a deep empathy for our end customers' journey and our internal Success and Support personas' workflows to identify and solve for friction points across the entire experience.
+ Agentic & Self-Service Definition: Translate strategic initiatives into detailed requirements for both sides of the platform, including customer-facing self-help journeys, automated support agents, and proactive workflows for internal teams.
+ Performance Monitoring: Define and track KPIs that measure the success of the entire ecosystem, including customer self-service adoption rates, case deflection, time-to-resolution, and internal user satisfaction.
+ Team Leadership & Mentorship: Lead and mentor a team of product managers, fostering a culture of innovation and an AI-first, user-centric mindset focused on the complete customer and employee journey.
+ Executive Communication: Present a holistic product strategy to executive leadership, clearly articulating the value and ROI of investing in a unified customer and employee experience platform.
**Qualifications:**
+ **Education:** Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is highly preferred.
+ **Experience:**
+ 12+ years of progressive experience in product management within enterprise software (SaaS).
+ 5+ years of experience leading and mentoring product management teams.
+ Demonstrated experience launching successful **customer-facing products such as support portals, community platforms, knowledge systems, or chatbots.**
+ Proven success building internal productivity platforms or support automation systems that demonstrably improve user efficiency.
+ Strong background in B2B enterprise software, with direct experience in **Customer Service Management (CSM), digital customer experience** , or related fields being highly desirable.
+ **Skills:**
+ Exceptional strategic thinking with the ability to create a single, compelling vision from complex customer and internal user needs.
+ An **end-to-end, user-obsessed mindset** , with a passion for deeply understanding and improving the entire support journey.
+ Excellent communication and interpersonal skills, with the ability to influence stakeholders across all levels of the organization.
+ Strong analytical skills, with the ability to leverage data to drive decisions and measure the impact of the holistic experience.
+ A deep passion for leveraging technology to create autonomous and empowering systems that make work and support simpler and more effective.
JV20
For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**What you get to do in this role**
ServiceNow is seeking a high energy, high EQ executive leader who thrives in a highly cross-functional, rapid velocity environment and has a passion for driving scale, transforming culture, and designing end to end technology solutions for customers and employees who are serving our customers. Our value drivers are to:
+ Wow customers and employees with digital experiences they cannot live without.
+ Create unified, innovative experiences that empower people to feel effective and valued - by bringing together a connected design, a product mindset, and innovative technology.
+ Deliver delightful employee experiences powered by Gen AI that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
+ Co-creating, using, and highlighting our own products to do it.
**Who We Are**
ServiceNow's technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate in ways no one else can for our customers and communities.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
**The Organization**
We are not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on product design, transformation, stellar experiences, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
**Senior Director, Product Management, Agentic Experiences**
**Location:** Dallas, TX/Santa Clara, CA (or Remote - US, with travel as needed)
**About the Role:** We are seeking a visionary Senior Director of Product Management to lead the strategy for both our **customer-facing self-service experiences and the internal, AI-driven platform** that empowers our Customer Success and Support teams.
Your mission is two-fold: **provide customers with intuitive, powerful self-service options** to resolve issues independently, and **equip our internal teams with agentic, AI-powered tools** to proactively support those customers when they need it. You will be responsible for creating a seamless, end-to-end journey that reduces customer effort and increases our teams' efficiency. This role is pivotal in transforming our Success and Support model into one that is proactive, self-sufficient, and deeply satisfying for both customers and employees.
**Key Responsibilities:**
+ Unified Experience Strategy: Develop a cohesive strategy that connects the customer-facing support experience (e.g., portals, knowledge bases, bots) with the internal agent experience, ensuring seamless handoffs and a consistent data narrative.
+ Strategic Product Leadership: Define and champion a long-term vision for an AI-powered ecosystem of self-service experiences for both external customers and internal teams.
+ Roadmap Ownership: Develop and prioritize a unified product roadmap that serves both customer self-service needs and internal team automation, ensuring resources are allocated to the highest-impact initiatives.
+ Customer & Persona Insight: Cultivate a deep empathy for our end customers' journey and our internal Success and Support personas' workflows to identify and solve for friction points across the entire experience.
+ Agentic & Self-Service Definition: Translate strategic initiatives into detailed requirements for both sides of the platform, including customer-facing self-help journeys, automated support agents, and proactive workflows for internal teams.
+ Performance Monitoring: Define and track KPIs that measure the success of the entire ecosystem, including customer self-service adoption rates, case deflection, time-to-resolution, and internal user satisfaction.
+ Team Leadership & Mentorship: Lead and mentor a team of product managers, fostering a culture of innovation and an AI-first, user-centric mindset focused on the complete customer and employee journey.
+ Executive Communication: Present a holistic product strategy to executive leadership, clearly articulating the value and ROI of investing in a unified customer and employee experience platform.
**Qualifications:**
+ **Education:** Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is highly preferred.
+ **Experience:**
+ 12+ years of progressive experience in product management within enterprise software (SaaS).
+ 5+ years of experience leading and mentoring product management teams.
+ Demonstrated experience launching successful **customer-facing products such as support portals, community platforms, knowledge systems, or chatbots.**
+ Proven success building internal productivity platforms or support automation systems that demonstrably improve user efficiency.
+ Strong background in B2B enterprise software, with direct experience in **Customer Service Management (CSM), digital customer experience** , or related fields being highly desirable.
+ **Skills:**
+ Exceptional strategic thinking with the ability to create a single, compelling vision from complex customer and internal user needs.
+ An **end-to-end, user-obsessed mindset** , with a passion for deeply understanding and improving the entire support journey.
+ Excellent communication and interpersonal skills, with the ability to influence stakeholders across all levels of the organization.
+ Strong analytical skills, with the ability to leverage data to drive decisions and measure the impact of the holistic experience.
+ A deep passion for leveraging technology to create autonomous and empowering systems that make work and support simpler and more effective.
JV20
For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
View Now
9