99 Senior Management jobs in Dawsonville
IT Service Management (ITSM) - Incident Management
Posted 3 days ago
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Job Description
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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.
About The Team
The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKGs Cloud SaaS offerings.
About The Role
This is an afternoon shift role: 1:00 PM est - 10:00 PM est
The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.
Responsibilities
- Acknowledge incoming incidents via PagerDuty and spin-up a bridge
- Gather the initial information and document them in ServiceNow
- Adopt/Learn the internal automation tools for incident logging and tracking
- Learn various internal product & engineering team structures to effectively lead the bridges/war rooms
- Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.
- Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident
- Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)
- Learn the new product features for effective management of incident bridges
- Complete all organizational trainings timely
- Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
- Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
- 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
- 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
- 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
- 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
- 2+ years of working in on-call support rotation model and PagerDuty experience
- 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point
- Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
- Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha
- Experience working in an Agile technical environment
- Experience working in a Cloud environment
- Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
- Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
- Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $62,300 to $2,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKGs comprehensive benefits can be reviewed on our careers site at Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Information Technology
- Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
Referrals increase your chances of interviewing at UKG by 2x
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#J-18808-LjbffrIT Service Management (ITSM) - Incident Management
Posted 4 days ago
Job Viewed
Job Description
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
About The Team:
The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.
About The Role:
This is an afternoon shift role: 1:00 PM est - 10:00 PM est
The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.
Responsibilities:
• Acknowledge incoming incidents via PagerDuty and spin-up a bridge
• Gather the initial information and document them in ServiceNow
• Adopt/Learn the internal automation tools for incident logging and tracking
• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms
• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.
• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident
• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)
• Learn the new product features for effective management of incident bridges
• Complete all organizational trainings timely
• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
Basic Qualifications
• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
• 2+ years of working in on-call support rotation model and PagerDuty experience
• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point
• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
Preferred Qualifications:
• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha
• Experience working in an Agile technical environment
• Experience working in a Cloud environment
• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
IT Service Management (ITSM) - Incident Management
Posted 24 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About The Team:
The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.
About The Role:
This is an afternoon shift role: 1:00 PM est - 10:00 PM est
The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.
Responsibilities:
• Acknowledge incoming incidents via PagerDuty and spin-up a bridge
• Gather the initial information and document them in ServiceNow
• Adopt/Learn the internal automation tools for incident logging and tracking
• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms
• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.
• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident
• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)
• Learn the new product features for effective management of incident bridges
• Complete all organizational trainings timely
• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
Basic Qualifications
• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
• 2+ years of working in on-call support rotation model and PagerDuty experience
• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point
• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
Preferred Qualifications:
• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha
• Experience working in an Agile technical environment
• Experience working in a Cloud environment
• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at
IT Service Management (ITSM) - Incident Management
Posted today
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**About The Team:**
The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.
**About The Role:**
This is an afternoon shift role: 1:00 PM est - 10:00 PM est
The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.
**Responsibilities:**
- Acknowledge incoming incidents via PagerDuty and spin-up a bridge
- Gather the initial information and document them in ServiceNow
- Adopt/Learn the internal automation tools for incident logging and tracking
- Learn various internal product & engineering team structures to effectively lead the bridges/war rooms
- Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.
- Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident
- Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)
- Learn the new product features for effective management of incident bridges
- Complete all organizational trainings timely
- Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
- Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
**Basic Qualifications**
- 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
- 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
- 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
- 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
- 2+ years of working in on-call support rotation model and PagerDuty experience
- 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point
- Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
**Preferred Qualifications:**
- Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha
- Experience working in an Agile technical environment
- Experience working in a Cloud environment
- Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
- Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
- Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
**Where we're going**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Equal Opportunity Employer**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Management Trainee
Posted today
Job Viewed
Job Description
**Job Description**
Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic Management Trainee to join this well-structured program, where you'll gain in-depth knowledge of our business through hands-on rotations in various departments. This position is designed for individuals looking to develop their leadership skills and gain hands-on experience in various aspects of our business operations. The Management Trainee will work closely with experienced managers to learn about Outside Sales, Production/Warehouse Management, Office Management, Service Management and ultimately prepare you for career advancement opportunities within the company.
Key Responsibilities Include:
+ Rotate through departments immersing in the business from a leadership viewpoint.
+ Engage in outside sales activities to promote products and services while building customer relationships.
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly.
+ Analyze sales data and assist in making informed business decisions.
+ Collaborate with key leaders on various projects related to sales management and operational efficiency.
+ Professional Development with access to Executive Leadership Seminars/Divisional Summits.
**Skills/Qualifications**
Required
+ Must have, or will obtain, a Bachelor's degree within six months
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
+ Have an active driver's license
+ Be at least 21 years of age
+ Obtain a DOT medical certification
+ Provide documentation regarding their previous employment
Preferred
+ Co-op or internship experience in a Customer Service, Sales, Production or Administrative role
+ A business or otherwise related academic major
+ A leadership/management role on campus or related extracurricular activities
Willingness to relocate regionally during, or at the end of, the program
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
Director, Product Management
Posted 1 day ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Product Management
What does a successful Director, Product Management do at Fiserv?
As the Director, Product Management, you will play a critical role in shaping the direction of the Money Network product portfolio by focusing on enhancing the customer experience and driving business growth through the creation and launch of innovative solutions. You will define the strategy and focus for creating products and solutions that benefit Money Network customers. Your responsibilities will include defining and communicating the strategic path for the solution line from idea initiation to marketing, sales, and support, to working within a quality-focused software development lifecycle methodology and execution. Additionally, you will collaborate with cross-functional teams, build strong relationships with key stakeholders, and enhance communication and alignment across all levels of the organization.
What you will do:
* Define and managing feature set requirements for each product release.
* Develop the strategic roadmap and business plans for portfolio of product offerings to best meet current and future market needs, identifying both new opportunities for application integration and enhancements to existing offerings.
* Understand the competitive landscape and craft offerings strategy with the result of prioritizing feature/functionality offers.
* Drive the end-to-end product cycle from business justification through product launch including ensuring other functions are aligned to capitalize on the initiative.
* Ensure the execution of sound product management processes on a function-specific basis, ensuring that sufficient training and auditing of this process occurs.
* In partnership with internal colleagues, plan and execute strategies for continuous improvement in methodologies, processes, procedures, and technologies.
* Identify and monitor success metrics to effectively manage the product lines with a focus on client and business value creation.
* Manage product profitability.
* Have overall responsibility for the packaging and pricing of the solution set.
What you will need to have:
* 9+ years of experience in product management within the financial services industry.
* 4+ years of experience operating in an Agile development environment and working directly with internal and external engineering teams.
* Bachelor's degree in Business, Finance, or related field and/or equivalent military experience.
* 5+ years of experience in the Payments Industry.
* Proven ability to take initiative and build strong, productive relationships.
* Experience interpreting data and market trends to make informed product decisions
What would be great to have:
* Understanding of regulatory requirements in the financial services industry.
* 3+ years of knowledge and experience in prepaid open loop card product management.
* 3+ years of experience supporting web and mobile banking solutions and other digital products.
Important information about this role:
* This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
* In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
* This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
* Apply using your legal name
* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Director, Product Management
Posted 7 days ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Director, Product Management
**What does a successful Director, Product Management do at Fiserv?**
As the Director, Product Management, you will play a critical role in shaping the direction of the Money Network product portfolio by focusing on enhancing the customer experience and driving business growth through the creation and launch of innovative solutions. You will define the strategy and focus for creating products and solutions that benefit Money Network customers. Your responsibilities will include defining and communicating the strategic path for the solution line from idea initiation to marketing, sales, and support, to working within a quality-focused software development lifecycle methodology and execution. Additionally, you will collaborate with cross-functional teams, build strong relationships with key stakeholders, and enhance communication and alignment across all levels of the organization.
**What you will do:**
+ Define and managing feature set requirements for each product release.
+ Develop the strategic roadmap and business plans for portfolio of product offerings to best meet current and future market needs, identifying both new opportunities for application integration and enhancements to existing offerings.
+ Understand the competitive landscape and craft offerings strategy with the result of prioritizing feature/functionality offers.
+ Drive the end-to-end product cycle from business justification through product launch including ensuring other functions are aligned to capitalize on the initiative.
+ Ensure the execution of sound product management processes on a function-specific basis, ensuring that sufficient training and auditing of this process occurs.
+ In partnership with internal colleagues, plan and execute strategies for continuous improvement in methodologies, processes, procedures, and technologies.
+ Identify and monitor success metrics to effectively manage the product lines with a focus on client and business value creation.
+ Manage product profitability.
+ Have overall responsibility for the packaging and pricing of the solution set.
**What you will need to have:**
+ 9+ years of experience in product management within the financial services industry.
+ 4+ years of experience operating in an Agile development environment and working directly with internal and external engineering teams.
+ Bachelor's degree in Business, Finance, or related field and/or equivalent military experience.
+ 5+ years of experience in the Payments Industry.
+ Proven ability to take initiative and build strong, productive relationships.
+ Experience interpreting data and market trends to make informed product decisions
**What would be great to have:**
+ Understanding of regulatory requirements in the financial services industry.
+ 3+ years of knowledge and experience in prepaid open loop card product management.
+ 3+ years of experience supporting web and mobile banking solutions and other digital products.
**Important information about this role:**
+ This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
+ In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Director, Product Management
Posted 7 days ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Director, Product Management
**What does a successful Director, Product Manager do?**
As the Director of Product Management for Enterprise Content Management (ECM) at Fiserv, you will lead a team of product managers/owners and drive the strategic vision and success of our ECM product portfolio. Specializing in the ECM space, you will collaborate with cross-functional teams, including Development, Professional Services, Marketing, and Sales, to ensure delivery of innovative and market-leading ECM solutions that meet the complex content management needs of Fiserv customers. You will play a key role in managing the ECM product roadmap and our key delivery partner relationship.
**What you will do:**
+ Lead the ECM product team, providing guidance, support, and mentorship to achieve business objectives.
+ Develop and execute the ECM product roadmap, aligning it with strategic goals, industry trends, and customer needs.
+ Collaborate with cross-functional teams and strategic partners to define product requirements and deliver integrated ECM solutions.
+ Conduct market research and monitor customer feedback to continuously improve ECM solutions and drive product enhancements.
+ Develop effective product positioning, marketing strategies, and go-to-market plans for the ECM product suite.
+ Minimal travel estimated at approximately 10%.
**What you will need to have:**
+ Bachelor's or Master's degree in Computer Science, Information Management, Business, or a related field and/or equivalent military experience.
+ 8+ years of experience in product management.
+ 8+ years of experience in Enterprise Content Management (ECM) solutions and understanding of ECM market dynamics, trends, and customer needs.
+ 8+ years of experience in leading and managing cross-functional teams.
+ 8+ years of experience in developing and executing product roadmaps.
**What would be great to have:**
+ Experience in managing partnerships and ecosystem integrations in the ECM space.
+ Experience in market and competitive research.
+ Financial Services industry experience.
+ Experience in driving customer-centric product development.
+ experience in defining KPIs and success metrics for product performance.
+ Experience in developing effective product positioning and go-to-market strategies.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Director, Product Management
Posted 7 days ago
Job Viewed
Job Description
Job Duties / Key Accountabilities:
* Market Expertise - Proactively monitor customers' needs/trends, technical and regulatory requirements, market position changes, competitive movements and innovations. Evaluate total addressable market size and develop detailed new product business cases for executive consumption. Perform competitive analyses, market demand, and review of competitive products.
* Commercial accountability - Measure overall product performance through the creation and ownership of appropriate business and product metrics and KPIs. Ensure effective product instrumentation and telemetry is always in place. Regularly report agreed upon metrics including revenue and EBITDA to senior leadership.
* Product definition, positioning and pricing - Develop and maintain detailed product roadmaps and strategic plans designed to deliver outstanding differentiation in the market on a 3-5 year horizon. Effectively articulate the value proposition, key business benefits, and differentiated market positioning for Lottery products for unique stakeholder audiences. Create Market Requirement Documents. Lead the creation of technology-oriented Product Requirement Documents to define solutions that are technically sound based on modern architectures and well-differentiated from competitive alternatives.
* Product development - Lead cross functional development teams building consensus within the organization to create market driven solutions. Drive individual projects through the internal processes ensuring that each new product meets financial and business objectives.
* Sales enablement - As an accountable business owner, lead and manage the creation of product marketing materials and product support to the sales force to maximize product revenues. Lead the creation of sales tools and materials to support the selling process. Lead development of the necessary collateral to support effective marketing of our products, including product presentations, product demos and videos, product introduction/training materials, data sheets, white papers and thought leadership pieces.
* Product launch - As an accountable business leader, lead drive software go-to-market plans designed to increase revenue and improve market position in strategic and emerging market segments. Develop price structures, product bundling strategies and associated product positioning. Plan and execute launch for new product releases. This role will also be responsible for establishing measurement and ROI of new products and services.
Qualifications / Skills / Knowledge:
Required:
* Bachelor's degree with major course work in business, computer science, engineering, or a related field is required. Master's degree preferred.
* Minimum of 5 years of proven product management and business analysis experience.
* Experience with consumer transactional products, tools, and systems required.
* Product P&L ownership/management or experience with a product led organization preferred.
* Knowledge of retail operations and retail point of sale software solutions preferred.
Knowledge, Skills, & Abilities:
* Excellent written and verbal communication skills, including the ability to turn technical feature/functionality into strategic reasons to buy and address pain points.
* Ability to demonstrate software products to internal organizations and external customers.
* Strong analytical skills.
* An ability to present to C-Level audiences, host webinars, conduct product demo overviews, etc.
* Experience working in a team-oriented, collaborative environment.
* Strong starter who can quickly get up to speed on new markets and products.
* Strong affinity for understanding target audience needs and buyer priorities.
* Strong internal/external presentation skills a must.
* Proven experience growing technology product revenues year over year a plus.
* Must be able to travel and abide by company work practices.
Restaurant Operations Management
Posted today
Job Viewed
Job Description
Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,900+ company-owned (not franchised) restaurants, and another 1,000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles. Career PathRestaurant Manager: $65,000 to $5,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)District Manager (2-3 restaurants): average time to promotion 1-2 yearsDivision Manager (6-9 restaurants): average time to promotion 3-5 yearsCompany Stock OwnershipUnique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager)Annual Stock Options granted based on % of incomeCareer Stock Options granted at hire and with each career promotionBenefitsMedical, Dental, Vision, and Life Insurance for you and your family.Three 10-day vacations per yearPaid Medical Leave, Maternity Leave, and Family Leave available after 1 year of serviceWork a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)For more information, visit to get your new career started!