136 Senior Management jobs in Sugar Hill

Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG 2 days ago Be among the first 25 applicants Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG Get AI-powered advice on this job and more exclusive features. Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About The Team The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings. About The Role This is an afternoon shift role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives. Responsibilities Acknowledge incoming incidents via PagerDuty and spin-up a bridge Gather the initial information and document them in ServiceNow Adopt/Learn the internal automation tools for incident logging and tracking Learn various internal product & engineering team structures to effectively lead the bridges/war rooms Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents. Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc) Learn the new product features for effective management of incident bridges Complete all organizational trainings timely Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Basic Qualifications 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS) 2+ years of working in on-call support rotation model and PagerDuty experience 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Preferred Qualifications Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email The pay range for this position is $62,300 to $2,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at UKG by 2x Sign in to set job alerts for Information Technology Manager roles. Vice President of Information Technology Norcross, GA 100,000.00- 130,000.00 1 week ago Peachtree Corners, GA 130,000.00- 150,000.00 1 day ago Atlanta, GA 120,000.00- 160,000.00 1 week ago Sr. Support Center (Service Desk) Manager Atlanta, GA 73,800.00- 106,600.00 1 month ago Sr. Support Center (Service Desk) Manager Atlanta, GA 73,800.00- 106,600.00 1 month ago Hotel IT Systems Manager (Mid Atlantic/Mid-West) IT Systems Technology Manager (Hands On) - Zscaler and CrowdStrike Manager - IT Infrastructure (Duluth, GA) IT Manager Senior, Incident Response & Continuity Manager Atlanta, GA 57,400.00- 73,800.00 1 month ago Information Technology Manager (Network/Telecommunications) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:

• Acknowledge incoming incidents via PagerDuty and spin-up a bridge

• Gather the initial information and document them in ServiceNow

• Adopt/Learn the internal automation tools for incident logging and tracking

• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms

• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.

• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident

• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)

• Learn the new product features for effective management of incident bridges

• Complete all organizational trainings timely

• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution

• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment

• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base

• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment

• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)

• 2+ years of working in on-call support rotation model and PagerDuty experience

• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point

• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:

• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha

• Experience working in an Agile technical environment

• Experience working in a Cloud environment

• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions

• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment

• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Ready To Go Further?Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about. Position SummaryLeads the strategy, performance, and oversight of the company's fleet operations. Ensures optimal fleet performance through cost-effective asset management, operational planning, and regulatory compliance while driving efficiency, sustainability, and cross-functional coordination across the organization.Major Tasks and ResponsibilitiesLeads and develops a cross-functional team responsible for maintenance coordination, fleet systems, warranty programs, breakdown operations, predictive analytics, and the company car program.Provides strategic and operational leadership of the fleet program while ensuring alignment with enterprise goals and regulatory compliance.Oversees lifecycle planning, capital investments, equipment specifications, procurement, and cost management.Directs fleet reporting and analytics, including maintenance performance, inventory utilization, shop productivity, and KPI tracking.Manages vendor performance across rentals, disposals, acquisitions, and warranty recovery.Collaborates with internal partners on incident response, technician reporting, and adherence to FMCSA Compliance, Safety, and Accountability maintenance standards.Owns department budgets and financial oversight while driving cost efficiency and reporting accuracy.Serves as liaison with technical teams to ensure system enhancements align with fleet operational needs.QualificationsBachelor's degree in logistics, business, or a related field.10+ years of fleet management experience, including 3+ years in a leadership role.Strong knowledge of fleet equipment, lifecycle strategy, and maintenance operations.Demonstrated financial and analytics expertise.BenefitsAt Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.Make Your MoveAt Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Get AI-powered advice on this job and more exclusive features. Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Leads the strategy, performance, and oversight of the company’s fleet operations. Ensures optimal fleet performance through cost-effective asset management, operational planning, and regulatory compliance while driving efficiency, sustainability, and cross-functional coordination across the organization. Major Tasks and Responsibilities Leads and develops a cross-functional team responsible for maintenance coordination, fleet systems, warranty programs, breakdown operations, predictive analytics, and the company car program. Provides strategic and operational leadership of the fleet program while ensuring alignment with enterprise goals and regulatory compliance. Oversees lifecycle planning, capital investments, equipment specifications, procurement, and cost management. Directs fleet reporting and analytics, including maintenance performance, inventory utilization, shop productivity, and KPI tracking. Manages vendor performance across rentals, disposals, acquisitions, and warranty recovery. Collaborates with internal partners on incident response, technician reporting, and adherence to FMCSA Compliance, Safety, and Accountability maintenance standards. Owns department budgets and financial oversight while driving cost efficiency and reporting accuracy. Serves as liaison with technical teams to ensure system enhancements align with fleet operational needs. Qualifications Bachelor’s degree in logistics, business, or a related field. 10+ years of fleet management experience, including 3+ years in a leadership role. Strong knowledge of fleet equipment, lifecycle strategy, and maintenance operations. Demonstrated financial and analytics expertise. At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. Make Your Move At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further. Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Other Industries Truck Transportation Referrals increase your chances of interviewing at Saia Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Fleet Director” roles. Director of Fleet Equipment & Maintenance Atlanta, GA $150,000.00-$00,000.00 4 weeks ago Roswell, GA 150,000.00- 185,000.00 1 month ago Atlanta, GA 150,000.00- 200,000.00 2 weeks ago Atlanta, GA 150,000.00- 200,000.00 2 weeks ago Roswell, GA 150,000.00- 185,000.00 3 weeks ago Director of Operations, Mission Critical, Construction Director of Operations, Mission Critical, Construction Central Office_Director, Capital Improvements (Operations) 2024-2025 Business Development Director for Travel Transportation and Hospitality Atlanta, GA 180,000.00- 220,000.00 1 week ago Director, Business Development Fleet Solutions Commercial Claims Director, Auto/Transportation We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,850+ company-owned (not franchised) restaurants, and another 1000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles. Career Path and Pay RangesRestaurant Manager - $63,000 to $0,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)District Manager (2-3 restaurants) - 83,000- 113,000 (average time to promotion 1-2 years)Division Manager (6-9 restaurants) - 109,000- 138,000 (average time to promotion 3-5 years)Company Stock OwnershipUnique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager).Annual Stock Options granted based on % of income.Career Stock Options granted at hire and with each career promotion.BenefitsMedical, Dental, Vision, and Life Insurance for you and your family.Three 10-day vacations per yearPaid Medical Leave, Maternity Leave, and Family Leave available after 1 year of serviceWork a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)For more information, visit to get your new career started!

Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,850+ company-owned (not franchised) restaurants, and another 1000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.

No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles.

Career Path and Pay Ranges

1. Restaurant Manager - $63,000 to $0,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)
2. District Manager (2-3 restaurants) - 83,000- 113,000 (average time to promotion 1-2 years)
3. Division Manager (6-9 restaurants) - 109,000- 138,000 (average time to promotion 3-5 years)

1. Unique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager).
2. Annual Stock Options granted based on % of income.
3. Career Stock Options granted at hire and with each career promotion.

1. Medical, Dental, Vision, and Life Insurance for you and your family.
2. Three 10-day vacations per year
3. Paid Medical Leave, Maternity Leave, and Family Leave available after 1 year of service
4. Work a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)

Job Description: 8+ years of experience in Martech with 3+ years of experience in campaign & offer management application development with platforms like Naehas. Lead the technical architecture and development of Offer Management solutions. Design and implement integrations with MarTech platforms, including Adobe Experience Platform (CDP) and Salesforce Marketing Cloud/CRM. Collaborate with product managers and solution architects to define technical requirements and delivery plans. Mentor and guide a team of developers. Participate in client workshops and translate business requirements into technical specifications. Drive continuous improvement in development practices and solution delivery. Strong understanding of data modeling, customer segmentation, and real-time personalization. Excellent communication and stakeholder management skills.

Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,850+ company-owned (not franchised) restaurants, and another 1000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles. Career Path and Pay RangesRestaurant Manager - $63,000 to $0,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)District Manager (2-3 restaurants) - 83,000- 113,000 (average time to promotion 1-2 years)Division Manager (6-9 restaurants) - 109,000- 138,000 (average time to promotion 3-5 years)Company Stock OwnershipUnique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager).Annual Stock Options granted based on % of income.Career Stock Options granted at hire and with each career promotion.BenefitsMedical, Dental, Vision, and Life Insurance for you and your family.Three 10-day vacations per yearPaid Medical Leave, Maternity Leave, and Family Leave available after 1 year of serviceWork a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)For more information, visit to get your new career started!