4,787 Senior Technical Support jobs in the United States

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.


About the Role

We are seeking a highly motivated Customer Technical Support Specialist with hands-on experience in supporting data and AI-powered platforms. The ideal candidate will have a strong background in Python, SQL, Snowflake, and Jupyter notebooks, along with exposure to large language models (LLMs). You will act as a trusted technical partner for our customers, troubleshooting complex issues, guiding best practices, and collaborating with internal teams to deliver high-quality solutions.

Key Responsibilities

• Provide tier 1/2 technical support for customers working with Python, SQL, Snowflake, and LLM-based solutions.
• Diagnose and resolve technical issues involving data pipelines, APIs, model integrations, and notebook environments .
• Collaborate closely with engineering, product, and data science teams to escalate and resolve complex issues.
• Write and maintain knowledge base articles, technical documentation, and troubleshooting guides .
• Assist customers in writing and optimizing Python scripts, SQL queries, and Jupyter workflows .
• Support deployment, integration, and troubleshooting of LLM and machine learning workflows .
• Provide actionable feedback to engineering and product teams on feature requests and recurring issues .

Required Qualifications

• Experience in technical support, solutions engineering, or a related customer-facing technical role.
• Strong proficiency with Python for scripting and troubleshooting.
• Hands-on experience with SQL (query design, debugging, performance optimization).Working knowledge of Snowflake (data modeling, query optimization, access control).
• Proficiency in Jupyter Notebooks for testing and analysis.
• Familiarity with LLMs (Large Language Models) and their integration in real-world workflows.
• Strong analytical and problem-solving skills with the ability to translate technical concepts for varied audiences.
• Excellent communication skills, both written and verbal.

Preferred Qualifications

• Experience supporting cloud platforms (AWS, Azure, or GCP).
• Understanding of APIs, REST/GraphQL, and integrating ML models into production systems.
• Background in data engineering or data science workflows .
• Exposure to DevOps practices or CI/CD pipelines .

Why Join Us?

• Work directly with cutting-edge technologies in AI and cloud data platforms .
• Collaborate with data scientists, ML engineers, and product teams .
• Contribute to shaping scalable and innovative support solutions without on-call requirements.

What's in it for You?

Growth Opportunity : Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business and finance.

International Culture : Be part of a diverse, global organization with a truly international culture.

Team of Superstars : Work alongside a talented team of professionals, including Silicon Valley executives and Wall Street veterans.

Work-Life Balance : Enjoy paid vacation, flexible time-off, and a flexible work policy.

Benefits : Access to healthcare insurance and a 401K plan.

Hybrid work arrangement

Equal Opportunity Employer : We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our client, a rapidly growing technology company, is looking for a dedicated and experienced Senior Customer Support Manager to lead their Technical Support team in San Antonio, Texas, US . This role is essential for ensuring exceptional customer service and resolving complex technical issues efficiently. The ideal candidate will have a strong background in technical support management, excellent leadership skills, and a deep understanding of customer service best practices. You will be responsible for managing a team of support specialists, optimizing support processes, and enhancing the overall customer experience.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, fostering a high-performance culture.
• Develop and implement strategies to improve customer satisfaction, first-call resolution rates, and response times.
• Oversee the day-to-day operations of the technical support department, ensuring adherence to service level agreements (SLAs).
• Identify trends in customer issues and collaborate with product development and engineering teams to implement solutions and prevent recurrence.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage escalated customer issues, providing timely and effective resolutions.
• Analyze support metrics and key performance indicators (KPIs) to identify areas for improvement and report on team performance.
• Implement and refine support processes and workflows to enhance efficiency and customer experience.
• Train and onboard new support team members, ensuring they have the necessary technical skills and product knowledge.
• Contribute to product feedback by gathering insights from customer interactions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5-7 years of experience in customer support or technical support roles, with at least 2-3 years in a management or supervisory capacity.
• Proven experience managing technical support teams and driving performance improvements.
• Strong understanding of customer support best practices and methodologies.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in the technology sector is highly desirable.
• A passion for customer advocacy and delivering outstanding service.

This is an excellent opportunity for a customer-focused leader to make a significant impact on customer satisfaction and loyalty at a growing tech company. Our client offers a collaborative work environment and opportunities for career advancement.

Our client, a fast-growing technology company, is seeking an experienced and motivated Lead Customer Support Specialist with a strong background in technical support to join their dedicated team in Sacramento, California, US . This leadership role will be responsible for overseeing a team of support specialists, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes and knowledge base. The ideal candidate will possess excellent communication skills, a deep understanding of technical troubleshooting, and a passion for exceptional customer service.

Responsibilities:

• Lead, train, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues.
• Develop and implement best practices for customer support, including response times, resolution rates, and customer satisfaction metrics.
• Serve as an escalation point for complex technical issues, providing advanced troubleshooting and problem-solving.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queues and performance dashboards, identifying trends and areas for improvement.
• Collaborate with product development and engineering teams to provide customer feedback and influence product enhancements.
• Develop and deliver training programs for support staff on new products, features, and troubleshooting techniques.
• Manage customer feedback and surveys, using insights to drive service improvements.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Contribute to the development and execution of customer support strategy.
• Assist in the onboarding and ongoing development of new support hires.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a lead or supervisory capacity.
• Proven ability to troubleshoot and resolve complex technical issues across various software and hardware platforms.
• Strong understanding of ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated leadership qualities and experience managing a team.
• Ability to develop and deliver effective training materials.
• Strong organizational skills and attention to detail.
• Experience in a SaaS or technology-driven industry is highly preferred.
• Familiarity with scripting languages or basic programming concepts is a plus.
• A passion for delivering outstanding customer experiences.

This is an exciting opportunity for a seasoned support professional to lead a dynamic team and make a significant impact on customer success in a rapidly evolving tech landscape.

Our client is seeking a highly skilled and experienced Lead Customer Support Representative with a specialization in Technical Support to join their growing team. This role is essential in ensuring our customers receive prompt, accurate, and friendly assistance with their technical inquiries. While this position is primarily remote, occasional on-site training or team meetings in Milwaukee, Wisconsin, US may be required. You will be responsible for handling escalated customer issues, providing in-depth technical guidance, and troubleshooting complex problems across our product suite.

As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.

Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.

Job Description
A client of Insight Global is looking for 10 Technical Customer Support Specialist to join their team. The position is fully onsite in Melbourne, FL. The Specialist will be supporting a federal program in a fast paced, team environment. The Specialist will start in the customer support position and be trained on a critical technology for the client.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
2+ years of troubleshooting experience
Experience with fault isolation troubleshooting
Team player
Ability to multitask
Ability to learn a new technology
Ability to obtain a public trust clearance Helpdesk experience
Military background
Network+

**Overview**
CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)
Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
**Responsibilities**
+ Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
+ Assist users with data migrations whenever the user's system is Tech Refreshed.
+ Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
+ Provide public folder management support (e.g., permission and administrator roles).
+ Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
+ Maintain and develop IT related procedures required to support the organization.
+ Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
+ Provide input for the preparation of a monthly progress and status report.
**Qualifications**
+ Requires a minimum of two (2) years of experience.
+ High School Diploma required. Bachelors Degree preferred.
+ Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
+ Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
+ Requires an understanding of current Microsoft supported Windows operating systems.
+ A high level of competency in both written and oral communications skills is strongly desired.
+ Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
+ Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
+ Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
+ A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
+ Ability to communicate effectively with all levels of employees and outside contacts.
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
Physical Demands:
+ Must be able to lift up to 10-15 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-JR1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-VA-Dahlgren_
**Minimum Clearance Required** _Secret_
**Travel Requirement** _N/A_

**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**

**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**

Technical Support Specialist - Entry-Level Opportunity 0-2 years experience
Are you ready to launch your career in IT? TEKsystems is seeking a motivated and customer-focused individual with 0-2 years of experience to join our team as a Technical Support Specialist. This is a fantastic opportunity to gain hands-on experience, grow your technical skills, and make an impact in a fast-paced environment.
About the Role
As a Technical Support Specialist, you'll be responsible for resolving technical issues, supporting end-users, and contributing to the success of our IT operations. You'll receive training, work with experienced professionals, and be part of a team that values collaboration, innovation, and service excellence.
Responsibilities Include:
+ Troubleshooting hardware, software, and network issues via phone, email, and in-person support
+ Logging and tracking support tickets in Salesforce and escalating as needed
+ Providing timely and effective solutions to internal and external customers
+ Collaborating with team members to improve systems and processes
+ Assisting with product testing and documentation
+ Meeting performance goals across chat, phone, and email support channels
Qualifications:
+ A+ certification or equivalent knowledge preferred
+ Basic understanding of networking concepts
+ Strong communication and problem-solving skills
+ Ability to work independently and as part of a team
+ Customer service mindset with attention to detail
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.