814 Service Analyst jobs in the United States

Customer Service Analyst

The University of Virginia's Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities:

• Respond to incoming customer phone calls and emails with professionalism and efficiency
• Manage and maintain customer accounts and permit data
• Process parking citation appeals in accordance with departmental policy
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
• Support Parking & Transportation projects with data entry, reporting, and customer coordination
• Contribute to the accuracy and clarity of internal records and systems
• Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications:

• High School Diploma
• At least four years of experience

Preferred Qualifications:

• Associate's or bachelor's degree
• Experience with parking management systems (e.g., T2, AIMS, or similar software)
• Two or more years of experience in customer service or administrative support
• Availability to work flexible hours, including weekends

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The anticipated hiring range is $19.00 - $4.00 hourly ( 40,000 - 50,000 annualized), commensurate with education and experience. This is a non-exempt-level, benefited position. Learn more about UVA benefits.

Application review will begin after September 14, 2025. Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future. Please apply online, by searching for requisition number R .

Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching "Find Jobs." Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

For questions about the application process, please contact Melanie Sponaugle,

The University of Virginia's Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency
• Manage and maintain customer accounts and permit data
• Process parking citation appeals in accordance with departmental policy
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
• Support Parking & Transportation projects with data entry, reporting, and customer coordination
• Contribute to the accuracy and clarity of internal records and systems
• Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications

• High School Diploma
• At least four years of experience

Preferred Qualifications

• Associate's or bachelor's degree
  
• Experience with parking management systems (e.g., T2, AIMS, or similar software)
  
• Two or more years of experience in customer service or administrative support
  
• Availability to work flexible hours, including weekends
  

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The anticipated hiring range is $19.00 - $4.00 hourly ( 40,000 - 50,000 annualized), commensurate with education and experience.

This is a non-exempt-level, benefited position. Learn more about UVA benefits .

This position is based in Charlottesville, VA, and must be performed fully on-site.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA .

Application review will begin after September 14, 2025.

Background checks will be conducted on all new hires prior to employment.

This position will not consider candidates who require immigration sponsorship now or in the future.

Please apply online , by searching for requisition number R . Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching "Find Jobs."

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Contact

• For questions about the application process, please contact Melanie Sponaugle,

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

The University of Virginia's Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency
• Manage and maintain customer accounts and permit data
• Process parking citation appeals in accordance with departmental policy
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
• Support Parking & Transportation projects with data entry, reporting, and customer coordination
• Contribute to the accuracy and clarity of internal records and systems
• Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications

• High School Diploma
• At least four years of experience

Preferred Qualifications

• Associate's or bachelor's degree

• Experience with parking management systems (e.g., T2, AIMS, or similar software)

• Two or more years of experience in customer service or administrative support

• Availability to work flexible hours, including weekends

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The anticipated hiring range is $19.00 - $4.00 hourly ( 40,000 - 50,000 annualized), commensurate with education and experience.

This is a non-exempt-level, benefited position. Learn more about UVA benefits.

This position is based in Charlottesville, VA, and must be performed fully on-site.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application review will begin after September 14, 2025.

Background checks will be conducted on all new hires prior to employment.

This position will not consider candidates who require immigration sponsorship now or in the future.

Please apply online , by searching for requisition number R . Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching "Find Jobs."

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Contact

• For questions about the application process, please contact Melanie Sponaugle,

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

JOB TITLE : Analyst, Customer Service

DEPARTMENT : Customer Service

REPORTS TO : Customer Service Manager

GENERAL STATEMENT OF DUTIES:

The Accounts Specialist role comprises multiple job duties and responsibilities within the customer service and accounting profession. Such duties as Customer Care, Accounts Payable, Accounts Receivable, Collections and Front Desk tasks.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Answer calls from customers placing orders over the phone.

• Verify all customer information is correct in QT9 ERP system.

• Set up new customers in QT9 ERP system, when needed.

• Creates a File for all new customers and files original documents in that file.

• Run credit card for those customers who choose this payment option.

• Maintain up to date customer information in QT9 ERP.

• E-mail/Mail invoices to customers daily.

• Back up the front desk when needed.

• Other duties as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES :

• Run A/R aging report and contact customers with past due invoices on a weekly basis, double check the payment status in QuickBooks for invoices dated before 2/1/2021.

• Fulfill random requests from customers, such as providing credit references, proof of delivery, etc.

• Reconciles FedEx and UPS invoices ensuring the correct amount of freight was charged on the customer's invoice and billed from the carriers.

PHYSICAL DEMANDS : Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 40lbs. Must be able to drive an automobile for short and long distances.

WORK ENVIRONMENT : Performs primarily office activities in a lighted and ventilated area. May be subject to changes in temperature and exposure to dust. Will be exposed to uncontrolled environmental conditions during driving. Will work in a normally acceptable office environment, production floor, or warehouse, with no abnormal hazards or risks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Job Description Requirements

• High School Diploma with prior Customer Service Experience.
• Proficient in English (oral and written)
• Knowledge of computer programs to include good data entry skills, good math skills and inventory control.
• Proficient in MS Office (Word, Excel & Outlook)
• Strong communication and people skills.
• Strong organizational and multi-tasking abilities.
• Problem solving and analyzing skills.
• Strong attention to detail a must.

P REFERRED BUT NOT REQUIRED

• 4-year degree or Associates degree with 2+ years with prior experience.
• Has demonstrated experience in understanding and providing basic analysis of data to improve company communications and performance.

COVID-19 Vaccine Required

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst responsible for pricing for outsourced product and services, researching bills of materials for legacy parts and equipment, creating the customer quote including delivery and payment terms and following up with the external sales force to ensure requirements are met. This role will also be guided by key metrics such as quote on-time, delivery performance, and profitability (margin expectations).

Essential Responsibilities:

• Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer's equipment such that it is returned back to full working conditions.
• Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
• Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
• Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
• Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
• Prepare basic bills of material for engineering to use as basis to structure jobs.
• Expedite orders by working with purchasing and production teams as needed.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Support all office personnel. Engineering and Operations with administrative and clerical tasks.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Responsible for greeting and directing the infrequent walk-in visitors, directing telephone calls to the appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
• Responsible for document control tasks including maintain all record-keeping, scanning, and filing of documents and photos.
• Organize and verify completeness of documents and create records/ files to ensure information is readily accessible.
• Review and update supplier delivery reports.

Technical/ Functional Skills:

• Administrative and organizational skills to manage both cost and lead-time data.
• Works independently and collaboratively within a team
• Ability to multi-task and set priorities
• Strong communication skills (verbal & written)
• Meet deadlines with a high degree of accuracy

Basic Qualifications:

• High School Diploma or equivalent required, Bachelor's degree in business-related field preferred.
• Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
• Skilled in all MS Office products
• Working knowledge of ERP systems, preferably Epicor

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2024.

We have been recognized as one of America's Most Responsible Companies 5x by Newsweek and one of the World's Most Ethical Companies® 14x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

Not Ready To Apply?

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Talent Community

Customer Service Analyst

Glanbia

Join this dynamic team focused on delivering better nutrition for every step of life's journey

The Opportunity

Supports and works effectively with Sales, Customer Service, Marketing, Finance, Quality Assurance, and other departments to provide world class service to our customers in the food & nutrition industries. This position closely supports Sales VP's, Directors and key accounts as well as performs the normal Customer Service activities. Engages to perform relationship management, escalation support and conflict resolution. Performs operational supervision of processes and employees, exercises discretion and independent judgement while resolving complex customer service matters. Plays an integral role in unburdening sales executives and manages inquiries and escalations in a manner that meets or exceeds expectations and drives a dynamic customer experience. Proactively identifies process opportunities and executes and implements improvement solutions that will benefit Glanbia and our customers. Demonstrates Glanbia's values "The Customer's Champion", "Performance Matters", "Find a Better Way", "Winning Together" and "Showing Respect". This permanent position will report to the Customer Service Director.

• Supports global Customer Service activities for Glanbia Nutritionals sales organizations worldwide
• Performs pricing activity unique to sales support and ensures compliance to standard ISO or company specific data requirements across all Glanbia regions
• Serve as the single point of contact for customers and stakeholders in multiple time zones, primarily the Americas and backup to AsPac & EMEA regions
• Must be able to travel on location to Glanbia offices worldwide and observe flexible work hours per business needs including off hours and weekends
• Performs incident management of business impacts and root cause investigation to identify solutions and implements process changes where needed
• Responsible for the management of customer master data in SAP and other Glanbia systems and generates SAP, CRM or Business Objects reports as required
• Must be able to resolve significant business challenges using independent judgment while balancing the customer's request and Glanbia's values
• Responsible to perform power user activities including business scoping, UAT of new code releases, emergency patches or other systems testing
• Accountable to provide timely escalation support (across time zones) where business critical risks exist such as financial, reputational, sustainability or compliance is required
• Performs training to new employees and coaches & mentors existing team members
• Provides specialty services and other customized solutions as needed
• Collaborate with and enable the Sales teams to drive value and increase business opportunities
• Serve as the single point of contact for senior sales stakeholders in the Americas, AsPac and EMEA regions
• Is a part of the global governance team which reviews customer and sales data monthly
• Participates in all business relevant meetings and investigations as a top priority
• Utilizes customized PDM software to complete blend requests, quotes & pricing duties
• Utilizes CRM/SalesForce software for blend management and raw material samples (reorders) including Watson
• Requires engagement in all sales campaigns, escalations and investigations
• Performs controls reporting for Shelf Life, RFQ and Order History
• Provides real time customized solutions for the executive sales team with dedicated portfolio of high level Sales VP's, Directors and Key Customer accounts
• Understand sales objectives and goals to assist with deliverables and driving revenue
• Works side by side with sales teams to support all levels of Order-to-Cash requirements
• Meet key metrics for master data & order accuracy including but not limited to:
• Works with team members and supervisor to identify, implement and enforce key team metrics that drive performance and improve the customer experience
• Provides input to supervisor and helps to manage the team's performance metrics and compliance to processes
• Performs EOM audit reports and creates monthly compliance deck for operational visibility of performance globally
• Quickly adapts to business needs and requirements as they change

The Skills you will bring to the team

• Associate's degree and/or a minimum of 4 years' experience directly in industry or equivalent escalation support role.
• Previous experience in a business-to-business environment is preferred
• Excellent organizational and time management skills. Ensure immediate and appropriate actions are taken to support our customers and business partners.
• Action Oriented: Must be able to prioritize, organize and work independently with minimal supervision and remain productive at all times.
• Collaborates: Ability to professionally and effectively interact with all levels of employee/personnel and customers (internal & external). Must be able to work in a team environment and possess problem solving skills.
• Communicates Effectively: Excellent interpersonal and professional communication skills both written and verbal. Ability to write routine reports and correspondence and to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
• Drives Results: Must be results focused and oriented toward accomplishment of team and organizational goals. Develop a strong understanding of our customers, processes, products and system tools.
• Situational Adaptability: Ability to solve practical problems and deal with a variety of factors in situations where limited standardization exists.
• Must be able to work flexible hours to include overtime when needed.
• Familiarity with ERP/MRP system, SAP preferred
• Familiarity with CRM system such as SalesForce, SAP CRM, Clarify, Siebel, etc. preferred
• Ability to compute rate, ratio, and percent and to create and interpret bar graphs

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and how you will work

The opportunity will be based in Chicago, IL with hybrid working arrangements available which allows you a greater choice in how you work and live, giving you a better work-life balance.

Compensation

Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in IL. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $72K - $75K with an annual bonus.

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.

Position : Customer Service & Analyst
Location : Providence, NY (Onsite)
Duration : W2 / C2C Contract

Job Description :

• Customer Service & Analyst
• CEM - Customer Service

If you are interested, Please share your resume with below basic details:
Basic Details:

• Current Location with Zip Code:
• LinkedIn URL:
• Employer details :

Regards,
Ashish Rastogi
Technical Recruiter | Syntricate Technologies Inc.
Direct :
Email : | Web:
We're hiring! connect with us on LinkedIn and visit our Jobs Portal

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At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am-4:30pm EST. It may be necessary, given the business need, to work occasional overtime.
This role is office based in St. Petersburg, FL. Our office is located at th Ct N St Petersburg, FL 33716.
Potential for up to 10% of travel.
**Primary Responsibilities:**
+ Manages ongoing contract relationships and service delivery to clients for one or more accounts
+ Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
+ Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery
+ Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
+ Manage calendars, coordinate travel and prepare expense reports
+ Prepares meeting materials and assists with the development of PowerPoint presentations
+ Schedules and set-up resources and technology needed for meetings and events, e.g., conference rooms, catering, MS Teams, etc.
+ Follows all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for Account Management, as appropriate
+ Establishes multiple corporate relationships, both within internal and external clients. Work with Assigned Account Executive and other team members on client renewals and new business
+ Research claims and member inquiries as needed
+ Assists in the development of client specific implementation plans and managing overall client implementations, including but not limited to approval by the client of Plan Materials
+ Assists in client training and set up remote system access and reporting
+ Participates in sales preparation meetings and finalist sales presentations as necessary; regularly attends and actively participates in company meetings as requested
+ Escalates client concerns when appropriate in a clear and effective manner
**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:**
+ Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account
+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
+ 401(k) Savings Plan, Employee Stock Purchase Plan
+ Education Reimbursement
+ Employee Discounts
+ Employee Assistance Program
+ Employee Referral Bonus Program
+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
+ More information can be downloaded at: be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma/GED (or higher)
+ 2+ years of client account management experience
+ Intermediate level of proficiency with Microsoft Word (create and modify documents), Microsoft Excel (sort, filter, enter data, use basic formulas) and Microsoft PowerPoint (create and edit presentations)
+ Ability to work onsite in th Ct N St Petersburg, FL 33716
+ Ability to work our normal business hours from 8:00am-4:30pm EST. It may be necessary, given the business need to work occasional overtime
**Preferred Qualifications:**
+ 1+ years of claims processing experience
+ Project management experience
+ Advanced knowledge of healthcare industry, products and services, and the managed care environment
+ Knowledge of internal processes and resources such as claims, eligibility, accounting, contract and underwriting
+ Experience using Microsoft Teams
**Soft Skills:**
+ Strong computer skills including word processing, database management and spreadsheet applications
+ Superior customer service skills
+ Strong verbal and written communication skills
+ Strong organizational and project management skills
+ Strong presentation skills
+ Negotiation skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO #RED

**Job** **Responsibilities:**
+ Manages daily operation of the Payment Plus virtual pay program.
+ Conduct analysis and reporting to ensure the program is performing at an optimal level and determine areas of improvement.
+ Assist with Payment Plus and Card Programs campaigns.
+ Maintains accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.
+ Provides research on invoices/vouchers to resolve payment issues.
+ Supports and collaborates with internal (various departments, procurement, and payable accounts) and external customers, communicates payment status, resolves issues, and provides guidance on disbursement-related inquiries.
+ General administration for Corporate, Procurement Card programs, including process new card applications, maintenance, and ghost card reconciliation.
+ Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse of the cards.
+ Work with end users to determine needed system changes and translate the changes into coherent timing solutions.
+ Provide continual training to end users to ensure they understand how to use the Corporate Card and Procurement Card programs and how to utilize the supporting system features to the fullest.
+ Troubleshoot and proved solutions for any problem or bugs that arise in the system.
+ Provides excellent customer service to departmental users and vendors.
+ Ensure work queues are managed within Service Level Agreements (SLA).
+ Creates and runs departmental reports or operational monitoring and ad-hoc reports for analysis.
+ Other AP and Card Programs related duties as assigned.
**Experience:**
+ We are looking for someone at a senior level who comes with knowledge, great communicator (fluent in written & spoken English), self-learner, works well in a remote environment, and has strong Excel and problem-solving skills.
+ Systems proficiency: online Accounts Payable system (e.g, PeopleSoft or other large ERP system)
+ Proficient in Excel; Experience working with large data sets and reports with accuracy.
+ Excellent written and verbal communication
+ Strong attention to detail
+ Strong analytical and reporting skills
+ Good reading comprehension skills
+ Ability to handle sensitive situations with tact
**Skills:**
+ Experience with financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.
+ Payment Plus virtual pay program.
**Education:**
University degree or college degree preferred
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.