6,455 Service Analyst jobs in the United States

• Manage EDI fails. Reach out to customer or TWC branch if needed to resolve errors.
• Upload quotes for 3rd party customers
• Submit NTE requests for 3rd Party Customers
• Work with corporate billing to resolve invoices that are unable to be uploaded. Develop a process for follow up on no responses from customer.
• Keep all websites up to date. Perform monthly check and balance.
• Update statuses for all third-party websites. Completed, cancelled, duplicate requests, PO issues and NTE.
• Accept invitation to connect through 3rd Party websites. Provide all documentation needed to connect. (COI, Rates, etc.)
• Handle open work order updates sent by 3rd Party customers.
• Use and follow SAM processes to communicate with branches and customers
• Work with support teams for 3rd Party websites to develop helpful updates
• Work with corporations' team and call center on process improvements
• Manage all notes in Penta related to 3rd Party customers.
• Obtain and track facilities contact information for all 3rd party customers.

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

• Proficiency in basic computer skills and Microsoft Office applications.
• Strong organizational abilities to ensure smooth operations and optimal resource allocation.
• The capability to multitask and adapt quickly to changes in a dynamic work environment.
• A team-oriented mindset with excellent communication and leadership skills.
• A professional demeanor, representing our company's values and standards.
• Exceptional customer service skills to foster positive relationships with customers and employees.

Description

The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing and Sheet Metal industry leader, is adding a Service Analyst to our team! This position acts in collaboration with the Strategic Account group to ensure our clients have the best experience we can provide. This role will focus on ensuring client accounts are maintained, providing and reviewing quotes to our clients, and working with our branches to guarantee excellent customer service. This individual must possess great initiative, thrive in a high-stakes and fast-paced environment, and be ready to join our team! Are you ready to learn and GROW with us?

Requirements:

• Capable of managing a large number of diverse tasks with persistence and cooperation
• Cross-collaboration to resolve customer complaints and concerns
• Facilitates new customer onboarding process
• Ability to leverage relationships with organization and facilities management to support growth
• Ability to interact with customers and co-workers professionally
• Assists in gathering information from branch, providing work order updated to clients, and acquiring customer approval in a timely manner
• Maintaining customer relations and providing clear communication

We Offer:

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

The Waldinger Corporation is a full-service mechanical, electrical, sheet metal and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.

Acumen Technology is looking for confident and passionate Service Analyst to join our team. We want IT professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

A successful Service Analyst would:

• Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
• Support our core values and commit to always improving.
• Have fun working.
• Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life.
• Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.
• Be in the Middle, TN area or willing to relocate.

• We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office
• Intermediate understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
• Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time

• Hybrid workplace
• 100% employer paid health insurance (medical and dental)
• Mileage and phone reimbursement
• Fun working environment and culture
• SIMPLE IRA with 3% match
• Acumen Technology Core Values:
• Intentional Everything
• Deliver with Confidence & Passion
• I've Got Your Back
• Adapt & Overcome

Will Consider Associate Governmental Program Analyst.

Under the direction of the Staff Services Manager I, the Staff Services Analyst will independently provide complex and technical expertise in a wide variety of administrative activities within two Maintenance Region Offices. The incumbent will perform: technical analytical staff services, recommends and participates in the administrative business management, fiscal and public information policy and is responsible for administrative support and analyst functions within both Maintenance Region Offices. Incumbent will monitor and manage contract invoicing, developing and maintaining spreadsheets or databases for real time monitoring purposes. Incumbent must have working knowledge in the use of computer applications such as Adobe Acrobat, Teams, Visio, Access, Excel, Word, PowerPoint, Outlook, and Filemaker Pro. Incumbent will use data from several databases, including but not limited to AMS Advantage, Staff Central and IMMS to track expenditures, maintenance program activities, qualified contractors as well as various service contracts and MOUs. Reviews/analyzes organizational concepts and classification changes, consults and makes recommendations to Staff Services Manager. Incumbent will compile results and must provide written reports and presentations to management.

PARF# 04-6-1141 / JC- 488543

Eligibility for hire may be determined by your score on the Staff Services Analyst/ Associate Governmental Program Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.





Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

You will find additional information about the job in the Duty Statement .

Working Conditions
Position located at 500 Queens Lane, San Jose, Santa Clara County.

For further details about this position and/or a copy of the duty statement for Associate Governmental Program Analyst , please contact Isabel Garcia at ( or email at .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST
• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

• Job Application Package Checklist
• Duty Statement

• Class C License required.
  
  
• Statement of qualifications (SOQ) required.
  

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  • Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
    

Summary This position is located in the Bureau of Consular Affairs, Vermont Passport Agency where the incumbent serves as a Customer Service Analyst responsible for planning and implementing a comprehensive customer service program for the assigned agency. Responsibilities Coordinates comprehensive region wide customer service programs designed to ensure that the services provided to passport applicants and their representatives consistently meet expectations. Develops policies and programs for the enhancement and improvement of services provided to U.S. citizen passport applicants and their representatives. Coordinates the recruitment and utilization of agents at acceptance facilities throughout the Region. Analyzes the adequacy and accuracy of the instruction, advice and assistance provided to acceptance agents by passport specialists. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. GS-12: Applicants must have one year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience participating in public outreach and public relations initiatives; Experience drafting correspondences on behalf of an office; Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or services for U.S. citizens. There is no substitute of education for specialized experience for the GS-12 position. GS-13: Applicants must have one year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience organizing, leading, and managing a team to achieve organizational goals and objectives; Experience designing and directing public outreach and public relations initiatives; Experience corresponding with senior officials, congressional offices, government agencies, and/or the media; Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or consular services for U.S. citizens. There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at ( or If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

• High School Diploma with prior Customer Service Experience.
• Proficient in English (oral and written)
• Knowledge of computer programs to include good data entry skills, good math skills and inventory control.
• Proficient in MS Office (Word, Excel & Outlook)
• Strong communication and people skills.
• Strong organizational and multi-tasking abilities.
• Problem solving and analyzing skills.
• Strong attention to detail a must.

• 4-year degree or Associates degree with 2+ years with prior experience.
• Has demonstrated experience in understanding and providing basic analysis of data to improve company communications and performance.

• Customer Service & Analyst
• CEM - Customer Service

• Current Location with Zip Code:
• LinkedIn URL:
• Employer details :

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And Even More Perks!