2,378 Service Cloud jobs in the United States

Job Description

A leader in the health insurance space is actively hiring for a REMOTE Senior Salesforce Developer to support their Medicare expansion efforts for the Provider Engagement team. As the Salesforce Developer you will design, develop and implement Salesforce applications (Service Cloud & Health Cloud) that integrate with on-prem and external vendor solutions. The ideal person will have strong analytical skills, integration experience and expertise implementing API first driven solutions in the healthcare space.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

7+ years experience in implementing Salesforce application and CRM solutions

5+ years of design, development, and implementation using Service Cloud platform

Development of user interfaces and components using Lightning Web Components (LWC)

6+ years using RESTful and SOAP-based web services for API driven solutions

Design and implement user interfaces and components using LWC within Service Cloud and other Salesforce platforms.

3+ years developing CRM solutions in the Healthcare industry in customer facing area Salesforce Health Cloud null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job Description

A leader in the health insurance space is actively hiring for a REMOTE Senior Salesforce Developer to support their Medicare expansion efforts for the Provider Engagement team. As the Salesforce Developer you will design, develop and implement Salesforce applications (Service Cloud & Health Cloud) that integrate with on-prem and external vendor solutions. The ideal person will have strong analytical skills, integration experience and expertise implementing API first driven solutions in the healthcare space.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

7+ years experience in implementing Salesforce application and CRM solutions

  5+ years of design, development, and implementation using Service Cloud platform

  Development of user interfaces and components using Lightning Web Components (LWC)

  6+ years using RESTful and SOAP-based web services for API driven solutions

  Design and implement user interfaces and components using LWC within Service Cloud and other Salesforce platforms.

  3+ years developing CRM solutions in the Healthcare industry in customer facing area Salesforce Health Cloud null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

• Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management.
• Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms.
• Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights.
• Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance.
• Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance (e.g., predictive routing, agent skill-based routing, forecasting).
• Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs.
• Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment.
• Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements.
• Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance.
• Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success.
• Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency (e.g., chatbots, sentiment analysis, AI-powered routing).

• BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience
• Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations (e.g., Service Console, CTI integration, Omni-Channel).
• 5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX
• Solid software design, coding, testing, maintenance, and debugging skills on the Salesforce CRM platform.
• Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT
• Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred).
• Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features.
• Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs.
• Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership.
• Experience with integrating Salesforce and contact center technologies with other applications (e.g., Gong, Calendly, ticketing systems like Zendesk or Freshdesk). Required
• Demonstrate a strong understanding of key contact center metrics (e.g., handle time, abandonment rate, customer satisfaction, first call resolution) and how to leverage Salesforce and other tools to track and improve these metrics.
• Experience with integrating AI/ML models into contact center solutions (e.g., routing automation, sentiment analysis, chatbots, speech-to-text, agent assist technologies) preferred

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Location: Richardson Texas (3 days per week onsite
Visa: NO H1B, OPT, CPT Rest any VISA
Need Local with 2 manager's References (Official Email, phone)
Interview: Video Plus F2F

Requirements:
• Should have 6-8 years of experience working in Sales or Service Cloud (Service cloud preferred)
• 8+ years of experience
• Data Cloud & Agent Force - HUGE PLUS

o CBRE has initiatives heading in this direction and would be really helpful if someone is already familiar with either one.
• Experience with custom development - Building custom Screens, interactive web pages, over-ride standard screens, integrate with 3rd party tools.

o Ex: using snowflake or vendor system to pull data and make data driven decisions
• Mulesoft Integration experience - Great to have
• REALLY HELPFUL TO HAVE *** à Experience in related industries: Real Estate, Investment management, fund management, portfolio management
• Wants 1 of the resources to have design and hands-on architecture work to work closely alongside him (HM) - HM handles the SF Architecture.

• 5+ years' professional experience with supporting or developing applications with an object-oriented architecture; SaaS product or service preferred
• Experience in SFDC configuration and mapping features to the business requirements, played an active role in functional and technical grooming
• Play a hands-on role during all phases of the lifecycle including plan, coding, code reviews, testing and support
• Experience developing within a declarative application platform preferred
• Service cloud experience required
• LWC experience is required

• Experience in working with CD/CI DevOps various tools GitHub, BitBuket, Jenkins, RLM, SonarCube, Artifactory etc
• Good understanding of Salesforce technology, best practices of coding standards.
• Apex, Visualforce, Java, HTML, JavaScript, REST, SOAP experience preferred
• Working knowledge in SDLC process, Agile Scrum Methodology experience (Preferred)
• Experience in ALM Quality Center and JIRA tools

• Ability to collaborate with the partner teams, user community, business analysts and Tech management to contribute to innovative & best-in-class solutions for our business
• Ability to work in team in diverse/ multiple stakeholder environment and has client interfacing skills
• Strong oral and written communication skills

• Preferred certifications: Salesforce Platform App Builder and Salesforce Platform Developer I/II

• 5+ years' professional experience with supporting or developing applications with an object-oriented architecture; SaaS product or service preferred
• Experience in SFDC configuration and mapping features to the business requirements, played an active role in functional and technical grooming
• Play a hands-on role during all phases of the lifecycle including plan, coding, code reviews, testing and support
• Experience developing within a declarative application platform preferred
• Service cloud experience required
• LWC experience is required

• Experience in working with CD/CI DevOps various tools GitHub, BitBuket, Jenkins, RLM, SonarCube, Artifactory etc
• Good understanding of Salesforce technology, best practices of coding standards.
• Apex, Visualforce, Java, HTML, JavaScript, REST, SOAP experience preferred
• Working knowledge in SDLC process, Agile Scrum Methodology experience (Preferred)
• Experience in ALM Quality Center and JIRA tools

• Ability to collaborate with the partner teams, user community, business analysts and Tech management to contribute to innovative & best-in-class solutions for our business
• Ability to work in team in diverse/ multiple stakeholder environment and has client interfacing skills
• Strong oral and written communication skills

• Preferred certifications: Salesforce Platform App Builder and Salesforce Platform Developer I/II

• Configure and optimize Salesforce Service Cloud, including case lifecycle management, case routing, and service-level agreements (SLAs).
• Enhance features such as knowledge management, Slack Integration, Entitlements and milestone tracking to improve case resolution.
• Implement AI-driven features such as Einstein Bots, case classification, and Next Best Action recommendations.
• Ensure seamless integration of Service Cloud with Experience Cloud for unified user experiences.

• Design, configure, and manage Salesforce Experience Cloud, creating branded communities, portals, and self-service sites.
• Optimize user engagement through intuitive navigation, secure access, and custom workflows.
• Collaborate with stakeholders to gather requirements, design solutions, and implement enhancements for Experience Cloud.
• Integrate Experience Cloud with Service Cloud to support cohesive customer and partner interactions.

• Develop, maintain, and optimize the knowledge base using KCS best practices to enhance self-service and agent efficiency.
• Leverage AI and intelligent search tools to improve article suggestions and case deflection rates.

• Implement and manage Salesforce Einstein and other AI-driven tools for predictive analytics and intelligent automation.
• Evaluate and enhance AI solutions to improve functionality across Service Cloud, Experience Cloud, and KCS.

• Manage profiles, roles, and sharing settings to maintain secure access for community users, internal users, and partners.
• Build and maintain Lightning components, flows, validation and approval rules, and process automation to meet evolving business needs.
• Ensure seamless integration of Salesforce with third-party applications and external systems like NetSuite.
• Conduct system audits and troubleshoot issues to ensure data integrity and optimal platform performance.

• Strong written and verbal communication skills.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Proactive, collaborative, and service-oriented, with a passion for problem-solving.
• Innovative thinker who translates complex needs into scalable solutions.

• 5-7+ years of experience configuring and administering Salesforce Service and Experience Cloud.
• Salesforce Administrator certification is required.
• Other Salesforce certifications (e.g., Platform App Builder, Service Cloud Consultant, Experience Cloud Consultant) are preferred.
• Expertise in Service Cloud tools, including case and entitlement management, case routing and assignment, and Einstein AI.
• Proficient in Experience Cloud features such as Community Builder, custom branding, and user workflows.
• Familiarity with KCS principles and best practices as well as related applications (ie. Coveo).
• Familiarity with BI tools (Tableau, Power BI etc.).
• Knowledge and experience deploying with devops tools (Gearset experience preferred).
• Experience with Slack Integration and Case Swarming.
• Knowledge of AI-driven solutions, including Einstein Analytics and predictive automation.
• Proficient in Salesforce Lightning, process automation, and integrations with third-party tools.
• Experience with milestone tracking, SLA management, and Agile development practices.

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)