1,137 Service Cloud jobs in the United States

• Sales force cloud lead role Creates and executes specific deliverables and activities as part of a team assigned to a business-sponsored IT project Key contributor to overall project success.
• Ensures end-to-end traceability of requirements is complete.
• Expert in one or more business systems related to Healthcare or Payer
• Salesforce Platform Developer II certification
• Hands-on experience with Service Cloud
• Expert in LWC development

Must Have Technical/Functional Skills
• Mandatory architect certifications
• Mandatory knowledge of Service cloud
• Preference will be given on FSL(Salesforce Field Service)
• Preferred implementation expertise in Sales and Service cloud
• Agentforce working knowledge will be preferred
• Experience in salesforce org merge, integration and data quality/migration design
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.
• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Roles & Responsibilities
• Solution Design: Designing scalable and maintainable Salesforce solutions that align with business objectives.
• Integration Management: Leading integration efforts with other systems and platforms.
• Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies.
• Performance Optimization: Conducting system performance analysis and optimization.
• Best Practices: Developing and enforcing best practices for Salesforce development and governance.
• Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery.
• Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing.
• Staying Updated: Staying current wi th the latest Salesforce releases, features, and industry trends.
• Data Security and Governance: Ensuring data security, compliance, and adherence to data governance standards.
• Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks.
• Troubleshooting: Guiding developers in troubleshooting and resolving production issues.
• Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Must Have Technical/Functional Skills
• Mandatory architect certifications
• Mandatory knowledge of Sales and Service cloud
• Preferred implementation expertise in Sales and Service cloud
• Agentforce working knowledge will be preferred
• Experience in salesforce org merge, integration and data quality/migration design
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.
• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business•

Roles & Responsibilities
• Solution Design: Designing scalable and maintainable Salesforce solutions that align with business objectives.
• Integration Management: Leading integration efforts with other systems and platforms.
• Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies.
• Performance Optimization: Conducting system performance analysis and optimization.
• Best Practices: Developing and enforcing best practices for Salesforce development and governance.
• Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery.
• Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing.
• Staying Updated: Staying current with the latest Salesforce releases, features, and industry trends.
• Data Se curity and Governance: Ensuring data security, compliance, and adherence to data governance standards.
• Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks.
• Troubleshooting: Guiding developers in troubleshooting and resolving production issues.
• Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks. Generic Managerial Skills, If any
• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Salary Range: $140,000-$185,000 a year

#LI-DM1

• Define and own the end-to-end architecture of Salesforce Service Cloud implementations.
• Translate complex business requirements into scalable, reliable, and secure Salesforce solutions .
• Provide hands-on technical expertise in Service Cloud features (Case Management, Omni-Channel, CTI, Knowledge, etc.).
• Design integration patterns with external systems using REST, SOAP, and middleware (MuleSoft, Boomi, etc.).
• Ensure solutions comply with Salesforce best practices, governor limits, and security model .
• Review technical designs, provide guidance to developers, and ensure high code quality .
• Lead technical workshops and collaborate with cross-functional teams to align architecture with business goals.
• Oversee deployment strategies and CI/CD pipeline setup for Salesforce projects.

• 8+ years of Salesforce experience, with deep Service Cloud expertise .
• Strong knowledge of Apex, LWC, Visualforce, SOQL, and Salesforce APIs .
• Solid understanding of Salesforce data model, sharing/security model, and governor limits .
• Proven experience in Service Cloud implementations at scale .
• Hands-on experience with integration patterns and middleware platforms .
• Knowledge of Salesforce DevOps and release management tools (Copado, Gearset, Jenkins, Git).

• Salesforce Service Cloud Consultant and Application Architect/System Architect certifications.
• Experience with Einstein AI, Chatbots, and Salesforce automation features.
• Knowledge of Agile/Scrum methodologies .

Salesforce Service Cloud FSL Architect

• Mandatory architect certifications
• Mandatory knowledge of Service cloud
• Wants FSL background
• Preferred implementation expertise in Sales and Service cloud Agent force working knowledge will be preferred
• Experience in salesforce org merge, integration and data quality migration design
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle. Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Hiring near our US Centers of Excellence.

Hybrid, flexible environment

Irving, TX

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner's Centers of Excellence office locations.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner's client experience as part of the Gartner Research and Consulting Group. You will play a key role for a newly chartered program working to modernize Gartner's CRM technology .

What you will do:

• Designing, implementing, unit, integration testing and supporting Salesforce applications and services

• Contribute to the review and analysis of business requirements

• Collaborate on architecture and technical design discussions

• Perform and participate in code reviews, peer inspections and technical design/specifications

• Documenting and review detailed design

What you will need:

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field required.

• 8+ years' experience in software development experience with Salesforce Force.com platform/Sales Cloud/Service Cloud implementations

• A minimum of 8 years of experience in UI development using Aura, Lightning Web Components, and Visualforce and leading a team of software engineers.

• Experience in developing applications on the Salesforce platform using Apex, controllers, triggers, Flows, etc.

• Experience in integrating Salesforce with external systems/applications using REST/SOAP APIs, SOSL and SOQL, Batch & Asynchronous processes, Platform Events, Change data capture etc.

• Strong Team Player, Critical Thinker, Analytical, and excellent problem-solving skills, verbal & communication skills are required

• Ability to anticipate and produce design applications that work with governor limits and scale appropriately. Excellent software development and object-oriented design fundamentals

Nice to Have:

• Certified Salesforce Platform Developer I

• Certified Salesforce Platform Developer II

• Certified Salesforce Administrator

• Experience working with Jira, Git/SVN, Jenkins, bitbucket etc.

• Scrum software development methodology experience is required

• Thorough understanding of the Salesforce ALM (Application Lifecycle Management) including Salesforce deployment effectively using VS Code and Metadata API

• Experience in participating in architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

What you will get:

• Competitive Compensation Package

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• 20+ PTO days plus holidays and floating holidays in your first year

• Extensive Medical, Dental and Vision plans

• Hybrid environment with flexibility, remote work

• Parental leave

• Gartner Gives Charity Match

• Employee Assistance Program (EAP)

• Employee Stock Purchase Plan

• Health and wellness related allowance programs

• 401K with corporate match, immediate vesting

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#LI-Hybrid

#LI-TW1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email

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• Collaborate with cross-functional teams (Customer Service, Sales, Marketing, IT) to gather requirements and translate them into scalable Salesforce solutions.
  
  
• Manage roles, profiles, permission sets, public/private groups, sharing rules, and user setup to ensure data visibility and integrity across a hierarchical structure.
  
  
• Design, implement, and maintain custom objects, page layouts, workflows/flows, validation rules, process builders, and other automation tools.
  
  
• Evaluate and implement AppExchange solutions and integrations with enterprise systems.
  
  
• Build and optimize Salesforce Reports and Dashboards, ensuring proper role-based visibility.
  
  
• Configure and maintain Knowledgebase functionality for internal users and external customers via Experience Cloud.
  
  
• Implement and manage call center integrations, Service Cloud Voice, and related technologies.
  
  
• Set up and configure dashboards, AI Bots, Agentforce, and case deflection solutions.
  
  
• Oversee all aspects of Case Management (queues, teams, flows, routing, escalation rules, SLAs, entitlements, and dynamic layouts).
  
  
• Manage Omni-Channel configuration and routing across multiple support channels (voice, chat, SMS, email, surveys, campaigns, and social).
  
  
• Lead Salesforce release management, including testing, documentation, and user training.
  
  
• Manage data imports, exports, and quality initiatives using Salesforce Data Loader and other tools.
  
  
• Conduct regular audits, monitor system performance, and ensure platform security and compliance.
  
  
• Mentor junior administrators and analysts while serving as a subject matter expert for Salesforce best practices.
  
  
• Stay current on Salesforce updates, features, and industry trends to proactively recommend improvements.
  
  

• Up to 10%
  
  

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Business, or a related field.
  
  
• 5+ years of hands-on Salesforce Service Cloud administration experience supporting multi-site or large-scale customer support/call center operations.
  
  
• Expertise in Case Management and Omni-Channel functions.
  
  
• Salesforce Administrator Certification (multiple certifications preferred).
  
  
• Proven experience with Salesforce Lightning, Flow Builder, and advanced automation tools.
  
  
• Strong understanding of Salesforce security, data architecture, and sharing rules.
  
  
• Excellent problem-solving, communication, and project management skills.
  
  

• Advanced degree or additional certifications (e.g., Salesforce Advanced Administrator, Platform App Builder).
  
  
• Experience in healthcare or a similar industry.
  
  
• Familiarity with Service Cloud third-party integrations (e.g., call center solutions, SMS, email).
  
  
• Knowledge of Agile methodologies and tools such as Jira or Monday.com.
  
  

• Strong written and verbal communication skills.
  
  
• Ability to maintain confidentiality and handle sensitive information.
  
  
• Strong organizational, time management, and problem-solving skills.
  
  
• Ability to work independently and in a team environment.
  
  
• Attention to detail and ability to multi-task effectively.
  
  

• Salesforce Service and Sales Cloud administration.
  
  
• Microsoft Office Suite (Outlook, Word, Excel).
  
  
• General office equipment (computer, printer, phone, etc.).
  
  

• Ability to lift and move equipment up to 25 lbs.
  
  
• Requires sitting, walking, standing, talking, and listening.
  
  
• Requires close vision for computer and document work.