287 Service Consultant jobs in the United States

7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Benefits:

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Compensation:

Base Salary: $40,000–$0,000/year (DOE).

Commission Opportunities: Potential to earn an additional 30,000+ annually based on sales performance.

First-Year Income Potential: 80,000 or more for motivated, high-performing individuals.

Overview:

A+ Auto Service is seeking a highly motivated and personable Service Consultant to join our team. This role is essential in ensuring our customers have a seamless, professional, and positive experience from start to finish. If you’re a positive, strategic thinker who thrives on solving problems and working with people, we want to meet you!

Key Responsibilities:

• Communicate effectively with technicians and customers to ensure transparency and clarity throughout the service process.

• Provide strategic solutions and advice to customers regarding repairs and services.

• Manage scheduling, estimates, and follow-up calls with efficiency and professionalism.

• Collaborate with team members and take direction effectively to meet company goals.

• Maintain a clean, organized, and customer-friendly work environment.

Key Traits & Qualifications:

• A positive, can-do attitude with a strong work ethic.

• Excellent interpersonal and communication skills; must be personable and approachable.

• Problem-solving and strategic thinking abilities to handle challenges effectively.

• Strong organizational skills and attention to detail.

• Ability to take direction, adapt quickly, and work as part of a team.

• Previous customer service or automotive service experience is a plus, but not required.

What We Offer:

• Comprehensive health insurance

• Paid time off including vacation days, personal time, and sick leave.

• Paid holidays to celebrate and rest with your loved ones.

• Paid uniforms to ensure you’re equipped for the job.

• Disability insurance to provide peace of mind.

• 401(k) retirement plan with potential company matching.

• Advancement opportunities for career growth within our expanding company.

Why Work at A+ Auto Service?

At A+ Auto Service, we value our team members and strive to create an environment where positivity, professionalism, and growth are paramount. Join us and become a part of a team that prides itself on delivering A+ service every day.

Automotive Service Advisor (Chelsea, MI)

Positive attitude and a love for people required! Art Moehn Auto Group is seeking a Service Consultant to join our busy, growing Chevrolet service team.

The Service Consultant will perform the following:

Customer Service : Maintain highest levels of grooming, hygiene, and professional, uniform appearance. Conduct all business with sincerity, honesty, and genuine concern for customers. Promptly meet and greet customers in a friendly, courteous, and outgoing manner.

Service Sales : Sell the proper repair and/or services responsive to the customer's perceived needs. Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedure.

Administration/Communication : Schedule appointments and communicate/follow-up with customers, properly, thoroughly and legibly write the repair orders for the categories of work designated by management. Maintain and update all open repair orders daily. Provide additional vehicle problem/concern information to the technicians and requested. Maintain communications with the technical staff regarding job status changes. Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.

Requirements: Must have documented experience providing exceptional customer service in a customer retail environment. Must have verifiable stable work experience, attention to detail, and excellent communication skills. Understanding of vehicle systems and operations. Working knowledge of Reynolds & Reynolds a plus.

Hiring Requirements : 18 years of age, valid driver's license, clean driving record, able to pass a pre-employment background check and drug screen.

Job Type: Full-time

WE OFFER:

• Paid training!
• Health, dental insurance options
• Short term disability
• Paid vacation and sick days
• 401k
• No Saturdays and No late nights

Description of the role:

Joseph Volkswagen of Cincinnati is currently seeking a Service Consultant to join our fast-paced dealership. As a Service Consultant, your main responsibility will be to provide exceptional customer service to all individuals who visit our establishment. You will guide customers through the drop off and pick up process, create and complete repair orders, communicate updates to customers, and assist with pricing information and vehicle-specific inquiries. Organization, strong computer skills, and excellent communication skills are key in this role. Additionally, you will be responsible for miscellaneous tasks and reasonable requests based on business needs.

Responsibilities:

• Greet customers with kindness
• Guide customers through the drop off and pick up process
• Create, edit and complete repair orders
• Perform consistent calculations
• Remain organized and keep a tidy workspace
• Provide consistent customer updates
• Assist customers with pricing information and vehicle specific questions
• Miscellaneous reasonable requests based on business needs (i.e. Shuttle, emergency mopping, etc.)

Requirements:

• Sales or automotive experience: Ideally sales experience in the automotive industry but any experience in the automotive industry will only benefit you.
• Organization: You need the ability to follow and complete multiple tasks with regular distractions such as the phone or customer walk-ins.
• Computer Skills: Strong typing and searching skills are highly recommended for warranty item lookup, as well as assisting with answering customer questions.
• Communication Skills: Must be able to communicate fluently in English, both verbal and written language. Ability to communicate in Spanish is a plus but not required.
• Physical Demands: Must be able to enter and exit a vehicle unassisted. The ability to operate a vehicle with a passenger with directions is also a must.

Benefits:

• 401(k)
• Dental Insurance
• Employee Discount
• Health Insurance
• Health Spending Account
• Life Insurance
• Paid Time Off
• Vision Insurance

About the Company:

Joseph Volkswagen of Cincinnati is a fast-paced dealership with a focus on community and accountability. We pride ourselves on providing a unique and welcoming service to every individual that enters our establishment. Our staff is well trained on the nuances of Volkswagen to demystify common misconceptions of the German automobile manufacturer. We provide training on our vehicles as well as assistance with developing soft skills. These will be the most transferable out of all the skills you will obtain while learning and growing with our establishment.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.