58,356 Service Coordination jobs in the United States
Field Service Coordination Team Lead
Posted 22 days ago
Job Viewed
Job Description
The Field Service Coordination Team Lead is fully accountable for the performance, oversight, and alignment of all Technical Coordination Supervisors and associated coordination processes within the Field Service Department. This position is responsible for enforcing company procedures, implementing departmental priorities, and ensuring uniformity and compliance across all coordination activities. The role operates with full authority to lead, delegate, monitor, and correct coordination performance while collaborating with key departments to ensure readiness, documentation integrity, and operational efficiency.
Responsibilities
- Serve as the direct supervisor for all Technical Coordination Supervisors and hold full responsibility for their performance, development, and adherence to operational standards.
- Ensure consistent and compliant implementation of all service coordination processes across regions, including planning, scheduling, dispatch, technician follow-up, and administrative documentation.
- Delegate, enforce, and verify all required tasks assigned to the coordination team, including customer communication, system data entry, documentation accuracy, and technician support.
- Maintain oversight of job planning tools, ticketing systems, technician assignments, and follow-up processes to ensure seamless job execution and resource utilization.
- Act as the primary escalation point for unresolved issues related to technician dispatch, job planning, scheduling conflicts, or customer complaints within the coordination scope.
- Lead performance reviews with Coordination Supervisors, ensuring that expectations are clearly communicated, and operational goals are met.
- Directly coordinate with internal Stakeholders to facilitate job readiness and resolve cross functional bottlenecks.
- Validate technician job preparation and tool/part readiness by enforcing internal checklists, timelines, and documentation practices.
- Manage internal handovers between departments for job-related responsibilities and ensure accountability for delays or errors in execution.
- Implement improvements in process efficiency, system usage, and coordination workflows as needed in alignment with management directives.
- Monitor, report, and act on KPIs and performance metrics including technician utilization, ticket aging, planning cycle time, and internal follow-through.
- Identify performance issues within the coordination group and take corrective action in collaboration with HR and the Field Service Manager.
- Support recruitment, onboarding, and training of new Coordination Supervisors in accordance with departmental needs.
- Ensure full alignment with internal policies and proactively address any deviation from standard operating procedures or communication protocols.
- Supervisory Duties:
- Directly supervises all Technical Coordination Supervisors nationwide.
- Responsible for daily operations, resource assignment and budgeting, and performance management of the coordination team.
- Carries out all supervisory responsibilities in accordance with company policies and applicable laws, including:
- Interviewing and hiring
- Planning, assigning, and directing work
- Performance appraisals and feedback
- Training and mentoring
- Disciplinary action, when necessary
- Education and Experience:
- Associate degree or equivalent technical background required; Bachelor's degree preferred.
- 3-5 years of service, coordination, or operations experience.
- Minimum 2 years in a managerial, supervisory or leadership role with performance accountability preferred.
- Industry experience in mobile cranes, construction/heavy equipment, or field service preferred.
- Expertise in service coordination, dispatching, technician readiness, and internal handover management.
- High proficiency in planning and communication tools (e.g., graphical planning board, service ticketing system).
- Strong understanding of documentation standards, technician workflow support, and job execution requirements.
- Demonstrates strong analytical skills to proactively identify improvement opportunities within coordination processes and implement effective, sustainable solutions.
- Proven ability to supervise multi-regional teams remotely and drive performance consistency.
- Working knowledge of heavy equipment, cranes, or related industry operations preferred.
- Additional Requirements:
- Travel domestically and internationally up to 20% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to work overtime as well as on weekends or on call duty.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Jose Matrille
Service Coordination Specialist - Full Time
Posted 4 days ago
Job Viewed
Job Description
Join our vibrant team as a Service Coordination Specialist at our Miramar Health Center! Be part of a healthcare organization dedicated to making a meaningful impact beyond medical services! At Yakima Valley Farm Workers Clinic, we cherish inclusivity, creating a community focused on the health and well-being of our members.
As a leading community health center with over 40 clinics across Washington and Oregon, we provide a multitude of services including medical, dental, pharmacy, orthodontia, nutritional counseling, and behavioral health, among others. Our holistic approach also encompasses assistance with shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental services.
To learn more about our commitment to communities, health, and families, explore our insights through short clips titled "WE are Yakima - WE are Family" and "YVFWC - And then we grew."
What We Offer:
- $19.02-$23.30/hour DOE, with potential for higher pay for experienced candidates.
- Additional compensation for bilingual skills!
- 100% employer-paid health insurance, including medical, dental, vision, prescriptions, and 24/7 telemedicine access.
- Profit sharing and 403(b) retirement plan available.
- Generous paid time off, 8 paid holidays, and much more!
Your Role:
- Handle incoming calls, assess client needs, and identify the best individualized services.
- Gather necessary documentation to determine eligibility for program services.
- Assist clients with scheduling appointments or classes.
- Process patient referrals for multiple services, including medical and dental care.
- Monitor and document active referrals and client participation.
- Support clients in completing applications and forms, ensuring accuracy and system entry.
- Address basic inquiries from clients.
- Follow up with clients regarding services and referrals, fostering participation and retention.
- Meet productivity standards related to patient interactions and program facilitation.
- Provide administrative support for data entry, client file management, and compliance reporting.
- Coordinate and promote programs, recruiting clients for various services and organizing class logistics.
- Deliver program information at community meetings as required and perform additional duties as assigned.
- This position involves home visits as an essential function.
- If assigned, fulfill Tomando Master Trainer responsibilities, including training and supporting Lay Leaders and maintaining certification.
Qualifications:
- High School Diploma or GED required.
- One year of administrative support and customer service experience required; two years preferred in social services or healthcare settings.
- Applicable licenses or certifications may be required for specific programs.
- Tomando Master Trainer certification may be necessary if assigned related duties.
- Valid Driver's License and proof of auto insurance coverage required.
Skills:
- Bilingual (English/Spanish) preferred at a level of 9.
- Able to plan, coordinate, and organize projects effectively.
- Skilled in delivering professional presentations, both written and verbal.
- Proficient at prioritizing tasks and managing multiple responsibilities.
- Excellent interpersonal skills when interacting with the public, clients, and staff.
- Familiar with program requirements and relevant regulations.
- Adept at understanding local social and health agencies and their services.
- Effective communication skills, both verbal and written.
- Basic proficiency in Microsoft Office, Word, and Excel.
Our Mission Statement:
"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."
We celebrate diversity and are committed to equal-opportunity employment.
Contact us to explore this exciting opportunity!
Service Coordination Specialist - Full Time
Posted 4 days ago
Job Viewed
Job Description
Join our vibrant team as a Service Coordination Specialist at our Miramar Health Center! Be part of a healthcare organization dedicated to making a meaningful impact beyond medical services! At Yakima Valley Farm Workers Clinic, we cherish inclusivity, creating a community focused on the health and well-being of our members.
As a leading community health center with over 40 clinics across Washington and Oregon, we provide a multitude of services including medical, dental, pharmacy, orthodontia, nutritional counseling, and behavioral health, among others. Our holistic approach also encompasses assistance with shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental services.
To learn more about our commitment to communities, health, and families, explore our insights through short clips titled "WE are Yakima - WE are Family" and "YVFWC - And then we grew."
What We Offer:
- $19.02-$23.30/hour DOE, with potential for higher pay for experienced candidates.
- Additional compensation for bilingual skills!
- 100% employer-paid health insurance, including medical, dental, vision, prescriptions, and 24/7 telemedicine access.
- Profit sharing and 403(b) retirement plan available.
- Generous paid time off, 8 paid holidays, and much more!
Your Role:
- Handle incoming calls, assess client needs, and identify the best individualized services.
- Gather necessary documentation to determine eligibility for program services.
- Assist clients with scheduling appointments or classes.
- Process patient referrals for multiple services, including medical and dental care.
- Monitor and document active referrals and client participation.
- Support clients in completing applications and forms, ensuring accuracy and system entry.
- Address basic inquiries from clients.
- Follow up with clients regarding services and referrals, fostering participation and retention.
- Meet productivity standards related to patient interactions and program facilitation.
- Provide administrative support for data entry, client file management, and compliance reporting.
- Coordinate and promote programs, recruiting clients for various services and organizing class logistics.
- Deliver program information at community meetings as required and perform additional duties as assigned.
- This position involves home visits as an essential function.
- If assigned, fulfill Tomando Master Trainer responsibilities, including training and supporting Lay Leaders and maintaining certification.
Qualifications:
- High School Diploma or GED required.
- One year of administrative support and customer service experience required; two years preferred in social services or healthcare settings.
- Applicable licenses or certifications may be required for specific programs.
- Tomando Master Trainer certification may be necessary if assigned related duties.
- Valid Driver's License and proof of auto insurance coverage required.
Skills:
- Bilingual (English/Spanish) preferred at a level of 9.
- Able to plan, coordinate, and organize projects effectively.
- Skilled in delivering professional presentations, both written and verbal.
- Proficient at prioritizing tasks and managing multiple responsibilities.
- Excellent interpersonal skills when interacting with the public, clients, and staff.
- Familiar with program requirements and relevant regulations.
- Adept at understanding local social and health agencies and their services.
- Effective communication skills, both verbal and written.
- Basic proficiency in Microsoft Office, Word, and Excel.
Our Mission Statement:
"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."
We celebrate diversity and are committed to equal-opportunity employment.
Contact us to explore this exciting opportunity!
Assistant Director Service Coordination (Workforce Development)
Posted 12 days ago
Job Viewed
Job Description
Lead with Good Purpose
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If youre a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you !
Were on the hunt for our next Assistant Director of Service Coordination. This individual will drive innovative career programming that aligns with PACE program goals and community needs. As a servant leader, the AD of Service Coordination will support a dynamic team to deliver high-quality, client-centered services. This individual will oversee partnerships, ensure compliance, and use data to enhance outcomes while fostering a culture of collaboration, improvement, and excellence.
The Awesome Things Youll Do
- Oversee and provide leadership to Assessment and Career Navigation team.
- Provide strategic direction for the career services programming, ensuring alignment with organizational objectives and community needs.
- Directly supervises Resource Coordinator and Social Worker to develop and manage partnerships with community-based service providers and ensure appropriate referrals and supports are provided to clients.
- Foster a culture of continuous improvement by setting performance expectations, conducting regular reviews, and providing professional development opportunities for staff.
- Promote a team environment that emphasizes collaboration, innovation, and excellence in service delivery.
- Ensure that all programs meet contractual obligations, performance benchmarks, and compliance standards set by funders and Goodwills internal leadership Regularly review program performance metrics and data to track progress, identify areas for improvement, and ensure that goals are met.
- Develop policies and procedures to streamline service delivery and ensure consistency across programs.
- Stay current on federal, state, and local regulations and workforce development trends to adapt programs as necessary.
- Represent the organization in external meetings, conferences, and community events to promote workforce development initiatives and secure new partnerships.
- Use data and performance metrics to inform decisions, drive program improvements, and assess the effectiveness of services.
Our Must Haves
- B.A. or B.S. degree required
- Prior experience preferred in working with individuals receiving public assistance, Veterans, people with disabilities and older populations.
- An understanding of the special needs of an economically and socially disadvantaged population.
- Superior oral and written communication skills
- Proven ability to work with diverse populations
- Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution
- Highly effective problem-solving and follow up skills
- Ability to focus deadlines and details
- Excellent networking skills
- Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality
- Experience supervising staff.
What We Offer
- Proposed hiring range of $77,500 to $87,500
- Generous Time off policy to use when you need it
- Health, wellness and financial resources to help you achieve our personal goals
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
You bring the Good in Goodwill
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good . We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you dont think you meet all the qualifications listed for the job, we would love to hear from you!
If you need assistance with your application, please reach out to
#J-18808-LjbffrAssistant Director Service Coordination (Workforce Development)
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Assistant Director Service Coordination (Workforce Development) role at Goodwill Industries of Greater New York and Northern New Jersey
3 weeks ago Be among the first 25 applicants
Join to apply for the Assistant Director Service Coordination (Workforce Development) role at Goodwill Industries of Greater New York and Northern New Jersey
Goodwill Industries of Greater New York and Northern New Jersey provided pay rangeThis range is provided by Goodwill Industries of Greater New York and Northern New Jersey. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range$77,500.00/yr - $7,500.00/yr
Lead with Good Purpose
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If youre a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you !
Were on the hunt for our next Assistant Director of Service Coordination. This individual will drive innovative career programming that aligns with PACE program goals and community needs. As a servant leader, the AD of Service Coordination will support a dynamic team to deliver high-quality, client-centered services. This individual will oversee partnerships, ensure compliance, and use data to enhance outcomes while fostering a culture of collaboration, improvement, and excellence.
The Awesome Things Youll Do
- Oversee and provide leadership to Assessment and Career Navigation team.
- Provide strategic direction for the career services programming, ensuring alignment with organizational objectives and community needs.
- Directly supervises Resource Coordinator and Social Worker to develop and manage partnerships with community-based service providers and ensure appropriate referrals and supports are provided to clients.
- Foster a culture of continuous improvement by setting performance expectations, conducting regular reviews, and providing professional development opportunities for staff.
- Promote a team environment that emphasizes collaboration, innovation, and excellence in service delivery.
- Ensure that all programs meet contractual obligations, performance benchmarks, and compliance standards set by funders and Goodwills internal leadership
- Regularly review program performance metrics and data to track progress, identify areas for improvement, and ensure that goals are met.
- Develop policies and procedures to streamline service delivery and ensure consistency across programs.
- Stay current on federal, state, and local regulations and workforce development trends to adapt programs as necessary.
- Represent the organization in external meetings, conferences, and community events to promote workforce development initiatives and secure new partnerships.
- Use data and performance metrics to inform decisions, drive program improvements, and assess the effectiveness of services.
- B.A. or B.S. degree required
- Prior experience preferred in working with individuals receiving public assistance, Veterans, people with disabilities and older populations.
- An understanding of the special needs of an economically and socially disadvantaged population.
- Superior oral and written communication skills
- Proven ability to work with diverse populations
- Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution
- Highly effective problem-solving and follow up skills
- Ability to focus deadlines and details
- Excellent networking skills
- Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality
- Experience supervising staff.
- Proposed hiring range of 77,500 to 87,500
- Generous Time off policy to use when you need it
- Health, wellness and financial resources to help you achieve our personal goals
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good . We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you dont think you meet all the qualifications listed for the job, we would love to hear from you!
If you need assistance with your application, please reach out to Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Administrative
- Industries Non-profit Organizations
Referrals increase your chances of interviewing at Goodwill Industries of Greater New York and Northern New Jersey by 2x
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#J-18808-LjbffrManager II GBD Special Programs, LTSS/Service Coordination (RN, LSW, LCSW, LMHC) - South East Ind...
Posted today
Job Viewed
Job Description
**Location:** **State of Indiana - South East Indiana Area.** The ideal candidate will live in Floyd, Clark, Scott, Washington, Crawford, Orange, Vanderburgh, Warrick, Posey, Spencer, or Gibson counties. Alternate locations may be considered.
**Office Requirement:** This position is **Field Based.** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
The **Manager II GBD Special Programs, LTSS/Service Coordination** will be responsible for supporting the development, implementation, and coordination of a comprehensive health care program in which members' needs are identified, including physical health, behavioral health, social services for a special product/programs such as long term service and supports (LTSS), for both Medicare and Indiana Medicaid.
**How You Will Make an Impact**
Primary duties may include, but are not limited to:
+ Directs and oversees Care/Service Coordination program operations in support of corporate and health plan management, specifically the PathWays for Aging program.
+ Directs and collaborates with functional managers to develop and implement the steps necessary to manage program operations.
+ Participates in cross-functional workgroups created to maintain and develop LTSS Care/Service Coordination under the PathWays program.
+ Evaluates program operations to improve efficiency of Care/Service Coordination operations, financial return, customer service, and provider engagement.
+ Develops, communicates, and monitors program schedule, budget, and resources plan.
+ Manages resource utilization to ensure appropriate delivery of care to members and adequate coverage for departmental tasks and job responsibilities.
+ Hires, trains, coaches, counsels and evaluates performance of direct reports.
**Minimum Requirements**
+ Requires a BA/BS and minimum of 6 years' experience, including prior management experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ 3 years of healthcare case management experience is highly preferred.
+ Prior experience in Long Term Services and Supports (LTSS), Medicaid Waiver programs or with the program population is highly preferred.
+ Current unrestricted Indiana license such as RN, LSW, LCSW, or LMHC strongly preferred.
+ MS in the health field (for example, nursing) preferred.
+ Service delivery coordination, discharge planning, or behavioral health experience in a managed care setting preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Manager II GBD Special Programs, LTSS/Service Coordination (RN, LSW, LCSW, LMHC) - South East Ind...
Posted today
Job Viewed
Job Description
**Location:** **State of Indiana - South East Indiana Area.** The ideal candidate will live in Floyd, Clark, Scott, Washington, Crawford, Orange, Vanderburgh, Warrick, Posey, Spencer, or Gibson counties. Alternate locations may be considered.
**Office Requirement:** This position is **Field Based.** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
The **Manager II GBD Special Programs, LTSS/Service Coordination** will be responsible for supporting the development, implementation, and coordination of a comprehensive health care program in which members' needs are identified, including physical health, behavioral health, social services for a special product/programs such as long term service and supports (LTSS), for both Medicare and Indiana Medicaid.
**How You Will Make an Impact**
Primary duties may include, but are not limited to:
+ Directs and oversees Care/Service Coordination program operations in support of corporate and health plan management, specifically the PathWays for Aging program.
+ Directs and collaborates with functional managers to develop and implement the steps necessary to manage program operations.
+ Participates in cross-functional workgroups created to maintain and develop LTSS Care/Service Coordination under the PathWays program.
+ Evaluates program operations to improve efficiency of Care/Service Coordination operations, financial return, customer service, and provider engagement.
+ Develops, communicates, and monitors program schedule, budget, and resources plan.
+ Manages resource utilization to ensure appropriate delivery of care to members and adequate coverage for departmental tasks and job responsibilities.
+ Hires, trains, coaches, counsels and evaluates performance of direct reports.
**Minimum Requirements**
+ Requires a BA/BS and minimum of 6 years' experience, including prior management experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ 3 years of healthcare case management experience is highly preferred.
+ Prior experience in Long Term Services and Supports (LTSS), Medicaid Waiver programs or with the program population is highly preferred.
+ Current unrestricted Indiana license such as RN, LSW, LCSW, or LMHC strongly preferred.
+ MS in the health field (for example, nursing) preferred.
+ Service delivery coordination, discharge planning, or behavioral health experience in a managed care setting preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Manager II GBD Special Programs, LTSS/Service Coordination (RN, LSW, LCSW, LMHC) - South East Ind...
Posted today
Job Viewed
Job Description
**Location:** **State of Indiana - South East Indiana Area.** The ideal candidate will live in Floyd, Clark, Scott, Washington, Crawford, Orange, Vanderburgh, Warrick, Posey, Spencer, or Gibson counties. Alternate locations may be considered.
**Office Requirement:** This position is **Field Based.** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
The **Manager II GBD Special Programs, LTSS/Service Coordination** will be responsible for supporting the development, implementation, and coordination of a comprehensive health care program in which members' needs are identified, including physical health, behavioral health, social services for a special product/programs such as long term service and supports (LTSS), for both Medicare and Indiana Medicaid.
**How You Will Make an Impact**
Primary duties may include, but are not limited to:
+ Directs and oversees Care/Service Coordination program operations in support of corporate and health plan management, specifically the PathWays for Aging program.
+ Directs and collaborates with functional managers to develop and implement the steps necessary to manage program operations.
+ Participates in cross-functional workgroups created to maintain and develop LTSS Care/Service Coordination under the PathWays program.
+ Evaluates program operations to improve efficiency of Care/Service Coordination operations, financial return, customer service, and provider engagement.
+ Develops, communicates, and monitors program schedule, budget, and resources plan.
+ Manages resource utilization to ensure appropriate delivery of care to members and adequate coverage for departmental tasks and job responsibilities.
+ Hires, trains, coaches, counsels and evaluates performance of direct reports.
**Minimum Requirements**
+ Requires a BA/BS and minimum of 6 years' experience, including prior management experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ 3 years of healthcare case management experience is highly preferred.
+ Prior experience in Long Term Services and Supports (LTSS), Medicaid Waiver programs or with the program population is highly preferred.
+ Current unrestricted Indiana license such as RN, LSW, LCSW, or LMHC strongly preferred.
+ MS in the health field (for example, nursing) preferred.
+ Service delivery coordination, discharge planning, or behavioral health experience in a managed care setting preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Manager II GBD Special Programs, LTSS/Service Coordination (RN, LSW, LCSW, LMHC) - South East Ind...
Posted today
Job Viewed
Job Description
**Location:** **State of Indiana - South East Indiana Area.** The ideal candidate will live in Floyd, Clark, Scott, Washington, Crawford, Orange, Vanderburgh, Warrick, Posey, Spencer, or Gibson counties. Alternate locations may be considered.
**Office Requirement:** This position is **Field Based.** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
The **Manager II GBD Special Programs, LTSS/Service Coordination** will be responsible for supporting the development, implementation, and coordination of a comprehensive health care program in which members' needs are identified, including physical health, behavioral health, social services for a special product/programs such as long term service and supports (LTSS), for both Medicare and Indiana Medicaid.
**How You Will Make an Impact**
Primary duties may include, but are not limited to:
+ Directs and oversees Care/Service Coordination program operations in support of corporate and health plan management, specifically the PathWays for Aging program.
+ Directs and collaborates with functional managers to develop and implement the steps necessary to manage program operations.
+ Participates in cross-functional workgroups created to maintain and develop LTSS Care/Service Coordination under the PathWays program.
+ Evaluates program operations to improve efficiency of Care/Service Coordination operations, financial return, customer service, and provider engagement.
+ Develops, communicates, and monitors program schedule, budget, and resources plan.
+ Manages resource utilization to ensure appropriate delivery of care to members and adequate coverage for departmental tasks and job responsibilities.
+ Hires, trains, coaches, counsels and evaluates performance of direct reports.
**Minimum Requirements**
+ Requires a BA/BS and minimum of 6 years' experience, including prior management experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities, and Experiences:**
+ 3 years of healthcare case management experience is highly preferred.
+ Prior experience in Long Term Services and Supports (LTSS), Medicaid Waiver programs or with the program population is highly preferred.
+ Current unrestricted Indiana license such as RN, LSW, LCSW, or LMHC strongly preferred.
+ MS in the health field (for example, nursing) preferred.
+ Service delivery coordination, discharge planning, or behavioral health experience in a managed care setting preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Service Coordinator, Waiver Coordination
Posted 11 days ago
Job Viewed
Job Description
DescriptionGENERAL SUMMARY:Under the supervision of the Service Coordinator Supervisor, the Service Coordinator will be responsible for responding to inquiries about home and community services from individuals with disabilities, their families, medical/health professionals and the general public. The Service Coordinator will assist individuals who receive waiver services in gaining access to needed supports and state plan services, as well as medical, social, educational and other services regardless of funding source. Service coordinators have extensive knowledge of Home and Community Based Services in the Commonwealth, and promote the Independent Living Philosophy while working with and at the direction of the participant whenever possible to identify, coordinate and facilitate waiver services of the Allied Services Waiver Coordination division. An extensive knowledge of the following waiver services from the Department of Human Services, Office of Long Term Living and Office of Aging will be required: Attendant Care Act 150 and Medical Assistance Attendant Care waiver, OBRA waiver, Independence waiver, COMMCARE waiver, and the Pennsylvania Department of Aging (PDA) waiver. Activities of Service Coordinators will include, but are not limited to: Performing eligibility determinations of applicants through initial assessment for waiver and non-waiver programs; the development of service plans with eligible consumers; assisting participants during the eligibility determination with documentation to support waiver eligibility; providing information and assistance to participants regarding self-direction; information consumers/participants of their rights and responsibilities, as well as liabilities when choosing a service model (agency or consumer model option); monitoring the health and safety of the participant and their quality of services through home monitoring and reassessment visits, as well as quarterly phone contacts(or per contract); providing participants with copies of Service Plans and all notices of eligibility/ineligibility; identifying risk and reviewing all services to meet consumer/participants' needs, preferences and goals through a Service Plan review at least annually. Promotes and advocates for the Independent Living philosophy of the Home and Community Based Services (HBCS) of the Commonwealth of Pennsylvania. Assigned duties are implemented in a manner appropriate to the age-specific needs of the consumers served. Provides excellent customer service and interaction with other providers/agencies and funding sources on a regular basis. Type of supervision exercised: Team Leader. Jobs reporting to this position: none. EDUCATION & WORK EXPERIENCE: Master's degree in Social Work (MSW) or Nursing (MSN), or another human services field such as sociology, special education, rehabilitation counseling or psychology, OR Bachelor's degree in human services and one year of professional experience in human services, which may include conducting psycho-social assessments, nursing, attendant care, resource/case management, etc. SPECIAL EMPLOYMENT REQUIREMENTS: Above average verbal and written communication skills and interpersonal skills required for effective communication with staff, employees, external agencies, consumers and the general public.Ability to manage several projects simultaneously with good organizational skillsAbility to carry out instructions with a significant degree of independent judgment /decisions required.Above average interpersonal skills, as well as exceptional customer service skills required.Must demonstrate a clear understanding of In Home Services goals and the Independent Living philosophy.Working knowledge of personal computer, Microsoft Office Products and all business machines preferred.Must possess a PA driver's license and have available transportation for travel to consumer homes and agencies as required.