1,219 Service Design jobs in the United States
Brand & Service Design Lead
60064 North Chicago, Illinois
Abbott
Posted 2 days ago
Job Viewed
Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
+ An excellent retirement savings plan with a high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program, and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We're focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions.
As the Brand & Service Design Lead, you will shape how our brand is experienced across every touchpoint, from digital platforms to service interactions. You'll evolve our visual and verbal identity, build scalable design systems, and lead a team of designers to deliver cohesive, human-centered brand and service experiences.
This is a strategic and hands-on leadership role, ideal for someone who thrives at the intersection of brand, product, and service design in a mission-driven environment.
This role is remote, with regular travel to Alameda, CA for team collaboration, workshops, and leadership alignment.
**What you'll do**
- Lead high-impact projects from concept to execution, ensuring design excellence across brand and service experiences.
- Manage and grow a multidisciplinary team of brand, service, and content designers, fostering a culture of creativity, collaboration, and continuous learning.
- Evolve our brand system to be more expressive, flexible, and scalable, while keeping it cohesive across all channel
- Collaborate with designers, cross-functional partners, and vendors to provide design direction and ensure brand alignment and cohesion.
- Build smart systems, including guidelines, libraries, and workflows that enable scalable, high-quality brand execution
- Partner with marketing, product, and customer service to create experiences that aligns with our strategy and connect with people.
- Continuously raise the bar for execution, sweat the details, and innovate brand expression as marketing and customer service evolve.
**Required Qualifications**
- Bachelor's or Master's degree in Graphic Design, Visual Communication, or a related field.
- Minimum of 10 years of relevant work experience, with at least 5 years in a brand design leadership role.
**Preferred Qualifications**
- Portfolio demonstrating strong visual thinking, bold creative ideas brought to life across formats and channels, and business impact
- Experience leading designers and developing creative talent
- Fluency in tools like Figma, Adobe Creative Suite
- Refined aesthetic sensibility paired with a bold, distinctive creative perspective
- Strong communication and storytelling skills to influence across levels and disciplines
- Experience with software design for brand, service, and product experience
- Ability to synthesize insights from patients, providers, and internal teams to inform design decisions
- Business acumen and strategic thinking to align design with organizational goals and market dynamics
- Demonstrated experience shaping ways of working with in-house cross functional teams, fostering strong collaboration and alignment
- Experience in the healthcare and health technology space is a strong plus
Apply Now ( more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at , and on Twitter @AbbottNews.
The base pay for this position is $127,300.00 - $254,700.00. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
+ An excellent retirement savings plan with a high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program, and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We're focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions.
As the Brand & Service Design Lead, you will shape how our brand is experienced across every touchpoint, from digital platforms to service interactions. You'll evolve our visual and verbal identity, build scalable design systems, and lead a team of designers to deliver cohesive, human-centered brand and service experiences.
This is a strategic and hands-on leadership role, ideal for someone who thrives at the intersection of brand, product, and service design in a mission-driven environment.
This role is remote, with regular travel to Alameda, CA for team collaboration, workshops, and leadership alignment.
**What you'll do**
- Lead high-impact projects from concept to execution, ensuring design excellence across brand and service experiences.
- Manage and grow a multidisciplinary team of brand, service, and content designers, fostering a culture of creativity, collaboration, and continuous learning.
- Evolve our brand system to be more expressive, flexible, and scalable, while keeping it cohesive across all channel
- Collaborate with designers, cross-functional partners, and vendors to provide design direction and ensure brand alignment and cohesion.
- Build smart systems, including guidelines, libraries, and workflows that enable scalable, high-quality brand execution
- Partner with marketing, product, and customer service to create experiences that aligns with our strategy and connect with people.
- Continuously raise the bar for execution, sweat the details, and innovate brand expression as marketing and customer service evolve.
**Required Qualifications**
- Bachelor's or Master's degree in Graphic Design, Visual Communication, or a related field.
- Minimum of 10 years of relevant work experience, with at least 5 years in a brand design leadership role.
**Preferred Qualifications**
- Portfolio demonstrating strong visual thinking, bold creative ideas brought to life across formats and channels, and business impact
- Experience leading designers and developing creative talent
- Fluency in tools like Figma, Adobe Creative Suite
- Refined aesthetic sensibility paired with a bold, distinctive creative perspective
- Strong communication and storytelling skills to influence across levels and disciplines
- Experience with software design for brand, service, and product experience
- Ability to synthesize insights from patients, providers, and internal teams to inform design decisions
- Business acumen and strategic thinking to align design with organizational goals and market dynamics
- Demonstrated experience shaping ways of working with in-house cross functional teams, fostering strong collaboration and alignment
- Experience in the healthcare and health technology space is a strong plus
Apply Now ( more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at , and on Twitter @AbbottNews.
The base pay for this position is $127,300.00 - $254,700.00. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
View Now
0
Service Design Vice President
60684 Chicago, Illinois
JPMorgan Chase
Posted 2 days ago
Job Viewed
Job Description
As a Service Design Vice President in the Design Strategy and Operations team, you will shape and orchestrate complex service ecosystems across digital, physical, and organizational touchpoints. This strategic role calls for a design leader who can think systemically, act collaboratively, and prototype boldly. As a Senior Service Designer, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design, systems thinking, and system orchestration. You will lead the discovery, co-creation, and transformation of services-from mapping current-state experiences to building future-state models. You will bring deep expertise in systems orchestration, participatory design, and service prototyping, working across disciplines-product, engineering, operations, data, and frontline teams-to ensure that the services we deliver are not only desirable, but viable, feasible, and resilient.
Job responsibilities:
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution.
Lead end-to-end service design projects, from initial framing through delivery handoff.
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms, incorporating systemic design principles.
Map existing service experiences, system architectures, and operational pain points across customer and employee journeys.
Facilitate co-creation and participatory design workshops with cross-functional stakeholders, including product managers, researchers, engineers, clinicians/frontline staff, and customers.
Prototype services at multiple levels of fidelity: role-playing, storyboarding, digital prototypes, operational pilots, and touchpoint simulations.
Translate business challenges and user insights into actionable service concepts, experience flows, and implementation roadmaps.
Create and evolve service design artifacts such as journey maps, service blueprints, swimlane diagrams, and ecosystem models.
Collaborate with delivery teams to ensure design intent is preserved through product development, process change, or operational rollout.
Advocate for service thinking and systems literacy across the organization, building shared understanding and capability.
Mentor junior designers and contribute to the growth of the service design practice.
Required qualifications, capabilities, and skills:
5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences and systemic design.
Demonstrated ability to map, analyze, and reimagine complex service ecosystems-spanning frontstage (customer), backstage (employee), and infrastructure (technology/data) layers.
Proficiency in service design tools and artifacts: journey maps, service blueprints, ecosystem maps, swimlanes, logic models, operational workflows, etc.
Strong systems thinking mindset-ability to identify leverage points, root causes, feedback loops, and systemic dependencies.
Expertise in facilitating participatory research, stakeholder interviews, and collaborative sensemaking sessions.
Ability to plan and lead co-design workshops across diverse audiences (e.g., executives, product teams, end users, frontline staff).
Experience designing and testing service prototypes-from lo-fi role-play and service enactments to high-fidelity pilot programs.
Comfortable prototyping across touchpoints: digital (e.g. app flows), physical (e.g. signage, environments), human (e.g. scripts, behaviors), and policy (e.g. process or governance changes). Understanding of implementation constraints and how to de-risk ideas through iterative prototyping and experimentation.
Strong storytelling skills-able to frame ambiguity, synthesize complexity, and align stakeholders around shared outcomes.
Experience leading service design efforts within cross-functional teams; able to build strong relationships with product, engineering, research, operations, and policy partners.
Preferred qualifications, capabilities, and skills:
Experience working within healthcare, government, financial services, or large-scale enterprise environments.
Experience contributing to organization-wide transformation initiatives or service architecture projects.
Expertise in change management, implementation strategy, or business model design.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $142,500.00 - $05,000.00 / year; Brooklyn,NY 142,500.00 - 205,000.00 / year; Chicago,IL 128,250.00 - 185,000.00 / year
Job responsibilities:
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution.
Lead end-to-end service design projects, from initial framing through delivery handoff.
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms, incorporating systemic design principles.
Map existing service experiences, system architectures, and operational pain points across customer and employee journeys.
Facilitate co-creation and participatory design workshops with cross-functional stakeholders, including product managers, researchers, engineers, clinicians/frontline staff, and customers.
Prototype services at multiple levels of fidelity: role-playing, storyboarding, digital prototypes, operational pilots, and touchpoint simulations.
Translate business challenges and user insights into actionable service concepts, experience flows, and implementation roadmaps.
Create and evolve service design artifacts such as journey maps, service blueprints, swimlane diagrams, and ecosystem models.
Collaborate with delivery teams to ensure design intent is preserved through product development, process change, or operational rollout.
Advocate for service thinking and systems literacy across the organization, building shared understanding and capability.
Mentor junior designers and contribute to the growth of the service design practice.
Required qualifications, capabilities, and skills:
5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences and systemic design.
Demonstrated ability to map, analyze, and reimagine complex service ecosystems-spanning frontstage (customer), backstage (employee), and infrastructure (technology/data) layers.
Proficiency in service design tools and artifacts: journey maps, service blueprints, ecosystem maps, swimlanes, logic models, operational workflows, etc.
Strong systems thinking mindset-ability to identify leverage points, root causes, feedback loops, and systemic dependencies.
Expertise in facilitating participatory research, stakeholder interviews, and collaborative sensemaking sessions.
Ability to plan and lead co-design workshops across diverse audiences (e.g., executives, product teams, end users, frontline staff).
Experience designing and testing service prototypes-from lo-fi role-play and service enactments to high-fidelity pilot programs.
Comfortable prototyping across touchpoints: digital (e.g. app flows), physical (e.g. signage, environments), human (e.g. scripts, behaviors), and policy (e.g. process or governance changes). Understanding of implementation constraints and how to de-risk ideas through iterative prototyping and experimentation.
Strong storytelling skills-able to frame ambiguity, synthesize complexity, and align stakeholders around shared outcomes.
Experience leading service design efforts within cross-functional teams; able to build strong relationships with product, engineering, research, operations, and policy partners.
Preferred qualifications, capabilities, and skills:
Experience working within healthcare, government, financial services, or large-scale enterprise environments.
Experience contributing to organization-wide transformation initiatives or service architecture projects.
Expertise in change management, implementation strategy, or business model design.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $142,500.00 - $05,000.00 / year; Brooklyn,NY 142,500.00 - 205,000.00 / year; Chicago,IL 128,250.00 - 185,000.00 / year
View Now
1
Service Design Senior Associate
10176 New York, New York
JPMorgan Chase
Posted 1 day ago
Job Viewed
Job Description
Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences.
As a Service Design Senior Associate in Design and Customer Experience, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees' and customers' experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
**Job responsibilities**
+ Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
+ Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
+ Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
+ Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
+ Assist in the creation of experience maps and service prototypes that illustrate customer journeys
+ Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry
+ Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base
+ Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users' needs
+ Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines
+ Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $114,000.00 - $165,000.00 / year
As a Service Design Senior Associate in Design and Customer Experience, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees' and customers' experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
**Job responsibilities**
+ Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
+ Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
+ Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
+ Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
+ Assist in the creation of experience maps and service prototypes that illustrate customer journeys
+ Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry
+ Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base
+ Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users' needs
+ Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines
+ Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $114,000.00 - $165,000.00 / year
View Now
2
Service Design Vice President
10176 New York, New York
JPMorgan Chase
Posted 1 day ago
Job Viewed
Job Description
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.
As a Service Design Vice President in Design and Customer Experience, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
**Job responsibilities**
+ Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
+ Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
+ Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
+ Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
+ Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
+ Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
+ Demonstrated expertise in creating direct and indirect experiences for diverse users
+ Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
+ Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $142,500.00 - $205,000.00 / year
As a Service Design Vice President in Design and Customer Experience, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
**Job responsibilities**
+ Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
+ Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
+ Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
+ Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
+ Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
+ Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
+ Demonstrated expertise in creating direct and indirect experiences for diverse users
+ Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
+ Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
New York,NY $142,500.00 - $205,000.00 / year
View Now
3
Service Design Senior Associate
43201 Columbus, Ohio
JPMorgan Chase
Posted 5 days ago
Job Viewed
Job Description
Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences.
As a Service Design Senior Associate in Claims, Disputes, Fraud Operations, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees' and customers' experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
**Job responsibilities**
+ Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
+ Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
+ Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
+ Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
+ Assist in the creation of experience maps and service prototypes that illustrate customer journeys
+ Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry
+ Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base
+ Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users' needs
+ Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines
+ Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
As a Service Design Senior Associate in Claims, Disputes, Fraud Operations, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees' and customers' experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.
**Job responsibilities**
+ Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
+ Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
+ Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
+ Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
+ Assist in the creation of experience maps and service prototypes that illustrate customer journeys
+ Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry
+ Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base
+ Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users' needs
+ Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines
+ Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
View Now
4
Lead Innovation Service Design
98507 Tanglewilde, Washington
Lumen
Posted 9 days ago
Job Viewed
Job Description
**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As the Lead Innovation Service Design, you will own the beta customer experience from end to end-translating real-world interactions into actionable design thinking outputs. You'll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.
**Location**
This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.
**The Main Responsibilities**
- Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
- Validate assumptions through structured experimentation and customer engagement.
- Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
- Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
- Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
- Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
- Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.
**What We Look For in a Candidate**
- 5+ years in service design, UX strategy, or customer experience roles.
- Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
- Experience working with beta or early-access programs.
- Familiarity with agile development, product incubation, and enterprise technology environments.
- Excellent communication and storytelling skills.
**Preferred**
- Background in enterprise networking, cloud, or cybersecurity.
- Experience in innovation labs or co-creation programs.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in this state: WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LIKS1
#BDS
#LI-Hybrid
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/19/2025
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As the Lead Innovation Service Design, you will own the beta customer experience from end to end-translating real-world interactions into actionable design thinking outputs. You'll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.
**Location**
This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.
**The Main Responsibilities**
- Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
- Validate assumptions through structured experimentation and customer engagement.
- Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
- Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
- Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
- Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
- Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.
**What We Look For in a Candidate**
- 5+ years in service design, UX strategy, or customer experience roles.
- Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
- Experience working with beta or early-access programs.
- Familiarity with agile development, product incubation, and enterprise technology environments.
- Excellent communication and storytelling skills.
**Preferred**
- Background in enterprise networking, cloud, or cybersecurity.
- Experience in innovation labs or co-creation programs.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in this state: WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LIKS1
#BDS
#LI-Hybrid
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/19/2025
View Now
5
Lead Innovation Service Design
98005 Bellevue, Washington
Lumen
Posted 9 days ago
Job Viewed
Job Description
**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As the Lead Innovation Service Design, you will own the beta customer experience from end to end-translating real-world interactions into actionable design thinking outputs. You'll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.
**Location**
This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.
**The Main Responsibilities**
- Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
- Validate assumptions through structured experimentation and customer engagement.
- Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
- Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
- Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
- Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
- Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.
**What We Look For in a Candidate**
- 5+ years in service design, UX strategy, or customer experience roles.
- Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
- Experience working with beta or early-access programs.
- Familiarity with agile development, product incubation, and enterprise technology environments.
- Excellent communication and storytelling skills.
**Preferred**
- Background in enterprise networking, cloud, or cybersecurity.
- Experience in innovation labs or co-creation programs.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in this state: WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LIKS1
#BDS
#LI-Hybrid
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/19/2025
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As the Lead Innovation Service Design, you will own the beta customer experience from end to end-translating real-world interactions into actionable design thinking outputs. You'll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.
**Location**
This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.
**The Main Responsibilities**
- Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
- Validate assumptions through structured experimentation and customer engagement.
- Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
- Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
- Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
- Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
- Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.
**What We Look For in a Candidate**
- 5+ years in service design, UX strategy, or customer experience roles.
- Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
- Experience working with beta or early-access programs.
- Familiarity with agile development, product incubation, and enterprise technology environments.
- Excellent communication and storytelling skills.
**Preferred**
- Background in enterprise networking, cloud, or cybersecurity.
- Experience in innovation labs or co-creation programs.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in this state: WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LIKS1
#BDS
#LI-Hybrid
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/19/2025
View Now
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6
Vice President, Service Design
10176 New York, New York
JPMorgan Chase
Posted 10 days ago
Job Viewed
Job Description
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.
As a Service Design Vice President in Design Strategy and Operations, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. Apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
**Job Responsibilities**
+ Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
+ Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and champion innovation in products and features.
+ Applies systems thinking and platform knowledge with an understanding of technology and data analytics to solve complex problems.
+ Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless, personalized, and accessible experiences.
+ Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
+ Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics.
**Required Qualifications, Capabilities, and Skills**
+ 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
+ Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
+ Demonstrated expertise in creating direct and indirect experiences for diverse users.
+ Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
+ Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
**Preferred Qualifications, Capabilities, and Skills**
+ Experience in financial services or a highly regulated industry.
+ Strong understanding of platforms and technology ecosystems to support product and service development.
+ Strong analytical and problem-solving skills.
+ Excellent written and verbal communication skills, including the ability to present and justify design decisions.
+ Experience conducting user research and translating insights into design solutions.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Chicago,IL $128,250.00 - $85,000.00 / year; New York,NY 142,500.00 - 205,000.00 / year
As a Service Design Vice President in Design Strategy and Operations, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. Apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
**Job Responsibilities**
+ Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
+ Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and champion innovation in products and features.
+ Applies systems thinking and platform knowledge with an understanding of technology and data analytics to solve complex problems.
+ Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless, personalized, and accessible experiences.
+ Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
+ Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics.
**Required Qualifications, Capabilities, and Skills**
+ 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
+ Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
+ Demonstrated expertise in creating direct and indirect experiences for diverse users.
+ Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
+ Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
**Preferred Qualifications, Capabilities, and Skills**
+ Experience in financial services or a highly regulated industry.
+ Strong understanding of platforms and technology ecosystems to support product and service development.
+ Strong analytical and problem-solving skills.
+ Excellent written and verbal communication skills, including the ability to present and justify design decisions.
+ Experience conducting user research and translating insights into design solutions.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Chicago,IL $128,250.00 - $85,000.00 / year; New York,NY 142,500.00 - 205,000.00 / year
View Now
7
Food Service Design Manager
10259 New York, New York
CBRE
Posted 16 days ago
Job Viewed
Job Description
Food Service Design Manager
Job ID
Posted
19-Aug-2025
Service line
PJM Segment
Role type
Full-time
Areas of Interest
Design, Project Management
Location(s)
New York City - New York - United States of America
**About the role:**
The Design Manager role for Food Service spaces in Data Centers is responsible for shaping environments that support operational excellence, employee wellbeing and high-performance food programs. These spaces range from full-service kitchens & serveries to micro-kitchens, pantries, and support areas - all designed to meet the unique needs of critical infrastructure sites.
In this role, you will be part of our Client's design & delivery team driving the development of food environments in one of the world's most complex and high-performance work settings. While the core of your work will focus on back-of-house design and kitchen equipment specification, you'll also collaborate across cross-functional teams, vendors, and consultants to ensure all food service areas - front and back - are thoughtfully designed, compliant, and future-ready. From initial planning to operational handover, you'll help ensure every detail aligns with safety, functionality, and experience goals.
**What you'll do:**
● Manage the end-to-end design of foodservice spaces in global data centers, with a primary focus on back-of-house functionality and kitchen equipment specification.
● Provide subject matter expertise across all project phases - from strategic planning and concept design to construction oversight and post-occupancy review.
● Liaise with internal and external stakeholders on all aspects of kitchen and foodservice design, including BOH layout and flow, equipment technology, MEP requirements, goods-in and waste strategies.
● Ensure close alignment between client objectives and the Food Service Consultant's design strategy and drawing package.
● Review equipment selections and layouts to ensure compliance with design intent, operational capacity, sustainability goals and the established Plan of Record (PoR).
● Establish and nurture relationships with third-party food operators to gain insight into local practices, validate early-stage design input, and align on kitchen and foodservice equipment requirements.
● Attend site inspections to verify installation quality, oversee testing and commissioning, and ensure operational readiness at handover.
● Collaborate cross-functionally with Food Program, Real Estate and Project Management teams to ensure successful project delivery.
● Onboard and align design consultants and contractors with the Client's foodservice delivery standards and expectations.
● Track and report project progress through dashboards and standardized tools; provide regular updates to maintain regional and global visibility.
● Identify risks and deviations from the PoR, escalating where necessary and proposing corrective actions.
● Apply lessons learned and industry best practices to improve design processes, documentation, and future foodservice environments.
● Support capital and resource planning through early-phase scope development, high-level cost estimates, and resourcing forecasts.
● Meet pre-established Key Performance Indicators (KPIs) consistently across all assigned projects.
**What you'll need:**
● BA/BS degree in Design (Architecture/Interior). In lieu of a degree, 3-5 years of relevant work experience is required.
● Minimum of 12 years of professional design / design management work with a focus on kitchen spaces and food service equipment.
● Experience within food service or retail operations and flow either through direct experience or professional design work.
**Preferred qualifications:**
● Experience with Data Center projects.
● Skilled in the visual, written and verbal communication of design issues with capability to think outside the box and bring creative, non-standard, and innovative solutions to the table.
● Ability to work in a collaborative and fast-paced environment with a great degree of self motivation and initiative.
● Proven vision, leadership and strategic skills to prioritize evolving initiatives in a fast-paced environment; able to turn ideas and capabilities into effective initiatives that engage users.
● Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
● Understanding of permitting process, construction terminology and building systems, and overall project sequence and timing.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $165,000 annually and the maximum salary for this position is $185,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at (U.S.) and (Canada).
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
19-Aug-2025
Service line
PJM Segment
Role type
Full-time
Areas of Interest
Design, Project Management
Location(s)
New York City - New York - United States of America
**About the role:**
The Design Manager role for Food Service spaces in Data Centers is responsible for shaping environments that support operational excellence, employee wellbeing and high-performance food programs. These spaces range from full-service kitchens & serveries to micro-kitchens, pantries, and support areas - all designed to meet the unique needs of critical infrastructure sites.
In this role, you will be part of our Client's design & delivery team driving the development of food environments in one of the world's most complex and high-performance work settings. While the core of your work will focus on back-of-house design and kitchen equipment specification, you'll also collaborate across cross-functional teams, vendors, and consultants to ensure all food service areas - front and back - are thoughtfully designed, compliant, and future-ready. From initial planning to operational handover, you'll help ensure every detail aligns with safety, functionality, and experience goals.
**What you'll do:**
● Manage the end-to-end design of foodservice spaces in global data centers, with a primary focus on back-of-house functionality and kitchen equipment specification.
● Provide subject matter expertise across all project phases - from strategic planning and concept design to construction oversight and post-occupancy review.
● Liaise with internal and external stakeholders on all aspects of kitchen and foodservice design, including BOH layout and flow, equipment technology, MEP requirements, goods-in and waste strategies.
● Ensure close alignment between client objectives and the Food Service Consultant's design strategy and drawing package.
● Review equipment selections and layouts to ensure compliance with design intent, operational capacity, sustainability goals and the established Plan of Record (PoR).
● Establish and nurture relationships with third-party food operators to gain insight into local practices, validate early-stage design input, and align on kitchen and foodservice equipment requirements.
● Attend site inspections to verify installation quality, oversee testing and commissioning, and ensure operational readiness at handover.
● Collaborate cross-functionally with Food Program, Real Estate and Project Management teams to ensure successful project delivery.
● Onboard and align design consultants and contractors with the Client's foodservice delivery standards and expectations.
● Track and report project progress through dashboards and standardized tools; provide regular updates to maintain regional and global visibility.
● Identify risks and deviations from the PoR, escalating where necessary and proposing corrective actions.
● Apply lessons learned and industry best practices to improve design processes, documentation, and future foodservice environments.
● Support capital and resource planning through early-phase scope development, high-level cost estimates, and resourcing forecasts.
● Meet pre-established Key Performance Indicators (KPIs) consistently across all assigned projects.
**What you'll need:**
● BA/BS degree in Design (Architecture/Interior). In lieu of a degree, 3-5 years of relevant work experience is required.
● Minimum of 12 years of professional design / design management work with a focus on kitchen spaces and food service equipment.
● Experience within food service or retail operations and flow either through direct experience or professional design work.
**Preferred qualifications:**
● Experience with Data Center projects.
● Skilled in the visual, written and verbal communication of design issues with capability to think outside the box and bring creative, non-standard, and innovative solutions to the table.
● Ability to work in a collaborative and fast-paced environment with a great degree of self motivation and initiative.
● Proven vision, leadership and strategic skills to prioritize evolving initiatives in a fast-paced environment; able to turn ideas and capabilities into effective initiatives that engage users.
● Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
● Understanding of permitting process, construction terminology and building systems, and overall project sequence and timing.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $165,000 annually and the maximum salary for this position is $185,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at (U.S.) and (Canada).
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
View Now
8
Service Design Vice President
10001 New York, New York
JPMorgan Chase Bank, N.A.
Posted 2 days ago
Job Viewed
Job Description
Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design.
Required qualifications, capabilities, and skills
As a Service Design Vice President in Design and Customer Experience, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences.
Job responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
- Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
- Demonstrated expertise in creating direct and indirect experiences for diverse users
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
New York,NY $142,500.00 - $205,000.00 / year
Apply Now
9