1,567 Service Design jobs in the United States
Service Design Lead
Posted 16 days ago
Job Viewed
Job Description
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Imagine a world where people are delighted by their healthcare experiences. ResMed team is taking giant strides towards making this a reality. The Global Technology Solutions (GTS) group at Resmed are the core of enabling this mission. GTS are the stewards of technology and an accelerator of innovation. GTS exists to enable Resmed's vision by building innovative, scalable and secure platforms and services for patients, providers and our people.
Let's talk about the team
As the Customer Platforms Strategy & CXi Team in GTS, our role is to leverage design to help build platforms and services create market leading experiences for our users whilst unlocking scale and value for Resmed. We work cross-functionally with business and technology teams across the globe, bringing our expertise in design research, storytelling and strategy to help solve complex problems. From exploring the future of our e-commerce platforms to creating transforming end to end journeys of servicing medical devices, we orchestrate outcomes across a large portfolio of marketing, sales, customer service and more.
We are looking for a talented and experience Senior Service Designer to join our growing design team in GTS.
Let's talk about the role
As a Lead Service Designer, you will be responsible for partnering with business units across a portfolio, bringing design leadership and expertise to solve complex problems that are foundational to achieving key strategic outcomes. You will build strong relationships across your portfolio and shape the role as well as value of design in reimagining journeys, platforms and services. You will own and lead the design process end-to-end, from research, storytelling, strategy formation through to experimentation and enabling execution.
- Partner with business, product and technology leaders to understand key strategic outcomes, problems and opportunities as well as shape the role of design in unlocking these.
- Lead the scoping, design, set up and execution of strategic discoveries across the portfolio, ensuring strong alignment with business priorities and objectives.
- Lead the design, set up and execution of mixed method research techniques (e.g. 1 on 1 interviews, surveys, contextual enquiries etc.) to unpack user contexts, needs and pain points.
- Collaborate with product managers, architects, business analysts and other stakeholders to get a deeper understanding of our end-to-end user journeys, processes, technology and data.
- Create user journey maps to visualize the user experience across different stages and channels. Identify opportunities for improvement and innovation across platforms and services.
- Develop detailed service blueprints that map out the entire service process, including frontstage and back-stage activities. Identify key touchpoints and interactions to ensure a cohesive service experience
- Develop detailed user archetypes based on research findings to represent different user needs and behaviours. Use these to guide design decisions and ensure that services meet the needs of all user segments.
- Lead storytelling and visualisation to help cross-functional teams to develop a deep understanding of user journeys and seek to align these against business strategy as well as technology constraints to develop new solutions.
- Lead the design and facilitation of co-creation workshops with stakeholders, including users, employees, and partners, to collaboratively design and refine solutions in a complex environment.
- Work with teams to define clear strategies and success metrics for projects, ensuring the design is properly applied to platforms and on time.
- Co-create the methodologies, frameworks and ways of working for the design practice in GTS, ensuring a fit for purpose proposition that unlocks GTS' impact in realising Resmed's vision.
- Minimum of 8 years of experience in design or design research, with at least 4 of those in Service and Strategic Design.
- Strong portfolio showcasing your work and experience applying design to complex projects, in large matrix organisations.
- Experience in applying design to help transform and scale global enterprise platforms (e.g. supply chain planning, CRM etc.) is highly desirable.
- Bachelor's degree in HCI, Psychology, Interaction Design, Industrial Design, Digital Design, Anthropology or relevant field is desirable.
- Post-graduate qualifications in Psychology or another research or behavioural science-based field is highly desirable.
- Proficient across the end-to-end design lifecycle, from current and future state discoveries, through to experimentation and supporting the build and GTM of solutions/services.
- Proven ability to weigh user needs against business outcomes and building commercially viable solutions.
- Proven ability to engage with, influence and win the support of senior decision makers through masterful story telling. The ability to effectively communicate a customer-centric agenda to generate understanding and buy-in amongst a broad stakeholder group
- Strong understanding of human behaviour, and human-computer or customer service interaction patterns. Knowledge of multiple business areas, including digital, product, retail, contact centre, research and insights, marketing, IT and others.
- Understanding of product management, inject design processes into agile development cycles.
- An entrepreneurial spirit who is confident in putting forth concepts and ideas.
- A 'can do' attitude with the tenacity to overcome obstacles and relentlessly push for excellence in customer experience.
- Proficiency in design and whiteboarding tools such as Figma, Miro.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $138,000 - $208,000
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Director, User Experience (UX) and Service Design Lead
Posted today
Job Viewed
Job Description
Location: Atlanta, GA (Global HQ) - onsite 3-4 days/week
Estimated Travel: 20-30% (Customer & Consumer Research, Customer Site visits)
The User Experience and Service Design Lead is a senior strategic role tasked with driving exceptional customer and employee experiences while optimizing the usability of Coca-Cola equipment and interfaces. This person serves as a trusted advisor in designing seamless consumer journeys and efficient employee workflows, enabling customer satisfaction and operational efficiency.
Reporting directly to the Head of Experience Design, the User Experience Lead conducts user research and usability studies across industrial design of our equipment and user interface designs. The role applies user-centered design principles, translating consumer insights into actionable recommendations that shape innovative and scalable solutions.
Success is measured by metrics such as increased customer and employee customer satisfaction, net promoter scores, usability scores, improved operational workflows, and measurable product and service enhancements driven by user insights.
Key Responsibilities:
Customer and Employee Experience Specialist (50% of Role)
-
Consumer Journey Optimization:?Collaborate with stakeholders to optimize consumer journeys across channels, including dine-in, drive-thru, delivery, and takeout experiences
-
Employee Workflow Excellence:?Advise restaurants on operational efficiency and outlet design, focusing on equipment placement, ergonomic workflows, and optimized layouts to enhance employee productivity.
-
Cross-Channel Strategy:?Align experience design across all channels, addressing unique challenges in physical layout and operational workflows.
-
Experience Research Implementation:?Utilize user research to provide actionable recommendations for improving consumer and customer experiences. Apply human-centered design principles to balance aesthetics, functionality, cost, and efficiency in industrial and interface solutions.
User Testing and Design Evaluation (40% of Role)
-
Industrial Design and User Interface Testing:?Conduct end-to-end research processes, including user recruitment, study design, moderation, data collection, analysis, and reporting. Evaluate the usability and impact of Coca-Cola equipment designs, such as dispensers and coolers, ensuring consumer and technician usability, brand alignment, and alignment with Jobs To Be Done. Test dispenser apps and screen designs with users to confirm ease of navigation, intuitive functionality, and overall satisfaction in selecting and customizing beverages.
-
Technician Evaluation:?Study how service technicians interact with equipment design to ensure troubleshooting and maintenance workflows are streamlined.
-
Methodology Selection:?Use a range of qualitative and quantitative research methods, including observation, usability testing, surveys, interviews, focus groups, formal and informal usability testing, competitive benchmarking, and ergonomic assessments. Apply high-fidelity and/or low-fidelity user testing, tailored to each situation and focusing on iterative improvement.
-
Design Recommendations: Collect objective behavioral and subjective measures, translating research findings into actionable recommendations for equipment and interface design improvement.
-
Design Thinking Facilitation:?Lead workshops and structured sessions using design thinking principles to generate impactful solutions.
-
Project Management: Design and manage testing plans and milestones, organize testing recruitment and protocols, creation of testing collateral, report on status and results.
Innovation and Continuous Improvement (10% of Role)
-
Design Thinking Facilitation:?Lead design thinking workshops, fostering idea generation and problem-solving alongside interdisciplinary teams.
-
Maintain expertise in the latest user experience tools, methodologies, and industry trends to apply innovative approaches to solutions.
-
Develop and prototype user-centered design concepts ranging from low-fidelity (paper-based) to high-fidelity (digital and interactive).
Key Deliverables:
-
Journey maps for consumer and employee workflows, reflecting all channels and tailored to various customer setups.
-
Usability testing reports, focusing on actionable design improvements.
-
Clear guidelines for ergonomic equipment placement and customer layout optimization.
-
User experience frameworks across equipment platforms, ensuring scalability and alignment with business objectives.
-
Enhanced customer and employee satisfaction scores, consumer usability, and operational efficiency, based on targeted design interventions.
Decision Rights:
-
Approval of research and testing methodologies.
-
Strategic recommendations for improving equipment design and interface usability, based on user-centered design insights.
-
Collaboration across stakeholders to align user testing data and actional design interventions.
Required Experience & Qualifications:
-
Degree in graphic design, industrial design, human factors engineering, cognitive psychology, ergonomics, human-computer interaction, user experience design, or similar.
-
10+ years' experience with commercial and customer operations, especially in the food service industry.
-
5+ years' experience in heuristic and ethnographic methodologies and usability analysis, both quantitative and qualitative.
-
Proven ability to translate research findings into actionable product and design recommendations.
-
Proven expertise in design thinking, user experience design, or product design, including facilitating workshops and structured creative sessions.
-
Strong knowledge of both industrial and user interface design principles.
-
Ability to engage customers and employees in actionable experience research.
-
Excellent communication skills to synthesize and present research findings to stakeholders through presentations and reports.
-
Ability to create prototypes, from low-fidelity (paper-based) to high-fidelity (digital and interactive)
-
Experience conducting user studies across physical products, digital apps, and service workflows.
Leadership Competencies:
-
Customer Advocate :?Champions user-centric designs that deliver value for both consumers and commercial value.
-
Collaboration Navigator :?Builds strong relationships across teams and stakeholders to co-create impactful designs solutions that align with business objectives.
-
Innovative Problem-Solver :?Applies design thinking principles to create impactful solutions to operational and usability challenges.
-
Strategic Thinker :?Balances short-term testing needs and long-term design goals for scalable solutions.
-
Empathy-Driven Advisor :?Applies human-centered design thinking principles to effectively address user needs across diverse environments.
-
Data-Driven Decision Maker : Uses research insights and behavioral data to influence product designs and usability strategies.
What We Can Do for You:
-
Iconic & Innovative Brands : Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
-
Expansive & Diverse Customers : We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Skills:
Industrial Design; Human-Centered Design; Ethnographic Methods; Heuristic Analysis; Customer Experience Research; Usability Testing; Design Thinking; User Experience (UX); User Experience (UX) Design
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:$167,000 - $187,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Director, User Experience (UX) and Service Design Lead
Posted today
Job Viewed
Job Description
**Estimated Travel:** 20-30% (Customer & Consumer Research, Customer Site visits)
The User Experience and Service Design Lead is a senior strategic role tasked with driving exceptional customer and employee experiences while optimizing the usability of Coca-Cola equipment and interfaces. This person serves as a trusted advisor in designing seamless consumer journeys and efficient employee workflows, enabling customer satisfaction and operational efficiency.
Reporting directly to the Head of Experience Design, the User Experience Lead conducts user research and usability studies across industrial design of our equipment and user interface designs. The role applies user-centered design principles, translating consumer insights into actionable recommendations that shape innovative and scalable solutions.
Success is measured by metrics such as increased customer and employee customer satisfaction, net promoter scores, usability scores, improved operational workflows, and measurable product and service enhancements driven by user insights.
**Key Responsibilities:**
**Customer and Employee Experience Specialist (50% of Role)**
+ Consumer Journey Optimization: Collaborate with stakeholders to optimize consumer journeys across channels, including dine-in, drive-thru, delivery, and takeout experiences
+ Employee Workflow Excellence: Advise restaurants on operational efficiency and outlet design, focusing on equipment placement, ergonomic workflows, and optimized layouts to enhance employee productivity.
+ Cross-Channel Strategy: Align experience design across all channels, addressing unique challenges in physical layout and operational workflows.
+ Experience Research Implementation: Utilize user research to provide actionable recommendations for improving consumer and customer experiences. Apply human-centered design principles to balance aesthetics, functionality, cost, and efficiency in industrial and interface solutions.
**User Testing and Design Evaluation (40% of Role)**
+ Industrial Design and User Interface Testing: Conduct end-to-end research processes, including user recruitment, study design, moderation, data collection, analysis, and reporting. Evaluate the usability and impact of Coca-Cola equipment designs, such as dispensers and coolers, ensuring consumer and technician usability, brand alignment, and alignment with Jobs To Be Done. Test dispenser apps and screen designs with users to confirm ease of navigation, intuitive functionality, and overall satisfaction in selecting and customizing beverages.
+ Technician Evaluation: Study how service technicians interact with equipment design to ensure troubleshooting and maintenance workflows are streamlined.
+ Methodology Selection: Use a range of qualitative and quantitative research methods, including observation, usability testing, surveys, interviews, focus groups, formal and informal usability testing, competitive benchmarking, and ergonomic assessments. Apply high-fidelity and/or low-fidelity user testing, tailored to each situation and focusing on iterative improvement.
+ Design Recommendations: Collect objective behavioral and subjective measures, translating research findings into actionable recommendations for equipment and interface design improvement.
+ Design Thinking Facilitation: Lead workshops and structured sessions using design thinking principles to generate impactful solutions.
+ Project Management: Design and manage testing plans and milestones, organize testing recruitment and protocols, creation of testing collateral, report on status and results.
**Innovation and Continuous Improvement (10% of Role)**
+ Design Thinking Facilitation: Lead design thinking workshops, fostering idea generation and problem-solving alongside interdisciplinary teams.
+ Maintain expertise in the latest user experience tools, methodologies, and industry trends to apply innovative approaches to solutions.
+ Develop and prototype user-centered design concepts ranging from low-fidelity (paper-based) to high-fidelity (digital and interactive).
**Key Deliverables:**
+ Journey maps for consumer and employee workflows, reflecting all channels and tailored to various customer setups.
+ Usability testing reports, focusing on actionable design improvements.
+ Clear guidelines for ergonomic equipment placement and customer layout optimization.
+ User experience frameworks across equipment platforms, ensuring scalability and alignment with business objectives.
+ Enhanced customer and employee satisfaction scores, consumer usability, and operational efficiency, based on targeted design interventions.
**Decision Rights:**
+ Approval of research and testing methodologies.
+ Strategic recommendations for improving equipment design and interface usability, based on user-centered design insights.
+ Collaboration across stakeholders to align user testing data and actional design interventions.
**Required Experience & Qualifications:**
+ Degree in graphic design, industrial design, human factors engineering, cognitive psychology, ergonomics, human-computer interaction, user experience design, or similar.
+ 10+ years' experience with commercial and customer operations, especially in the food service industry.
+ 5+ years' experience in heuristic and ethnographic methodologies and usability analysis, both quantitative and qualitative.
+ Proven ability to translate research findings into actionable product and design recommendations.
+ Proven expertise in design thinking, user experience design, or product design, including facilitating workshops and structured creative sessions.
+ Strong knowledge of both industrial and user interface design principles.
+ Ability to engage customers and employees in actionable experience research.
+ Excellent communication skills to synthesize and present research findings to stakeholders through presentations and reports.
+ Ability to create prototypes, from low-fidelity (paper-based) to high-fidelity (digital and interactive)
+ Experience conducting user studies across physical products, digital apps, and service workflows.
**Leadership Competencies:**
+ **Customer Advocate** : Champions user-centric designs that deliver value for both consumers and commercial value.
+ **Collaboration Navigator** : Builds strong relationships across teams and stakeholders to co-create impactful designs solutions that align with business objectives.
+ **Innovative Problem-Solver** : Applies design thinking principles to create impactful solutions to operational and usability challenges.
+ **Strategic Thinker** : Balances short-term testing needs and long-term design goals for scalable solutions.
+ **Empathy-Driven Advisor** : Applies human-centered design thinking principles to effectively address user needs across diverse environments.
+ **Data-Driven Decision Maker** : Uses research insights and behavioral data to influence product designs and usability strategies.
**What We Can Do for You:**
+ **Iconic & Innovative Brands** : Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
+ **Expansive & Diverse Customers** : We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
**Skills:**
Industrial Design; Human-Centered Design; Ethnographic Methods; Heuristic Analysis; Customer Experience Research; Usability Testing; Design Thinking; User Experience (UX); User Experience (UX) Design
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:$167,000 - $187,000
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
AVP, Service Design Transformation
Posted today
Job Viewed
Job Description
LPL Financial needs a very strategic and creative Associate Vice President (AVP) to lead marketing and service design changes within their Investment Product Management team. This job requires someone who has already shown they can do UI/UX design, innovative marketing, automation, and service design, and also has strong business knowledge and experience leading big projects. The perfect person will connect business strategy with doing the work, making measurable improvements in how clients experience things, how efficiently things operate, and how innovative the products are. This job needs someone collaborative who is great in fast-paced situations and is an excellent communicator who can manage stakeholders well.
ResponsibilitiesVoice of Customer (VOC) & Market Research: Implement a VoC strategy, using diverse research methods to gather insights on client needs and market trends, informing product, service, and marketing strategies.
Marketing Strategy & Campaign Management: Lead innovative marketing campaigns, managing all aspects from planning to execution and analysis. Includes conference and event management.
Service Design & Process Improvement: Design client-centric service solutions, using design thinking methodologies. Identify process improvement and automation opportunities. Oversee digital asset development.
Strategic Transformation & Innovation: Drive strategic initiatives, aligning marketing and service design with organizational goals. Identify product innovation opportunities.
Leadership & Stakeholder Management: Collaborate cross-functionally. Communicate with leadership.
What are we looking for?
We're looking for a driven, strategic individual who excels in fast-paced, dynamic environments and is passionate about creating exceptional client experiences. Experience in consulting, wealth management, or product/program management in financial services is strongly preferred.
Requirements:
Bachelor's degree required; Master's degree preferred.
3-5 years of experience in marketing, service design, or UX within the financial services industry, with increasing levels of responsibility.
Proven track record of leading successful marketing campaigns and service design initiatives.
Core Competencies:
Strategic Thinking: Ability to align user-centered design solutions with strategic business goals to drive measurable outcomes.
Service Design Expertise: Deep understanding of service design principles, including journey mapping, blueprint creation, and user research.
Marketing Acumen: Proven ability to develop and execute effective marketing strategies and campaigns.
Data-Driven Decision Making: Strong analytical skills and experience using data to inform decisions and optimize performance.
Leadership & Collaboration: Exceptional leadership skills and ability to build strong relationships with stakeholders at all levels.
Innovation & Creativity: A passion for innovation and a proven ability to drive creative solutions.
Communication & Presentation: Excellent communication and presentation skills, with the ability to simplify complex concepts.
Financial Services Expertise: Deep understanding of the financial services industry and regulatory landscape.
Preferences:
Expertise in UI/UX design, service design, marketing automation, and data analytics.
Deep understanding of the financial services industry and investment products.
Experience leading VoC initiatives and incorporating user insights into designs.
Proficiency in relevant software and tools, including Adobe Creative Suite, Figma, Salesforce, Showpad, Lucidchart, Pardot, and related platforms.
Exceptional communication, presentation, and stakeholder management skills.
Strong leadership and team management skills.
Ability to work independently, manage multiple priorities, and meet deadlines in a dynamic environment.
Pay Range: $90,188-$150,313/year. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team.
Limitless Career Potential: Your career at LPL has no limits, only amazing potential.
Unified Mission: We are one team on one missiontaking care of our advisors so they can take care of their clients.
Impactful Work: Our size is just right for you to make a real impact.
Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds.
Community Focus: We care for our communities and encourage our employees to do the same.
Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews: LPL will only communicate with a job applicant directly from an @ email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at ( .
AVP, Service Design Transformation
Posted 3 days ago
Job Viewed
Job Description
LPL Financial needs a very strategic and creative Associate Vice President (AVP) to lead marketing and service design changes within their Investment Product Management team. This job requires someone who has already shown they can do UI/UX design, innovative marketing, automation, and service design, and also has strong business knowledge and experience leading big projects. The perfect person will connect business strategy with doing the work, making measurable improvements in how clients experience things, how efficiently things operate, and how innovative the products are. This job needs someone collaborative who is great in fast-paced situations and is an excellent communicator who can manage stakeholders well.
Responsibilities:
- Voice of Customer (VOC) & Market Research: Implement a VoC strategy, using diverse research methods to gather insights on client needs and market trends, informing product, service, and marketing strategies.
- Marketing Strategy & Campaign Management : Lead innovative marketing campaigns, managing all aspects from planning to execution and analysis. Includes conference and event management.
- Service Design & Process Improvement: Design client-centric service solutions, using design thinking methodologies. Identify process improvement and automation opportunities. Oversee digital asset development.
- Strategic Transformation & Innovation: Drive strategic initiatives, aligning marketing and service design with organizational goals. Identify product innovation opportunities.
- Leadership & Stakeholder Management: Collaborate cross-functionally. Communicate with leadership.
We're looking for a driven, strategic individual who excels in fast-paced, dynamic environments and is passionate about creating exceptional client experiences. Experience in consulting, wealth management, or product/program management in financial services is strongly preferred.
Requirements:
- Bachelor's degree required, master's degree preferred.
- 3+ years of top-tier external consulting firm experience in marketing, service design, or UX within the financial services industry, with increasing levels of responsibility.
- Proven track record of leading successful marketing campaigns and service design initiatives.
- Strategic Thinking: Ability to align user-centered design solutions with strategic business goals to drive measurable outcomes. Service Design Expertise: Deep understanding of service design principles, including journey mapping, blueprint creation, and user research.
- Marketing Acumen: Proven ability to develop and execute effective marketing strategies and campaigns.
- Data-Driven Decision Making: Strong analytical skills and experience using data to inform decisions and optimize performance.
- Leadership & Collaboration: Exceptional leadership skills and ability to build strong relationships with stakeholders at all levels.
- Innovation & Creativity: A passion for innovation and a proven ability to drive creative solutions.
- Communication & Presentation: Excellent communication and presentation skills, with the ability to simplify complex concepts.
- Financial Services Expertise: Deep understanding of the financial services industry and regulatory landscape.
- Expertise in UI/UX design, service design, marketing automation, and data analytics.
- Deep understanding of the financial services industry and investment products.
- Experience leading VoC initiatives and incorporating user insights into designs.
- Proficiency in relevant software and tools, including Adobe Creative Suite, Figma, Salesforce, Showpad, Lucidchart, Pardot, and related platforms.
- Exceptional communication, presentation, and stakeholder management skills.
- Strong leadership and team management skills.
- Ability to work independently, manage multiple priorities, and meet deadlines in a dynamic environment.
Pay Range:
$90,188-$150,313/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
- Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
- Impactful Work: Our size is just right for you to make a real impact. Learn more here!
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
- Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at ( .
EAC1.22.25
AVP, Service Design Transformation
Posted 4 days ago
Job Viewed
Job Description
LPL Financial needs a very strategic and creative Associate Vice President (AVP) to lead marketing and service design changes within their Investment Product Management team. This job requires someone who has already shown they can do UI/UX design, innovative marketing, automation, and service design, and also has strong business knowledge and experience leading big projects. The perfect person will connect business strategy with doing the work, making measurable improvements in how clients experience things, how efficiently things operate, and how innovative the products are. This job needs someone collaborative who is great in fast-paced situations and is an excellent communicator who can manage stakeholders well.
Responsibilities:
- Voice of Customer (VOC) & Market Research: Implement a VoC strategy, using diverse research methods to gather insights on client needs and market trends, informing product, service, and marketing strategies.
- Marketing Strategy & Campaign Management : Lead innovative marketing campaigns, managing all aspects from planning to execution and analysis. Includes conference and event management.
- Service Design & Process Improvement: Design client-centric service solutions, using design thinking methodologies. Identify process improvement and automation opportunities. Oversee digital asset development.
- Strategic Transformation & Innovation: Drive strategic initiatives, aligning marketing and service design with organizational goals. Identify product innovation opportunities.
- Leadership & Stakeholder Management: Collaborate cross-functionally. Communicate with leadership.
We're looking for a driven, strategic individual who excels in fast-paced, dynamic environments and is passionate about creating exceptional client experiences. Experience in consulting, wealth management, or product/program management in financial services is strongly preferred.
Requirements:
- Bachelor's degree required, master's degree preferred.
- 3+ years of top-tier external consulting firm experience in marketing, service design, or UX within the financial services industry, with increasing levels of responsibility.
- Proven track record of leading successful marketing campaigns and service design initiatives.
- Strategic Thinking: Ability to align user-centered design solutions with strategic business goals to drive measurable outcomes. Service Design Expertise: Deep understanding of service design principles, including journey mapping, blueprint creation, and user research.
- Marketing Acumen: Proven ability to develop and execute effective marketing strategies and campaigns.
- Data-Driven Decision Making: Strong analytical skills and experience using data to inform decisions and optimize performance.
- Leadership & Collaboration: Exceptional leadership skills and ability to build strong relationships with stakeholders at all levels.
- Innovation & Creativity: A passion for innovation and a proven ability to drive creative solutions.
- Communication & Presentation: Excellent communication and presentation skills, with the ability to simplify complex concepts.
- Financial Services Expertise: Deep understanding of the financial services industry and regulatory landscape.
- Expertise in UI/UX design, service design, marketing automation, and data analytics.
- Deep understanding of the financial services industry and investment products.
- Experience leading VoC initiatives and incorporating user insights into designs.
- Proficiency in relevant software and tools, including Adobe Creative Suite, Figma, Salesforce, Showpad, Lucidchart, Pardot, and related platforms.
- Exceptional communication, presentation, and stakeholder management skills.
- Strong leadership and team management skills.
- Ability to work independently, manage multiple priorities, and meet deadlines in a dynamic environment.
Pay Range:
$90,188-$150,313/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial: Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
- Unified Mission: We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
- Impactful Work: Our size is just right for you to make a real impact. Learn more here!
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
- Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at ( .
EAC1.22.25
Food Service Design Engineer
Posted 2 days ago
Job Viewed
Job Description
The salary range for this position is $80,000 to $105,000 If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here .
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
**Job Description**
The Foodservice Concept Design Engineer ?plays a vital role in shaping the early design direction of commercial kitchen and food - related environments. This role involves integrating architectural and engineering systems to ensure functionality, safety, and efficiency focusing on concept-level design that aligns with project goals and capital budgets. Collaborate through capital management and line of business operators, sales and marketing teams, you will develop efficient, code-compliant, and operationally sound conceptual layouts to support client proposals and capital project planning. Once the concept design is approved, the project is transitioned to architects, fabricators, subcontractors, and regional project managers for final detailing and execution. The role requires strong communication, design intuition, and a solid grasp of commercial kitchen systems, with the ability to work within budgetary constraints and client expectations.
This position is remote eligible.
**Responsibilities**
+ Design conceptual layout plans using CAD and Revit, incorporating equipment placement, demonstrating adjacencies and workflows.
+ Work independently to create conceptual commercial foodservice equipment designs that utilize available floor space and meet client?s operational and budgetary requirements.
+ Perform site visits, as needed, to survey existing conditions, gather project information or identify equipment needs.
+ Select and specify appropriate foodservice equipment, based on Aramark?s standards and aligned with the project?s budget, space, and operational needs.
+ Prepare preliminary equipment schedules and cut sheets for sales and CMDC.
+ Incorporate local and national codes and standards, including health and safety regulations, ADA accessibility requirements, and foodservice industry standards (e.g., NSF, UL, ANSI).
+ Work with clients and project teams to identify goals, present design concepts, and incorporate feedback.
+ Facilitate design meetings, site visits, and stakeholder reviews. 2 | P a g e Capital Management Design and Construction Manager ? Sales Enablement and Brand Integrity Project Management
+ Manage design projects through all phases, including planning, coordination, and documentation.
+ Monitor timelines, deliverables, and budgets, ensuring seamless integration with construction schedules.
+ Track expenses related to design work and project travel and adhere to company reimbursement policies and procedures.
+ Maintain project documentation and Revit/CAD libraries to facilitate seamless workflow Quality Assurance
+ Perform internal reviews to ensure design accuracy, functionality, efficiency, and aesthetic value.
+ Conduct post-installation evaluations as needed. Innovation & Industry Trends
+ Stay informed on emerging technologies, sustainability solutions, and best practices in commercial kitchen design.
+ Recommend and implement innovative solutions to improve foodservice operations.
**Qualifications**
Education:
Bachelor?s degree in architecture, Interior Design, Industrial Design, Engineering, or a related field.
Certification or coursework in foodservice design is a plus.
Technical Skills:
? Expert in CAD, Revit and BIM
Expert with AutoQuotes
Proficient with Microsoft Office Suite, Adobe Acrobat, and project management software.
Industry Knowledge:
Experienced in commercial kitchen workflows, foodservice equipment, and systems integration.
Proficient in relevant standards and guidelines (e.g., NSF, ADA, ASHRAE, IBC, NFPA). 3 | P a g e Capital Management Design and Construction Manager ? Sales Enablement and Brand Integrity
Soft Skills:
Excellent verbal and written communication.
Strong organizational, time-management, and problem-solving abilities.
Effective team collaboration and the ability to manag e multiple priorities. Experience:
3-5 years of experience in foodservice design, commercial kitchen planning, or related architecture/engineering roles preferred.
Work Environment & Physical Requirements:
? Travel to client sites or construction locations.
Ability to work at a computer for extended periods.
May require walking job sites and reviewing physical equipment layouts.
Travel potential ? 45%
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Be The First To Know
About the latest Service design Jobs in United States !
Food Service Design Manager
Posted 4 days ago
Job Viewed
Job Description
Job ID
234039
Posted
19-Aug-2025
Service line
PJM Segment
Role type
Full-time
Areas of Interest
Design, Project Management
Location(s)
New York City - New York - United States of America
**About the role:**
The Design Manager role for Food Service spaces in Data Centers is responsible for shaping environments that support operational excellence, employee wellbeing and high-performance food programs. These spaces range from full-service kitchens & serveries to micro-kitchens, pantries, and support areas - all designed to meet the unique needs of critical infrastructure sites.
In this role, you will be part of our Client's design & delivery team driving the development of food environments in one of the world's most complex and high-performance work settings. While the core of your work will focus on back-of-house design and kitchen equipment specification, you'll also collaborate across cross-functional teams, vendors, and consultants to ensure all food service areas - front and back - are thoughtfully designed, compliant, and future-ready. From initial planning to operational handover, you'll help ensure every detail aligns with safety, functionality, and experience goals.
**What you'll do:**
● Manage the end-to-end design of foodservice spaces in global data centers, with a primary focus on back-of-house functionality and kitchen equipment specification.
● Provide subject matter expertise across all project phases - from strategic planning and concept design to construction oversight and post-occupancy review.
● Liaise with internal and external stakeholders on all aspects of kitchen and foodservice design, including BOH layout and flow, equipment technology, MEP requirements, goods-in and waste strategies.
● Ensure close alignment between client objectives and the Food Service Consultant's design strategy and drawing package.
● Review equipment selections and layouts to ensure compliance with design intent, operational capacity, sustainability goals and the established Plan of Record (PoR).
● Establish and nurture relationships with third-party food operators to gain insight into local practices, validate early-stage design input, and align on kitchen and foodservice equipment requirements.
● Attend site inspections to verify installation quality, oversee testing and commissioning, and ensure operational readiness at handover.
● Collaborate cross-functionally with Food Program, Real Estate and Project Management teams to ensure successful project delivery.
● Onboard and align design consultants and contractors with the Client's foodservice delivery standards and expectations.
● Track and report project progress through dashboards and standardized tools; provide regular updates to maintain regional and global visibility.
● Identify risks and deviations from the PoR, escalating where necessary and proposing corrective actions.
● Apply lessons learned and industry best practices to improve design processes, documentation, and future foodservice environments.
● Support capital and resource planning through early-phase scope development, high-level cost estimates, and resourcing forecasts.
● Meet pre-established Key Performance Indicators (KPIs) consistently across all assigned projects.
**What you'll need:**
● BA/BS degree in Design (Architecture/Interior). In lieu of a degree, 3-5 years of relevant work experience is required.
● Minimum of 12 years of professional design / design management work with a focus on kitchen spaces and food service equipment.
● Experience within food service or retail operations and flow either through direct experience or professional design work.
**Preferred qualifications:**
● Experience with Data Center projects.
● Skilled in the visual, written and verbal communication of design issues with capability to think outside the box and bring creative, non-standard, and innovative solutions to the table.
● Ability to work in a collaborative and fast-paced environment with a great degree of self motivation and initiative.
● Proven vision, leadership and strategic skills to prioritize evolving initiatives in a fast-paced environment; able to turn ideas and capabilities into effective initiatives that engage users.
● Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
● Understanding of permitting process, construction terminology and building systems, and overall project sequence and timing.
Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $165,000 annually and the maximum salary for this position is $185,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada).
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Service Design and Engineering Director
Posted today
Job Viewed
Job Description
MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD.
Responsibilities include but are not limited to:
- Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
- Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
- Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
- Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
- Participate in Opportunity for Improvement efforts to improve services
- Conduct or direct interviews to maintain sufficient staffing levels
- Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
- May have the opportunity to travel as required to meet program objectives
Minimum Qualifications:
- Bachelor's Degree with 7+ years of technical leadership experience
- Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
- Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts
Preferred Qualification:
- CompTIA Security+ Certification
- Certified Scrum Master (CSM)
- IT ticket management system experience (ServiceNow).
- Experience with large scale enterprise IT contracts.
Clearance Requirements:
- Must have a current/active TS/SCI with Poly
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.
Service Design and Engineering Director
Posted today
Job Viewed
Job Description
MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD.
Responsibilities include but are not limited to:
- Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
- Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
- Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
- Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
- Participate in Opportunity for Improvement efforts to improve services
- Conduct or direct interviews to maintain sufficient staffing levels
- Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
- May have the opportunity to travel as required to meet program objectives
Minimum Qualifications:
- Bachelor's Degree with 7+ years of technical leadership experience
- Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
- Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts
Preferred Qualification:
- CompTIA Security+ Certification
- Certified Scrum Master (CSM)
- IT ticket management system experience (ServiceNow).
- Experience with large scale enterprise IT contracts.
Clearance Requirements:
- Must have a current/active TS/SCI with Poly
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.