9,879 Service Desk Administrator jobs in the United States
Service Desk Administrator
Posted 1 day ago
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Job Description
Location Sacramento
Full/Part Time Full Time
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Job Summary
The primary channel for customer to contact the TOC are phones, however there are services offered by TOC that that will require the incumbent to be based at a Walk-Up Center or be available on the UCDH main campus or clinics physically. The Service Desk Administrator will provide support for various customer endpoint technologies at a complex level, this may also include support of other applications and technologies while engaged with the customer on the phone. The incumbent must possess the knowledge, skills, and abilities to make decisions that have institutional effect in the environment. As part of the TOC team this position works closely with customers in utilizing remote technologies and the Remote Desk team to efficiently resolve customer support issues. The incumbent provides an experienced skill level of hardware, application, and network support to UCDH staff/faculty via remote control. Incumbent may have some responsibility for participating in projects that affect/impact multiple departments that may include testing/recommending new technologies and customer support approaches.
Apply By Date: August 29, 2025 at 11:59pm. Selection activities may start at any time.
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Experience with design, configuration, operation, repair, and tuning of technology systems.
- Experience leading a team of IT professionals.
- Experience working as part of a technical project team, preferably in a Healthcare environment.
- Demonstrated experience with large enterprise professional communications and network systems.
- Experience in training and reviewing the work of Service Desk agents.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Self-motivated and works independently and as part of a team.
- Demonstrates problem-solving skills.
- Able to learn effectively and meet deadlines.
- Basic knowledge of how to apply technologies and systems to meet business needs.
- Ability to write technical documentation in a clear and concise manner.
- Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
- Knowledge of the design, development and application of technology and systems to meet business needs.
- Thorough understanding of and experience with system-related issues and actions that can be taken to improve or correct performance.
- Demonstrated skills associated with adapting end points and technology to serve user needs.
- Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution.
- Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software.
- Expert-level knowledgeable in the administration of remote support of customers using enterprise-level remote access tools.
- Expert in the administration of support of customers using; remote access tools, phone, email, and chat.
Preferred Qualifications
- Bachelor's degree or Associate degree in a related field and/ or CompTIA A+ Certification, Comp TIA Network+ Certification, CompTIA Security+ Certification, Microsoft Certified Solutions Associate (MCSA)* ITIL Foundations
- Working towards certifications in one of these areas: Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), AWS Certified Solutions Architect - Associate.*
- 4 or more years of experience providing support remotely in an enterprise environment.
- Skills to plan, design, write, edit, maintain, use, and teach technical procedures and/or knowledge articles.
- Skills in technical writing to document processes and workflows.
- Familiarity with IT Asset Management processes and tools
- Interpersonal skills to work effectively with staff, faculty, and administrators through verbal and written communications.
- Preferred knowledge of HIPAA regulations and Healthcare-specific policies and procedures
Key Responsibilities
- 40% - Technical Service Delivery Operational Support
- 20% - Training and Documentation
- 15% - IT Service Management
- 15% - Customer Service
- 10% - Communication & Incident Management
Department Overview
UC Davis Health Information Technology (UCDH IT) accomplishes planning and implementation activities to service UC Davis Health's needs for teaching, clinical high-quality patient care, and research. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution. The Technology Operations Center (TOC) is responsible for delivering, facilitating and supporting Information Technology services (including 24/7 support to mission critical systems).
POSITION INFORMATION
- Salary or Pay Range: $ 8,533.33-$16,866.66
- Salary Frequency: Monthly
- Salary Grade: Grade 25
- UC Job Title: SYS ADM 4
- UC Job Code: 000520
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100
- Shift (Work Schedule): Monday-Friday 7:00am-4:00pm
- Location: UCDHAS Building (HSP165)
- Union Representation: 99 - Non-Represented (PPSM)
- Benefits Eligible: Yes
- This position is hybrid (mix of on-site and remote work)
- This position is not an H-1B visa opportunity
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:
* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
- Sitting - Continuous 6 to 8+ Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Continuous 6 to 8+ Hours
Environmental Demands
- Loud noise levels - Occasional Up to 3 Hours
Mental Demands
- Sustained attention and concentration - Continuous 6 to 8+ Hours
- Complex problem solving/reasoning - Continuous 6 to 8+ Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Continuous 6 to 8+ Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Continuous 6 to 8+ Hours
- Customer/Patient Contact - Continuous 6 to 8+ Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Work occasional overtime or on-call rotation. Work with clients via telephone for extended periods of time. Must be able to work go-live support, other hours as assigned, an extended shift or as an on-call resource.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit:
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit:
Service Desk Administrator
Posted 14 days ago
Job Viewed
Job Description
Must be fluent in Spanish as well as English.
Based in New York and reporting to the IT Support Manager, the Service Desk Administrator is, amongst other functions, a key member for the operations of the IT environment of the Company. Its main duties will be:
• Ensure a smooth and risk-free IT environment in support of our staff, clients & business as a whole
• Help users with IT-related issues
• Maintain the end-user IT environment
• Perform daily IT Management and maintenance tasks
• Keep IT company asset inventory updated
• Provide timely and adequate communication to Manager/Colleagues
• Participate in IT projects
Specific tasks:
• Be the support contact for local users and other branch offices if needed
• Setup end-user working environment (Desktop/Laptop/Printer/Phones)
• User Management tasks (AD, Exchange, File server, .)
• Monitor the daily operations of each system (backup jobs, system events, performance, .)
• Availability to perform corrective actions and support our business on & off business hours
• Ensure clear and well understood Operating Procedures and Documentation for the daily and regular business IT activities
• Keep users informed on best practices used within the company. Train them if necessary
• Coordinate/Report with internal and external counterparties for problem resolutions if necessary
Required Technical knowledge:
• Strong knowledge of Windows client environments (Windows 10/11, Office 365 suite)
• Strong knowledge of ticketing and asset management systems
• Working knowledge of Microsoft Intune / SCCM will be an asset
• Basic knowledge of Windows Server environments, SharePoint, and Application packaging
Required competencies:
• Excellent communication skills towards end users, colleagues, and suppliers
• Attention to detail
• Professionalism
• Organizational and documentation skills
• Proven Customer service and follow-up skills
• Pro-active thinking and planning from day-to-day to medium-long term tasks
• Initiative-taker/Self-starter
Education/Experience/Various:
• College degree in IT and/or similar experience
• ITIL Certified
• 3 years minimum experience in a similar position, preferably within an international commercial institution
• Fluent in English and Spanish. Any other language is considered an asset.
• International Traveling to other locations (Optional)
• Onsite 3 days a week (Tuesday - Thursday)
Service Desk Administrator
Posted 14 days ago
Job Viewed
Job Description
SERVICE DESK ADMINISTRATOR
Must be bilingual in English and Spanish)
Location: Near Manhattan, NY
Purpose
Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.
Responsibilities
The responsibilities for this position include:
- Classify and triage escalated incidents, problems, and complex requests.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Troubleshoot and resolve problems reported by two or more users as quickly as possible.
- Manage the impact, risk, and implementation of complex client change requests.
- Follow standard operating procedures as documented in the Knowledge Management System.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualified candidates must meet the following job requirements:
- Able to function effectively in a high-paced environment
- Able to understand the perspective of the client in all service interactions
- Makes effective use of time and complete tasks efficiently and on time
- Able to work with a team, communicate effectively, and have high attention to detail
- Meets client and corporate expectations for attendance, quality, and performance
- Must have intermediate experience with each of the following:
- System hardware, software, and operating systems
- Cloud solutions such as Office 365 and Google Apps
- Networking concepts such as TCP/IP, DNS, and DHCP
- Active Directory and Group Policy administration
- Switches, firewalls, and advanced infrastructure
- Cloud-based data-centers such as Azure and AWS
- Server applications such as SQL Server and RDS
- Voice technologies and phone systems
- Must have advanced experience in at least one or more technical specialties
- Must have at least a high school diploma or GED. Associate degree or better is preferred.
- A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred.
- At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required.
Supervisory Responsibility
This position does not have any direct supervisory responsibilities.
Work Environment
In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Will need to go onsite in the city for client visits.
Travel
This position requires less than 1% travel with no overnight travel expected.
Physical Demands
Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.
Position Type/Expected Hours of Work
This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IT Service Desk Administrator
Posted 14 days ago
Job Viewed
Job Description
Insight Global is looking for an IT Service Desk Administrator to join a client in St Rose, LA! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before the incident or issue transfer of responsibility. Upon the transfer of incident responsibility, the Service Desk Administrator is expected to provide an advanced skillset and resolution procedures with sensitivity to severity and priority. If there is a need for assistance, it is likely to escalate to IT Operations, which would involve a warm transfer of responsibility or partnership with IT Operations to close the incident. The Service Desk Administrator is expected to collaborate with IT Operations as needed to generate root cause analysis for any severity two or 3-level incidents. Customer service and support of all Analyst and Administrator Information Technology and Operational Technology functions. Identifies, diagnoses, and resolves Analyst and Administrator problems for users of the personal computer software, hardware, enterprise network, the Internet, and new computer technology in a Service Desk environment; communicates solutions to end-users.
Familiarity with OT systems and infrastructure. Provides one-on-one end-user problem resolution for Service Desk incidents, requests, and changes. Diagnoses and resolves end-user network printer problems, application, PC hardware problems, e-mail, Internet, VPN, and local-area network access issues. Coordinates timely repair of computer, server, or network equipment. This includes working with various vendors. May be responsible for tracking and maintaining inventory as well as shipping and receiving. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards, switches, and firewalls. Assists Analysts and IT Operations Technicians as needed. This may include defining and documenting processes and procedures as well as maintaining a knowledge base for both customers and internal support staff.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
CompTIA A+ Certification preferred
CompTIA Network+ Certification preferred
Bachelor's Degree with major in Information Technology preferred.
Five years' experience providing end-user support for software, hardware, and applications.
Familiarity with Microsoft Technologies
Familiarity with Cisco Meraki Hardware
Must maintain a valid driver's license and acceptable driving record.
Service Desk Administrator - Secret
Posted 14 days ago
Job Viewed
Job Description
Essential Duties: Provide a friendly and professional point of contact for customers for any problems or concerns Perform independent troubleshooting of complex incidents Stage and configure end user workstations Maintain accurate inventory of assets and consumables Deliver prompt and professional service and response and timely resolution to all requests for services Handle incoming calls, walk in customers, and incoming tickets Liaise with wider team members to ensure ticket resolution
Required Skills: 3+ years of experience in hardware and software support 3+ years of experience with Windows desktop administration 3+ years of experience configuring and troubleshooting applications on Windows and/or MacOS Exceptional customer service and communication skills Exemplary attention to detail Ability to work under pressure and deal with challenging situations Ability to make decisions, take ownership and use your own initiative to resolve problems Experience creating technical documentation for IT processes Experience with ticket tracking systems Experience with direct customer interaction with providing training and support to end users Experience with Mobile Device Management (MDM) solutions is desired
Required Education: A degree in a relevant technical field or related experience. Industry technical certifications are desirable but not required.
Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand, climb, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.
Special Requirements: This position is 100% on-site. Responsibilities sometimes require working evenings and weekends, in some cases with little to no advance notice. This position will rotate between HRL locations in Calabasas, Camarillo, Malibu, Santa Monica, and Thousand Oaks, CA. This position requires that the applicant selected be a U.S. citizen and be able to obtain and maintain a security clearance. n active Secret clearance is highly desired. This position requires that the applicant obtain a DoD 8570.01-M IAT Level II certification (e.g., CompTIA Security+, CySA+) within 6 months of hire.
Compensation: The range for this full-time position is $34.07 - $41.54 per hour + bonus + benefits. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include potential bonus or benefits.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Journeyman Service Desk Administrator
Posted 4 days ago
Job Viewed
Job Description
GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Sterling, VA and is a fully remote position.
**Responsibilities**
+ Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
+ Provide supplemental hands-on desk-side support when required.
+ Meet contractual Service Level Agreements (SLAs) in regard to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
+ Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
**Qualifications**
+ High School with 0 - 3 years Tier 1 support (or commensurate experience)
+ Secret clearance with ability to obtain and hold
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $53,770.00 - USD $72,000.00 /Yr.
Submit a referral to this job ( _US-VA-Sterling_
**ID** _2024-4964_
**Category** _Information Technology_
**Position Type** _Full-Time_
Service Desk Administrator/Field Technician- Bilingual
Posted 14 days ago
Job Viewed
Job Description
Service Desk Administrator Responsibilities:
- Classify and triage escalated incidents, problems, and complex requests.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Troubleshoot and resolve problems reported by two or more users as quickly as possible.
- Manage the impact, risk, and implementation of complex client change requests.
- Follow standard operating procedures as documented in the Knowledge Management System.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Field Technician Responsibilities (as needed):
- Participate in the resolution of onsite incidents to return service to clients as quickly as possible.
- Participate in the resolution of onsite problems reported by two or more users.
- Participate in the onsite implementation of simple and complex client change requests.
- Follow standard operating procedures as documented in the knowledge management system.
- Work with the team and escalate incidents and service requests as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualified candidates must meet the following job requirements:
- Must be bilingual in English and Spanish
- Able to function effectively in a high-paced environment
- Able to understand the perspective of the client in all service interactions
- Makes effective use of time and complete tasks efficiently and on time
- Able to work with a team, communicate effectively, and have high attention to detail
- Meets client and corporate expectations for attendance, quality, and performance
- Must have intermediate experience with each of the following:
- System hardware, software, and operating systems
- Cloud solutions such as Office 365 and Google Apps
- Networking concepts such as TCP/IP, DNS, and DHCP
- Active Directory and Group Policy administration
- Switches, firewalls, and advanced infrastructure
- Cloud-based data-centers such as Azure and AWS
- Server applications such as SQL Server and RDS
- Voice technologies and phone systems
- Must have advanced experience in at least one or more technical specialties
Education, Experience, and Certifications
- Must have at least a high school diploma or GED. Associate degree or better is preferred.
- A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred.
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Enterprise Service Desk Systems Administrator
Posted 2 days ago
Job Viewed
Job Description
Maximus is looking for a skilled Systems Administrator to join our team supporting a major Air Force Enterprise Service Desk contract. As a key member of our team, you will play a vital role in the administration, maintenance, enhancement, and change control of our back-end software tools.
Your responsibilities will include:
- Ensuring the smooth operation and performance of back-end systems.
- Implementing updates and enhancements to existing software tools.
- Managing change control processes to minimize impact on operations.
- Collaborating with cross-functional teams to identify and resolve technical issues.
We are seeking a proactive and detail-oriented individual who thrives in a dynamic environment and is eager to contribute to our mission. If you are passionate about technology and looking for an opportunity to make a difference, we encourage you to apply!
Service Desk Systems Administrator / Space Communications Program
Posted 24 days ago
Job Viewed
Job Description
Service Desk Systems Administrator / Space Communications Program
Job Locations
US-NM-Las Cruces
Requisition ID
2025-158016
Position Category
Information Technology
Clearance
Secret
Responsibilities
Peraton is seeking a Service Desk Systems Administrator to support NASA's Space Exploration Network Services and Evolution (SENSE) contract. This position is located at the NASA White Sands Complex (WSC) in Las Cruces, NM.
Peraton is the prime contractor for NASA at the White Sands Complex (WSC) near Las Cruces, New Mexico. Operating here are two functionally identical satellite ground terminals: The White Sands Ground Terminal, and the Second TDRSS Ground Terminal. These ground terminals ensure uninterrupted communications between various ground stations, NASA's orbiting fleet of Tracking and Data Relay Satellites (TDRS), customer spacecraft (satellites), and the computer systems that support such spacecraft. WSC serves as an interface for distributing satellite data to control centers and scientists who then use the daily influx of data to expand our ever-growing knowledge of the Earth and the universe.
This position will be responsible for :
- System Maintenance & Support: Assist in the installation, configuration, and maintenance of operating systems (Windows, Linux, macOS). Perform routine system updates, patches, and software installations. Troubleshoot hardware, software, and network-related issues.
- User Account Management: Create, modify, and manage user accounts, permissions, and access levels. Assist with password resets and account lockouts.
- Network & Security Support: Monitor system performance and network connectivity. Support basic network troubleshooting (DNS, DHCP, VPN, firewall rules). Ensure security compliance by following company policies and procedures.
- Backup & Recovery: Assist in data backup and recovery processes. Monitor system logs for issues and report incidents as needed.
- Documentation & Process Improvement: Maintain accurate documentation for system configurations and procedures. Help improve IT processes and contribute to knowledge base updates.
- Technical Support: Provide first-level support for internal employees regarding IT-related issues. Work closely with senior IT staff to resolve complex problems.
- Learning & Development: Stay up to date with emerging technologies and industry best practices. Participate in training sessions and gain relevant IT certifications.
#SpaceIntel
QualificationsRequired Experience :
- Education/Experience: degree in engineering, Computer Science, Information Technology or other related technical discipline and relevant experience as follows: BS/BA and 0 years' experience; AA/AS degree and 2 years' experience; without a degree, 4+ years of directly related experience is allowable.
- Basic knowledge of Windows, Linux, or macOS operating systems.
- Familiarity with Active Directory, user account management, and permissions.
- Basic knowledge of virtual machines and management of hypervisors: ESXi and/or Hyper-V.
- Experience with hardware setup, troubleshooting, and basic IT support.
- Basic knowledge of working with cyber (IT) security concepts.
- Some experience with scripting (PowerShell, Bash, or Python) is a plus.
- Security clearance - this position requires the candidate to be able to obtain a DoD Secret security clearance and to maintain the clearance thereafter. To obtain a clearance, you need to be a US Citizen and show proof of citizenship.
Desired Experience :
- Prior NASA experience is strongly preferred.
- Experience managing smartcard login on Windows or Linux systems.
- understanding of SSL/TLS certification management and implementation.
- Experience with automation tools such as Ansible, PDQ, or BigFix.
- Familiarity with Tenable Nessus tools
- Experience implementing or maintaining local WSUS and/or Linux Repositories servers.
- Any relevant IT certifications (CompTIA A+, Network+, Microsoft Certifications) are a plus but not required.
#CivilSpace
#SENSE25
Peraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Help Desk Technical Support
Posted 14 days ago
Job Viewed
Job Description
Innova Solutions is immediately hiring a Help Desk Technical Support - 1st, 2nd, & 3rd Shift.
Position type: Full-time - Contract
Duration: 6 Months
Location: Newport News VA 23607 (Hybrid)
As a Help Desk Technical Support , you will:
• Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
Education:
• Associate's degree and 1 year of experience.
• A relevant professional certification can be substituted for an associate's degree.
Special Requirements:
• Department will determine shift after training.
• Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications.
• Experience doing technical support over the telephone and/or in chat.
• Experience with troubleshooting Windows clients
• Experience working remotely
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Swati Bidlan
Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: $22 - $5 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching 3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• Clearly Rated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS
Website:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or ( . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws