4,761 Service Desk Analyst jobs in the United States

Overview:
We are seeking a skilled and customer-focused IT Service Desk Analyst to provide remote support for internal systems and applications. This mid-level role is ideal for candidates with 3-5 years of experience in helpdesk or desktop support environments, who excel in troubleshooting, multitasking, and delivering exceptional service via phone and chat.
Key Responsibilities:
+ Diagnose and troubleshoot desktop application issues; provide timely and effective solutions.
+ Resolve or escalate incidents to ensure customer satisfaction.
+ Maintain communication with users and management regarding incident status.
+ Document and implement standard operating procedures and customer service guidelines.
+ Provide support for PCs, laptops, printers, mobile devices (iPhones/iPads), and tablets.
+ Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
+ Perform account management tasks such as password resets and permission updates.
+ Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (e.g., SCCM).
+ Handle 2-3 concurrent chat sessions and approximately 30-40 interactions per day.
+ Use a knowledge base to research and resolve issues effectively.
+ Receive and apply constructive feedback through monthly performance reviews.
Required Qualifications:
+ 2+ years in a service desk or customer service environment.
+ 1+ year of technical support and chat support experience.
+ Strong knowledge of Windows 10, Active Directory, and remote support tools.
+ Ability to type at least 40 WPM and multitask efficiently.
+ Excellent verbal and written communication skills.
+ Experience supporting both Windows and Mac OS environments.
+ Bachelor's or Associate's degree in Information Technology or related field.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Provide End User technical support in a fast paced single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose and resolve inbound End User interactions. Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolution.
Key Accountabilities and Priorities:
- Perform first level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) remotely.
- Responsible for day to day logging, tracking and resolving of customer reported problems or concerns.
- Perform general software and e-mail support
- Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
- Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
- Acting as the customer advocate for problem resolution.
- Demonstrate superior customer service skills.
- Demonstrate technical support competence on one or more computing platforms, standard business shrink wrap applications
- Non-Technical Skills: Strong soft skills are a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization.
Required Education and/or Experience:
- 1-2 years of Service Desk / call center experience
- 1-2 years of experience working with ITSM tools i.e. ServiceNow, Remedy, Heat, CA, etc.
- Ability to troubleshoot common Windows related issues
o Mapping a network printer
o Troubleshoot Internet Explorer browser issues
- Ability to demonstrate basic network troubleshooting skills
- Understanding of both wired and wireless networks
- Basic understanding of the Microsoft Office Suite
o Basic/Intermediate Microsoft Outlook support
 How to create an enterprise outlook profile
Troubleshooting and Creating rules
ow to create a PST
o Basic/Intermediate Microsoft Excel support
o Basic/Intermediate Microsoft Word support
Skills
Support, Help desk, Customer service, Phone support, Technical support, Password reset, Service desk, Help desk support, Vpn, Office 365, Servicenow, Windows 10, Active directory, Troubleshooting, Outlook, Microsoft office
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Oct 16, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
The City of Anaheim looking for a Service Desk currently has an opening for the position of IT Service Desk- Deskside Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from City of Anaheim employees and contractors, and supports users at every skill level with experience via telephone, email, and direct ticket submission. Executive or VIP support. Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms.
Candidates must be flexible to work any 8-hour shift within our hours of operation. This position has five-day, 40-hour work week. Teleworking capability is required.
CERTIFICATIONS REQUIRED: In addition to the qualifications listed, an Associate's degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred.
Skills
Help desk, Service desk, Troubleshooting, Active directory, Technical support, Office 365
Top Skills Details
Help desk,Service desk,Troubleshooting,Active directory,Technical support,Office 365
Additional Skills & Qualifications
Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
DESIRED SKILLS: Microsoft Active Directory and DFS experience, Microsoft Exchange Server-based email using Outlook, knowledge of service desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Web-based application support.
Summary: The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities: Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software is
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anaheim,CA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a customer-focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as the first point of contact for end users, providing remote technical assistance and troubleshooting across a wide range of technologies.
Key Responsibilities
+ Provide first-level technical support for company technologies including desktops, laptops, mobile devices, printers, email, and collaboration tools.
+ Log, track, and resolve incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy).
+ Troubleshoot and resolve common software and hardware issues, escalating when necessary to ensure timely resolution.
+ Deliver support for Microsoft Office applications, particularly Outlook, Excel, and Word.
+ Assist users with basic network connectivity issues (wired and wireless).
+ Act as a customer advocate, ensuring a positive support experience through clear communication and follow-through.
+ Maintain accurate documentation of issues and resolutions to support knowledge sharing and continuous improvement.
+ Demonstrate the ability to multitask and adapt in a dynamic, high-volume environment.
+ Collaborate with team members and other IT functions to resolve complex issues and improve service delivery.
Required Experience:
+ 1-2 years of experience in a Service Desk or IT call center environment.
+ Hands-on experience with ITSM platforms such as ServiceNow, Remedy, Heat, or CA.
+ Proficiency in troubleshooting Windows operating systems and common desktop issues.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Owings Mills,MD.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a highly motivated Service Desk Analyst to join our IT support team. In this role, you will serve as the first point of contact for end users across the organization, providing technical support via phone, email, and chat. You'll handle a wide range of issues-from quick password resets to more complex troubleshooting-ensuring timely resolution and a positive user experience.
Key Responsibilities
+ Provide first-level technical support for inbound contacts (calls, emails, chats) from global end users.
+ Troubleshoot and resolve issues related to Windows OS, Microsoft Office applications, VPN clients, and custom enterprise applications.
+ Support remote and work-from-home users with connectivity, access, and hardware/software issues.
+ Utilize ITSM tools (e.g., ServiceNow, Ivanti) to log, track, and resolve incidents and service requests.
+ Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the end user.
+ Search internal knowledge bases and historical tickets to identify solutions and improve resolution times.
+ Maintain a strong sense of urgency and professionalism in all interactions.
Required Experience
+ 1-2 years of experience in a help desk or call center environment.
+ Experience using ITSM/ticketing tools such as ServiceNow or Ivanti.
+ Proven ability to support remote users and work effectively as part of a distributed team.
Technical Skills
+ Proficient in troubleshooting Windows OS and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
+ Working knowledge of Active Directory and domain structures.
+ Experience supporting VPN clients and remote access tools.
+ Ability to learn and support custom enterprise applications.
+ Strong written and verbal communication skills.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Halethorpe,MD.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Service Desk Analyst to join our team in Houston, Texas. In this role, you will handle a variety of IT support tasks, ensuring seamless technology operations and delivering exceptional service to users. The ideal candidate will be proactive, detail-oriented, and adept at resolving technical issues efficiently.
Responsibilities:
- Monitor and manage onsite IT inventory, ensuring accurate tracking and reporting of issued equipment.
- Resolve customer-reported technical issues using ticket management systems, ensuring timely and effective resolutions.
- Administer mobile text messaging systems and oversee software lifecycle management for employees.
- Conduct testing and analysis of IT systems and software to evaluate performance and reliability.
- Implement and prioritize solutions for IT-related concerns, escalating complex issues to appropriate teams.
- Perform system installations, updates, and maintenance procedures to prevent service interruptions.
- Develop training manuals and user-friendly materials to guide end-users in navigating IT systems.
- Collaborate with internal teams to align IT services with organizational needs and goals.
- Stay updated on advancements in IT to recommend improvements and optimize performance. Requirements - High school diploma required; college degree preferred.
- Minimum of 2 years of IT support experience.
- Proficiency in Active Directory and Windows 10.
- Strong skills in troubleshooting and resolving technical issues.
- Familiarity with service desk ticketing systems.
- Exceptional problem-solving and analytical abilities.
- Excellent organizational and time management skills.
- Strong communication and collaboration skills. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Description**
SAIC is seeking a Service Desk Analyst to support the US Army Corps of Engineers RITS Program.
This is a REMOTE opportunity that can be performed anywhere **within the US** .
The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints.
Selected candidates will have the following duties/responsibilities:
+ Provide prompt, courteous, and high-quality end user support services to the approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
+ Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of USACE's internal infrastructure as well as applications and systems owned by USACE.
+ Ensure accurate triage, categorization, documentation, prioritization, escalating, routing, tracking, monitoring, transfers, and data integrity of all applicable tickets.
+ Interface with end users via telephone calls, chat, remote desktop, automated requests, electronic mail, and other means.
+ Interact with Network Operations Security Center (NOSC), software systems engineering, and/or applications development teams to restore service and/or identify and correct core problem.
+ Tickets that require technical support or root cause determination that exceeds Tier 1/2 support capabilities are escalated to higher level support teams for expedient resolution.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving Tier 1/2 incidents.
+ Monitor and track the status of all submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support.
**Qualifications**
**REQUIRED EDUCATION AND EXPERIENCE:**
+ AA Degree in related discipline (or, High School and two years of related experience with relevant certification) and one (1) year applicable experience.
+ Experienced providing support and troubleshooting Tier 1/2 issues to completion.
+ Must be willing to travel when necessary.
+ Must have a valid drivers license.
**REQUIRED CERTIFICATION(S):**
+ Current DoD 8570 IA Baseline Certification, IAT Level II Security+ CE.
**REQUIRED CLEARANCE:**
+ Must have the ability to obtain a Secret. United States Citizenship required. Candidates with Interim Secret or Secret will be prioritized.
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Description
Job Description:
As an IT Support Specialist, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. Additionally, you will help manage our Platform Services environment which includes Azure infrastructure, the physical network, handling service desk requests and incidents, and providing on-site support to company locations such as our production facility and warehouse. The primary goal of this role is to ensure prompt and effective resolution of user issues while maintaining high levels of customer satisfaction.
Duties:
- User Support: Respond to incoming requests for technical assistance from end-users, diagnose problems, and guide users through step-by-step solutions.
- Active Directory: Assist in maintaining AD organization units and user accounts. Ensure separated users are disabled and deleted and AD data is kept current and consistent.
- Endpoint and Antivirus Management: Help install and monitor our endpoint management solution and centrally managed antivirus solution.
- Asset Management: Help maintain CMDB of organization's critical IT assets, loaner computers, and spare parts for repairs.
- Monitoring and Alerts: Assist in maintaining a database of endpoints and monitor critical devices, alerting 24/7 to various operational issues to ensure the smooth operation of our systems. Help us create monitoring systems that alert on symptoms rather than focus on only outages.
- Service Desk Support: Handle requests from the service desk, providing expert troubleshooting and resolution for complex technical issues.
- On-Site Support: Respond to and support company locations, including the production facility and warehouse, ensuring all IT systems are operational and secure.
- Remote Support: Provide remote support to an international remote workforce to resolve a variety of endpoint and infrastructure issues.
- Collaboration: Work closely with other IT team members and vendors to implement and maintain best practices for network and system administration.
- Documentation: Create and maintain detailed documentation for infrastructure, procedures, and troubleshooting guides. Accurately and completely submit service desk tickets to include troubleshooting steps, key updates, and resolution steps. Collaborate and document to avoid repetitive learning.
- Purchasing: Recommend hardware and software solutions along with network and security appliances.
- Onboarding/Offboarding: Assist with the hire and separation of users, maintain accurate data fields in AD, assign and recover licenses, and recover assets.
- Messaging: Assist with Exchange O365 along with filtering solutions; whitelisting and blacklisting.
- User Education: Provide guidance and training to end-users on how to effectively utilize hardware, software, and IT services to improve productivity. Encourage use of self-service options.
- Vendor Management: Closely monitor vendor access to the environment with an eye towards security. Maintain relationships and work with vendors on projects. Help and guidance on vendor-related tasks. Escalate incidents to vendors and work with vendors on resolutions.
- Manufacturing Support: Provide support for the manufacturing facility as it relates to IT. Work with various vendors to maintain uptime on critical equipment connected to the network such as: Gerber machinery, barcoding devices, shipping label printers, and associated devices.
- Applications: Work in partnership with our Enterprise Applications team to assist in troubleshooting functionality and integration issues between applications and infrastructure. Assist with debugging and manage traffic to ensure system reliability.
Skills
Help desk, Support, hardware/software, escalation calls, customer service, Windows, Active directory, Service desk
Additional Skills & Qualifications
Required Skills/Qualifications:
- Familiarity with troubleshooting and configuring: Windows 10 and 11 OS, Microsoft Office 365 suite, e-mail, chat, VPN connectivity applications, antivirus software. Experience with: Salesforce, Rootstock, and Freshworks are a plus.
- Proficiency in troubleshooting hardware, software, and network issues on Windows and/or macOS platforms. Basic knowledge of Active Directory, Microsoft Office Suite, and common business applications. Excellent troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users.
- Ability to maintain confidentiality.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities and technologies.
- Strong time management: ability to work project deliverables along with unexpected incidents and requests.
- Basic knowledge of physical network management, switches, and firewalls.
- Familiarity with service desk operations, tiers, and support.
- Basic knowledge of applications and how programs work.
- Basic knowledge of best practices for IT security and compliance.
- Basic knowledge of ITIL best practices: Change Management, Asset Management, Incident Management, Knowledge Management, and Root Cause Analysis.
- Project welcoming and positive attitude, show good judgement, dress appropriately for workplace (business casual), and be polite.
- Career focused with a strong desire to learn new IT disciplines.
- Suggested Certifications: CompTIA A+ and Security+, Microsoft Azure Fundamentals (AZ-900),
Pay and Benefits
The pay range for this position is $16.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Newport News,VA.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Service Desk Analyst
Location: Austin, TX 78758
Schedule: Monday-Friday, 7:00 AM-3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days)
Approximate Start Date: November 9, 2025
Type: Contract (18 months, with potential for early conversion)
Pay Range: $20-$3.25/hr (flexible based on experience)
Pre-Employment Requirement: Must be willing to submit to fingerprinting background AND drug screening
Overview:
Join a fast-paced, enterprise-level IT support team in Austin! We're seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat.
Key Responsibilities:
+ Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
+ Resolve issues via phone, chat, and remote tools
+ Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms
+ Use ticketing systems and knowledge base articles to resolve incidents
+ Maintain high performance in a metric-driven environment
Qualifications:
+ 2-3 years of helpdesk experience in a corporate/enterprise setting
+ Experience with Windows 10/11, Office 365, and remote support tools
+ Prior experience handling phone and chat support (2-3 concurrent chats)
+ Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
+ Ability to type 40+ WPM and multitask effectively
+ Strong communication and customer service skills
Perks & Environment:
+ Opportunity to work with one of the largest financial institutions
+ Exposure to over 1,500 applications and cutting-edge technologies
+ Monthly performance reviews and career growth potential
+ Hybrid work model after 90 days of meeting performance metrics
Pay and Benefits
The pay range for this position is 20.00 - 24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.