66,574 Service Dispatch jobs in the United States

Job Description

Overview

Are you a detail-oriented and organized individual with a passion for providing exceptional customer service? Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN to join our team! The position is responsible for taking phone calls and emails from customers, setting appointments, and coordinating the daily assignments for Service Field Technicians. Your ability to multitask, prioritize, and build strong relationships will play a key role as part of our Service team!

The basic responsibilities of the Service Coordinator include but are not limited to the following:

• Answer phones and make outbound calls with enthusiasm; promote Egan’s services and book / confirm appointments

• Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business.

• Will work closely with Account Managers, Inside Sales and Labor Managers on day-to-day bases.

• Manage service calls for a team of technicians to ensure that work is completed in a timely manner.

• Make outbound phone calls and send emails to schedule Preventive Maintenance.

• Maintain relationships with subcontractors and internal business groups.

• Route calls to the appropriate business groups.

• Maintain team's individual schedules using current scheduling software.

• Use Google sheets to track and record the progress of service calls for the team.

• Back up other team members when they are out of the office.

• Verify customer information within our ERP system for accuracy.

• Enter customer information and opportunities into Egan’s CRM software.

• Review call summary reports and distribute based on follow up needed

• Manage service calls and maintenance for a team of technicians.

• Ability to take the On-Call Phone on a rotating schedule.

• Assist in the completion of special projects and other duties as requested.

• Maintain professionalism, positive working relations, and open communications with Egan employees and customers.

• This position requires a start time of 7:00 am and occasional after-hours support.

• Other duties as assigned.

High school diploma or equivalent required.

• Desire to learn and continually improve.

• Some construction industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.

• Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.

• Strong organizational skills.

• Ability to work independently with minimal supervision.

• Proficient typing and computer skills.

• Team player mindset - willing to assist others as needed.

• Performance of duties will be in the office 100% of the time.

• Able to stand or sit for extended periods of time.

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
• Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• Time-Off Programs: to help you recharge you’ll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
• Community Involvement: our “Beyond the Jobsite” program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan’s investment in benefits for you.

Pay Range: $25-$27 per hour (subject to such factors as experience, education, and/or skill set) plus potential annual discretionary bonus.

At Egan, you’ll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You’ll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You’ll love being part of success shaped by the strength of our team, which is enhanced by:

• Solid history as a legacy leader in specialty contracting and system integration for over 80 years
• Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
• Engaging leadership who prioritizes your safety, your development, and your impact
• A proven track record of employee retention and loyalty
• Flexible and hybrid workplace models that prioritize collaboration and customer needs

From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Egan Company will not discriminate against or harass any employee or application for employment because of race, color, creed, religion, national origin, sex (including pregnancy, gender identity, sexual orientation), disability, age, genetic information (including family medical history), veteran status, marital status, familial status, local human rights commission activity, or status with regard to public assistance.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations.

Job Description

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Work from MAT OEF (2290 Enrico Fermi, San Diego, 92154). May have to train at a different location within San Diego City limits. Generally Monday through Friday; 8 hours shifts. Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispathching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

• Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
• Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
• Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
• Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
• Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
• Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

• 100% in-office.
• 2+ years of customer service experience.
• Self-motivated and efficient.
• Understanding of logistics process applying a creative mindset with problem-solving capabilities.
• Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
• Proficient with Microsoft Office products / software, Adobe Acrobat.
• Resourceful in finding different ways to solve problems, not afraid to ask questions.
• Friendly and flexible.
• No educational requirements.
• Our ideal candidate would also have trucking and logistics experience.

The Service Coordinator is responsible for providing support to field technicians, salespeople, management and customers with a strong emphasis on customer service, team synergy and self-motivation. Coordinator, Dispatch, Service, Field Technician, Retail, Staffing

• Candidate must have a history of demonstrated excellent, five-star customer service skills with high end clientele including excellent phone, email and written correspondence abilities. Requires talking with potential and repeated customers to establish and understand their needs, along with their situation for device installation requirements. Strong problem prevention and solving skills are a must.
• Requires learning and utilizing company software in order to provide customer invoicing, job description details and costing, and coordinating with our Master Plumbers for job/client estimated as needed.
• This position also plumbing service technician dispatch responsibilities, such as scheduling jobs, confirming availability, and ensuring technicians have all necessary information to complete the work.
• While handling and accommodating customers, this position also requires interaction and client liaison abilities to work with our national business partners to best service and maintain top notch service to these accounts.
• Company-provided online product and service training must be completed within the first week.
• Finally, and most importantly, the candidate must be goal oriented with a solid teamwork mindset in order to best help cover and assist fellow staff members in other states, regions or projects as needed.

• Demonstrate a passion for helping customers
• Enjoy cutting edge technology in residential and commercial water
• Are professional and punctual
• Enjoy a fast paced, collegial, fun and challenging work environment

• Plumbing dispatch and coordination (2 years required)
• Customer success experience (2 years required, 3 - 4 years preferred)
• Experience with Startups (1 year preferred)
• Ability to schedule installation, coordinate with and help to prepare installers for the scope of work to be completed
• Ability to read, understand, and follow safety procedures
• Possess strong communication skills to effectively interact with customers and provide exceptional service
• Must pass pre-employment Background Check

• To be considered for this position, please submit your application through our career website using the Apply to Position, Use My Indeed Resume, or Apply Using LinkedIn buttons.
• Resumes sent via email will NOT be reviewed.
• Do NOT contact Beagle Services, Inc. directly about this job posting.

Job Description

Are You A Dispatcher Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

About Us:

Stop working at a job that you hate. Work with friends in an environment that rewards you for your hard work and provides a life-long career. We don’t want to be a pit stop in your career – We want to be the last job you’ll ever have (because you can’t imagine working anywhere else).

Every day is amazing you show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them). You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won. At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours. As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow. Does this sound like a place you’d like to spend your day? If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you. But…

• If you work at a job you can barely tolerate…
• If you work at a job that doesn’t respect you…
• If you work at a job that fills you with dread the night before
• And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money…

Then we want to talk to you. We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day. What’s So Different Here? Our target is simple: to become THE place that every hungry superstar WANTS to work where they can and will achieve rock legend status. Here are just a few of the reasons that our team members LOVE working here…

• Make More Money
• Your Birthday is a Paid Day Off
• Paid Training
• Paid Holidays and Vacations (Paid time off starts after 90 days and grows from there)
• Paid Wellness Days
• Incentive Programs (including vacation cruises!)
• Amazing 401(K)
• Benefits, Including Medical/Dental/Vision and Life Insurance
• Quarterly All-Company Breakfast
• Paid Uniform and Uniform Maintenance
• A Clearly Laid Out Path to Build the Life-Long Career you Want to Build (including paid education and tons of opportunities to advance)
• … And All the Popcorn You Can Eat

We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that you have that balance in your life to enjoy it all; we’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We? We’re Comfort Heroes. We started nearly 10 years ago – just two guys and a couple of vans doing plumbing and heating work. Over the years we built, expanded, and grew. Today we are market leaders who are DOMINATING the Sioux Falls market with Plumbing, Heating, Cooling, Electric, Drain and Sewer, Generators and One-day Bath Solutions… and more. We’ve got over 10,000 happy customers served. And we help others, too – we’re strong supporters of the communities we live in and serve. And it feels like we’re only getting started. We recently expanded further and, we’re adding more team members, and you should see the plan we have for growth beyond this!

Are You A Fit?

Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work! If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us…

Required Qualifications

• You work hard
• You love working with a team
• You’re tech savvy – you can diagnose a problem and make recommendations to fix it
• You love to serve others
• You love to challenge yourself and you want to learn, and even be cross-trained

You understand and are willing to follow our Core Values:

• Safety first for our family and theirs – Think twice, act once
• Delivering WOW through service – Exceeding every customer’s expectations
• Demonstrate highest level of integrity – Doing the right thing even when no one is watching
• Great place to work – All for one and one for all

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status. ***We hire veterans! You know what’s missing? YOU!

Description

Dispatcher

Summary:

Today is awesome! You showed up for work, loaded up the truck, and the Dispatcher hands you a work order. You’ve got the education to understand what’s wrong… now it’s time to roll up your sleeves and put it in action. You drive to the customer’s house and introduce yourself to the homeowner. You perform your work and you wrap up the first project of the day and get ready to move on to the next house. You’re already looking forward to tomorrow!

Job Duties:

• Work with the team: You stay in contact with your supervisor and your team to receive work orders and assign them to the right experts quickly and fairly. You proactively and independently solve as many scheduling challenges as you can but you’re not afraid to seek out help from others when needed – because ultimately you’re a team player who understands that when everyone wins, you win. You award service calls to experts, understanding that those experts are rewarded for their work but are dependent on you to assign it fairly.
• Develop your expertise: As a dispatcher, you love challenges and you know that your ultimate goal is ensuring that every customer is served in a timely manner. You understand that quick thinking, problem solving, and rapport-building are key components of your job and you actively seek to fine-tune those skills.
• Talk to customers : You’ll handle calls from customers and help serve them on the phone by educating them and helping them make decisions about the products and services that are right for them. Serving customers is a priority for you and you love talking to them.

Job Requirements:

• You love to learn: You have a high school diploma or equivalent. You don’t need experience to apply here but experience is preferred, especially experience with a large fleet. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself.
• You have strong communication skills: You’ll be talking and writing a lot – to a lot of different people (customers, team members, and experts) so you understand how to communicate efficiently, professionally, and appropriately with each one via phone, email, or face-to-face.
• You’re ready to work: You have a ready-to-work attitude, and no problem handling the constant multi-tasking requirements of the job.

Job Type: Full-time

Earnings: DOE