18 Service Information jobs in the United States
Managed Service Lead, Information Systems Manager
06132 Hartford, Connecticut
Travelers Insurance Company
Posted today
Job Viewed
Job Description
**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$111,600.00 - $184,200.00
**Target Openings**
1
**What Is the Opportunity?**
The Managed Service Leader is responsible for the governance and oversight of applications supported within Managed Service (MSA) support models.
**What Will You Do?**
+ Leads assigned staff to implement and/or maintain systems of medium complexity and/or assigned project(s).
+ Manages to the operational plan and budget for assigned information systems and/or projects of business unit significance.
+ Provides input to the Senior management team on the development of the operational plan.
+ Understands business specifications.
+ Implements cost-effective information systems solutions through the creation of resource/staffing plans and prioritization of work.
+ Manages within established organizational objectives.
+ Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates.
+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements.
+ Manages team direction and the day-to-day work of direct reports.
+ Responsible for providing consistent performance feedback and coaching and completing formal performance reviews.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in a related field preferred.
+ 6 years of technology or business related experience preferred.
+ 1 year of experience managing others preferred.
+ Technical Knowledge:
+ Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting.
+ Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
+ Has thorough understanding of staff responsibilities, abilities and development needs.
+ Business Knowledge & Partnership:
+ Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
+ Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
+ Communicates openly and effectively in a manner consistent with the audience.
+ Problem Solving & Decision Making:
+ Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed.
+ Once decisions are made, is able to execute on plans.
+ Breaks a problem down to manageable pieces and implements effective, timely solutions.
+ Takes input from several sources, decides if all the information needed is available and moves to a decision.
+ Openly and directly confronts conflict until resolved.
+ Team Orientation:
+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Puts success of team above own interest.
+ Leadership:
+ Supports a distinct business unit or several smaller functions.
+ Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
+ Results are reviewed with next level manager for clarification and direction before proceeding.
+ Planning and Project Management:
+ Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
+ Anticipates and effectively responds to changes in workload and resources.
+ Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
+ Financial Awareness:
+ Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.
+ Demonstrates sound cost-effectiveness.
+ Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff.
+ Responsible for important and confidential information.
+ Human Resource Management:
+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
+ Able to balance the workload of team members and supervise individuals of varying abilities.
+ Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
+ Able to assess and identify employee development and put together a training plan for the individual. Coaches staff to stimulate their professional growth.
+ Responsible for the accurate and timely completion of staff performance evaluations and development planning.
+ Recruits and retains effective staff members.
+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
+ Depend on the specific role but some examples may include;
+ ITIL
+ Kanban/Agile/SAFe
**What is a Must Have?**
+ High School diploma or equivalent required.
+ 3 years of technology or business related experience required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$111,600.00 - $184,200.00
**Target Openings**
1
**What Is the Opportunity?**
The Managed Service Leader is responsible for the governance and oversight of applications supported within Managed Service (MSA) support models.
**What Will You Do?**
+ Leads assigned staff to implement and/or maintain systems of medium complexity and/or assigned project(s).
+ Manages to the operational plan and budget for assigned information systems and/or projects of business unit significance.
+ Provides input to the Senior management team on the development of the operational plan.
+ Understands business specifications.
+ Implements cost-effective information systems solutions through the creation of resource/staffing plans and prioritization of work.
+ Manages within established organizational objectives.
+ Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates.
+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements.
+ Manages team direction and the day-to-day work of direct reports.
+ Responsible for providing consistent performance feedback and coaching and completing formal performance reviews.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in a related field preferred.
+ 6 years of technology or business related experience preferred.
+ 1 year of experience managing others preferred.
+ Technical Knowledge:
+ Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting.
+ Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
+ Has thorough understanding of staff responsibilities, abilities and development needs.
+ Business Knowledge & Partnership:
+ Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
+ Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
+ Communicates openly and effectively in a manner consistent with the audience.
+ Problem Solving & Decision Making:
+ Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed.
+ Once decisions are made, is able to execute on plans.
+ Breaks a problem down to manageable pieces and implements effective, timely solutions.
+ Takes input from several sources, decides if all the information needed is available and moves to a decision.
+ Openly and directly confronts conflict until resolved.
+ Team Orientation:
+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Puts success of team above own interest.
+ Leadership:
+ Supports a distinct business unit or several smaller functions.
+ Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
+ Results are reviewed with next level manager for clarification and direction before proceeding.
+ Planning and Project Management:
+ Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
+ Anticipates and effectively responds to changes in workload and resources.
+ Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
+ Financial Awareness:
+ Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.
+ Demonstrates sound cost-effectiveness.
+ Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff.
+ Responsible for important and confidential information.
+ Human Resource Management:
+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
+ Able to balance the workload of team members and supervise individuals of varying abilities.
+ Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
+ Able to assess and identify employee development and put together a training plan for the individual. Coaches staff to stimulate their professional growth.
+ Responsible for the accurate and timely completion of staff performance evaluations and development planning.
+ Recruits and retains effective staff members.
+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
+ Depend on the specific role but some examples may include;
+ ITIL
+ Kanban/Agile/SAFe
**What is a Must Have?**
+ High School diploma or equivalent required.
+ 3 years of technology or business related experience required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
View Now
0
Managed Service Lead, Information Systems Manager
55145 Saint Paul, Minnesota
Travelers Insurance Company
Posted 4 days ago
Job Viewed
Job Description
**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$111,600.00 - $184,200.00
**Target Openings**
1
**What Is the Opportunity?**
The Managed Service Leader is responsible for the governance and oversight of applications supported within Managed Service (MSA) support models.
**What Will You Do?**
+ Leads assigned staff to implement and/or maintain systems of medium complexity and/or assigned project(s).
+ Manages to the operational plan and budget for assigned information systems and/or projects of business unit significance.
+ Provides input to the Senior management team on the development of the operational plan.
+ Understands business specifications.
+ Implements cost-effective information systems solutions through the creation of resource/staffing plans and prioritization of work.
+ Manages within established organizational objectives.
+ Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates.
+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements.
+ Manages team direction and the day-to-day work of direct reports.
+ Responsible for providing consistent performance feedback and coaching and completing formal performance reviews.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in a related field preferred.
+ 6 years of technology or business related experience preferred.
+ 1 year of experience managing others preferred.
+ Technical Knowledge:
+ Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting.
+ Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
+ Has thorough understanding of staff responsibilities, abilities and development needs.
+ Business Knowledge & Partnership:
+ Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
+ Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
+ Communicates openly and effectively in a manner consistent with the audience.
+ Problem Solving & Decision Making:
+ Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed.
+ Once decisions are made, is able to execute on plans.
+ Breaks a problem down to manageable pieces and implements effective, timely solutions.
+ Takes input from several sources, decides if all the information needed is available and moves to a decision.
+ Openly and directly confronts conflict until resolved.
+ Team Orientation:
+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Puts success of team above own interest.
+ Leadership:
+ Supports a distinct business unit or several smaller functions.
+ Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
+ Results are reviewed with next level manager for clarification and direction before proceeding.
+ Planning and Project Management:
+ Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
+ Anticipates and effectively responds to changes in workload and resources.
+ Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
+ Financial Awareness:
+ Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.
+ Demonstrates sound cost-effectiveness.
+ Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff.
+ Responsible for important and confidential information.
+ Human Resource Management:
+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
+ Able to balance the workload of team members and supervise individuals of varying abilities.
+ Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
+ Able to assess and identify employee development and put together a training plan for the individual. Coaches staff to stimulate their professional growth.
+ Responsible for the accurate and timely completion of staff performance evaluations and development planning.
+ Recruits and retains effective staff members.
+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
+ Depend on the specific role but some examples may include;
+ ITIL
+ Kanban/Agile/SAFe
**What is a Must Have?**
+ High School diploma or equivalent required.
+ 3 years of technology or business related experience required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$111,600.00 - $184,200.00
**Target Openings**
1
**What Is the Opportunity?**
The Managed Service Leader is responsible for the governance and oversight of applications supported within Managed Service (MSA) support models.
**What Will You Do?**
+ Leads assigned staff to implement and/or maintain systems of medium complexity and/or assigned project(s).
+ Manages to the operational plan and budget for assigned information systems and/or projects of business unit significance.
+ Provides input to the Senior management team on the development of the operational plan.
+ Understands business specifications.
+ Implements cost-effective information systems solutions through the creation of resource/staffing plans and prioritization of work.
+ Manages within established organizational objectives.
+ Provides key project stakeholders and IT leadership with timely status updates and/or system performance updates.
+ Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements.
+ Manages team direction and the day-to-day work of direct reports.
+ Responsible for providing consistent performance feedback and coaching and completing formal performance reviews.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree in a related field preferred.
+ 6 years of technology or business related experience preferred.
+ 1 year of experience managing others preferred.
+ Technical Knowledge:
+ Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting.
+ Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
+ Has thorough understanding of staff responsibilities, abilities and development needs.
+ Business Knowledge & Partnership:
+ Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
+ Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
+ Communicates openly and effectively in a manner consistent with the audience.
+ Problem Solving & Decision Making:
+ Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed.
+ Once decisions are made, is able to execute on plans.
+ Breaks a problem down to manageable pieces and implements effective, timely solutions.
+ Takes input from several sources, decides if all the information needed is available and moves to a decision.
+ Openly and directly confronts conflict until resolved.
+ Team Orientation:
+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Puts success of team above own interest.
+ Leadership:
+ Supports a distinct business unit or several smaller functions.
+ Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
+ Results are reviewed with next level manager for clarification and direction before proceeding.
+ Planning and Project Management:
+ Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
+ Anticipates and effectively responds to changes in workload and resources.
+ Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
+ Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
+ Financial Awareness:
+ Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.
+ Demonstrates sound cost-effectiveness.
+ Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff.
+ Responsible for important and confidential information.
+ Human Resource Management:
+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
+ Able to balance the workload of team members and supervise individuals of varying abilities.
+ Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
+ Able to assess and identify employee development and put together a training plan for the individual. Coaches staff to stimulate their professional growth.
+ Responsible for the accurate and timely completion of staff performance evaluations and development planning.
+ Recruits and retains effective staff members.
+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
+ Depend on the specific role but some examples may include;
+ ITIL
+ Kanban/Agile/SAFe
**What is a Must Have?**
+ High School diploma or equivalent required.
+ 3 years of technology or business related experience required.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
View Now
1
Applied Scientist, AGI Info, AGI - World Information Service (WIS), AGI - World Information Servi...
90245 El Segundo, California
Amazon
Posted today
Job Viewed
Job Description
Description
Amazon is seeking an exceptional Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Nova model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide.
Key job responsibilities
Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines.
Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives
Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding.
Conduct in-depth research to stay at the forefront of web acquisition and processing.
Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations
Mentor and guide junior team members, fostering a culture of innovation and continuous learning
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred Qualifications
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking an exceptional Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Nova model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide.
Key job responsibilities
Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines.
Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives
Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding.
Conduct in-depth research to stay at the forefront of web acquisition and processing.
Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations
Mentor and guide junior team members, fostering a culture of innovation and continuous learning
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred Qualifications
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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2
Applied Scientist, AGI Info, AGI - World Information Service (WIS), AGI - World Information Servi...
94086 Sunnyvale, California
Amazon
Posted today
Job Viewed
Job Description
Description
Amazon is seeking an exceptional Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Nova model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide.
Key job responsibilities
Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines.
Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives
Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding.
Conduct in-depth research to stay at the forefront of web acquisition and processing.
Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations
Mentor and guide junior team members, fostering a culture of innovation and continuous learning
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred Qualifications
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking an exceptional Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Nova model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide.
Key job responsibilities
Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines.
Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives
Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding.
Conduct in-depth research to stay at the forefront of web acquisition and processing.
Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations
Mentor and guide junior team members, fostering a culture of innovation and continuous learning
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred Qualifications
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
3
Transit Information Service Installer
55400 Minneapolis, Minnesota
Metropolitan Council
Posted 2 days ago
Job Viewed
Job Description
WHO WE ARE
We are the Metropolitan Council , the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
The Transit Information Service Installer applies and installs of all pieces of transit information, including bus stop signs, shelter signs, long-term rider alerts, maps, holders, poles, and special installations. Provides work direction to support staff and vendors; and is responsible for overseeing inventory and maintaining accurate information within a database.
What you would do in this job
- Apply new route information to bus stop signs prior to work pick and for weekly service changes.
- Verify completed signs match pick or weekly service change information.
- Document all completed signs and verify installation matches instructions.
- Identify specific hardware and tools necessary to perform work at all locations prior to pick.
- Procure any new tools or hardware in advance of pick in order to perform installation.
- Conduct annual audit of bus stop and shelter signs; prepare list of locations that have not been updated within previous year.
- Apply new route information to aluminum sign blanks; direct installation of all locations and verify accuracy of installations.
- Update or replace irregular holders and displays at any location displaying transit information.
Education Experience :
- High School diploma/GED
- 18 months of experience in building facilities maintenance or repair activities (e.g. cleaning, landscape and snow removal), preferably with Metro Transit.
- 6 months of experience with installing signs, holders, displays, and poles; or similar hardware.
- Valid Class D Driver's License and good driving record.
- Knowledge of Metro Transit's bus stop sign program.
- Extensive knowledge of Metro Transit's route system, and operating policies and procedures.
- Knowledge of Metro Transit's route system, and operating policies and procedures.
- Knowledge of various hardware and tools necessary for installation of bus stop signs, shelter signs, long-term rider alerts, maps, holders, poles, and special installations.
- Knowledge of the various forms of hardware used for installations on poles, e.g. banding, ring brackets, tubular brackets.
- Skill in using Microsoft Excel.
- lntermediate level skill in using DeviceMagic or comparable online database.
- Skilled in time management and prioritization of tasks.
- Ability to operate basic hand tools.
- Ability to lead and direct the work of others.
- Ability to read, write and communicate in English.
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Additional information
Union/Grade: ATU/Grade 45
FLSA Status: Non-Exempt
Safety Sensitive: Non-DOT safety-sensitive
Physical Requirements and Working Conditions :
Ability to work in an environment with loud noise and risk of electrical shock. Works near moving traffic or equipment. Works in wet humid conditions and high precarious places. Exposure to outdoor weather conditions, extreme cold and extreme hot. Ability to walk, stand, climb stairs, bend or stoop for entire eight-hour shift. Ability to lift up to 50 pounds and exert and force up to and more than 100 pounds.
- We review your minimum qualifications.
- We review your Work Record Evaluation
- We rate your education and experience.
- We conduct a structured panel interview.
Once you have successfully completed the steps above, then:
If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires an accommodation during the selection process, please
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4
Senior Integrated Broadcast Service (IBS) Information Management Element
33603 Tampa, Florida
Amentum
Posted today
Job Viewed
Job Description
**Amentum is a leading global provider of technical and engineering services to government and commercial customers. We are dedicated to delivering innovative solutions to complex challenges in the defense, intelligence, and civilian markets. With 50,000 employees worldwide, we leverage our extensive experience, cutting-edge technology, and proven processes to provide exceptional value to our customers. Amentum is currently seeking a Senior Level Integrated Broadcast Service (IBS) Information Management Element to join our award-winning team.**
**Your Impact:** This position with Amentum supports the United States Central Command J2 Directorate through the management of Integrated Broadcast Service data. Your work will be vital to the decision making of senior leaders to include the CENTCOM Commander. You will witness the impact of your analysis indirectly on the battlefield and through strategic decisions made by our leaders throughout the Intelligence Community.
**Responsibilities:** The employee shall manage, prioritize, and validate Integrated Broadcast Service (IBS) data; develop and validate IBS requirements; develop, validate, and document IBS technical solutions; and develop and maintain IBS SOP, CONOPS and TTPs for USCENTCOM AOR near real time (NRT) dissemination functions.
**Here's What You'll Need:**
- Active TS/SCI clearance with eligibility to obtain a polygraph.
- System Administrator experience.
- ELINT knowledge.
- Radio/satellite communications knowledge.
- 10 or more years of experience in IBS.
- Background in intelligence disciplines.
**Preferred:**
- Hard working professional with the ability to multi-task and prioritize tasks in a timely and efficient manner.
- Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned, and assisting where gaps exist.
- Strong briefing skills.
#javelin
**Your Impact:** This position with Amentum supports the United States Central Command J2 Directorate through the management of Integrated Broadcast Service data. Your work will be vital to the decision making of senior leaders to include the CENTCOM Commander. You will witness the impact of your analysis indirectly on the battlefield and through strategic decisions made by our leaders throughout the Intelligence Community.
**Responsibilities:** The employee shall manage, prioritize, and validate Integrated Broadcast Service (IBS) data; develop and validate IBS requirements; develop, validate, and document IBS technical solutions; and develop and maintain IBS SOP, CONOPS and TTPs for USCENTCOM AOR near real time (NRT) dissemination functions.
**Here's What You'll Need:**
- Active TS/SCI clearance with eligibility to obtain a polygraph.
- System Administrator experience.
- ELINT knowledge.
- Radio/satellite communications knowledge.
- 10 or more years of experience in IBS.
- Background in intelligence disciplines.
**Preferred:**
- Hard working professional with the ability to multi-task and prioritize tasks in a timely and efficient manner.
- Strong verbal and written communication skills, with an enthusiasm for in working in a highly-collaborative setting - sharing best practices, lessons learned, and assisting where gaps exist.
- Strong briefing skills.
#javelin
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5
Information Technology Service Manager
33646 Tampa, Florida
Pinellas County, FL - Sheriff's Office
Posted 24 days ago
Job Viewed
Job Description
Salary : $87,460.00 - $126,817.00 Annually
Location : Pinellas County, FL
Job Type: Full Time
Job Number: 202500022
Bureau: Information Technology Bureau
Cost Center: 4200 - IT Support Center Division
Opening Date: 04/24/2025
Nature of Work
The Pinellas County Sheriff's Office is looking to fill the vacancy of Information Technology Service Manager.
This is a Monday-Friday, onsite, daytime position.
Consideration given for relevant experience.
Under the general direction of the Assistant Director of Information Technology, this position manages the requirements, planning, organizing, and implementation of IT Service Management (ITSM) initiatives to continually measure and improve IT services throughout the Pinellas County Sheriff's Office (PCSO), while working with IT and other Bureau personnel integrating ITSM methods and practices throughout the enterprise. Work is reviewed through observation and results obtained.
SUPERVISES OTHERS: Yes
Qualifications
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
To view the PCSO Benefits Guide
01
I understand this position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work.
02
Do you possess a valid driver's license?
03
To remain in compliance with the Americans with Disabilities Act of 1990, the Pinellas County Sheriff's Office must determine if it is necessary and/or possible to provide reasonable accommodations to all potential employees. Ensure you have read and thoroughly understand the job description and requirements of the position for which you are applying.
Can you perform the essential functions of this job with or without a reasonable accommodation?
04
I understand I may not have more than three active civilian applications. Furthermore, I acknowledge I may not apply for Deputy/Deputy Recruit while I have an open application for a civilian position.
05
Within the last twelve (12) months, have you illegally possessed or used any illegal drug?This includes marijuana, cocaine, heroin, ecstasy, LSD, THC, or any other derivatives.
06
Do you have a High School diploma or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education?
07
Are you a citizen of the United States or Foreign National with valid resident status and employment authorization?
08
Have you been convicted of a felony within the last 3 years, regardless of whetherthe sentence was suspended, adjudication withheld, you pled nocontest, or the conviction was sealed or expunged?
09
You must be 18 years of age to qualify for this position. Do you meet this requirement?
Required Question
Location : Pinellas County, FL
Job Type: Full Time
Job Number: 202500022
Bureau: Information Technology Bureau
Cost Center: 4200 - IT Support Center Division
Opening Date: 04/24/2025
Nature of Work
The Pinellas County Sheriff's Office is looking to fill the vacancy of Information Technology Service Manager.
This is a Monday-Friday, onsite, daytime position.
Consideration given for relevant experience.
Under the general direction of the Assistant Director of Information Technology, this position manages the requirements, planning, organizing, and implementation of IT Service Management (ITSM) initiatives to continually measure and improve IT services throughout the Pinellas County Sheriff's Office (PCSO), while working with IT and other Bureau personnel integrating ITSM methods and practices throughout the enterprise. Work is reviewed through observation and results obtained.
SUPERVISES OTHERS: Yes
- Responsible for their subordinate employee's welfare and care, individual training in the conduct of their duties and mentoring
- Reviews subordinates work performance, conducts open and honest performance counseling, appraisals and evaluated conditions of performance, initiates corrective action and/or disciplinary action as necessary
- Ensures subordinates meet agency standard in personal appearance, maintains and accounts for materials and agency equipment as prescribed by Sheriff's Office policy, special or General Orders and Standard Operating Procedures (SOPs)
- Influences and supports the culture, values and standards of the IT organization
- Directs, motivates and develops key staff, maximizing their individual contribution and professional growth
- Oversees the activities of training, communication, change management, and Information Technology support
- Supervises and leads all aspects of a team of professionals dedicated to service improvement within the organization
- Formulates and deploys long-term strategic plans for implementing a Service Management philosophy and practice within IT based on the IT Infrastructure Library (ITIL) framework
- Reviews business case justifications and cost/benefit analyses for process changes
- Establishes and maintains regular written and in-person communications with peers, bureau and division leaders, and end users regarding pertinent IT activities
- Maintains a working knowledge of PCSO core business processes to allow for the effective application of practical solutions and efficiency opportunities
- Develops and implements project management tools and techniques to ensure consistent application and approach of the ITSM process throughout the department
- Develops and implements performance metrics and tracking mechanisms to capture process efficiency and effectiveness
- Leads and partners with PCSO leadership for Continuous Process Improvement
- Monitors and manages an on-going metrics and benchmarking program to qualify and quantify success and IT value to the business of PCSO
- Manages best practices for measuring Information Technology business processes by designing, implementing, auditing, and continually improving IT services provided
- Creates and manages a centralized Help Desk function for the enterprise
- Improves and manages all technology asset tracking across the organization
- Plans and implements Change Management, Configuration/Asset Management, Incident and Problem Management, Disaster Recovery and Business Continuity best practices, and the Help Desk function
- Communicates with various levels of the organization to gather and articulate business and solution needs to better support continual process improvement
- Manages and performs a broad range of complex activities and assignments and coordinates activities that require effective multi-tasking adhering to applicable divisional business processes
- Contributes to and executes project plans or schedules and coordinates requirements, tasks, work assignments, resources, and critical milestones effectively prioritizing tasks for individuals and work groups
- Identifies and analyzes problems, making logical judgments on information to make data-driven decisions
- Troubleshoots process problems and provides timely, efficient, and effective solutions to process and organizational problems
- Takes ownership of urgent cross-sectional subject matter issues and leads teams to resolve controversial problems in a timely manner
- Recommends and implements changes to improve operational efficiencies
- Prepares, executes, and implements reports, plans, and projects
- Makes and delivers informal and formal presentations, both verbally and in writing, to peers, managers, and customers at various levels of the organization using clear, concise and effective communication
- Performs other related work as assigned or required
- Regular and reliable attendance is required as an essential function of the position
- This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
- Participates in Sheriff's Office recruitment and community relations activities as directed
Qualifications
- Graduation from an accredited college or university with a Bachelor's Degree in Information Technology, Computer Science, Computer Technology, or related field
- Three (3) years' experience which includes two (2) years' professional team leadership or supervision in the assigned subject matter tasks
- Or an equivalent combination of education, training, and experience
- ITIL Foundation certification, ITIL Practitioner/Intermediate or ITIL Expert certification or ITIL Service Manager/Master certification preferred
- Must possess a valid Florida driver's license
- Consideration for this position requires a credit check
- Ability to create reports, respond to surveys, create statistical summaries, and write and revise policies, letters memos, etc.
- Ability to identify existing or potential problems and to develop ways to resolve issues
- Working knowledge of the functions, activities, requirements, and objectives of the area assigned.
- Exercise sound judgment, initiative, problem solving, and conflict management skills
- Skilled in ITIL, COBIT, or Lean Six Sigma process
- Knowledge of agency budget development and management procedures
- Ability to operate equipment and instruments utilized in meeting job requirements and operational responsibilities
- Ability to motivate staff and fellow employees by directing and modifying procedures and controls
- Encourages employee behavior to achieve both personal and agency goals in order to fulfill the mission of the agency
- Ability to establish, build, and maintain good working relationships with all levels in agency
- Ability to review and/or complete personnel evaluations of staff in accordance with agency policies to ensure they are fair and impartial, and accurately reflect the job the employee performs
- Skilled in supervisory, coaching, and leadership techniques
- Ability to communicate effectively both verbally and in writing
- Ability to communicate complex information to non-technical people in group settings
- Time management and organizational skills
- Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Walk up to 1 hour per day
- Occasionally lift up to 20 lbs.
- Occasionally bend, squat, reach, kneel and twist
To view the PCSO Benefits Guide
01
I understand this position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work.
- Yes
- No
02
Do you possess a valid driver's license?
- Yes
- No
03
To remain in compliance with the Americans with Disabilities Act of 1990, the Pinellas County Sheriff's Office must determine if it is necessary and/or possible to provide reasonable accommodations to all potential employees. Ensure you have read and thoroughly understand the job description and requirements of the position for which you are applying.
Can you perform the essential functions of this job with or without a reasonable accommodation?
- I am capable of performing the duties of the job as described.
- I am capable of performing the duties of this job with reasonable accommodation.
- I am not capable of performing the duties of this job.
04
I understand I may not have more than three active civilian applications. Furthermore, I acknowledge I may not apply for Deputy/Deputy Recruit while I have an open application for a civilian position.
- Yes
05
Within the last twelve (12) months, have you illegally possessed or used any illegal drug?This includes marijuana, cocaine, heroin, ecstasy, LSD, THC, or any other derivatives.
- Yes
- No
06
Do you have a High School diploma or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education?
- Yes
- No
07
Are you a citizen of the United States or Foreign National with valid resident status and employment authorization?
- Yes
- No
08
Have you been convicted of a felony within the last 3 years, regardless of whetherthe sentence was suspended, adjudication withheld, you pled nocontest, or the conviction was sealed or expunged?
- Yes
- No
09
You must be 18 years of age to qualify for this position. Do you meet this requirement?
- Yes
- No
Required Question
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6
Information Technology Service Manager
34640 Largo, Florida
Pinellas County Sheriff's Office
Posted 24 days ago
Job Viewed
Job Description
Supervises Others: Yes
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for their subordinate employee's welfare and care, individual training in the conduct of their duties and mentoring
- Reviews subordinates work performance, conducts open and honest performance counseling, appraisals and evaluated conditions of performance, initiates corrective action and/or disciplinary action as necessary
- Ensures subordinates meet agency standard in personal appearance, maintains and accounts for materials and agency equipment as prescribed by Sheriff's Office policy, special or General Orders and Standard Operating Procedures (SOPs)
- Influences and supports the culture, values and standards of the IT organization
- Directs, motivates and develops key staff, maximizing their individual contribution and professional growth
- Oversees the activities of training, communication, change management, and Information Technology support
- Supervises and leads all aspects of a team of professionals dedicated to service improvement within the organization
- Formulates and deploys long-term strategic plans for implementing a Service Management philosophy and practice within IT based on the IT Infrastructure Library (ITIL) framework
- Reviews business case justifications and cost/benefit analyses for process changes
- Establishes and maintains regular written and in-person communications with peers, bureau and division leaders, and end users regarding pertinent IT activities
- Maintains a working knowledge of PCSO core business processes to allow for the effective application of practical solutions and efficiency opportunities
- Develops and implements project management tools and techniques to ensure consistent application and approach of the ITSM process throughout the department
- Develops and implements performance metrics and tracking mechanisms to capture process efficiency and effectiveness
- Leads and partners with PCSO leadership for Continuous Process Improvement
- Monitors and manages an on-going metrics and benchmarking program to qualify and quantify success and IT value to the business of PCSO
- Manages best practices for measuring Information Technology business processes by designing, implementing, auditing, and continually improving IT services provided
- Creates and manages a centralized Help Desk function for the enterprise
- Improves and manages all technology asset tracking across the organization
- Plans and implements Change Management, Configuration/Asset Management, Incident and Problem Management, Disaster Recovery and Business Continuity best practices, and the Help Desk function
- Communicates with various levels of the organization to gather and articulate business and solution needs to better support continual process improvement
- Manages and performs a broad range of complex activities and assignments and coordinates activities that require effective multi-tasking adhering to applicable divisional business processes
- Contributes to and executes project plans or schedules and coordinates requirements, tasks, work assignments, resources, and critical milestones effectively prioritizing tasks for individuals and work groups
- Identifies and analyzes problems, making logical judgments on information to make data-driven decisions
- Troubleshoots process problems and provides timely, efficient, and effective solutions to process and organizational problems
- Takes ownership of urgent cross-sectional subject matter issues and leads teams to resolve controversial problems in a timely manner
- Recommends and implements changes to improve operational efficiencies
- Prepares, executes, and implements reports, plans, and projects
- Makes and delivers informal and formal presentations, both verbally and in writing, to peers, managers, and customers at various levels of the organization using clear, concise and effective communication
- Performs other related work as assigned or required
- Regular and reliable attendance is required as an essential function of the position
- This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
- Participates in Sheriff's Office recruitment and community relations activities as directed
- This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary
QUALIFICATIONS
- Graduation from an accredited college or university with a Bachelor's Degree in Information Technology, Computer Science, Computer Technology, or related field
- Three (3) years' experience which includes two (2) years' professional team leadership or supervision in the assigned subject matter tasks
- Or an equivalent combination of education, training, and experience
- ITIL Foundation certification, ITIL Practitioner/Intermediate or ITIL Expert certification or ITIL Service Manager/Master certification preferred
- Must possess a valid Florida driver's license
- Consideration for this position requires a credit check
Knowledge, Skills, and Abilities
- Ability to create reports, respond to surveys, create statistical summaries, and write and revise policies, letters memos, etc.
- Ability to identify existing or potential problems and to develop ways to resolve issues
- Working knowledge of the functions, activities, requirements, and objectives of the area assigned.
- Exercise sound judgment, initiative, problem solving, and conflict management skills
- Skilled in ITIL, COBIT, or Lean Six Sigma process
- Knowledge of agency budget development and management procedures
- Ability to operate equipment and instruments utilized in meeting job requirements and operational responsibilities
- Ability to motivate staff and fellow employees by directing and modifying procedures and controls
- Encourages employee behavior to achieve both personal and agency goals in order to fulfill the mission of the agency
- Ability to establish, build, and maintain good working relationships with all levels in agency
- Ability to review and/or complete personnel evaluations of staff in accordance with agency policies to ensure they are fair and impartial, and accurately reflect the job the employee performs
- Skilled in supervisory, coaching, and leadership techniques
- Ability to communicate effectively both verbally and in writing
- Ability to communicate complex information to non-technical people in group settings
- Time management and organizational skills
- Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
PHYSICAL ABILITIES
The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Walk up to 1 hour per day
- Occasionally lift up to 20 lbs.
- Occasionally bend, squat, reach, kneel and twist
Applicants must be tobacco/nicotine-free during the length of employment.
The Pinellas County Sheriff's Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program.
The Pinellas County Sheriff's Office is an EEO/ADA employer and is committed to being a drug free workplace.
TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE:
Any questions can be directed to Human Resources at or
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Applied Scientist, AGI Info, AGI - World Information Service (WIS), AGI - World Information Ser[....
94087 Sunnyvale, California
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon is seeking an exceptional Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Nova model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide.
Key job responsibilities
Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines.
Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives
Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding.
Conduct in-depth research to stay at the forefront of web acquisition and processing.
Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations
Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations
Mentor and guide junior team members, fostering a culture of innovation and continuous learning
Basic Qualifications
3+ years of building models for business application experience
PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
Experience programming in Java, C++, Python or related language
Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred Qualifications
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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8
Information Technology Service Delivery Manager
Dallas, North Carolina
Insight Global
Posted today
Job Viewed
Job Description
Position : IT Service Delivery Manager
Salary: $90,000 - $140,000 (10% bonus range)
Duration : Perm
Location : Dallas, TX (has to be 4 days onsite M-Thurs)
Target Start Date: ASAP
Interview Process: 2 rounds:
- 1st Virtual Panel interview, 2nd Onsite interview/final
Day to Day:
The IT Service Delivery Manager will oversee the delivery of IT services and ensure high-quality support across the organization. This person will be responsible for managing the relationship between the client and the MSP, including understanding the relationship from a contractual standpoint, holding the MSP accountable, ensuring SLAs are met, and acting as the key liaison between IT and business units. The ideal candidate has a strong background in IT service management (ITSM), team leadership, and customer-focused service delivery in a fast-paced environment. Other responsibilities include:
- Lead and manage core IT Service Management (ITSM) processes including Incident, Request, Change, and Problem Management to ensure consistent, reliable IT service delivery.
- Establish, monitor, and enforce Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to maintain high service quality and performance standards.
- Act as the primary escalation point for service-related issues, driving timely resolution, root cause analysis, and long-term corrective actions.
- Collaborate closely with the IT Manager to ensure seamless integration of service delivery with infrastructure operations and technology deployments.
- Coordinate onboarding, support processes, and change management activities across infrastructure and platform services to ensure smooth transitions and minimal disruption.
- Contribute to project planning and technical design sessions, providing insights into operational impacts, service risks, and support requirements.
- Partner with procurement, finance, and legal teams to support vendor selection, contract negotiations, renewals, and performance reviews.
- Analyze service data, metrics, and user feedback to identify trends, drive service improvements, and implement proactive corrective measures.
- Promote and champion ITIL best practices across IT teams to enhance service consistency, efficiency, and customer satisfaction.
- Manage communication and stakeholder updates during incidents, maintenance events, and service outages, ensuring transparency and timely information flow.
- Serve as a strategic liaison between IT and business units, translating service requirements into actionable initiatives that support organizational goals
Must Haves:
- Experience managing an MSP relationship within enterprise environments, preferably an offshore MSP
- 5+ years of experience in IT service management or IT operations, with at least 2 years in a service delivery or vendor management role.
- Understanding of contracts from a technical perspective: SLAs, KPIs, SOWs, etc.
- Strong Knowledge of ITIL processes and ITSM tools.
- Familiarity with cloud service delivery (e.g. AWS, Microsoft 365).
- Excellent communication, analytical, and stakeholder management skills.
Plusses:
- ITIL v4 Foundation or higher certification
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