14,384 Service Operations jobs in the United States

Job DescriptionPosition Purpose: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the operations and supervision of the front end. Responsible for the completion of the daily reconciliation funds handling and other recording and balancing functions. Provides accurate records of store sales and related transactions while supporting store sales and overall operating plan.Key Responsibilities & Accountabilities: Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service. Assists with the direction and supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Directs front end activities with regards to productivity. Ensures compliance with Company policies and front end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress standards, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.) May complete all phases of the reconciliation process as directed by the Customer Service/Operations Manager including balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front end forms, balancing accounts receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the Division Office. May perform miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift certificates/cards, postage and change (if applicable). Balances money orders, money transfers, gift certificates and lottery, and maintains control logs. May assist with the scheduling and training of front end associates. May assist in the implementation of emergency procedures in the event of computer and equipment malfunctions. Ensures scanning file problems are corrected in a timely manner and Front-end equipment is operational. Answers and responds to incoming calls accurately. Handles intercom messages. Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner. May serve as liaison between shared services and the store. Reviews, audits and files associate time cards or computer records. Inputs payroll corrections, sets up new associate files, monitors and inputs associate information such as rate of pay, vacation, sick time and other personal benefits. Maintains all time & attendance reports. Prepares weekly payroll worksheets or computer reports. Coordinates and tracks leave paperwork, including leave of absences, reinstatements, termination forms, etc. Ability to operate related job aids such as calculators, computers, telephones, facsimile machine, check encoders, cash register, electronic pay terminal and point-of-sales equipment. Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety. Enforces dress and grooming standards for all front end employees. Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity. Serves as overflow cashier as needed. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product. Ability to present a positive image to the public. Maintains confidentiality concerning associates and store sales information. Other necessary and required duties as directed or required.Skills and Physical Requirements: Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image. Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs. Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers. Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action. A good understanding of company practices and in-depth understanding of front end policies and procedures, and the ability to judge and react to business activity. Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures. Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. Knowledge of basic mathematics and weights and measures.Union and Non-Union: "The pay range is $17.03 to $20.21 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility)."Work Environment: Working conditions consists of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.Safety - Sensitive Position:Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.DISCLAIMER:The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

• High school diploma required, college and/or technical education preferred.
• Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
• Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self-initiative, and the personal drive for success.
• Excellent communication skills.
• Must be able to travel as required for meetings and training (less than 15%).

• Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
• Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
• Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
• Conduct annual performance reviews for assigned operational unit.
• Investigate & document events of work related Injury and/or property damages.
• Maintain effective work, vacation and training scheduled for assigned staff.
• Submit accurate time records related to work performed and/or hours worked.
• Respond to customer inquiries related to service.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Provide strong leadership, coaching, and direction to a cross-functional team of 8-10 employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction. Oversee all parts ordering, returns, and quality co Operations Supervisor, Operations, Supervisor, Manufacturing, Retail

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers and fax.
• Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.
• Able to communicate effectively with customers, co-workers, vendors and managers.
• Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
• Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
• Maintain a good attendance record.

• Coordinate internal documentation with various departments.
• Maintain effective work, vacation and training schedules for assigned staff.
• Prepare & distribute reports or analysis to departments/supervisors for assigned operational unit.
• Perform data entry for assigned operational unit.
• Process repair shop parts orders and/or returns.
• Open, perform maintenance on work orders and segments.
• Enter labor on work orders.
• Close work orders.
• Review and process warranty documentation for assigned operational unit.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Aug 13, 2025 10:44 AM

Description

At Leidos, we provide innovative solutions through our diverse and talented workforce dedicated to customer success. We empower our teams, contribute to our communities, and prioritize sustainable operations. Our Mission, Vision, and Values guide our business practices.

Leidos is seeking a dynamic and innovative individual to join our team supporting the USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position will support both internal and customer-focused projects aimed at enhancing and maintaining an enterprise service desk suite of tools, specifically ServiceNow. The Service Operations Lead will oversee a multi-tiered Service Desk team and manage ServiceNow operations to deliver effective solutions and ensure excellent support to enhance the end-user experience.

Key Candidate Requirements:

• Must be a US Citizen with an active SECRET clearance and eligibility for SCI.
• Must reside in the San Antonio area with the ability to report on-site.

Primary Responsibilities of the Service Operations Lead:

• Operational Oversight: Manage daily operations to ensure high performance and reliability of ServiceNow systems and services.
• Team Leadership: Lead, mentor, and develop a team of ITSM staff, promoting collaboration and continuous improvement.
• Service Management: Implement and maintain best practices for service delivery, incident management, and problem resolution, ensuring compliance with SLAs and KPIs.
• Collaboration: Work closely with IT functional support teams, application development, and business stakeholders to align cloud services with business objectives.

Additional Responsibilities Include:

• Setting team priorities, defining strategic vision, and maintaining quality product roadmaps.
• Conducting personnel performance evaluations, managing timecards, and overseeing operational leads.
• Establishing organization policies, standards, and operating procedures.
• Creating effective technical proposal solutions that meet requirements and align with corporate strategies.
• Fostering a collaborative, service-oriented, and revenue-focused environment.

Essential Skills:

• Minimum 5 years of experience in Operations Management.
• Demonstrated ability leading teams and managing complex operational projects.
• Strong knowledge and minimum 5 years of experience with ServiceNow, ITSM capabilities, and related modules.
• Expertise in service desk management practices and IT operational excellence.
• Ability to lead small to intermediate teams effectively.

Preferred Qualifications:

• Experience integrating ServiceNow with Atlassian tools like Jira and Confluence.
• Active Project Management Professional Certification.
• Experience as a ServiceNow Developer or Solutions Architect for at least 2 years.

Join us at Leidos and play a crucial role in transforming how we deliver technology solutions. Come help us build smarter systems that support the USAF.

This position is located at Joint Base San Antonio.

Pay Range: $80,600.00 - $145,700.00

The Leidos pay range for this job level is a guideline and not a guarantee of compensation. Factors considered for offers include job responsibilities, education, experience, skills, and internal equity.

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
• Able to use standard office equipment: computers, calculators, printers, copiers and fax.
• Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.
• Able to communicate effectively with customers, co-workers, vendors and managers.
• Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
• Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
• Maintain a good attendance record.

• Coordinate internal documentation with various departments.
• Maintain effective work, vacation and training schedules for assigned staff.
• Prepare & distribute reports or analysis to departments/supervisors for assigned operational unit.
• Perform data entry for assigned operational unit.
• Process repair shop parts orders and/or returns.
• Open, perform maintenance on work orders and segments.
• Enter labor on work orders.
• Close work orders.
• Review and process warranty documentation for assigned operational unit.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Aug 05, 2025 06:44 AM

• ?Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
• Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
• Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
• Serve as a technical SME and liaison between acquisition and operational environments.
• Support architecture and engineering gap analysis.
• Provide critical review of architecture and engineering related documentation.
• Monitor service provider activities and contract compliance.
• Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
• Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
• Potential Travel - CONUS 10-15%.

• Active Secret Clearance Required, TS/SCI Clearance Preferred.
• Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
• Minimum 3 years' relevant experience.
• Required Certifications: SEC+, ITIL 4.
• Recommended Certifications: Azure Fundamentals (AZ-900).
• The candidate should have good communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
• Detailed-oriented, self-driven, able to work well within a team that supports a fluid, dynamic environment.
• You are a supportive and flexible team member open to leveraging new technologies, tools, and processes.
• Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills.
• Familiar with the SAFe Agile Framework.
• Familiar with Enterprise Cloud Solutions.
• Must be proficient in M365 capabilities.

• ?Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
• Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
• Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
• Serve as a technical SME and liaison between acquisition and operational environments.
• Support architecture and engineering gap analysis.
• Provide critical review of architecture and engineering related documentation.
• Monitor service provider activities and contract compliance.
• Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
• Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
• Potential Travel - CONUS 10-15%.

• Active Secret Clearance Required, TS/SCI Clearance Preferred.
• Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
• Minimum 3 years' relevant experience.
• Required Certifications: SEC+, ITIL 4.
• Recommended Certifications: Azure Fundamentals (AZ-900).
• The candidate should have good communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
• Detailed-oriented, self-driven, able to work well within a team that supports a fluid, dynamic environment.
• You are a supportive and flexible team member open to leveraging new technologies, tools, and processes.
• Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills.
• Familiar with the SAFe Agile Framework.
• Familiar with Enterprise Cloud Solutions.
• Must be proficient in M365 capabilities.