15,450 Service Operations jobs in the United States

To Apply: Email with “Service Operations Supervisor” as the subject line, and include your resume and references.

The primary responsibilities of the Service Operations Supervisor are to perform as host extraordinaire to the finest magic experience in Chicago while supporting staff in all aspects of customer, food & beverage service.

Role and Responsibilities

• Uphold CML core values, tradition and commitment to excellence
• Shift supervision of hourly employees, including servers, bartenders and bar staff, kitchen staff and patron services associates
• Manage the entry and exit of our guests for all performance areas
• Provide guidance to our servers and bartenders in areas of sales, up-selling and steps of service
• Personally ensure our guests have an elevated experience by performing table touches and anticipating solutions
• Provide motivational and supportive leadership to our operations staff, promoting honesty, integrity, and diversity
• This employee will report to the General Manager and work with both the General Manager and Food & Beverage Manager
• Maintain the CML employee celebration program
• Other duties as assigned

Skills and Certifications

• Mastery of Toast POS (experience required)
• Basset certification (required)
• Food Handling certification (required)
• First Aid Certified (preferred)
• Anti-Harassment Training (preferred)
• De-Escalation Training (preferred)

This is a Full-time position, with a salary range of $47,500 to $52,500 per year (determined based on prior experience). Evening and weekend availability is a must. We regard this as a position intended for growth; applicants with an interest in growing with CML by improving their service skillset and honing their abilities will be considered highly.

To Apply: Email with “Service Operations Supervisor” as the subject line, and include your resume and references.

More detail about Chicago Magic Lounge, please visit

Job DescriptionJob DescriptionOverview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Job Description:

Job Description

Allied Universal® is hiring a Service Administrator. The Service Administrator works to deliver consistent end-to-end operational excellence for assigned applications and business processes. The Service Administrator is a key liaison for the field service teams, assisting with training, service analysis, and process improvement initiatives. The Service Administrator is crucial in delivering exceptional service by balancing service initiatives with operational efficiency. The Service Administrator may expect to travel 25% of their time as needed. This position will be in-office, located at our Dallas Headquarters.

RESPONSIBILITIES:

• Provide strategic support to the Senior Director of Field Service in overseeing day-to-day service operations, ensuring alignment with field service objectives and AUTS company goals
• Lead the evaluation of regional and branch-level performance metrics, identifying trends and providing high-level operational support as needed
• Serve as key liaison for field service teams, offering support in training, development, and operational execution across multiple markets
• Foster strategic partnership and collaboration with field leadership, shared services, and corporate stakeholders to drive Innovation and service quality aimed at enhancing the customer service experience at Allied Universal Technology Services
• Oversee the collection and analysis of field service metrics and Key Performance Indicators (KPIs), delivering data-driven results
• Execute special projects and initiatives assigned, contributing to the overall growth of field service

QUALIFICATIONS (MUST HAVE):

• Minimum of one (1) year of experience in service coordination, dispatch, or customer support in the security or related industry
• Minimum of three (3) years of experience working in an operational environment with strong customer service, field service operations
• Excellent organizational and analytical skills
• Excellent oral and written communication skills
• Ability to create, document, and assist in implementing scalable field service processes and workflows
• Critical thinking and problem-solving skills
• Ability to meet deadlines and work in a fast-paced environment with minimal direction
• Must possess one of the following:
• Bachelor's degree in Business, Management, Communications or related to Administration
• Associate's degree in Business, Management. or Communications with a minimum of three (3) years of experience in the security industry or related field
• High school diploma or equivalent with a minimum of five (5) years of experience in the security industry or related field
• Current driver's license if operating a company-owned, customer-owned, or personal vehicle for business activities
• Experience with ServiceNow, SAP by Design, or similar service management platforms
• Intermediate to advanced knowledge of Microsoft Suite (Outlook, Excel, PowerPoint, and Teams)
• Knowledge of electronic security systems, access control, or alarm monitoring

QUALIFICATIONS (NICE TO HAVE):

• Technical certifications in the security industry or a related field include Security Now (ITIL), Google Workspace, CAPM, PMP, Lean Six Sigma, ServiceNow Admin, and Salesforce
• Ability to speak, read, and write in multiple (e.g., Spanish, French, etc.)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-EL1

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to /, , , , , , , , genetic information, , protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

Job DescriptionJob Description

Life Space Digital is reshaping the out-of-home media landscape through the deployment of smart digital screens in high-traffic office, multifamily, and retail environments. Our platform delivers content-rich experiences and targeted advertising directly to building occupants and visitors — starting in elevators, lobbies, and shopping center concourses. Backed by an experienced leadership team and aggressive growth targets, we are scaling across key U.S. markets with a focus on speed, precision, and long-term value for our partners.

We are seeking an experienced Service Operations Specialist who will report directly to the Head of Software and Systems. This person will be critical to supporting our US-based operations as we rapidly deploy our systems throughout all major cities. If you are looking for an environment that values and rewards a fast-growth, results-oriented culture, consider applying if you match some or all of the skills below.

What you’ll get to do:

• Responsible for the operation of the out-of-home advertising placement platform, coordinating with sales, client, and content teams, translating requirements into system operation instructions, and ensuring the efficient progress of processes.

• Master the work content and relevant business regulations and statutes, and be able to independently complete the entire process from new customer acquisition, resource screening, content scheduling to advertising placement.

• From the platform perspective, complete the company's inventory management and release management of media resources to ensure the stability of each release.

• Collect pain points of the operating system, organize requirements, and collaborate with Product R&D to drive function iteration.

• Participate in system testing, verify the adaptability of new features to business scenarios, and provide optimization feedback.

Who you are:

• Bachelor's degree or above, with majors in Marketing, Advertising, Public Relations, or Computer Science .

• Works meticulously, has a strong sense of responsibility, and has a certain ability to withstand pressure.

• Proficient in using work software, and highly skilled in Office software such as Excel.

• Logical, quick-thinking, able to quickly learn and understand product functions, and good at solving problems.

• Excellent communication and coordination skills, proficient in communication and XFN collaboration, with good teamwork spirit and execution ability.

• Proficiency in Mandarin is .

The base pay range for this position is $80,000 - $100,000 + bonus; however, base pay offered may vary depending on job related knowledge, skills, candidate location, and experience.

**Description**
**About Us:**
Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction services for the mechanical (PHVAC), electrical, building automation systems and energy services industries.
We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 billion of construction projects per year with over 4,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.
We recognize people as our most important resource and it is our mission to produce the industry's highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.
**Job Summary:**
Havel is looking for a Service Operations Manager. In this position you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division.
**Essential Duties and Responsibilities:**
+ Oversee Building Automation/ HVAC service projects from start to finish, identifying issues and solutions and implementing plans that ensure the safety of staff and satisfaction of the customer.
+ Responsible for managing customer maintenance agreements and service
+ Oversee the workload, assignments, schedules, material, and subcontractors of each project.
+ Proposal generation for service repairs with customers
+ Responsible for Building Automation/ HVACR support for assigned Technicians
+ Build and maintain relationships with customers, responding to accounts, providers, and customer staff.
+ Maintain our internal customer/tech portal each week, approving service reports, correcting issues, and reporting to internal staff.
+ Other duties assigned
**Qualifications:**
+ 10+ years of work experience in Building Automation/ HVACR service, maintenance, contract management, and operations management.
+ Ability to communicate effectively and efficiently with all functions of Operation Staff, Service Staff, Field, Customers, Vendors and Subcontractors.
+ Excellent written and verbal communication skills, providing and receiving pertinent information.
+ Knowledge of Microsoft Office, Word, Excel, and Project.
+ Regular and reliable attendance, including the ability to work extended hours and weekends as required.
**Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies** list open positions here. ( **Please check our available positions to confirm that a post or email is genuine.**
**EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.**
**As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we** **offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
#havel #shambaugh
#LI-DF
#LI-onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

_Founded in 1910,_ KONE ( _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an_ innovation and sustainability ( _leader with repeated recognitions by_ Forbes ( _, Corporate Knights for clean capitalism and others. _
Are you ready to make your next career move to join our team and manage your own local service operations as our **Service Operations Manager for KONE New York City territory?**   
+ In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team?
+ Do you take pride in providing learning opportunities for your team?
+ Are you successful in effectively managing a schedule and your team's overall performance?
+ Are you able to collaborate with all levels of the organization to achieve business goals?
+ Do you have an appetite for learning and leveraging new technologies?  
+ Are you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets?
+ Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?
+ Are you responsible for the selection of personnel, training and continuous qualification of the employees?
+ Do you deal with complaints as well as supervision of customer satisfaction?
+ Do you create business plans including budget planning and budget control for the individual Service?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  
As our  **Service Operations Manager** , you will successfully drive the service business operations for your territory which consists of a multi-million dollar book of business plus a reporting structure of several supervisors and numerous field employees while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience.  
_We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because_ we believe diversity drives innovation ( _:_
_- We value your authentic self_
_- Diversity, equity and inclusion is embedded in our strategy and values_
_- Collaborative, creative and supportive work environment_
_- Passionate about safety, quality and innovation_
_- We care about the communities where we live and work_
_Some of our many benefits include:_
_- Competitive salary_
_- Flexible work schedule_
_- Opportunities to learn and grow_
_- Matching 401K_
_- Pension plan_
_- Comprehensive health and wellness plans for the entire family_
_- Paid holidays and paid time off_
Come share your passion and energy to make a positive impact at KONE for our customers and your career ( !
*Beware of Recruitment Scams* ( are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class._
The hiring range for this role is $167,00.00 - 229,600.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _ you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Description**
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Leidos is hiring an energetic, motivated, innovative individual to be a part of our team supporting **USAF Defensive Cyber Systems Program Management Office** at Joint Base San Antonio. This position will support both internal and customer-facing projects involving the growth and sustainment of an enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow operations management to deliver solutions and day-to-day operations that ultimately ensure seamless support of the USAF to support an enhanced end user experience.
*** **Candidate MUST:**
+ Be a US Citizen with active SECRET and eligibility to obtain SCI
+ Be local to the San Antonio area and able to report on-site.
  
*** **Service Operations Manager Primary Responsibilities:**
+ Operational Oversight: Manage the daily operations ensuring high performance, and reliability of ServiceNow systems and service.
+ Team Leadership: Lead, mentor, and develop a team of ITSM staff, fostering a culture of collaboration and continuous improvement.
+ Service Management: Implement and maintain best practices for service delivery, incident management, and problem resolution, ensuring compliance with SLAs and KPIs.
+ Collaboration: Work closely with IT functional support teams, application development, and business to ensure alignment of cloud services with overall business objectives.
*** **Additional Responsibilities Include:**
+ Setting team priorities, strategic vision, maintaining quality and product roadmaps.
+ Conduct personnel performance reviews, review and sign timecards, and oversee Operation area leads.
+ Establish organization policies, standards, and operating procedures.
+ Create effective, deliverable technical proposal solutions/content that conform to requirements, win strategy, and corporate strategy.
+ Foster and ensure a collaborative, service oriented, revenue driven environment.
+ Provide Service Desk support for all incidents and ensure resolution within established SLAs.
+ Monitor Service requests and Change requests to ensure accurate completion of work by teams on schedule.
+ Project Monitoring and Control: Tracking project progress, monitoring performance against established SLA's, metrics, and taking corrective actions as needed.
+ Quality Assurance: Ensuring that all project deliverables meet defined quality standards and requirements.
+ Team Leadership: Leading and mentoring project teams, fostering a collaborative and productive work environment.
+ Budget Management: Monitoring project expenses and ensuring that spending stays within the allocated budget.
+ Release Management: Coordinating with the ServiceNow Release Manager to schedule project releases and ensure alignment with roadmaps.
+ Continuous Improvement: Identifying opportunities to improve project management practices and documentation to enhance delivery quality and speed. Provide feedback to ServiceNow teams on new capabilities, service improvements, and efficiencies needed by the operations team.
*** **Required Skills:**
+ Previous experience as an Operations Manager, minimum 5 years of recent experience.
+ Proven experience leading teams and managing complex operational projects.
+ **A minimum of 5 years experience and s** **trong knowledge of ServiceNow; including knowledge of ITSM and its capabilities as well as related modules.**
+ **Strong knowledge and experience with Service Desk and service management best practices**
+ Experience Leading Small to Intermediate teams.
+ Local to the San Antonio area.
+ U.S. Citizenship required.
+ Active DoD Secret clearance and eligibility to obtain TS/SCI.
+ Active DoD 8570 IAT Level II or equivalent DoD 8140 certification (e.g., Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, SSCP).
+ Active ServiceNow Professional Implementer Certification.
+ Demonstrated proficiency with ServiceNow ITSM modules including CMDB.
+ ITIL v4 Foundation certification.
+ Must be committed to adopting and adhering to best practices.
+ Strong analytical and problem-solving skills.
+ Ability to collaborate and work effectively in a team environment.
+ Experience planning and prioritizing tasks across a team.
+ Ability to interact positively, collaborate, and communicate appropriately with team members.
+ Strong communication and collaboration skills, dealing with complex architectures, customers, and competing priorities.
+ Experience driving performance of teams, identifying key performers, and mentoring staff.
+ Ability to manage conflict effectively.
+ Strong communication and collaboration skills supporting multiple stakeholders and business operations.
+ Expertise in understanding and mitigating risks to business operations.
+ Agile-based knowledge and skill.  Competent understanding of ITSM processes and experience with agile methodologies like Scrum, Kanban, SAFe using technologies like Jira.
+ Bachelor's degree with a minimum 8 years of relevant experience, or a master's degree with a minimum 6 years of experience. Equivalent work experience may be considered in lieu of a degree.
+ Generally, has a minimum of 5 years of experience supervising or leading operations teams.
*** **Preferred Qualifications:**
*** **-** Experience integrating ServiceNow with Atlassian tools such as Jira and Confluence.
- Active Project Management Professional Certification.
- Active ServiceNow Practitioner Technical Project Manager Certification.
- Active ServiceNow Project Portfolio Management Certification.
- A minimum of 2 years of experience as ServiceNow Developer, ServiceNow Solutions Architect.
- A minimum of 2 years leading ServiceNow development teams.
+ A minimum of 3 years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
August 1, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $80,600.00 - $145,700.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**_Manager,_** **_Service Operations_**
_Founded in 1910,_ KONE ( _is a global leader that provides elevators,_ _escalators_ _and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe,_ _convenient_ _and reliable. Our operations in over 60 countries around the world has helped us achieve our position as_ _an_ innovation and sustainability ( _leader with repeated recognitions by_ Forbes ( _, Corporate Knights for clean capitalism and others._ _ _
Are you ready to make your next career move to join our team and manage your own local service operations as our **Service Operations Manager  for KONE** in **_St.Louis, MO_** **?**   
+ In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team?
+ Do you take pride in providing learning opportunities for your team?
+ Are you successful in effectively managing a schedule and your team's overall performance?
+ Are you able to collaborate with all levels of the organization to achieve business goals?
+ Do you have an appetite for learning and leveragingnew technologies?  
+ Are you responsible for developing the personnel ensuring their motivation, continuous development and
achievement against regional targets?
+ Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?
+ Are you responsible for the selection of personnel, training and continuous qualification of the employees?
+ Do you deal with complaints as well as supervision of customer satisfaction?
+ Do you create business plans including budget planning and budget control for the individual Service?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  
As our  **Service Operations Manager** , you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience.  
_We have the courage to hire great people from a wide variety of backgrounds, not just because_ _it's_ _the right thing to do, but because_ we believe diversity drives innovation ( _:_
_- We value your authentic self_
_- Diversity,_ _equity_ _and inclusion is embedded in our strategy and values_
_- Collaborative,_ _creative_ _and supportive work environment_
_- Passionate about safety,_ _quality_ _and innovation_
_- We care about the communities where we live and work_
_Some of our many benefits include:_
_- Competitive salary_
_- Flexible work schedule_
_- Opportunities to learn and grow_
_- Matching 401K_
_- Comprehensive health and wellness plans for the entire family_
_- Paid holidays and paid time off_
The hiring range for this role is $133,500 - $183,500. The compensation package offered will depend on the candidate's ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.
Come share your passion and energy to make a positive impact at KONE for our customers and your career ( !
*Beware of Recruitment Scams* ( are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal,_ _state_ _or local protected class._
 IND123
_At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
Read more on _ you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Description**
**About Us:**
EMCOR Services Aircond is a leading commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast. For more than 87 years, Aircond has designed and delivered comprehensive HVAC solutions to businesses seeking to enhance their productivity and efficiency. Today, Aircond delivers a full spectrum of facility services to single and multi-site clients, from HVAC service to complete operations and maintenance solutions.
**Job Title: Service Operations Manager**
**Summary:**
We are seeking a results-driven and experienced HVAC Service Operations Manager to oversee daily operations of our HVAC service department in NC/SC. This role is responsible for managing service operations, ensuring excellent customer service, driving operational efficiency, maintaining safety standards, and achieving financial goals. The ideal candidate will bring leadership, technical knowledge, and organizational skills to ensure top-tier service delivery and team performance.
**Location:**
+ This role will preferably be based at EMCOR Services Aircond's office located in Charlotte, NC.
+ There is an option for an individual to work out of one of our satellite offices in the following locations:
+ North Carolina: Charlotte or Raleigh
+ South Carolina: Columbia or Greenville
**Travel:**
+ 50%
+ Travel will be required to travel to branch offices and site-based customers located throughout South Carolina and North Carolina
**Duties and Responsibilities:**
+ Supervise, mentor, and support HVAC service operations.
+ Recruit, onboard, and train new team members.
+ Manage District Service Managers and technician workload for optimal performance.
+ Manages the administrative functions and associates of the Columbia and Charlotte offices.
+ Conduct performance evaluations and develop improvement plans.
+ Oversee service operations to ensure jobs are completed on time, within budget, and to customer satisfaction.
+ Implement and monitor KPIs, service metrics, and workflow processes.
+ Disseminates policy to district service managers.
+ Set deadlines to ensure timely completion of work.
+ Coordinates activities of department with related activities of other departments to ensure efficiency and economy.
+ Ensure the accurate use of service management software for Service Orders, Documentation, and reporting.
+ Resolve escalated customer issues and ensure consistent service excellence.
+ Review job completion reports, conduct quality checks, and enforce company standards.
+ Maintain strong client relationships and promote customer loyalty.
+ Collaborate with accounting and sales to manage job costing, billing, and budget adherence.
+ Assist in pricing strategies, quoting service contracts, and forecasting revenue.
+ Control labor costs, overtime, and material usage to improve profit margins.
+ Approve PM contract renewals to maintain profit margins.
+ Monitors and analyzes costs and prepares budget. Identifies needs and/or reductions as appropriate.
+ Authorizes invoices, purchase orders and District Service Manager p-card receipts.
+ Enforce safety protocols and ensure compliance with local, state, and federal HVAC regulations.
+ Lead regular operations meetings and technician training sessions.
+ Coach and develop team members to ensure continued skill growth and to create a cohesive team.
+ Attend department meetings including technician quarterly safety training.
+ Monitor certifications, and continuing education requirements for the service teams.
+ Other duties as assigned.
**Qualifications:**
+ 10+ years of experience in HVAC service, with at least 2 years in a management or supervisory role.
+ Strong knowledge of commercial/Industrial HVAC systems and repair techniques.
+ Proven leadership skills with the ability to manage teams and handle conflict resolution.
+ Familiarity with service management platforms.
+ Strong organizational, time management, and problem-solving abilities.
+ Excellent communication skills - verbal and written.
+ Valid driver's license and clean driving record.
+ EPA certification.
**Education:**
+ High school diploma or GED required.
+ Associate or bachelor's degree in HVAC technology, business management, or equivalent HVAC management experience.
**What you can expect from EMCOR Services Aircond:**
+ Health Insurance: 4 plans available to choose from with Rx coverage
+ Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
+ Dental insurance: 2 plans available to choose from
+ Vision insurance
+ 401(k) with Employer Match
+ Employee referral incentives
+ Employee Assistance Program (EAP)
+ Competitive PTO, 8 paid holidays, 1 paid floating holiday
+ Weekly Pay
**COMMITMENT TO SAFETY**
It is the policy of EMCOR Services Aircond to conduct all business activities in a responsible manner, free from recognized hazards; and to respect the environment, health and safety of our employees, customers, suppliers, partners, and community neighbors. EMCOR Services Aircond is committed to providing a safe and healthy workplace. It will not be satisfied until its premises and services are free of recognized hazards, its employees, and its operations environmentally friendly. We will provide training, protective equipment, and the safest work environment possible for our employees to perform their jobs, but in the end, safety becomes an individual responsibility.
**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.**
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here ( . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
#aircond
#LI-NS1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Job Description

Job Description

Salary: Based on Experience

Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.

Job Description: We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.

Key Responsibilities

Scheduling and Coordination

• Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
• Assign service calls to technicians based on availability, skill sets, and location.
• Manage and update service schedules, considering priorities and potential conflicts.

Customer Communication

• Serve as the primary point of contact for customers regarding service requests and inquiries.
• Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
• Address customer concerns and resolve issues in a timely and professional manner.

Technical Communication

• Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
• Monitor technician progress and address any issues or concerns that arise.
• Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.

Logistics and Operations

• Manage and track service vehicles and equipment, ensuring they are available and in good working order.
• Monitor service routes and adjust schedules as needed to optimize efficiency.
• Order parts and supplies as needed to support service operations.

Other Potential Duties

• Answer customer service calls and address inquiries.
• Invoice customers for services rendered.
• Prepare reports and track service performance metrics.
• Assist with other administrative tasks as needed.

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to prioritize tasks and work under pressure.
• Knowledge of ComputerEase and ServiceTrade preferred.
• Familiarity with the HVAC service industry.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required.
• Some experience in customer service or dispatch roles preferred.

Benefits

• Profitability Bonuses
• Paid Time Off and 9 Paid Holidays
• 3% of Compensation 401(k) Retirement Contribution
• Company Paid Health, Vision, and Dental Insurance for employee
• Company Paid Life Insurance for employee
• Company Paid Short-Term and Long-Term Disability for employee
• Full-Time Permanent Hire Position