62,271 Service Program jobs in the United States

Salary : $77,791.32 - $94,555.81 Annually
Location : Contra Costa County, CA
Job Type: Permanent Full-Time
Job Number: X0SA-2023A
Department: Employment & Human Services
Opening Date: 12/22/2023
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: 25

The Position
**We are currently in the process of transitioning the Social Service Program Assistant classification into a new Eligibility Worker classification. Please review the updated job posting in Fall 2025 for any new information or changes related to this transition.**
Bargaining Unit: Local 1021 - Social Services Rank & File Unit

Contra Costa County is recruiting to fill multiple Social Service Program Assistant (SSPA) vacancies in the Employment and Human Services Department (EHSD).

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who is:

• Highly organized and detail-oriented
• Able to thrive in a customer-focused environment
• Adaptable to change and able to adjust priorities to serve the needs of the community
• Able to demonstrate empathy in difficult or complex circumstances
• Able to work effectively with various community stakeholders

What you will typically be responsible for:

• Conducting Interviews with applicants to determine eligibility and the need for public social programs and services
• Assisting with the completion of applications and declaration forms upon which eligibility decisions are based
• Performing case reviews to assess case accuracy ensuring Federal, State, and County regulations and policies are met
• Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs
• Providing information and making routine referrals to resources available through the County and community
• Maintaining case records and preparing detailed reports

A few reasons you might love this job:

• You will work in a fast-paced environment
• You will have opportunities for promotional growth
• You will have a daily impact by providing assistance to vulnerable members of the community

A few challenges you might face in this job :

• You will work on multiple assignments with competing deadlines
• You will be expected to process a high volume of work
• You may deal with difficult individuals

Competencies Required:

• Critical Thinking : Analytically and logically evaluating information, propositions, and claims
• Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Mathematical Facility : Performing computations and solving mathematical problems
• Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations
• Adaptability : Responding positively to change and modifying behavior as the situation requires
• Attention to Detail : Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Self-Management : Showing personal organization, self-discipline, and dependability
• Oral Communication : Engaging effectively in dialogue
• Writing : Communicating effectively in writing
• Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships
• Teamwork : Collaborating with others to achieve shared goals

To read the complete job description, please visit the website, The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications
Licensed Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification.

Experience : Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination.
Selection Process

1. Application Submission and Evaluation : Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Services Program Assistant Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing. (Weighted 100%).

The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment.

3. Hiring Interview

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Matthew Damm at For any technical issues, please contact the Government Jobs' applicant support team for assistance at .

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Social Service Program Assistant position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."

• I understand

02

Do you possess a valid driver license?

• Yes
• No

03

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

• Yes
• No

04

Do you posess more than 6 months of full-time experience in a California County classification equivalent to Eligibility Worker III in Contra Costa County with the responsibility for public assistance eligibility determination? For an example of qualifying duties, please visit

• Yes
• No

05

If you selected yes on the previous question, please identify the California County where you obtained this experience. If this doesn't apply, please indicate N/A in the text box below.
06

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• Yes

Required Question

Veterans Service Program Therapist

**This position is only available until December 31, 2025**

This position focuses on providing direct clinical services through cognitive behavioral therapy; and would include addressing issues like anger management, coping abilities, relationship building, anxiety management and substance abuse. We are seeking a candidate who is experienced in working with veterans and issues related to being a veteran's family member. These issues might include how the veteran and their family are managing their re-acclimation back into civilian life; how to communicate effectively with family and within the community.

This therapist or therapist intern will be responsible for meeting the Bob Woodruff Foundation grant goals, reporting progress quarterly, interacting with the grant liaison as required. This position will work closely with the Director of Strategic Development who is the overseer of the Bob Woodruff foundation grant; the grants case manager, and the other Veterans Departments employees within the agency.
This individual will be able to complete other duties as assigned by their direct supervisor or a Management Team Member.

Minimum Requirements:

• Master's Degree in a Social Services field.
• Current licensure as LPC or LMSW in State of Texas preferred.
• Will accept Master's Degree in a Behavioral Health field pending licensure due to COVID-19 slowdown at state licensing board. Must have license within 6 - months. Will be paid at a lower rate.
• Applicants must have a valid drivers license and be insurable through Tri-County.

Effective January 1, 2017 all Tri-County Behavioral Healthcare campuses are smoke free

Payscale:

LPC: $66,000/Yr

**This position will end on December 31, 2025**

NOTICE TO PROSPECTIVE EMPLOYEES

Tri-County is an Equal Opportunity Employer and complies with all Federal and State laws pertaining to employment. Tri-County is committed to Affirmative Action and has an Affirmative Action Plan.

The Texas Health and Safety Code, Section 533.007, allows Tri-County to check conviction records on applicants. Tri-County completes background checks in accordance with Texas State Health and Safety Code, Chapters 250-253: Criminal history check through the Texas Department of Public Safety (TXDPS), Employee Misconduct Registry (EMR), Nurse Aide Registry and for Medicaid and Medicare fraud. Tri-County will check the CARE System to determine if an applicant has a confirmed allegation of abuse, neglect or exploitation and will not hire any individual with a confirmed allegation.

The Texas Administrative Code, Title 25, Chapter 414, Subsection K, has established the following list of offenses that are an absolute bar to employment: criminal homicide, kidnapping and unlawful restraint, indecency with a child, continued sexual abuse of young child or children, sexual assault, aggravated assault, injury to a child, elderly individual, or disabled individual, abandoning or endangering a child, aiding suicide, agreement to abduct from custody, sale or purchase of a child, arson; robbery, aggravated robbery, conviction under the laws of another state, federal law, or the Uniform Code of Military Justice for an offense containing elements that are substantially similar to the elements of an offense listed above, felony conviction for theft which occurred in the previous five (5) years, indecent exposure, improper relationship between educator and student, improper photography or visual reporting, deadly conduct, aggravated sexual assault, terroristic threat; online solicitation of a minor, money laundering, Medicaid fraud, Medicare fraud, cruelty to animals, false identification as a peace officer, disorderly conduct, and discharges of a firearm in a public place other than a public road or a sport shooting range, as defined by Section 250.001, Local Government Code. Offenses that are not an absolute bar to employment but may be considered a contraindication will also be considered during the pre-employment process. Tri-County will also complete a driver's license check. All applicants, employees, contractors and volunteers will be checked prior to hire and monthly through the Texas Health and Human Services Commission Office of the Inspector General (OIG) List of Excluded Individuals. All applicants are required to successfully complete a drug screening and a physical agility test prior to new hire orientation.

Applicants who are selected for a position in the Criminal Justice/Jail Diversion Department, TCOOMMI, and those who provide services to TCOOMMI, i.e., psychiatrists, nurses, etc., must have a Federal background check by fingerprinting through the FBI upon initial hire and annually thereafter.

Applicants who have lived out of state for two or more years from the date of submission of this application must have a Federal background check by fingerprinting through the FBI if they are selected for a position.

TRI-COUNTY'S POLICY OF DISPUTE RESOLUTION

Consistent with the laws of the State of Texas, and notwithstanding any provision in an Arbitration Agreement, Tri-County's personnel rules, or any other writing that does not expressly purport to modify this specific Employee's employment at-will status, Employee's employment with Tri-County, regardless of specific job assignment, is, and shall remain, employment at-will. Accordingly, Employee has, and will have, the right to resign from Center's employment at any time, with or without notice, and with or without cause. Similarly, Tri-County may terminate Employee's employment at any time, with or without notice, and with or without cause.

An Arbitration Agreement is not intended to, and does not alter Employee's at-will employment status with Tri-County. Employee's at-will employment with Tri-County may only be modified by a separate written agreement that specifically states intent to make that specific change and is signed by Employee and Tri-County's Chief Executive Officer.

Any controversy or dispute between Employee and Tri-County or any of its constituent members, employees, officers, agents, affiliates, or benefit plans, arising from or in any way related to Employee's employment by Tri-County, or the termination thereof, including but not limited to the construction or application of this Agreement, shall be resolved exclusively by final and binding single-person arbitration administered by the American Arbitration ("AAA") under its Employment Rules then applicable to the dispute as modified to limit any arbitration to 120 days and to limit discovery to two depositions per side, each no longer than three hours, and to preclude any written discovery beyond fifteen requests for production. Class and/or collective actions are waived and not permitted.

Each Applicant must agree to arbitrate and to waive class and collective action participation and each Employee, without exception, must sign and agree to the terms of the Arbitration Agreement as a condition of employment with Tri-County.

*Please print this page for a copy of this policy.

POLICY ACKNOWLEDGEMENT

I understand that, as a condition of my request that Tri-County consider my application and possibly hire me, I must agree to Tri-County's Policy of Dispute Resolution, which I understand requires that all disputes between applicants or employees and Tri-County, its constituent member entities, and/or its officials and/or employees must be resolved solely by arbitration, in accordance with Tri-County's Dispute Resolution Policy, a copy of which I have been provided with in this application and that such policy further requires I waive any right to participate in any class or collective action, either as representative or member and that, instead, I must resolve any dispute, as an applicant or employee, through a single-party arbitration under the specific terms and conditions set forth in Tri-County's Dispute Resolution Policy. I hereby acknowledge receipt of that Policy and agree to be bound by all of its terms in connection with the consideration of my application for employment and throughout my employment, including termination thereof, if I am hired.

Job DescriptionJob DescriptionBenefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary We are seeking a Social Service Programs Director to join our team! As the Social Service Program Director, it will be your responsibility to identify gaps and areas of improvement within our community, and create a plan of action to solve these problems. This can include talking with individuals in need, working with other employees to find solutions to issues, and overall contributing to the community as a whole. The ideal candidate has a compassionate attitude, experience working with people in need, and strong problem-solving skills. 
Responsibilities 

• Meet with members of our community to determine their needs
• Identify gaps in our community, and work with others to find solutions
• Research and implement new programs to improve community wellness
• Ensure regulatory compliance at every step

Qualifications

• Bachelor’s or higher in social work or equivalent field desired
• State licensure
• Experience with social work desired
• Experience in a people-facing role
• Strong communication and interpersonal skills 
• Experience with basic computer programs, such as Microsoft Office suite

Salary : $67,199.08 - $70,559.03 Annually
Location : Contra Costa County, CA
Job Type: Permanent Full-Time
Job Number: X0WD-2024A
Department: Employment & Human Services
Opening Date: 06/21/2024
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: 25

The Position
**We are currently in the process of transitioning the Social Service Program Assistant I classification into a new Eligibility Worker classification. Please review the updated job posting in Fall 2025 for any new information or changes related to this transition.**
Bargaining Unit: Local 1021 - Social Services Rank & File Unit

Contra Costa County is recruiting to fill multiple Social Service Program Assistant I vacancies in the Employment and Human Services Department (EHSD).

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who:

• Is enthusiastic about serving the public with exceptional customer service
• Is able to utilize conflict resolution techniques
• Is diligent about due dates and timelines
• Is capable of utilizing basic arithmetic
• Is able to conduct thorough interviews/investigations both in person and over the phone
• Is able to use modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
• Is able to foster a positive working relationship with co-workers and supervisors

What you will typically be responsible for:

• Participating in formal classroom training and on-the-job training to develop skills for eligibility determination for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)
• Determining initial and/or ongoing eligibility for public assistance programs (i.e. CalFresh, CalWORKs, Medi-Cal)
• Interacting with customers
• Assessing the needs of customers
• Responding to customer requests and inquiries via in-person meetings and/or by phone
• Completing eligibility related tasks in compliance with State and Federal mandates

A few reasons you might love this job:

• Helping people access the assistance they need
• Upward mobility/promotion opportunities
• Enjoying a diverse work environment

A few challenges you might face in this job:

• Demands of State and Federal mandates and timelines
• Frequent changes to policies and guidelines
• Assisting frustrated customers

To read the complete job description, please visit the website, . The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications
Education: Possession of a high school diploma, GED equivalency or a high school proficiency certificate.

Experience: One (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data.

Licenses and Certifications: Some positions may require possession of a valid California Driver's License, to be maintained throughout employment.

Desirable Qualifications:

• Training/experience in serving customers with diverse needs.
• Training/experience working with "at risk" populations.
• Experience working with the public.
• Experience with data entry.
• Knowledge regarding community resources.

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Eligibility Worker Multiple Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Social Service Program Assistant I classification. (Weighted 100%).

The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Matthew Damm at For any technical issues, please contact the Government Jobs' applicant support team for assistance at .

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the position and to assist Human Resources staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application" or "see resume."

• I understand

02

Do you possess a valid driver's license?

• Yes
• No

03

Do you possess a high school diploma or G.E.D. equivalency or a high school proficiency certificate?

• Yes
• No

04

Do you possess one (1) year of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person and/or by telephone; and utilizing a computer to retrieve and enter data?

• Yes
• No

05

If you answered "Yes" to the previous question, please describe your relevant experience in detail here. In your response, include the Organization Name, Job Title, Dates Worked, and Responsibilities. If you do not have any relevant experience, type "N/A".
06

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• I agree

Required Question

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
The Service Logistics Program Manager is a critical role responsible for overseeing and optimizing all aspects of a company's post-sales service supply chain. This individual will lead strategic initiatives to enhance efficiency, reduce costs, and improve customer satisfaction by managing the flow of service parts, and returns. The ideal candidate will possess a strong background in logistics, supply chain management, and program leadership, with a keen focus on process improvement, automation and cross-functional collaboration.
**Key Responsibilities:**
+ **Program Leadership & Strategy:**
+ Develop and execute a comprehensive service logistics strategy aligned with overall business goals.
+ Lead and manage multiple complex programs related to service parts network and return (RMA) processes.
+ Define program scope, objectives, and deliverables in collaboration with senior leadership and stakeholders.
+ Establish/Upkeep key performance indicators (KPIs) and metrics to measure program success and drive continuous improvement.
+ **Operations Management:**
+ Oversee the end-to-end service logistics process, including warehousing importer/exporter setup, transportation, master parts lists, routing guides and reverse logistics.
+ Manage relationships with third-party logistics (3PL) providers and other external partners to ensure service level agreements (SLAs) are met.
+ Identify and implement process improvements to optimize inventory levels, reduce cycle times, and minimize logistics costs.
+ Troubleshoot and resolve operational issues related to shipping delays, system issues and process gaps.
+ **Cross-Functional Collaboration:**
+ Act as the primary point of contact for service logistics programs, collaborating with quality, IT, sales, finance, and customer service teams.
+ Work closely with product management to plan for new product introductions (NPIs) and end-of-life (EOL) strategies for service parts.
+ Communicate program status, risks, and challenges effectively to all stakeholders and senior management.
+ **Partner Management:**
+ Analyze logistics costs, identify cost-saving opportunities, and implement initiatives to improve profitability.
+ Participate in financial audits and issue Purchase Orders for service when necessary.
+ Review SOW/MSA contract renewals and pricing negotiations
+ **Data Analysis & Reporting:**
+ Utilize data analytics to monitor service logistics performance, identify trends, and make data-driven decisions.
+ Prepare and present regular reports on key metrics, program status, and financial performance to stakeholders.
**Your Experience**
+ **Education:**
+ Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
+ Master's degree or professional certifications (e.g., PMP, APICS, CSCP) are a plus.
+ **Experience:**
+ 5-7+ years of experience in logistics, supply chain, or program management, with a strong focus on service and reverse logistics.
+ Proven track record of successfully leading and managing complex, cross-functional programs.
+ Experience working with a global supply chain, third-party logistics (3PL) and asset retrieval providers.
+ Familiarity with Enterprise Resource Planning (ERP) systems and customer relationship management systems (CRM).
+ **Skills:**
+ Exceptional leadership and program management skills.
+ Strong analytical and problem-solving abilities.
+ Excellent communication, presentation, and interpersonal skills.
+ Ability to work effectively in a fast-paced, dynamic environment.
+ Proficiency in data analysis tools (e.g., Google Suite, Excel, Tableau, Power BI).
+ Deep understanding of reverse logistics, service parts, and inventory management principles.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $138,000 - $206,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**

Description

Through your dedication to and
compassion for others, you consistently lift up every life you touch. If you
have the unique qualifications needed for our team and the desire to offer hope
and reassurance to others, we'll provide you with a career opportunity you'll
love!

This role supports
service line strategy development and leads special projects to enhance
clinical and operational performance across assigned departments.
Responsibilities include program management, monitoring KPIs, facilitating
multidisciplinary teams and contributing to business plans for service line
growth. You will drive data analytics initiatives by developing business
intelligence tools and reports to support active daily management and process
improvements. Additionally, you are expected to lead performance improvement
efforts by applying data-driven methodologies to identify and implement
operational efficiencies and system-level enhancements.

Salary Range: $86,400.00
- $184,800.00 Annually

Qualifications

• Bachelor's
  Degree in a related area - required
• Master's
  Degree (MBA, MHA, MPH) or equivalent combination of education and experience -
  preferred
• At
  least 3 years of healthcare management experience - preferred
• Excellent
  interpersonal skills to maximize functional interaction with administrators,
  faculty, students, patients, university and governmental officials, various
  private professionals, and the general public.
• Demonstrates
  strong data analysis and financial analysis skills
• Knowledgeable
  in performance improvement methodology (ie. Lean, Lean Six Sigma, Six Sigma,
  etc.)
• Ability
  to identify problems, analyze information, develop alternative approaches and
  recommend solutions in matters related to financial management
• Recognizes
  the need for change; adapts to, and causes others to adapt to values, strategies,
  goals and plans in response to changing business conditions.
• Demonstrates
  ability to establish and maintain effective relations with the medical staff
  and management team to foster and promote the goals of the UCLA Health

Description

Through your dedication to and

compassion for others, you consistently lift up every life you touch. If you

have the unique qualifications needed for our team and the desire to offer hope

and reassurance to others, we'll provide you with a career opportunity you'll

love!

This role supports

service line strategy development and leads special projects to enhance

clinical and operational performance across assigned departments.

Responsibilities include program management, monitoring KPIs, facilitating

multidisciplinary teams and contributing to business plans for service line

growth. You will drive data analytics initiatives by developing business

intelligence tools and reports to support active daily management and process

improvements. Additionally, you are expected to lead performance improvement

efforts by applying data-driven methodologies to identify and implement

operational efficiencies and system-level enhancements.

Salary Range: $86,400.00

• $184,800.00 Annually

Qualifications

• Bachelor's Degree in a related area - required

• Master's Degree (MBA, MHA, MPH) or equivalent combination of education and experience - preferred

• At least 3 years of healthcare management experience - preferred

• Excellent interpersonal skills to maximize functional interaction with administrators, faculty, students, patients, university and governmental officials, various private professionals, and the general public.

• Demonstrates strong data analysis and financial analysis skills

• Knowledgeable in performance improvement methodology (ie. Lean, Lean Six Sigma, Six Sigma, etc.)

• Ability to identify problems, analyze information, develop alternative approaches and recommend solutions in matters related to financial management

• Recognizes the need for change; adapts to, and causes others to adapt to values, strategies, goals and plans in response to changing business conditions.

• Demonstrates ability to establish and maintain effective relations with the medical staff and management team to foster and promote the goals of the UCLA Health

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

**Work Shift:**
Please see job description for details.
**Time Type:**
Full time
**Department:**
CC 5D/5E Medical/Acute Rehabilitation
**Summary:**
Full Time, Monday-Friday
Plans, implements, evaluates, and enhances patient care service delivery and program development with the service line. Coordinates management across the continuum of care, which includes planning and implementation of clinical protocols and practice management guidelines, monitoring care of inpatient and outpatient clinical practice.
**Additional Information:**
**Required Education:**
High school diploma or GED or equivalent
**Recommended Education:**
Bachelor's degree in a related field of study.
**Required Work Experience:**
High School Diploma/GED and 5 years of relevant experience, including at least 1 year in a leadership role. In lieu of a High School Diploma/GED, 7 years of experience with at least 1 year in a leadership role.
**Recommended Work Experience:**
Formal education may substitute for work experience on a year-for-year basis (eg., one year of education = one year of experience)
**Required Certifications:**
**Recommended Certifications:**
1 of the following certifications is required - , Occupational Therapist (OT) License - Arkansas State Medical Board, Physical Therapy License - Arkansas State Board of Physical Therapy, Registered Nurse (RN) license - Arkansas or Compact State, Speech-Language Pathology License - AR Board of Examiners Speech-Language Pathology and Audiology
**Description**
1. Coordinates clinical activities across the continuum of care, which includes planning and implementation of clinical protocols and practice management guidelines, monitoring care of hospitalized patients, and serving as a resource for clinical practice.
2. Provides for intra-facility and regional systems development, participates in case review, implements practice guidelines, and directs community education.
3. Serves as the liaison to administration and represents the service line on various hospital and community committees to enhance and foster optimal systems.
4. Serves as an internal resource for staff in all departments and acts as an extended liaison for other system entities. Stabilizes the complex network of many disciplines that work to provide high-quality children's care
5. Promotes collaborative interdisciplinary teamwork in planning, coordinating, implementing, and evaluating individualized plans of care for assigned patients.
6. Develops and maintains a practice environment, which promotes collaborative interdisciplinary teamwork, clinical questioning, learning and development, and high-quality, safe, timely and efficient care.
7. Encourages physician, staff, and family involvement in evaluating and improving care delivery via data collection and analysis.
8. Develops quality improvement processes that include goals and performance targets for clinical processes, outcomes, and system issues.
9. Manages and oversees Arkansas Children's CARF Accreditation Process
10. Maximizes resources to provide employees with tools, resources and environment to succeed.
11. Hires, terminates, evaluates, coaches and consoles and trains staff members.
12. Applies critical and systems thinking, role modeling and mentoring skills to create a culture of advancement of evidence-based practice and research.
13. Other duties as assigned.
Arkansas Children's ( is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.
Arkansas Children's is driven by four core values-safety, teamwork, compassion and excellence-which inform every action.
Arkansas Children's Hospital has received Magnet Status ( from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report ( for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.
For more than a century, Arkansas Children's has met the unique needs of children. But we're more than just a hospital treating sick kids-our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children's Little Rock campus includes a 336-bed hospital with the state's only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children's Northwest ( provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.
_"Arkansas Children's is a place of hope and comfort for children and parents. When you are at children's, you are part of an elite team united with a common goal of saving children and making their lives better."_ Michael - Business Operations Manager
"Arkansas Children's Hospital is a prestigious institution that cares for children." Linda - Information Systems Analyst
"We are an organization of care, love, and hope while we champion children." Angela - Parking and Fleet Coordinator
"Care, love, and hope for children!" Kathy - Administrative Assistant
"When I think of my time here at Arkansas Children's Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!" Nick - Supply Assistant
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Description
Through your dedication to and
compassion for others, you consistently lift up every life you touch. If you
have the unique qualifications needed for our team and the desire to offer hope
and reassurance to others, we'll provide you with a career opportunity you'll
love!
This role supports
service line strategy development and leads special projects to enhance
clinical and operational performance across assigned departments.
Responsibilities include program management, monitoring KPIs, facilitating
multidisciplinary teams and contributing to business plans for service line
growth. You will drive data analytics initiatives by developing business
intelligence tools and reports to support active daily management and process
improvements. Additionally, you are expected to lead performance improvement
efforts by applying data-driven methodologies to identify and implement
operational efficiencies and system-level enhancements.
Salary Range: $86,400.00
- $184,800.00 Annually
Qualifications
+ Bachelor's Degree in a related area - required
+ Master's Degree (MBA, MHA, MPH) or equivalent combination of education and experience - preferred
+ At least 3 years of healthcare management experience - preferred
+ Excellent interpersonal skills to maximize functional interaction with administrators, faculty, students, patients, university and governmental officials, various private professionals, and the general public.
+ Demonstrates strong data analysis and financial analysis skills
+ Knowledgeable in performance improvement methodology (ie. Lean, Lean Six Sigma, Six Sigma, etc.)
+ Ability to identify problems, analyze information, develop alternative approaches and recommend solutions in matters related to financial management
+ Recognizes the need for change; adapts to, and causes others to adapt to values, strategies, goals and plans in response to changing business conditions.
+ Demonstrates ability to establish and maintain effective relations with the medical staff and management team to foster and promote the goals of the UCLA Health
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.